DO NOT GO HERE IM DEAD SERIOUS! This sorry excuse of a dealership is the worst. I drove 5 hours out of town to purchase a car I put a hold on less than 24 hours before making the trip. I was assured the car was there and they had my information for the hold. When I got there I was told the car was just sold that hour I arrived to an EMPLOYEE. I was furious! I drove 5 hours for nothing! Another Mazda sales person tried to help me but she left me and my husband alone for 15 minutes and we got up and left after finding a better car at a way better price than the one they were selling but apparently not to paying customers only employees...We walked past five salesmen and no one stopped us. I guess they don't care about getting a sale. I'm telling everyone I know who goes out of town to purchase a car and all of my family in Tampa to not to go here! read more

If I could rate Ferman Chevrolet service 0 stars I would. Communication is key to any relationship, even service. FYI My advisor is Brian W. I got my car to a 2pm appt Monday, didn't get any feed back until Tuesday at 5:56 pm, which was the estimate email. Nothing from them until Thursday morning to let me know the part didn't come in. Come on, a service dept doesn't keep alternators on the shelf? Sometime during this, we were told they could have offered us a rental.. Nice to find out now. We have paid for 4 rental days. After conversations with my very angry husband we got the call at 5pm that the car was ready. The rental agency closes at 6 and Ferman at 6:30. Just wonderful. And then we get excuses that Brian's teammate was out and he was covering for him also. Not my problem. Communication was non existent. I just hope the repairs on my car are good. read more

I was in the market for a new car and reached out to the dealership online. The initial contact was prompt and courteous and the rep had a salesman contact me right away. I had the pleasure to work with Dave Geiger who was attention, very kind and extremely thorough. It's hard to find a car salesman that felt like a good friend at the end of the deal. Everyone I spoke to was very nice and friendly there which didn't feel like pressure. Dave helped me make it work with my bottom line and I would absolutely recommend going to see him. Great service and great job Dave. It was my pleasure to work with you. read more

This is the second time in a row my windshield wiper fluid was bone dry when I got the car back from the service department. Doesn't your oil change service include topping off of all fluids with each oil change? While this is minor it simply makes me question whether or not the other services, specifically the actual changing of the oil, happened. It's known that having service done at a dealership is more expensive then going to a location like Tires Plus, but I pay the extra because I want to have confidence that my Chevy is being taken care of by people who know Chevy. Frankly I'm far from having that level of comfort. Over a year ago I contact the dealership with my displeasure of my radio/command center not being fixed. Last quarter I contacted the dealership with my displeasure of the windshield wiper fluid not being filled after getting my oil change. I've received no response from either of those so I'm pretty confident I won't receive a response on this. Still you asked so I'm sharing. read more

If you look at the list of reviews you will see a long line of one star service offered at Furman. I was passed around from three salesman to the manager only to receive the worst service from service manager "corvette Tommy". The minute they took my deposit all communication stopped. After waiting almost a week for a truck that was promised tomorrow and never even hearing any explanation or update I asked for my deposit back. It took me almost 3 months and a dozen calls to get that deposit back as well. I was told they would make it up to me if I gave them another chance so as I'm ready to order a new 2020 model I was shown the same lousy service as the first time around. If you care about buying a truck from a dealership that does what they say they are going to do then look elsewhere. read more

The following is my parents experience with Ferman Chevrolet of Tampa-Brandon (long story short): My elderly parents purchased a 2019 Chevrolet Equinox very recent, both of my parents informed the salesman that they could not afford going over a particular amount. They went back and forth and finally came to the amount to be out the door, Tag, Tax and Title to which my parents could afford on a monthly basis. My parents seen the unofficial document that had the said amount, they then moved to the finance office. In conversation the finance manager said, your monthly payments will be xyz. My mother informed the finance manager that it was wrong and that it was abc out the door and said what the payment has to be. The finance manager said nothing more about the "out the door" total nor the monthly payments, therefore assumed that he was joking with her based on the conversation that had previously took place (both the salesman and finance manager being so kind and joking with my parents). The finance manager strikes a conversation with my elderly father about his Trump hat and began a political conversation (a good one). My parents were instructed to sign the documents, he highlighted pink for my elderly mother to sign and yellow for my father to sign, all while holding a great conversation. To wrap this up, this morning while going over their paperwork they noticed the deal was thousands over what was originally agreed on. They quickly made contact with the salesman and finance manager which eventually lead my elderly parents to the dealership in hopes to resolve the discrepancy. The dealership refused to fix the error so my parents made a demand for them to receive their truck back and to return the Equinox back. The dealership refused! The finance manager told my parents to enjoy their new car! So, from my parents experience I want to warn everyone, that in my opinion; Ferman Chevrolet is filled with misleading, deceptive, fraudulent workers that prey on and take advantage of senior people! Anyone that knows my parents will agree that they are kind and loving people that can be easily taken advantage of! I wish that I would have been with them for this transaction to look over their paperwork! Please, if you decide to purchase a vehicle from Ferman Chevrolet please send the contract to an attorney if you are elderly and let your attorney know what your agreement is so the attorney can inform you if you are signing what was verbally agreed on and what was unofficially written! Shame on you Ferman Chevrolet! Shame on you!! How dare you take advantage of vulnerable, kind and loving couple!!! #ElderFraud #ElderExploitation #TakingAdvantageOfSeniors #Share Ferman Chevrolet - Tampa No misunderstanding about it. My mother and father have been purchasing vehicles for fourty plus years, this is not their first purchase. Please do not refer Ferman as "family" because family does not treat their loved ones the way you all have! That's interesting because I am on the phone with my mother and she is on the phone crying because the finance manager claimed to have already sent the contract and paperwork in and unable to amend the monthly payments! So NO it does not sound like "they" are happy as it was ONLY my mother that went in and my father stayed at home! Evidently "Ferman Chevrolet" has a long line of liars, to include their "Guest Experience Manager!" No worries, ABC Action News has received an email in reference to the deceitful business of Ferman Chevrolet! Good day and please take a strong note that Ferman has permanently loss my parents business, and they were loyal customers since 1991! Good day! read more

The review should be zero but Yelp doesn't offer that option. I purchased my Chevy Volt in 2011 and have had service at Ferman Chevrolet for the past 8 years. While not the best, they aren't the worst either. Today, with a serious concern, I made four calls to the service department with promises after each call that a service representative would call back. Two calls were dumped into somebody's email (no name offered) including one who was supposedly the manager. I will no longer do business with Ferman Chevrolet nor any Ferman dealership. Feeling very stuck, Jim Browne took my call and will be servicing my car on Monday. Hopefully my experience will be very different. read more

This was by far the easiest car buying experience I've ever had! Vinnie made me feel very comfortable right from the start. No gimmicks, just straight to the point. Not once did I feel like I was being "sold" anything or that I was being pressured into buying a car. Vinnie did a fantastic job working with me. He was professional but extremely down to earth at the same time. Between him and the finance manager, Tim, I was extremely pleased with everything. Never have I gone into a dealership and walked out of the door with a new car within two and a half hours. Thank you Ferman for the wonderful experience! read more

If I could leave a review for Sheldon alone it would be five stars, however, I cannot. We went to Ferman Chevrolet to view and possibly purchase a used vehicle we found online. We confirmed over the phone with Jennifer that the vehicle was still available. After a test drive and a great conversation with Sheldon we decided to purchase the vehicle. After getting our information to start the process we were interrupted by the used car sales manager who pulled Sheldon away. When he returned he said that there was another family waiting in the other lobby to purchase the vehicle. He stated he was told they had been in the previous evening and were ready to purchase the vehicle but since we were there first we had the "rights" to buy first. We were given some time to deliberate our decision but were interrupted again by another manager stating the family had kids and needing to know the answer because their time was limited. This made us skeptical and led my boyfriend to the other lobby to see said family. No family with children was waiting and when the used car manager saw my boyfriend calling his bluff told him he cannot sell us the vehicle and we should never have been given the option to purchase as the car was placed on hold the night before. This is a poor business model and I will never recommend this business to any of my friends, family, or coworkers. It's a shame that people would try to take advantage of you in such a way. read more

DO NOT SERVICE YOUR VEHICLE THERE I usually don't use caps, but this is just ridiculous in this day and age. I went for a recall for my vehicle. Setting the appointment went well. I asked how long it would take so I can make plan and if they had a shuttle to go to the mall that is a mile away. They told me 2 hours for maintenance and yes there is a shuttle to the mall. Arrived on time. Got directed to a service representative. Firs thing was for him to check if they had the parts.....WHAT?!? Fortunately they did. When I told him I would be waiting, he looked at me and said 4 to 6 hours is a long wait....WHAT?!?! So, left hand doesn't know what right hand is doing and the 2 hours is for the actual work to be done, but they have a long list before it is started on mine. Doesn't make that much sense to have appointments if you work that way, but what can I do. Packed up and made another appointment. Guess what....no part once I was there, once again on time. At least a different service rep made sure to order the part under my name so it won't happen again (what the first one should have done). Another failed attempt. Against my better judgement I persevered and made a third and final attempt. I had to call them and delay it by a week. Dreading what would happen I went and finally got it worked out. In between I also learned that I could go anywhere within reasonable distance with the shuttle so went back home (would have done that with first appointment if I would have been told). They picked me back less then 4 hours later. Quick and simple exit and finally done. Because of above horrible experience I can't justify giving this more then 1 star. As a friend said, I should have sent them an invoice for time wasted due to their ineptitude. read more

Terrible customer service!!!!! It seems that this location only cares about making the sale. I have attempted to call the finance department with questions 5 times since December, leaving messages with not one call back. I guess they are out to make a buck and move on and not create relationships and repeat customers. Will NOT recommend this location to anyone. Super disappointed in the customer service. Hoping this will get the attention of management so someone has integrity to help a customer out. It's sad that you have to publicly leave a negative review to get help, but I will do what I have to do, on to the next site. read more

The Genera Manager needs to fire the Service Director and Service Manager. Been trying since March 23, 2021 to get my truck airbag repaired due to a National Traffic and Motor Safety Recall on the Takata passenger airbag (GM Recall# N212328769 NHTSA# 21V050). I called again April 12 and no return call to make an appt. Conversation with Manager Brian on April 20 and was told I would receive a call 2 weeks before part came in - got no call! Called June 11 to set appt and was asked if I wanted to be on a wait list! Really! I haven't been on some form of wait list the last 3 months? I called GM Vehicle Safety June 16 told them about my problem. They couldn't understand delay since they have the necessary parts. July 1 GM Vehicle Safety called. Said Ferman was supposed to call me to set up appt. I got no call. GM escalated my claim toGM resolution Center. 7/8/2021 GM called and said they were unable to get Ferman to respond to their calls and inquiry. July 14,2021 GM called to see if Ferman had called. I received no such call. At this point they asked if I wanted to continue to work with Ferman. ABSOLUTELY NOT! GM is going to find another dealership that will handle my request. "Customer Service" at Ferman Chevrolet is an oxymoron! My next question would be when will Ferman General Manager and Ass't General Manager fire their incompetent Service Director and Service Manager and start over. If they don't they must be totally ignorant of the customer service concept and I would seriously question their leadership and supervision of the Ferman Dealership. If you want real customer service after you buy, go ANYWHERE except Ferman Chevrolet. I would give them "zero stars" if that was an option. read more

Brandon worked very hard to find us a vehicle with the right amount of miles for for the right price. Loving my 2014 Chevy Traverse! ThaNks Brandon read more

Would like to thank Brad and his team for giving my son and his wife a great experience. And a big shout out to Brendan Rhea for being so accommodating and making sure they where very satisfied with there selection. It was very stressful living in Illinois and trying to make sure they were happy with a car purchase. Hope to be able to make a purchase there myself at some point and yes I would make the trip. read more

I want to express my appreciation to Jason Montagna who was so patient with me while I tried to decide on the right vehicle for myself. He really listened and demonstrated a real thoughtfulness in producing different options based on my preferences and what I wanted to spend. If you are interested in a Chevrolet (the 2018 Equinox is really sweet!) Go see Jason Montagna in Sales at Ferman Chevrolet in Brandon. He is sincere and genuine about you being happy with your purchase and not just about making a sale. Also want to give a shout out to Jeff Emmitt in Sales who was very helpful and nice to deal with and Wayne, the Finance Manager who worked very hard to get me to the numbers I was looking for in the vehicle I was interested in. read more

Made the appointment online last week, which was very easy to do, checked my desired services "27-point check, wheel alignment" (my car keeps stalling). Things were looking good so far. Showed up at the dealership and was greeted by a friendly staff, I dropped off my vehicle at about 8:30am. My service rep told me that if I don't hear anything from him by 2pm, to call him. He got my name/number on the service report and I went home to wait. Okay, so it's 2:30pm, this is when things go downhill. I called, probably about 15 times between 2:30pm and 3:45pm. That's when I started getting a little frustrated. I called the main desk and I asked for the service rep, he answered. I told him I've been trying to reach him for the past hour and a half and no answer from his cell, or office. He told me he thought it was a salesman calling him the entire time, because he had inquired about solar panels a week ago, and since my area code was from California, he thought it must have been them. Really?? Okay. So when he answered, he had no idea who I was, or how my vehicle was doing. He said "uhh, uhh...I'll call you right back" I waited 50 minutes before I got a call from him. Apparently, "nothing is wrong with the vehicle" that we can pick it up tomorrow you I'd like. I told him no, I'll get it today, Went and picked up the vehicle, they could not figure out what is wrong with it, which means "everything is good" to them. Also, they did not do the alignment I asked for on the appointment, so I'm sure that this entire time the vehicle was not looked at until I called, so it took them the last 50 minutes to go through the vehicle I had dropped off 6 hours ago, with an appointment. When I received my vehicle, floor mats were dirty and the cover for the fuse box was open and on the passenger seat. Looked like a pretty rushed job to me. Needless to say, I will not be coming back here, and I don't recommend you do either. read more

Awful service. Arrived at 10am on 11/23/16 for a scheduled oil change and tire rotation, covered under CPO plan. Also needed a valve stem checked and replaced if needed. I reminded the Service Advisor, Howard, that I wanted to be informed of any out of pocket costs before any work was done. Car was not taken into a bay until 11:10am. Howard seemed disinterested and offered no apologies for how far behind they were running when I went to see him for an update shortly after 11. I had to track him down. A few minutes before noon, I see Howard leave his station and assumed he was going to lunch. Guessed right. Did he approach me with an update on if the valve stem was faulty and for me to authorize the work before he left, no. At this point, I went and talked with the Service Tech directly. He advised he already replaced the valve stem and that it would cost about $3, no charge for the labor. Howard gets back about 20 minutes later. I go into his station as he is in the midst of eating a cheeseburger. It was news to him that the valve stem had been replaced. At this point, I make my frustrations clear. An oil change, tire rotation and valve stem replacement should not take 2 hours complete. A Service Advisor should always be proactive with providing customers with updates if they are running behind. Work should never start until the customer has provided authorization for the cost. Howard assumed I would have no problem paying $18 for the valve stem replacement. He assumed wrong and had to waive the charge for his negligence in not disclosing the status of the valve stem and what the cost for a replacement would be. What a poor reflection on Ferman. I purchased the car directly from Ferman of Brandon in April 2016 and will never give them my business again. To top it off, the car is now leaking oil on my garage floor. Saw it three days after the oil change. Never any leaks before. Will be taking it to my local Chevy dealer to diagnose and correct Ferman's mistake this week. What a mess. read more

I was not impressed at all. I set up an appointment for a recall a month in advance. When I went in no paperwork was prepared or at least it wasn't relayed to me. The service manager only met with me briefly at the beginning and I never saw him again. Now the lounge was a nice area with TVs, coffee, water, play area, restrooms and work areas. My wait was about what they promised however my service manager didn't meet me afterwards someone else did who didn't explain the 21 point check with me. I had to ask and then he said that everything was fine. My car almost has 100,000 miles on it and I'm sure something needs to be serviced. Highly disappointed in the communication that was given to me. read more

Service was trash! Brian was terrible, he skipped me to assist his friend after I waited 20 minutes for him to finish running his mouth. I waited for 2 hrs to not even get all of the jobs I needed completed on my car. It was a waste of time and money. I will NEVER go back there! read more

I would give this service department a zero if I could. We have been here three times for service and had bad experiences two of those. The dealership is eager to sell you a vehicle, but the service department is awful. Two and a half hours for an oil change once, and over three hours the next. They have no respect for their clients' time. Their "service consultants" are a joke and do nothing to help you. Very disappointed and would NEVER recommend this service department! read more

Saw a Honda 2009 online for 12,200. Drove from Orlando to see the car and was met by the ultimate used car salesman stereotype. After showing us the car, he pulled out his used car sheet and told us the car was really marked at 13,500+ but "they will honor the price." He did the used car man dance with us until we just walked out...we were a pretty easy customer with no trade, pre-approved with great credit. We will never go back or recommend them to anyone read more

Worst possible experience coupled with a good followup, Came in for my very first oil change on new 2015 Tahoe. Appointment time with 1 hour promise broken, 1,5 hrs later vehicle was still not in garage and then a rental car was extended but then aft waiting 20 more min. Left in frustration with my vehicle and no oil change. Called service manager Steve Doran. He called me back within 30 minutes and apologized, he asked for a 2nd chance and offered a free tank of gas. I'm going back in saturday for another round. Simply better to drop off for service of any kind and get a ride if possible. They usually only offer a free rental if repairs over $300. Just be smart with this exceptionally busy dealership service dept. read more

I called the sales person who sold me the car. I had and still do have a question regarding the terms of the lease. I asked if we bought the car at the end of the lease and we had exceeded the mileage on the lease contract would we still have to pay the $0.25 per mile fee. He said no. I asked him to please send me that in writing. He said he would. After a few days I had heard back form him. I asked him again. He now said that it would be in the contract from GM Leasing. I have the GM Leasing contract it does not address my question. Please ask someone to resolve this issue. read more

Don't get service here! The staff is rude, condescending and lazy. I had to call multiple times and sit through three service appointments to get ONE part replaced. On another occasion, my wife was sent on her way (with our toddler) when the staff KNEW the brake fluid was dangerously low and didn't even offer to fill it. Customer service was completely unhelpful. Seriously, make the drive somewhere else. read more

What an awesome experience! We ended up buying a 2019 Chevy traverse and we couldn't be happier! When I walked in I was ready for a fight and their attitude towards their customers was unlike any other dealership I've ever been in in my life! Joe, The floor manager, was very understanding to our needs and what we were looking for. Our sales person Fred, 727-ask-Fred, was amazing as wel, he helped with everything making the process go by smoothly. Laura and Kayla, the sales managers were very fun to work with. It was truly almost a zero pressure car sale. If you go to purchase your next new Chevy or preowned vehicle, go to Ferman Chevrolet! 5 Stars all the way. read more

Outstanding buying experience. We just purchased a new Corvette from Ferman Chevrolet and it was a truly exceptional experience. Tommy Farrugio handled the transaction flawlessly. A year ago we bought a Colorado pickup truck from Ferman and it too was an exceptional experience. We've now purchased four new vehicles from Ferman since 2006. In each case we've been very well satisfied. The Colorado we purchased last year has performed wonderfully. With the Corvette, Mr. Farruggio carefully explained the electronic features of the vehicle. The car is truly a technological marvel and is a super car in every sense of the word. The Chevrolet Corvette matches or exceeds the performance of European or Asian cars costing thousands of dollars more. Spectacular car and great service - that's a combination that is hard to beat. read more

DO NOT bring your vehicle for service here. They charged me $125 to inspect it, no repair at all. Fking ripoff. Fraud. And the "service advisor" MOST CERTAINLY did not inform me about this charge beforehand. Hence, my surprise, and my complete dissatisfaction with this abysmal dealership. Why do you think I was so taken aback with this fee? Because I was not informed about it beforehand. RIP OFF. They are basically charging you $125 if you don't agree to their estimate. read more

I had the worse experience at Ferman Chevrolet service department in Brandon. I took my vehicle, a 2013 Suburban, to reset a warning light. Bottom line up front, I end up leaving the service department 24 hours later with the same mechanical problem. read more

Okay I was here 2 months ago to get a tire payched and that went okay. Now I'm here today for an oil change and tire rotation. They were actually pretty quick only waited an hour and just went to pay for it. The price didn't seem right it was too low, of course they didn't do the damn tire rotation. So now I have to wait again. This place is one disappointment after another, I'd be better off going to a non-fermen dealership. Whatever you do don't get Howard to do your paperwork. read more

From the moment I came in contact with Mr. Geiger I knew I could trust him. After spending multiple days thoroughly going over all my options and answering in detail, all my questions about multiple vehicles I set my mind and money on one. I am now a proud owner of a '14 Malibu and an extremely satisfied customer. The professionalism of all the staff involved along with the cleanliness of establishment has made this transaction a great experience. I will be a returning customer for my next vehicle. Thank you Dave Geiger! read more

Purchased a new Chevy truck at another dealership and it came with two years of oil change. I go to Ferman because it's closer to home. The last time I came for a SCHEDULED oil change I showed up 15 minutes prior to my appointment and then waited 3 and 1/2 hours for an oil change. I figure everyone has bad days so I am back today. I have been here for 45 minutes and my truck is still sitting in the service drive and the lady next to me complaining to her husband on the phone about being here for almost 3 hours for a simple oil change. I have always heard rumors of horrible customer service and shady sales tactics and would never yelp based on second hand information. I'm not sure about the sales tactics but I can tell you the service department is the worst I've ever seen. I would recommend you go elsewhere. Unless of course you have 4 hours to spare to get a twenty minute oil change. read more

This place has no regard for a person let alone a customer. I bought a used 2018 Silverado from the dealership. The truck had a dent on the truck bed door which they said would be fixed and I would be given a loaner while being fixed. I went to the dealership to arrange for the door to be fixed but now they said that they would not be able to provide a loaner for me to used while the being fixed. Due to my work schedule I informed them I would need to come back after I made arrangements for transportation. I then went back to get it fixed and was told I was now out of the 30 days to get the dent removed (a dent that was on the truck originally when bought). So then not only did that not happen, the truck also began having mechanical issues (shaking constantly). I went to another dealership to see what my options were and this is where I found out the worst news which was I was completely ripped off by the dealership. Granted I should have done more research on my part but the truck that I was responsible for paying on was not even remotely worth what the dealership told me the value was and the interest rate was far higher than other dealerships had offered. Please look around to other dealership and do more research than what I did because this place will rip you off if given the chance and not be one bit understanding or sympathetic. We all work extremely hard for our money so don't waste it at a place like this. read more

Tommy Farruggio!! Thank you so much for helping me out while I'm shopping for a new truck! I was so excited to hear you were back at Ferman. I will tell all my friends to come see you. Thank you for your excellent service and professionalism time after time. I love the New Vet but I have a Silverado budget lol Seriously I love all the new features on the truck. Thank you again and see you soon! read more

Probably one of the worse chevys I've ever been too. The staff is completely rude and unorganized. I went to this place 4 times since I've moved to Tampa and every single time I went I've had a bad experience. 3 of the times they couldn't find my appointment that I scheduled and made me wait over 4 hours for an oil change. The last time I went after the oil change they parked my car in the pouring rain. Not one time was I happy here so yes I drive an hour and 30 mins to Orlando to get my oil changed by the Chevy I bought my vehicle at and let me just say the drive is worth how well I'm treated at the Chevy in Orlando. I wouldn't recommend anyone who didn't buy a vehicle here to even waste your time. read more

So far so good! Drove here from Orlando & purchased our car yesterday, Marckell was awesome & our transaction was quick and smooth.

POOR SERVICE!!!!!! Horrible customer service. I called simply for a price quote on an OIL CHANGE. I was transferred to three different people, and ultimately was sent to a voicemail. I called 2 more times and no one picked up. The last phone call I made, a lady answered. I told her I was sent to a voicemail but I just needed a simple oil change quote. She immediately seemed inconvenienced and annoyed that I was asking for a quote. She said she didn't even have a price list and didn't know what to tell me. She said for me to just leave a voicemail and wait for a call back. She was so rude, I can't believe it! This place has horrible customer service, if they can't even answer phone calls in a good manner how are they in person? Immediately after, I called a different dealership in Tampa and was answered promptly with a friendly voice. I will deliberately go out of my way just to avoid them. read more

Recently went to Ferman Chevy to look at trucks, sales person was super aggressive and pushy it was a very unpleasant visit,as we were talking he proceeded to talk down to me like I didn't know what I was talking about. He said he was the manager for the new car part and only he could cut me the best deal. After today and because of the salesmen I will not be back nor recommend anyone going there thanks to your salesman Brezhnev Thorpe.. worst service here my wife begged me to keep the oil changes thru the dealership so we did call to set up an appointment to get a recall done and an oil change. 1 they didn't know of any recalls and 2 they said I had a free oil change left. Go in to get it all done ended up having to pay for it. The employees here don't know their head from their ass holes! All employees should be retrained because obviously have no clue what they are doing. read more

The service provider was great! He answered all my question and was able to address my concerns. Ferman's provided consistent great service!

I was in the market for a new Chevy. I contacted several local dealerships through tru-car and Ferman provided me a quote of 18K for the car, 4K off of the list price. I went to the dealership where they said best they could do was 22K then 21K. My phone was dead so I could not show them the email. After calling back to the internet sales department and verifying that they did in fact intend to offer me the car for 18K I made another appointment, now extremely weary of their statements. I arrived for another appointment where I made it very clear from the onset that I would not be purchasing the car that day, and perhaps not in the near future either. I made this proviso clear at every step to every person I spoke to. Now that the price was settled we began to discuss the financing. I wanted to know the exact financing package and payment that I had qualified for, what my options were, and if my rate could be negotiated. At this step I met with the finance manager who was going to run the numbers down with me. Here is where it gets really crazy, an associate (who was very nice, Nate Auvil, if you do utilize their services I would go to this young man) told me he had to get my new car detailed. I was slightly taken aback and said no I will not be signing anything today. At this point they realized I had not been lying all day and sat me down with the manager who is not on the website and is their "closer". Lo and behold! the same man that gave me a quote five thousand dollars over what I was offered over email! He told me that he had burned up a favor to get that price and that GM only gives so many of those and I had put him in a bad position. These were typical high pressure sales guilt trips more associated with time share purchases than new cars I thought. I was informed that GM only extends a certain amount of discount codes, and if I was not to use mine it would have to be used by someone else. I advised that I had made clear that I had no intention of moving forward with the purchase in any time frame that was convenient for anyone but me, and certainly not that day. The relentless attempts to pressure and guilt me into signing continued for another several minutes. Miraculously I was able to finally get them to understand that I just wanted to know exactly what the monthly payments would be. At this time the "closer" told me that he had 3 or 4 coupon codes left to use and to comeback before the end of the month if I changed my mind! So apparently not the end of the world. I have also tried to utilize their parts counter on other occasions for my other vehicle and found their staff completely disinterested in helping me find or purchase anything. I was even told that if I wanted schematics of my truck I should go to the library, they would not print one for me. I now order directly from GM parts online. I am currently in talks with a dealer in Jacksonville. So basically I would rather pay an extra thousand dollars on the car, and fly to Jacksonville to drive it home, then deal with Ferman Chevrolet any further. If you are to use this dealer I would do extensive internet research first and approach them through Trucar to or similar service and make it clear you are shopping through several dealerships, but in reality I do not think they are a dealer worth dealing with. read more

Went in looking at at a vehicle a few years older he got me in a slightly used current year vehicle at a better price if you need a vehicle at a great price use maz at Ferman Chevy hands down. He has my business from this date forward for all my car buying needs read more