Hubby and I eat here a lot. I always get the Turkey, bacon ranch sandwich. Hubby gets the hook and ladder sandwich. The sandwiches are so good you can't eat them fast enough. The service is great also. The atmosphere is great also, they have big windows you can look out and see what is going on. read more

So since this is a franchise and all the food is the same, the real differentiator(s) is going to be the service provided among other things. When I walked up to the counter to order, the employee was literally eating a bag of chips as she's trying to take my order.. Each "question" she asked was in the form of one word, i.e "pickle?", "drink", etc.. I'm sure it's hard to talk when your mouth is full of chips.. Terribly sorry to interrupt your meal read more

I always love firehouse. Consistently great. My daughter went with me and said - idk what the hype is over subway this place is sooo much better read more

The place looked dirty.We left there feeling like we needed to immediately take a shower. The chairs were all rusted and filled with crumbs and the food was so soggy and did not taste good. I didn't realize they don't cut their deli meat there they use pre sliced deli meat which why would I chose to eat there instead of fresh deli meat. read more

Came in and ordered a to-go order of 3 sandwiches. Ended up waiting 25 minutes before we said something about our order being forgotten since there was about 10 people that came in after us and left before us. We told a worker that we have been waiting and they still took another 15 minutes to make the sandwich. We were not the only people who had poor service, there were multiple other people who got skipped over. They need a better system or organization of orders. read more

I got my sub delivered so can't speak in behalf of how the experience going into this sub shop but the sub I got was delicious. I got the hook & ladder and it was a good tasting sub. They added a bunch of meat which I didn't expect but it wasn't too much so wasn't falling apart or falling out of the edges. Maybe I'll go in one day to feel the vibe in person. read more

Nobody cares. We got the wrong sandwiches. There were apparently two David's in the dining area. My girlfriends small steak and cheese was ridiculous. I love that they give money to the right causes, but I will not contribute or buy any more buckets. I can't go back when the food quality and prize have such a disparity. read more

Walked into this location being two of three customers in the building without being greeted or acknowledged. JD (only known by our receipt due to lack of name tag or introduction) without looking up from the computer mumbled, "What do you want?" and "What else?" then walked away without cups and before pointing to the cups sitting in the back of the room by the drink machine. The service wasn't just disappointing for us but for the rest of the people who entered after us. Two of the employees had AirPods in their ears, several of them cussing loudly and everyone ignoring the customers standing in front of them. We specifically had to ask for pickles and then run we're still left out of the order. We were told they did not have a manager in house and that if we had complaints to fill out the receipt survey. Very rude staff that didn't seem to care about doing the smallest aspects of their job. read more

There's really not much to say about Firehouse. If you've been to one you've pretty much got it down how it's going to look and taste. I went to this place for lunch and it was a solid good sandwich that was made quick. The service is on par and normal for a sub shop, but nothing over the top memorable. I tried one of the new sandwiches and it was ok, I had wished I went with my normal chicken bacon ranch but it sufficed. read more

Firehouse Subs - Sandwiches Near Me - Nashville, Tennessee

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Rude customer service. Sandwich is definitely overpriced mush. I could have gone for a PB&J.

Two of the rudest fast food workers I've experienced. Pay them more to care or hire better people. To top it off the order was also wrong, but didn't have time to stay and correct it. read more

Pleasantly surprised at how great the beef and cheddar sandwich is. The serving was was a fair value for the money, everything was fresh and the service was personable, efficient and sincere. The store was still carry out only but was very clean and well kept. Kudos to a great location. read more

Ordered hot subs to go. It was put in the container rather than just wrapped up. So, it was in good shape and kept somehow warm even after we come back home. Meat was very juicy and tasty. Medium sandwich alone was enough for my meal without any chips or addition. read more

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Sandwiches are made to order, still seems a little pricey for a submarine sandwich. The Subs are pretty good and their Hot Sauce Selection is Great. read more

Firehouse Subs - Firehouse - Sandwiches Near Me - Nashville, Tennessee

Website and door stated that the location closed at 9pm. I tried to go at 8:45pm. The open sign in the window was on but the doors had all been locked and employees were sitting around ignoring me when I tried the doors. I understand I came close to closing time, but it's unacceptable to lock up 15+ minutes early and ignore customers. read more

30+ min wait for a sandwich with 5 people behind the counter.. several asked for refunds

Came here with one customer in the whole place. Ordered two subs. A few people started to come in to also eat. 20 minutes later, after watching 3 groups of people who came in after me get their food and leave, I asked how much longer for my subs. All three of the employees looked at me so confused. They had completely forgotten about my order. 10 minutes later I was told they ran out of ingredients for my sub and it would be a longer wait. Won't be coming back if I'm going to be forgotten about. More than a half hour wait for two sandwiches??? No thank you. read more

Did an online order, was given the time it would be ready. Upon arrival there where 4 employees and 3 customers, but you could see a long line of orders on the board. My order was not ready, but I know it gets busy. After 25 minutes of waiting and other customers coming in and being taken care of o asked about my order. I was still in the cue to be made????? Sorry, no. I did a refund and walked out. Only one e person was really working hard, the others didnt care. read more

While waiting in line the person making sandwiches walked over to the cashier to tell him something and started putting his gloved hands all over his back and rubbing his shoulders. This person then proceeded to return to handling all the ingredients and making sandwiches with the same gloves on his hands. Very gross, not hygienic, and certainly not up to health code standards. The cups stacked on tables out in public to get knocked onto the floor and put back on the table....again not sanitary. We left and we will not return to this location. read more

Great customer service , food was great me and my son came we was welcome with smiles and we probably waited 7 minutes for our food everything was hot and delicious . the young man with the glass and red jacket I believe he said his name was isiah im not sure , he was dealing with a older woman she was being rude he handled it well I truly respect how he handled "yessir no sir " well mannered young man the store was very clean you have your self a great employee he was literally the only one working behind the food he took orders and made the food i just wanted whoever read this to thank him I have a onion allergy he made sure no onions was on the sandwich . New knife, new board , and he changed his gloves when we got our food two employees did came back smelling like weed that's my only problem and one day we came in during the week there was a young man with a lot of hair his behind was out he was sagging very disgusting and he also smelled like weed . Can we give mr isiah a good thank you for his service read more

i ordered a Smokehouse Beef & Brisket sub for my wife and i ordered an Italian for myself. we got our food quickly, and my wife loved her sub, as she usually does. mine was ok, and i ended up saving half for later. well, i came home from work and was planning on having the rest of my sub and was only two bites deep only to find a massive hair in it! at first i thought it was a stringy piece of cheese, so i pulled on it only to see inches and inches of long blonde hair!!! i know that in the food industry things like this happen, but if your hair is this damn long, you ought to know better. prepare thyself to handle one's food, damn it! ridiculous. and gross. this has ruined Firehouse for me, because their subs are nothing compared to Publix (where they actually use hair nets) so i hope you found this review to be helpful (or at least funny) but i strongly urge you to choose somewhere else! read more

We come here every Wednesday with our two girls. The staff here are so kind and seem happy to see us. The service is always great, professional, and fast. My girls love coming to this firehouse! read more

I guess if you like steamed sandwiches, this is the place to go. But for those of us who the combination of 'wet' and 'bread' is less than appealing, I would say this is worth a skip. Subs don't have a lot of meat, there are no fries or other things that would separate them from Jersey Mike's. The place is clean, I'll give them that! read more

My mom and I grabbed a quick lunch here on her first day in town for a visit. It was not a great first impression of Nashville for her. I'd never tried it before, but we were hungry on the way home from the airport and thought, how do you mess up a sandwich? Well, let me tell you how... The flavor itself was alright, but in my mom's words, it was like "eating a sandwich that had already been chewed." the bread was completely soggy on both of our sandwiches... we ended up eating the meat and veggies with a fork and even that was difficult. I like the idea of the place and they have cute gimmicks to go along with the firehouse theme (ie fire hydrant shaped sauce bottles), but let's be honest, I don't care how good your cause is, your food needs to be edible. The service was also slow - we were the only two in the place and it took 20 mins to make 2 sandwiches. It was also on the pricey side for a sub. read more

If you like hot sauces and themed restaurants and subs this is your place. Are you reading this Tommy Gavin? I checked this place out for lunch. About 15 types of subs to chose from. The subs are steamed. Hmm, never had that before.. The smallest size you can order is a medium cause well all firefighters know smalls are for wimps. As you're waiting for your sub to steam, you can choose your 'hot' sauce to put on your sub. There are about 100+ jars of hot sauce to chose from with numbers to indicate the hotness (#10 being holy hotness). That is the niche of this place. The Hot sauces. They bring your sub out to you and as i finished I said to myself, 'ah it was okay, i probably will never come back. I've checked it off the list" ... The place was clean, service was nice but i won't be telling you omg that place is on fire its so awesome. it's just another sub shop with some hot sauce and super large sizes and that 'disney theme' feel. read more

Totally Disappointed, Walked in at 2:35Pm there was no customers noticed the store was beyond trashed, literally cups, containers and trash everywhere. The trash cans were way overfilled and all 4 Employees were on break the gentleman that got up to take my order was rude and his uniform was disgusting he called Over a female who stopped eating and immediately started making my food she didn't wash her hands. I looked for a clean table and there wasn't a single one. The food was great but the appearance of the environment I was in made me lose my appetite. I've never seen a store this disgusting . With Covid being prevalent I decided to just throw it away but Since the trash was too full I just left it on the table next to the rest of the trash !!! read more

I love this location of Firehouse subs! The employees are so nice, and the store is always very clean. I eat here a few times a month. The food is consistently great! read more

Food is good but 30+ min wait with 6 people working and not a terribly busy crowd. Also, inside of the restaurant was smoky but it didn't smell as if something was burning. Possibly bad v vent system? read more

For years, I've heard friends from Knoxville and Jacksonville, FL talk about Firehouse Subs and I was excited to finally get a location in Nashville to try it for myself. The stories I heard were definitely true - these sandwiches are fantastic! If you like hot, meaty, cheesy sandwich goodness, this is the place for your fix. I'm really racking my brain here trying to come up with a negative, but nothing comes to mind. The bread is delicious and the meats... oh man, the meats. I've tried just about every one on the menu now and the story is the same across the board - they are all delicious and absolutely dripping with flavor - literally, dripping, I tell you. I guess that comes from the steaming process (And yes, I do realize how all this talk about dripping meats is probably opening up some gross sexual images in some people's minds). Though despite the juiciness, I've never had an experience with soggy bread like one other reviewer said... maybe because the sandwich is so delicious that I inhale it within minutes. Penn Station, Jersey Mikes, Subway and any other sandwich competitor be darned - Firehouse, in my opinion, far outweighs the competition. OH and I should mention that I love the staff at this location - they are super friendly and attentive. read more

I had my first experience at this establishment today and I will not be going back. It took about 15 minutes to get my sandwiches and they were cold when I got them. The staff was extremely rude and did not care one bit about customer satisfaction. They also failed to let us know that they had no lettuce until we had completely finished our order (we got there as soon as they opened). Let's just say it's a good thing they're not working for tips. read more

I was first introduced to Firehouse by a co-worker 2 1/2 years ago & have been in love with their subs since. This restaurant is clean, has fast service, and friendly staff who greets you with "Welcome to Firehouse" as soon as you walk in the door. My six inch Hook & Ladder without mayo sub was hot & juicy that I didn't even need a drink. read more

Hello there yelp!ers. So I recently went to this location for the first time as it is on the route I take to get to work via MTA bus. I was deciding on the surrounding restaurants and I felt burned out from them. I noticed this nifty looking sub shop and decided "Why not? Been a while since I had SubWay." But this place is so much better then SubWay by far. It's cleaner, the food is fresher, it's hot and they've got a good selection of product. One of the best things about this place is the Coca-Cola Freestyle drink machine, while it's a little bulky and not as streamlined as I'd like, it was still awesome. Over 120+ drink selections and a wide variety of flavorings you can add makes this machine worth checking out. Now, as to the reasoning behind the 4 stars? Well, one of the associates there seemed like he could care less about the guest aside from just taking their order and moving on. He had no personal touch, it was almost as if he were robotic and programmed to just take orders. It's associates like that that really annoy me. Obviously if you want people to return they'd do it not only for the food but for the workers, too. It makes the experience that much better. Now the manager there (noticeable by the collared shirts they wear) was very nice, talkative just right, and attentive to my needs. The second time I went there (because it was such a great atmosphere) he remembered who I was, which always means a lot to me as a consumer. But most certainly someplace to check out if you ever want great, hot food, several drink choices, and a cozy, hip atmosphere. Think twice about going to SubWay over Firehouse or you may regret the hesitation! Happy yelp!ing! read more

I'm eating my first firehouse sub, NY steamer, steamed corned beef & pastrami, melted cheese, on rye... Freaking awesome!!! read more

Firehouse Subs - NY steamer: corned beef pastrami and cheese on rye - Sandwiches Near Me - Nashville, Tennessee

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The worst experience I have ever had in my life!!! I think the guy was racist he didn't even look me in the eye or anything!!! I handed him my cash he then proceed to hand the cash back but he placed it on the table!! He looked at me like I was dirty he was on the phone the entire time!!! Never go there beware!!!! He wears glasses short dark hair in Nashville on Charlotte pike!!! read more

I'm certainly a fan of Firehouse Subs. While its probably not as good as Jimmy Johns in my opinion, it certainly eclipses the likes of Subway. I'm thrilled to see one opening in my neck of the goods. I have to agree with others that the bread does tend to be on the soggy side, which I have no doubt is because of the way they prepare the sub. If you are in the mood for a sub, they will definitely sub for Subway in a big way. read more

Wasn't great. Not even that good. The place is very nice and clean inside. The staff are not very welcoming. The soda machine was my favorite part. I asked for their most famous sub Hook N Ladder. Was not at all impressed. The pickle had a strange flavor so I didn't eat it all. All in all it just didn't do it for me dawg as Randy Jackson would say. read more

Everyone's reviews pretty much tell you about the menu, so I'm just going to say that the food was good. We had the beef brisket and steak & cheese subs. The restaurant was clean and the service was also good. They were pretty quick (it was not busy) and brought it out to us. If I'm in the mood for a sub and I had one of these nearby, I would stop in again. read more

This was our first experience eating here and it was wonderful! We enjoyed it more than Subway which unfortunately is all we have near us in California. We will definitely look for Firehouse subs when we travel out of town. Can't wait to eat at Firehouse again. read more

The brisket sub is the BEST! It was my first time to have it, and it was recommended by one of the employees. I got a large, and I was able to save half for lunch the next day. Grab some extra BBQ sauce, because it'll make the sandwich even yummier! I always have a great experience at Firehouse Subs, plus the atmosphere and supporting the firefighters go a long way! read more

Firehouse Subs is a themed restaurant that serves submarine sandwiches. Frankly, the restaurant is not much different from any other sandwich place such as Which Wich or Jimmy John's with one exception; it has a pretty nice hot sauce bar, where various local hot sauces are provided and ranked by order of spiciness. I have enjoyed trying out various hot sauces here before purchasing them at a hot sauce shop. The sandwiches are fairly large, and a meal with chips and drinks comes out to about $8-12. All in all a reasonable place, but nothing out of the ordinary. read more