BAD CUSTOMER SERVICE and okay food. Waited almost 30 minutes for my order. I feel like they were catering to the drive-thru orders more than orders taken inside. If that was the case, I would've went through the drive-thru. Also, two people that ordered after me got their orders pretty quick. I don't know if it was what I ordered, 4 items, but they need to work a better system. FOOD: + Philly Cheesesteak 3/5 okay.. I've had better + Pastrami Sandwich 3/5 Okay.. kind of bland + Candy Oreo Frost 5/5 really good! The 1 star goes to the Candy Oreo Frost. Seems like their desserts are better. I don't know if I'd come back and give this place another chance. If I do, I'll have to update my review. read more

Frosty Queen - Burgers Near Me - Sacramento, California

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So we've been eating food from this location and it's been good. Today we decided to try out their milkshakes. The menu is a bit confusing. I thought I was ordering a snickers milkshake based on their menu but it turned out to be ice cream with snickers bits. Ok, fine. Well at first glance it looks cool but as soon as that too layer of snickers was gone (first pic) all I was left with was vanilla ice cream with some snicker crumb (second pic). Not chunks of snickers, CRUMBS. .and very few crumbs at that. Very disappointing. If this is what the candy mix looks like I think I'll just stick to their food. Update: I received a nasty, unprofessional response from the owner or someone who works at this restaurant regarding this review. Instead of taking responsibility for dropping the ball on my order and/or providing a resolution, they attacked me for being honest about my experience. They also took the time to look up my PERSONAL information outside of Yelp. Wow! Proceed with caution when leaving honest reviews about your experience. read more

Frosty Queen - Signage - Burgers Near Me - Sacramento, California

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The food was made fresh hot to order, service was so good and attentive with my salt free needs, the ambiance is very pleasant. Give them a try, they take EBT hot foot program as well read more

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3.5 stars rounded up to 4 (just for food & value). Good food and a good value, especially considering the high price of food nowadays, but slow service. Service has gotten faster since they opened - took like 25 min the first time we came (not long after they first opened) and now it takes like 10-15 min depending on how many people are in line. Burgers are on the larger side and flavorful. Generous amount of crinkle fries with meals. It's a lot better than the competition, but service and location keep me from coming more often. Also, service is not only slow but it's not very friendly. It can be difficult to order through the drive-thru, like it can be hard to hear/understand each other when ordering. They misheard part of our order and it took longer for them to fix it in POS system than it took to get us our food. They acted like it was our fault and we were causing a hassle..so just don't expect much in terms of service. Note: they charge $0.50 for using a card to pay, no matter the amount. I understand, but find it disappointing that they don't offer a minimum spend option (like they won't charge the extra fee if you spend a minimum amount like $10). They also charge $0.50 for extra sauce. read more

This review has nothing to do with the food because it is good. My problem is with the cashier taking the order, they do not know WTF they are doing 95% of the time. They always get it wrong even after repeating over to them to make sure it is right. And even repeating again at the window. Get it right do more training something because I have been 3 times in 1 week and every time it is something. SMFH read more

All I can say come and try their food and you will know, it is delicious. They got a new item called the Dubai Shake, they also got Dubai chocolate bars. For the food we got a family deal with a 4burgers,4fries, 4drinks for 34,99 which I think it is a really good deal. read more

They are not friendly, can't follow a simple order then get angry at you if they are wrong. First burger...I was super specific. Tom, Onion, mayo...on TOP of the cheese. Came back with also pickle, and nasty shredded lettuce and a orange pink sauce...on the bottom. I showed him. Very politely, a.imed, said, This isn't what I ordered. He scowled at me. Said then you order it plain. No, ya don't, not in this country, this culture. I said nothing. Next burger, dry on top, no mayo. Got out of the car and asked for mayo. Not upset...they are just stupid, I thought. Went back, opened the sandwich to fix it myself and the cheese, Tom Onion and no mayo stretched only to just over the middle of the burger. 40% was dry with Nothing on it. I took it in. First I said, I don't want anything ,but look at this, it was slop and then I noticed congealed mayonnaise glop UNDER the cardboard thin burger. He snapped at me and said, it's not that big of deal. Really??? $15 fir a burger and shake plus top and they gave me this....probably on purpose. I give you your money, you don't come back here again. I never told him he was an a-hooool , so ignorant can't get a burgervright twice, while I happen to be an educator. Have pride in your work even if that's all you can do and cant do it right. And you can ALL bash me but as a woman, I was bullied here. No doubt?!??! I said, I didn't want money, I wanted a hamburger and I left that crappy food on the counter. On top of that, I'm reporting them because the pictures they advertise are of normal thickness hamburgers. What they serve falls apart if you touch it. It is an extremely thin, tastess, unseasoned piece of grey meat previously frozen. *Tasteless. Bait and switch this is called and it's illegal. I'm a diabetic and hadn't eaten all day at the hs where I serve this community. I felt sick and shaky by the time I got home. All those sweet Mex girls who used to work there got the orders right. These men...the tall jerk and the cook...thought it was funny to be abusive to me and entitled/ empowered to do so since I was a white woman there alone. Not a Karen, I was just asking them to do their job, in my quiet voice. I didn't ask even for another replacement because I figured I would get worse than spoiled mayo on it. Get a milkshake and leave, that's my advice. And watch how they treat women with disdain...saw them charge a lady ..with hajib...$8 fir two small cups of ice cream so, there's other places to go and if they don't want to serve appropriately, or can't understand the English required...to make a cheeseburger ..then they should go do something that takes no intelligence at all ..dig a ditch, pick up trash...those workers are valuable .. and being deleted over nothing but racism ...and they would hand over a $10 burger that someone who only eats once a day...correctly mad....with a smile. Keep your biases to yourself at your minimum wage, minimum wage job read more

Yes my friend and I just left Frosty Queen we had the shrimp salad with shrimp basket and to top it off on the hot day had ice cream swirl and fruit ice cream cup and it was so delicious I have never had anything like it. I try to share with everyone the excellent service they have, the fast and readiness and the complete cleaning of the restaurant you can never leave without a smile on your face. Always taking a to go basket with you. There restaurant and cooking skills are very great. They where gloves and are so compliant with making your order complete. Easy access off the freeway come on by and enjoy a great taste of food from all different varieties of places. read more

Frosty queen is were the king of burgers used to be. But definitely glad the queen is here now. With way more to offer and better food. They have alot to offer here from burgers, cheesesteaks, chicken, appetizers, milk shakes, icecream and more. Coworker has been getting the chilli cheese fries and milkshakes for a while, so I had to go give them a try. So I went with a combination, double cheese burger with swiss for my choice of cheese. They do have a few kinds to choose from. Then with the crinkle cut fries. Those were great to and happy to find another spot still serving them up. But they do have more kinds also. Then for my drink, I upgraded to a milkshake, peanutbutter. That was good, they Blended that peanut butter perfectly, able to suck it through the straw and get full taste and not just clumps of it. There drive-thru and seating inside area have the same hours. So your choice were to go when there open. I went through the drive-thru and the service and quickness was good. Plenty of parking inside the shopping center. They do accept cash and credit/debit, but any card transaction there is a .35 fee. read more

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So my uncle recommended frosty queen about a week ago, and I cannot believe it's taken me so long to try it out!! It's like a combination of Dairy Queen and Sonics!! Their menu is endless and their prices are great! We came in late on a Monday night and the drive thru wasn't working; not sure what was going on but no one was answering us at the order box. So we pulled up, parked and walked in to see a young lady with the headset on but not answering, hmmm. Any who, we ordered several burgers, a few fry options and plenty of sweetness. It came out to be $40 which was a steal for a family of 10! My fiancé had their San Joaquin burger, pastrami w/ meat patty, and he said it was fulfilling but nothing over the top. My sister in law had a jr. burger that was $1.39? But it was decent size and pretty tasty!! I had their chili cheese fries, which were smothered and delicious! I also shared their small strawberry shake and it was sooooo creamy! You could tell they used real ice cream. I'm craving it as I type this review. Lol With prices like this, you cannot go wrong! I'll def be back! read more

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Big Bussin OMS #Tevin2Twisted #TwistedWorld #CheesesteakSandwich #PastramiSandwich Big Bussin OMS #Tevin2Twisted #TwistedWorld #CheesesteakSandwich #PastramiSandwich Big Bussin OMS #Tevin2Twisted #TwistedWorld #CheesesteakSandwich #PastramiSandwich read more

So I was hoping that this place would be really good since it took over the old Burger King location. My goddaughter was with me so I decided to get her some dessert before taking her home . There were about two cars in front of me in the drive thru when I gave my order. They were there for a while. I was hoping it wouldn't take long since it was only two cars. I was hungry so I decided to buy something to eat while I got her dessert from here as well. I really couldn't decide - some items looked good, others didn't. I don't really eat beef burgers, pastrami, etc so I decided on the taquito dinner. Placing my order was like pulling teeth. I don't know if the girl was helping somebody else on the inside while she was taking the order, but it took a few times to get it placed correctly and to answer my questions. The two cars were still in front of me. I waited about ten minutes. I pulled up and they handed me the strawberry fruit mix. The lid didn't fit the cup, so the girl warned me of that. Of course my goddaughter still got ice cream all over the back seat because it started melting and the ice cream started overflowing out of the top since it was filled so high...smh. She handed me my meal after about 3 minutes. I opened it to make sure everything was included. All I saw was one packet of ketchup. I figured it was for the French Fries. I asked the girl if they had salsa for the Taquitos. She looked at me in a daze. She offered ranch dressing or ketchup. I said "For Taquitos???"...lol. She just kept looking at me and said well we don't have specific sauces. I said ok thank you. Then she offered me ranch again. I told her no that sounds gross but thank you anyway. I didn't like the Taquitos, I was thinking they would be chicken. The fries were salty, so I only ate a few of those. I ate the inside of the toasted bread since it was softer. The salad didn't look appealing so I didn't eat it. The dinner was a waste of money. I probably should have went with my gut and ordered a chicken salad. I don't think this is the spot for me. I can't eat ice cream, so I probably won't be back unless I do try a salad. read more

Frosty Queen - Taquito Dinner. This was gross and a waste of money - Burgers Near Me - Sacramento, California

This new fast food restaurant recently opened up in my neighborhood. It took the place of the former Burger King. Now the queen has taken over the king. When Joe K and I decided to check them out, I was impressed at the large wall menu and the number of selections to choose from! Burgers, hot dogs, sandwiches, wraps, tacos, salads and the list seems almost endless! They even let you customize your meal to your liking! I was happy to see that they had some shrimp, fish and chicken options too! When we arrived at the order counter, I asked for the shrimp basket, but apparently they were already out of shrimp right at dinner time of 6:00 pm! So I ordered a fish basket instead that included medium fries. Joe got the San Juaquin burger combo with pastrami and an extra beef patty. The combo included a large fry and drink. As we sat at a booth, we noticed that the interior was pretty spacious and had plenty of room for a lot of customers. They seemed to be doing a fair business while we waited. The patrons near us were eating shrimp dinners and we assumed that we must have just missed out on the last of the shrimp. Only we soon observed another customer just sitting down with his own shrimp meal! I was kind of disappointed, since shrimp is one of my favorite foods! The food wasn't the greatest, and we agreed that it was just OK for a fast food place. They didn't offer tarter sauce for the fish meal and there was no root beer at the fountain drink machine. Joe's burger lacked flavor and the fries were crispy on the outside but mushy on the inside. Still, I'm pretty sure we will return again to give them another try, just because of the variety of choices and especially that they have ice cream! (Another one of my favorite foods)! read more

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I like this place. Food was cheap & plentiful. Sundae wasn't anything special, other than it was vanilla ice cream with strawberry syrup with strawberries, whipped cream, nuts & a cherry on top. Overall I will be back here. It was way better than the Burger King that was here. read more

Frosty Queen - Strawberry sundae. - Burgers Near Me - Sacramento, California

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More like 3.5-4 it was good but a five you have to be the best. This place was bomb though. Be prepared to wait since they make everything fresh. But worth the 25 minute wait. If your in a rush call in. Burger was juicy, toppings were fresh, and the crinkle fries were delicious, as well as good quality ranch to go with it! read more

Frosty Queen - Bacon burger combo with grilled onions per request! - Burgers Near Me - Sacramento, California

Awesome double burger! Two big Pattie's grilled nice and hot, with the trimmings. Outstanding!

Beware they charge you a credit card or debit fee which is illegal. When I said I was going to report him he tried to take it off. Lucky I caught it. Their ambiance of the store is empty. Scam. The food doesn't come with cheese. He also tried to charge .99 cent for cheese. When I took out my phone to take the picture he started to delete the order. Here is my proof. read more

Frosty Queen - Credit card fee - Burgers Near Me - Sacramento, California

bad costumer services it's an nightmare at the drive thru they take 20--30 mins for them have the food done and serve and unprofessional been coming here for years nothing improve get horrible everytime I come I really hope they changed read more

Terrible service and completely unprofessional. I got food poisoning from this place.

**UPDATE - Read nasty messages below** I've been wanting to try the pastrami sandwich at this place so I made a special trip there today, but they were closed at 1pm on a Saturday. No sign on the door, just lights out and chairs up on the tables. Waste of time and gas! Update: Received some nasty messages from their "customer service" immediately after my review posted. First message said they had an unexpected death, then the story turned very bizarre. See attached 4 screenshots. read more

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I first found out about Frosty's when I was trying to get to Burger King, which used to be at this location. It's on the corner of Mack and Stockton, a busy intersection that is popular with panhandlers. So keep that in mind when you are visiting. The food is pretty good. My sister had a San Joaquin burger (beef patty with pastrami) and enjoyed it so much she's still talking about it. I tried the hot wings basket; the chicken was flavored well and not too dry and the fries, while crinkle cut and thus not as crunchy as I prefer, had a good seasoning salt. I would eat this again and recommend to anyone in the area looking for fast food. read more

Best ice cream cones. Very tall and perfectly swirled. A great place to stop between Sacramento and Tahoe.

First and last time here, arrived in the drive through about 10 mins before there close time and was told "we are closed" very rudely by an employee. I get it was a weekend and you want to leave and go home/out but you are technically still on the clock during dinning hours. Very unprofessional service *Edit* response from company after a bad review. Avoid this establishment read more

Frosty Queen - Message from establishment - Burgers Near Me - Sacramento, California

Frosty Queen is definitely one of the better fast food options in this area. The food here is actually pretty good and isn't too expensive. It doesn't taste like it was previously frozen or just thrown together. The wait time and lines however, be prepared for that. There's been a couple times where from entering the drive through and leaving it, it hit around a 30 minute wait time. The workers here aren't the most friendly but maybe because they are constantly stressed with all the traffic coming through. 3.5 stars rounded up to 4 for the food and value. read more

We were craving something sweet and different. I been here a couple of times. They have good ice cream and my wife and I tried the Strawberry Mixed Fruit and my wife got the Parfait. It was really good and they put a lot of fruit. I also got the pastrami sandwich and it was Huge! I didn't get to take a pic of that because I ate it before I remembered to take a pic lol. I was hungry ha ha. Frosty Queen doesn't disappoint but above your average of your normal Fast Food in my opinion. Try it. The pics attached were taken when I got home so it was a bit melted by then. But still delicious! read more

Frosty Queen - Strawberry Mixed Fruit - Burgers Near Me - Sacramento, California

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They have quite a selection of food here enjoy the food especially the shakes. Their attitudes could be better. Customer service really sucked probably because they're young and inexperienced and don't know their own worth either way if you don't like what you're doing find something else and be happy. Other than that enjoy being a Frosty Queen stop being so cold.Lol read more

They need more workers. I went after church, so it was busy. There were only a few workers though, but that compromised the food quality. They didn't put cheese on the cheeseburger and when asked to, they took a while, so I thought they were melting it. It came back and the cheese was just a regular cold slice, unmelted. Idk why it took so long if they weren't melted. The salad dressing never came with the salad, and neither did the side of dressing for the burger. Last, but not least, the toast that comes with the salad meal was barely toasted. I'm not exaggerating either. The bread looked like a normal, thick, white piece of bread. Toast should have some appearance of the toaster or grill. There was none. I advise not to get the nacho fries. They are more expensive than the regular fries, but there are no toppings. Just nacho cheese. I thought there would be toppings for the price. On a lighter note: I will go back when it is less busy and see if the food comes out better. The employees were nice, and I did not make a big deal out of asking for the cheese and sauces that were missing.The milkshakes are to die for. I highly enjoyed my burger. Bottom line: Quality before quantity. read more

Frosty Queen - Nacho fries - Burgers Near Me - Sacramento, California

This is a horrible location so hard to get in and out as the intersection is always backed up. I found this gem in Fresno, and then they finally came to Sac. They used to have daily specials which were different combinations on special each day. Then they got rid of their specials, but kept their combos. Now there are no.combos just add one of fries and drink. I realize in this economy nothing is a cheap meal anymore, but when I pay for avocado I expect avocado. Peep the photos. Disappointed to many tes with the Sac location. Guess it's te to find another spot. read more

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Hi I'm here to put out that I went last night for a chicken basket and I felt very welcomed by a young lady taking my order. I asked for her name at the window and she said it was Maribel and she had the most excellent costumer service compared to my past visits at other fast food locations. I really enjoyed my first visit with her amazing costumer service and I will definitely be coming back soon to try out something new. Food was amazing with no problems. Thank you Maribel once again for welcoming me to something else excellent and she definitely deserves a raise. -jon read more

The absolute best burgers ever! Hands down . Even better than in n out burger. The menu is great and I still need to try the chili cheese dog. Chili cheese fries are amazing read more

One word: YUM! Always passed by this spot when I would come to visit family and finally found some time to try it out! I got the pastrami burger and it was soooo good! The burger had so much flavor and it was nice and warm. Definitely give this place a try if you're looking for a good eat! read more

Really good food, service was about 4/10 the girls didn't really pay attention. They were more focus on talking about drama, forgot most of the stuff i asked for. Would come again probably early day instead of later in the day. read more

I was visiting mom stopped through frosty queen I order grilled chicken salad. And banana shake every body does not have my banana shakes both were delicious read more

The food was great it was fresh I can never finish my food great prices I love this place

Man oh man, the food is good don't get me wrong... but the service and wait times are ridiculous. You could be the only one ordering and that mug would take FOREVER! Not to mention they always almost gets the order wrong. Mad potential, but dude.. I could see this place closing up shop fast if the owner first At the very least gets a good training program going on. Remember to check your order before you leave! I have gotten the wrong order multiple times and have seen people in front of me get incorrect orders and then they will get mad and think your lying about it! Holy moly. Good ice cream tho ‍ Posted a review and this is what I got in a private message from what I believe is the owner or manager Yelp burst Hi Mel, Jack sent you a message: Subject: Your Review Jack P. Jack P. Customer Service Forever is a long time. I'm sure your food has come out faster than forever. All of our food is cooked to order. If you want fast food that has been sitting under a heat lamp or in a warming draw, Jack in the Box is open across the street. We make no apologies on the time it takes to make a great burger. As for getting items wrong, again the choice of words. ALWAYS? We may make mistakes from time to time. After all we are only human. But if you talk to us about that mistake, we ALWAYS make it right. Did you speak to the manager on duty? We have been in business for ten years in Madera and Fresno and twenty-year before that in Bakersfield. Most people seem to like what we do. Your entitled to your opinion. If your not willing to wait for a great burger, please go to Jack on the Box (stop by us firsr, I have JNB coupons for you). They will get you out in less than two minutes. Can you cook a hamburger at home in two minutes? Thank God, neither can we. Reply Bring Yelp with you. The fastest way to search for businesses near you. Download from App Store Download from Play Store To change your notification settings, click here Copyright © 2019 Yelp Inc., 140 New Montgomery, San Francisco, CA 94105, U.S.A. Yelp burst read more

Frosty Queen - Message - Burgers Near Me - Sacramento, California

I absolutely love this fast food restaurant. This is my to go place when I am sad or have an anxiety attack. Their food always fills me up. Their milkshakes, candy mix's, ice cream are absolutely delicious. Their staff are so friendly and sweet. I always get so excited that I forget to take a picture of the food I get. Side note: if you order a Candy Mix. Make sure you order extra candy lol or you'll be stuck with ice cream only.. read more

I was hungry on my way to Costco after work. I wanted to try something different. I was craving for a nice Pastrami Sandwich. I ordered a Pastrami Sandwich and their basic fries. I also ordered an additional on the side Onion Rings. I have to say the Pastrami Sandwich was ok. It wasnt like I was impressed or moved by it. It was a big sandwich but it didnt have that spectacular feeling as I would give for a five star review. It was satisfactory and you can definitely still eat. You can enjoy for just getting full. But I wouldnt say I was wowed by it. It was AY OK. read more

The restaurant is awesome and amazing. Their food is excellent and the prices on their food and desserts are worth your money. All the employees are wonderful, sweet, hardworking people that makes Frost Queen excellent. Got to try it out it's so good and delicious. read more

I believe a solid 3, but my disclaimer is that I didn't order any ice cream or dessert, simply lunch. The menu is same style, but more diverse food options, than a rival queen in the dairy market. I felt extremely hungry, so I ordered the chicken strips and fries, and a grilled cheese as well. The chicken strips took awhile, but that's ok, because they tasted as if they had been fried to order. Hot and crispy, but not dry. The fries were crinkle cut, another favorite of mine. The grilled cheese, however, didn't seem as if it was actually grilled, as it wasn't fully melted. I wouldn't mind coming back to try their burgers, burritos, nacho fries, and desserts. So, not bad for a "fast food-like" lunch, even though their sign may need spell check :) (see picture) read more

Frosty Queen - "Ingrediants?" - Burgers Near Me - Sacramento, California

Let's just say I ordered the Banana Milkshake and the drink honestly taste like.. a banana milk shake! And it wasn't too sweet which was perfect! They also have really good onion rings. I have to be back and try other things on the menu! Also the customer service is really good too! Just not in the best area... Lol read more