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    Extra Space Storage

    3.2 (133 reviews)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

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    Michael M.

    Amazing service. Showed up 5 minutes before closing and in no time Bob took care of me and got me what I was looking for. Thank you Bob! Love this place cause they have an option of 24/7 access.

    Shane D.

    BAIT AND SWITCH PRICING - AFTER 3 OR 4 MONTHS. I find this company's ethics to be terrible and they practice misleading price gouging tactics. Booked a 5x10 unit - ($74/ MONTH TO $148/MONTH ON THE 4TH MONTH). I had a budget set for my storage unit and after signing up for a 5x10 unit with a base rate of $74/month they randomly changed it to $148/ month. THEY DOUBLED MY BASE RATE IN THE 4TH MONTH WITH NO WARNING AND CHARGED MY CARD ON FILE ($74/ MONTH TO $148/MONTH ON THE 4TH MONTH). I'm leaving one star because they never mentioned anything about adjusting your monthly rate to a made up "market rate" after 3/4 months. The facility and the people I have spoken with have been great. It was super easy to get set up and into my storage unit. I would have given them 5 stars if I only used the storage unit for less than 90 days. Doubling the price with no warning or reason has me leaving them with 1 star.

    Contract disclaimer
    Mark B.

    Buyer beware , company practice is get you in on a promo rate and 4 months later increase it by $100 . I booked online with no disclaimers they just sent a letter notifying rent is increasing . Classic bait and switch

    Just part of the colony surrounding the facility
    Nicole C.

    DO NOT GET A UNIT HERE for SO many reasons. 1.) there are homeless people EVERYWHERE. They camp right outside of the facility in large numbers. They are scary, aggressive and dirty. It doesn't feel safe. 2.) the staff doesn't care about their customers or their jobs. THEY ARE UNDER-QUALIFIED FOR THE JOB and need training in customer service. Their office feels like a scene from the tv show, "The Office." * quick story to give an example of their incompetence - The sprinkler system on the third floor of my building was set off, all units below the third-floor experienced flooding from the floor above. I was never notified. It wasn't until going to my unit to drop things off that I realized all of the surrounding units had been Vacated and were being dried out. When I opened my unit, I was disappointed to find my items, wet and many of them destroyed. The company did not notify me of this leak, maybe if I had been notified, I could have moved my items before they were damaged. When I ask them to waive my rent for the month due to the inconveniences, they told me they would not do so and that if I had a problem I needed to go through insurance. They moved my things to another unit, but it was smaller in size (because my previous units size wasn't available) and once again they refused to compensate me for the inconvenience or provide a larger unit for equal price. 3.) the units themselves are in terrible condition. They have a dirty smell and are termite ridden. If you have wood items that you plan on storing, think twice. 4.) the rent is OVERPRICED. The rate I signed up that was affordable, but it quickly increased to the point where I was paying almost $400 a month for a unit originally started at around $200. I could keep going but I'm SO over this place that I'm going to end this review. DO NOT RENT THERE.

    The cart takes up more than 1/2 of the hallway. Rent increased $30 for this

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    12 years ago

    Helpful 3
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    9 years ago

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    12 years ago

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    11 years ago

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    14 years ago

    Helpful 1
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    14 years ago

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    7 years ago

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    Emily S.

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    14 years ago

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    13 years ago

    Best Staff and costumer service i have had since moving from North Carolina.

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    11 years ago

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    Viviana L.

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    9 years ago

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    11 years ago

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    Review Highlights - Extra Space Storage

    I received the best over the top service from Bob and Cindy at the Sherman St.

    Mentioned in 18 reviews

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    Mail Station

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    I have used this locally owned business for years. They are friendly, fast, polite and efficient…read more And they are my go to for ; 1. Notary 2. Shipping I have ALWAYS experienced great service. They are tucked into a small space off Washington Street in Mission Hills, CA. Perfect little business to shop locally.

    If you're looking for a business mailbox, I caution you against Mail Station!…read more I signed up for a box with them in January 2024. At the time, customer service was great and I was really happy to be a customer. For a long time, I got my mail and had no issues. (Though I did often have package slips but no package) Then, in February of 2026, I got very sick, resulting in a hospital stay and major surgery. Once I got out of the hospital, I realized my payment to Mail Station hadn't come out of my business account. I called multiple times. No answer, so I left a message with my name and number explaining that I had been in the hospital, but I wanted to bring my account current if possible. I wasn't able to even walk at the time, so I couldn't go in. I never got a response. I assumed I'd changed the card on file and that my account was current, as I never heard anything. That was my mistake. In June 2026, I am finally physically functional again. I go in to check my mailbox and notice the mail inside isn't for me. I approach the counter and say, "I think my mailbox has been reassigned." They confirmed it had. I ask "Why, was I delinquent in payment?" The older man and the young woman behind the counter look me up in the system, but said they didn't know why my box was reassigned. I asked where my mail was. They didn't know that either. They asked if I had been out of town for a bit. I explained I was in the hospital getting surgery and hadn't been able to come in. I explained that'd I'd called Mail Station, and even left a detailed message with no response. They said, "Oh. Wow. Well, we don't know." So: - Mail Station closed my account without any attempt to contact me. No calls, no emails. If payment is the reason for the closure, I would've happily taken care of my account if I'd been contacted. As it stands, no one can confirm why my account was closed. - Mail Station reassigned my box without asking for the key back or changing the lock on the mailbox. This gave me access to another business' mail. That's not cool for the other business owner. I wish I remembered their name so I could let them know. - Mail Station lost, threw away, returned, or otherwise misplaced my mail but couldn't tell me anything about it. - Mail Station didn't attempt to in any way resolve the issue and I barely got an apology. They didn't even ask for the key back--I volunteered it as I never want to do business with them again and it's super unethical for me to have access to another business' mail. If you value your mail, which I assume you do since you're looking to rent a box, Mail Station is NOT your best option.

    Extra Space Storage - selfstorage - Updated August 2026

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