Made an appointment, Drove 40 minutes to have firestone tires rotated; manager claims they don't have enough jacks to service my dually ford e350 truck. They were Firestone tires installed at Firestone auto service center, requiring rotation every 7k miles for tire warranty. They weren't even busy; i think they just didn't want to bother with a low dollar amount service. read more

Firestone Complete Auto Care - Business - Tires Near Me - Niles, Illinois

I stopped into this Firestone in a total bind because my tire was losing air out of nowhere. Mark took one look and figured out it wasn't the tire at all but a busted valve stem core. I never would've known. They were clearly busy, but he still made space for me and got it fixed fast. Super straightforward, super helpful. Mark really saved me that day. I'd go back just because of him. read more

Took my vehicle in for a quick look without an appointment. Mark quickly processed and got my vehicle on the rack in less than 15 minutes. Mark and the mechanic were quick and professional and told me the dealer's estimate was nonsense. They saved me hundreds of dollars and I will definitely bring future business here. read more

Fast, friendly, affordable service! They got me in right away and repaired my tire perfectly.

Had a great experience here! Communication was 10/10 and I was very satisfied with the customer service. Rohaine helped answer all my questions and it was overall a great experience Definitely would recommend !! read more

I went there talk to guy and he told me will take in hour then I look parking lot full cars and one mechanic work on the cars and still sitting there for two hours I went to the guy again and ask him how long is gonna take to fix my car and he say whole day, I said you told me one hour read more

When it comes to oil change they will price gauge you. A full synthetic oil change is $101.35. Considering that the full synthetic oil and oil filter at AutoZone is $35. They are saying their labor for a 1 hour job is $66.35! read more

I'm quite annoyed. I went in for them to patch my tire and they said it was too close to the sidewall. I asked them to place the spare on. Come to find out after my looking. There was a screw dead center in a repairable area of my tire. I see they just wanted to sell me a tire set. Bunch of liars and I'll consider the others tire companies locally. I am definitely annoy that this one location does not adhere to my standard of Firestone. Maybe I'll go back to Hoffman Estates if I need alignment. read more

I don't know about this place. This is my first time here since they opened. It's 4 degrees outside and my tire pressure light popped on. Went to my regular gas station to fill up the tires but the air compressor was broken. So here I am at Firestone at 7am on a Wednesday morning in 3 degree weather. I was told it would take 30 to 40 minutes (!!!) Because they need to move cars put of the bay, they have a lot of cars...yadda, yadda... Cars were pulled out of the bays and other cars were put into the bays. Well, there's an empty bay. My car with semi-inflated tire is still waiting outside. It's 7:37am. Good thing I start work at 12:30 because it looks like it's gonna take that long. Frustrating... read more

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Made an appointment for an oil change and TPMS sensor replacement. Showed up just before my appointment time, and they almost immediately started on my vehicle. Hour and a half later, all done (which also very closely matched their estimate of the time needed). Fantastic! Sensor was a little pricier than at nearby Just Tires, however not by much. read more

Came in for an appointment scheduled online, upon arrival im told they don't have anyone in to complete the services requested when i made the appointment 4 hours earlier and I wasn't given and call or any heads-up for that matter about the service i requested can't be completed. The services i requested was a VEHICLE INSPECTION and a WHEEL ALIGNMENT, "my guy whose working doesn't know how to do any of those things, all he does is oil changes to be honest". Great so what do i do with that? drove 25 minutes out of the way with this being the only firestone with an appointment left. Totally not worth spending your time here for them to be not equipped for the day, where is your training department firestone! read more

I'll keep it short & sweet Firestone fuckin SUCKS they're a fukin rip off & the people that work there are the worst & do not care about you they just want to suck your blood. Spent $500 bucks for my car where I thought they would do a good job which they didn't I had a new battery replaced soon as I went home it didn't start they messed up the wiring I had to go back again and wasted my time again so they could fix it again then he told me I needed fluid for my AC and I said OK do it I go turn on the AC it still didn't work this is so frustrating when you go to a namebrand place you think you're getting your car done right but no !!! real small regular places do better what was I thinking I will never come here again and I will never tell anybody to come here also waste of time and waste of money read more

I brought my car here for brake bleeding. They told me it couldn't be done because the bleeder screws were frozen. I'm a school trained auto mechanic with years of experience. I do most expensive repairs myself. I check it out and have absolutely no problem opening the bleeders screws. read more

I've been bringing a couple of vehicles here for routine maintenance for the past few years. Very convenient as they are just a few blocks from my house & dealerships can't seem to do this stuff in an efficient manner. Today I brought in my Focus ST for brakes & an oil change for the 1st time. The guys did a great job! I had a few questions for them upon pick up & all were answered. As usual a great experience & I will be back. read more

I went in to get my tire patched. The staff was very friendly and helpful. Very affordable! I'll most definitely use Firestone again!

Outstanding service and communication from the staff at both the Niles and Deerfield location. Honest, reliable, friendly and above all, Fair. Thank you!!!! Forever customer!! read more

I've given this place three tries, and I've never managed to actually get work done on my car. The first time, I came in to get an oil change, but they said they wouldn't be able to get to it for about 90 minutes. The second time, I needed a new headlight, and they said it would be a couple hours, but I couldn't leave the car with them--I would have to sit in the waiting area the whole time. The third time, I needed a new battery. They said they had it and would put it in; then after 40 minutes, they told me the battery they had was leaking, so they would have to get a new one from the Skokie location. After waiting another 30 minutes for that, they said the one they got didn't fit, and was I sure my car was a 2010? At that point, I had to walk out. read more

Made an appointment for a oil change, was still told the oil change would take an hour to hour and half. Almost as if the appointment is useless. If I would have known it would take an hour and half for oil change, especially with an appointment, I would have gone to jiffylube or grease monkey read more

Not sure where communication broke down but I made an appt for Sunday at 8 am and no one was there, left and went to Just Tires after waiting 20 minutes. read more

Alex could not care less about customer service. Cant align the car 100%, wont do anything, left my lights on, burned out my headlights, charge for shop supplies, no one else does. Alex could does not care about the customer, the customer is always wrong!! read more

Extremely disappointed. I bring in my vehicle regularly for scheduled maintenance as I travel quite a bit for work. Recently, I brought my vehicle in for an emergency service. After bringing in my car, I received a call from the mechanic informing me that a bolt was stripped and needed to be replaced for a whopping $475. Something didn't seem right to me (as they are the only shop I go to regularly) and I got help from a buddy of mine who is also a mechanic. To my shock, he informed me that the previous mechanic forced the lug nuts on, not just one stud but two. I was also surprised that the mechanic who quoted me gave me a more expensive quote compared to other Firestone shops in my area. I called requesting a more fair price and consideration especially for such damage on their part. I was only offered a coupon. I have filed a complaint and are going through regional customer support. Won't be going back to this shop. read more

Stay away from this place. I never been so disrespected in my life. Salesman Mosses has no customer service skills and the manager Alex is just as bad. Do yourself a favor and go somewhere else. read more

Excellent service. Eric took stupendous care of me after a night from hell waiting over 2&1/2+ hours for my roadside assistance to come...TWICE! Long story for another day. I was towed there. Luckily, I did that because the run-flat tires that should have been on my fancy Caddy were NOT what was on it. Two different sets (one on the front and one on the back). Neither of which were run-flats. Just ordinary tires. There's no spare on this sports version of a Cadillac because there's supposed to be RUN-FLAT tires on it. Smh. Anyhoodle, by the time I got towed here, it was only an hour till opening so I stayed and headed in just after they opened. I saw the crew trickling in just before 8 am. As soon as I explained to Eric that I was far away from home because roadside assistance only tows you so far and what a hellacious night I'd had, he put me on the books right away to squeeze me in as quickly as possible. Even though they were super booked from all the weekend tires mishaps since the weather has trashed Chicagoland's roads. After discovering the car didn't have the run-flats, we discussed whether I wanted to just replace the two rear tires or get a whole new set. And whether they should be the run-flats since I had no place for a spare in this car. No pressure from Eric. Just information given and I decided to get the whole set of run-flats so I wouldn't be stuck waiting for a tow again. Eric explained in detail how they worked. Answered all my questions. And didn't push the most expensive ones at me. Just suggested a nice reasonable set that was on sale even. AND made sure to give me my Uber discounts! Now that's service. Explained in detail all the costs, taxes and totals. Including labor and the cost for the below find. My day just keeps getting better. Further issues were that I inherited this car from my dad and no one had given me the locking lug nuts' key. It was nowhere to be found in the car either. Cue Eric calling his guy that had the day off but had the only kit for removing and replacing these locking lug nuts to get access to this mechanic's tools. (Yes. They all buy their own tools so lock them up. But he was nice enough to give the shop access without him being there.) Also cue Eric calling multiple shops to get 4 new lug nuts to replace the locking ones. He kept me informed throughout. Told me to have at snoozing in their lounge after my no sleep hell night where I didn't think I'd even be able to make it to a restaurant in the freezing cold to wait. Let alone stay sitting upright in a booth. Lol Their big chairs are quite comfy. Anyway, after all is said and done, I think I paid less than he quoted me even. And he apologized for it taking so long. Told me it would have taken half the time without the lug nut issue. Which I appreciated how quick it got done and that I didn't have to wait all day. Or go away and come back. I would recommend these guys to anyone. Especially due to the great guy, Eric, that's running it. I heard him being professional and upfront with everyone over the phone and that came into the store. Even with being slammed. He was never rude. Just upfront with how busy they were. And he was MY saving angel. read more

Had my 2011 Sienna serviced at Firestone (Niles). I was fortunate to see a $100 off of $500+ service. Had tires replaced. Got the Firestone Firehawk Wideoval AS. Read great reviews on the tires especially on rain/snow/ice (Please review attached photo of performance ratings). I was quickly greeted. I printed out the $100 off coupon and dropped of my car. Within 1 3/4 hours, received call that service was completed. Service was done within 2 hours. A few minor complaints - 1. One of my tires was missing a tire stem cap - went inside and was given a replacement. 2. All of my rims had grease - wasn't wiped cleaned. As part of service, cleaning the rims should also be a priority (presentation and quality of work). Overall, my experience with Firestone (Niles) is positive. And due to the minor misses, I gave a 4-star. With my service, I get free tire rotations. Kyle (the onsite Service Rep) was easy to work with. I recommend it. But always do your research to get the best deal in tires & service. read more

I went to this location, because my car needed new wires. The salesman said,"You need spark plugs too." I said,"I don't have a lot of money and I talked to my uncle and he said, I probably just need wires." He said,"Okay, great have a seat!" I sat down and 45 minutes later they gave me my car back, but it was driving the same way. The next day, my uncle stopped by to look at the car and he showed me that the spark plugs desperately needed to be changed. He showed me that the wires were also damaged too. They looked worn and eroded. I had to pay to have my wires and spark plugs replaced elsewhere. One thing that I learned about Firestone is that if you tell them what you think is wrong and they aren't going walk you over to your car and educate you one what should be done! They are going to tell you to have a seat and allow your car to sit and hand you the keys back without doing anything. They didn't fix anything on my car, but they did manage to steal my money. I will never go to a Firestone again! read more

Well,once again Jeremy takes care of business.I went in ,got a some oil change. Boys were busy this saturday..Waiting area was full. i planned on couple hours wait, which was fine. Gets me out of the house.58 minutes start to finish. Car pulled up front for me,got the door for me..it sounds minor,but when you are stuck using a walker,it makes a difference.These are good people at this shop. Thank you Jeremy and Tony.You guys run a good shop. read more

I took my car for a regular oil change as I have here since I got my car. And the other car I had. They had my car for 45min before they called to tell me they couldn't do the oil change because they were missing a tool. They left my car outside running while I waited inside to get my keys or an explanation. The manager walked in said my cars outside with the keys. Gave me no explanation other than each tech has their own tools and he didn't have the one he needed to get the filter out or something. They basically rushed me out like they messed up and we're trying to cover it up. I'm taking my car to the dealership and calling corporate tomorrow. read more

Horrible customer service! This has been my go to place for all auto repairs since the very first day this location opened but ever since they changed management and staff I've had nothing but issues. I had an appointment for an oil change and after inspecting my vehicle they refused to perform the service because the oil plug has been outfitted with an EZ Oil Drain Valve stating that they didn't feel comfortable and didn't want to be liable for any leaks. Perhaps your mechanics should take the time to educate themselves on the benefits of this type of plug. It's actually safer than any conventional type oil plug. read more

Please stay away! I brought my car in about a week and a half because the brake pedal was soft. Although it was soft it was still driveable. I went through Eric, the service Manager, who reassured me that if I brought my car in first thing at 7am that they could remedy my problem of a soft brake pedal by fixing the Master Cylinder. So I scheduled to drop it off on a Wednesday at 7am. Before scheduling the appointment I wanted to confirm with Eric that it would only take a day and I would have a working vehicle to dry to work the following day. Eric reassured me that they could take care of my car and have it back to me the same day. After waiting until noon to get a courtesy call on the progress of my vehicke I decided to call and spoke with the Shop Manager Daylin to get an update on my car. Daylin told me the parts came in late, which I thought was strange since I had made the appointment 3 days in advance. Daylin told me he would give me a call when it is all set and ready to be picked up. 5 hours later Daylin called back and told me that there was a problem. The new Master Cylinder was defective. I told Daylin that I would need a way to get to work and unfortunately he said there was nothing he could do about it. So Unfortunately I had to take a day off of work so they could order a new Master Cylinder. By the next day, Daylin called back and told me that there vendor wouldn't be able to get them a Master Cylinder for a few days. So I told them to just put the Old Master Cylinder on I'll drive it to the dealer to get it fixed. 4 hours later Daylin called me back stating that my car did not have a brake pedal. Daylin told me that he could get me a rental car while they figure what they did wrong. The next day I received a call from Alex the Store Manager. Alex told me he thinks my car needs a Brake Booster. So I had to wait an additional day 3 days until Alex called me back and said the Brake Booster didn't help me get a brake pedal back. After towing my car to A Ford Dealership The Store Manager Alex, asked if I could bring the rental back even though I am without a car that they promised that they could fixed in a day. Unfortunately I am still without a car and plan on renting one soon. I would highly advise anyone who needs brake work done to avoid this place. I will write another Yelp update in a couple of days when EK Automotive in Edison Park, who I recommend to anyone looking for automotive repair or maintenance. P.S. They told me I needed a new Master Cylinder. Stay Tuned!!! read more

I came in late in the day with a damaged tire. They ordered, gave me an update when the tire arrived and had it on and ready for pick up early the next day. I have health issues and they immediately helped unloading my trunk to get the tools out and put my things back when I picked up. They were very professional and pleasant and I highly recommend them! read more

This place is legit. Manager and staff went out their way to help us. Mechanics did great work in a timely manner. Wouldn't hesitate to refer or come back. read more

Not sure why I come to this location because the service is hit and miss. Jeremy is great. He will do is best to provide updates and keep you informed. His customer service is good. I can't quite say this for other service managers that work here. Jonathan leaves a lot to be desired. He doesn't listen to the customer. Big problem for a service provider. Another thing is that they always seem to be understaffed and running behind. It's worse than a doctor's office. You make an appointment and it is never kept because they are behind. Needs some attention from corporate. I'd go 2 stars if not for Jeremy. read more

Dangerously incompetent, drastically overfilled my tires causing one to go flat, RUDE, and overpriced. If you make the mistake of going here be sure to inspect their work before getting on the road cause it might not be safe. read more

When you walk into any auto repair shop it's usually never good news due to the fact that something is probably wrong with your car. You never really expect to walk out of there with a huge smile on your face after you find out that there was a nail in your tire or your air sensor is corroded. The customer service that these guys offer is absolutely over the top. They take you right away, they go above and beyond just to make sure that there customers leave satisfied. Paul, one of the mechanics is absolutely wonderful. He takes the time to explain everything step by step for what the problem is. I'm very uneducated when it comes to cars, especially knowing that I'm a 21 year old girl. I've been to shops where I feel that the mechanics take advantage of me to buy more products then what I need just because I don't really know anything about cars. Paul took the time to teach me how to check my tire pressure. His customer service was more then I can ever ask for. I wish I could give this place more than 5 stars because it truly deserves it !!! read more

My husband took his car here to fix its breaks and they put in a used part and messed up his car. His working car that he brought in was no longer drivable and they had to tow it to Ford to fix and ford said it would cost 3,000. Firestone messed up his car and now it will cost my husband 3,000 dollars to fix it. Firestone said a supervisor would call us back and this was 5 days ago. DO NOT Take your car here. If I could give zero stars I would read more

Really love this firestone! All of the staff is friendly, accommodating, and knowledgeable. My car was done on time!

was treated very unfairly by the new manager named Ron Upton. First off he was very unprofessional how he handled the situation. He had some nerves to tell me I can't get my car aligned at this Firestone location because hes not honoring no customer alignment specs. Then what really blew me is when he said, "I'm the new manager (cocky voice) and the manager that was here before got fired". Clearly he's wrong cause I've been a customer for 10 years and have always had the alignment specs done at any location i go to no questions asked. Then I figured ok Im not gona argue with him just make sure my steering wheel is straight. Then he starts giving me this dumb look saying, "oh you been here plenty times" and literally starts making up excuses that my vehicle isn't up to date with service records. Moral of the story is Ron Upton has no right what so ever to be working at any Firestone location. He's a cocky non professional not likeable guy at all. read more

I have had two experiences with Firestone Auto Care and my 2009 Toyota Camry. The first time I pulled up and they were only place near by to my location that happened to be open at 7:30pm in the evening on a weeknight when my car kept turning off randomly or failing to start. A friend of mine gave me a jump and then I drove over there to have them look at it. They turned the car off and turned it back on and there were no problems starting and so they sent me away, and I never had the same issue ever since. The mechanics who came out of the garage to help were really nice and helpful, even though it was probably super close to the end of their shift, they were willing to help. That was the reason that I came back for service when I needed it later. So last week, I noticed that I needed an oil change and I checked online to see if Firestone had any coupon deals or package deals and noticed a "winterize your car" special that included fluid checks, topping off washer fluid, tire rotation and air pressure checks, and some other things. see below for more info http://www.firestonecompleteautocare.com/offers/vehicle-inspection-coupons/?id=fcac-checkup-11 For the record, I am a mom - 33 y/o female. In addition to the "winterize" service, I added an oil change, and the manager quoted me 45min-60min service time. It was around 4:45pm. He called me back 45 min later to tell me that I needed almost a $1,000 in additional service work: new front and back brake pads and service ($99 per axle = $200), rotors/calipers ($198 per axle!!!+Labor), and cabin air filter ($50+Labor) and air filter ($20+Labor). He told me to come in and he would show me. I waited for a ride to bring me back to the shop, and when I got there and inspected the car with him. While I was waiting for the manager to finish up my vehicle, I googled the cost of original Toyota parts and rakes and rotors cost less combined ($105-122)! see here: http://www.autopartswarehouse.com/shop_parts/brake_rotors/toyota.html and the standard filter parts were significantly less! I decided to opt against getting serviced there because I felt I was being WAY OVERCHARGED. I pointed all these things out to him, and asked if they price matched. No. So, while I was waiting I ordered the filters online from Advanced Auto Parts ($30 for both plus tax). I got my car back, picked up the filters down the block, as I was driving I noticed the tire pressure check light was still on, and so I called to say that I noticed A) they did not write the number of miles til the next oil change, nor did they check the tires. The manager answered the phone and told me not to worry the light would turn off in a few minutes. I got home and then my partner and I changed the filters out in my backyard, and as we were closing the air filter under the hood, I double checked the oil and fluids. Oil was fine, but fluids were almost drained and not checked or refilled. Aggravating. By then it was like 7:50pm, I called them to complain and let them know and the manager told me to bring it back to them and he would check it himself. I explained to him that it was Not convenient at all for me to bring my car back to have the job done correctly. By then, I am already behind schedule in getting dinner ready, helping the homework routine, and starting bed time routine. I planned on going back the following weekend, but the rest of my week evenings were booked. I ended up changing the washer fluid myself and using the de-icer that we keep in the garage. And my tire pressure light is still on two weeks later. read more

If you really do not care how you are treated then this is the place for you. I believe customers should be respected so when I came in for my oil change appointment and asked the service writer to mention to the mechanic that he be careful with the retaining clips holding down the covers on the engine, he acted defensive. First he said he had no idea what I was talking about, and when I explained that three clips were missing after my last service there he said that wasn't possible. He said that the clips must have just vibrated off. I explained that was not the case, the center of the clip must be pushed down and then the clip must be pried up, he told me to trust him, they just fall out. I told him I could not trust him if he thought I would believe the clips could vibrate out. I could not believe how argumentative this service person was being but I'd had several bad experiences at this store, so it was par for the course. He told me the price of the oil change and it seemed higher than expected. I asked if the coupon had been applied and he indicated it had. I asked for my copy of the confirmation of services and he told me there was no such thing. I said I always got one before and he told me I never got one. His name was Alex and the business cards indicated he was a manager. Finally, I asked the cost of a tire rotation. He said it was $20. It should have been $9.99 with the coupon. I told him that I didn't want them to touch the tires, not even to check the air pressure because they do not have nitrogen and I didn't want to lose my valve covers again. He said he'd take off the rotation which surprised me because I had not asked for a tire rotation, he had added one & charged me full price, and then didn't give me a copy of the services I ordered. On a previous visit to this store I had them rotate the tires. Afterward, I found that all four of my aluminum valve covers were missing and there were greasy hand prints on the tan interior of the trunk. When I brought this to the store's attention I was told the valve covers probably vibrated off. I ended up contacting a district manager because the store manager would not return my calls. On another occasion I made a service appointment online and arranged for a friend to meet me at the store with plans to shop and lunch while my car was being serviced. We arrived at the store and I was told they had no record of my appointment. They told me they were booked all day and could not do an oil change. I asked that they squeeze me in as my friend had driven in from Wisconsin. They told me that I didn't have an appointment and they didn't have any openings. They said the online appointment system didn't work and I should phone in my appointment. Apparently, I must have complained that the appointment I made online was not being honored because when I picked up my car today and got a copy of the receipt, there was a note section at the bottom of the page saying "5/1/17 - Customer complained again about not being able to accommodate same day appointment,". And another note saying "5-17-17 Customer complained again via C SAT refuse service per management," what ever that means. So, beware, if you complain about sloppy work or missing accessories, or bad treatment, it will be documented and your service writer will have an attitude before you walk in the door. And yes, I did call Corporate to complain about the way I was spoken to and the documentation on my receipt and if you are thinking, why did you ever return to this store anyway, you are right, MY BAD. To save a few dollars and a little time has cost me much in replacing parts ($25) and aggravation. read more

If I could give zero stars I would. Absolutely the worst choice to bring your vehicle, I went to Firestone on Harlem in Norridge and they were great however they couldn't get my car on the ramps because it is lowered. They suggested I go to the one on Harlem and Dempster. I had the print out work order stating $95.00 for an alignment to be done. I drive over and one of the guys says he can't honor the price that the Firestone in Norridge offered and that it will be $150.00 + an extra charge if it is difficult to align. They should just close this location down or fire everyone and get new workers cause they have no idea what is going on. Save yourself the trip and go somewhere else. read more