So let me start off with saying I wish yelp let me give negative reviews ive always had my car serviced with firestone and no longer will unfortunately. Don't get me wrong I've had good experiences with the technicians very polite guys. BUT VERY SAD THE TECHNICIANS HAVE TO DEAL WITH SUCH POOR MANAGEMENT NOTHING BUT PROBLEMS WHEN IT COMES TO CUSTOMER CUSTOMER SERVICE! read more

This place doesn't have very good reviews and I'm not sure why. I delt directly with Juan, I got the cheapest price on full brake change for a 06 BMW and everything went smooth from the day I called to the day I came in and picked it up. read more

These idiots spent the whole time they shouldve been checking my ac system checking other crap I already knew was wrong. 4 hours for oil change 2 new tires and ac check. By the time they told me my car was done... They said they hadn't even started the alignment. read more

Bad people, bad service, bad liars. Finally took my car in for an alignment by appointment after numerous previous attempts to bring in my car. They promised I would get priority if I were to do an appointment. It has been 4 hours and my car is finally getting worked on. They keep saying it will be ready in 20 minutes, but every 20 minutes go by I get the same news that they are still working on it... read more

very slow service! They do decent work however, no matter the time you come in even if it's early in the morning or later in the day it's a 3 hour wait at all times. I see why all the bad reviews. Went in for a oil change on my day off, got there right before 10 am and I did not see anyone there on the lobby, and about 2 cars on the garage, they advised me it would be a 3 hour wait WTF! Who has 3 hours for a oil change, went down the street they had me out in 35 minutes. Obviously Firestone does not care about there YELP reviews, cause they don't change there service or care to do so. read more

Been here two times for oil changes and both times had a problem. First time dropped off truck in am for oil change and tire rotation. Came later to pick up in pm and tires weren't rotated and I was charged. Had to wait 30 minutes for them to finish. What was the point of dropping my car off. I gave them a second chance. Another oil change on a different vehicle which I dropped off again. When I came to pick up there was more oil on my leather seats and carpet than in the engine. The customer service lady viewed this as it was my fault? Like I brought it there that way. Also, they were unable to reset my change oil light. I had to go online to reset it myself and pay additional money to have my car interior detailed. Thanks but no thanks. I will go elsewhere. It is a shame because its location is so convienient to my work. read more

Marcio is trustworthy and very informative. Came in on Black Friday to take advantage of the Black Friday oil change but Marcio informed me that the entire day is booked but he would schedule me for another day and still honor the promotion! Returned during the weekday and he kept his word. Marcio Informed me that my car actually uses synthetic oil and not the regular oil included in the promotion as well as the free wiper blades were not in stock since my car was too new so he gave me a discount with the synthetic oil. Marcio did not made me feel helpless or try to sell me things I did not need. That kind of honesty and service from an automotive shop is very highly appreciated. Thanks Marcio! read more

I just moved to the Socal area and needed a reliable auto shop. Well I took my car in since the check engine light was turned on to the Firestone in Buena Park. They told me that something was wrong with the EVAC system. $1,000 later, they fixed it. A few months go by and the check engine light turns on and my car starts shaking crazy. Take it in to this shop in Downey since it is closer to me and they told me the engine is great but that I needed to change the rotors. They wanted to charge me over $2k just to change the rotors. I was like what? That doesn't seem right. I decide to take it to another auto shop near me and they noticed my car had warped rotors, needed an oil change, the belt needed to be changed and the front brake pads had to be changed. They charged me $800 for the repairs. Do not trust this Downey Firestone location. They will try and steal your money especially if you have no knowledge about cars. AVOID THEM AT ALL COSTS! read more

Appointment at 6 pm and 45 minutes later they haven't even looked at it, great first experience!

Only best part about this place is that they offer Lifetime Alignment. I get my truck aligned every month and I hear the same pitch. They pitch the recommended service which I understand is part of their job. Last time I came, I changed my spark plugs, the oil and transmission fluid the night before. I dropped the truck the next day and I get a call from the service advisor, not the mechanic, saying that my spark plugs are corroded and I'm in desperate need of an oil change. I simply declined the service. Thank you for the "free" courtesy check. I'll stick with my Lifetime Alignment. read more

Apparently the only thing that they can do is changing tires. Don't let them touch your engine. @firestoneauto thanks for taking my money. After a flush coolant engine. Gina was a great person. But their mechanics suck. read more

I scheduled a Tire Installation and Delivery to this Firestone Store through Ebay and Car Advise Tire Installation Service. Which handled through Firestone National Account. My Appointment was scheduled for Saturday 1/25/20 at 10AM. I arrived at 9:30 and Meet with The Service advisor after having to contact Car Advise to complete the transaction I was asked to leave my vehicle until End of Business and Tires would be installed. I arrived at approx. 4:40 PM. My Vehicle remained where I had left it and no tires had been installed. There were several customers in the Lobby that were still there from when I left at 9:30AM. I was provided several non sensical excuses and asked if I could bring my vehicle back another day or leave it till tomorrow for a tire installation. I then asked to speak to the manager OLMES. He immediately comes out with unprofessional attitude and says what do you have to say. Provided more excuses and then rolls his eyes and tells me to do what I have to do. So I did do what I have to have I reached out to Bridgestone Corporate executive office and have opened an executive complaint against this Firestone Store and its manager. read more

If you bring your car here you are a moron! This place will give you excuses for everything. Charge you a fee when they say it's "covered". Always trying to get a dollar out of you. You are better off taking your vehicle anywhere else. Don't ignore all these negative reviews on here! read more

I made an appointment at 3pm and it was an hour later and they had not started on my car. When I called to make my appointment they told me it would take about an hour. They should have told me they were behind when I got there. Overall I had a bad experience and I will never go back there again. read more

Walked in. Was hoping to be in and out in under an hour because I had to be at work. After waiting 30 minutes in line and seeing only 1 customer had been helped I left unhappy to have wasted my time. read more

They tried to pull a fast one on me, the did the ol switch and bait trick. I brought in the ad for the specific tire listed in the ad, then they gave me a cheaper set of tires and lied and told me they gave me a more expensive set of tires...Im embarrassed to say, i got ripped off big time. The put up a fight, but i made them put the tires i paid for on the car...they were not happy about that. Stay clear of Firestone in Downey. The one in Alhambra is a tad more honest. read more

Casually driving into Downey from Pico Rivera at 6:30 pm and noticed my dash tire light illuminated. Googled the nearest tire place still open and arrived here. All the bay doors were occupied and employees were busy on vehicles. I walk into a tidy and air conditioned lobby with the World Series on tv and free coffee for visitors. I am immediately greeted by a gentlemen as to how they can help me. I advised him of my situation and he said they close soon but instructed me to pull into one of the garage doors and I would be helped. A different friendly worker greeted me and checked my tire pressure and explained that one of tires had the incorrect psi and he sent me on my way... all in all great customer service and free to boot! THANKS! read more

I came in to get my car fixed, but Juan is very rude and he should not work in the customer service.

Do not buy lifetime alignment from these people. When you go back for your next visit they treat you like shit, especially Juan the assistant manager. read more

I came in here and bought a set of tires for a reasonable price. I was attended by Ernie, great customer service! It did take a little too long but it's just because of the lug nuts in one of my tires, it needed replacing. Overall I was very satisfied with the full service transaction! It's a good alternative to the sears tire shop,down the street. read more

I came in for an oil change and service there was helpful and professional. Lexi was well informed about the services there and was really helpful. Over all great customer service, I will be recommending some friends here for tires and I will be coming back. read more

I just had my brakes serviced here and I highly recommend Chris H. He was skilled and friendly and got my brakes repaired quickly. It was very convenient! read more

I've been contemplating on coming to this place in the past to get my car serviced but was kinda turned off by the mixed reviews. Finally I was convinced by my brother in law to give them a shot. My appointment was at 9:30 AM today, I arrived right on time but had to wait 15 minutes to be helped since there was only one associate checking customers in and out. I'm a pretty patient person, so it wasn't a big deal. Once I was finally called to the front desk, I was helped/greeted by Priscilla. She was very pleasant, and attentive to my concerns, I really appreciated her over all demeanor. I was told my wait time would be 2 hours at the minimum, I had a visual inspection performed, as well as a coolant flush. 5 hours later my car was finally done, and ready for pick up. It did take longer than I thought but I honestly rather them take there time and do the job right, versus them rush, and do a half ass job. All in all I am very pleased with my experience, and am only giving them 4 stars instead of 5 for the wait time. Very pleasant staff, very reasonable prices. I think this will be my new home for general car repairs! read more

Had my car towed here as it wouldn't start. Charged me $135 for diagnostic but they couldn't diagnose the problem because it turned out the car was in antitheft mode and all the computer codes were erased. I can only say that because I ended up towing the car elsewhere. These so called mechanics don't know a thing about cars obviously. I guess unless you need tires don't go to this facility. Not bagging on all firestones as I regularly use the one in West covina. They're good there. Never had a problem. read more

Not the best not the fastest but they do a lot of work. C came over here a year ago an was compleat ups set only cause my door side was falling off like The mechanic too off the door frame ! For what reason! Idk some old guy names Jose don't let home tuck your car he's filthy an will leave your car filthy. Other then that I suggest getting the life time alignment if you at getting tires from them. It's worth it. I like all new people working there today fast Honest. Who every was working today you guys are on it an I didn't recognize any one working there all fresh young faces keep it up. read more

Big thanks to Andrew for the help and answering all my questions. Goodluck with your GTR brother!

When i called in to make my appointment, i talked to a very nice man who recommended a diagnostics test and alignment check before committing to an alignment along with an oil change. I made an appointment for 3:30, they said it would take 3 hours to do an oil change and alignment check and diagnostics check. I was fine with it since I was in walking distance from my house. When I went in, the lady said about 3 hours, and that she would call me when it was ready. I walked home...then never got a call so I went back when they were about to close and my car was sitting in the same spot. I went in and the girl was first nowhere to be seen. Took about 5 minutes for her to show up. She then told me they had been swamped and hadn't gotten to it yet, and that they would be pulling it in to do it any minute. So I wasted 3 and a half hours while my car sat in the parking lot and then would have to wait there while they did the services. I told them I wanted to cancel it then. I was dumbfounded. Why make appointments? The lady gave me a free oil change when I come back. And in my head I was like "there is no way you guys are touching my car now." I will never set foot in this shop ever again. Sad too, I was going to have them as my main shop because they are so close. But not now. read more

Just a waste of my time!! I made an appointment 3 days in advance. To come in on Saturday, 5/18/2019. @ 12pm. I arrived at 11:45 AM. For oil change & tire rotation. Was told my car will be done by 2:30 PM. Decided to go for a walk at the mall. returned back one hour later to find my car still sitting in parking lot & my car was unlock. Didn't say anything at 1st. So I waited in the empty lobby...another hour went by. Still NO service was done to my car. By 2:20 PM. I ask them to return my car key if no service was not going to be done by 2:30PM. So they did return my car key & offered me a free oil change. When I come by next time. Sorry I didn't want a free oil change. All I wanted was my car to be service. At the time that I was told & be done right 1st time. when I made my appointment 3 days in advance. Maybe they shouldn't be offering appointments if they can not guarantee work to be done on time. always booking more cars.. they can't even handle. NEVER AGAIN. will I be returning. Took my car to be serviced at Jiffy Lube within 30 minutes. I was done. Way to go! Jiffy Lube..you have yourself a new customer. read more

I went Yesterday after I call them to change my tires in my Dodge Dually truck and this guys give me all the hope I can get I drove all the way from LAX to Downey and when I show up they give me all kind off excuses and bumps to change my tires. I clearly explained to the store manager that my truck was a 3500 Dodge Dually and it was heavy I show up and everything went down hill for me after they just won't help me out and that easy the lost a client the they show they didn't care about the Company Reputation and the Clients the we do business with them I will give them a Big 0 but the application won't let Am really disappointing about this experience and the time the I lost and the treatment the I got on the store if you can do the job don't promise over the phone and you clients should be treated with honesty and respect and they should have the equipment to supply better service to there clients we need solutions not lies read more

My coworker and I were on our way back from Dan Diego to Northern California (6+ hr drive left to go) and got a screw in our tire with air leaking. We were able to stave off the complete flat by inflating the tire at the gas station and screwing in the screw further to create a better seal. I called this business at 6:18pm upon noticing the screw, and explained our situation. It should be noted that we were about a 4 minute drive from this business, and had non-common size firestone tires on our vehicle that weren't sold in any other stores currently open at that time. The male employee explained that he and another technician were the only ones there, due to close at 7pm, and had another car yet to do. He told me that he had a tire in stock, however would not help us tonight, and to check back in the morning. I made every attempt to ask him to put himself in our shoes, as we would be stranded without his help and unsure of how long our temporary fix would last, and he again told me he would turn us away should we arrive (even before closing time) due to likely closing before they'd be done replacing our tire. I was blown away by this, and asked to speak to the manager. He denied my request and said I could call back in the morning to see if the manager would be there, and then put me on hold for 7+ minutes, and never returned. This is the absolute worst customer service I've ever received in my life, and would not want anyone else to suffer the same fate. This employee needs to be fired. We luckily called the Firestone Complete Auto Care at 837 main st in Alhambra , and spoke to the manager Art. He gladly waited for us past closing time and fixed our tire within 10 minutes. read more

I wish I could give it no stars but oh well. I took in my car today for an oil change new sparkplug replacement, Caibin and air filter, brake check, battery check, transmission fluid change, and brake fluid change. I dropped it off this morning at 830 am with an appointment and didn't get my car back until 430pm. I also had to call them to see of my car was ready. I asked why it took so long and the employee said "well you had a quite a bit of work done" then he preceeded to give me the estimated amount of time everything would take and then he stopped probably realizing that his times were not making sense. Then he said one person dedicated all of his time to my car and they didn't push other people in front of me. Please we all know Firestone doesn't dedicate one person to a car. I expected it to take long but that was a bit ridiculous and then they don't even offer any discount or anything. I had to even ask for the discount on the oil change they didn't even inform me. One thing I hate about this place is they think just because I'm a woman that they can take advantage. The time before they told me I needed brakes funny how when I ask for a brake check they didn't inform me I needed brakes this time. It is safe to say I am never ever going back to Firestone I am going to pay a little more and go to the dealer at least they wash my car....never take your car to Firestone! I definetly do not recommend Firestone. the amount of hours they supposedly worked on my car you would think they were repairing something. read more

I'm still in awe of the excellent service we've recieved at Firestone Complete Auto Care. Usually, having an unexpected auto emergency takes an entire day to solve, and a fortune to fix. However, walking into Firestone, our auto emergency was efficiently and effectively taken care of. In less than 30 minutes, an expert auto mechanic, Joel, identified our car's problem, worked with us personally to find a reasonable and affordable solution, and repaired our car. I never imagined having an unexpected auto emergency could ever end up being a positive experience. But thanks to Joel and the friendly, informed staff at Firestone Complete Auto Care, I now know where to go whenever I'm having car troubles. The complementary wifi and coffee only add to the overall positive experience, and I'll be referring all my friends and family to this location! read more

Made appointment online for a.m and it was moved to p.m. I was ok with that but would have been nice to be informed. Came back at new appointment time and was told it was a 3 hour wait but I have an appointment to avoid long wait times. I don't know how they stay in business or people have all day to play with these employees. read more

Unbelievable!!!!!!!!!! Took car for a alignment check since I had new tires installed. The alignment was almost perfect since I had to do it myself the last time I was there. Long story took truck in for an alignment. The person didn't know how to align it left steering wheel upside down!!!! So since I in the past was a ASE certified mechanic knew how to do it.. the person there was trying to sell me a gear box for like 1200 bucks!! LOL!!! So to my most recent experience the alignment was fine. But the person there was having trouble adjusting rear brakes, parking brake. That was understandable. I was very bothered since there priority of my vehicle didn't matter. I paid them left it over night wasn't ready when promised. I had to go back two more times and was again forced to wait 3 hours each time horrible customer service. Really for a brake adjustment that should take no more than 30 minutes. Was their mistake why the hell make me wait again. They need to test drive the vehicles before releasing them. These people are asking for tragedy to happen. read more

Always late on appointments, never enough or the correct tools and always under staffed. The only reason I come here is because I have an account (which is great btw). If you've never been a customer here, please don't waste your time. read more

I have taken my car to firestone a few times out of pure convenience for oil changes on the weekends. Every time I leave my car I am told my car needs a ridiculous amount of work. One time they tried to overcharge me for a cabin filter replacement my husband did it himself and the next time I took my car they again recommended a cabin filter change my husband told them he had changed it previously and they admitted that they didn't check it and just went based off notes from the last time I took my car. This very last time I took my car i got a call that both the left and right front axels needed to be replaced and it would cost $1300 what they didn't know was that I recently had my left axel replaced I asked them to lift the car and show me where the axels were leaking and sure enough only the right was leaking. I took it to another mechanic and he told me only the right needed to be replaced and did it for a lot less. I will not be taking my car back there ever again this place is not trust worthy and they just look for any opportunity to take advantage of people. read more

Seriously! I have a rental truck that i keep for about three months at a time and am requested to get the oil changed from time to time. Firestone is the vendor they use.I arrived at the store and waited for about 15 mins to be helped. That's to be expected and also tolerable. My truck sat in the parking lot for an hour and a half and i sat in the waiting area. Two hours and fifteen mins later my car finally goes in the bay for service. 45 mins later i see it get pulled out and parked. I waited an additional 15 mins for my name to be called, still nothing until i asked if it was done. I asked if they have ever had a return customer they said of course, i just grabbed my keys and headed to the truck. As i go to get in the driver side door handle is covered in oil! GO ELSEWHERE!!!!! read more

Great service. Reasonable prices. Just drop the car off and go about your business and they get it done in a timely fashion. Chris is great!

The professional level of this place sucks they need to practice customer service skills the person that check me in went outside automatically said I need new tires I asked him to check to see if it was a hole or something in my tire because my tire light was on I have Firestone tires and it was supposed to be free to check in which it was but at the same time he's telling me I need for new tires when my tires are only a year and a half old I also got an oil change that went okay they said they were going to call me when my car was done no phone calls from them I waited around the area 3 to 4 hours waiting on a phone call finally I went to pick up my car the guy that check me out his name was Marcos or something along those lines he was absolutely rude he didn't even look at me I asked him where my car was he didn't know he said maybe on the side of the building this is not the first time this same person was rude to me ignore my questions and didn't explain to me what they checked by the conclusion of their check this is absolutely the worst Firestone I've been too it was convenient because the mall was there if it wasn't for that I definitely would have went somewhere else so if you want to be treated unappreciated be my guest I won't be going here ever. read more

You know what they say three strikes and you're out. I am a field inspector and drive all over Southern California. I come here to Firestone because it's recommended by my company but I have to say I've had three bad experiences at this location alone. They have a serious problem with customer service and quality of work. In the past I've had to return a week later because the "brand new" brakes they installed were grinding and my vehicle shaking when I apply them. Today they told me it would be an hour and a half for an oil and filter change, tire rotation, and alignment. I had an appointment and I noticed that they didn't even start working on my vehicle for 45 minutes. After being there almost 3 hours and no one saying a word to me to update me on my vehicle, I started walking around and looking through the window to see what was taking so long. They finally noticed me and told me it was done, but I could see the mechanic still working on it. I waited for them to offer some kind of apology or explanation for the delay, but nothing. I can understand things taking a little longer than expec I hate writing this review but I wish someone informed me or just helped me understand. I have to say Firestone has just lost another customer that require service on his vehicle on a quarterly basis the mechanic who did the work didn't even properly install Hubcap Which flew off by the time of that home not cool. read more