The story is very nice but the customer service is very bad! I went to the Campbell location to order a birthday cake and they didn't even try to help me or get the order from me. They said they would need two weeks to deliver the order. I was so disappointed. read more

Finally gave in and bought a treat from here for this evening's dessert. We decided on getting a mini burnt almond torte to split. Just finished devouring it even though neither one of us was really hungry. It was just the right amount of light vanilla cake, crunchy toasted almonds, and perfectly sweetened fluffy whipped cream - absolutely amazing! Will certainly be going back to try other things here as it's a nice walk from our place and, if nothing else, this specific pick is a winner! read more

I love this place. Im so glad they are in the prune yard too. The Illy's coffee alone is a great reason to drop in. Great place to relax have a coffee and people watch... It's in the best area of the P Yard. Now, the cakes... The best, personally the burnt almond is my favorite and the cheese cake is amazing too. The pastries are always fresh and taste terrific. The staff are extremely professional and customer focused... That's hard to find these days... My wife will be ordering a custom cake soon for our anniversary, I'll follow up about that later on. Great place to hang and great coffee & sweets. read more

This place is great! I went here yesterday with my boyfriend, we love the environment and the staff is super nice. There was a guy there who was really friendly and the girl there was very sweet, they recommended the burnt almost mousse cake which was super tasty. I love the place in willow and am so glad to see them expanding! read more

Pros : I like the freshness of their baked goods. The chocolate cake just melts in mouth. I really have to try their scones considering they sell out in the mornings! Their health sanitation grade score given by county is 90, which is good. Cons: No egg free or nut free or vegan options read more

We got the burnt almond cake. So good!! Filled with almonds. The cakes here will be hard to resist on our daily walks.

We ordered their chocolate and mango flavored cake. It was delicious and we ordered two more since our party guests kept wanting more!

The best pastries and nicest employees! A must visit place. The ravishing raspberry cake is a crowd favorite at parties and my favorite treat to get read more

Most amazing slice of chocolate mousse cake anywhere! Great place to go after dinner out in Campbell.

Love coming in.The girls that work are awesome...Always friendly.Lemon bars are so good.Love the chocolate cake slice...My kids love the macaroons.Will definitely keep returning. read more

Wish I could give this place a 0. Came in for some dessert after dinner. Employees don't wear masks or gloves when handling cakes. I had to ask her to give me a new cheesecake when I noticed her fingers (which she used to touched her hair and fix her makeup) dipped into the cheesecake. No apology. Which was fine. Until another employee doubled charged me for the cheesecake. They were unable to issue me a refund - excuse being no manager on location for the weekend of July 4th and it wasn't their problem. I don't understand how this place operates. But please use gloves when handling food. I tipped them and seriously feel ripped off for terrible service and disgusting food handling. read more

Expect unfriendly staff and mediocre cakes that are way overpriced. After paying $9.75 plus $2.00 tip for an individual tiny cake, I received a cake that was served on a disposable paper plate, the cheap kind that can be found in Walmart. The staff had zero eye contact with me throughout the whole transaction. read more

poor customer service and terrible drink. I ordered a iced Carmel latte and ask the cashier (young lady with glasses) if they had whip cream. She confirmed they did. Her Demeanor felt very unwelcoming. Once i received my ice coffee, it looked more like a milky tea. I asked for whip cream in which she stated they had non. She continued to roll her eyes at me as i explained our misunderstanding. She said, She thought i asked for creamer. She then gave me a cup of warm coffee to mix with my Ice coffee. "Great, now i'm the barista!" I hope they better train there staff to be more attentive and nice. This location looks beautiful but the cashier really made my experience nothing but less. Needless to say the ice coffee was horrible. Really wished i went to any other coffee shop. i just Threw both drinks away. read more

This review is just for their guava cake. It's amazing!! So light and fluffy, not too sweet, with a subtle guava flavor. I got it for my family on Mother's Day and we kept saying it was the best cake we've ever had! So glad they opened up a new place in Campbell- in the Pruneyard! read more

Great service but the 2 pastries I bought seemed really stale... dry, hard and crumbly. Was a disappointing experience for the premium price and beautiful decor place. read more

Delicious pastries and very friendly staff :) The almond cake is amazing and very light.

This review in general has to do with staff that work there. They're very welcoming, friendly and helpful in recommending they're baked goods! I personally loved the New York cheesecake! Will definitely come back!. read more

I purchased the apple tart for a get together with friends and it was a hit! It was very delicious and everyone loved it. The service I received from Evilen was excellent, she was so friendly and fast. The location is very lovely, I can't wait to try more pastries! read more

This place is great, they have all types of Illy brand coffee like cold brew and espresso . The service was good too great vibes from the baristas were super helpful when I could not decide on a pasty cranberry scone with a cup of coffee are to die for. read more

Best place to buy pastries and French style deserts, and not to mention the great customer service. I was greeted upon entering and the baristas gave great recommendations. I enjoyed their hazelnut crunch cake but they had so many to choose from that I wish I could have tried! Definitely a great place to stop by if you're in the area, and would definitely recommend to friends and family. read more

Almond croissant was mediocre, not good, not fresh, but edible. For a high end type of bakery I was not expecting the fake processed flavor. Everything else was pretty looking but too expensive to try and I wouldn't bother, they seem to excel in the looks department without any substance. read more

I truly had high hopes for Flower Flour, given the beautiful presentations of their desserts and pastries. However I was so disappointed in the lack of quality and taste. I ordered the lemon bar, chocolate cake and tiramisu cake. The lemon bar was pretty basic, and the crust tasted mostly of butter. The chocolate and tiramisu cakes were bland and unfortunately tasted like they had been on display for a few days. The chocolate cake was dry and crumbly and the cream in the tiramisu cake did not taste fresh. I haven't tried their actual cakes, so I can't judge there. But from the dessert/cookies/bars perspective, I don't recommend this bakery. read more

Excellent coffee shop in Benicia. It knows exactly who it is and I had a wonderful time there

This bakery looks great from the outside and it's in a perfect spot. Everything looks great and the cakes are decent, though pretty pricey for the quality... However, the customer service is the worst we've EVER had. And we've come here more than 5 times already, so this is not an isolated incident... The ladies are always unwelcoming and they don't even say hello or thank you. For a bakery where you go to treat yourself with something sweet customer experience it's part of the whole deal. I don't know who's the owner of this place but I would say please take a walk and see how the customers react and how your staff is behaving and I would bet you could be making a lot more money and making the whole place and customer experience so much nicer. read more

First time getting something from here pastries are ok what threw me off was the attitude of the lady rude didn't even say your welcome better off going elsewhere read more

I have always liked their cakes, except for their guava mousse. Its like eating sour candy. The mousse is super sour and does not feel like a dessert. Also missing the guava flavor. Going back to bijan bakery. They make excellent guava mousse Cake. read more

I love this place so much!!!! Their chocolate cake is delicious I recommend it if you go. The staff have really good customer service. Cookies are also warm and big Definitely will be my go to bakery in the neighborhood! read more

11/14. I was so excited to visit this beautiful bakery as I often visited the Flower Flour in Willow Glen. I was the only customer inside the bakery...the first customer of the day. The elderly, foreign overweight lady (no name tag) was texting and talking on her phones (2 phones) and I waited 20 minutes to get her attention. We were less than 5 feet apart - face to face - from each other. Could she not see me? I figured she was busy or trying to solve a work issue as she spoke on her phone in a foreign language - while texting on her other phone. No, this was probably a personal call. When she finally looked up to see me - standing at the counter - she was very rude and just starred at me. I smiled at her and told her this was my first visit to the Pruneyard Flower Flour and the bakery was lovely. She said she was the "owner" and she had purchased the bakery 2+ years ago. Really? She could care less. NO smile, no communication - no thank you for coming in - just stares- as if I was interrupting her morning. She started to walk to the back of the bakery - when I asked her if I could order something? She said "Let's get to it". WHAT. Who hires people like this & she is the owner? I ordered a lemon bar and apricot bar - both very, very stale. Neither cookie bar had any flavor and were as hard as rocks. I asked if I could try/sample/buy another lemon bar and said "NO" - stating she was very busy. She had plenty of lemon bars in the glass case. I think she knew the bars were stale and just wanted to get rid of me. I was still the only customer in the bakery. I asked if they served coffee and she said "NO". They were already out of coffee early in the morning - or not making any? I'll never visit this bakery again. The service was very unprofessional and the pastry bars were terrible. Thinking I'd give her another chance - as I was trying to be friendly, I asked her about some of the special cakes and she said she didn't have time to talk or tell me anything more. WHAT! Very poor service. I will not return. They will not last in the Pruneyard. Very sad. read more

Got the burnt almond cake over the weekend. It was amazing. I've missed this cake since Dick's Bakery closed. The girl with the strawberry blonde hair was a total sweetheart. I would definitely recommend this place and be returning for my daughter's graduation party. read more

I found this bakery near my friends house and needed some pastries for a gathering. Staff was not that great but that was off set by the morning buns! read more

Cakes and macaroons were delicious, unfortunately the service was not to nice. The lady was to rush to charge me.

I have seen this location before and its usually very busy. Finally I got to stop by Flour flower and just missed the rush. Good thing because they just filled the cases with more yummy desserts. The dessert are so good, my favorite is the tiramisu and macaroons. The young ladies are all so sweet and very helpful. I would definitely stop at this location again. read more

Love this place! The coffee is great and the servers are very nice :) I come here with my family, my daughter loves to french macaroons. The place is very clean and is a perfect addition to the place in Willow Glenn. read more

Hmmmm..... Got a container of pastries. Didn't love them. Lemon bars are one of my fave desserts, and these were mushy. They didn't hold their shape at all. However, will definitely go back and try again to support local biz. read more

Amazing guava and mango cake. Delicate sponge, not too sweet and mango/guava really comes through.

I have tried the morning buns, almond and chocolate pastries, carrot cake, chocolate cake and cheese cake... all were fresh and delicious. The services was friendly and helpful. A must try experience... read more

The service was amazing! You can tell a lot of love goes into each pastry, definitely coming back for more.

Their cakes are the best I've ever eaten! My go-to order is a Flower Flour Chocolate and Love After Dark. Although I've ordered from them many times in the last, there was a rare occasion that there was a mix up in delivery orders (a mistake not on their end) and the staff went above and beyond by not only contacting me directly to fix the issue, but they also included an extra treat and a handwritten note which I highly appreciated! They always give the best customer service and I recommend them to my friends to visit as well. Their cakes are absolutely the best and you definitely will not be disappointed. read more

Picked up a last minute cake today. It was FABULOUS. The employees were very nice! Great service. The cake we got was amazing. We also got a few smaller cake slices, and the chocolate cake is AMAZING!! Definitely recommend this place!! read more

Today I stopped by to pick up some pastries for Mother's Day. It was my first time ever at Flower Flour (either location). First issue was the lady kept touching/fixing her hair with the gloved hands that were packing up our baked goods...yuck. 2nd issue was that I ordered 6 pastries and a cookie, but was charged for 8 pastries and a cookie. When I disputed this before paying, the lady argued that we got 7 pastries and a cookie - which the pastries were already boxed up and we didn't want to bother opening them up especially when she was giving us attitude and was very adamant we got 7. I at least argued that we were being charged for 8 rather than her stated 7, which she corrected. Sure enough when we opened our boxes we got 6 pastries +1 cookie. 1 star for service and over charge, another star since the almond croissant wasn't bad (the chocolate croissant and cookie were like any other store bought ones and the apple strudel was just alright). read more