We recently dropped off my Mustang for diagnostics. After hearing the estimate, we decided to take it back and have someone else work on it. Upon requesting our car be returned to us, the mechanic at the front desk became annoyed and complained that they had already "done a lot of leg work" with their parts provider to get what they need to fix my car. This was very confusing, as we had at no point asked them to do this, and in fact specifically instructed otherwise before arriving. Turns out this is because he wasn't even talking about the right Mustang, having confused ours with another customer's in the shop. As if his unwarranted rudeness wasn't bad enough, he proceeded to make us wait 20 minutes after informing us it would only take 5. It was only until after the 20 minute wait that he figured out we weren't the customers he first assumed us to be, and handed us our keys shortly thereafter. With our keys we were also handed excuses in the form of an embarrassed explanation and no attempt to apologize. Between the attitude problem and the absurd wait time, which I can only assume to have been purposefully prolonged due to an adolescent level of misdirected pettiness, I can see that this Firestone's glimmering 2.0 star rating has been well earned. I will not be trusting this Firestone with my time or vehicle again. Thanks! read more

I made an appointment for 3pm to have an oil change and my vehicle wasn't pulled in the shop until 5:30. What is the point of making an appointment if it's going to take so long to get worked on? At no point was I given an update or explanation as to why it's taking so long. I recently moved from West Texas and never had this issue with the Firestone there. Not sure if I will be returning to this location again. read more

Don't go to this shop. No integrity. I told them what my problem was, they sold me on new struts and when it didn't fix the problem, they didn't care. They knew new struts would not fix my problem because my truck was lifted. When I realized that my trucks problem was not fixed (as I needed longer struts) they told me that they only do OEM repairs. They even admitted that my struts were too short (after replacing them) and that I needed to go to an aftermarket shop... After charging me $1500 for fixing nothing! I trusted that they were professionals, that they would educate me, not take advantage of me. Insult to injury, they sold me on a lifetime alignment that evidently is also only good for OEM trucks. read more

Had a check engine light come and steering issues on my truck. So I took it to this Firestone based on recommendation. I made a great choice, everyone there was professional polite and provided great service. Thank you Paul and your staff, Tom & Craig also read more

I've made this the place where I bring my vehicles for schedule maintenance or 'simple' mechanical work over the last 10 years. Service is never good, but proximity to stone oak is good. Today, I had the displeasure of encountering the 'sales and service specialist'", her skills for sales and service are no where near what I would want if this was my location. Never bringing my work to this place. Will drive an extra 15 minutes south for mechanical work. read more

I got a flat tire and was looking for a place that was open Memorial Day. Craig answered the phone and reassured me they are always open. And they sure are! 7 days a week. Craig is so friendly and nice. I was quoted $21 to fix my flat. So I scheduled my appointment for Memorial Day. I got there and there was Craig with big smile and happily greeting me when I walked in. My flat was fixed in less than 1 hour. I was on the phone and they were so kind not to interrupt me, but one of the techs saw me outside and yelled out my car was ready. When I was done with my call , I went in , and got my car and my bill was $20.15. So that was nice that it was less than what I was quoted. Craig makes this place! I will be back. I did not use the bathroom so cannot speak to that. The water machine was not working but I brought my own coffee. There is a small waiting area inside. read more

If you care about having friendly, helpful customer service, then avoid this place at all costs. The girl at the front desk is probably the rudest, most unhelpful person I've ever seen in a customer facing position. On a previous trip here, I over looked her incredible rudeness thinking she was just new and would learn. Also on that trip, she misquoted me by about half the price. Which I again, chalked up to being new. For today, I scheduled the appt on the app yesterday. Called this morning to confirm the time. (No issues with either). And when I got there, same rude girl at the desk as last time - she told me I did not have an appointment & I'm not a customer. "I have no record of you ever buying tires here". It wasn't her system issue, it was her awful tone of voice that is so frustrating. I told her you may have me under my wife's phone number and gave it to her. She acted disgusted that she had to do "extra" work to find me in their system. I reminded her this happened last time we talked and they were supposed to fix it. I'm a lifetime alignment, rotate, and balance customer. She just huffed and said "so what do you want to do, do you want to purchase an alignment". I HAVE LIFETIME FREE ALIGNMENTS & ROTATE/ BALANCE After she begrudgingly got my service order put in I asked her how long she thought it would take. She smirked and said "oh it'll be a bit". I said, okay how long is a bit. She looked me dead in the eye like a 12 year old belittling their sibling "I don't know, like 1.5 - 2 hours man". (Which hindsight, that should be a win. The last time took 10 hours) Today, between dropping off and picking up l, I saw 3 diff people at the desk and not one smiled the entire time. Everyone seems so put off that they have to help a customer or do their job. They smiled and laughed with each other but not with one single customer that they talked to. One worker yelled at a customer in disgust because the poor old guy was hard of hearing. I will officially be going somewhere else going forward. read more

Brought my vehicle in for the lifetime alignment. The staff was super friendly and helpful. The service was fast as well! Thank yall!

Horrible customer service, avoid at all costs. The previous reviews speak for themselves. The gentleman ( not so gentle) spoke rudely to me and others. read more

Should be 0 stars 02/07/2022 quoted me for a job $900 and I decided to go somewhere else they charged me $267 for everything they are scammers Besides this I seen they were working on someone's car which is pictured it had door open and keys in ignition talk about not caring about their clienteles vehicles it could have been easily stolen Beware and do NOT go here Spoke with TOM definitely not a trustworthy company I previously replaced a part a month prior and they told me that needed to be replaced typical scammers. read more

Firestone Complete Auto Care - Tires Near Me - Hollywood Park, Texas

very bad service. I am Firestone member and this place becomes extremely bad. Waiting time is forever. About 4 hours waiting time even you have appointment. read more

Trash ass service and people working here. Tatted chic up front has zero customer service experience. Surprised they allow her to greet and talk to customers. read more

I went in an hour before they closed prepared to leave my car because I had a nail in my tire. Nobody was there. The guy that "helped me" faked a technical issue so he didn't have to help me. I would have left my car if that needed to be the case. How unprofessional, I've been using Firestone for years and will probably NEVER go back now. Ridiculous read more

If I could give them 0 stars I would, San Pedro location specifically. They seem to have no clue what they are doing. Every time I have picked my jeep up from them, they have either not fixed the issue or a new issue has occurred. I just dropped it off for the 7th time in the last 3.5 months. Absolutely ridiculous and terrible customer service. read more

Love this place! The staff is very helpful! Great customer service and always goes over pricing prior to doing any work! Bring all my cars here read more

At first a we did not have good service and then the lady on the phone was not a good employee the next we went to go pick up our truck all though are truck was not ready and the manager Tom he gave us a discount and after that Tom took care of us and then we really good service. MAKE SURE YOU TALK TO TOM\THE MANGER!! read more

There is a young lady with a terrible attitude. She doesn't listen to the customer. She thinks she is so tough but she has no clue about customer service. Not coming back to this place because of her. read more

I set an appointment online, picked out tires and the received a confirmation for the appointment. Got there and was told NOT to go online. They did not have an appointment for me ,nor did they have the tires. Complete waste of time..... read more

Outstanding service. They always take such great care of our vehicles. Quick and friendly service. Will continue to use Firestone in Hollywood Park. read more

i made an appointment with the store to bring in my vehicle when i arrived the front desk told me they had no idea about my appointment and I had no appointment it was all generated by a computer and it was the fault of corporate. Said I could come back the next day with an appointment, I showed the gentleman my email with a reservation number and an appointment for today and he said he had nothing and showed me his computer that showed no appointment for me. My vehicle is barely driveable and I relied on that appointment to have my vehicle evaluated. If no appointment available the website should of said so not given me the option to schedule an appointment today. At the least a call telling me not to come would of been so helpful. Instead an upset front desk told me it was a corporate problem and he could not help me. read more

dropped of my car to have tire's replaced, was in the same parking spot i left it in the previous day and were super rude, i needed it done for a road trip and as soon as i went in to ask about what they did they started to move it to begin the work . bald nasty large men read more

Like others, I wish I have checked the reviews BEFORE coming here. I somehow thought that 20+years of continued patronage to Firestone in multiple locations was enough....¯\_(ツ)_/¯. I was wrong. I arrived a few minutes prior to my appointment for an oil change. It was 35 minutes before they pulled my car into be serviced. It is now 2.15 hours later and I am still waiting. Seriously...... What. On.earth.?! They have me the service talk 50 minutes ago!!!! The service I came in for was supposedly complete... Right? Nope. Wrong. I guess. Just do not bring your car here for service. Enough said. read more

I always stick to Firestone because my company vehicle program prefers it--This location is close to my house and super convenient. They're efficient and thorough and it's a plus that all my info is saved into their system, making it even easier each visit. I called on a Sunday 1 hour before closing and they were able to fit me in for an oil change and maintenance service! The other option was to schedule for later in the week. They're awesome. Give them a visit! read more

I made an appointment and showed up on time. The lady claimed I "wasnt in their system." I said check again, I made the appointment 2 days ago. She insisted I wasnt there. He attitude was like you must be mistaken - you couldnt have made the appointment here. I went back thru my phone records and sure enough it was there two days ago. So I called and guess who answered? The same girl- and still she argued with me. I hung up and said never again! In retrospect I probably should have asked to speak to a manager, but I went to Discount Tire who took care of me without a problem! read more

I've been coming here from out of town for at least 15 years. I always get great service and reasonable pricing. If you don't have an appointment It's best to call ahead to make sure you can get in because they're always busy. I've always had prompt service and was told how long the job may take. From the managers to the young lady at the front I've always been treated with kindness and understanding and would recommend this place to anyone in need of service to their vehicles read more

Had my AC system checked a few weeks ago. According to their tech, the AC system was good and blowing cold. Now it's only blowing cold on the drivers side. After about 2 hours of waiting for them to do their recheck, they found a leak and determined the system only had half of its R134a Coolant capacity. Why wasn't this discovered weeks ago? Why is there no technical record of how much coolant was in the system when they did the initial AC system check? Did the lack of R134a coolant cause the leak? For this visit, I give this Firestone location 2 stars. They're courteous and respectful at the front desk. But I'm starting to wonder if their technicians can provide good work consistently. If I have to return for another AC problem that should've been identified at this visit, I'll have to go somewhere else. read more

Thomas, one of the service writers, makes every effort to be as unhelpful as possible and made every excuse he could to not honor the warranty for the AC services received on my 2015 VW Passat TDI. I have taken my vehicle to various Firestone locations for the same issue (7 visits, they still can't fix the AC?) and provided incorrect information about the state of my vehicle. He says, "we inspected the compressor and the compressor clutch was operating normally" -- fun fact, my Passat's compressor does not have a clutch. Sure, many cars do, but the Passat NMS does not. Very upset with Firestone and the lack of quality service, especially since I am a fleet customer. I will be sure to take my company vehicles elsewhere in the future. read more

I like this place, they deliver on the service expected. I appreciate them being upfront sharing tight schedules ahead with me so I know what to expect so I can plan accordingly. read more

Excellent service!!! Firestone on West Ave in San Antonio was awesome!!!

Always with good service. Very pleasant staff. Very helpful information for better decision- making. Got my vehicle inspection done. Got my worn out tires replaced all at one time. It took some time without an appointment but I'm off anyways. read more

I came in for a tire balance and they told me it would take 2 hours. Here I am waiting 24 hours later for my truck to be worked on. If you have an appointment with someone, you should have priority over walk ins. Will not be taking my vehicle back. read more

So i essentially took my vehicle here for a harmonic pully to get replaced when it was done i drove it off the lot and 15 minutes into my car ride I was overheating due to the fact that one of the fans wasn't plugged in and I was leaking coolant on the side of the road. After this I didn't think much of it due to the fact that it's just a simple plug in but definitely alarming for a mechanic to forget something so critical to someone's vehicle. After this motor oil was leaking out of the bottom of my vehicle so when I check on where it's coming from the front crankshaft was leaking oil by the harmonic balencer that just GOT REPLACED. Therefore meaning that they installed it incorrectly which is what is leading me to my current problem now. And the audacity of the manger they to be bragging in the lobby about his pay and bonuses meanwhile he's just profiting off incorrectly installing parts and causing problems for other people. AFTER ALL THIS he still quotes me 1000$ to fix a problem THEY STARTED I have pictures and evidence of all this as well read more

Took care of me quickly and for a fair price. I did not have an appointment. They have a good quality control process which caught something I missed. I would go there again. read more

More like, "Eek! Methinks NEVER AGAIN!" My car is running for $44 and NOT the "recommended" $2,000. In fact - you didn't even "recommend" what the REAL problem was. A fan. Not the list of big scary things you wanted to make money off of. This place is a joke. I don't trust them at all. I will gladly go back to Greg's Automotive where I get REAL answers and REAL fixes for my car's troubles. WASTE OF TIME. WASTE OF MONEY. AND YES, I SAID I'LL GO BACK TO GREG'S AND PAY $44 TO FIX A REAL PROBLEM, AND NOT PAY $2,000 FOR A BUNCH OF RECOMMENDATIONS THAT DIDN'T EVEN DIAGNOSE THE SIMPLE PROBLEM ON THE LIST !!! HOW COULD YOU MISS SOMETHING SO BASIC!? read more

Wish I had checked reviews before coming here. Wasted day waiting around for nothing. now leaving without my car tire being repaired.

Avoid this place.. I am very disappointed with the service here. Had my AC system repaired 2.5 months ago by spending almost a grand and had to return to the place two more times after that as it stopped working within few weeks. I am tired after 3 visits where each time I stayed in the shop from morning to evening (as they give preference to new business) and now they are saying I need to pay one more grand to get it fixed. I feel like they are not being honest and do a thorough check before taking money the first time. I would like my money to be refunded and take it to my dealer and get it fixed the right way. read more

Horrible customer service came to just get 2 tires installed on my rims .. at 10:30 am I was told to wait 2-3 hours max it's 3:04 exactly and I still haven't been called.. so I call and a rude B*tch of a man answered and told me to have patience they're doing the best they can do... IN HERE PN VACATION AND BOOKED OUT MY HOTEL 3 HOURS AGO AND HAVE JUST BEEN WAITING FOR MY OWN CAR TO BE FIXED... a 10 minute job has takes 4+ hrs it's ridiculous.. I can't wait to pay in pennies when I get there read more

I was here this past Sunday, December 23rd due to a flat tire to a rental. The car rental company said I should go to either Firestone or another tire company. I was on my way to the other tire company and saw Firestone coming up ahead so I pulled in. Glad I did. I was told I may not be able to get an authorization that day since it was a Sunday but they would call me as soon as they got word. I got a call about an hour before they closed and told me I could have the tire fixed Monday. I asked if I could have it fixed today and they said yes! Had the tire replaced along with two others that needed replacement! Thank you!!! read more

Customer service was fantastic! I ended up waiting longer than expected but realized at checkout that it was because they changed my taillight for free! (I hadn't even realized it was out) My headlights are a real B to replace and it knew this ahead of time so when they politely skimmed over the fact that it took extra man hours and also didn't charge me extra I was truly appreciative. The facilities are nice and clean and the employees very considerate. & I must mention that I had to bring my dog with me to pick up my car as I was being dropped off but they didn't even life an eyebrow. Extra courteous and very considerate, great job! read more

I took my car in for a slow leak and they came back to say all four of my tires are severely messed up, I'll need all new tires and rims and I might have a blowout if I don't get it fixed soon. Little did they know I do my research before buying into their crazy lies. I took my car into the dealership and had them answer some questions and then took my car to discount tire AND Broadway Tire. Broadway Tire has been amazing to me. My ONE tire that had a leak was bubbling so I needed ONE new tire. That's it. I will never go to firestone. I don't trust them and neither do a lot of people I've talked to. read more