This Freebirds location is seriously top tier. The store is always clean, organized, and welcoming, the line moves fast, and everything tastes fresh. The manager on shift tonight was outstanding--you can tell they truly care about how the place is run and about the customer experience. The team was friendly and on it, and of course the chips and queso were absolute perfection. We love having a spot like this for quick, delicious food that never disappoints. read more

I stopped in after getting recommended this place. I got a carnitas style free bird burrito but it was the absolute most vile thing I've ever had the unpleasantry to taste. I don't recommend this place as the drink machine needed fixing, better food, & overall I hope the location gets fixed, What a waste. read more

The price to portion is bad on the bowls Not worth your money and honestly better spend elsewhere The monster bowl has more air than food and the regular size is small honestly read more

Food was disgusting, old and cold. None of my food would have been at temp for health department. Steak was under cooked. Told my family to stop eating because I was afraid of them getting sick. Restaurant was dirty. We will never be back at this location. read more

Freebirds World Burrito - Under cooked steak. - Tex-Mex Near Me - Fort Worth, Texas

No service, bad food, zero ambiance, overall not good. I've visited this location about 3 times in the last 3 or so years. The location of it is why I keep trying at least once a year. Just hoping management has refreshed the restaurant, bettered the burritos, managed the team and cycled through the hiccups. NOPE. Same BS. BTW, the other reviews are right about the lack of meat and flavor in the burritos, full of rice. read more

We haven't been to Freebirds in years and thought we would go for dinner tonight. The employees acted as if they would rather be anywhere else than there. No smiles. No greeting and moved at a snails pace. I ordered a large iced tea. I took my cup to the drink station and there was no ice and no tea. So I decided to get a Diet Coke instead and was told there is no Diet Coke either. The restaurant was empty and now I know why. It is 7 pm ( dinner time ) and the place only had two people in it. It will be a long time before we will go back. read more

Freebirds lied to me and my mom who do medi weight loss. If you're on this plan DO NOT GET THE HERO BURRITO!!!!!!! DO NOT GET IT!!!! ITS 36 CARBS! IT ADVERTISES FOR 2 NET CARBS, but it has way more. The wrap only has 16 grams of fiber. So it would only be 20 net carbs which is still a LOT for what they make it seem. I was unaware but wanted to warn anyone else who does the same program or is on a keto diet because they lied about their nutrition. read more

Highly disappointed in what was provided to me. My girlfriend and I noticed there was BOGO for March Madness. We decided to make an order and both got monster burritos. The employee who prepared our burritos was in a bad mood, and he did not fill up our burritos fully. It was pretty much the same amount of food as a regular burrito but in a larger tortilla leaving space for more food. I also paid extra for sour cream and sour cream was not in my burrito. When contacting the customer service line I was sent to voice mail and did not get a chance to talk to anyone. read more

Service was perfect that was the only thing helping this place. the food was just not good in my opinion it all tasted like freezer food with no taste the chips had more flavor than anything in this establishment. read more

trevor just made me the best burrito ive ever consumed in my entire life. like it was so good. anyway yeah give that guy a raise hes always so nice to talk to every time i come in and i'll be dreaming about that burrito for the rest of my life read more

Not as good as it used to be. I'm not sure why they changed the chicken, but it definitely is not as seasoned and as flavorful as it used to be. Today was my first time eating freebirds in almost a year. I ordered the chicken nachos on April 6, 2025 and the texture of the chicken was very cheap and chewy and all I could taste was garlic, no other type of seasoning. It didn't have the seasoned & grilled chicken taste like I'm used to. The chips have also changed. Before their chips tasted more fresh and homemade. Now the chips taste and have the cheap texture of a bag of Tostitos. The portion size of the meat and toppings was good, but the taste was very subpar. Restaurant was clean and service was good. read more

This place has gone downhill! The food tastes disgusting and the service is even worse. Corporate or the franchise owners needs to go in and clean up shop!!! I almost threw up the queso which was my favorite once upon a time! read more

absolutely disgusting location. not clean what so ever. not up to any free bird standard. the employees are rude and hate their jobs. the food looked as if you would get sick. not sure they do anything correctly here. read more

I've been here twice the last couple of months and both times have been horrible. Let's backtrack - I use to live in Denton and got food poisoning from the location there a couple years ago. Now this location, our visit tonight will be the reason we never return. We walk in and it looks like a bomb went off. Trash everywhere, the food line was a disaster, the workers were angry. My husband and I both got a monster bowl (which at the end was not worth the $3 extra) so we would have leftovers tomorrow. All the meat bowls were pretty much empty but the chicken was refilled as we were standing there, which is what I got. My husband got steak and got the little crumbs left in the bowl. They replaced it when the whole thing was empty. During the hole ordeal, the workers were just bickering at each other the whole time. We asked for a side of queso and the girl rolled her eyes at us, and again when we asked for a bag of chips. All in all we get home and can't even eat our food. My chicken tasted like stale rubber, my husband steak was all fat and chewy. The health inspector needs to make a visit here. read more

Ordered a monster custom burrito with double prime rib meat, queso and chips, and a freebird size roasted chicken burrito. My wife and I found everything was fresh, tasty, made correctly, and we enjoyed the meal. The brownies we got were very dry and would not get those again. read more

I ordered a burrito bowl online, when I got home I opened it and you would have thought I ordered a kids meal!!!! Way to go Freebirds thanks for ripping me off! read more

I rate at 3.5. Ordered to go. Got the chicken monster bowl. Portion size was great, however the portion of chicken ratio was rather low. Even though veggies seemed fresh, I feel like there was a lack of flavor. Chicken needs more grill or umami flavor. Perhaps Jazz up the rice flavor a bit more too (I got cilantro lime). I appreciated the sauces included. I enjoyed the ala cart cayenne tortilla. Price is very reasonable considering the size of my bowl. I prefer the flavor of the other popular burrito chain ("Ch....") Would I return? It deserves another try. Perhaps I'll order another meat or extra meat, and try different combination on sauces. read more

They where very stingy with the portions here. After, seeing that I was not getting much on my burrito. I told the worker that I would pay more for some extra protein. After which they pulled out a scale and added an small scoop of meat as they carefully watched the numbers on the screen change then charged me an additional $3 for what was an almost insignificant amount of meat. I have gotten way more for way less at other locactions and burrito places. Would not come back here read more

Not thrilled with this location vs some of the other's. If you have never been to Freebird's, they are very often my favorite restaurant, and can be super vegan friendly! You stand in line, choose your type of tortilla (or bowl), and go down the line choosing your meat (or impossible meat), tons of fresh veggies, and queso & guac options. The 3 star rating is because it's quick, easy, vegan friendly, and can get you on the road in minutes. However, it's in desperate need of a spring cleaning the last time I was in there. It's true... depending on who's behind the counter, sometimes you get a fully stuffed burrito... sometimes you get Monster the same size as a Hy-bird (yes, I'm old, I'm still gonna call it that). Consistence should be important as well. 3 STARs for a quick and easy option. read more

Went in to eat at 8:45pm, yes I know they close at 9:30. Only protein options were the leftover chicken and leftover steak. Service was going good until we paid and left no tip. Cashier was pretty upset that we didn't leave a tip, made the comment of "can't even round up to $40." Then the employee in the back asked if she was talking sh** and she said yeah. So just be aware if you don't leave a tip. We are all for tipping, reason we didn't tip is because we got scraps and had very little protein options. read more

Avoid this location. Between the portions, lack of cleanliness, and staff, there aren't many good things to say about this Freebirds. The staff: I came in at 4pm, and there were a grand total of 3 people including myself eating in. I walked in, made eye contact with the staff member, and she proceeded by continuing to text on her phone. Smh. As I approached the ordering area, she went into the kitchen area to socialize with the other staff. Then she made eye contact with me again, but had to get her convo in before she could get me situated with food. Not good- especially when the place is empty. The food: They literally serve portions for ants. I know my view of food is a bit disproportional being a bigger guy, but they hardly gave me any meat; if I were to weigh it out I'd be willing to bet good money that the meat portion was less than what they're supposed to give and honestly only enough to satisfy a small child. When I asked if I could have a bit more, she literally put 2-3 pieces of chicken on there. The rice was stale, the beans were dry, and the salad was incredibly soggy. 4pm or not, the food should not be so stale and old at this hour. Cleanliness: A health inspector would have a heyday here- dirty everywhere!! Tables were not kept up with, drink stations were sticky, and the condiment area was not clean either- who knows how old those to go condiments are. Avoid the hassle and find somewhere else to eat. As someone who has seen Keller grow quickly for the past 5+ years Ive talked to people who come to the alliance town center from all over- from south Fort Worth all the way to southern Oklahoma. If as a business owner this is what you want to display to people who come to this area, then shame on you. read more

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This used to be a favorite place of my wife and I. We hadn't been in a while so we decided to go for old time sake. Don't think we will be coming back. Ordered chips and salsa and the chips came in a clear plastic bag. My wife ordered nachos and the chips were like rubber. She took the nachos back to the counter and they remade her order. Better the second time. Went to the drink area and it was swarming with gnats. I told the employees about the drink area and they just looked around not seeming to care. Definitely not the same Free Birds that we enjoyed for so many years. read more

This is a weird location but still has the usual fair. Hard place to park and a crowded area we come here if we're nearby but it's not worth driving to this chaos. read more

Freebirds World Burrito - Aluminum foil sculpture - Tex-Mex Near Me - Fort Worth, Texas

This is the first time I've tried Freebirds. I got a delivery from DoorDash. I ordered a steak Burrito and chips with Guacamole. 20 bucks for all that. The Burrito was good but seemed to be missing a few things I asked for. The guacamole was brown and the chips were stale as to be unedible with a horrible aftertaste. Both the chips and guac went immediately into the trash. read more

It was a bad experience so I can't really tell you if I liked it. So we came here at like 6pm, there was nobody in line except for like a couple in front of us. For some reason there was like 3-4 workers at the food station but they were all preoccupied with other things. It took about 10-15 minutes until someone helped us. Apparently they were out of the steak and had a bunch of people waiting for it but all we wanted was the grilled chicken, so not sure what the hold up was. Then when it was our turn (2nd in line) they had to refill the rice and that was like another 3 minutes waiting for the guy to come back with the rice. Even checking out was slow, they all looked lost. We had to ask for the silverwares since they didn't put it in our bags. Foodwise, it was okay. Maybe we waiting too long so wasn't in the mood for food. It was average rice bowl, the grilled onions was good, but the rice was okay. I prefer Chipotle, even with the salmonella, the ingredients was not as fresh and it didn't have a refreshing taste to it. read more

Freebirds World Burrito - a bowl of food - Tex-Mex Near Me - Fort Worth, Texas

Wanted to try a different place so ended up ordering take out, which was easy online. Food was ready pretty quickly unfortunately order was not accurate but not a dealbreaker as sauce on side was MIA. My burrito was meh. Hard bits of rice not very cool. Wife asked what I was spitting out and told her rice was either not cooked or not fresh. Her bowl lacked what I would call value. Very small portion compared to others. So, given the order mishap, lack of quality and value we'll stick with Chipotle. A swing and a miss for Freebirds. read more

Well today was my first time coming to Freebirds ever on my lunch break with my coworker who is a frequent flyer no pun intended and I was absolutely impressed with the environment, the staff were so nice and helpful making my very first order. The regional manager Dan happened to be in the store today and it's amazing to see management get down and dirty with their staff, working in retail myself seeing that is absolutely impressive. This may have been my first time but I will be coming back time and time again! Thank you guys!! read more

Freebirds World Burrito - Tex-Mex Near Me - Fort Worth, Texas

Great customer service! Always serve good food portions and treat customers respectfully. The food is better than other Mexican chains like chipotle or qd. Wish they served more guac. Less than half of what other places serve. read more

Freebirds World Burrito - $1.4 for this amount of guacamole ‍ - Tex-Mex Near Me - Fort Worth, Texas

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I want to preface this with I love Freebirds, but I hate this location. - Sassy and discourteous staff - Small portions and charged for Monsters when size is a Freebird. When my wife complained she was told that size was good for her. WTF. - Live roaches on the floor (see my photo). I will never come back to this location. So disappointed. This happened before and I came back for another chance and it happened again. read more

Freebirds World Burrito - Live roaches in the corner. - Tex-Mex Near Me - Fort Worth, Texas

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I first had Freebirds in 2002 when I attended college at Texas A&M where Freebirds 'grew up' and I've loved it ever since. This particular location is just as good as the original. Excellent Food, Excellent Staff. I will always return to Freebirds! read more

Wow, This location has gotten really unreliable. Last Sunday they told my husband they were out of beans at 6pm, said it would be 20 mins, then told him they were just "out," 10 minutes later. Sent my daughter in tonight(my small child and I waited in the car) and they told her queso had to be Made and they would bring it to her in 4-6 minutes....30 MINUTES LATER after I flagged her down from outside, she had to go to the counter to ask for it and they said, "oh you didn't get that yet?" For OUR TO GO ORDER. Get it together, that is absolutely unacceptable. read more

We have recently been getting Chipotle take out but had been told by co-workers that Freebirds is much better. Unfortunately, we cannot agree, at least at this particular location. The bowl was much smaller and not as tasty as Chipotle and we found raw chicken in our burrito!! We had been to a couple of different Freebird locations a few years ago that had a much more intriguing interior. read more

Don't worry about ordering ahead, they don't begin preparing your food until you get there anyways. Order was placed 30 mins prior to my arrival, and the food still wasn't even started yet. It tastes fine, on par with Qdoba and Chipotle, which is the only reason this gets 2 stars instead of 1. read more

I love the food but this location was disappointing. It was during the lunch rush and it took almost 15 minutes to get through the line with only 2 people in front of us. I even heard the other customers behind me in line say once they were sitting down that standing in line took half their lunch break. It might have gone a little faster if one of the employees was not fanning herself of with a pan while serving food? I was also disappointed with the bathroom. The toliet paper roll was not in the holder but on the floor! As a women that is so disgusting. Why would i want to use that?! Maybe this location needs to try a little harder with a clean customer service experience with quickened service. Great food though. read more

Freebirds World Burrito - Tex-Mex Near Me - Fort Worth, Texas

I love Freebirds. They have the best burritos and my wife loves the salad. I usually go to Chipotle but it's nice to have a little change. I like the options of burrito sizes but really only get the freebird size. read more

Get ready to pay 30$ for scraps. You'll get a crappy attitude from the server, and they'll serve you portions that look like samples. What a waste of money and a waste of time. I do not recommended coming here. Anywhere is better, even Chipotle. read more

Good burrito. Good sauces. Great tunes! I particularly like the cayenne-infused wrap. Having a choice in sizes is a nice touch. I recommend down-grading a size as you can load up on fillers. Add beer and free WiFi... Not a bad place at all. read more

I must confess, we eat Freebird's about once a week. We have been eating a low-carb diet and found this to be one of the places that you can get the most and stay healthy. Of course, they have things like Monster Nachos that would be a no-no but we save that for a treat! I always make the burrito bowl and you pick which rice you prefer (I have none sometimes since am limiting carbs), pick type of beans, cheese, meat, veggies, and other toppings such as sour cream and guacamole. They also have queso that is super yummy drizzled over all the fixings! The only down side is some of their toppings are a little extra (I think like 0.89 each). That includes things like sour cream, the queso, and guacamole. OH ... I had been going for a while and we ended up going early for lunch one day. They were still putting out stuff when we walked in and I found out they have BACON!!! Make sure to add that to your burrito, bowl, tacos, or nachos! Its so delicious and everything truly is better with a little bacon! The line is a little frustrating because the person behind the counter walks you down the line and assembles your item however you ask. This causes people to skip in front of each other and get mixed up - so if you are with 2 or 3 people and are paying together it gets a little crowded trying to wait for everyone to get through the line. The restaurant is overall pretty clean. Sometimes when it is busy they tables are could use a wiping down between customers but never been a big issue - I just wipe it myself if needed. I say - good quick place for a cheap, big, healthy lunch or dinner. We will continue to go there often. Especially since kids eat free on certain days! ENJOY! read more

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Gabby was awesome! Made the best burrito ever. Her customer service set the expectation for a great meal and that's what I had! Thank you gabby! read more

I'm not a die hard fan of any of these places but I do enjoy a good burrito. One things for sure I'll be sleeping good tonight instead of worrying about any viral infections like at chipotle. read more

Freebirds World Burrito - Tex-Mex Near Me - Fort Worth, Texas