Thank you to everyone at this company, to the sweet lady that took my call the night before whose…read morename I didn't catch, to Dr. Daniel for being so compassionate and patient. My 14 year old boy was suffering from organ failure from a quick and aggressive cancer. And though we tried to save him, it all happened so quick and we unfortunately had to make the call to give him peace. The quickness of everything left me scrambling to find a vet that could come the next day. I knew I wanted my boy to pass on his favorite couch surrounded by family, and luckily this wonderful company had an opening for the following day. Dr. Daniel explained how everything would happen and I could tell he went peacefully. The only discomfort he had was the sedation shot which Dr. Daniel explained would sting just a little bit. I can't express how grateful I am to have had such a beautiful process arranged for my boy The best final gift to him Though it can be pricey, it's worth absolutely every penny to have had such a wonderful end of life experience as this Thank you all

No one wants to be searching for at-home euthanasia services, but struggled for a long time to land…read moreon the best choice. I did not end up going with this service, but I felt it was necessary for me to write about what I was told on the phone call, and how I was addressed. I was already struggling with the decision. My 11.5 year old pup suddenly came down with pericardial effusion with a very poor, and short-lived prognosis. I had to make my decision with only a couple of days to research. When I called this place, it was around 4:00pm. I don't remember who was on the phone, but the woman who picked up made me feel like I shouldn't have been calling or that I was interrupting something. I get that we all have bad days in customer service jobs, and maybe this was just a bad day for this person. It was, however, one of the worst days of my life, and I still tried to be kind and reiterate my answers to her questions. I asked about specific verbiage on the website and to clarify what it meant, and I was met with something like "It is exactly as described on the website, did you re-read it?" and I was immediately taken aback. I was trying to get information on pricing, and how the procedure might go since my dog's physical condition was sensitive and fragile. She told me that if I was this concerned I should be going to an actual veterinary office to inquire, but that their veterinarians are very qualified to perform the procedure. Everything felt oddly defensive. I was having a hard time keeping my tears away during the call, and she kept telling me she couldn't understand me when I asked for a moment. Then, she told me if I wanted the doctor to come to my house right now, she'd need to charge me an insane extra fee. I understand after-hours fees, but we hadn't even gotten to appointment scheduling yet. I asked if I could think about it and get back to her, and she said yes, but I she would only hold my appointment slot for 30 minutes for the following morning if I wanted to do that. And, if she didn't hear back in 30 minutes. I'd have to call and reschedule a different day because the doctors are "very very busy". I felt like I was being rushed along without receiving much comfort or consultation, this is the first time I've ever sought-out an at-home pet euthanasia, so I was hoping for some guidance. Overall, this felt extremely callous, and I am so glad I went with a different service who made me feel cared for and were very accommodating and professional. The other service also fully articulates the fees they charge on their website with no hidden fees. Hard pass on this place; I see all these 5-star reviews, so hopefully my experience was just an anomaly.

My dog passed July 15 2026 and I have his aches yesterday July 21 very nice box with a lock and…read morekey, a seed envelope , print paw and a certificate with a condolence letter.it was servir with care.

When it was close to our pet passing away, we found Only Cremations For Pets and spoke to Kayla…read more She answered all our questions about the process and services they would provide to our beloved dog, Ronni. She explained how we could watch as little or as much of the cremation process as we wished. She also explained the "Private Viewing" and what the entire package would cost and entail. The morning Ronni departed our life, we brought her to Only Cremations and they kept her for us until the viewing, which was a couple days later. The day of the viewing, we were already an emotional mess, but Brittany was there right away to show us the presentation of Ronni in the viewing room. She was beautiful and had a blanket laid over the lower half of her body. Ronni looked like she was peacefully sleeping. There was ambient lighting and somber, relaxing music playing, a vase of flowers nearby, a sofa, and of course a box of tissues for our use. We were given up to two hours to spend with Ronni in the private viewing room for us to say our last goodbyes. We felt grateful to see her beautiful face one last time. During this time, Aldair came in and took her clay paw prints and we also had some ink paw prints done. He did a great job capturing the definition of her paw prints. Both Brittany and Aldair made this time more supportable with their patience and compassion and the gentleness they had with our baby girl. When it was time for the cremation, we had to leave the viewing room and go to another room, as our 86 pound Ronni needed a larger cremator chamber. We were able to sit in this room and watch through a window as Aldair placed her into the compartment. We had previously viewed the entire cremation process with another pet of ours and wished to ensure we received only their cremains, with little chance of a mixture or unknown other pet being switched out. Sounds a little paranoid, but we've heard stories, and this way gave us peace of mind knowing we were definitely receiving Ronnie's cremains. After the cremation process, approximately 90 minutes later, Aldair carefully and thoughtfully prepared the cremains for us to be able to take our Ronni home with us in a nice wooden urn provided as part of the package. Brittany presented us with a fabric bag with the urn inside, along with the clay and ink paw prints, a certificate note of sorts, and a packet of flower seeds. We are so thankful for this experience your establishment provided. Some of the "mom and pop" stand alone facilities have been bought out by big chain corporations, and they do not provide this same service as you have given to us. It's almost as if they have something to hide or don't want you to see. You've provided us with the best farewell we could give Ronni and are so appreciative Dr. George Katcherian founded and created this location for us to give a compassionate goodbye to our loving pets.

My first time going through this with my first and only puppers who passed away exactly 2 weeks ago…read more& I just picked up my babies urn/ ashes and since the beginning of this transition Gentle Journey has been very patient , caring and comforting through out this process , I appreciate their work for my first time dealing with this , they were very helpful , thank you for caring for my baby

Losing a pet is one of the hardest things to go through, and after finding out my cat had passed…read moreaway overnight, I was completely overwhelmed and scrambling to figure out what to do next. I came across this place and they answered my call right away with so much kindness and empathy during such a difficult moment. I truly appreciated how compassionate and understanding they were throughout the entire process. Within just an hour or two, they were able to come pick up my boy, and they kept me updated every step of the way so I never felt left wondering what was happening. They communicated clearly, let me know when everything was ready, and made an incredibly painful experience feel a little less heavy. I also chose a package that included his fur clipping, a paw print, and a beautiful box for his ashes with his photo placed on the front. Receiving those keepsakes meant so much to me and made everything feel a little more personal and comforting during such a heartbreaking time. I'm truly grateful for the care, respect, and compassion they showed both me and my cat. Thank you again for helping me through one of the hardest moments of my life.

Updating my prior review from three years to confirm that this is probably the best emergency vet…read morehospital around. I have always been treated professionally and well here and will always bring my dogs here when necessary. They are always my go to after a bad vet experience and still come through. Thank you

I'm extremely disappointed with the care my cat received here and with how multiple concerns were…read morehandled. My cat was spayed here and began having complications almost immediately. Her incision and stitches did not look right, and she developed open wounds, signs of infection, and significant discomfort. I contacted the office multiple times, sent photos, and brought her in for a follow-up, yet I was repeatedly told that everything looked normal and that she was fine. After continuing to raise concerns, I was finally told to take her to Irvine Valley Veterinary Hospital. I spent the night there and was charged nearly an additional $1,000 to have her incision re-stitched. It was incredibly frustrating to have repeatedly voiced concerns, only to end up paying significantly more to address a problem I had been told multiple times was "fine." I expressed how unhappy I was with the situation and was told the medical director would contact me. I never received a call. More recently, I noticed a pattern on the whites of my cat's eyes and sent a photo to the office. I was told by the vet that it was not normal and that I should either bring her in or see a veterinary ophthalmologist. I followed their recommendation and went to the ophthalmologist they referred me to, only to be told after a 20 second exam that what I was seeing was completely normal. I still had to pay the office visit and exam fees. Between the complications from her spay, my concerns being repeatedly dismissed, the lack of follow-up from the medical director, and being unnecessarily worried and referred to a specialist for something that turned out to be normal, I've lost confidence in the care provided here. My experiences with Dr. Ramos and other veterinarians at both the primary care office and hospital have left me feeling that my concerns were not taken seriously and that the level of care, communication, and professionalism was not what I would expect from a veterinary practice. Unfortunately, I will not be returning.

I mean just horrible service in the face of a family tragic loss. Took my payment 12 days ago for…read morethe loss of our beloved pet, and sent an update link that has not been updated in 10 days. And when I reached out they told me they are just a technology company and offered no help in finding our animals remains. Terrible service and company. updates

It has been months since my beloved dog Lucky passed, but I figured I should share my review any…read moreway. I want to start by saying that the package I ultimately received was very beautiful and I am very happy with the physical products I received from this company. They did well in honoring my best friend and providing me with cherished mementos. The mementos were the main draw for me when I chose Angel Paw/ Loving Pet. My dog Lucky had cancer, and although I was starting to emotionally prepare myself for the end of his life, his death came suddenly. I was alone with him when it happened and I felt panicked and anguished about what would have to come next. I should have stopped and called our vet and asked them to hold his body for me while I figured things out, but instead I immediately started trying to find an aquamation service that had the mementos I knew I would need to grieve and remember Lucky. So I turned to Loving Pet/Angel Paw. Their website looked so clean and modern! I was impressed so I filled out a form and they called me very quickly. A van was dispatched to my home and arrived in 2 hours. The driver who picked up Lucky from me told me the process would take 2 weeks. Loving Pet/ Angel Paw promised cutting edge technology that would keep grieving pet parents in the loop every step of the way of the cremation process. It's proudly proclaimed in their About Us story that the whole point is to keep families away from the nightmare of not knowing. I was stuck in that nightmare of not knowing for a month. If you're stuck waiting, please know you will get your pet, but it will take a month. I was in agony thinking I had chosen wrong, or that I got scammed and I would never get Lucky back ever again. I did get Lucky back and so will you. You unfortunately just need to keep waiting. The app never updated with any of the steps of Lucky's aquamation process. After 2 weeks I started calling and calling and calling. I left messages with my phone number asking for a call back that never came. I had more success with emailing them. I would recommend emailing if calling isn't working. The explanation for the delay was The Weather. Southern California was experiencing torrential unrelenting rain earlier this past spring. Fair enough. 3 Weeks after they picked up Lucky from me, someone responds to my email saying Lucky would be shipped to me. They don't provide me with a tracking number even when I ask. At this point I am having slightly more luck getting them on the phone. A few days after I asked for the tracking number via email, I call and a Lovely man who said his name was Jeff answered. Lucky had not been shipped out yet after all, BUT Jeff does reassure me that Lucky's cremation package was ready to go and would be shipped ASAP. And it was. So shout out to Jeff for that one. I get a text message later that same day with the UPS label. Overall this experience was unpleasant. Complete lack of communication with grieving pet parents. I would not recommend this cremation company to anybody in the future. But if you've already chosen Loving Pet/ Angel Paw, please just wait it out. Your baby will be home soon.

We lost our family dog Teddy after 15 wonderful years. Teddy was so much more than a pet and was by…read moreour family's side through so many difficult moments in life. Small Paws Cremation Service and Romo showed us incredible kindness and compassion. Romo reassured us that Teddy was in good hands, personally picked him up to be cremated and hand delivered his ashes back home to us with such care and respect. Romo gave us a lot of reassurance and we received great communication through out this process. It's rare to encounter such genuine compassion during a time filled with so much sadness. We are deeply grateful for the comfort and dignity Romo gave Teddy and our family during one of the most painful moments of our lives. Thank you, Romo and Small Paws Cremation Service, for treating our beloved Teddy with so much love and care. Thank you for bringing him back home to us!

If I could give Small Paws Cremations 10 stars, I would…read more Today I had to say goodbye to my boy, my cat Ñoño, after 17 years, and Romo treated both me and my pet with genuine kindness, patience, care, and respect from beginning to end. On one of the hardest days of my life, he helped make a heartbreaking situation feel a little more manageable. He explained everything clearly, treated Ñoño with dignity, followed up professionally, and most importantly, showed real compassion. He also worked with me on the price when I was in a very difficult spot, and that generosity meant more than I can put into words. What stood out to me most was that he did not make me feel rushed or like just another transaction. He understood that this was family, not "just a pet," and he treated the moment with the seriousness and care it deserved. Losing a pet is brutal, and when you are trusting someone with someone you love, kindness matters. In my experience, Romo gave exactly that. I'm deeply grateful to him and to Small Paws Cremations for helping me through one of the hardest days I've had in a long time. I highly recommend them.

While I am not ecstatic I came to be in need of these services, I'm so grateful I chose Precious…read morePets for the job! Oliver was incredibly kind, detail oriented, and treated me with dignity throughout the entire process. Not even 15 hours after my rabbit passing, I was able to bring her in for cremation and urn/keepsake consultation. Oliver takes his work seriously and it is reflected in the product and his service. The prices are extremely reasonable and I am extremely satisfied with the quality of all the keepsakes I received: wooden urn w/engraving and photo, bamboo paw print, and fur jar. Within two weeks, my bunny is back home in her new form. Oliver kept me posted every step of the way and I'm so happy I chose him for this! While I hope I don't see him any time soon for my other pets, I will 100% be utilizing his services again and referring all to Precious Pets Cremations! Thank you again :')

Oliver was outstanding answering questions w compassion and good prices !…read moreTues thru Sun 10 to 2pm Michele Harr

We recently had to say goodbye to our Labrador, and it's still incredibly hard to put into words…read moreeven months later. The pain is real. The vet who came to our home was compassionate and patient, giving us all the time we needed to say our goodbyes. She walked us through each step with care and understanding, which made an unbearable moment just a little more manageable. Having our other lab there also meant a lot--it truly seemed to help her process the loss too. This was one of the hardest experiences we've ever gone through, but we're thankful for the kindness and support we received during such a difficult time.

During a very difficult time for our family and our sweet baby girl, Dr. Leah proved to be the…read moreperfect person to help us get through a very difficult experience. Dr. Leah was professional, compassionate, gentle and kind. As a vet, she briefly discussed Roxy's condition with us and this helped me with all of the conflict that I felt regarding ending her health struggles and pain. Dr. Leah was sweet with her and made all of us feel comfortable. She suggested giving her treats as the procedure began and Roxy was so happy eating cheese that she did not feel the needle as I held her. Afterwards Dr. Leah gave us her time and did not rush us, which I appreciated. I had hoped to give our sweet girl the luxury of peace and love at the end, but I really did not expect her to go happily as she ate special treats. I am so truly grateful for that. Thank you so much.