Please do not go to that dealership,they are absolutely the worst. They sold me a car with a brake problem now they don't want to be responsible for it. They are the worst,Stay away!!!!! read more

Imaad in sales was very helpful, and introduced me to the team as if I was his family. Jose Guzman in service was incredible as well. Dropped my car off for an oil change and Jose was very responsive along with helpful explaining all of the services and details. Good stuff going on here at this dealership, thanks again to both of you guys! read more

Worst customer service, messy waiting line design, horrible employee training. Strongly disagree of any positive reviewer's points of views up there. First of all, I'm a very loyal client with Ford family since 8 years ago. I purchased my first car in this Fremont Ford location and did the oil change and other else services every time. I made an appointment on 1/15/2024 7:30am, and I arrived at 7:32 am but I saw tons of the cars blocked the Oil Change lane even way out to the outside road, I don't want to break their rules so I refuse to act like another vehicles owners got in the line of Service line, which is shorter. Thus I parked outside the road and walked in to the front desk check-in three times. First time, I check in with Parts department lady and associate Brandon. They told me I need to do my best to drive in the right waiting line, but the line was being blocked by the Service Line customers. I stuck outside, then I drove to the service line like they told me to do. Second time, I walked in again, it already 7:45 am, I asked them what should I do for my 7:30 am appointment. One employee Shane, who is a skinny white gentleman, told me to full up an early bird sheet can help me check in first, but I still need to wait for all walk-in sneaky and cunning customers who blocked the Service line for the maintenance service. So I walked back to the car keep waiting. Third time, at 8:00am I walked in to check my appointment again, there is a white female associate from service line told me that I need to keep waiting in my car, because they need to sign in all the walk-in first. 8:15 am, I finally have one of the employee Brandon helped me to check in; and unfortunately, he is the few employees who get to work on time, the rest of the crews are either late for work or ignoring me, probably they already know I'm not appreciated for this waiting, especially I made this appointment like one week ago, and setup every service details through the phone. Now, 9:00 am, I'm waiting in the waiting room. I'm going to see the result and modify this review to be fair. 11:22 am, all done for oil change and two recalls completed, I decide to give one star back because Brandon always gives a positive feedback and big smile. 最糟糕的客戶服務，凌亂的等候線設計，糟糕的員工培訓。強烈不同意任何評論者給予的正面觀點。 首先，從八年前開始，我就是福特家族非常忠實的客戶。我在Fremont Ford購買了我人生的第一輛新車，並且每次都此進行換油和其他服務，儘管我有不少在車行工作的朋友，我依然堅信福特的服務品質。 我於 2024 年 1 月 15 日上午 7:30 有預約，我早上 7:32 到達，但我看到大量汽車堵塞了換油車道，甚至到了外面的道路，我不想打破他們的福特服務規則，所以我拒絕像其他車主一樣進入服務等待線，儘管這條線的等待更短。於是我把車停在機油更換的等待路邊，步行至前台辦理了三趟Check-in。 第一次，我與零件部門的女士和維修部門的同事布蘭登聯繫。他們告訴我，我需要盡力在正確的等候隊列中行駛，但該隊列被服務等待的客戶擋住了。逼不得已之下，我按照他們的指示開車前往服務等待線，此時已經更多比我晚到的車排在我前面了。 第二次，我再次走進來，已經是早上7點45分了​​，我再次告知他們我有一個早上7點30分的預約，一位員工Shane是一位纖細的白人紳士，他告訴我先填一張早鳥單可以幫我先辦理Check-in，但我仍然需要等待所有堵住了服務等待的客人，儘管我知道他們是需要維修服務，甚至大部分的人是沒有預約的。於是我也只好走回車上繼續等待。 第三次，早上8:00，我再次走進去查看我的預約，服務等待隊列的一位白人女同事告訴我，我需要繼續在車裡等待，因為他們需要先簽到所有客人，不管他們有沒有預約。 早上8點15分，終於有一位員工Brandon幫我辦理了業務；不幸的是，他是少數幾個準時上班的員工，其餘的工作人員要么上班遲到，要么不理我，可能他們已經知道我不喜歡這樣的等待，尤其是我罕見的在一周之前就預約好了，並通過電話設置每項服務詳細資訊。 現在，上午9:00，我在候診室等候。我將查看結果並修改此評論以使其公平。11:22 am終於完成了換機油和兩個Recalls檢查，包括一個倒車攝影機更換。尤於布蘭登給我的好服務，我決定再給他一顆星。 read more

Fremont Ford - Car Dealers Near Me - Newark, California

We purchased a Mustang Mach E from this location. Great service and friendly team members. Shout out to Imaad for helping us get the car we wanted. read more

If you are looking to buy a car at Fremont ford I recommend you guys go see Ahmad Nasiry. He's sold me 3 cars already and everytime he's been nice and patient with me. Great customer service and always gets me the best deals. read more

If you are in the market for a new, or used Ford vehicle, go visit Ahmad Nasiry at Fremont Ford. He took care of me purchasing a new F150, he was upfront and very transparent with all the numbers, and made the process very simple and convenient so that I was able to sign documents and drive off the lot without wasting any time. Also, the dealership is very fair with pricing, I visited two other Ford dealerships in the East Bay and felt like a was dressed like a clown after leaving. Go visit Ahmad for a great deal at Fremont Ford! read more

Just wanted to give my 5 star review to Imaad and his team at Fremont Ford. He went above and beyond to make the deal happen for me. Very professional, respectful car dealership. I never felt pressured at all. I was actually given a deal, and allowed to go home and think about it. I returned the next day to get my 2025 Maverick. The next day I was taken around the dealership to meet individuals at the parts and service department. I really felt a connection with the team. I would recommend Imaad for anyone looking for a good car buying experience. read more

This place was amazing!!! Thank you Geo and the entire Fremont Ford crew for the respect, integrity, and attentiveness toward me. I was a bit sad at first to let go of my previous Ford car as I lived in 4 different states in the last 8 years and had made tons of memories, but I love my new Hybrid Ford Escape. I went to two different Ford dealerships and did not receive the same customer service. The manager made a funny joke when I went to the dealership the next day saying" call Bruno" as my brother In law Bruno also helped me navigate some of the questions with my car purchase and the loan, but now this joke is also shared among my family members and siblings!! :D Overall they simply provided an excellent customer service throughout the entire process!! I am very happy to have visited this place for my new car purchase! read more

Avoid this dealership at all costs. I went in to buy a car for my mom, and the manager refused to even discuss numbers unless she was physically there. I was the one handling the deal and trying to save her time, but apparently that wasn't enough. Completely rude and a total waste of time. The whole experience changed my mind about buying a Ford, so we ended up getting her a BMW instead. read more

Today was an unbelievable day for me as a Ford Customer. I planned on eventually going to another competitor dealership, however I am so glad that I did not and that was all thanks to the staff. I was looking at vehicles in the lot when Aziz approached me and began assisting me. Aziz was extremely polite, patient, and very knowledgeable. It came time to run credit and this is where things became even better. Tariq came by and introduced himself and immediately told me he had great news and that "I was going to love him" Tariq was right I ended up loving him along with Aziz, Abbas, and Mansoor. These gentlemen took care of me and made me a life time FORD customer again. Thank you all again for your time and prestige customer service! Can't wait to share the epic customer service I received with friends and family. read more

Came in for $104 oil change which is already high and they want to now charge 3% if you use your credit card. Whether I buy something for $5 or $1000 from a grocery store or Amazon I don't get charged a credit card fee. Why here? Use your coupons if getting service here. And if buying a car you can get an extra $3000 off in addition to their $1500 rebate. When they say they don't do Dealer Markup it's BS, they just inflated the listed price at this dealer. read more

Fremont Ford - Car Dealers Near Me - Newark, California

I had the privilege of working with some awesome people at Ford on Tuesday 06/24/25. I elected to trade in my Honda Civic for a Ford Ranger Lariat FX4. I was treated with respect, the sales team was not "pushy" and overall had a positive experience. That's coming from someone who likes to trade in and buy a new vehicles every 2 years ish. I have been to many dealerships over the years, and this was a solid experience. I worked with the finance manger named Mustafa Barakzai. He was great to work with, and helped me with all of my issues and questions. Thanks! read more

Fremont Ford - Car Dealers Near Me - Newark, California

I have been coming to this particular ford dealership service shop for a while now, and every single time I have been provided with great service. This particular time the person that helped me was Stuart O'Brien. Great and friendly service. And ofc thanks to the actual tech who worked on my car. read more

Long overdue review Mark but everytime Ive been helped it has been with extra care! when I got my bronco serviced they kept me updated with any little change before proceeding. read more

We went to this dealership 2 weeks ago; we just went straight to business. They helped me to get my first vehicle (Maverick) easy transaction. They didn't lie about the price, they're straight to the point. Would recommend. also look for harris 5/5 dealer read more

While the initial service was good, my truck came back with a wobble and vibration in the steering wheel that were not there before which means to me that when they rotated the tires, they did not align or balance them and now I have to go else where to get that done because I will never go to Ford dealer again for service unless it is a recall. They also looked for the problem I had with tire pressure sensor fault notification, but did not fix it but charged me 139.00 to tell me it was faulty which the car already told me. Dealership service departments are not the place to get your truck or car worked on if you want good quality service for your hard earned dollars. read more

The employees at Fremont ford were spectacular. They went above and beyond in taking care of all my needs. Typically, I would never go to a dealership for anything. Now I wouldn't go anywhere but here. If you want to feel good about a salesman see Behrooz Rahimi. He made me feel like my needs were more important than any amount of money I would spend. He went out of his way to take care of me. Then I had to deal with the service department. The service department is why I stay away from dealerships. NEVER AGAIN!!!! Jose was amazing. He gave me status reports every day and made sure everything was done as quick as possible. I have one side note to management. Your whole team serves you well. Invest in a better voicemail system, please. Your team deserves it and it will help serve your customers better. read more

Parts counter folks are always super nice. You can order online and pick up from here too!

Stay away!!! Quoted $4,385 for a 60k service on my F-450. Ford's actual recommended maintenance at 60k is oil/filter, fuel filters, and inspections -- which should cost ~$600-$1,200. The estimate included redundant coolant service, throttle body cleaning, and other unnecessary add-ons. I've heard of shady dealerships before but come on man this seems borderline illegal...The worst part is you're left standing there for 10 minutes when you show up for someone to greet you. Not only are the prices inflated 4x but their customer service seems to be non-existent. Management really needs to take a hard look at these practices and decide if they really want to be known as the "shady" ford dealer. read more

This review is based on my experience with purchasing 2024 Ford Bronco Sport. It is the second SUV(and the first NEW one:)) I have purchased from this dealership. Actually, I am their customer since 2019, and I have never regret about that. Ernesto and Mustafa made the whole buying process very easy and straightforward, starting from appraising my trade in to offering the best financing options and extended warranty/maintenance packages according to my needs. After 5.5 years of servicing my previous SUV at Fremont Ford, I also highly recommend their service department. read more

When a mistake was made by the appointment scheduling team that caused a big inconvenience for me and my wife Fremont Ford stepped up to make it right. Mistakes are going to happen but Michael (GM) and Carmen (Customer relations manager) went way and I mean WAY above and beyond to make it right. Michael and Carmen turned me into a satisfied customer and if my van is again in need of service, a returning customer. I did not catch the name of my service tech but in my conversation with him he was friendly and took the time to explain everything he did to my van even checking my spare tire (which was way under pressure) to make sure I'd be good to go if the spare was ever needed. Doing the right thing means a lot to me so five stars to Fremont Ford for doing the right thing! read more

We bought a used car at Fremont Ford. Immediately after driving it home, we discovered an important safety issue that made the car unsafe to drive. We worked the issue up the hierarchy at the dealership, eventually contacting Michael Pollam, their General Manager. Michael took our concern very seriously and had us bring the car in for an evaluation. By the end of the day Michael had restored the vehicle to a safe condition. We very much appreciated Michael's caring, concern, and dedication to doing right by the customer. Thank you Michael! read more

I'm thrilled to share that I just picked up my new Ford Escape, and the entire experience exceeded my expectations. From the moment I arrived, the whole team made me feel genuinely welcomed and supported. Everyone--from the General Manager, Abbas, to the finance and sales managers--was exceptionally professional, patient, and went above and beyond to ensure I was approved and comfortable throughout the process. A special thank you to Robert for his outstanding assistance, and to Abbas for his leadership and support. This team truly made the car-buying experience seamless and memorable. If you're in the market for a vehicle, I wholeheartedly recommend visiting this dealership. I'm now driving away in my dream car, and I couldn't be happier! read more

Update: they admitted messing up registration but will be without registration for an unknown time until they can resolve with DMV. Horrible experience working with them. All they care about is selling you the vehicle. They screwed up my registration and dmv sent it back to them to review and fix. Fast forward 5 months after purchase, no one will take my calls after months of calling each week. Their only excuse is the DMV rep we had quit. After going to the DMV they said It's still registered to the previous owner and I have to figure it out with the dealer. It's been two months with my temp registration expired so I cannot drive my vehicle. Please do your self a favor and buy a ford elsewhere. read more

Just moved from NYC to the Bay Area and needed to lease a car. Picked up a 2024 Bronco Big Bend from here last week. The team here was easy to talk to, straightforward buying process and made the experience seamless. Tarek and Jesse sold us the car. Eddie helped us over the phone and get in the door. Mustafa in Finance is great made the process straightforward. read more

Fremont Ford - Bronco Big Bend - Car Dealers Near Me - Newark, California

The service experience was very unprofessional and unsatisfactory. Tarek hung up the phone when I called to ask if my new vehicle was ready. I bought a new 2025 model truck with only 40 miles, and it was delivered without a working wiper system. Even after more than three weeks, I have not received the vehicle. The person claiming to be the manager, Mr. Tarek, was rude and offered no real solutions. The dealership seems to focus more on financial transactions than on customer service. He bluntly told us it was our fault because we should have inspected the vehicle. However, it's the dealer's job to have a vehicle checklist before selling a "new" car. I advise prospective buyers to be careful when considering a purchase from this dealership, as they claim to sell brand-new vehicles that might be defective. All I have to say is that DONT GO. read more

We made an online inquiry and listed the model, style and options we wanted. Received and email basically asking me what I was looking for...not a good start. I should have known then to go elsewhere. We proceeded to order a vehicle they'd "found" for us out of state. The real fun began when we needed the vehicle for another facility of ours out of state. Boy oh Boy what a nightmare it became. Then when we went to register it out of state we weren't provided with a Certificate of Origin to complete that transaction. We've been waiting since December for that document and have spent hours trying to acquire it. Our company currently operates between 4-500 trucks company wide. 90% of them are Fords. We will never do business with Fremont Ford again. I'm very disappointed in their "customer service" to say the least. read more

I took my Premium Performance Pack Mustang to Fremont Ford for a simple oil change and tire rotation. Unfortunately, when I got the car back, I noticed scratches on my performance wheels. The only reason I chose this location was due to its proximity, as I didn't have time to do the service myself. This experience was extremely disappointing, and I will not be returning after I get my wheels repaired. Technicians need to take much more care when handling customer vehicles--especially performance models. Based on my experience, I cannot recommend this service center. read more

My first review was deleted due to lack of information. Let me start by saying the manager at this location is the best thing they have going. He's helped me along the way and any issues Ive had. The sales, finance and service crew on the other hand are useless and overall scammy. When I went in to close the deal on a ford explorer, I states I did not want a warranty. After multiple "no thank yous", the finance person still snuck a $10k warranty on an itemized list not near the final price. The gentleman consistantly tried to grab my attention while reading documents to the point i asked to let me focus. Long story short I was able to remove the warranty with the help of the manager but it took over a month of emails and communication. I would have wished the whole buying experience would have gone friendlier and smooth but the moment i stepped in I never felt comfortable. Bad on me for not trusting my gut. I also asked to remove anti theft which was denied. When offered coffee, the machine was broken. Im helping people choose other delaerships because this one is scummy. read more

Thank you abbas that's why we always come back Fremont ford mustang is amazing great price great people read more

Fremont Ford - Abbas is the man - Car Dealers Near Me - Newark, California

We purchased our Ford Mach E through Fremont Ford and absolutely loves it. However, I would like to warn everyone to be careful about the Triple Plus Care Plan the sales team will try to sell you. The sales / finance person at the time mentioned to me that this plan covers windshield, tires, wheels and dents and emphasis to me that "for the windshield, if we cannot repair, we will replace with a factory windshield for you while insurance company covers aftermarket". I purchased it based on the words for a peace of mind. Guess what? I got a deep rock chip on the windshield almost 2 months ago, brought the vehicle to Fremont Ford, not that it took 4 weeks to hear back and to finally scheduled with the outsource windshield repair shop, there is also a deductible (while most of the insurance company covers for free). I was then told the rock chip is too deep that is unrepairable and the plan only covers for repair, no replacement. This what I thought to be a peace of mind package turned out to be a nightmare. I have not got the windshield taken care of it through my auto insurance within a week. Lessons learned. If anyone interested on this "Triple Plus Care Plan", make sure to read the fine print of detail or ask the sales man to put down in "black and white" about the windshield replacement. Do not make the same mistake I have made and could safe you a time and money to just go with your auto insurance! read more

Fremont Ford - Car Dealers Near Me - Newark, California

Exceptional Customer Service at Fremont Ford, Newark, CA Very special Thank you to Robert, Abbas, and Mansoor for making our visit very memorable. The complete process was so smooth and simple. We definitely recommend this dealership to those that want the same Exceptional Customer Service experience. They treat you like Family. read more

I wanted to sincerely thank you Jazmine Cuevas and Michael Felix for the excellent customer service. I especially appreciate the way you both took care of my Ford Edge- your attention to detail and clear communication made the entire process smooth and stress-free. It's always a pleasure working with such a professional and helpful team. read more

Been trying to get my GAP insurance cancelled on my 23 Ford Explorer since January of this year from Mansoor. Anyone else from this dealership is welcome to reach out to me with my cancellation confirmation. read more

BEST dealer in the Bay Area I have ever bought a car from. I would like to personally thank Tahaa, my salesman for his positive attitude and doing such a great job in negotiating on my behalf; Mansoor, from the financial department, for his kind optimism and smooth help with getting maintenance protection. I would also like to extend hefty gratitude to Abbas, a GM who understands what owning a V8 Mustang means to a Mustang enthusiast as myself; who made the deal possible and my dream come true!! If you want a deal for any car in the bay, especially for Mustangs, this is the place to do it! read more

Fremont Ford - 24' Mustang GT - Car Dealers Near Me - Newark, California

I've been buying Fords for 47 years and my most recent purchase was from Fremont Ford. The experience was great. I especially appreciate my sales guy Robert Contreras. He worked on deal with me for over 2 months. No pressure just honesty and patience to come to the right deal. I've bounced around at different Ford dealerships over the years but I was so happy working with the whole team at Fremont they are my go to Ford dealership now. So check them I don't think you will be disappointed. Go Ford Tough! read more

Highly Recommend Behrooz at Fremont Ford I recently bought a 2025 Ford Explorer from Fremont Ford and had an excellent experience. Behrooz, the Internet Sales Manager, was outstanding--professional, honest, and very helpful throughout the process. He made everything easy and stress-free, from answering questions to helping me find the right vehicle. If you're looking to buy a car, I highly recommend working with Behrooz. He truly cares about his customers. Thank you, Behrooz, and the Fremont Ford team! read more

Raylene in service, highly recommend. She has wonderful customer service, communicated as my vehicle was there, delivered on her promise. Appreciate her as you don't find this service at dealerships anymore. Thank you, Raylene! read more

This review is only for the test drive. Stopped by on NFL championship Sunday to sample the Mustang Mach E. The staff (Robert & others) were friendly & engaging without being overly aggressive. We picked out a gorgeous red Premium model with all the bells and whistles for some joyriding. We cruised around the local streets then hopped onto 880 for a road trial. Unfortunately I was only allowed to drive no more than 1 exit duration on the highway, all the while stuck behind unusual amount of traffic in the slow lane. Not enough time to unleash the Mach E full potential. Overall I was still impressed by the Mach E design, the simple layout and the huge 15 inch monitor. The infotainment system and the adaptive cruise control were less user friendly compared to Elon Musk's EVs. read more

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Fremont Ford is the Best!! I have now bought 2 Mustangs from Fremont Ford over the last 20 years and I give them 5 stars on quality and overall customer satisfaction. My most recent purchase was handled by Abbas Ashanti and his amazing team!! From start to finish they handled everything!! Abbas and his team provided us with a 5 star service!! No hassles, no games, and a let us get you in and out attitude so you can enjoy your new car. They also took care of my trade-in. I can't say enough about Fremont Ford!! If you want a quality car and exceptional service. Fremont Ford is it!! Thank you Abbas and Team!! read more

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