I bought my wife a new CRV here. The process was non-threatening and seamless. I did my homework...so I knew what I wanted to pay. They treated me with respect, and they were honest. read more

Honda's current national ad campaign is "Helpful Honda" - it ought to be HELL-FUL HONDA if the service department is anything to go by. I've had a problem with my "battery" - according to everyone BUT Honda. Brad in service even slipped and admitted that replacing my battery, which is under warranty and was replaced in 2016, WAS A BIG RED FLAG FOR HONDA. The subtext, of course, is they won't replace the battery to find out why the car keeps losing a charge because Honda will "ding" them. They've kept the car numerous times and have been unable to track down the "parasitic drain" they believe is causing the battery to go dead. Fine, we'll see. But my battery was leaking ACID and I just had it in for service three days ago. So you guys didn't service the car very well if you were replacing the oil, the transmission fluid, and you didn't notice the battery acid on the top. Seriously? Of course, maybe, perhaps, there's some mysterious parasitic drain but more likely is the fact that you didn't want to get that ding from Honda. FYI, I've been sitting in the waiting area and seen service guys upsell people on tires, and other stuff. I've been going here for years, but no more. Must be new management protocol since they didn't used to do this. FYI, Honda, you can expect a social media campaign touting your incompetence which is what happens when you jerk a writer around. Just saying. read more

Garrett Rindels is very kind and thorough. He takes the time to make sure I understand what my car needs, applies coupons when appropriate and is accurate with how long it will take to provide maintenance on my car. read more

I had a awesome experience and everything was provided as expected. The Sales Consultant Alfonza helped us a lot and helped to select a perfect car for our needs. I appreciate him and 1st honda. read more

Thank you Albert Rodriguez for our new car! We are thrilled! You covered all details about the car & the transaction, and you got us the price we wanted for the new car and our trade in. Albert was very professional and kind, in meeting all of our car needs. I was a Toyota fan for 40 years, but their cars were having too many Recalls. So, now we have 2 Honda's, they run beautifully, and we're very happy! Thank you again Albert, at Simi Valley Honda! read more

I know it's Simi Valley so I expect a certain level of prejudice but this was just uncomfortable. This was my very first dealership i had gone to after researching hondas online for months. It was three of us, we are younger individuals and I was ready to buy a honda. (I brought my brother and boyfriend to help me not get taken advantage of) mike the sales guy of the month obviously did not think he should treat us like customers. We did test drive the car and I was wondering if I qualified for their limited time 0.9% APR financing and that is based on credit. I asked if he could check my credit to see if I qualify and we can talk numbers. He immediately said well how serious are you about buying tonight we do not just run people's credit to have them run off to other dealerships with it. I said I understand but obviously me qualifying will determine my financial situation and I need that before talking about anything else. He ran my credit and told me I do qualify, well actually he told me his manager was nice enough to bump me up to be qualified when the other dealerships after him never worded it that way I was always just qualified. He asked me what I was looking to pay and I said what are you willing to offer? I had My number in mind...but i Wanted to see an offer. He went on his computer and said very condescendingly, knowledge is power and I want you to know what the suggested retail price is for this car (which I had spent months looking on truecar, carewoo, Kelly blue book, other dealerships, etc) I said ok now what can you guys do for me as far as price? And before he even showed me a single price, I never once saw a number for the car other than the sticker price, he said why don't you go do what you feel you have to do, go do your research and bring me any written quote and ill beat it. He shook our hands and said good luck. I have never felt dismissed by someone who I thought wanted my business before, and he missed out on a sale that night. He called me a few days later and said he thought we were close to a car sale the other day and he wanted to follow up, close to a car sale? Really? he never even showed me one number, nothing! A week later I ended up at Scott Robinson honda in Torrence and had an amazing experience, they were patient, treated me with respect from start to finish and never talked down to me. I have them my business gladly. Steer clear unless you want to go through the typical B.S. car sales game of cat and mouse. They don't want to help they want you to pay top dollar. He isn't sales person of the month for nothing, and not for the consumer's benefit believe me. read more

They may be 1st Honda but they are LAST in service. I waited nearly 2 hours for my oil change and tire rotation after being told it'd take "1 hour and twenty minutes." I was in the waiting area the whole time, and no one called me to let me know my car was done. I had to go up to the counter to inquire about the status. When they realized my car was done, there was no apology for the delay. No one even went over what they did or the itemized break down of the charges. They just lead me over to the cashier and said thanks. WOW. And the worst part was, looking on the time stamp on the invoice, my car was done after 40 minutes. Soooo, I waited all that time when my car was just sitting there. WTH people. I had always gone to the Honda dealers from where I'm originally from for servicing and this was by far the worst service I've ever received at a Honda dealer. I probably would've been treated better at Jiffy Lube. Definitely going to try and find a different dealer to get my servicing at, because this really was unacceptable. read more

Thank you Albert and Darrel for getting me into my second car! Got my first car from 1st Honda now my second! I'd recommend anyone looking for a new car to go to them! Thank you for everything guys!!! read more

Their new service advisor, John Witham, really has a bad attitude and I will avoid him if I ever return. I spoke to him very politely, but I'm not sure why he has to talk to me with a attitude. There are bad customers and there are good ones. Not all customers are the same. Just because one or some customer was hard to deal with, he doesn't need to take it out on other customers. read more

After spending all day test driving cars in Thousand Oaks...we had pretty much decided on the Honda Civic and came back to our home town of Simi to get the final pricing to purchase a vehicle. We like to keep tax money in our home town. The manager and sales person were so rude. When I told them I am a Costco member and wanted Costco pricing, they proceeded to tell me how much of a rip off it is for dealers to be a part of the Costco program.... I love Costco. They did not want to give me pricing...said to come back when I am ready to buy. I stated I was ready....wanted pricing to decide between the VW or the Honda. They said any price they give me would only be good for 24 hours (I told them I was purchasing in a week). How does a business run with pricing that differs every day. I guess it depends on who you are and or what day you come in???? That is why I use the Costco program to purchase cars. The price is the price......no secrets and no changes based on what day of the week it is. They explained that too many customers have come in for pricing and just taken the pricing to another dealer to make their final purchase. Maybe it is because of the rude sales people. They seem dishonest based on the secretive pricing. Remember the number one rule in customer service. The customer is always right. A salesman should never be arguing with a potential client.....can't imagine how they treat you if are a client. After using Costco auto program...I was directed to Oxnard Honda..I received detailed pricing by email, including taxes, fees and loan info. No problems....super efficient and easy. Going to pick up the vehicle next week! read more

Nate and James are fantastic! Super helpful and knowledgeable. I am so happy with my new Hatchback!

I submitted an interest on 1st Honda on a 2014 Honda Accord Hybrid Plug-in and I was immediately contacted by the internet sales rep Charlie J on the phone. He asked me what kind of pricing I was looking for? I replied with "I'm looking for the best deal you can offer." I had explain to him that I had been quoted with the selling price $38,500 from another dealership. Soon after he hung up and spoke with the sales manager Albert and he quoted me $37,511.96. I was excited so I went to my bank and requested my loan to be approved on October 30, 2013. My loan at this point only last 30 days, I had made plans to go down on Sunday to purchase the car with my Credit Union loan. I then called back Friday 11/1/2013 to inquire about test driving the car and purchasing it on Sunday 11/3/2013. So I called in asking for Charlie J to confirm and his manager Christian picks up and convinced me that it might be a better option to finance with Honda Financial. I agreed and filled out the form shortly but he had assured me if I didn't qualify, I could come down on Sunday with my Credit Union loan to purchase the car. So I called in today on 11/2/2013 and asked for confirmation of the appointment with Charlie J and he schedules a 6pm. I was excited at this point and then he calls me to inform me that they can't honor the deal because it required $15,000 down and I had to use Honda Financial to get the quote of $37,511.96. Albert and Christian never stipulated that I needed go with Honda Financial to get the deal. All in all they caused me to lost another 10-15 points on my credit score and lost of wages (200 bucks) for taking off from work. 1st Honda don't seem to care if the customer credit rating is taking a hit (after all, it's not their credit score.) They also don't seem to care that they caused me to lose wages from not working. read more

We went to First Honda to look at the Accord but I saw the new Civic Hatchback in Sonic Gray and that was it. Nathan Roshan was our tour guide and did an exceptional job. He wasn't pushy. He listened. He asked all the right questions. He was personable and friendly - not your typical pushy sales guy. He made the experience pleasant and quick. We arrived at 9:30am and we drove out of the parking lot at 11:30am. Thanks Nathan!! read more

Bait and switch! Called me to say they had the hard to find Fit EV in stock. I leave work early head down and find out they just have the regular Fit. Just because I drove 45 minutes doesn't mean I am going to buy a car I don't want. Terrible sales tactics read more

My wife's aunt gave us a 2007 Honda Fit. We had two keys. One fell off my key ring in San Luis Obispo this weekend and the other key's whereabouts is unknown. So, I called the dealer and ordered new keys. Stopped by to pick them up so I can open the car, release the brake, and get the car towed to the dealer so they can program the transponder keys. Total bill approximately $245.00. When ordering the keys the parts man said he would only sell them to me if I brought the car to them to have the keys programmed. BLACKMAIL. I, not feeling well, not looking for a battle (but I knew I could win), simply said "what choice do I have". Stopped by the dealer to pick up the keys. They asked to see the registration to prove that I was the registered owner which of course I'm not because we can't get into the car to drive it to the DMV although I do have the pink slip that has been signed over to me/us. I explained all of this to the parts man and the parts manager. They REFUSED to work with me to resolve the issue. I also explained that I was less than enamored with their service department as they once lied to me, charged me $110 to reset the airbag light on my wife's car (and spun quite a tale about how difficult is is, how they had to connect the car to the "Honda" computer system, and blah, blah, blah, blah.). I later learned that there is a simple procedure (involving turning on the ignition and then pressing the door switch 7 times in 10 seconds). I finally told them I wasn't feeling well, was in pain that they can only begin to imagine, and if we couldn't get the issue resolved and I couldn't leave with a key that could open the door to allow me to get the car down to them for the key programming hell would freeze over before I ever used their dealer again as I don't want to do business with folks that can't think and make a simple decision. I also told the parts manager that he knew what he could do with the two keys they had ordered. On my way out I left a message for the owner to call me so I can share my experiences with him. As hell is warming up, I doubt that I'll ever see them again. To that end, I looked on the internet, found a locksmith that can make and program the keys for $75 less. Per Joe V.'s request I contacted him. He seemed to only want to defend their position. He did not know the law but had strong unsubstantiated OPINIONS about what the law says. We agreed to disagree but he wouldn't let go of that issue until I made it perfectly clear I wasn't going to discuss it any longer. He then told me that all the information I'd found on the internet regarding resetting the airbag light on my wife's car was conjecture and unsubstantiated. I suggested that he get one of their service technicians on the line and we could find out the truth. He declined and I terminated the conversation because he is, simply put: FULL OF BS. Here is the law and it seems quite clear to me that if they copied my driver's license and kept a copy of the registration and/or pink slip (title) they would have been able to make me a key and be perfectly within the law, contrary to Joe V's assertions. I am disabled, driving causes me considerable pain and difficulty and I feel I'm owed an apology!!!!! Joe is free to post an apology on YELP but I seriously doubt he'll do so. Here is the law: 466.6. (a) Any person who makes a key capable of operating the ignition of a motor vehicle or personal property registered under the Vehicle Code for another by any method other than by the duplication of an existing key, whether or not for compensation, shall obtain the name, address, telephone number, if any, date of birth, and driver's license number or identification number of the person requesting or purchasing the key; and the registration or identification number, license number, year, make, model, color, and vehicle identification number of the vehicle or personal property registered under the Vehicle Code for which the key is to be made. Such information, together with the date the key was made and the signature of the person for whom the key was made, shall be set forth on a work order. A copy of each such work order shall be retained for two years, shall include the name and permit number of the locksmith performing the service, and shall be open to inspection by any peace officer or by the Bureau of Collection and Investigative Services during business hours or submitted to the bureau upon request. Any person who violates any provision of this subdivision is guilty of a misdemeanor. (b) The provisions of this section shall include, but are not limited to, the making of a key from key codes or impressions. (c) Nothing contained in this section shall be construed to prohibit the duplication of any key for a motor vehicle from another key. read more

Gabriel was very helpful with explaining all the features of my car and throughly answering all my questions. He provided excellent customer service prior to my purchase of my Honda. Highly recommend speaking with him if you visit First Honda. read more

I just purchased a new 2017 Honda Accord Sport. Got a great deal on it and was very satisfied with James, Marlon and Johann. Johann completed the sale and has excellent people skills, great follow up and was very friendly. He was knowledgeable and provided an overall great experience. I highly recommend First Honda and their Johann. Thank you read more

When someone finally read my Yelp review from 1st Honda of Simi Valley. They send me a text message from the same representative that gave me the most horrible experience for this location. His name is Bobby and he texted me saying, "Thank you for review on Yelp, happy holidays to you". Thank you also Bobby for being so unprofessional before I left your store that night. You thought I was not going to buy a car and that the next establishment will be worse. So far I have been referring customers to a different establishment ever since I got my vehicle. I hope that you "have a happy holiday" and "let's see if they treat you better". You made your store even worse when I left it. You should have left it when I said "sorry but it looks like we're both just wasting our time." When I said that you come back with a text 2 or so weeks later. You should have left it as is. I just want to tell the owners of 1st Honda to stop harassing your clients and should never misuse their contact number after the fact the deal was over. Do not contact me again if this horrible representative wish to send me sarcastic messages like this. read more

My 1st visit to Honda was horrible thanks to bobby. He wasn't helpful, very rude/disrespectful . I decided to go back to give them a second chance and I ended up walking out with my 1st brand new car thanks to the help of Nikesh and Chris. If you ever go to 1st Honda I highly recommend going to these guys. Amazing service! read more

My family and I came to 1st Honda to buy my son his first car. My husband spoke to Ryan Lewis on the phone. We picked a car out and worked on a fair price. Basically they couldn't make a deal with us based on $250. They let us walk out of there only for us to buy a car from Westminster Honda from Ray Egans. Not only did Ryan lose our business this time, he lost future customers as well since we have to buy my daughter a car very soon. Ryan Lewis starts out very strong like he really cares about you and your family but in the end he's like every other car salesman. Too bad Ryan your ego got in the way of making money tonight. Your loss and our gain. read more

Great overall experience at 1st Honda. Joseph Cook was very knowledgeable about the product during the test drive and took his time to go over the many features. Advertised pricing was honored and entire purchasing process was simple and stress-free. read more

I had my car serviced today. Everyone that helped me was friendly and helpful. The only problem I have, is that the person that changed the oil dripped it all over the top of the engine and did not bother to clean it up. read more

Just bought a 2013 CRV from this dealership, this was hands down the most comfortable car buying experience I have ever had. The dealership manager Joe was not only very knowledgeable about each of the new features of the Honda fleet. He heard all of our car needs and concerns. His sales team didn't swarm us like sharks, instead they allowed us to take the lead regarding which cars we wanted to test drive and didn't try to convenience us that we needed features or car makes that didn't meet our needs. When it came down to purchasing the car, Joe gave us the most competitive price and fastest delivery of the car we chose. This kind of customer service, professional conduct and REAL service is rare these days. I am and will continue to be a loyal customer! read more

We went to purchase a new vehicle and the sales manager would not honor the internet quote provided from their dealership. They offered far below low blue book on trade in. They were dishonest and slimy. We walked out! read more

Bought a used car in late 2013 from this dealership. Most grueling 6 hours. The salesman and manager lived up to the car salesman stereotype: underhanded, slimy, and dishonest. I was given quite the run-around, they tried to add-on additional charges on the final bill, etc. Overall, will never do business with this dealership again. read more

They tried to sell me a $53.99 cabin filter for my CRV, that I just bought on Ebay for $8. If you want to be taken advantage of, have your car serviced at Honda. read more

Came to 1st Honda and worked with Juan Sanchez to get our family car (2016 Honda Pilot)...he was able to get us our car with our desired budget...he was great and accomodate us very well...great job and thank you so much!!! read more

This was my second purchase from 1st Honda in Simi. I came back because I had such a great and easy experience the first time. The salesmen don't pressure you, are professional, helpful, knowledgeable and fun! Juan Sanchez made it feel like I was buying a car from a friend. Awesome salesman and a great car buying experience! read more

Thanks to Ryan Lewis I was able to leave 1st Honda a proud Honda owner. If you are ever looking into getting a new vehicle and find yourself at this location ask for Ryan, promise you won't be disappointed. read more

I came in to trade in my lease this past week. Being that I was over my allowed miles and a back bumper scratch, I was worried about the costs I was going to have to make. James was awesome! He presented the numbers for buying my car out of my lease and even took me on a test drive of the newest model. We ended up buying the new civic and I absolutely love it! James was such a great help and made my experience a breeze! read more

Bobby Tarafdar made acquiring my 3rd Honda Accord a pain free and pleasant experience. The entire staff was friendly and accommodating. I was in and out in under 2 hours- and left in a beautiful 2016 Accord. This was my first experience with First Honda of Simi, but it will definitely not be my last. read more

I had a great experience here at first Honda thanks to my sales rep Johann!! That assisted me very professional, helpful and accommodated to all my needs. He's the real MVP !! read more

Wow!! I actually had a fun time today purchasing a car! Michael Lenhart of First Honda of Simi Valley made that possible... i'm a single woman and very intimidated about the process, I also felt like I was with a friend and he was completely on my side to help me find the best deal and the best car to suit my needs. He was so sincere and helpful and definitely change my opinion of "car salesmen' Go see him if you are ready to buy a car! read more

Bought a Civic from Charlie tonight. It was a fast, clean, fair deal. i had been shopping at another local Honda dealership, but decided I should come down here to see what kind of price they would give me. I would not give Charlie the numbers I got from the other dealership. The other dealership salesperson asked me not to share the number, so I did not share it out of respect for the sales process. Charlie eventually beat the number without knowing what it was. The finance guy was nice and mellow and did not try to push extras on me. He just asked if I wanted them. I did not (and no amount of salesmanship would have otherwise convinced me, so that was nice). Charlie had the car detailed, explained the features, helped us set up our phone to the navigation, etc. I have been reading a lot of the reviews on here about sales tactics. Having been in sales myself (different area of sales), I can understand why a salesperson won't give you a quote over the phone. You basically get the phone quote, go to another dealer and have them beat the quote. It is a waste of the first dealer's time and they don't have the opportunity to try and sell you their car in their dealership. Also, car sales in general can typically be aggressive sales. Get comfortable with that possibility, do your homework, understand what you can spend, what a good, fair price is and try and get that price. Also understand what a totally ridiculous offer is. You don't have to be rude and neither does the salesperson. Aggressive doesn't have to mean rude. I was told the first offer I made tonight was an aggressive number. Great! We're on the right track! Did I take offense? Of course not. He wasn't being rude. He was getting the show on the road. Take the emotions out of it and negotiate the numbers. I also understand a business is there to make a profit. That's how they stay in business. If you can strike a fair deal, then everybody wins. How do you expect any place to stay in business if you try and squeeze every penny out of them? And the same should be said for you as the customer. They should not try to squeeze every penny out of you either. Anyways, it was a pleasure to negotiate with Charlie! read more

My experience at First Honda was great!! I was not looking forward to the car buying/haggling experience but Bobby made the whole process fun but professional, informative and educational. Thank you Bobby at First Honda read more

I frequented this Honda service center for my 2007 Civic so when time came to look for a new car I made sure to stop by the sales department. My first meeting was with Michael Lenhart test driving the Honda Fit and he was fantastic with showing me all of the aspects of the car. Juan Sanchez was amazing on the day that my parents and I went in to purchase my new car. He stepped in for Michael, who I had the original appointment with, since he was tied up with another customer. I had a difficult time choosing between two of the Honda Fit models, but Juan was patient and informative while I made my decision. Once that was done he was great with filling out all the paperwork with my mother and I. I ended up purchasing a model higher up than what was first planned so Juan pointed out all the bells and whistles to make sure I would be comfortable driving my new car. It's been a couple weeks and I love my new Honda Fit! read more

First Honda Simi Valley - I recently went in with my parents to buy a new Honda Fit and had a wonderful experience. Bought it off the showroom floor! - Auto Repair Near Me - Simi Valley, California

Today I bought a car from Honda! James McQuillan helped us and he was wonderful. I came in thinking I wanted a black on black Honda and he completely changed my mind into getting a cosmic blue one and I could not be any happier. He was extremely friendly and was able to answer to all of my needs. I would highly recommend having him help you buy your next car. I am one happy girl! read more

I had an excellent experience with Alfonso Jimenez (sales consultant) and C.J. Adams (assistant sales manager). They spent considerable time showing me a variety of cars and actually really listened to my needs and financial priorities. They were helpful and understanding, without being pushy. In the end, I got an exceptionally good deal with terms that I am very comfortable with for my first time leasing experience of a 2017 Honda Civic LX. In this competitive market, listening to your customer's needs and priorities over trying to make a big sale will keep me coming back in 24 months! Thank you! read more

Really good service. Bobby was a good and knowledgeable sales guy. He got you excited about the car. Good stuff First Honda.

Let me first say the worst experience ever buying a certified used vehicle from this dealership. The seller Albert his manager Lambert who promised me that they would take care of some issues before I bought the vehicle. (Lambert doesn't work there anymore so they didn't want to honor the deal.) They assured me it was all going to be taken care of once I made the deal to buy. The deal was new tires, headlamp restoration , making the bumpers look better , and a noise coming from the engine. To make a long story short the sales people don't even communicate with the service department at this dealership. It's like pulling teeth here , do yourself a favor and don't buy anything from this dealership tell all your friends and family to avoid coming here. False promises at 1st Honda of Simi Valley. You just lost a loyal customer. My family have bought 5 vehicles here and never again!!! Let see if the owner steps up and makes this right! read more