This restaurant has poor customer service. The said they didn't have small size cups and said we had to pay for large size. Floor was dirty. We ordered fries and they weren't included when we got our order, we had to wait for fries to be prepared while burgers got cold. The staff is not courteous and didn't even try to be polite. It doesn't take much to smile and be friendly. Not worth the money. read more

For a hamburger, drink and fries $15.00 I would expect the cleanliness and pride in working be just as valuable. Food has gone downhill and the sight of bugs on the condiments next to the soda fountain ruined dinner! read more

I like these burgers because they do taste fresh and I haven't come across a piece of bone or gristle in their patties like I do at the big chains. Quite a bargain a Five Guys, although I've been there a few times, I've never just seen 5 guys behind the counter -- It's usually 4 guys and 2 gals, or 7 guys and 1 gal. They do a lot of yelling in the open-kitchen concept. 1 Guy: "Door!" 1 Gal: "Got it!" 1 Gal: "One Patty!" The other thing I totally dig about this burger joint is they use FRESH jalapeños all sliced up and griddled (if you request Jalapeños). This fact alone makes me a fan. What a refreshing kick. read more

The burgers are good but WAY over priced. The fries are limp and soggy even right out of the fryer. For the product you get to the price you pay, this place is a ripoff. the manager when asked if he believed that he offered value in his food said no that is not what his customers come for. Overall if you go here you will get a good burger, bad service, bad fries and an overall bad value for your money. If you don't believe this review go in get overcharged and walk out feeling like you could have gotten better for much less money. I took the time to read other reviews and was not surprised to see other customers saying a lot of the same as I have here. Good burger but for a ridiculous price. Way to go Five Guys, in a dwindling economy, we your customers really appreciate the giant middle finger. read more

The best bacon cheeseburger in Collin County! The large fries feeds 4, amazing fries! read more

Five Guys - The best bacon cheeseburger in Collin County! Amazing fries, large feeds 4 - 6. - Burgers Near Me - Plano, Texas

First thing, this place is LOUD. I know this is not a fancy schmancy restaurant but seriously.....between the music, the yelling, and just the sheer number of people in the place my b/f and I could not hear each other. Not terribly enjoyable ambiance wise. I had the junior burger with onions, mushrooms, cheese, lettuce, jalapenos, and mustard. They waaaaay over did the mustard, made my burger hard to eat. After scraping off some of the mustard I enjoyed my burger. I like that they had fresh jalapenos instead of pickled. That's a plus! I like their friers better than Mooyah's too. I will definitely go back and try this place again, but I'll be sure to ask for light mustard! read more

Ordered the regular single patty burger and standard toppings, and a medium fries. My son ordered the Bacon Double Cheeseburger, and drinks. Some were confused having never seen the Coke machines with lots of different flavor types by touch screen, The burgers were spot on and delicious. It's the fries that I had issues with. They were barely cooked, but not crispy. They needed a few more minutes in the fryer or a Viagra. read more

This review is specifically for the two amazing workers working the evening shift on 11/11/2018. They were both super friendly and accommodating and made sure our food order was correct. I don't even like burgers often but I'll be back thanks to them. read more

Five guys burger is good.. its not the best.. but its good. very greasy though.. a lot of competition around in this market segment. I would probably give them 4 stars for the burger.. but i'm taking away a star because they are just way overpriced. read more

They make a good burger- the way YOU want it. It can be a bit challenging to get everything on it that you want, but the meat is quality and the ingredients are fresh. I'd give them a much higher rating if there weren't SOOO many burgers in the metro-mess. The fries go a long way. a LONG way- one small order will cover my entire family- no kidding. If you get the seasoned fries- have them go easy. it's salty and WAY powerful. The peanuts are cute, but don't fit the business model. They take a bit long to cook the burgers- but they're pretty good. read more

If you've never been to Five Guys, get ready for free peanuts, burgers the way you want 'em, lots of fries, and a simple clean atmosphere. There are a tremendous amount of topping selections, along with grilled mushrooms, and others. The burgers are delicious, and if you can't find a topping combination that you like, you're really in trouble. And the Cajun fries are spectacular! When we order a large, there are four of us, and there's plenty to spare! There's always a sign telling you where the fresh potatoes come from. Look for it.! Since there are peanuts, you would expect the floors to be full of shells, but no, they are attentive enough to keep the tables and floors clean. Hamburgers the price of McD's, but much better tasting. read more

I liked it better than the first time at another location. The burger was much better. Juicy and beefy. They have some of the best fries anywhere. This is what brought us back to give the burgers another try. I'm glad we did. Very Good! read more

Burgers are good, service is fast and friendly. Love their fries and how there's always extra ones in the bag Milk shakes could be better, the ones I got weren't thick enough... read more

They make decent burgers and if you order fries, they give you an abundance. My only problem is I think they're grossly overpriced and there are competitors at the same price point with better good, better drinks, and a better atmosphere. read more

It was ok but certainly not what I expected after the raves of family and friends. I'm hoping it's because the grill isn't seasoned yet. I liked the simple decor and order process. Employees were nice and someone did take the time to come around and check that everything was ok. I'll be back so I hope to be impressed the next time. read more

Burgers - great, fries - not so much. There's not a lot to the menu, it's pretty much get a really good burger with a bunch of stuff on it. When I am craving a delicious, greasy burger, Five Guys it is. They can be pricey and the service isn't all that great. I generally order online and go pick it up, which is super convenient. It's also ALWAYS freezing at this location and I don't like that. I would never dine in here, honestly. read more

I love the fries, the burgers are meh. When you want a greasy burger with a bunch of toppings choices for free, Five Guys is definitely the spot to hit. The staff are nice, and you can't beat free peanuts. read more

Cajun fries are awesome ingredients were fresh jalapenos real fresh everybody was nice and helpful and it did not take a long time I was really impressed I'll definitely be back here read more

Five Guys - Just thought I might try. Been wanting to for a while - Burgers Near Me - Plano, Texas

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Two just because the peanuts are solid and you can't mess up there. I used to think this place was bomb af when it first came into town. Last four times I've been here, I've had the pleasure of receiving the worst service bruh. Legit, four times in a row my orders were messed up, burgers be getting smaller, prices be getting greater, and therefore wallets be feeling lighter (i primarily use cash). Avoid this five guys, please just avoid this place and go to Moo-yahs OR another five guys thanks. read more

Visited Plano to see my Mom and Dad. They live in the area and had never been to Five Guys. We all thought it was good, fast and friendly. Good burgers and we all shared a big order of fries. The bill came to $24. Great value and taste. The fries were a hit. I wish they had one in Scottsdale....better than In & Out in my opinion. I would go back when visiting Plano. read more

After seeing Mad Max with my dad we decided to catch up over some burgers at Five Guys Burgers and Fries. Pretty good, not too loud, fairly busy, nice service, except for the employee who started cleaning the floors and sweeping at 9 PM, (they don't close till 10). He was moving the tables very loudly, like he was trying to get us to leave. I turned around and said "we're trying to eat, and if he could please do that later, that would be great. Thanks." He responded with "okay." No apology, just, "okay." Their burgers are good and their fries are better, they also have a lot of drink options. But be mindful of the guy cleaning who might try and kick you out AN HOUR before they close. read more

I have read the reviews and to be honest I did not have my sights set very high. When my wife and I arrived, we both commented that FGBaF reminded us a little of Fat Daddy's back in Raleigh, NC, sans a fixin's bar. We both like Fat Daddy's so we were hoping for the best. My wife ordered the little cheeseburger (still plenty for her) while I ordered a regular bacon cheeseburger. We split a regular order of fries (the guy literally dumped the massive order in the bag!) and washed them down with two fountain drinks. The total was exactly $19.00. Not cheap, but not as expensive as Jay's Fine Burgers in Allen. Pros: THE FRIES RULE! I love fresh cut, skin-on fries. Huge portions, well seasoned and HOT. Also served were complementary peanuts while you waited for your order, and the made to order burgers had no hidden charges for any toppings (including grilled mushrooms and onions). Service was fast and friendly. Cons: Very loud environment, thin meat patties that are overcooked (I still prefer thick patties), all orders served in bags (no trays), no "combo deals". While not my first choice for a burger, FGBaF ranks high enough for a return trip once the shiny wears off as well as anytime I am jonesing for a massive order of fresh cut, skin-on fires. 3 stars. read more

I have heard about Five Guys for quite a while, and have been driving by the location in Plano daily since they opened, but only recently given them a try. Overall I thought Five Guys is good. The burger I had tasted good, and was plenty juicy, and the toppings they include are great. The Cajun fries were great, and the portion was huge. My wife and I had a regular order and didn't come close finishing them. They get 3 stars from me because I did think they were a bit overpriced, and in the big picture I don't think they stand out that much from Mooyah or Whataburger. In my opinion I think they're just as good and are a bit cheaper. If we're in that area and want a burger I'll gladly go back, but I don't think I would make a special trip just to eat there. read more

Burgers are good, and so are the milkshakes, if they existed. Too bad they don't! I went there and I took a 20 minute survey that was on my receipt and for my menu items I saw there was a milkshake. I thought wow, a milkshake sounds good. I go all the way there, and guess what? Guess. NO MILKSHAKES! I looked like a fool. I settled with a cheeseburger instead, which was good, but yo I really would have liked a milkshake with it. read more

My fiancé and I are major fans of this place. We are regulars who come in and have a great time. We know the girls by name and they are the nicest girls ever! The burgers are fantastic and fries as well. We are treated like family here. Jason the former manager was awesome and Anna is fantastic as well. When you treat people with a little respect it takes you a long way...... We have seen people throw their peanut shells on the floor like pigs while these girls are sweeping, and cleaning up, simply disrespectful and just plain RUDE. If your cheap then you will complain you should try McDonald's down the street. We get what we want its fresh and I get to see them making it! Love it and keep up the great work girls! read more

Such awesome service!! The servers were so upbeat, friendly and focused on giving us a fab take out experience, I just had to write a review!! I never post reviews but these guys were exceptional read more

Food was very good. However, restaurant was way too warm and was dirty. A couple times the workers came out from behind the counter to give a couple tables a quick swipe, but floor stayed dirty, looking as if it had not been swept or mopped in days. Its sad that they have a good franchise but they dont seem to take pride in their store. read more

Walked into 5 Guys at Midway and Hebron and walked out after seeing the prices. $10.00 for just a hamburger is outrageous. Looks like price gouging to me. read more

On Sunday 9/20/2015 the employees at this location had completely given up on trying at all. I have been going to this location for at least a year and having lunch on Sundays with my family. The last couple of trips the place has seemed unorganized, out of stock, dirty and just not the same place - Today was off the charts as far as rudeness and a visible bad attitude go. AND - no one was trying at all - it took them 55 minutes to get our order ready simply because they did not want to get anyone's order ready. They were cooking and calling the orders ONE at a time. Seriously, they would slowly fill an order before they would start the next one. Causing long delays on purpose. Do yourself a favor and go eat anywhere else other than this 5 guys location. As I am reading thru the reviews I can see I am not the only one noticing how rude these folks are. Karma is going to get them. read more

My husband and I normally go to Mooyah but today we decided to try Five Guys. There was nothing wrong with the food or customer service. However the conversations occurring between employees in the kitchen was highly inappropriate and offensive. There was a variety of expletives being passed back and forth which made our dining experience uncomfortable. We are glad we did not have the kids with us and we will certainly not be returning to this location. read more

Not sure what all the hype is...burgers aren't very tasty, even with everything on it...fries are okay... Staff was quite friendly, so there's there's one redeeming value... read more

Great burgers and fries, along with the multi-functional soft drink machine. I enjoy the peanuts for snacks while you wait for your order to be freshly prepared. The staff was very friendly and attentive. The only reason I rate this particular store a 4 put 5 is the air inside was warm and muggy and the floor was a bit greasy/slippery. read more

Because they all about that business. Bout that business. They don't get no treble. They all bout that business bout that business no treble.Oh yah it's pretty clear. They got the money in the bank. And they can shake it shake it like they always do read more

This place is horrible! Don't believe the hype. Terrible burger, high priced. No taste whatsoever. Oh, yeah, avoid the Cajun fries. If you are in Plano, the only place to go is down to Richardson for Twisted Root or Del's. Nothing up here for someone who likes a GOOD burger. read more

That burger was good as a motherfather. Best freakin burger I ever had in my life. I kept waiting for the Crack to fall out of my bun, unicorns and rainbows to drop out of the ceiling and Jesus to walk from behind the grill. The only reason I didn't give 5 stars was because they were out of pickles. It's a good thing too. I might have eaten 2 of those mothergrabbers. DAMN! !! $14.00 clams kinda well spent. read more

All the toppings are free!! (Except, you know, the good ones like bacon and cheese). Who else puts grilled onions and grilled mushrooms on their "All The Way" list? Apparently East Coasters are bragging about these... and West Coasters are bragging about In-N-Out. Texans stand by their Whataburgers. I must say, this was a great burger! I am from CA and In-N-Out disappointed me BIG TIME here in TX. I love Whataburger. But this one was different in it's own way. It was just plain good. It was similar to the other red-and-white-all-we-do-is-burgers chain, but maybe slightly better. Atmosphere is fine. You get peanuts to play with while you wait! Wall decor was all about bragging, so that is one of the two places they lost a star for me. The other was the fries. I know, I know, they have a zillion reviews on the wall about how wonderful the fries are. You can even check by the front door Where your fries came from that day (who cares??) and you can see the stacks of bags of potatoes in the dining room (like Mooya). But if you don't cook them properly or long enough, all that doesn't matter!! Ultimately, pick your burger up here, go to McDonald's for your fries and get your own drink at home (they charge for all this separately here and it Adds Up!). read more

The food are pricey but not tasty. My son had a diarrhea right after the meal. The place is dirty everywhere. So disappointed!

This location just opened and I thought I would drop in for lunch. A cheesburger, small fries and small drink was $10.80. Pretty expensive but the servings are large. I'm a big guy and I thru food away. I'm not a big fan of having to pay for large servings and having it wasted. I noticed almost all of the serving bags going in the trash contained left over food. The burger itself was ok but very greasy. Add that to greasy fries and I felt like I had been soaked in grease by the time I left. For a quick lunch buger I don't believe this is a good value, any number of the burger fast food places serve a more appropriate portion of food. As a high end (high price) burger shop I also can't recommend this over twisted root or even Fuddrucker's. Also whom ever laid out the seating in this location packed the place with chairs and tables so much that no one can sit back to back and you certainly can't walk between the rows. read more

I was craving a good burger after work so I logged onto the website and used the online order feature---very handy. I was able to pick all my toppings and paid online. They don't drop the fries for your order until you pick up, which kind of stinks but ensures fresh fries. I don't know if it is new, but it is new to me, they now have little versions of their fries. I got the little cajun size and their were very good. My order was ready when I requested and the fries took about 5 minutes to cook. Burger was good as usual, wish there was more seasoning on the patty (I wonder if you could request cajun seasoning in the shop) but it was juicy and hit the spot. I wish they had a guacamole topping but overall a really good fast casual chain. read more

No clue what all the hype is about this place; to me it's just your basic burger and fries. I prefer Moo-Yah's because they have a turkey burger. read more