As my wife and I were moving, we needed a storage unit. This Extra Space Storage facility seemed to be in a convenient location, so we checked it out. The employees Mike and Jerry couldn't have been more helpful. It was our first time renting a storage unit, and Mike immediately made us feel at home. We got plenty of space for the money. The rooms were full height, clean, etc. They were updating the hallway lighting during our rental period, so things were plenty bright. That provided plenty of light for inside the unit (which doesn't have an internal light). The security system for getting in and out seemed to work fine and was easy to use. Good storage! Good value! Friendly staff! We're more than happy to recommend this storage facility. read more

This place has great customer service! They do their best to make you feel safe and cared for. When you are leaving your life's possessions with strangers you want to know you are not going to come back to an empty unit. Very competitive prices, tons of size options and close to freeways. Only drawback is that the building is huge and there are only 2 elevators. Not a problem to get one to use but a little tough to walk the halls back and forth. I guess this comes with any storage place though... All in all I would definitely recommend Extra Space Storage to anyone asking. read more

Total Inside Scam. Burglarize Units. Homeless, mentally ill and tweekers living inside. We made the mistake of using this place, took a trip and returned to have all our belongings (EVERY BOX) rifled through and anything of value stolen. The forced insurance (American Claims Management, Inc.) is also a scam and didn't pay out a dime for over 20k worth of theft. They both know the ins and outs of how to rob you and take the door of the hinges so there is no sign of forced entry. I asked for any footage of unit burglary they said they would help but never did. They smile, act slick and helpful then rob you blind. The police were useless and said it happens at this place all the time. Just NO. read more

Bob and Sindy, the store managers, provided me with world-class assistance!! Went above and beyond to ensure all my needs were met!!!

I did have a great experience in the beginning, and there was an issue of me staying later than closing, all my fault, the manager was awesome enough to give three warnings, and then if I was to leave too late again I'll be limited to office hours. Completely understandable. And I have been working on my time management and seem to be doing okay. Today, a lady I've never met came in told me something's I've never had a problem with before, nor heard before, nor have witnessed by other customers. I was dressed I little sloppier today than normal and didnt out on makeup nor style my hair. I'm really upset by this and my anxiety is through the roof, I dont have time for this today, for the rules to change up this way. read more

Bob and Jordan were very helpful in finding me a space which was much better for the size needed than what I previously had. They took their time and it's a perfect fit. Sometimes the carts are difficult to find, but they will help find one for you, if you ask. read more

I had such a great experience with the staff here. I rented a storage unit from 2017 until recently. Upon move in, they were so kind and and really showed that the integrity and security of the property was a main priority. I had moved away from the San Diego area in 2018 but continued to use the storage unit until I recently moved out. Jordan was more than accommodating helping me figure out the easiest process to move out and ultimately disposed of the last few items for me as I could not get down there to do it myself. He never once acted like it was a bother and was so kindly patient with me when I was busy with life did not get back to him right away. This type of customer service is difficult to find these days and I applaud this company for having such an exemplary employee. Thank you again for all of your help Jordan!!! read more

Been a long time customer. I now have two storage units that I am renting. Available hours to access storage with great security and safety have been perfect for me. Sindy and Bob are always helpful when I ask them for help. read more

This place is one of the dirtiest storage units I have ever stored my belongings to. I'm glad I do not store my stuff here anymore. The employees are rude and the facilities are so old it feels like the building is going to fall apart, it also smells like mold. I wouldn't recommend this place to anyone especially with the price being so high for a storage unit that isn't what it advertises. read more

Wellllllll I never wanted to have to use a storage space to begin with, so I'll try not to let that tarnish my review. Extra Space was pricier than I would have liked, but overall they did the job "A-OK" Pros: - Pretty close to Ocean Beach - where I live so not too far of a commute. - Parking near the elevators was never a problem on my visits. - None of my stuff got wet, moldy, frozen, melted, burned up in a freak fire or stolen. - The property has gates and elevators with codes, so access is limited. - Music in the hallways improves the atmosphere. - Recently added some carpeting to lessen the warehouse feel. - The onsite staff were always friendly and helpful. - Check out was pretty easy. I cleared my space when the office was closed and then called to have them check out. Cons: - Overdone attempts at customer service are just plain annoying. I was overrun with surveys about my satisfaction after signing up here and after almost every phone call. I know this is probably from corporate but I just need a place to put my stuff - not a part-time job filling out surveys! - I had a storage on the third floor, around the corner, down the hall, around another corner... down a final hall and pretty much right into the hotel from the Shining. Just storage spaces instead of hotel rooms. Even during daylight, it was creeeeeeeeepy because there are no windows. You hardly see anyone up there and the building is built like a maze. - This area of Rosecrans has a lot of very interesting characters so night time visits as a solo female were weird, despite the locked access. I was there once and there was a kid riding a scooter around and I thought maybe I'd see a younger Jack Nicolson look alike and camera man behind him as they filmed The Shinning 2016. - After 6 months I got an increase of nearly $15 a month - and I had the smallest unit. I don't even want to know what it would have been for the larger units. OH- and it was sent via regular mail on a flimsy little postcard. It easily could have been missed and certainly seemed purposely deceptive when I received a few emails a month and the notification was not sent via mail. - Compulsory insurance on my stuff at the tune of $14 a month. This was not included in the advertised price, or mentioned when I signed up online it was only told to me when I was at my first visit where I was assigned my unit. I would have rather just signed a waiver that if my stash of halloween costumes melted into a blob I wouldn't sue them instead of the additional cost. Lame. - Borrowing a cart is limited to office hours unless you are lucky enough to score one of two from by the elevator. This wouldn't have been a problem if the halls weren't so long and winding. To get 3 boxes into my car was way more of a chore than it ever should have been since I had to take multiple trips. This place may fill your storage needs, but I'm very grateful for my garage and hope I don't need to come back. read more

Extra Space Storage, Pt Loma is very clean, great security. And their customer service friendly and welcoming. Go in and talk to Bob. He's great read more

Stephanie the lady at the front desk is GREAT. My one star review is not about her. I wish the rest of the place was as good as she is. My complaint is about the service elevators which frequently break down or are tricky to get to work and the BAIT AND SWITCH BS they hit you with as a a customer. They charged me $50 a month for my unit and then never told me that a scant 4 months later they would be jacking the price up. THAT IS NOT ETHICAL. It might be legal but its bad business and stinks. Plus I talked to a guy who I complained about this too, (again Not Stephanie who is an awesome person) and he said "I'LL EMAIL YOU YOUR STATUS TODAY" and never emailed me. It didn't surprise me. This place is terrible. I hate them. They lie. They jack your prices up after FOUR MONTHS and don't follow through. HORRIBLE STORAGE PLACE. read more

I tried calling this place to get a quote on a storage space. After sitting on the automated phone menu for ten minutes, I was finally placed on hold. And then I hung up. What the hell kind of storage space needs all of that? Just have someone to answer the damn phone. No business for you. And no stars either (except one because yelp is making me). read more

Don't rent from here unless it's only for 5 months. They didn't mention to me that the rate I got online is not guarenteed for the time I am using it. There was no attempt to apologize or satisfy me as a customer. I believe it's pointless to have Internet prices for those who need storage for a longer period. Mind you, I wasn't told this when I signed up initially. It's sad how the world operates nowadays. It's only about money and not customer service. Shame on you... read more

I am paying 4x the rate that a new customer would pay for the same unit. There have been regular increases in my rate every year. This is probably the modus operandi for storage places, as they know any one who stores their belongings has few options. Being a long term customer only hurts you here. There are many empty units, so it is NOT a supply and demand situation. My fault for not dealing with it sooner. I see from other reviews that this is the way they keep their profits up. read more

I'm not an actual customer but I was cleaning out a storage unit for someone. For my one day being there, my experience overall as ehh...The place is ok. I do like the fact that the place doesn't have normal gate hours and the guy at the front desk was courteous but I was given a bad impression with a bad encounter with one of the employees. I had movers to help me empty out the storage unit. They were determined to finish as soon as possible. And I will take some blame for not leaving ample amount of space in the hallways and blocking the elevators but I wished it was addressed in a professional manner. I had two movers there and both of them were told VERY harshly that they needed to move. I missed the first encounter with my mover and the employee of Extra Space Storage but the second time with I was there with the second mover and the employee and I could hear it in his tone of voice tell them to move (he was speaking Spanish). The employee confronted the mover with a hostile demeanor. When I informed the front desk, he said his employee said the same thing. I understand the front desk was going to take his employee's side but I was actually there for one of the encounters and could hear by his tone of voice. Even if we were in the wrong, the situation should've been handled better. Another problem was the elevator. The elevator was huge but you're not supposed to hold the button to allow people to move things in. Really!!! Other storage units even have a lever to pull out to hold the door open. They also don't have a lot of dollys and carts. read more

Miserable. They HUNG UP on me! The unit itself is alright. Nothing special, but it holds my stuff so that's all I need. It is a long way from the elevators, though. Top floor is HOT in the summer. It would normally get them a 3 stars, and a 4th for being open till 10. But, customer service is LOUSY. They only let brand new customers use the truck. Apparently customers who have been with them for any length of time aren't important. Now, that's disappointing, but here's the kicker: I called Extra Space's 800 number to ask a customer service rep if they had any sort of policy on truck usage and mentioned the Sherman St. location's policy. He replied that was a way to bring new customers in. When I said, "Yes, but it seems like that's a poor policy for taking care of existing customers who have been renting with you" he replied "I'm sorry you feel that way, have a good day, goodbye." Click. He hung up on me, didn't ask if I had any other questions/comments/concerns or anything. He also never offered a name. Keep in mind, I'd been on the phone with him for all of 45 seconds, so it's not like I was rambling on or being irate or anything. He was just plain rude. Where has customer service gone? I understand they need tools to bring new customers in, but not taking care of your existing customers is a terrible mistake. Hanging up on them is several magnitudes worse. I'm moving to NorCal in a few months, and this has guaranteed me I will NOT be choosing Extra Space when I move there. (I should mention, I was going to sell some of the stuff, but keep my unit till I moved and load the remaining items onto the moving truck on the final day before I left. I'm now renting a truck from Penske and terminating my lease today. I'll put the stuff in my garage. I don't like bad customer service.) read more

Hands down the worst customer service I've ever received. My unit was broken in and most of my stuff was stolen. The office person who was there when I was notified was condescending and rude. He basically blamed me for the theft. They had no video of anyone leaving the area, which was supposedly secured. I came back to move my remaining stuff and was again treated rudely and questioned about my choice of lock. That happened in June and have never received a call, email or any other sort of follow up. I itemized $3500 of stuff and my insurance that I had paid thru Extra Space paid me $1200. If I could give zero stars would. read more

Great location. Staff was wonderful and helpful when we had a glitch in our paperwork. They went out of their way to make things work for us. Clean facility. Good security. A lot less "sketchy" people than some other storage facilities in the area. read more

Do not leave your stuff with these people! I am the third person that I know has had things stolen out of their unit, god only knows how many there have been. We are in the military and left on a long deployment to come back and find many of the most valuable things in our lockers missing. We all think that it must have been someone that worked there seeing as how the locks were intact and appeared to be untouched and the employees knew that we were leaving for an extended amount of time. They don't insure your property so they don't care if it gets stolen. I feel violated and taken advantage of. Some of the things that were taken were irreplaceable. 0 stars!!! I hope that whoever is doing this gets caught, goes to jail and gets out to find he or she has been robbed!!! read more

I rented storage space here because it was a convenient location. That's the good part. Oh, I think the facility is clean. But the cart situation is VERY inconvenient; it's a problem giving them my ID just for a cart and if there is no one in the office when you need a cart you're out of luck. My recommendation to Extra Space is to figure out a different cart method. Also, the guy that helped me when I rented my space was very nice, helpful, and knowledgeable. However, my husband's encounter with the front desk girl on August 29th was less than helpful; not even kind. My husband had forgotten his key to our space. He went into the office and asked to have the lock cut off so he could get into the space to drop off and pick up some items, and then replace the lock with the new lock. The front desk girl told him no because he was not on the account. Well, that's understandable. But it was what WE had to go through to get him access to OUR storage space with OUR belongings inside. But first a little history - We sold our home in San Diego and but some things in storage with Extra Space. We are planning to move to Oregon or Washington so we're traveling in our motorhome scouting different towns. My husband had to fly down to San Diego for a doctor's appointment because he is disabled and has to see the same doctor for all of his follow-up appointments. So I'm in Washington because we have two dogs and both of us can't go and leave them. Ok - That brings us back to our recent experience I was talking about above. The front desk girl told my husband that I would have to go an Extra Space in Washington, which I did, and give them my ID and sign an "Authorization to Cut Lock". My husband told her that I had a temporary driver's license and she told him that would not work. ?? Meanwhile, I drove to Extra Space in Tacoma and did my part. (btw, the guy there, Steven Gofton, was great. He took my ID and executed the document with my electronic signature....no problem) Then, the trouble began. Before I left Tacoma to head back to Gig Harbor (for you Washington aficionados) I thought I'd better call and make sure things were going well in San Diego. NO, they had not received the document, and No, they still would not cut the lock. My husband was there for over two hours trying to take care of a simple task. Finally, they said they gotten the email with the document and the lock was cut. In my opinion, Extra Space needs to change their paperwork, policy, or something that will let two persons be on a contract. I can see going through this BS when renting the storage space in order to authorize two people to rent and access a storage space. Putting people through this kind of abuse when, hey, their life may not be perfect, is Bad Customer Service. I would say the "customer service" to be non existent at this facility meaning; Not Professional, Not High Quality, Not Helpful, Non Caring. Thanks for listening. read more

I've utilized several storage facilities in the past for my business, and this place has been the worst. Moved in four months ago with the 1/2 off first month special, and just received a notice in the mail that they're raising the rent already! Really?!! I rented from other facilities for over a year that never raised the rent at all. That plus a terrible layout and an underpass that's just low enough to so a car with a trailer won't clear it. Needless to say, I'm moving out before that lovely rent increase kicks in. Nice bait & switch, Extra Space! read more

Sigh. I am so tired of leaving negative reviews. Come on businesses, where do you find these people who work for you??? Brandy hung up on me when I called. When I called back and sweetly said, "I think we were disconnected?" She gave the phone to someone else. Sometimes I feel like a stranger on another planet dealing with rude employees. Is it just me? Or am I old because I can actually remember a time when employees were gracious and pleasant? TGFY (Thank God For Yelp) read more

I don't think I have ever experienced a company with employees as rude as this one. When we rented the guy the guy tried to tell us we had to purchase insurance from them and made it almost impossible without doing so...not true since we had our own insurance! They don't know how to say please, thank you or you're welcome. It's almost like they train them all how to be rude. I can't even give them one star but I have to in order to post my review...so one undeserving star it is! It's a pain to move my stuff but I'm over giving my hard earned money to a company that doesn't have any appreciation for its clients. read more

I have used many storage places in my life so far. Extra Space Storage has great Customer service! Even helped me with my lock when any other place would have just charged me 20 bucks to get a new one. Great 1st month rates! No secret charges etc. The price they gave me over the phone was really the price I paid in person. read more

Facility is clean. Employees are helpful and friendly. They were very thorough and followed up several times to check my progress and satisfaction with moving into my storage unit. Office posts that carts will be available until 6:00pm, but the office collects them at 5:30. The facility and its policies seem secure enough, but I've encountered "shady" people on the property each time I've gone after office hours. read more

Sindy has been extremely helpful, courteous, and just a pleasure to deal with. Looked around at several places but this is by far the best and the rates are competitive. read more

Wow where do I start with these people. The day I moved in unloading my truck I noticed the maintenance person rummaging through the trash binds for about three hours so I approached him, he freaked out being busted not doing his work and ran to the office. As I was leaving the Manager told me I up-set him and never to do that again. After a year I noticed that most times leaving the grounds I would see his vehicle full of goods and boxes full of misc. things. He takes so much stuff that I thought he must have a resale business on the side working on company time to make a living. I live on a large boat so I store things to keep them dry and safe, well as I find out that most everyone around my unit have had their units broken into. That doesn't sound good especially when my rent has escalated from the first month to departure on the premise of availability, a well orchestrated scam. Then the Management: Oh boy, Had a problem with the gate code and a Manager by the name of "Mike" wouldn't give his last name - no really he said he's the only "Mike" in the business. What professionalism. He would joke with others in the office then turn to me a be as rude to me as possible without cursing. Others in the office are equally as clueless. Steve signed me up and has been nothing but kind and laughs when I voice my complaints, he knows what caliber of people he's working with. All in all it's been a terrible experience other than working with Steve. As for me I am a retire local Professor of 31 years now programmer with a small business, and it takes quite a bit to rattle me. My advise DO NOT do business with these people. The insurance they make you purchase won't cover to replace your old stained underwear. Find a reputable business like Price Storage that is cheaper and trustworthy. Oh, they don't care about old customers and must be paid bonus to sign and follow-up on New Victims. Good Luck...... read more

Wow!!!!!!!!!!!!!!!! After dealing with Price Self storage Pacific Beach , this place is like a reward, their rates are better, their terms are better, their past dues are more lenient, and they don't mandate your credit card on file so they can yank payments out , when it is due on the very first of the month! read more

Of all of the facilities I have rented from, Extra Space Storage has always had the most competitive prices for the spaces offered and the hours of access. My only complaint about this facility is the inconvenience of having to reserve a cart for after office hour use. read more

Bait and switch! Iv'e been in the unit for 2 months and they are already raising the rent. I'm guessing this is standard operating procedure for extra space storage. They give you a half off first month rent then two months down the line they raise the rent since they know you don't want to move your crap out. Plus they make you get their insurance which at this point has to be a scam as well. Total misrepresentation of services and questionable business practices. Buyer beware! Try another storage facility this one seems very shady and unethical. read more

This is my second time storing at PS and just as before they made this part of my move easy & painless. Heather was efficient & knowledgeable ... got my paperwork done & had me out of there in a half hour. Easy internet billing/payment, clean facility & friendly staff. Thanks PS read more

Jordan was a very big help got me a better rate than quoted really appericate workers like him who love there job and love dealing with people even the manager call me when i got lost in parking lot lol i know how do you get lost lol anyway thank you Jordan and Cindi!Great prices good space and great location mt stuff there and i sleep good knowing these things! read more

Rented 2 spaces here for 6 months. My only complaint is that the elevator near my spaces was VERY slow going down and the doors closed almost immediately after they were opened which made it a real challenge when trying to bring in more than 1 item. Otherwise everything was GREAT, including the employees. Especially Sara in the office and Pablo the Maintenance man. Both GREAT people. read more

These folks are terrific!! They are easy to deal with. Straight forward and work to make sure that things go well for you. Folks who supply superior customer service should be recognized and I'm happy to do so read more

I signed up for my unit in August and by December I got a notice my unit was increasing by $26 per month. When I signed up they said they rarely raise fees within a year so I figured my rate was fair. They advertise a month free also but no matter which unit you ask about none of them qualify for the special. Bait and switch is all I can say and I can't wait to move out. Area is sketchy and I won't go after dark. There are people I believe living in a couple of units although manager won't admit it. I never use yelp and give bad ratings but I think this is really terrible business. read more

Do yourself a favor and never I repeat never use Extra Space Storage. First of all they make you pay a costly monthly insurance and they increased our rates of the storage every 6 months. The day I moved out I payed them my balance for that month. The person in the office said you are all set and everything on my end is complete. A month later they sent me an email saying I owe them for an additional month on the unit. They said I had left my lock on the unit which was not true and because of that they charged me an additional month plus late fees. After trying to fight the additional payment I caved in and payed it just to be done with them. Now 6 months later they sent me a letter from a collection agency saying I owe them more than double the cost of one month. Needless to say I'm not paying this crooked company. The employees have been very rude and inconsiderate over the phone and in person. So do yourself a favor and the next time you need a storage unit go elsewhere. I wish I could have given Extra Space Storage zero stars because A one star is too much for such this corrupt company. read more

this place is great , they do not run any scams like oh its only $1 for the first month then try to charge u $60 for insurance . they are straight up with you and very professional.they follow up with you very quick. if you live in the 92107 area go to this place it is awesome clean and professional. i love this place the will all ways get my business , oh ya an if you have your own general liability insurance they except it so no 13 dollar charge fir insurance they do not rip u off saying oh it has to be our no matter what read more

Thank you so much Cindy and Bob! You're service is so welcoming. It's why we keep coming back!

FAIL - fellow Yelpers, go somewhere else. The facility is large and very poorly laid out - very confusing to try to navigate for the first time. You need an 8-digit long code to not only open the front gate, but also to get up the elevators (so hope you're not carrying too much when you come to it). The place is like a rat maze, the units are not numbered sequentially so that if you got lost you could simply follow the numbers to eventually find yours. A tall bald man was incredibly condescending to me after getting lost trying to follow his verbal directions and the map he highlighted. Not only did he keep talking over me while I was talking, but he had the nerve to tell me, "there's no excuse for not being able to find it" after I expressed frustration with the lay out. I don't work there and know the lay out like he does and I don't appreciate basically being called dumb, especially after he admitted the units are not numbered in order. I canceled my contract on the spot and got my money back. By the way - the photos shown are NOT of the Sherman location. The Sherman location is pretty dirty and run down looking. read more