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    Firestone Complete Auto Care

    2.9 (112 reviews)
    Open 8:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    34 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto regulator replacement

    Auto switch replacement

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Windshield wiper replacement

    Firestone Complete Auto Care Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    10 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    11 years ago

    Alberto and his team did a fantastic job repairing my tire. It was near closing time but he didn't hesitate to help us out.

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    11 years ago

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    12 years ago

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    10 years ago

    I was driving to LA and had to pull over because my tire pressure was off. Alfi helped me, and gave exceptional service! Thank you!

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    9 years ago

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    8 years ago

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    Page 3 of 3

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Came here cause I got a flat tire, they were open on a Sunday and fixed my tire fast with no problems.

    Mentioned in 6 reviews

    Read more highlights

    Downey Car Care Center

    Downey Car Care Center

    4.2
    (834 reviews)

    I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

    Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

    Pep Boys

    Pep Boys

    2.9
    (174 reviews)

    Took several emails to corporate but was able to show my purchase of the lifetime alignment. Once…read morethe receipt was provided by corporate the shop was able to provide the service and was very positive. I would like to give five stars but since I had to do all the leg work to prove my purchase we have to go with three. Still don't know how my account was deleted.

    I'm writing this review using my wife's login…read more This review is delayed because I was out of town, but I want to document my experience regarding an unresolved issue following a recent service. Here is an update regarding my complaint. On February 5, I went to see the Manager Richard. He informed me that corporate will not cover the damage to my vehicle because my oil change only cost about $100, while the original hood pin for my vehicle costs around $500 from the dealer since it is only sold as a complete set. Richard also told me not to call him anymore and said he would call me with updates. I found that response very RUDE and UNPROFESSIONAL. If they had actually followed up with updates, I would not have needed to keep calling in the first place. To summarize what happened: after my oil change on 10/22/2025, the technician who worked on my car, Christian, failed to properly reattach the hood pin. As a result, the hood pin was dragged and eventually broke off. I brought this issue to the attention of Ozzy and Richard. Initially, they appeared willing to help resolve the problem, but when it came time to replace the damaged part, they refused to cover the cost of the original component. I returned to the store four separate times and made numerous phone calls trying to get this resolved. Instead of properly fixing the damage they caused, Pep Boys attempted to cut corners by purchasing an aftermarket piece and even suggested grinding it down to make it fit the hood pin. This kind of workaround is unacceptable and completely unprofessional. It is shocking that a large multi-million-dollar company would handle a customer issue this poorly--especially for someone who has been a loyal customer for over 20 years. I expected accountability and a proper repair, not a cheap patch job for damage caused by their technician. This entire experience has been frustrating and extremely disappointing. If this issue is not resolved properly, I will escalate it to corporate and file a complaint with the Better Business Bureau so other customers are aware of how situations like this are handled.

    Firestone Complete Auto Care - tires - Updated June 2026

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