Ash was a pleasure to work with! He made the whole car-buying process easy and stress-free. He was super helpful and answered all of my questions thoroughly. The entire process only took about three hours, and I was able to pick up my car the following Monday. Everything went smoothly from start to finish. I'd definitely work with Ash again and highly recommend him if you're looking for a great car-buying experience. Thanks again, Ash! read more

5 stars to this dealership. We feel great about our new purchase. Kevin and his team answered all of our questions and made the experience an easy one. We didn't plan on leaving with a new car but I'm glad we were able to get a deal done within a couple hours. The Kia team did a good job answering our questions. Thanks to management as well for giving us the best deal possible. read more

2nd update (6/26, ): Now down to 1 star. Had my 16k service and they insisted on additional services behind the service in the manual. For an electric car that doesn't need oil changes, they charged about $750, most of which was labor for cleaning the battery and battery charging port. I later verified the only service recommended was your rotation and cabin air filter. They gave me a $75 coupon which brought the price down to $675, still far more than reasonable. Also, I never did get the charging adapter and just bought my own. By far the worst dealer service I've experienced, and I'm not ever going back. Update (8/25, ): reducing from 4 stars to 2 stars. No complaints about while I was there (except as noted below), but in the almost 2 months I've gotten no actual answers about this complimentary NACS adapter that is supposed to be coming to me. I have gotten marketing emails reminding me that I'm eligible for this adapter, but nobody calls or emails back when I reach out asking when it is coming. Sam emailed a generic follow up after the sale to say to reach out anytime, but doesn't respond if I do reach out. Very disappointed. At least we like the car. (Original review, 6/25, ): Just bought a Kia Niro EV. Our sales person, Sam, was friendly, fairly knowledgeable about the cars they were selling, and didn't try to upsell at all. Unfortunately, they didn't have the adapter for Level 3 charging available that they promised came with the car, so we have to wait on that, and the parts department didn't have any Level 1/2 charging cables in stock, so we had to buy those separately. Fingers crossed that they work well. read more

Ash and the whole team at Stevens Creek Kia made buying my new-to-me Sportage Hybrid a very positive experience. It was important to me to find a late-model CPO hybrid crossover, and after driving Toyotas, Hondas, and Mazdas in an effort to find my next vehicle, I settled on the Sportage because of the online reviews, ratings, and recommendations from friends, but finding a low-mileage vehicle that checked all of the boxes here in San Jose was challenging! (I guess everyone is tired of the price at the pump!!) When I saw the Sportage on their site, it was listed as "coming soon", and since I kept missing out on others I had seen online, I reached out. I am so glad I did. Ash helped me navigate the process of trading in my leased vehicle, was able to make the trade worthwhile for me, and made sure that my new Sportage was certified, detailed, and had a full tank before handing me the keys. I cannot say enough about how friendly, professional, and just overall GREAT the guys at Stevens Creek Kia is! Give them a chance; you won't regret it! read more

Stevens Creek Kia - Isn't she lovely? - Car Dealers Near Me - San Jose, California

I don't even know where to begin with Kia of Stevens Creek, so let's start with the good because there is a lot of it. The service team is amazing. Like actually amazing. Friendly, personable, easy to talk to, and they make the whole process feel smooth and taken care of. You can tell they genuinely care and aren't just going through the motions. Now, the building itself, let's just say it has character. Not exactly somewhere you're like wow I'd love to hang out here for hours, but hey, you're not there for the ambiance, you're there for the people and they deliver. BUT HERE'S WHERE IT GETS INTERESTING. I have a small family of plastic rats that live in my driver side door storage (don't ask, just accept it). Originally, there were five: * 1 large grey rat * 1 large white rat * 1 small white rat * 2 small black rats A full, thriving rat household. Every single time I've brought my car in for service, ONE OF THE WHITE RATS HAS DISAPPEARED. I am now down to three rats. My family has been broken apart. And apparently, someone in that service department has a very specific preference for white rats?? The pattern is undeniable. The audacity is also undeniable. The disrespect. Immeasurable. So yes. 10/10 service, incredible staff, would absolutely come back. But also, if anyone would like to return my missing white rats and reunite this family, I think we can all agree that's the right thing to do. Justice for the rat family. read more

Stevens Creek Kia - Said photo of rats. - Car Dealers Near Me - San Jose, California

We highly recommend Mo! He was an incredible help during our car buying process. He had a great memory for small details and it always felt like he was supporting our needs and looking out for us. Thank you Mo! read more

ANOTHER UPDATE: At this same visit, I had the service team inspect the driver's side interior A pillar trim which was visibly loose (unlike the right side). I was told at the end of the day that there was a broken clip and that they replaced the clip but the looseness remained. They stated they compared this to a new vehicle and that this was "normal for the car." After having the care inspected at Hilltop Kia in Richmond today they said that the team at Stevens Creek had jammed the piece back into place incorrectly and that the clips inside were broken (and that this is not normal). They are ordering me new clips and if this doesn't fix the issue, they offered to replace the entire trim piece under warranty. This is how service should be done! Again, Stevens Creek Kia is just shady on all accounts. Stay away! read more

Great team to work with, helped me out by meeting me at a good price for my new lease. Thank you to the manager Ash for all the help much appreciated! Highly recommend this Kia dealership to all in the Bay Area! read more

If you're looking for a 7-seater SUV, the Kia EV9 is hard to beat--it has the highest ratings, which brought me to Stevens Creek Kia. I went in with a lot of trepidation, given past experiences with dealers. Thankfully, the experience was wonderful from start to finish. I worked with Kasra, who was courteous, genuine, and patient. Ismail, the manager, was also excellent. Tony, the head of the location, stood out as professional, customer-focused, interesting person with a lot of great life experiences. He took the time to be kind to my mother, who was with me, and that really meant a lot. I even made a late change in my car decision--definitely not easy for them--but they handled it with understanding and grace. This team made what could have been a stressful process into an enjoyable one. I'm a huge fan and can't recommend Stevens Creek Kia more highly. read more

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Stevens Creek Kia has one of the largest inventories of any dealership, and as a result is motivated and able to work some amazing deals. I had a great experience working with Tony, Kevin in sales and Raymond in finance to get a brand new Kia EV9, in the trim that I wanted, with the lease terms I asked for, and the trade-in to sign and drive away within a few hours of discussion - if you want a great deal and lots of options - go to Stevens Creek Kia! read more

Mustafa (Internet SM) had been very patient and understanding during our entire time at the showroom. He had been so caring and dedicated to provide us the best service possible. We left feeling happy and satisfied. Thank you Kia Stevens Creek. read more

Stevens Creek Kia truly delivers an outstanding car-buying experience. From the moment I walked in, the entire team made me feel welcomed, comfortable, and never pressured. The sales staff were incredibly friendly, knowledgeable, and patient, taking the time to answer all of my questions and make sure I fully understood every step of the process. They went above and beyond to help me find the perfect Kia Telluride that fits both my lifestyle and my budget. I never felt rushed or pushed into something that didn't feel right, they genuinely cared about finding the best match for my needs. This is my second vehicle purchase from Stevens Creek Kia, and once again they exceeded my expectations. Their consistency, professionalism, and customer-first approach are the reasons I keep coming back. A special thank you to Sam and the entire team for making this such a smooth and enjoyable experience. I highly recommend Stevens Creek Kia to anyone looking for a stress-free and friendly dealership! read more

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Thank you to Sam for helping me get my first car. I was very nervous before I went in, but you made the leasing process so smooth it really put me at ease. I love my new car! Also shout out to Mo and Chinh. read more

Stevens Creek Kia - Car Dealers Near Me - San Jose, California

Milad listens to the customer and then makes a suggestion. I didn't feel that I was getting the hard sell. At first, he showed me a Kia Niro hybrid but it was out of my budget. And then, he suggested the BMW 330e. As soon as I saw it, I knew that I wanted it. I'm very satisfied with my purchase - it's a dream car for me. I've wanted a BMW ever since I graduated from the University of Houston ('94). read more

Stevens Creek Kia - My new ride - i like to call her Vader. - Car Dealers Near Me - San Jose, California

Stevens creek Kia is a great place to purchase a vehicle. The service was excellent , they delivered the car at the promised time! ash Marcos was helpful in explaining the details on lease and helping with setup. read more

We leased the 2026 EV6 Wind RWD yesterday and had great experience. Our sales guy, Ash, was superb! Very helpful and kind. It was the smoothest transaction I've had with dealership. He took care of us and made sure what we want is what we get. Never felt pressured at all during the entire process. Stevens Creek Kia is highly recommended. read more

Give Lynn a raise. My wife, Holly and I, both have Kia's. I bring them in for service. And I know that my day, cannot be the only day she brightens. Her charm, wit, and beautiful attitude and smile get you in and out of service faster than you'd like. Car back again, give her a raise! read more

I had one of the most wonderful car buying purchases ever at Stevens Creek Kia. This was due to the kindness, warmth, understanding, and professionalism of Ash Morcos; probably the best sales rep at the store. From the first handshake, I felt Ash had my best interest in mind. He was exceptional in his service to me. If you get Ash as your rep you will have a great purchase experience. read more

I'm leaving this review after one week of driving my new Kia Carnival, and I couldn't be happier! I had been searching everywhere for this specific model in this particular color, and I finally found the perfect match at Stevens Creek Kia. I immediately called the dealership and got in touch with Sam. He was incredibly quick to respond and jump on my inquiry. He was professional and ensured everything was ready to go. I came in the very next day, and Sam showed us the car. From that moment on, the entire process was smooth and hassle-free. Everything was handled efficiently. While I personally had to come back the next day to finish the paperwork due to my own schedule, the bulk of the deal was done in one day. Sam was an absolute pleasure to work with--responsive, efficient, and genuinely helpful. If you're looking for a new Kia, go see Sam at Stevens Creek! read more

Stevens Creek Kia - Kia Carnival - Car Dealers Near Me - San Jose, California

From the moment we walked into Stevens Creek Kia, Mohammed and Ash completely changed our car-buying experience. After wasting time at Capitol Kia (which should honestly be avoided at all costs), the difference was night and day. Walking into Stevens Creek Kia felt like upgrading from a run-down fast food spot to a Michelin-star experience. The professionalism, respect, and overall atmosphere were on a completely different level. Mohammed and Ash were exceptional. They weren't pushy. They weren't playing games. They weren't trying to "sell" us something we didn't want. They genuinely listened. They treated us like people, not numbers. Every question was answered clearly and honestly, and at no point did we feel pressured. Most importantly, we got exactly what we wanted, no compromise, no unnecessary add-ons, and the loan was 0% APR. Mohammed and Ash, these two made it smooth, transparent, and actually enjoyable. Thank you again! read more

The Good: Lynn and the service dept. The Bad: The sales staff team. Boy. What a difference 12 years make from my first review of this dealership. I went into the dealership to purchase a new vehicle. I had a great experience buying my 2014 Soul 12 years ago and wanted to have a similar experience. This time I did not have a great experience. When I pulled up in my Soul Ash saw me as I was parking and greeted me. Things started out great. I test drove a Seltos and a Sportage. Ash was knowledgable and helpful. All was going well until I got into the showroom and sat at a desk. I decided I wanted a 2026 Sportage EX and I wanted to explore the options of possibly doing a trade in with my Soul. Unfortunately as I was driving over to the dealership the Soul's engine light went on. I was upfront about it with Ash. Ash kept leaving the desk and going over to talk to the GM Tony and others. They took the keys to my Soul after many minutes when we were going over the sell of the Sportage they offered to give me $1000.00 as a trade-in for my Soul. I found this very insulting. They mentioned since the Engine light was on and also mentioned my tires were worn out. I had purchased 4 new tires at Costco 2 years ago and put 13,000 miles on those tires. They were rotated as scheduled so I know the tires were not worn out. During this process they sent Lynn from the service department over to me to discuss the issue with my Soul. She told me that the Soul was in "Limp Mode" and that they recommend I don't drive the vehicle. I was told it was going to cost close to $300 for them to evaluate why the Engine Light was on and that the engine might be toast. Lynn also said they would not be able to look into my Soul because they were booked out for 2 weeks. I felt very bullied during the time I was trying to negotiate a fair price on purchasing the Sportage. It partially might have been because I am a female who came into the dealership by myself? Ash seemed to disappear quite a bit and I would be sitting at the desk waiting for him. I refused their $1000.00 trade in offer and decided I was going to get a loan with Kia to purchase the vehicle. Then on the contract they had added a $3,000.00 to the price and explained it as an extra warranty. Why would I wanted a 3K warranty when Kia provides a 10yr/100k Warranty on all their new cars?? They were pushing this on me for a while and even Tony came over to press me more on it. I did not like this, which is why I felt I was being bullied. At this point I asked for the keys to my Soul and was going to leave and not purchase the new Sportage. Suddenly they came back with a contract and took off the extra $3k Warranty. The price was still higher than the suggested MSRP ($33,135.00). I again told them I wanted the keys to my Soul so I could leave. They finally agreed to the MSRP price. I still believe I over-paid and Ash and the team basically "wore me down". This was 3 hours of my life I will never get back. Tony then came up to me after I was agreeing to the price and said that I was his "customer" and that he would wave the $300 fee for the service department to look into what the problem was with my engine light going off in my Soul. I left my Soul there and Lynn was very good communicating with me on what they were doing to find out if my engine was toast or not. In the long run, it turned out to be a sensor and they replaced it. Apparently the Soul was still under warranty since there was a class action lawsuit on my vehicle. My vehicle had low miles (under 80k). When I got the keys to the new Sportage, Ash was suddenly gone. I hadn't seen him for about 30 minutes. Another employee came over to give me the keys and go over some features with the car. This process was rushed. I asked this staff member where Ash was. I was told Ash had to leave. My experience with purchasing a new car was not great. My experience with the service department was great, and very professional...thanks to Lynn. read more

Stay away from this dealership at all costs. They mistreat their "guests" and will try to do their best to offer little or no service in helping you. (including detailing a certified pre owned car). Very bad business practices. Ishmael the sales manager was very rude and demanding. They failed to detail any bit of my car I purchased. I dropped of my vehicle and Said claimed he detailed it. I left work to pick up my car and nothing was done. No accessories were given to me with my vehicle. They also failed to give me wheel lock keys on my vehicle and I have no way of taking my wheels off in case of an emergency. I authorized them to only submit my credit to credit unions which they failed to do and gave me an insane rate. Will never do business here and will tell all family and friends about the experience. read more

I had a really disappointing experience at the Stevens Creek location. From the moment we walked in, the staff were rude and dismissive and didn't even seem interested in helping us. We were barely acknowledged and it felt like no one wanted to pay attention to us or assist with what we needed. I came in because I was interested in selling my car, which is in perfect condition, and the offer they gave me was honestly dirt cheap. It was almost laughable considering how well-maintained the car is. The whole situation just made it seem like they weren't taking us seriously at all. Honestly, I'm not sure if it was because we were women or what the reason was, but the entire interaction felt very uncomfortable. I felt judged the second I walked in, and the lack of professionalism was very obvious. This is actually the second bad experience I've had at this location, which is really unfortunate. Both times the employees came across as rude, dismissive, and completely unwilling to help. Customer service from the sales side is practically nonexistent. The only good experience I've had here has been with their service/maintenance department, which has always been helpful and professional. Unfortunately that has nothing to do with the sales department, which is where the problem seems to be. Good thing we decided to go somewhere else, because the difference in service was night and day. After multiple negative experiences, I can confidently say I will never be returning to this location again. read more

Excellent customer service!! Love my new car! Thank you Ash and sales team!! Highly recommend

Sam assisted us with leasing a Kia EV9 last week---and I will say, that probably was the best experience we've ever had being at and dealing with a dealership ever. He was thorough from the get go (we did online inquiry first so as not to waste time at the dealership because who has 7+ hours of free time to just haggle at a dealership...not us). We appreciated how informative he was without being pushy. Professional and patient. 100% will recommend him specifically to anybody who's looking to get a Kia. read more

I recently purchased a 2026 EV9 from Stevens Creek Kia, and while I love the car, it was really the team there that made this a five-star experience. From the moment I walked in, I was struck by how professional and genuinely welcoming everyone was. I've had my fair share of stressful dealership visits in the past, but this was the complete opposite. The sales staff was incredibly patient and took the time to answer every single one of my questions without ever making me feel rushed or pressured. They are clearly experts on the new EV technology and went above and beyond to make sure I felt confident with the vehicle before I drove off the lot. Even the finance and management teams were a pleasure to work with--everything was handled with total transparency and honesty, which I really appreciated. It's rare to find a group that is this knowledgeable and actually cares about the customer's experience rather than just making a sale. They made me feel like a priority throughout the entire process. If you're looking for a team that is professional, straightforward, and easy to work with, I can't recommend Stevens Creek Kia enough. Huge thanks to everyone there for making this such a smooth and positive experience! read more

If you want to get scammed, Stevens Creek is the place for you! * I did my research and knew what I wanted when we went in. The dealer told me what I wanted wasn't available in a Gas option. That was a lie, I found exactly what I wanted at another dealership. * The MSRP on the base model Sorento was the same price as the third tier model at another dealership. * I told him a White car was non-negotiable. It MUST be white. He pushed every other color and model on me until I was ready to leave and miraculously he found a white car. If you're looking for a good car buying experience where you feel comfortable and safe in the hands of the dealer, you should definitely look elsewhere. read more

We have now purchased 3 vehicles from Stevens Creek Kia, and we really appreciate the customer service we received from Tony Khatib and the team. Recently, we had a concern regarding one of our vehicles, and Tony took the time to listen, communicate with us, and work toward a resolution. His professionalism, patience, and willingness to help truly meant a lot to our family. Thank you again to Tony and the Stevens Creek Kia team for treating us with care and respect. It's one of the reasons we continue to come back when purchasing vehicles. read more

Stevens Creek Kia - where you come for a test drive and stay for the attitude. Took my son here to test drive a few cars, thinking it'd be a smooth experience, but clearly, that was expecting too much. The customer service was as welcoming as a DMV line at 5 p.m. on a Friday. The cherry on top was the financing guy, who had the charm of a parking ticket. Not sure why he decided to act like we were wasting his time, especially since we planned to pay with a cashier's check - basically the car-buying version of "easy mode." But somehow, he found a way to make it seem like we were the ones inconveniencing him. So if you're looking for a car dealership experience with a side of attitude and all the warmth of a cold shower, Stevens Creek Kia's got you covered! I forget the salesperson but he was good and added some nicest items into the deal to make this the location to stay at vs the one in south San Jose or Gilroy. read more

Stevens Creek Kia - Car Dealers Near Me - San Jose, California

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We recently purchased a Kia Sorento and leased a Kia EV9, and honestly the whole experience was amazing. Buying or leasing a car can sometimes feel stressful, but Ivo and Ash made everything super easy and comfortable from the start. They were friendly, patient, and never made us feel pressured at all. They took the time to answer all of our questions, explain the different options, and make sure we felt good about both decisions. You can tell they genuinely care about helping customers and not just making a sale. We really appreciated how smooth and straightforward they made the process. Big thanks as well to Chinh in finance for making the paperwork part quick and easy. Everything was explained clearly, and the process went much faster than we expected. We're so happy with both the Kia Sorento and the Kia EV9 and couldn't have asked for a better experience. Huge thanks to Ivo, Ash, and Chinh for taking such great care of us. Definitely recommend working with this team if you're looking for a new car! read more

Don't get ripped off by these guys. Stopped by to ask about the Sorrento Hybrid. Salesman, showed me a non hybrid at first. Then saw they were asking $3k Mkt adjustment on the hybrid. They trying to take advantage of gas prices. When asked about it, salesman said why don't you want to pay mark up? All dealers have it, which is a lie. Go somewhere else folks. read more

Had a truly great experience leasing my new Kia EV9 GT-Line. The entire team was professional, patient, and extremely helpful throughout the process. Kevin did an excellent job explaining the different trims, features, and options without any pressure. He was knowledgeable, easy to talk to, and helped me feel confident about the car itself. Ash was fantastic during the negotiation process -- transparent, fair, and willing to work with me to structure a deal that made sense. I really appreciated the straightforward communication. Michelle absolutely went above and beyond helping me with all the final paperwork and documents late into the evening and again the next morning. She was incredibly patient, organized, and made what is usually the most stressful part of the process feel smooth and easy. What impressed me most was the level of customer care even after signing. I actually changed my mind the next morning about the trim/color combination before taking delivery, and the team worked with me to switch into the exact EV9 I wanted. I genuinely appreciate their flexibility and professionalism! Overall, one of the best dealership experiences I've had. Thank you again to Kevin, Ash, and Michelle for all the help! read more

Went there to test drive and understand the features of the KIA Telluride. The car was underwhelming to say the least, but what really turned me off was the salesperson - Max. I had clearly interrupted his Sunday afternoon siesta and his whole demeanor was one of - can we be done with this so that I can get back to my desk and sleep. Being very considerate, I kept the interaction as brief as possible and let him get back to dreaming of selling a car. Because something tells me that that's the only place Max will ever sell a car. read more

Paul G in the service center was very friendly. It was Monday morning, very busy. So I sat for awhile while the service advisors were all busy with customers. After about 15-20 minutes, Paul got out from behind his desk and approached me and asked if I had been helped. I stated no, and he immediately asked me to follow him to the counter. He explained what my 7500 mile service would consist of and what to expect. Also made sure that my maintenance. Package would cover the entire service which it did. He verified my phone number and gave me an estimate of my wait time, and even offered shuttle within a 5 mile radius. My service finished a little before my estimated wait time and he called me to let me know my vehicle was ready for pick up. Thank you Paul! read more

worse place to get your car in for service. I come in and the porter doesnt guide you where to go. just stands there looking at you like you own him money. I ask if I could just drop off the car but they at first the porter said if would take a week or 3 for them to check the car. then he goes inside and comes back saying it would take a month or more. if you didn't want to work just say that. this Place is so rude and unprofessional. Never coming back KIA ON STEVENS CREEK IS A JOKE! read more

The whole team at Stevens Creek Kia is amazing but ASH went above and beyond to ensure I found the perfect vehicle that fit my needs and budget. That guy was so professional during my first phone call to the dealership and he kept assisting me when i visited their department. I drove off in my new car feeling confident and satisfied, knowing I made the best choice. I highly recommend them to anyone looking for a stress-free, positive car leasing experience. Their exceptional customer service and dedication truly set them apart. read more

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In my experience here they are by far the worst Kia dealership I've been to. They are not upfront with how much anything will cost, the customer service representatives don't seem to understand how to listen and are extremely rude. I am sure that they are not all like that, but I have had similar experience both times I've been here. I'd only come here as a last resort. read more

I bought my 2026 Kia Sportage last week and I have to say that I had such a great experience. First time I visited, I was welcomed by Kevin and he was very kind and helpful. A couple weeks later, I worked with Ash Marcos, who went above and beyond to get the car I wanted. Every team member I interacted with was nice and helpful. Chinh assisted with the financing and he made the process smooth and quick. I have to say he's funny too! I dreaded the thought of buying a new car and having to deal with sales people while looking for a car, but I have to say that Ash completely changed that view for me, he was constantly communicating and keeping me informed. I'm so thankful for the work he did! Thank you Ash! read more

I've had the best experience ever buying a car! I've been buying vehicles of all sorts for 30 years, and I have the most pleasant and honest sincere experience with the salesperson team specifically Mark Ulubahsi. Mark was not only extremely knowledgeable, but was dedicated in his knowledge and professionalism to help me to make a hard decision in a large investment for a new vehicle. Believe it or not, It had taken me over three days of continuously visiting the Kia dealership and Mark had made himself available to answer any questions and tutorial assistance. There was no pressure, no up sale just a willingness to be helpful. Mark is not alone, I had found all of the Stevens Creek Kia staff all to be professionally, knowledgeable, and generous with their time and patient. If you're looking for a new car or just wish to check out the new line of Kia vehicles, I'd start and end with Stevens Creek Kia dealership. Not only are you buying a high-quality vehicle, but you'll will be working with people who will go out of their way to work with you who are members of our community to put you in the vehicle that is right for you. read more

Stevens Creek Kia - Purchase my dream car with an amazing and robust vehicle. Full of technology and safety. - Car Dealers Near Me - San Jose, California

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I have been around the Bay Area to numerous Kia dealers, on the web for hours looking at all the deals and specials. Some of the dealers couldn't agree to my offer, some had bait and switch discounts and most had high interest rates. This dealer came through. This car is the top of the line Kia Sportage prestige plug in 2025. All the bells and whistles. We went back and forth because that's the dealer dance and I stood firm on my offer they countered with a fair offer and I took it. The other dealers had high interest rates on loans I have outstanding credit and I got the 0.9% financing for 60 mo. They were nice and no pressure and understood that this is a huge purchase. I could have walked away at any time and they were cool. Thanks Stevens Creek Kia for a great buying experience. Folks even if you hate Chat GPt use it to research. It was super helpful and so were some of my friends experienced in car buying. read more

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