First time. Liked it! On par with Jersey Mikes. Goooood bread. Cool location and restaurant. Friendly workers. Mac n cheese very cheesy. Added jalapeño and onions. A+ read more

We got the small Italian add cheddar cheese and the large New York steamer both sandwiches were GONE !!! I didn't realize how small the small sandwich would actually be but after eating it, it was surprisingly perfect size!! my man said he didn't realize how large the New York sandwich was going to be, but somehow he ate it all the inside of this place is super super cool!! I love how much representation they have in here for the firefighters and for the first responders definitely check it out. The service is amazing. Staff is friendly and the place is very clean. read more

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We had great service for a large catered order of sandwiches. Eppie, the manager, was professional, friendly and accommodating. We requested all the sandwiches to be prepared a certain way, and he made sure his team was aware of our request. All of our sandwiches were made the way we wanted. We had plenty of condiments to go with our sandwiches too. The day before our order, they called us to confirm our order and let us know they would have our order ready. As promised, when we arrived, all of our boxed sandwiches were ready for us. The boxes were all labeled so we wouldn't have to unbox and open the sandwiches to figure what they were. All of the boxed sandwiches were bagged in categories too. For example, Hook & Ladder were all in the same bag, Roast beef were in a different bag. The sandwiches were good and none of us were disappointed. The restaurant is good for about 20-25 people. We didn't eat there but definitely not a bad place to enjoy your lunch outside of the office. It is clean too. Best part? Eppie called us the next day to follow up on our order and wanted to check in and see how everything went. He wanted to make sure there were no issues and that we enjoyed our lunch. Thank you Eppie and your team for catering our lunch order. Everyone loved their lunch! We will be ordering again in March! read more

The sandwiches are so expensive & so small & not very good. Services was kinda rude. Wouldn't ever go there again!

Came last week for Lunch. Ordered a Turkey and Ham Blt/ half a sandwich. For $7.00. It was Not as good as the Meatball Sub. Barely half a slice of Turkey deli meat and same with the ham. One slice bacon. Lettuce only. Asked for toasted bread, but it was pale and barely warm. So I did ask for extra meat. Which they added to the sandwich. ***I prefer the Meatball sandwich overall. ***Also around 11;30 they are very busy with to go orders! So there may be a wait for your sandwiches. read more

Grand opening wahoo! We've been wait and let me tell you it's worth the wait. We went to Firehouse all the time while living in Texas and it's so nice to have one here. The sandwiches are great and the ingredients are fresh and tasty. The sandwiches can be prepared warmed and lightly toasted or cold. You can choose from specialty sandwich or choose the build your own option, which is what I did. They have a touch screen soda fountain with an option for everyone. There is limited seating inside and a few tables outside. The owner was there greeting people as they walked in along with the employee who is taking orders. They play music lightly in the background and you don't have to wait too long for your order. Kids meals come with a cute fireman hat and the kids I've seen come in have really been enjoying that. These subs are better than any chain restaurants sub sandwich we have here in town. Yum. We are for sure going to be regulars here. Wonderful grand opening Firehouse, we will for sure be back. read more

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extremely overpriced, staff seemed frustrated with people trying to figure out the menu. Seems very cut and dry you order a sub, modifications seem to be shunned hummed and hawed. first visit will be the last visit. read more

The restaurant was clean, the food was delicious. But the cashier was rude, she handed all the customers there take out and us they just called us through the window. Kinda racism we were the only Mexicans in there. Everyone else was white, including the workers. read more

This is an update to a very frustrated review that I wrote in the early months of this establishment's opening. In the months since, the issues I experienced have been entirely rectified. The place has become excellent in quality, consistency, and order accuracy. It meets the standard I experienced at other Firehouse locations, and has become the place I hoped it would when it came to town. Easy recommendation. read more

I am a big fan of this location and the wide range of sandwiches available for customers. With so many options, it's hard to choose, but the engineer and hook & ladder are both good options. The meal option is a good upgrade with chips and a drink. The staff there is friendly and service is fairly quick. The place is for the most part clean and there are a couple of tables for outside dining. This is a great spot for lunch or an early dinner. read more

Recently had the opportunity to try Firehouse Subs (at the Santa Maria location) for the first time. Curb appeal for the establishment is good. First impressions as we walked in were pleasing. The place is spartan, but modishly furnished and the walls fashionably decorated with signage. We were greeted as we walked in and subsequently helped at the ordering counter by Mikayle. I have a loyalty account w/Firehouse, but after ordering and paying for the order found that our purchase points were not applied due to the fact that Mikayle failed to inquire/acquire our information and enter it with our purchase. As with Yelper's who have previously reviewed, we also had a BOGO coupon which we used to introduce us to Firehouse Subs at this franchise location. Mikayle did her best, bless her soul, to rectify the situation, refunding the order and more (don't know how that worked out for the business) but then ended up giving us the wrong receipt...which I had to use to give a survey on our experience. The whole experience at the register was not "seamless" and cause us quite a bit of confusion and frustration. I reported this on the survey and received a response from the Franchisee (Derrick), who used my verbiage written in the survey to mock me...writing (about my survey response) "quite frankly it left us confused and frustrated". In an email I explained to Derrick/Franchisee, my professional experience and the fact that loyalty/reward programs are a common practice among businesses looking to retain/promote Clientele. In my professional career capacity...my first reaction to being informed of an experience such as this, would have been more...contrite, perhaps inviting the patron back for a "do-over" of a first experience, but this Franchisee chose instead to mock me with my own words. Just sayin! Okay...as for the product/Sandwiches...we ordered a Smokehouse Brisket on Garlic Bread (5/5 - beware: we were not informed that the Garlic Bread carries an extra charge) and New York Steamer on Garlic Bread (5/5). The Sandwiches "carried" this review, because the taste of the proffered product is really quite good. As for the amount of meat given therein...another Yelper said Jersey Mike's gives them more....do they...hmmm, I'm not weighing in on that dear review reader...give them both a try and decide for yourself. So there you have it...on this occasion, Firehouse Subs in Santa Maria truly earned this "highly recommend" for the product and "go if it's calling your name" for the Franchisee's weak response to being informed about our experience 4 Star review. Post Review (10/1/23) and now this, The email Derrick/Franchisee just sent me...(since he wants to share everything!)... Hey Phillip, I think you have completely misunderstood everything I have been doing and have attempted to do. To which my reply is...Derrick, you have attempted to "do" nothing. We all know it is hard to teach an old dog new tricks, and in your case I was trying to help you personally with your customer service attitude. Contact with you has made the whole experience a dismal one. But that's totally okay Derrick. I am sitting in the smallest corner of the smallest room in my house with your email in front of me, soon...it will be behind me. Best Regards, Unfortunately Derrick...the 1 Star review rating doesn't make me feel better, it is what you deserve, you earned it. Sad. Hopefully it's a learning experience. Be well. FINAL COMMENT: Yelp review readers...Derrick/Franchisee has reached out to me (10/1/23 - evening) and has graciously resolved all issues. Therefore, on this forum, in front of you...I thank him for that. Again, if you read my original review (and care), Firehouse Subs in Santa Maria actually earned a "highly recommend" 4 Star review! This is reflected above. read more

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This place is super tasty. I ordered a small turkey bacon ranch and a chicken and dumpling soup. The food was super tasty and i was sad when it was finished. I highly recommend the soup. It tasted like pot pie filling. Jose worked at the register and was so friendly and attentive to the customers coming in. The atmosphere was decent for a sandwich shop. I'll be back. read more

Firehouse Subs - Turkey Bacon Ranch and soup! - Fast Food Near Me - Santa Maria, California

I'm as much to blame as the next person. When I am in Santa Maria, I tend to satisfy my chain restaurant craving. This time I tried the newly opened Firehouse Subs which I've read so much about through other Yelp reviews. Upon entering, I was greeted by Saige at the register. They were very patient with me being a Firehouse Subs newbie and answered the two questions I had. One question was the various sizes of the sandwich (small is 4 inches, medium is an average sized sub, and large is roughly a foot long). Upon checking out, I was asked if I was a nurse or other first responder because they offer a discount. It was kind of a giveaway since I was wearing my work scrubs. I was also asked if I'd like a pickle which I appreciated because I don't care for them and hate simply tossing it directly in the garbage when automatically included. Additionally for those with gluten intolerance or celiac, they offer a gluten free bun option. My carnivorous self was wanting a beef or corned beef sandwich. I ended up ordering the Smokehouse Beef & Cheddar Brisket. It came out fresh and hot on a super soft bun. The cheese and mayo were nice editions, however, I found the beef to be saltier than I like. The BBQ sauce was pleasantly sweet with the tiniest ever spice and managed to balance it out. While dining inside, I saw the various signs stating how many dollars have already been donated by the franchise to US Firehouses, plus replacement of outdated equipment including lifesaving equipment including AEDs, bunker beds, helmets and more. Additionally, each Firehouse Subs has a hand painted mural front and center. There are plastic helmets for kids to wear. If you would like an empty Pickle bucket it costs $3 versus throwing it away. All in all, great touches for a franchise/chain restaurant. read more

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I love Firehouse Subs!! I'm so happy Santa Maria has a location now. Super convenient spot with lots of parking. They have a great selection of subs to choose from, plus the option to make your own. The best part is the pickle on the side! I love their spicy Cajun chicken- super flavorful. I also appreciate that they have three different size options to choose from for their sandwiches. This particular location has both indoor and outdoor seating. Our food came out quick and the service was excellent. We'll be frequenting this spot! read more

Firehouse Subs - Turkey Bacon Ranch - Fast Food Near Me - Santa Maria, California

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Pretty good sandwich, got the firehouse Hook and Ladder and Italian. Got both on Wheat, both were tasty, had lots of meat. I preferred the Italian over the Hook and ladder. This was a takeout so the presentation of the sandwiches in the box was visually great. Customer service was great, they greeted and had my sandwiches ready to go. Again sandwiches are good but I still prefer Subway over Firehouse. read more

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I went on a day when by circumstance, they were understaffed. The cashier was very politely disclosing this to everyone of us in line. That was fine. It wasn't too bad of a wait. At one point he had to tell the next people in line he had to step away to go help his co-workers get sandwiches out. It wasn't too bad; maybe about 5 minutes extra. Everyone was nice about it. I ordered the cheesesteak sandwich with provolone. It was heavy on the mayonnaise. Maybe too heavy. Other wise just ok. Also out of sweet tea. On another visit, they were fully staffed and it went smooth. They had everything in stock. I ordered a meatball on wheat. It was just ok. It was basically just like subway. Bathroom was clean and well stocked. Parking outside was tough. Packed parking lot! Noting spectacular, good enough to grab a meal. read more

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This is the closest location to my house. And it's 60 miles away! It's so worth the drive. This is a brand new location. I have been to a couple of other locations. This is probably the best one that I have been to. Being a regular to Firehouse, it was quite easy to order my sandwich exactly how I wanted it. I used my rewards points that I have built up and got my wife's sandwich for free! Can't go wrong there! The staff was really friendly and helpful. The inside as clean as could be. As soon as a table cleared, it was being cleaned. The sandwiches were top notch too! Talk about delicious! I will definitely be back. read more

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I wanted to update review to a solid 4. I got the jerk turkey and the ratio was much better. Great flavor, better ratios and friendly service. These aren't cheap but I do think they're worth the price over competing stores read more

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Update: the manager reached out to make things right. I greatly appreciate that! He offered to remake my sandwich for a different day. When made correctly the sandwich was delicious. I'm only updating to 3 stars because this really should not have happened but I am very grateful the manager wanted to make things right! First this is for the SANTA MARIA, CA ENOS RANCH. It is a new store and was not given as an option. I am SEVERELY upset with my order. I ordered a large club on a sub with an extra pickle, no mayo, no onions and no cheese. Not hard. What I got was bread and deli meat. There wasn't even bacon! No lettuce no tomato no oil and and vinegar which I asked for. This is ridiculous to spend $16 on a sandwich and then have to modify it at home. If I wanted to do that I would've just made my own stupid sandwich. This is so frustrating as someone who wanted to support the new place in town and now i have vowed to never go back. It's ridiculous and unacceptable. read more

Firehouse Subs - Fast Food Near Me - Santa Maria, California

The food was as good as always, they made a mistake on my stepson's sandwich and made the offer to replace it. My stepson didn't want to wait so he took it as is. Since it was their mistake, they gave a bunch of coupons. Problem was, they all expired yesterday. read more

Dropped in to check out the sandwich spot. Very helpful cashier. Fast service and pretty good sandwich. Great alternative to other sandwich spots. Will be coming back. read more

I love Firehouse Subs and I'm so happy we have one here now! My ultimate favorite is the Italian!! The flavor is so good and you can tell the quality is top tier! I've tried a few other subs as-well and I can say those didn't disappoint either! The Cajun Chicken sub is so juicy and delish!! Service was great!! The workers were very friendly and inviting! The store was nice and clean! They even have this really cool coke machine which was so fun to experiment with! I'll definitely be back soon!!! read more

Firehouse Subs - Italian Sub - Fast Food Near Me - Santa Maria, California

Tried again to see if there were any changes but not much, really. Shared a sandwich since I knew how the last one was, ok..didn't want to waste money. Was told to come in for replacement, but they weren't sure about it, and I forgot to ask how I was supposed to get replacement. So I'm guessing I needed to notify someone. While still a decent-ish sandwich, I'd compare to Subway. A Mgr I'm guessing previously responded, and then says he's tried to reach out "a couple times" Never heard from anyone "a couple times" Jersey Mike's is still much much better, better value being its a little bigger sandwich. And again, no one but no one beats Papa... Up to a 30 min wait on a 30 minute lunch doesn't work. So I'm good, been there done that here. read more

I thought I had found my favorite sandwich spot. They were so good in the beginning. It seems $20 per hour does nothing to instill pride in working fast food. Bought 3 sandwich's, all seemed slapped together with so much of the steamed juices flowing out, the bag had to be changed prior to leaving the location. Leaking all over me or my car is not a good thing. By the time I got home (about 10 minutes) the bread on all 3 sandwich's was mush. I should not have to buy it de-constructed to build at home. I may as well just make my own sandwich. Anyway, I think I am done with this Firehouse. read more

The MEDIUM Italian Sub was barely 6 inches long and was very overpriced. If you want a tasty Italian sub, you should go elsewhere. I've never tried anything else so I can't speak to the rest of the menu. read more

so the wife and tried this place while on our way back home from a weekend stay in SLO ... to our surprise it was really good and the staff was super friendly .. I got the brisket and she got the Italian ... we both really liked our sandwiches read more

The place had just opened, they didn't get all their supplies in , so he said . It took a long time, the manager apologized and gave me chips and a drink. I went after all these months, I was The only one at the counter, the counter girl walked right past me and was trying to fix the drink machine. I waited and waited, never a I'll be right there ! any thing. I gave up and left, I just don't think they have enough help or they aren't trained. Only had the one sandwich, can't judge food. read more

Medium hero The bag was wet with water so was part of medium sandwich It wasn't as good as expected. Jersey mikes much better meats taste

I went there yesterday for the first time. Walked in and was greeted by a very nice young man. Told him it was my first time here and wanted to try their pull pork/coleslaw sandwich. He said great choice. The service was fast and I was out under 10 minutes. I have to say it was a great sandwich. The pork was so tender, coleslaw real good. At first I thought I would be disappointed when I first opened the sandwich because I'm use to bbq sauce on my pork but no their sauce was wonderful. Ate half yesterday and just finished the other half and still just as good just a little messy but finger licking good. I loved the fireman decor. Next time I order it will be from the child's menu just so I can get a fireman's hat. Lol read more

Don't like being negative but had a bad experience. Was my first time here and probably won't be back. Nice employees, fairly clean restaurant, a bit pricey. Win some lose some. read more

I got 3 sandwiches and all 3 of them were made completely wrong I am so disappointed. Not a good first impression

I came in the other day and was greeted with a warm welcome and a smile. I ordered 3 sandwiches and every sandwich was made to perfection.Everything is fresh and the portion sizes are great. This is my goto place when I want a sandwich. I highly recommend the Italian sandwich. Thank you Firehouse Subs for everything you do. read more

The sandwich was tasty and had a generous portion of turkey. The staff seemed friendly. My only complaint was my sandwich seemed to have too much mayonnaise. read more

Delicious sandwiches! The online order service is great. Customer service is good as well.

The restaurant was low in staff...with that said the service top notch, they made my order with a smile and great attitude. When you get service with a smile it's worth wait besides the sandwiches are also worth waiting for. The young man in charge ran the lack staff smoothly. read more

I got the meatball sub, and it was delicious. The red pepper flakes was a nice touch of spice.

Finally!!! We used to live in Georgia and ate at Firehouse Subs once or twice a week. I've been craving their Italian ever since! The staff was obviously well trained and the owner was a joy to talk to. The store itself is kept clean and the food options beat any sub place in town. You have to give them a try, but I'm warning you, you'll be hooked! read more

I bought the Italian and my wife had the turkey bacon ranch. Wow! What a surprise! It was wonderful! I'll be back soon. Kirk read more

I would give 5 stars but those snarky girls that are at the counter... man!!! They need to teach them to not have such a ouss and attitude!!! Love Firehouse! Live the concept and charity...! read more

I hate to say unkind words about any restaurant or business. My sandwich was like mush between 2 pieces of bread. Not only was it gross, but it looked gross too! The name like Firehouse Subs, you imagine it's gonna be so good! We spent way too much money for less than mediocre and unfortunately I will not be back. read more