I have been here a few times for oil changes and they are always quick, efficient, and listen to my needs. I really appreciate the guys here. Keep up the great work. read more

This place is a rip-off. If you are a card member from this company and you have a older model car..,they will manipulate you by doing something else in your car so that you will come back for another repair and charge you until your account is maxed out. Firestone Tire.....has the most dishonest managers and mechanics in the intire state of California. So consumers BEWARE. read more

I am SO MAD!! My car has had alignment issues--pulling to the right. I got new tires on monday at America's Tire on Stevens Creek. Car still pulling to the right. I took my car to Firestone on Tuesday morning for an alignment. I made an appointment for 9:30am and they were not finished with my car until 11am!!! Told me it was fine...drove straight. The second I drove down the street I noticed it was STILL PULLING. Called them and made an appointment to come back TODAY at 8am. They had 7 people ahead of me and I had to wait an HOUR just to CHECK the work they did two days ago. The guy proceeded to tell me that I need to "make sure my steering wheel is STRAIGHT before I judge the alignment" ....okay I'm not stupid. Then he says "its the over-steer from your new tires...." ummm my car is all-wheel drive...how does that have anything to do with anything???? Im so mad!!! I WANT MY $110 BACK!!!!! read more

FOR your OWN SAKE- DO NOT TAKE YOUR CAR HERE. Brought my 2006 Murano here Saturday for oil change and check all fluids. They ask me to change my tire and gave me quote for $900, I said no, it still has a warranty in Costco. I didn't use the car Sunday and Monday, come Tuesday when I used it- it stopped in the middle of the road. Luckily, there's a good Samaritan who helped me pushed my car to the side. This guy told me, its not the starter. The car starts and then will stop. My uncle came to check the car, he called my cousin who is a mechanic and told him to check the air supply or air sensor. Sure enough, the tube was a little detached from each other. After my uncle fixed it, one try and car works. I called them and informed of what they did. My point being, this place is so busy asking/selling for other stuff or try ripping you off that they won't focus their time fixing your car properly or make sure everything is back in place. The anxiety that you feel, time, missing hours from work is nothing to this people. Frankly, if there's a negative star, I would give a negative 5. read more

Doesn't help on phone if you are not buying something from them. Abruptly disconnects the call if ask for help. Rude

Super very disappointed with service when it comes to warranty tires. I arrive here today at 1:24pm on a warranty tire "front driver side tire blow out. Front desk told us it will take 2 hours. I thought 2 hours to be ridiculous (this wouldn't take over 15 minutes to have the tire change) but l decide to wait. Wife l walk around ant at 3:10 came back and asked front desk how much more time do l needed to wait. They told us they working on it. We went to Starbucks, we took longer just to give them time. We came back at 3:45pm, to our surprise the car was still parked same place we left it. We were not happy campers by this time. I complained to the front desk and l got same answer "we are working on it". While l was with the front desk my wife went to ask the mechanic and push them to inspect our car. At 4:24 "three hours later" they inspected the car and change the tire. By 4:40 PM we were driving away wisshing not to come back, $49 dollars short from bank for service replacement. Amount that I shouldn't be charged, after the waiting time and bad customer service being charge for it is a total ripped off. Corporate! the front desk people need to stops saying that this shop is the best in town and that's the reazon they are too busy. The reviews show how good this shop is. I am so disappointed, l agree with others. Scam on sale. read more

I made an appointment for an oil change. Although I have had an appointment, I was told that it would take an hour or an hour and a half. I came two hours later. They did not even touch my car. I reminded them. The older guy at the front desk did not even apologize for the delay. He tried to explain to me that visiting Firestone is similar to visiting doctors office. So his point was having an appointment does not mean anything. I am totally frustrated. At least, this guy should have apologized and offered a discount in return for their mistake. I don't recommend anyone to go to this store. read more

I gotta say that I'm not the type to leave reviews (positive/negative), but this takes the cake. I got there at 3:15pm and wanted to purchase the lifetime warranty for my 13' Tesla model S. I asked how long it would take and if they were busy. Ismael in the front said not so busy but they will get it done. I agreed. After the first hour he said they are finishing up a car and will be next on the rack. 2nd hour comes by and tells me that the "one guy" that has experience working on Tesla's is finishing up a car and mine will be next. 3rd hour comes by and I see the car that showed up after me going onto the alignment rack. That was the last straw. To wait 3.5hrs to do a simple 20min alignment is just not acceptable, so I asked for my key and left. As big of a company such as Firestone to be unprofessional and say that there's only one guy at that location that can work on Tesla's? Definitely avoid this location! read more

Long-time customer who lives in the neighbourhood. I enjoy the convenience of being able to drop off my car and wait at home rather than in the facility. The high-end tires are as good and as well-priced as the tires at many other places and for locals the convenience is worth it. Driving the extra distance for essentially the same product/service makes no sense if you have a choice (it's one of the benefits of not living in the 'Burbs). The lifetime rotation, balance and alignment package is a terrific deal. Recently I dropped off my vehicle at 5:30PM on a Friday and they stayed late to turn the job around that evening. Caveat-they are aggressive "upsellers". If you have a good mechanic, maintain your vehicle and only go in for tire service, then you shold be OK with Firestone Milpitas. read more

Had screws removed and patched tires from two cars we own. Good customer service and good work done.

I went here recently to get my tires changed and was happy to receive such good customer service from Eric and the emplyees there. They were very helpful and did a good job. read more

They were not helpful nor was it a pleasant experience. I went in to get a flat repaired and they immediately said they were done for the day at about 5pm. This happened twice. They didn't offer to have me schedule an appointment for the next day either. I understand that they're busy but I'm a female, so you'd think they'd at least care to think to offer to fill the air in the tire that is flat. read more

Just came back from firestone milpitas to get new tires, everything went good. Michael the store manager was very friendly and gave top of the line customer service read more

One star for the free wifi. Unacceptable customer services, wasted 1.5 hour of my time and will not recommend this place to others. This is the first time i gave low rating. Definitely need improvement and have more courtesy if they want to have new and or return customers. read more

I made an online appointment to Firestone since it close to my house, like walking distance. I check my car in with Michael and he goes over my online quote. He then asks if I would like an alignment, ok sure. He prints out my invoice I look over it before signing and tell him I am not interested in the $179 alignment package. He proceeds to explain to me the benefits of having it and says it a good deal you should get it. I told him I am not interested in the alignment package 3 times and still it did not absorb into his brain I was not interested. The phone rings he goes to answer it and leaves me waiting for 5 minutes as he is trying to sale the alignment package to the person on phone as with 6 people in line after me wait. I take my paperwork leave the store go home. After talking to my husband and him telling me to man up I go back to the shop 5 hours later thinking my car would be done after all I did have a 7am appointment. I walked in talked to Steve (who's customer service was great) told him I am not interested in the alignment package after feeling pressured by Michael to purchase it. Steve apologized told me car was just starting to get worked on, explained the benefits again and said well maybe you would like to purchase it at a later date. What! my car just now getting lifted and worked on?! Majority of day gone... I missed my 1pm appointment because I was unable to drive there, had to inconvenience my mom to come watch the kids because they were napping when I finally did the call that my car was done at 1:15pm Not happy with the inconsiderateness of my time and Michael pressuring me to purchase something I do not want. In the future I will be taking the time to read Yelp feedback before I take my car into the shop. read more

It's suck I went there to change only one tire it took 2 hrs.. I told The person who help me i ask how much it's cost..unlist I ask him the mechanic there is Lessie...not recommend that place... Like they said it's not even get one star this place. Not only that I got first before this another customer come in. His car finish first before me. That sucks people work there it's really sucks.... read more

I hate to say it, but most of what people are saying is true. It helps to know something about cars when you go to this place, that way they cant get you to buy something you dont need. I will say when they damaged one of the rims on my truck they replace it. read more

Sorry service. Had an appointment at 1 pm it's after 2.20pm my car moved to the bay. All I have is to change my battery. Could have done it myself in 10 min.should be zero read more

I've been coming to firestone ever since I've had my car. But this year I feel I was taking advantage of when I tel people and other car service places they almost looks at me like WTF were u thinking. I had simple brake and other things done and was charged out the ass. Being busy like everyone else and already spending almost all day they I did agree with the service. But I don't understand how u are ever going to survive as a business when you price hike you customers just to let your quota. I'm sorry but I would recommend a wheel works or another place anywhere but this place. They just want to charge u out the ass so they can come up. Not okay and I will spend the rest of 2018 preaching about this to ppl. Sorry but not sorry you guys should take better care of ppl specially when they've been there for years not when you get the opportunity to do a few services and think hey let's get over on this young kid he must know absolutely nothing. Enough said save you CHIP AND TAKE YOUR BUSINESS ELSE WHERE FELOOW YELPRS #firestonepricehikers #bringpricesdownoryoullbelookingforanewjob in the coming years read more

I had a flat on a brand new tire so I needed to patch it asap. I went in and the manager took my info right away. They expedited my car and I was out in less that 45 minuutes. There were 4 other cars in front of me. They manager was friendly and talkative. The mechanic was friendly too. They provided great service..they made my day! read more

thanks everyone for your honest reviews of this place. Was going to take my car here. But will skip this place like the plague. I think the people that placed "so call positive reviews" must be a family member of the manager. Go to Pacific tires read more

Not thorough ... These guys are into taking money. My bill after they're done is always around $1000.00 and they make suggestions that aren't relevant to what you actually need. I bought a used car and paid for head to toe vehicle inspection and they didnt notice the radiator was rusted or that I needed tires. They said everything was fine and I drove my car home just to drive it back because it felt like the wheels were falling off. Obviously they didn't test drive it. On 2 other occasions they forgot to tight things up on my alignment leading me to bring my car back to adjust. If they would have test drove it they would have knew it wasn't complete. This is only the half (I could right a novel on these guys) ... Why do I need tires every time I go here? I could buy tires and go to these guys a month later and according to them, I need new tires!!! read more

BEWARE!!! Don't come to this shop...with an appointment and still waited for almost 2 hrs. for a wheel alignment and my car still not fix drifting to the side while driving ;( read more

donot take your to them. they brake ur wheels then they donot want to pay for the parts, fix your car.

So many years ago I went to this Firestone to dispose of some old tires. I found them on a list of places that accept old tires for disposal and they happily took them. So I come in today to dispose of 4 old tires and the front counter person looks at me like I'm crazy and said he needs to check if they do that. So he leaves for a minute and comes back and tells me no and gets snarky with me. He cracks a joke saying that if I were an employee maybe he would, if you change your own tires maybe you should work here. But the way he said it was like he was talking to some punk. So I don't recommend this place at all. He didn't even offer to take them whatsoever, many places will take them and charge a fee. I'm trying to be a responsible citizen and dispose of these tires safely. I could just of easily just threw them in some dumpster or on the side of the road, I'm not condoning that but they're not giving you any choices. I guess they don't take old tires AT ALL, totally not helpful at all. read more

Firestone Complete Auto Care saved our lives! well, not literally...they just made our work week less stressful. On Sunday morning i found a nail in our tire, and Firestone was one of the few places that was open on Sunday. I called in, talked to Michael, and he said that they were busy on Sundays, which is understandable, and i asked if i could drop our car off to get our tire fixed, and he said he would try to squeeze it in. We dropped off the car at around 2 pm on Sunday, and Michael told us it they could try to squeeze us in, which wasn't a problem because we lived close by. We were expecting the car to be ready before noon on Monday, but he said most likely before 5. We called Firestone at 4:45 pm and they said that we could pick up our car by 5. We dropped by at 4:55, and they had just taken the tire whole wheel off, we hung around until 5:30, and our car was fixed. We are very grateful our car could be fixed and our work week was normal again. Thanks! read more