Service was lacking, and food was mediocre. Missed how it used to be and how fresh the ingredients were. Now it's just another fast food chain. Restaurant seems a bit run down as well read more

Freebirds World Burrito - Tex-Mex Near Me - Plano, Texas

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So I've been here a few times within the last few weeks and this location is ALWAYS on point!! No matter what time of the day, it's super clean inside and the customer service is always fantastic. Every staff member I've come into contact with has been so sweet and patient. Also, they do NOT skimp on the portions AT ALL! The other day I got a half bird burrito (which is their smallest size), and it was huge! Then today I got a bowl, and again, huge and packed with SO much flavor!! The ingredients ALWAYS taste super fresh and delicious. I loooove it here and can't wait to come back!! read more

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I come here a lot. Hit and miss here. Sometimes it's great service and food and other times it's a mess. I like they have different sizes of options and more decisions on what to add than other places. read more

It was my first time at Freebirds. didn't really like the reception I got back from the woman taken my order. Her Vibe was all off. I thought that maybe she was having a bad day so I shrugged it off. After I pay and she hands me the burrito. I say Thank you with a smile. Just hoping to let her know that I was apprecitive of her. She didnt reply anything back. Just walked away!!! I might just have to stick with Chipotl! read more

Walk in staff looks like she doesn't want to work . No smiles with bad mood face. The food was cold and took a couple bites food taste old , not fresh the chips was a bag of crumbs. This place is not as good as before. Will never go there again if I get sick I wil call l the health department. read more

Freebirds World Burrito - Tex-Mex Near Me - Plano, Texas

We were greeted with the warmest welcome from the lovely lady who was at the counter and said she'd be right with us. Our burritos were so good I forgot to take a picture! Freshest ingredients and friendliest faces! We love free birds! read more

The staff was very friendly. The food was fresh even at 3:45 on a Wednesday. It was clean and everything was in order.

I visited this location in Plano, Texas. It' was very disappointing because the food was not fresh. The pans of meat were dry and loose hard. Both rice selections were low with the employee scrapping the hard bits from what wa left in the pan. When I politely asked when the GM got very defensive and snippy. He proceeded to fill the food On the line and adds the very old, hard, and dry food into the fresh food. The GM had an overall terrible attitude and appeared to be very overwhelmed and angry. We ended up leaving and went to Chipotle. Not sure if the GM Is new but, this location is on a downward trajectory. read more

The food is cold. The meat and the tortillas are refrigerator cold on burritos and quesadillas. I ordered a quesadilla last time hoping for a hot meal, and they didn't heat the tortilla or even melt the cheese. Also, they don't have a sauce bar anymore. It's too bad that they are worse than Taco Bell now because it is not cheap. They also start closing 30 minutes ahead of closing time. read more

By far the best local freebirds! We have driven passed the closest one to our house to come here. They have good quantities of meat selection, the burrito makers know the secret menu and execute it well. They are friendly and do a great job! Other locations seem to be phoning it in, where here you actually feel like they like their job and want to do well. read more

Freebirds World Burrito - Enjoying our quesaritos and nachos! - Tex-Mex Near Me - Plano, Texas

Burritos in Texas beat anything I've had on either coast for sure. Freebirds was awesome all around, and I would've given them four stars straight for sure. I guess given the pricepoint I was expecting a larger helping. Perhaps we should try the Low-Carb offerings, or even go all out and get the Friendly Monster next time read more

I was greeted by Desiree. She provided great service and smiled and I could tell, she enjoyed being there. Keep up the great service...

I love myself a good burrito bowl, but this was a little disappointing. I have tried other comparable places (chipotle/cava/etc) and i have to say Freebirds is now at the bottom. The portions weren't as big and overall it just didn't hit the spot for me! However, I've heard great things about the chips & guac and sauces. I wasn't able to try the chips and dip but I ordered the Creamy Jalapeño Sauce in my Chicken Burrito Bowl and it was delicious! The online order/pickup process was also relatively quick and easy, and the workers were friendly. Overall, nothing special about this place but not terribly disappointed either :) read more

Freebirds World Burrito - Bowls - Tex-Mex Near Me - Plano, Texas

I got the freebirds chicken burrito with Mexican rice. The burrito was mostly poorly seasoned rice, and the chicken pieces were small. The taste wasn't amazing, but it was a decent amount of food for the price. My partner got a nachos bowl and there wasn't enough cheese on it. It was as dry as a desert. read more

Freebirds World Burrito - a burrito wrapped in tin foil - Tex-Mex Near Me - Plano, Texas

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It's been a bit, so Freebirds it was. Wow...I shocked that it cost so much more than Chipotle. Two burritos....and almost NO flavor. Two totally different orders, all the stuff ordered, and both are incredibly BLAND. We couldn't taste any pico, any cheese, any salsa. The cilantro rice was mushy, flavorless, and BLAH. NOTHING. ZILCH. NADA. Filling, but not enjoyable or satisfying. However, the chips and salsa were outstanding!!!! So crispy and perfect. The odd thing was, walking in, it reeks of mothballs? Like a great grandma's old musty closet that hasn't been opened in decades. It was bonkers....and not necessarily good. I've never experienced anything like it. Lastly, a sigh taped to the door that 'RESTROOMS ARE FOR PAYING CUSTOMERS ONLY'! Ummmmmm this is in Plano, or the edge of Frisco. In a nice strip center with other restaurants and businesses. Not in Seattle, or San Fran...there aren't bums or grifters about. So it seemed absolutely unnecessary and petty. Will not return. read more

Completely out of spanish rice the employee said. Was 90 min from closing. Looked like the white rice was out too. Wont be back to this location. Poor management read more

I thought that chain with the pepper logo was bad. Congratulations Freebird, you are worse. What is there to say, it tastes horrible. The chips, am I suppose to pay extra for salt? read more

Ms. Kellie (spelling) customer service was amazing both her and the shift manager was KOOL BEANZ...LOL

Always solid and kids eat free on Sundays!!! Place is always clean and makes for a simple dinner on Sunday nights. read more

Shout out to the miss that hooked us up with this AMAZING burrito. She met us with amazing customer service and was an awesome sport about it! That burrito ended up 7lbs and was almost demolished in one swoop by two men! We will be heading back for another challenge and awesome service! Thank you! read more

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Literally made me sick. The meat looked like it had been sitting awhile. I should've left but she was already making my burrito. Smh. I'd love a refund. Definitely not worth the $30. Tf. First time trying it and I will never go back read more

Would give 0 if I could. Don't waste your money here. We ordered a "Monster" burrito, which was about $14, and it was about 4 inches long. When I called Freebirds about it the manager claimed she made it and that there were 3 scoops of chicken on it. In the picture you can clearly see the burrito is mainly tortilla and cheese. And at the end of our conversation the manager just hung up on me. Customer service is awful and the food is mediocre. I don't really like Chipotle, but go there instead of here read more

Freebirds World Burrito - the "monster" burrito - Tex-Mex Near Me - Plano, Texas

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Rice was uncooked, food was salty, my order was missing some ingredients. All my coworkers orders did not come out the way they ordered..

The customer service gave me Chick-fil-A vibes! We were greeted as soon as we walked in and our food was prepared with love. I will make this drive any day for customer service like that ! read more

Freebirds World Burrito - Freebirds Outside - Tex-Mex Near Me - Plano, Texas

Went to get nachos and quesadilla for my daughter. The food looked like it had been sitting for a while and it was not even hot. I asked them if they had a microwave just to warm up my food. The rice was crunchy and dry with no flavor. My daughter wouldn't even eat it and she loves everything. This use to be my spot but has gone down hill. I need hot food. read more

I'm confused why i got 5 chips for a large chips and salsa? Stingy. Might want to order two of these if you are feeding more than 1-2 people. They used to give you way more. read more

Freebirds World Burrito - A "Large House-Made Chips" emphasis on the quotations.. more like xsmall - Tex-Mex Near Me - Plano, Texas

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As a burrito connoisseur, I can honestly say that my burrito from here today was one of the best in my life. Lyndsey made me a wonderful lunch and gave me great service. Will be going back for a great experience again. read more

Yeah their burritos can be a mouthful. But it's so darn delicious. Love your decor. A great place to stop by for lunch. Glad to have you near my workplace read more

Decent burrito place, very similar to Chipotle or Qdoba. Visited on a Monday about 1 p.m. I liked that you get a choice between four different tortillas. Choice of beans, rice, salsa, etc. I went with the carnitas. Staff asked if I wanted any queso but I didn't realize it was an extra fee until checkout. Service was fast, Coke products are available. I liked that there were a few outdoor tables as well! Overall, it was a pretty standard, fast food burrito place similar to Qdoba with a few different options. read more

Freebirds World Burrito - Tex-Mex Near Me - Plano, Texas

Love love love this place. I was never in at chipotle fan because of their lack of options but this place has everything!! Soooo good

Great service!!(: I always get the nacho with chicken, pinto beans Mexican rice, extra cheese, lettuce, Pico de gallo, cilantro and mild tomatillo and more cheese!! Seasoning is great read more

This is one of the Best Freebirds Left, They still have the culture where you are greeted as you enter the building and the food is always fresh and delicious. They take pride in what they do and deliver the BEST Service each and Every Time. The burritos are rolled tight and delicious you can really tell they work as a Team and Have The Family Feel of the Freebirds Culture. I hope other Freebirds will take note, till then this is the only one I will Frequent and you should too. read more

The staff that helped us were very patient and kind but the meat was cold. My daughter said the guacamole tasted bad. My daughter and I both feel sick now. I heard someone else ask for fresh guacamole but a manager looking guy got upset about it. read more

Well I gotta say, I've been a die hard Freebirds fan for over 20 years, and this was my first disappointing visit out off all the 'Birds I've been to. This was my first visit back since covid, so I had my hopes up for a delicious burrito. There was no dark meat chicken, no Monterrey Jack cheese (why only mixed cheese?) no Dr. Pepper, No Coke, and no beer (not even a beer cooler)? What the heck. I'm hopeful these aren't permanent menu changes, because you can't recreate the flavor of a regular freebird, with Spanish rice, refried beans, dark meat chicken, lettuce, tomato, cilantro, guac, sour cream, and mild tomatillo sauce using pork and half cheddar cheese, (and root beer or Hi-C to drink)! It seems that it wasn't broke but you tried to fix it anyways. read more

This place is close to my job and so I finally decided to try it since I was seeking a healthier option. So I'm going to take off my chipotle glasses & review this place independently. First off, minor detail; but I liked how burrito was wrapped nicely without looking like it would fall apart if I took off the foil. On to the taste of the food... Got chips and Salsa and the salsa tasted like it was out of a jar, chips were good. I had the chicken burrito (w/ the cayenne tortilla) and that was good too. Would I say great? No, but I'm open to trying out different things on their menu. -Oh as for the service: Guy behind the register was really nice. read more

Freebirds World Burrito - Burrito made with Cayenne tortilla. - Tex-Mex Near Me - Plano, Texas

Yup, I'm an Aggie & was eating Freebirds (long before the appearance of the Hybird - née Half Bird - on the scene) back when the only location in Texas was a dingy hole in the wall on Northgate across the street from the Texas A&M campus. Wow, now there's Freebirds everywhere!! I'm ok with that...can't say I eat there 1-2 times per week like in the old college days...but I gotta get a fix every now and again. My husband (he's an old Ag, too - awe aren't we cute?!?) and I were lucky to find out about this new location the week before it opened. It's really close; so, we checked out the new location tonight in their second week in business. Apparently, they have this opening new location things down to a "T". We had some pretty tasty burritos...I can't speak for everyone else, but - Nostalgia + quirk + quality burrito ingredients + friendly service = I'm definitely a fan! read more

Freebirds World Burrito - Tex-Mex Near Me - Plano, Texas

Words cannot express how disgusting this place is. I'm not even going to compare it to Chipotle, I'm just judging it based on whether or not it's edible and it's not. My wife and I visited Freebirds for the first time in our lives at 7:52PM on a Thursday night and I want my money back. They should've had to pay us to eat there. I ordered the hybrid chicken burrito. The cilantro rice was overcooked and dry. They gave me the last remnants of the "flavored" chicken. The beans provided my burrito with more water than beans. The entire thing was cold. My wife ordered a burrito bowl. Her spanish rice was undercooked and hard as a rock. Her pinto beans were undercooked. Her white chicken was stringy and dry. Of course, hers was also cold. The employees there obviously didn't give a damn about the food because one of them looked like he was high as a kite. My wife is an ex-cop, but even without being a cop, no one's eyes are THAT dilated. It doesn't matter if you think Freebird's is better than Chipotle. If you want to eat FOOD in general, this place does not serve it. read more

Freebirds World Burrito - Bowl with spanish rice and white chicken. Depressing disgusting food. - Tex-Mex Near Me - Plano, Texas

It's the small thoughtful details that differentiate this place from other built to taste Mexican joints: 1) tortilla choices: four different types and flavors. The cayenne is good - just enough spice to give your food an extra kick 2) they actually mix your burrito! Prevents your guacamole from taking over only one small portion of your meal. Expand or die, guacamole! Manifest destiny, you can't stop it and neither can I! Food was flavorful, but guacamole was $1.75 extra bring my burrito to $10. I can buy an entire avocado for less than $1.75. That's a total rip off. read more

Even though they have more options for tortilla flavors for your burrito, I think I like Chipotle a lot better. Ordering process is similiar to Chipotle--you choose whether you want a burrito, a bowl, or salad---choose your meat (chicken, steak, or pork)---then select your toppings of beans (refried or black), grilled onions/veggies, lettuce, etc. Sour cream is $1 extra?! Their mild or hot salsas have no difference in taste except for the color. Most Freebirds that I have been to have usually been staffed by teenagers. I've yet to see a manager on duty. And so.........their friends are always hanging out (distraction) and/or they just don't care to provide much service or quality of preparing your food. Blah. read more

Freebirds World Burrito - Steak freebird - Tex-Mex Near Me - Plano, Texas

Disgusting. We never get Mexican food from big chains when we have many amazing local restaurants around with real food. But we don't eat meat and you just get tired of the burritos with only beans. We read this place has Beyond Meat which we love so we decided to give this place a try. Agh! The Beyond Meat was mixed with potatoes. In reality, it was like ordering potatoes with Beyond Meat because it was way more potatoes than meat. It was way too salty and the flavor was bad for my taste. The rest of the toppings were bland and no fresh at all. The guacamole? The worst I ever had. Never again. read more