This review goes to Jesus & Allan thank you so much for walking me through the process of getting a…read morenew car. I always avoided a dealership because it can be a daunting experience, I've never felt rush or must buy right away but I did end up buying a new car from this dealership. This particular location has the best team to assist you, I will definitely come back here again. Thank you Jesus & Allan.

Another dissatisfied customer. Proceed with caution. We gave Mr. Aayar $9500 cash. He sold us a…read morevehicle with lots of problems. We're spending over $4000 to get it fix. DO NOT TRUST THIS BUSINESS

Thanks a lot to Hares, the sales manager. He assisted me from getting a loan financed and warranty…read more Everything pretty direct no time got wasted, Its a very smooth transaction with sharing ideas to have positive outcome. Thanks again Hares. Regarding the car- 2025 Prologue Touring AWD, price is a great deal and in a really great condition with clean Carfax. I'll recommend AutoDeals to others! Thank you as well to Luis who assisted me to road test the car!

Trust worthy/honest and direct with expectations. No hidden gimmicks, not even close to sketchy…read more We were in a time crunch and were able to grab our dream car in no time! Luis was extremely helpful! We will work with him again!

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

Eric and Theo are great to work with. Was searching for just the right EV9 model and within 10…read moreminutes, Eric found the model, quoted me the price (which was a great deal), sent me all the detail and just made it so easy. Very professional and transparent. I'm out of town, so Theo then set me up and running with the app and helped arrange transport. He took some pictures for me so I could share with my wife since she hadn't seen it. Stephanie in finance was great too. Very clear and easy to work with. All in, one of the best dealership experiences I've ever had. Well done and much appreciated

4/28/2026 After all this time and after Concord, Dublin, and…read moreHayward all sending me away with an invoice that says "Unable to verify problem" and also treating me like I was some sort of crazy, I decided to look at the vehicle myself. Starting from the back of the car and looking at every possible inch of the car and thinking outside the box I popped open the hook and started looking very closely and to my susrprise I found plastic protective films that were left inside the engine area and even on the battery from when I purchased the car. Upon removing it all some pieces were even burnt which explained what was making me sick because this would be getting pulled into the cabin through AC. Heat exposure: Vinyl/plastic can melt or off-gas when exposed to engine heat. Odor / fumes: nausea, dizziness, or headaches. Heated plastics could contribute to chemical smells entering the cabin, especially through the HVAC intake. Improper service handling: If these were left after recent service, it suggests sloppy workmanship. Reasons it is usually missed Most dealership visits are complaint-driven, not full inspections. If you reported: "odor" "feeling sick" "AC issue" Techs often jump straight to: HVAC system cabin air filter refrigerant system ...without doing a detailed engine bay sweep for foreign materials. 2. Flat-rate pay system (big factor) Dealership technicians are usually paid by the job ("flat rate"), not by the hour. That means: They're incentivized to work fast Extra inspection time = unpaid time So unless something is clearly part of the repair order, it may get skipped. 3. Assumptions + bias Once one shop says "no problem found," the next shop often: leans toward the same conclusion looks for confirmation rather than new causes

Just my usual maintenance got a code A16 this time. My appointment was at 9 am I arrived and was…read morelead into the garage got out and asked If Mr. Maloa is in today . To my shocking surprise I was told noooo he's not here, he's no longer with us. WTF! First Landon now Paul OMG! Wassup Hayward Honda!!? Why are all the great ones getting the boot?? What they dooooo?? Bring em back! But only complaints I bought my car March last year and have never received a Wash a or a vacuum they lightly brush over the car with something cause you can see the streaks and the dirt still left at this point there should be a partnership with a local car wash to send customers to or for yall to use while servicing offer a free cabin filter change or SOMETHING!

CAESAR & HASH were incredibly friendly, attentive, communicative. Although we couldn't come making…read morea deal they did their best and were polite to show us their incredible selection of cars without any pressure. I highly recommend checking out Honda Hayward!

Anthony was very honest and straightforward and good to work with. We didn't end up purchasing a…read morevehicle with him, but he followed up with our issues and helped to shed light on the situation without being pushy at all. It was very pleasant to work with him and I was hoping to the vehicle was going to work out.

The car was great but with my excellent credit 800+ they tried to give me a predatory 15% rate…read more Only good if you are buying

John (Manager.) Helped and understanding my concern. Scanning! for any codes. No Codes were found…read moredue to the issues I'm experiencing with my 2023 Mitsubishi Outlander. I drive the Vehicle 60 mph on freeway or going uphill. Vehicle losing power or struggle to higher mph and still has the Burnt smell. Per John they checked everything but sees nothing.

Need to hire more people ! Never answer the phone and had use waiting forever just to drop off the…read morekeys to the car when we had a appointment time

Terrible the owner tried to accuse me of wrecking there Toyota sienna minivan the bumper flew off…read moreon the freeway I called them to let them know response when I returned the owner immediately called the police to try and sue my insurance company I assume, police came and said there was know evidence of a car accident which there wasn't any car accident the dam bumper just flew off while on the freeway go there at your own expense

SCAM - LIFE THREATENING ISSUES NOT DISCLOSED AT PURCHASE…read more I purchased a 2007 Lexus RX 400h from this dealership on 12/08/24, and it has been a complete nightmare. Shortly after the purchase, the car developed severe problems, leading to a dangerous breakdown during a road trip with my family. The vehicle shook violently and became unstable, especially downhill--clear signs of serious issues with the braking system. Five warning signals lit up, forcing us to stop immediately. After having the car inspected by a reputable mechanic, it was confirmed that: Warning codes had been cleared prior to the sale. The ABS system is non-functional and the rotors are severely damaged--issues that did not develop overnight and were clearly present before the sale but impossible for us to notice regarding the wheel and system positioning. The ABS actuator requires replacement (3K repair = half of car's value), and this critical defect was never disclosed. This dealership's failure to disclose such dangerous mechanical problems is not only unethical but likely a violation of California's consumer protection laws, including the Song-Beverly Consumer Warranty Act. Selling an unsafe vehicle without disclosure is completely unacceptable. Avoid this place at all costs--they clearly prioritize profit over customer safety and integrity.