I was very disappointed to learn that your hotel charges a delivery fee for bringing a simple get-well gift to a guest room. For a luxury hotel that already charges premium rates, I would expect this type of service to be included as a courtesy. This policy left a negative impression and I expected more class from a hotel of this caliber. read more

Mixed feelings here. The public areas and service are really top-notch and the location is convenient to many Boston attractions. The lobby is downright regal, and I enjoyed the Oak bar and lounge, which has lots and lots of bar seating. It's on the guest room floors where things get less rosy. There is a lot of scuffing and scarring, particularly on the guest room doors. My room (facing over Copley Plaza with views of the library and Trinity Church) was a big square, with the door opening directly to the room with the bed just a couple of feet away. There's no vestibule or entry, so hallway noise can be an issue. The bathroom is pretty standard, and there's only one chair next to the bar table. The bed was very comfortable, and I did enjoy having a real plant on the desktop. The room service breakfast was timely and tasty. Mostly I feel like this would be nice to visit for the lobby and bar, but I would probably stay elsewhere in the future to try out different guest accommodations. read more

Fairmont Copley Plaza - Hotels Near Me - Boston, Massachusetts

A stunning hotel, with a gorgeous hotel bar. I've never stayed here so I can't speak on the actual experience sleeping here, etc., but this hotel bar is so chic and so fun to grab a drink at. My friend and I have been coming here for the last couple of years at Christmastime to grab espresso martinis and sit in the ambiance of it all. They've got wreaths on the walls, garland, Christmas lights up, and their hotel bar is a dimly-lit space but it's quite large inside. It's for sure a poppin spot so usually we end up standing with our drinks but they have a couple ledges and standing areas near the bar so we've had no problem hanging out there. Highly recommend checking out the hotel bar during the holidays! I'll have to see what it's like in the warmer months for sure. read more

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I had this on my list of when we'd finally venture on over to Boston we'd stay here. That time finally came and it was nice. Loved the dog in the lobby that we only saw once, where does he go? We kept looking for him :P gorgeous hotel and so much history. Lots of weddings were going on which is always nice to see everyone dressed up so pretty. My son finally got to see a nice hotel experience (we're usually in airbnbs or cheaper hotels) perfect location and I loved our suite. My hubs actually loved the pull out mattress compared to other hotel suites. read more

I needed to stay for one night and most of the hotels were sold out of decent rates due to a concert, or their base room had a max occupancy of two (maybe this is a Boston thing?). Noticed many cruise guests. Pros: - Nice service - Convenient location - I got upgraded to a spacious suite and it was fantastic. I had booked a corporate rate. - Cori was on vacation, but the doorman got us a book and a stuffed Cori which was so nice. Cons: - Slow elevators/all weren't working - It's pretty old but we had a renovated bathroom I would probably stay elsewhere unless this was the best deal. read more

Had a great time at the Fairmont where I stayed for three days. This is definitely an historic hotel that was built in 1912 whee a lost of nostalgia from a past era still remains. Some furnitures of the Titanic, a replica of the constitution and the inevitable Oak room. I absolutely love the details on the walls and ceiling. My room was spacious and very comfortable. A little bit noisy as my HVAC had some sort of mechanical problem. I do like the charm of the hotel but it does need a little bit of a renovation. The staff is very friendly and helpful and extremely polite. You can not beat this central location at Copley Plaza close the Queen private Club and Newberry Street Love their breakfast in the long room. Overall a very pleasant stay!! read more

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A grand old hotel that has remained elegant throughout the years. The rooms are large and comfortable. The sraff is exceptional inn all areas and everyone goes out of their way to be of assistance. read more

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I stayed at the Fairmont Copley Plaza for two nights this week for a conference. My room was nice - large, with a desk set up, an armchair, a large dresser, a large closet (with plenty of hangers, an iron, a steamer, a safe, and more). The bathroom was also large with a tub/shower combo and some fancier toiletries (Le Labo). I have really minor, picky complaints - the door sits too high and lets too much light in from the hall, the water pressure from the rain shower head wasn't super strong - but overall, the room was very nice. The service at the desk was nice as well. And the location is great - walkable to everything in Back Bay (right across from Trinity Church), the Public Garden, the Boston Commons, T stations, and more. I walked to a great restaurant for dinner a free night I had, and I walked to a bookstore, a coffee shop, a chocolate shop, and more. Overall, it was a very nice hotel. read more

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Well this hotel is very historic! When you walk in as you can see in pictures it is elegant and beautiful. It is located in the heart of Copley area. Very walkable to other areas of Boston and near the Green T line, Commuter rail station called Back Bay station, the amtrak and the Orange line I think. The Staff that work here were helpful and very nice. There is also a hotel dog named Cori who all tourists and locals love coming to see Cori and give some pets and take pictures with. There is a gym in this hotel on the top floor which looked to have alot of different machines and yoga mats. The view from the treadmills looking out onto boylston street is pretty awesome too. ( I did not take any pics of the gym as because there were alot of people in there when I went to check it out). There is a floor of this hotel called the gold floor and the rooms on this floor are magical. Very Beautiful, with great looking bathrooms too. Though I was lucky enough to stay in one of these rooms there unfortunately was no fridge which I did not know until after I got into the room. There is a sign where it is supposed to be saying if you want a fridge to call front desk. So I did. There is a Nespresso machine with two kinds of flavored coffee which was nice. One was decaf and other was regular. The closet space was big but there are no drawers at least that I saw to put your clothes away. The bed was comfortable. On this gold floor there is also a lounge that unfortunately did not get to check out due to timing but I saw it has a coffee machine too. From what I did see of it it looks very nice and hope to check it out next time. I believe it costs extra though to go in. This is also a major hub for everyone or alot of people involved with Boston Marathon week. Alot of the elite runners have been known to stay here and all. One thing I did notice that there were some cups, dishes left outside of peoples rooms for multiple days. And there was some trash near the elevators that were left there for a few days as well. I know that keeping up with hotels and the cleanliness is and can be a major undertaking. One last part of this hotel is there is a great bar/restaurant located in the lobby area. Gorgeous bar area and great food. I highly recommend getting the bread and honey butter. The turkey sandwich was good too. And the bees knees drink. They also have a ballroom and other meeting rooms here. So there are alot of times outside events going on at this hotel. I highly recommend staying here at least one night. And if not then just stopping in to see the very elegant lobby and to see Cori Copley ( the dog as mentioned above) read more

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If I could give the hotel room rating a zero I would. The photo attached is of the stained dirty comforter. Disgusting. Enough said.

A great evening exploring the Fairmont Cooley Plaza. A great entrance but when you step in the door it transports you to a luxurious European hotel. The black lab @coricopley greets you at the door or can be found resting inside highlighting the pet friendly hotel. After passing through the doors a grand arched hallway awaits you. In the main lobby the ceilings continue the arched designs and again seem like you're standing in the foyer of a grand European hotel. The bar is large with high ceilings and an old world warm feel. Lots of wood and like it's been there forever. The staff are attentive and friendly. Great spot for a cocktail before dinner. Definitely worth a visit if you're in Copley. read more

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Please invest in adding a lock to the bathroom. Otherwise I would give this place 5 stars. If not for the hippie bathroom, this place was wonderful! The staff was incredible! Very nice! The lady at the fancy restaurant downstairs hooked me up with espresso. The maids gave us a ton of free water. Walking distance to all the great spots. read more

Check in was a breeze. The staff was thoughtful and attentive. The hotel is beautiful and the rooms are spacious and clean. Will be back!

Fancy but old hotel in a great location in back Bay. Mainly picked this spot for the location. I was pleasantly surprised with everything but ran into a few issues that left a bad taste in my mouth. The room was nice, clean, definitely can sense the building is on the older side but nothing felt dated. Nice le labo products in the bathroom. My first problem was when I was taking a shower, I unrolled a new wash cloth to find a live tick! This was hanging on the towel rack. I don't know how it would get there, if this was clean, or where/how they wash their towels. It left me paranoid of every towel, the sheets, the pillows, just gives you a skin crawling feeling of are there more? I brought this up to the front desk when checking out and they offered to comp the $30 bar tab I had. I felt this was a much more significant issue than a bar tab. The manager was unavailable but I was told she would call me. She emailed me later in the day and offered to comp half the room. We will see if I get the credit. Other notable problems were the power outlets which were oddly very unaccessible from the bed. I don't know how you have a hotel these days that doesn't at least have a lamp or something you can plug a cell phone into. Very annoying trying to reach the plug on the floor behind the dresser. Additionally the noise was very bad as others were saying. It feels like there is no door to the room and the people in the hallway are right inside. I was awoken numerous times to just normal conversation in the hallway in the morning. The hotel restaurant/bar oak is very nice. Long spacious bar, with a cool vibe. Food being served late at night. I didnt eat but the food looked good. Drinks were alright, nothing special. But for a hotel bar, it was a lively vibe on a Tuesday night. read more

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Beautiful hotel built in the early 1900's. The lobby is full of beautiful marble and gilded ceilings. The staff are very well trained and accommodating. The room was beautiful and the bed comfortable. The shower needed a little work but otherwise a great location to stay in the city. read more

Fairmont Copley Plaza - Front of the hotel - Hotels Near Me - Boston, Massachusetts

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Stayed for two nights over a weekend in December. The Christmas decorations are unbeatable and the common areas are stunning. The rooms are a little dated but still nice. The hotel restaurant was packed both day and night, and it was difficult to get a drink at the bar and the wait for brunch was about an hour unless you got up at 8AM. We did room service one night, and the lobster roll was delicious but we ordered hot chocolate and it was one of the most disappointing things I've ever ordered. It was pretty much just lukewarm milk that had a thick film on it by the time we received it. Overall, I just expected more, but would definitely give it another try. (Never ordering the hot chocolate again though.) read more

It's a beautiful historic hotel, Liz Taylor and Richard Burton had their second honeymoon here. For us, it's a rest and a pitstop place for tired feet and thirst quenching. The bathrooms are great and it's calming after the hub outside. read more

Pros: Great location with many shops and restaurants in walking distance Beautifully appointed Decently equipped gym at top of hotel Great banquet food Cons: The meeting spaces can be updated Can tell some of the areas are aging - both in lobby and in rooms Pro tip: Join Accor rewards club if you don't already have a membership. It's free and you get lots of perks, even a drink! read more

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I chose the hotel because of an event that was taking place on site and it's reputation for a high end hotel, but unfortunately, my overall experience left much to be desired. The only pro is that the hotel is situated in a prime location, close to many popular tourist attractions, making it convenient for sightseeing and exploring the area. However, the same is true for the numerous other hotels around this spot. The cons for me start with the room being a major letdown of this hotel. My room was very small and outdated, more so when seeing my friends' room. The size of our room made it difficult to have people visit our room to catch up or to get ready together as there was no space. When I ask, the front desk staff had no reason that we were assigned such a dismal room as we arrived on a weekday, well before the rest of the reunion attendees arrived and hotel became very full. To add insult they also share that both rooms are in the same price bracket - although one was a good 3x larger with a true sized closet. The close second con was the ongoing noise disturbances. Unfortunately, the thin walls and lack of soundproofing made it difficult to get a good night's sleep. I could hear conversations and plumbing from neighboring rooms; walking and early morning vacuuming in the hallway; and constant traffic noise from outside. I have enjoyed a quiet night sleep in NYC numerous times so I put this to a lack of quality. In summary, while the location from this hotel was great, I would not recommend or repeat my visit due to the above (and those I didn't type up) cons and that there are many other hotels in the same area. If the Fairmont would invest in a much-needed renovation and improvements to room quality and soundproofing, it could be a gem. Another option is to price according to true room classification, it was a basic room vs the deluxe king that I paid for. read more

Fairmont Copley Plaza - Full view of room - Hotels Near Me - Boston, Massachusetts

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I would stay here for the customer service alone. Every person I interacted with was phenomenally friendly and catered to what I needed immediately. The text service is SO quick for any questions I had, and the option to order dinner the night before is unmatched. Please don't even get me started on the classic, elegant, beautiful decor. We will absolutely be back. read more

Fairmont Copley Plaza - Breakfast ordered the night before! - Hotels Near Me - Boston, Massachusetts

My husband and I were set to get married at a different venue in January of 2026 with a plan to have a luncheon afterwards at the Oak Long Bar in the hotel. Our venue ended up cancelling due to a blizzard. We called the Fairmont Copley Plaza when this happened - and our event manager Denise Haddad stepped up to help us out. She upgraded our hotel room to a suite overlooking the library to have our ceremony in and allowed us to take photos throughout the hotel. The room itself was spotless, beautifully decorated and perfect for hosting a ceremony. From start to finish, Denise and the staff at the Fairmont Copley Plaza were incredibly helpful, going above and beyond to help us out. The hospitality this hotel provided was one of the best we have ever experienced. We cannot wait to book a room with them in the future - probably for our anniversary :) read more

Wonderful Staff location and overall vibe. Restaurant was also great and must have old fashion with whistling 10year and some octopus! A must - not far from Cambridge read more

Fairmont Copley Plaza - Super chill and cozy vibe - Hotels Near Me - Boston, Massachusetts

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Service is typical Bostonian- not good. Place is awesome, food is great. Price is slightly over, but it is ok for the location.

If you're looking for one of the finest hotels in Boston, it's without a doubt the Fairmont Copley Plaza. The architecture and beauty of the Fairmont is simply incredible and stunning. It cannot be reproduced. I have stayed at and visited the Fairmont for many years, given I came to Boston for medical trips. Now, I live here and still enjoy coming to Copley Square for farmers markets and the like. The architecture is incredible and from a time past. Very historic. The Fairmont Copley Plaza offers Five-Star level service from the Doorman to the Front Desk. The bellmen are incredibly helpful and are happy to assist you in any way possible. The hotel has a rich history. You'll be amazed by the incredible gold-flake ceilings. They are truly magnificent. You'll see the hotel does A LOT of events, meetings, and weddings. It's one of the most popular spots in Boston for a wedding or event. The hotel is kept spotless and the staff is incredibly dedicated to providing Five Star, White-Glove Service. There are bellmen who have been here since I was young. They're truly committed to what they do. As I said, I have stayed here many, many times over the past 28+ years of my life. The service is always top-notch, as are the accommodations. I highly suggest the Gold Floor, if you can spring for the extra cost. You are upgraded to a special "Gold Floor" on Level 4. You have a private reception, concierge, and a wonderful room that is fit for royalty. The breakfast is also incredible. It is worth the extra cost for the Gold Floor, in my opinion. The hotel also has a dog named "Cori Copley". Unfortunately, she was not here on my most recent visit. I was around for the days of "Katie Copley" and was fortunate to have taken her for a walk. I also have countless photos and memories. The hotel has a phenomenal bar and restaurant on-site. It is far more upscale than your typical "hotel bar". The restaurant, Oak Long Bar + Kitchen, is known for their incredible craft cocktails and their upscale dining. The food here is incredible and they incorporate local ingredients in their dishes and cocktails. I would highly recommend the Fairmont Copley Plaza to those traveling to Boston for business and/or leisure. It is a solid and refreshing change from your typical "chain" hotel. The architecture and accommodations are truly unique and genuinely spectacular. If you truly want the best Boston has to offer, I'd recommend the Fairmont Copley Plaza! read more

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I didn't do much research into this place before booking it because of the name. When I arrived, the overall condition of the room and noise made me feel like I was at a 1-2 star motel. The first room I was in was extremely loud. I could hear my neighbor peeing (as if he was in my room), the pipes sounded like construction between the walls, and the hallway noise was also very loud. I thought maybe it was just that room so I switched to a different room. Sadly, it was even louder in the second room which made for an experience that was not enjoyable or peaceful. In both rooms, they were outdated, multiple outlets and lights didn't work, and there was signs of wear that I was surprised a $600 a night hotel didn't address (ripped carpets, broken door stops, stains in the sheets, etc.). During my stay, I wasn't able to take the elevators once since the card readers refused to scan any of my 4 cards. The staff was nice, but for the price, I expected the hotel to be in better condition. read more

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Excellent luxurious hotel. Free waters. Bathrobes. Beautifully ornate decorations. You feel wealthy just walking in. Prime location in back bay. We had two beds and loved our stay. The dog in the lobby is so precious, I love her. The bathroom has a great light. Good shower. No complaints about this place truly! read more

Fairmont Copley Plaza - Ceiling - Hotels Near Me - Boston, Massachusetts

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If I could give this hotel zero stars I would. After coming in from a delayed flight at 2 am local time. I walk into my room and what do I see? I nasty looking stain on the bed sheets I am about to sleep. Since it was late I sucked it up slept in a weird situation and called in the morning without being upset and politely ask that they replace the entire bedding. I come back tonight after all day work meetings and what do I find? The same stain and same issue without the sheets changed. It's now almost midnight and this time I had to go off on front desk and instead of sleeping I am now forced to wait until someone comes to change the sheets at midnight. While this building maybe historic the amenities, the rooms are so damn outdated. I will never be staying at another Fairmont property. Good riddance... read more

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Only two days into my week here at the Fairmont and it is exceptional. The most beautiful black lab greets you, the rooms are spacious, and the staff is kind. read more

Stately and luxurious, this is a property that is reminiscent of the grandeur of the early 20th century. The hotel has beautiful fixtures, wallpaper and artwork throughout. It's a bit like staying in a museum. The sleeping room was very quiet as it was an interior room with a window that let in light but there was no view. (Which is great for people avoiding city noise). The queen bed room was compact, but fine for a short stay. Staff were friendly, helpful and plentiful. It was never difficult finding a staff person to assist or answer a question. The location across from the Boston Public Library and a luxury mall was a nice bonus. read more

Fairmont Copley Plaza - View of Fairmont Copley Plaza from the mall - Hotels Near Me - Boston, Massachusetts

What a terrific four nights we spent here! We booked a "signature gold" room which gave us a gorgeous spacious room facing the common area out in front and Trinity church. Due to COVID they did not have the lounge open but we received complimentary delicious full breakfast each morning - whether we wanted to be in the restaurant or have in room dining. Housekeeping took great care of us and replenished waters, 'safety kits', toiletries every single morning. The sleep quality was amazing -- I wanted to take their pillows home. All of the staff that we encountered were incredibly friendly and accommodating. When we arrived the valet informed us it was 'self-parking'. I am not sure if that is the norm or a COVID thing. When we shared we would only be parking roughly 13 hours as we were returning our car the falling morning we were allowed to keep our rental in the front of the hotel where they do have some limited space. There was a charge of course, but I expect that when I stay in any larger city. The highlight for me, after being away from home for a week at that point was the adorable black Labrador that sits in a bed near reception/check in. Apparently she belongs to the Concierge and she is as sweet and calm as can be, not bothered by dog obsessed people like me who are missing their own dogs. read more

Fairmont Copley Plaza - Hotels Near Me - Boston, Massachusetts

Swoon! 15 out of 5 stars for the Fairmont! Love love loved my stay. My deluxe room was so worth it-- I never wanted to leave. I was here for work and this was the perfect, central spot. Very thankful for Mariela who helped me during my late night check-in and treated me like a queen. read more

Fairmont Copley Plaza - Hotels Near Me - Boston, Massachusetts

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Stayed for a certificate course I was taking. The location is in the middle of a lot, and I loved that they were dog friendly. Rooms were nice and had decent space. The bar and restaurant on site was convenient as well. Definitely pricey but not outrageous for a city. Would stay again if visiting. read more

Stayed at the Fairmont Copley for a business trip. Classic hotel. Older style, but very nice hotel rooms, small elevators (European feel). Great location in Boston. Nice conference rooms, great service and food in support of our meeting. I would recommend the Fairmont for a business trip, an adult trip . . . I would not recommend for young families, simply because it is a very mature hotel . . . If that makes sense. I would definitely stay at the Fairmont again. read more

Fairmont Copley Plaza - Guest room . . . Bathroom is small but nice. - Hotels Near Me - Boston, Massachusetts

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Great location and hotel was beautiful. Bad part- there where a lot of hidden fees. "Urban Experience Charge" they told me after I left it was for water, turn down service and a food credit. Wait what? Why would you not tell me I have a voucher when I get there, not at the end of my stay. On it went fees and more fees. Just like Sprint Airlines - why not charge a fair prices. Fair, is't that literally in your name. Being deceptive is ethically wrong. Clean up your game. read more

We love this hotel for an occasional weekend staycation. I admit, it has a special place in our hearts because we stayed here when we got married right before we left for our honeymoon. The 1 bedroom suites are fantastic. read more

My husband proposed to me while we were staying at the Fairmont in San Francisco, so the Fairmont has a special place in our hearts for our relationship. When I made the reservation to stay here, I emailed the manager and I let them know our story, that we would be staying there for anniversary and how the Fairmont is so special to us. When we arrived, we were met at the curb by their bellman and they had valet parking so We handed over the keys. Once inside, we were impressed with the continuation of the Fairmont Glamour and were pleased with how clean, stately, and well-appointed the entryway and lobby were. We checked in at the front desk with an attendant who was friendly, and immediately congratulated us on our anniversary and welcomed us to the hotel. The attendant told us that the manager had given us a complimentary upgrade to our room from the standard king to a room facing the square with marble bathroom and upgraded amenities which was very nice of them. Our room was beautiful initially before we looked deeper into the details, but overall the aesthetics were good. The view to the square outside was lovely and we were thrilled that they are still using Rose 31 as their signature scent from Le Labo. As we looked deeper at the room there were signs of aging. The mirror inthe bathroom was fractured and rusting and it was near impossible to open the window which resulted in the bathroom being extremely stuffy and little to no circulation which is a pet peeve of mine with steamy showers. The other big issue was the bed, which was extremely firm to the point of leaving us both with sore bodies and a fitful time trying to sleep. In the morning, I called down to housekeeping and asked if the gift store was opened because I would like to buy some of the Rose 31 items to take home. They told me that the gift store was open so we headed down. When I arrived the gift store was closed and they couldn't figure out where the person was that was staffing the gift store. Eventually security came down and opened the gift store and they awkwardly sold me some of the items but because they didn't work in the gift store they didn't know where they were or what they were. Overall, our stay started out really good and then sort of trended downwards throughout the day. Although the signature scent and signature ambience of the Fairmont continued, I guarantee you that the bed we stayed in at the San Francisco Fairmont was significantly more comfortable and left us both without body pain or a lack of sleep. Honestly I feel like a hotel of this caliber really needs to back up their reputation with beds that match and this one definitely did not. I wonder if we had stayed in the room that we had initially booked if the bed had been better, or if all the beds were the same style of firmness. Of the times that I've stayed in the Fairmont family of hotels, this is the only time that I've ever had an issue with the beds. We definitely slept hard the night after once we got home and recovered from our night of not sleeping here. Location for this hotel is hard to beat, in Copley square, centrally located to many things. Additionally I feel like the price overall to stay here was reasonable, however I felt like the bed situation, even given our bed sensitivity, was not reflective of what I expect from a Fairmont stay. read more

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This establishment is top notch in every aspect. From stunning architectural beauty to the most personal attention to detail from the staff, we had an absolutely amazing stay for a national qualifier volleyball tournament. I had never been to Boston and with this location, there is so much to see and do within walking distance. I cannot wait to visit again and vacation at this hotel. read more

The location is great. The hotel is stately and beautiful. The reality is not all high priced hotel rooms are created equal. The Fairmont simply isn't a fair value at any price. The "affordable, deluxe rooms" are old, look out onto a roof HVAC unit and are nothing special. Better accommodations with less panache are located close by and offer a better room. The staff seemed disinterested at best. More of them were going through the motions of their job than committed to a high end, luxury experience. read more

This is an iconic hotel located in the heart of Boston city. Its grand lavish lobby gives the hotel classic European baroque atmosphere. It is well-maintained for sure. It has been remodeled without giving up some traces of history. Some people might criticize they didn't do a good job at renovation, but I would say those traces of history are just there to remind people its golden time. The staff is absolutely professional and friendly. The room is spacious enough, including a big walk-in closet and the beds are also very comfortable. Some old hotels have a weird smell even after remodeling, but this one doesn't. My friend and I both enjoyed our two-night stay here. I can tell that the management and its staff try hard and did a good job to keep its glory. Besides fancy chic modern hotels, I start to appreciate this old style kind with history more read more

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I wouls not recommend this hotel to someone. staff is very rude and inhospitable. not worth the cost. good location though. Near good points of interest. read more