Terribly overpriced, food was terribly under quality for the money. Total waste of money and waste of time. I will never ever go to another five guys. McDonald's has better hamburgers for fraction of the price. Freekin rip off. No wonder why they're going out of business. read more

Five Guys - They served the fries in the bag because they didn't have enough cups. - Burgers Near Me - Peoria, Arizona

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Great fast and deliciius burgers, fries, shakes and more. Lots if flavored lemondes and a vegee, blt and grilled cheese option too! Priced average and the peanuts are free and fun! read more

Five Guys - Get your Peanuts!!! lol Fun stop for a burger, great fries and shakes! - Burgers Near Me - Peoria, Arizona

This location has gone down hill lately. Burgers last night were undercooked (for all in our party), and the buns were soggy. For a $10 burger, they need to slow down and add some quality control. There seemed to be more focus on all the to-go orders versus people actually ordering at the store. Fries were delicious though. read more

I have in the past loved their burgers, even though I thought the price point was little high, I would come often. The last time I came was the worst experience I have had( July 3) I walked in, only one other customer in the place (eating) we were looking at the menu and the cashier employee looked so aggravated we were "taking to long to order" . We were deciding on the shakes and then someone comes up and slaps a sign up on the wall no shakes. We laughed and was like welp that sucks one thing we wanted to get. I joking asked is the machine broken that why? The employee stared at me rolled his eyes and walked away. I guess he didn't want to take me order? Then another employee came and said ready? (He looked annoyed as well) We ordered and he was sooooo unfriendly. It's so awkward when you are ordering and they look like you are imposing on their day... This is your job.... Still no one else in the place so it wasn't busy..... I got a soda and the soda machine needed to be fixed or something because to soda was gross. We got our food to go. Was over the customer service... food was ok, not 80 dollars worth. Won't be coming back to this location after all that experience. read more

First time ever trying Five Guys and wow how disappointed we were. When we got there no one was in line to order so we walked right up to the register. No one looked at us, greeted us, or even acknowledged our existence for five minutes. Finally someone rudely comes to the register and takes our order. It took a good 22 minutes to finally get our food and once we did it was wrong. One of our hamburgers quite literally only had half of the toppings on the burger. They corrected it and we dug in to only be disappointed. Burger was extremely well done and was okay but not good. My burger also had bacon pieces on it, which was not ordered and you can see on the photo. For how expensive this place is you would expect a good burger. Finally, the women's restroom was out of order and the men's restroom had flooding coming out of the drain on the ground and was unusable. Pretty shocked at how poorly ran this place was on a Saturday night. Have heard nothing but great things about Five Guys and was shocked at the outcome. read more

Five Guys - Our order... had pieces of bacon on my burger yet you can see no bacon was on my order... - Burgers Near Me - Peoria, Arizona

To their credit, even though I checked the box that said NO NEED to be contacted, their regional manager contacted me to let me know that they used my feedback as a 'training moment' and offered me a return visit on them. Its good to see a company take constructive criticism to heart and address it. read more

Freaking love this place! Worth every penny. Best fries too!! We buy in n out when we have the kids since it's a better value. We get this for just the Mrs and I when we are alone since it's a bit more expensive. To me it's totally worth it. Even ordered delivery and it was just as good. read more

You guys should be ashamed of yourself for serving overcook burned burgers then charging $8 Yesterday we ordered 2 cheese burgers and large fry. Deliver to house The burgers was charred burn not overcooked just down right burned Have you changed the grease that you fry the fries in. Maybe you should Soggy greased soaked Really disappointed in you But the best way is tell everyone that you 5 guys are terrible. Worse part is had your burgers before in fact many times always good but never agau Received a call from GM who stated new person on grill well my question to her Would that person it to his family also where is your quality control Out the door read more

Close at 4. Ordering food at 3:30 and tell us we are not allowed to sit inside the building. Seriously? We'll never be back.

Ordered online 3/31, for curbside pickup. Arrived at designated time for pickup and called the store to say I was there. Store was not busy, had 2 customers inside, and I waited 15 minutes in my car. I come inside and ask for an update on my order and the employee goes and gets my food, the same bag of food that I watched from my car get put up almost 15 minutes previously. Apparently somebody forgot to run it out to me. I ask for a refund, and have to wait another 5 minutes while the manager calls his supervisor. I am told they can't issue a refund, but send me to their technical support. I leave without being offered my food, that by now would be freezing cold. I call there technical support as suggested to seek a refund, after 10 minutes I am assured that I will be issued a refund. The store calls me back to check on refund status the next day and says that they maybe able to issue a refund from their supervisor. Today is 4/19, with no refund, no follow up from corporate or the local store. read more

Burger was good but, the fries were soggy. Not good, the bag the food came in was greasy and the fries looked like they were dumped in the bag. read more

the cashier was hella rude and ask for a meal and only got a burger and the food wasn't good

super fast service! great people :) food was hot and ready quickly. was not a long wait. super polite! read more

This place is good food wise but today was horrible as far as customer service . I came to pick up an order and there was 2 lady's one wearing red and one black . The lady wearing black was extremely rude and showed no customer service . Who trained her ? I asked for an order and she said "we don't got nothing idk what to tell you" "are you at the right location " it's not what she said it's the tone and attitude she had just makes customer feel unwanted in that business . A few min later the order popped up in their system . But damm if you guys can communicate with that lady wearing black on Tuesday at 3:40 pm tell her to work on her customer service skills and leave the fucken attitude at home . read more

The best burgers!! The staff always friendly haven't tried the shake but they look yum. Did I mention the fries?! Gotta try the fries too, they give you a ton! read more

Five Guys - Burgers Near Me - Peoria, Arizona

Very disappointed. Got delivery from their delivery service offered on the five guys website. The fries were a small (bf and I shared) instead of the large we ordered and my bfs burger basically only had onions when he asked for several other condiments. It was a very bland burger! Also the patties have zero flavor....very convinced they have been preheated and then microwaved. Considering we tipped the driver a lot and this five guys location was excellent in the past we were extremely disappointed in the food and will never come back. read more

If you are looking for a burger, you can't really go wrong with Five Guys. I also make a Five Guys run when I'm craving fresh, hot french fries. I'd love to avoid this, but I'm weak. Major pluses are the menu layout here, and the attentiveness of staff. I have been to this location a handful of times and order came out perfect every time. Given that there are so many permutations to ways people like their burgers, I appreciate the attention to detail. I'd go so far to say that I don't typically get this kind of attention to detail in many sit down restaurants. Only drawback for me is take out, as your burger will be soggy when you get home. Advise if you are planning on grabbing family dinner on your way home, to be sure to have them put the sauce in a side container for you. Other drawback is eating all your fries before your burger and not getting through your burger... read more

As expected, great quality, fast service and reliable food. French fries at five guys are what draw me every time. Their cleanliness and consistency is on par with a higher end experience. Price is a bit on the higher side for a "fast food" environment. read more

This is the closest 5 guys to my house (about a 25 minute drive). Was very disappointed to show up at 8:21pm (when the Yelp and google pages both state that they close at 9pm) to locked doors and an employee who turned me away. I then proceeded to sit in the parking lot for another 5 minutes while trying to figure out where else to eat, and watched 4 other groups get turned away by employees who were getting in their cars and leaving for the night. Would not recommend going here any later than 2 hours before close unless you want to be turned away. read more

Peanuts are free when you come in there, but the peanuts seemed very low quality and often had a sour taste (burnt? bad?). No thanks. The fries were okay, and you get a ton of them. Fry lovers should go here just for the fries alone, but I'm not a fry person myself. The hamburger was okay--nothing wonderful. The shake was okay only. Meh...I really have had better, so I don't think I'll be back. Can't figure out why people love this place so...just can't. I don't get it myself. read more

I've been here 4 times since I've moved from Florida. Every time I have came in, I've been treated so nice. I love their burgers of course but the customer service is top notch :) 10/10 read more

The BEST fast food burger on the planet. Enjoy the complimentary peanuts and the mix your own soft drinks but the star of the show is the burger with everything and jalapeños. Wow, read more

I am a huge burger fan and have sampled burgers in the US and the UK. Five Guys is definitely one of my favorite burgers. Fresh and juicy, their burger tastes like it was made in someone's backyard in the best possible way. Their fries don't have that manufactured french fry taste...you can still taste the potato in their fries, which I love. I also love that this Five Guys location has the awesome soda selector where I can still enjoy Vanilla Coke. read more

This location is so friendly! Anthony has great customer service, and took wonderful care of us. Will definitely be back! Thank you!

If you love burgers, you will love the food at this place! Big juicy real meat burgers are as good as it can get! Also love the free peanuts they offer! If I was to rate the burger for quality & taste only, it would be 5 stars. That's the positives. For me, the bun is too soft and tends to get soggy. The girl who handles the money also hands you your drink cups with her dirty fingers all over the Top Rim of your cup. As for the decor, if you like sitting at tables surrounded by sacks of potatoes, you're gonna love this place! read more

Absolutely the number one burgers and fries in town!!! Excellent and friendly service. I always choose this place over any steak restaurant because they make better burgers here. read more

Loved this place back in California. It's pretty much the same here but a couple things I noticed that made me dock stars: 1. THEY DON'T USE FRESH MUSHROOMS. I always get grilled mushrooms on my burgers and these were soggy and had a sour aftertaste like canned mushrooms. I had to pick them out :( 2. Lots of kids working here= poor service quality 3. Fries didn't have the cajun seasoning...or maybe they just didn't put enough of it? They were somehow lacking. 4. They had the cool coke machines with the gazillion different flavors but I just got a coke and they needed to refill the syrup, the coke wasn't sweet at all :( I guess that goes more with the service complaint. Not a big fan of this location but I will definitely try out others. read more

I walked in here at 12:15 on a Thursday- right in the middle of the lunch rush. But upon entering, I realized I was the only customer in the shop. My first thought was "where is everyone?" I quickly learned. $14.48. For a cheeseburger, fries, and drink. Last time I checked, I could get a steak for that price. Now I believe that you get what you pay for- so I shrugged off the sticker shock, and started anticipating a killer meal. Had to be, right? Burger: 7/10 tasted just like a burger from Wendy's- just with more toppings. Fries: 8/10 - best part of the meal. Not the greatest out there though. Small drink: 5/10 (small here is $2-3?- why?) Service: 6/10. Happy, friendly employees- but poor presentation. Food is handed to the customer in a greasy brown paper sack (think bad school lunches in 3rd grade) and my burger was half in the foil wrapper, half hanging out in the paper sack. Long story short: I walked away feeling like I got ripped off. (Management take note: that is not good). My $15 meal should have cost $10 (at MOST). So, if you want slightly above average burgers/fast food at silly prices, this is a great spot. If you want bang for your buck (who doesn't?) go to IN-N-Out. Maybe that's why they're always busy.... read more

Wow. I just cried. Best bunless burger ever. All toppings are free. Quality meat. Cooked to perfection.

Really only giving it a 4 because of how great the food was. Today was my first time going here and we ordered 2 burgers, a fry and a pop. First, I like how they name their burgers, the regular burgers are doubles and then the "littles" only have a single patty-- pretty innovative. Also, condiments are free so you can maximize your dollar by getting every topping you want on it! Super awesome! So I loaded up my burger and when we got our order, but my burger was lacking. They didn't put all of the condiments on it, which would have been a complete bummer if I had gotten to-go. Luckily, we ate in so I was able to tell them. The customer service wasn't rude or stand-offish, they were just very "blah". The employees seemed very bored and uninterested, not quick to help. The feel of this restaurant is kind of cool except a few things: -The music was too loud -The soda pop machine was so "advanced" it was confusing to use and we had to ask someone for help (super awkward) -It's almost as if they expect/force you to get to-go. They don't ask you if it's "for here or to go", they automatically package your stuff up. Therefore, eating in was a bit of a hassle. So basically, this place gets four stars because the food was absolutely delicious. read more

Smashburger now has a run for their money in my book -- I definitely enjoyed my experience at Five Guys Burgers and Fries. I ordered a regular cheeseburger (as opposed to their "little cheeseburger"), which has two beef patties and American cheese. They had a good variety of toppings to choose from with no additional charge. Everything is made fresh to order and tasted wonderful. I am not quite fond of the whole burger-fries-and-a-drink-as-three-separate-orders deal, because it tends to get a bit pricey. Since when did good ol' fashioned combo orders go out of style? The cheeseburger was about $6.50, an order of regular fries ran me about $3.50 and to tack on a regular drink was a little under $2.50. Although the meal was delicious, $12 for a one-person meal is a bit expensive for a casual lunch -- resulting in my rating of only 4 stars. Overall, I had a great lunch at Five Guys. The atmosphere was fun, but not too crowded. The staff was friendly and the dining area was clean. The futuristic soda machines were a nice touch, also. I'll certainly be visiting again. read more

Worst service ever. Counter lady was extremely rude and manager stood by and did nothing. Super sad to see this at what was once a great spot. Last time time for that place. read more

Quite possibly the worst Burger I've ever had! Who does not melt cheese on the burger first they give you looks like three slices they're hanging halfway on the burner when I got it they're broken off and they weren't even warm there still ice cold no grilled onions I asked for grilled mushrooms got four total. Let us was in big chunks like a salad. Besides the fact that there was nothing healthy on the menu! I ordered a cheeseburger it was sorely disappointed. Not only was the food bad but my son finished his Burger before I got my money back from mine stay away read more

Excellent service! Really clean place to eat! I highly recommend it. Their burgers are big, fresh, and delicious. The fries were my personal favorite and I'm really picky about my fries ! They have a great selection of drinks to pick through to complete your meal! read more

Five Guys - I ordered fries as well but I didn't get to take a picture of them :( - Burgers Near Me - Peoria, Arizona

I'm honestly never disappointed coming here. This is a place you go to when you want a homemade burger but don't want to make a burger at home lol buns soft, literally cooked fresh basically right in front of you and plenty of toppings to choose from! I always get a classic cheeseburger and it's very diner like. Fries are super fresh as well, if you like loads of flavor and a little kick, get the Cajun fries. read more

Only one star due to the extreme loudness of the music. Can't carry on a conversation or hear when your order is up. Turn it down a bit. Love the food ur won't eat inside due to loud music read more

First time eating there last week, was a littled worried because a few other reviews said music too loud... I thought atmosphere was mellow, music consistent level for a burger joint and not offensive. The burgers are thinner than your typical burger but I think that's what makes them delicious! No bloating heavy feeling after. The cashier suggested we get just 1 fry instead of the 3 we planned which was wonderful! Fries are huge! An employee sweeping floors went out of way to bring me a highchair which was very appreciated and surprising. Food all freshly made and can see employees preparing it. Will be back to try milkshakes for sure. Thank you for a nice dinner. read more

I've been hearing people rave about this place for so long so we finally decided to come out & try it. I was most excited for their fries because apparently, that's what everyone says they are amazing at. We ordered & waited about 10 min, there were maybe 8 other people in the whole place (who were already eating I should add). We finally received our food & my bun was cold, almost stale tasting & the fries were soggy. They say they make the fries fresh each time which I'm really not buying because we waited so long & these were not made fresh whatsoever. My burger was just okay, I've had much better, I think the bun really killed it for me. The toppings are free so you can add as many as your tummy desires which my husband liked. I'm not going to be rushing back here anytime soon. I think I'll stick to In-N-Out when a burger craving hits. read more

I am from the home of the original Five Guys burger joint in the Washington, DC area. Now they're all over the USA and I have never been to a Five Guys anywhere that was not the same burger and fries as I had the first time I ate one when I was in Junior High. It's always consistent and I think it's the best burger you can get for under $6 anywhere. I love In N Out. I love Five Guys just a tiny bit more. 2 different experiences (no peanuts to enjoy while you wait at In N Out and not as clean at Five Guys) and Five Guys costs more, but one order of fries and a burger might convert you if you already have a favorite burger joint. read more

I like Five Guys Burgers and Fries. They are up there with In and Out Burger. In and Out Burgers are presented all nice and tidy, Five Guys Burgers and Fries are more in your face. I have to open wide to take that initial bite. It is a good juicy, drippy, carnivorous delight. I always order the Cheeseburger. I like being able to add toppings to the burger when you order. It makes it easy. The fries are good, almost over seasoned. Almost. I still ate them all. 4 stars. I am a fan. read more