I was walking up at 9:30 and one of the workers slammed the door in my face and said they were closed. Online it says they are open till 10 and the door says open till 10. I get you want to close up shop and go home but don't slam the door in my face. Then I called asking about this and the lady just straight up hung the phone up on me read more

These burger chains all over the South & the east Coast & a few in the Midwest but every single restaurant never fails to give you great food at a great price. They offer burgers, fries, and hot dogs. The hot dogs are kosher & the burgers are 100% American beef ground fresh daily, none of that frozen junk. Five guys isn't fast food, it's good food fast. A regular burger comes with two patties, cooked well done (which as a kosher follower I like), and your choice of condiments. A regular fry is more than enough for two people. The cooks and wait staff are always friendly and although this place does the business, (especially since it's on the main Parkway near the skylift & Ripley's museum) they keep the place up very clean. And remember, at all Five Guys Burgers & Fries, you get unlimited free peanuts! read more

Burger was okay but I was very disappointed in the fries. I'm used to Five Guy's fries being the large homemade ones. The fries here even though we got plenty tasted and looked like the regular pre-bagged frozen ones. I hope all locations haven't changed to this because I can get an over priced burger anywhere. read more

Fast service, clean restrooms, good setup. The only issue is there was a hair on one of the ketchup machines. You can also see them make the food which I like. The burgers were neatly put together and not messy or hard to handle. The food is delicious. read more

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Went last night for a late dinner before going back to our hotel.love 5 guys food!Burgers are huge an they aren't shy with the fries at all...although me an my husband ordered a large fry to share an they gave us a small so I went to let them know..then guy fixed it but didn't pay attention an gave it to a dude standing at the bar waiting for napkins.A man helping make the burgers seen it before I could say anything an fixed it for me. read more

I entered the building trying to order when my 7 yr old son let me know he had to use the bathroom and it was an emergency. The lady told me I needed a receipt for him to use the bathroom. I promised her I was going to order, but if she could give me the code so my son could use the bathroom it would be great. Well she refused, then she walked away the only person there was a cook who couldn't take my order. My son stood there saying he had to go. I asked for the manager who came right up as my husband walked in. I started my order while they let him in. I spent over $50 that night, why should it be so hard to use the bathroom? I was informed it was a company policy. I hope the owner sees this and has more compassion for their customer and employees. They were moments away from cleaning my sons pee off the floor. Overall the employees were never nice, professional, just seemed their hands were tied. read more

I cannot say one bad thing about this place, my last visit the employees went above and beyond to please my picky eater of a son he rarely will eat anything different but the gentleman that prepared our food could hear my son's comment to me and his mother and this gentleman was so kind and made a point to make this place enjoyable for my son. I didn't get this gentleman's name but I would sure like everyone to know how great he was. read more

I've never really enjoyed Five Guys. I mean, the burgers are okay.. but the size of the food.. It's like a really tiny burger.. and some times their employees don't have a clue of what's going on.. read more

Awful service. Stood in line for 45 minutes to get up to the register and they were "out of meat." Poor management.

Great spot to get a quick bite. Good food and service. My favorite fast food spot in downtown Gatlinburg.

I have been to this Five Guys several times, and it has the best burgers in Gatlinburg. The service is quick, but I would recommend ordering on the mobile app; because the crowds in Gatlinburg can get unbelievably large. You could be waiting a while to order and for a seat if you do not order ahead. read more

The minute you walk into this restaurant the employees shout out, "Welcome to Five Guys!" I personally love their enthusiasm and customer service. Really, what is not to like about Five Guys? The burgers are great and the amount of fries you get for your money is SWEET! Keep up the great work Gatlinburg! read more

This place certainly lives up to the hillbilly experience. It's like every other five guys, just worse. I guess because it's Gatlinburg and they don't need customer service, but the people working there would be called jerks any other place. read more

Shut the door in our faces 45 minutes before the closing time clearly posted on the door. Wouldn't even look at us while we asked why they were closing early. read more

Worst service ever!!!! My entire party had finished eating and I still had no food!!!! When questioned the woman argued with me that I had already gotten my food!!! Then didn't want to refund my money but said they could cook again!!!! My party was done....you can't expect everyone to wait on one person!!!!! Never again will I go there!!! read more

Nothing much to say except for PERFECTION on a BUN!!!!! The best burger I've had at ANY Five Guys!!!!!

Food was great. After a day of hiking, these greasy burgers was fantastic. Be prepared to drop some $$$. Burger alone was $8. $35 for two burgers, two fries, and two drinks. Pricey but good. read more

Disappointing!! I've ate at multiple five guys locations all over the states. This was my first bad experience over the last 5 years. On vacation none the less. Asked for a burger wrapped in lettuce as I'm watching my bread consumption as many other Americans do. Got my burger and to my surprise, instead of one continuous piece there was a bunch of sloppy full of water lettuce petals. It was so slippery I couldn't even pick it up. Had to eat it with a fork. Asked for condiments and couldn't even taste it. There was so much water in the lettuce and on the burger it tasted like watered down hamburger!! Gross. By the time I finished my 3 bites of a burger there was a puddle of water on my table! Not to mention how dirty and how much trash was on all tables!! Definitely know now where not to go while in gatlinburg! read more

best food in gatlinburg! very best hotdogs and burgers in the whole world!!! staff is awesome!!!!

Go on an absolutely empty stomach. Amazing food, pretty cheap. My boyfriend got a double cheeseburger, I got a single cheeseburger, we shared a large order of fries and a large drink for $22. But when I say large order of fries, I mean absolutely GINORMOUS. The cashier warned us it fed four people, but my boyfriend and I like to eat so we thought nothing of it. By the time we were done eating, we were waddling out of the restaurant. Ps.. Get the Cajun fries, yummy. The only bad thing was the lobby wasn't spotless, which is understandable, we visited right in the middle of lunch when their lobby was jam-packed. So that didnt bother us at all. And despite the large crowd, it didn't take long to get our food. Delicious food, cheap price.... Will be returning!! :) read more

Im only giving 1 star because that's the only way to review. If there were negative stars that's what I would give. Customer service was awful. I've worked in the restaurant business for many years. Served cooked tended bar and managed. I understand getting "in the weeds" and having to "86" items, but when u tell me you are almost out of bacon so u aren't going to charge for the BLT I ordered then when I get back to the hotel and there is no sandwich. I'm going to be pissed. Then when I go back u tell my son you don't give out free food. I go back to hotel because it's $10 to park my car.to have to walk back to get the sandwich for my 10 yr old. This takes an hour and a half. Mean while I've talked to them 3 times been hung up on twice and the woman I spoke with last said "lady I'm 50 something and I don't have to be yelled at". read more

Five Guys is a great burger joint (although massive artery clogging). The condiments are always fresh. The burgers are made to order. You are overloaded with fries. Everyone loves the Cajun style fries, it's not my preference but I can see the draw. read more

Great burger, very fast for a fresh made burger. Air conditioned which is a life saver when walking the streets of gatlinburg in June. Also very nice and helpful staff we'd never been to a five guys, we ordered 4 fries for all of us then was informed that one large fry feeds a family of four ( very fresh and tasty fries also) read more

Ate here Sunday 5th April. Excellent experience. Would definately go back. All four of us enjoyed the burgers and the cajun fries.

Great food. Well ran and organize business. If you are looking for an awesome burger this is the place to come.

Okay I'll give them three stars for friendly service. But as far as cleanliness , one star, fast service one star and over all appearance the three stars I already posted. The burgers was okay. I have tasted much better. Workers need to see that there is a mess on the kitchen floor and take the time to clean. Cashier totally ignored the mess and kept walking around. Tables needed cleaning the counter top needed cleaning and the floors around the soda pop machines were sticky. The employees need to wear hair nets not just hats. read more

Two employees used the restroom and walked right past us without washing their hands before heading right back to work. I was glad we saw that before ordering, we went elsewhere. read more

absolutely disgusting. burger was not at all what i asked for, and the meat tasted un cooked. 0/10. fries are good tho.

The best burger and Fries. Yum Yum Yum. I am gluten free so I get the burgers without a bun. The service was great and the food was outstanding. Its a must when in Gatlinburg. yep you have to stop by. read more

I'm from ohio, first time visiting area. We have 5 guys in ohio so I wanted to be safe and stick to what I know. Glad I did. The GM brandon took care of everything. Southern hospitality is real here. Thanks so much guys!! read more

Disclaimer: I don't like to eat burgers because I try to eat healthier :) but their burgers are heavenly!

Just one word describes this place, awesome. Burgers are great and the fries were crispy and you got a huge helping.

All three trash cans where jammed full. Even the men's bathroom trash can was full. I don't think there was a single table in the dining room that was clean. Staff was courteous but three people can't handle the food prep and dining room services alone on this Monday night (steady but not slammed) so I mostly blame the manager. Food was good and quickly served however. read more

We ordered online, and were extremely delayed by traffic (took almost 2 hours to drive 9 miles). The staff here remade our order fresh for us, as well as gave us two free drinks. Food was fantastic and service was excellent. Highly recommend, even on a Saturday night things went very smoothly. read more

Awesome location. Staff was very nice. Food waS great and tables were clean. Even a staff member came around asking people if they needed anything. read more

Food is not that great, it's crowded and very loud. Not to mention they scream your order number at you.

Really good food as always. We had burgers, fries and hotdogs. They really have the best quality no matter where we travel. We can always count on you! Friendly cashier! read more

my cheeseburger was great and the med. fry was more than enough for me and my husband but my husband said the hot dog he got was not worth eating it was dry and way over cooked he took two bites and trashed the rest so loud in there could hardly concentrate to eat read more

Worst five guys I've been too. Messed up my order and we were the only customers there at the time. Got my burgers and they weren't even hot. read more

We had no waiting time to order.The order taker got the order right the first time.The food was great.Hot and delicious.I will definitely be back. read more