NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

Great customer service, went above and beyond what we asked for! On time and very professional.read more

Professional, polite, punctual and perfect job. One person did the moving of furniture, cleaning…read moredried and grouted and because he took photos of where everything was he put it back in its place! Thank you! I highly recommend the Groutsmith! Was well worth the $$$.

This is long overdue, but we had a very positive experience working with Dave and his team. We had…read morea large, empty wall in our living room and wanted a built-in entertainment center, including ample storage for kids toys, a record player, and a few hundred records. I emailed Dave, and he quickly responded with a detailed design and quote. I collected two other quotes, and Dave's was the most competitive. Dave and his entire team were very easy to work with, which was a relief, as renovations are stressful, especially with young children. Start to finish, every person we interacted with was on time, friendly, and most importantly, skilled craftsmen. We will absolutely use Dave and his team for future cabinetry projects.

I hired the Refined Craftsman to custom build a window seat / bench in my kitchen. They did a…read morefabulous job! Dave came out, measured, he then sent me a mock-up of the design & a price quote and had it built and installed within weeks. Dave and his fabulous assistant Dennis did a great job of it and my whole family is loving it! I highly recommend them!!

We experienced minor water damage in our master bath and opted to replace the LVP flooring with…read moretile. Instead of having a restoration company do the repair, we decided to seek out a tiling specialist and stumbled across Harold White here on Yelp. From beginning to end, the process was seamless. Shortly after we contacted them, Nicole White came out and provided us with an estimate that was fair and very competitive. Come install week, Nicole was very communicative and everything went off without a hitch. The team showed up every day on time and there were no surprises. The work is quality and precise, the workspace was left clean, and everything looks fantastic. We are so glad we found Harold White and had them do all the work. We would 100% recommend.

We had 3 shower remodels and our downstairs flooring redone! Nicole and her crew were great! Great…read morepricing and good quality work. Would recommend them as they're very flexible.

This company provided excellent service and gave our yard the facelift it desperately needed…read more Giuseppe (Joe) is very professional, punctual and great person to deal with. He never pushed ideas and listed to our plans for the project. His crew was also punctual, clean and very respectful. All excess materials and trash were cleared at the completion of the project. This is a great company to do business with. Deal with Confidence! Thanks Joe!

My husband and I received quotes from 3 companies. We decided to go with Joe because we were…read moreimpressed with his years of experience and the way he was able to provide a lot of feedback on how we can improve our backyard. The discussion felt very open and comfortable. We finally found someone who will treat our backyard project like his own. Once Joe and his team started working, we were very happy with how professional and hard working they all were. They always arrived on time in the morning and at the end of the day, they cleaned everything and ready to go for the next day. For the duration of the 2-week project, Joe was available and kind enough to go over project updates and answer any questions we had. He was very hands on and was ready to do the work himself if he had to. Our backyard project is done, and we are very satisfied with how everything turned out We are very thankful to Joe and his team for giving us a blank canvas and a solid foundation to build our backyard on

After meeting with Adam and several other contractors, I decided to go with Patio Guy not only…read morebecause of his five-star rating, but several other factors that were important to me (and probably you as well): 1) He could deliver and install my new cover within a week vs. the other guys taking months; 2) I wasn't limited to just the AlumaWood product (which wasn't modern enough for me), and (3) his price to install with an upgraded cover (insulated) was far below his competitors constrained by higher overhead and slower delivery times. I ended up selecting a Duralum cover that his company also offers, and I'm glad I did. It's just the look I was going for. I was also impressed with Adam's business model, which is built on quality and efficiency at a very reasonable price without cutting corners or sacrificing customer service. Now for the best part: A guy named Brody, his lead installer. In addition to being a super nice guy, his work is meticulous. The back of my home isn't linear, so there are bump-outs and protrusions, making the installation more difficult and time consuming. This wasn't the slightest challenge for Brody and his team. The finished product is snuggled tightly against my stucco and professionally sealed on the roof to prevent any water dripping through when it rains. I watched him work, measuring and cutting the aluminum to match my home so the fit and finish is far greater than I imagined. As you can tell from the photos, I still have work to do (concrete coating, fence repairs, etc.) to match the beauty of my new cover.

Just had new patio completed from Patio Guy and could not be happier. From start to finish Adam,…read moreBrody and team were tremendous! Online quote was simple and easy to follow. Adam came down next day for a detailed quote and Brody and team build new patio up in less than two days a couple weeks later. Would have been one day but they had to remove my old leaking patio otherwise it would have been one day job. 40 ft × 11 ft are dimensions for new patio which adds significant amount of usable patio space for us. Only regret is that I didn't do this years ago. Price, professionalism, communication, demo, build and clean up were all amazing. Highly recommended and would absolutely use again.

I can't recommend Lindsey enough! From the very beginning, she was professional, responsive, and so…read moreeasy to communicate with. She was always on time, listened carefully to what I wanted, and really understood my style and vision. She helped organize and decorate my business studio in a way that feels both beautiful and functional. She had a great eye for detail and made the entire process feel effortless. I never felt like she was pushing her own ideas--instead, she took the time to understand my taste and brought it to life even better than I had imagined. Working with her was such a positive experience, and my studio is now a space that I genuinely love walking into every day. If you're looking for someone who is talented, organized, reliable, and truly cares about creating a space that reflects you, I highly recommend her!

Lindsey recently helped stage a listing of mine in Murrieta and she was such a delight to work…read morewith. She was friendly, communicative, thorough & incredibly detailed-oriented. She also went above and beyond the original scope of work after noticing a few additional items needing attention. She transformed the space and it was no surprise that we ended up with multiple offers within days of listing -- undoubtedly due to the transformation she made on the home - in a neighborhood where listings typically sit for weeks at a time. Not only did she impress me, but my client loved her as well - which makes me look great in the eyes of my client. I would 100% recommend her for design and staging services and will be calling her for all my local listings & client needs in the future.

This is way overdue! We renovated the kitchen and bathroom in our tiny studio before we moved into…read moreit. Our daughter recommended visiting Emser Tile. When walked into the Emser showroom it was truly overwhelming! My head was spinning from selection overload. Thankfully, our daughter, who happens to be a FIDM graduate, accompanied us on this outing and was a huge help in narrowing down our choices. She has a superb design eye and worked well with the Emser rep. The staff was very friendly and we had the good fortune of having Krista help us. First, we tackled the kitchen design. We opted for shaker cabinets in a blue/gray color, quartz countertops, porcelain wood look flooring, and a geometric grayish backsplash that looked like jewelry. Next, we selected finishes for the bathroom with the same shaker cabinets and flooring but different backsplash. We were extremely pleased with the entire transaction and the experience. Krista was a true professional and very good at her job. We placed our order and it was received with no problems. Highly recommend Emser Tile!

Mikey was awesome. He found the tile I wanted and got it there when I was on a time constraint…read more Communication process was flawless. Highly recommend!