Arrived there was no wait, guys were professional and awesome they topped off what was needed put air on tires all within 10 minutes! They were all very attentive and friendly. They currently have a coupon, decent price for a full synthetic oil change. Customer service was exceeded with todays visit. Will be servicing my car here again next visit! read more

Jiffy Lube - Auto Repair Near Me - San Jose, California

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Friendly and professional technicians. Quick on oil change package done within 90 minutes (get everything done) before 2pm. Located in a nice plaza with donut shop, dessert store, and boba milk tea to spend time with while waiting. They use premium oil brand and well worth for the service fees. read more

My overall opinion of Jiffy Lube is great. And other than their required, but very low pressure upsell attempts, I've never had a problem here before. However, this time, when my oil changed was finished, I was told among the complimentary services was an air check on my tires and "they were filled to 40 pounds." I know this to be false for 2 reasons. 1. 40psi is too much and would cause my tires to explode. 2. The LOW tire pressure light, which was on when I came in, but I did not ask anyone to do anything about was still on. If they would lie about / neglect / not do one service and tell me they did, how do I know they even did the oil change? read more

Amazing crew greeted with smiles and hellos Very fast and great deal Ta was at front desk and was very pleasant to work with Thanks again jiffy lube Will be back soon Basic oil change with filter Thanks read more

You gotta come to this Jeffrey Lou great customer service! Jerald was nice efficient and fast! Hands down read more

Jiffy Lube - Auto Repair Near Me - San Jose, California

Fast, solid service and Gerald (I believe was his name - sorry if I'm wrong) was a great help. Thanks for taking care of my car.

Suggest to avoid this location. They somehow broke my oil dipstick (how tf does one manage to do that) and didnt tighten a bolt during a regular oil change so my car was leaking oil. Negligent and incompetent technicians. Get your car serviced at a actual reliable auto shop read more

They have a nice policy to let the guest wait for 30-45 mins.. if you want air in your tires. Manager and employee re-iterated that

Went in for a routine oil change. Requested a coupon and received one via email for $15 off any service. After 30 mins of waiting around (4 guys in the bay area during this time) final was pulled into the bay for the oil change (I remained in the car during this service). Oil change was completed in about 20 mins. A few of the fluids were checked and some refilled. What was not done, despite the receipt stating that these services were completed was 1) air filter was not checked but listed as checked and OK, 2) lights were checked except the reverse lights, 3) battery water level OK when not checked and 4) the windshield wipers were never checked but stated checked and OK. The receipt states that I was informed that the original estimate was exceeded, when I was never shown an estimate and never told the estimate was exceeded. Lastly, I showed the main guy my $15 discount coupon and he stated he would have the guy inside include the discount - no discount was received and if I want it, I have to go out of my way to go back to the service location and rerun the entire charge. read more

Buyer beware! I checked yelp and I gave the benefit of the doubt because I wanted to support a local business. Unfortunately, I was wrong. Please listen to all these yelp reviews and do research before coming here. Requested for an oil change which was an estimated $60 for high quality oil. They serviced the car too quickly and I had a bad feeling about it. Went home to check on the dip stick to put my mind at ease and the dip stick came out as dirty and old crude. For how they projected themselves, they were unprofessional and even management seemed untrustworthy. I didn't feel safe to confront them to request for a refund to claim that they didn't service my car. I ate the cost and learned a lesson to never come here again. Had to make another appointment the next day with another service company. read more

I do not recommend going to this location. I performed a call ahead to get a price on oil change for my 2012 Toyota Camry, the young man on the phone stated how much it will cost to get the oil's done. But never mentioned a $30 labor fee. I arrived at the business and stated to the person that was taking down the information. I wanted to do a standard oil change using standard conventional oil. When we went over all the paperwork on the computer. He asked me if everything was correct with my address I said yes he said do you still want to go with The oil that you used last time zero 20 synthetic. I said no I need to save some money and I want to go with the standard oil. Here's the thing I'm an industrial equipment. Technician have been one for over 35 years. I know the difference between synthetic and standard Synthetic does have this place but standard can also be used. He stated to me that he will not or cannot put in standard oil. I asked him why, and he did not give me a reason. He just stuck with. I can't install that and I also brought up the fact that I called ahead and he quoted me on standard. He he left me with no choice. Since they already drained the oil out of the car before he discussed all this prior information with me. Instead of paying $58 out the door as he quoted, I ended up spending 90+ dollars. This is my second time going out and having my oil changed generally do it on my own and dispose of the oil free of charge at the automotive store where I purchased my oil and filter. I think I'm going to have to stick to the old ways and start doing things myself. read more

fast and easy nice people thanks to TA for helping me out as well I denied a service and they were still really nice and not pushy about it so thanks! read more

Went in for an oil change in my car yesterday, 9/24. Fast service was in and out. Today, 9/25, I noticed weird noises coming from my car. Seems to happen everytime I brake, or the road is high. Checked under my car and the bottom has dropped out. No clue when it happened. I think I remember hearing the noise before taking it in. Nobody said ANYTHING. I'm looking at the write up they gave me with the receipt. There is nothing noted about the bottom of my car being ripped. Would have expected a heads up. As I think it was pretty clear I wasn't aware of the situation. Don't think they are equipped to deal with it in shop. But would have been nice to have been told about it. read more

i will give you 1 star because you gave me a discount card and i brought my car in and i brought oil to change it and your old manager said if i brought oil i couldn't use the discount card so what did you send me the discount card for? read more

Walked in and asked for help with tires as the tire pressure light was on and was told that they couldn't help me. I've gone to other locations in the past and they've helped with tire pressure before. read more

I had a very positive and quick experience when I visited Jiffy Lube, Oil Change Services at 1902 North Capitol Ave. San Jose, CA 95132, 408-263-4500 to get an oil change for my car on Sunday, February 25th, 2024. However, I was surprised and puzzled by the fact that the technician requested the "DRIVER's LICENSE" of me and every other customer who came in. I wondered why they needed to see our identification for such a simple and routine service. read more

We came in last minute on a Sunday. Everything went smoothly till we heard a clinking sound. We didn't think nothing of it cause we thought it was just road debris. Next thing you know we hear scrapes whenever there's a bump or incline. We took it to the nearest car repair place which was Big O Tires. They took a look at it and saw the skid plate hanging with bolts missing. Now we're at a body shop getting it fixed. Thanks for the headache jiffy lube. read more

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Their oil change service indicated that it included windshield fluid and coolant fill. They did not fill the windshield fluid and the coolant. Now , I am wondering if they even changed the oil. They try to sell you services your car does not need. read more

Pretty slow. We were here at opening at 8. Two cars ahead of me. That's fine. Took more than an hour for an oil change. Too long. I could have done it faster myself, even going to the store and buying all the items. Low value for the time. read more

Trung's customer service skills are fantastic. His cantor is laid back and friendly. I came in for an oil change and I appreciated how quickly he got things sorted, no unnecessary up selling. I'm just here for a routine oil change, no frills. It was really refreshing for me since in the past at a non Jiffy Lube business that the front desk tried to push for a 90k service when my car was only at 45k at the time. read more

Went here for a simple oil change. Ended up taking forever for a horrible job. Oil is now leaking nor did they restart the service record; but at least they had plenty of time to vacuum the inside of the car. Never going here again, don't waste your time or money. read more

Jiffy Lube - Oil is leaking. - Auto Repair Near Me - San Jose, California

I would not come here if you're in a time crunch. Over two hours for an oil change. There's 6 employees and they were just standing around talking to each other. Do not recommend! read more

Went in last November for a standard oil change. Assumed everything went well. Last week I had an air conditioning compressor start to rattle. I had some tow truck guys come by. They just were doing some quick checks and found that dip stick was just barely measuring any oil and the oil was pure black. Since my car was not drivable, I had it towed to my mechanic to fix the compressor. I told him about the oil and ha him look at it. No problem with the car to cause loss of oil. I went back to Jiffy really just to let him know what happened. I wasn't going to press on anything, but then without looking at anything declared that my car probably burned 4-5 quarts of oil without me noticing. I've driven and worked on my own car for 50 years and never ran into such poor customer service. If you come here, check your oil levels before you leave read more

I'm pleased with my experience here at this location. They gave quick services & quality work. Customer service was excellent! Other companies need to take some pages from your establishment. I will be recommending this location and this company to others. read more

Jiffy Lube - Great place to come with Great customer service! The best part is the speed & quality of the service - Auto Repair Near Me - San Jose, California

How do you put half star? Took off parts for glove compartment to get to cabin filter and didn't put it back together. They just threw parts in the glove compartment bc they prob didn't know how to put it together. If you want rude customer service, go here bc they are great at it read more

I came by this shop for transmission fluid flush on a Thursday morning. The staff there were very polite, efficient, and professional. I was able to pickup my car within an hour. I do see some of the other customers were able to pickup their vehicles within timely matter. A plus service, thank you.. I will be back for more service of my car in the future. read more

This place changed from being most awesome to absolutely horrible. There are a few workers are down right rude and liars one said one thing another says something different was lacking any customer service and horrible mouths and attitude. Ok if rules are rules but could have got my money and service by addressing differently instead of ARE YOU GOING TO PAY OR NOT very rude someone with class and customer service professionalism would have addresses professionally and still got my service. wow please don't use this location you will only be disappointed. read more

I have been going here at this location for over 10 years now and never disappointed. Today I got my oil change for my wife's vehicle and they did a great job as always and got to meet the famous Sam read more

I went in to get an oil change today. My car was the only one there. The workers were super unprofessional. There were 4 workers (Angelo, Benjamin, Alan, couldn't remember the other) were just standing around and talking. While only one (older) worker helped us out. Angelo even pretended like he was going to kick my car. Which could have actually resulted in damage to my car. The oil change could have been done in a fast timely manner but took long since only 1 person out of 6 people were doing their job. read more

Fast quick and efficient!!! Super friendly crew winth no pressure selling tactics! Super duper service

Super unreliable and unprofessional. Brought my car in for an oil change, and they started revving my engine "because they wanted to hear my turbo". I also told them not to remove my air filter bc I have lifetime warranty reusable air filter, and they removed it anyway. Why would you touch something when someone told you not to?? They also over inflated my tires and didn't follow the manufactured recommendations. It's literally on the side of the door. Then when I started my car after I left, there was a high pitch sound, so now I have to recheck everything. The full synthetic oil change was $120. Trash place, no wonder they have such low reviews. read more

Well done give those guys some praise and raise. All peeps are so polite and cool. Next time again for a oil change.

I never ended up getting any resolution from this Jiffy Lube. I wrote to customer service on the corporate website and they assigned a manager to take a look at my car but he just denied that they could have done the damage to my oil pan. So now I'm stuck fixing my car on my own. NEVER GOING TO JIFFY LUBE AGAIN!!! read more

Came in today for an oil change and tire rotation. They listed all the services they did at the end when you pay. I was skeptical but had hoped they would do all of the services especially when it's listed. Their manager was in the building so had even bigger hopes it would get done properly. I get into my car and it wasn't vacuumed. I live very close by so I didn't drive far but once I got onto the freeway to go to work, my tire pressure was low. I called and asked the person if they add air when they do tire rotation and he said yes. I explained what happened and he was speechless. Eventually the manager Eric answered the phone to let me know to come in so they can do it for me. read more

Decent enough place. Rarely had a problem except that online coupons do the work here. Get with the times. Online coupons work everywhere else. Researching other places to go now. read more

I've been a customer of this Jiffy lube for years everything appeared good until one day I noticed my car making a loud sound. Then I checked the oil and it was bone dry and since my car has a shield under, I never seen the oil leak . When I had it checked out I found out that my drain plug was loose and leaking profusely. I called and spoke with Eric who told me to get it down there and they will take care of it. Upon arrival he offered me a top off in which I requested a full drain for any possible metal shavings. They sent me on my way without any documentation of the visit. I contacted the BAR who advised me to have it looked at by another shop and documented. Which I did! The shop found Metal shavings and the oil was very black and dirty. I waited for weeks to get a response back from Sal and heard back just today that they will not be taking accountability for their actions. I am having to go through the process of filing a civil case now. If I could give them 0 stars I would. I DO NOT RECOMMEND THIS LOCATION TO ANYONE! From my most recent experience with the staff! They have been rude and Eric told me himself "we have to cover our a** too" be advised!!! don't get victimized! read more

I have to give up. It says it opens at 9am but it's still not open! I waited over half an hour....gonnaa see if another location can restore faith in JiffY Lube read more

Jiffy Lube - 9:30.....supposed to open at 9am! - Auto Repair Near Me - San Jose, California

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I been getting my oil change here all the time. The guys work there help me with everything I need done with my car every time I go there especially Eric. Thanks. read more

Don't recommend going here, the worker tried to tell me I only had 1 oil option (regular) when I asked for synthetic oil. As if I didn't know what I was talking about. Than the guy tried to jump into my car, which was already on but it's a hybrid so he didn't know it was on and kept trying to turn the key. I told him 3 times to get out, he still refused to get out of my car. He was complaining to me saying he need to revved my engine for the oil to come out faster. They also broke my splash guard while they were changing my oil. read more

Absolutely the worst Jiffy Lube that I've ever been to. There are no customer service skills to be had. The staff is completely oblivious to their job, or what their job is supposed to be. They're rude young and completely unprofessional. Sat here for over 30 minutes without being acknowledged, on top of that I watched them purposefully close down one lane for absolutely no reason other than to wipe the windows. They're lazy and I wouldn't give them a penny of my money. Drive the few extra minutes up to Santa Clara, so worth it! read more