We used Fuse Service to replace our furnace with a heat pump and add A/C, and the experience was awesome end-to-end. Frank assessed our current system and provided great options and recommendations for the replacement. He was incredibly responsive to our questions and very helpful. Then Eugene the Project Manager visited to perform a detailed electrical and house assessment and to design a system that would optimize heating and cooling. We were then able to schedule the work quickly, and the installation team--Eugene, Daniel, and Tom--was wonderful. They were punctual, professional, and thorough, working super hard while remaining totally open to our questions and specific requests. In the end, they even completed the work ahead of schedule. I also want to highlight how much I appreciated getting a text message with the names and pictures of the Fuse team members before they arrived each day. It was incredibly helpful to have that information in advance. High recommendations for the whole team! read more

I used their service as my cooling system wasn't working as expected . They were quick to respond and flexible with my schedule as well . The technician was very knowledgeable and diagnosed the issue quickly . He explained patiently the pros and cons of repairing the existing system or buying a new one . Earlier I had contacted some other business whose only solution was to replace the existing system which needless to say was way more expensive. I am very happy with their services and will recommend it to any one looking for HVAC repairs. read more

I been wanting to install the wall mount tesla charger for years, but due to we only having 100W coming in, and also having pool pump, didn't have enough voltage. These guys was able to install with a new device that will detect the voltage your home has free and tell the tesla wall charger to adjust the charging voltage base on that. On time, and took care of all permit and inspection with city! read more

I had a great experience with Austin and Wade from Fuse HVAC. They replaced my 40 years old furnace with a new Daikin heap pump. They were really hardworking and actually got the whole job done ahead of schedule. They were super thorough with the install but also kept everything really clean while they worked. They were very easy to work with and communication was great. Once they finished, they took the time to test the system and showed me how everything fits together so I actually knew what I was looking at. They helped me get the control app downloaded and set it up so it works exactly how I wanted. read more

Fast and efficient. Technician arrived on time and finished it cleanly. A little pricey.

Setup an appointment. Didn't show up, didn't even send an update message. Very unprofessional. Stay away from this company.

Professional. Electrician knew what he was doing. He did not mind going under crawlspace and showed me before and after pictures.

Adrian and James installed a heat pump and air handler for me, and I couldn't be happier with their work. They were professional, worked efficiently, and completed the entire installation in just two days. They fixed everything properly, left the work area spotless, and made sure everything was working perfectly before they left. The system runs great, and their price was the best compared to all the other quotes I received. I highly recommend Adrian and James for anyone looking for quality HVAC installation. read more

Serge & Early installed my new efficient gas furnace that replaced my 25-year-old previous furnace. Excellent service. They worked hard and steadily to finish a job that presented unexpected challenges. They were careful to explain everything that needed to be done. They were punctual, organized and efficient, and they left the job site clean and tidy. I've used Fuse for several large projects from mini-split systems to a whole-home battery backup system, and every job has been the same: just fantastic. I can't say enough good things about Fuse, and Serge & Early are great representatives for Fuse. read more

Went with Fuse for installing a Chargepoint hardwired EV charging unit in the garage. It was a smooth install, and at a great cost too! Will definitely ping them again for any future electrical work around the house. read more

Service was quick, easy to schedule, clean and professional. Ronnie did a great job repair our pipe.

Roby Shiroma showed up the appointment on-time. He is very knowledgeable and spent time to explain me the HVAC system. He is very likable personality. The quote is very compelling and good value. If not for my own personal reason, I could choose Fuse Service for the price, reputation and equipment (Daikin Fit Series). I strongly recommend people to give Fuse Service the chance to give you the quote. Anyway thank Roby for your time. read more

I spent $17k on a premium Daikin Fit inverter system from Fuse, and they sized the unit based on what my ducts could handle rather than what my house actually needs. They were communicative and really helpful right until they had a check in hand. Whatever savings you may have up front will not compare to Fuse falling short when you need them most. I paid for a premium inverter system specifically for its modulation capabilities, but because it's oversized, it functions like a cheap single-stage unit. When I asked for the Manual-J load calculation performed on our home, they produced a back-of-napkin CFM calculation based on duct size alone. A load calculation is required by Title 24 and it's been more than six weeks of back and forth with their Yelp reps to attempt to hear back from the project manager. The 4-ton unit is clearly oversized for our home; the compressor shows it's constantly "hunting" because it cannot modulate low enough to match our actual heat load. I've been trying to resolve this for *six weeks*, but I've been completely ghosted by their technical department while the Yelp reps just keep "pinging" people who never respond. If you are looking for professionals or any kind of support after you pay them, look elsewhere. I am now forced to escalate this to the Fremont Building Department and the CSLB to get the code non-compliance fixed. Beware. read more

Fuse installed a new heat pump and air handler for us. The price was competitive and the work was excellent. The thing that stood out the most was their thorough assistance with permitting and rebates. They sent information on available rebates, provided the information needed to access these rebates, scheduled the inspection, and sent reminders. This part was super top notch! I deducted a star because the estimator recommended a side blowing outdoor unit in a space that was not suitable for it. There was a dryer vent right where the intake is and a structure right in front. A top blowing unit would have mitigated these problems somewhat. A homeowner will be oblivious to these nuances until after installation but the estimator should have known better. I would have deducted two stars but they did make it right by moving the dryer vent away from the outdoor unit. Regardless of this experience, I would use Fuse again for other work. read more

They did a great job. The overall project looked professional and passed inspections on the first visit.

high quality professional service. gathered all the info, did an onsite survey, completely the project on time. read more

Eugene T. and Tom did an excellent job replacing the gas furnace with an efficient and quiet heat pump HVAC setup. Their work was top notch. They expertly crafted the custom air handler unit and installed all new ducting. They left the working areas cleaner than when they started. Eugene was keenly aware of cities' code complexities, and proactively addressed any potential issues to avoid inspection failures. The city inspection passed without issues. After completing the installation and testing, Eugene walked me through their work, explained how the new HVAC functions, setup and customization options, including the required maintenance and things to watch out for when transitioning between heating and cooling seasons. Shoutout to Russel for his responsiveness to my questions, thorough explanations and quick adjustments with quotes and scheduling as we worked to finalize the project. Fuse was a pleasure to hire as they also handled all the rebates, coordination with the city permits/inspections and HERS testing. Really happy with the outcome and overall cost of the project. read more

One star deducted for pulling my wonderful technician Ronnie off my job, leaving us without water for a second night. That said, the next day we ended up with a better repair, the result of a lot of overnight thinking. This is the third time I've used Fuse and I recommend them very highly. read more

came on time, got the work professionally done as expected. Were a bit pricey compared to other quotes. Would hire again.

I had Fuse repair a power issue on the furnace which was installed by Fuse a few years ago. Constantin came on time. Checked and explained the issue in details. Came back the next day with part and fixed the problem before the weather got hot. He also came back a couple of days later to fix a noise problem that was caused by the previous installation. He did a thorough and professional job. Will recommend. read more

Azamat, Walter, and Ulan replaced an AC and heating system. They showed up on time, were professional, and explained all the repairs clearly. The work was done efficiently, and everything has been running smoothly since. I also appreciated how clean they left the work area afterward. read more

Fuse technicians Eugene and Tom did a great job with installing a new HVAC multi unit system. Eugene clearly explained the options for new pipes that need to be installed. The process went smooth and was completed on time. read more

Fuse Service - HVAC new unit - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Our A/C was nearing the end of its life and we thought about replacing it (and the home furnace) with a heat pump. I had asked a friend who had his home HVAC upgraded for recommendation(s) and he recommended FUSE, so we contacted them for a quote. Jeff came to check out the project. He was very knowledgeable, pleasant and patiently answered all our questions. He sent us three quotes and we decided to go with a Daikin heat pump system. The prices for the system were in line with what I was expecting. Our installers, Andy and "Ace" were both friendly and professional. It took them two days to install the system. Our system is in the attic and they have done a really clean job with the installation. Frankly, the attic looks cleaner now than when they started! Our attic used to have a pull-string light and they replaced it with a proper electrical outlet with a switch. They didn't have to do that, but it is much nicer now. In addition they replaced an outdoor outlet with a proper GFCI outlet with a weather-proof cover. During the installation they did run into some snag with the thermostat, but they worked diligently to resolve it. During this whole process I also worked with their rebate and permit coordinator, Maria, and she was very efficient and prompt in replying to my emails. One thing I would like to see FUSE improve on is to unify their multiple CRM systems and provide a consistent number to call. Different emails had different reply-to addresses. It made some of the communication a bit confusing. In spite of that, they have been great to work with and I will definitely contact them for any future work (such as replacing the gas water heater.) read more

Fuse Service - Daikin condenser unit - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Great service - very professional and clean. They arrived on time - worked the install very efficiently and kept me updated and ensured it was exactly where we wanted it installed and provided recommendations as well. read more

I can be pretty lazy about reviews but I'm writing this mainly due to the superb work by Vlad and his helper (unfortunately did not catch his name). They were here for two days and "we" ran into some hiccups. Most notably, on the first day after the gas was turned off, the pilot light on the water heater was out. I called at ~9:30pm and asked what to do, I wasn't sure if the gas was off completely or not. Vlad called back in less than 5 minutes, told me the issue and offered to help walk me through it. The guy is just knowledgeable, helpful and efficient. As far as Fuse goes, they were one of the best quotes for a heat pump. We went with the Daikin Fit. We had no AC and the furnace sounded like a jet engine. Running the fan was excessively loud and we relied on inefficient, space-hogging portable ACs. Needless to say we are extremely happy with the unit and the work done by Vlad. The Daikin Fit is as quiet as they say (especially with the filter box). My only negative was that the estimator hadn't included the price of drywall install or told us about the filter box beforehand. I don't want to fault him too much since he was a nice guy with lots of patience, but I would have preferred to know beforehand. All in all we had a great experience with Fuse. read more

We recently replaced our old gas furnace, air conditioner, and air ducts with a heat pump system and new ductwork from Fuse. The estimating engineer, Russell N., was extremely patient and took the time to answer all of my questions thoroughly--without any pressure to sign a contract. The project manager, William, then came by to review the installation details in advance, which we really appreciated. The company also sent Ben B. to install a new water heater vent in a timely manner so we could continue to have hot water, since the old vent had been removed during asbestos abatement. The installation team, led by Henry P. and Dem T. (apologies, I don't remember the other two team members' names), was polite, attentive, and professional. They addressed our concerns willingly and handled the installation with great care. Henry especially went above and beyond by staying late and making an additional visit to ensure everything was in good working order. Overall, we are very happy with the quality of service and the entire experience. We greatly appreciate how the company managed and coordinated all aspects of the installation process for us, including issue resolution. It's clear the company is willing to support its customers and stand behind its commitments. read more

Max was very courteous and professional. The work was completed promptly and with high quality. He made sure I was satisfied with the installation and put our front porch (Halloween decorations) back together the way he found it. I'd highly recommend Max and Fuse HVAC for your smarthome installation needs read more

Fuse Service - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

Great experience with the team from Fuse Service! I had my old tired furnace replaced with a four zone ductless mini split. The initial estimate was completed two weeks ago, and the project coordinator showed up Monday. By Wednesday the install started, and I was getting nice cool air (warm air in Heating mode) by mid-day Friday. Vlad and the team did a great job explaining what they were doing, cleaning up each day as they finished. The end result looks like it came with the house, and works great. I would recommend them if you are looking to upgrade your HVAC to a heat pump. read more

Fuse Service - One of the four air handlers. Each one has its own remote for changing settings / turning on and off - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

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Fuze replaced my old gas water heater with a heat pump water heater. The sales consultant who I met with explained all the options very well and made a recommendation. A few days later the plumber electrician came out and spent about eight hours installing the new water heater and getting it set up. In the process, they noticed that I had two problems with my water supply line and helped me make an appointment to get that fixed. Two days later, he showed up again and fixed those problems. They explained what was happening at each step of the process. They cleaned up after themselves and were very professional. I would not hesitate to use them again. read more

Fuse is fast and reliable, we got an appointment the next day and our problem was solved in a few hours. Highly recommended!

David was able to fix my very old "pancake" furnace. He investigated the unit and was able to determine that it just needed a new transformer, and he happened to have the part in his van! He fixed it quickly and with skill. Reasonable price as well. Very happy to no longer have a buzzing sound to deal with. Thanks David and Fuse! read more

The technician was very professional and explained exactly what needed to be done to fix my problem.

Max did a great job on installing the new circuit. He maintained our house clean throughout the entire working time. His attention to detail and his professionalism really impressed us a lot. We would definitely hire him for future electrical work. read more

Very professional service. They also used high quality materials. I am satisfied with the work.

Fuse did a pretty good job. I wanted a new HVAC system and a pre wire for an induction stove. They sent the sales person the day after I requested a quote. We had to renegotiate a few times due to technical issues with the original proposal. The induction stove wiring was a whole different set of drama with a miss in the permit application and a delay in the actual installation. The final design was actually significantly smaller in scope and price than I was originally planning for. Roby did a great job working through all of the design and price changes. The HVAC installation actually went well. They sent a two person crew that did a great job. The new system works great and passed inspection. I'm happy with the final project. read more

Fuse Service - Condenser Daikin Fit - Heating & Air Conditioning/HVAC Near Me - Santa Clara, California

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Hired them to install an EV charger initially. They scheduled a zoom call to explain process and for me to show my current setup. This was a positive. The fact they would handle permits was a plus. Their pricing wasn't the best out of the quotes I got, but given that they would handle permitting I was willing to pay the extra cost. I asked them to also fix a ceiling light in my mother's bathroom, they said they would (extra work, extra fee of course, which is fine). Did take quite the back and forth to convince them to do it in the same visit which should not have been necessary. The electrician came in as scheduled and proceed to do the work. I reminded him that I needed the ceiling light fixed after he was done w the EV charger, he said it was fine. After the charger was installed I showed him the broken ceiling light and told him I had bought the replacement base myself in order to have it done same day and not have to go procure it. I had even removed the cone in the recessed light to ease the process. After some time, I noticed the guy was having a hard time removing the metal tube to get to the wiring. I offered some words of encouragement and asked if there was anything I could do. He went off on how difficult the job was, that he should not have done it and something about the price they were charging. I was quite displeased with the attitude and tone so I left him to finish the work. This is in an ensuite bathroom next to my elderly mother's bedroom, where she was resting. The man continued to complain and loudly curse at the job. Complete lack of professionalism. Complaints kept coming out of him even after he was able to replace the lamp base. He didn't bother to demonstrate the light was working, to replace the cone, or to pick up all of the debris from the attic insulation he pulled out as he was replacing the lamp base. Basically storming out of the place and only stopping to ask for payment. No explanations as to anything I should know about the EV charger installation, or the future inspection requirements. Given his attitude and behavior, I should have kicked him out there and then but allowed him to finish, only for the need for the job to be completed and to avoid further altercation and upsetting my elderly parent. Overall this company has shown a lack of attentive customer service, but complete lack of professionalism from the electrician who actually executed to work. I will not be hiring then again. read more

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Fuse arrived quickly and fixed the issue right away. The technician was professional and courteous. The price was also reasonable.

Yes I would recommend Fuse HVAC, the technician was prompt and professional. We will be processing with them for further service.

Just excellent service of my HVAC unit, which had quit. The technician came very quickly, did very thorough diagnostics to locate the problem and maximize the unit's efficiency, got the parts, and came back asap. His English was perfect, his courtesy fine. The unit has been fixed and is working better than ever. read more

Thrilled they have online booking. So thrilled I made not one but two appointments. One for electrical repair and one for plumber. What do you know, that system doesnt really mean someone is coming. I get a text hours later that they dont have anyone to do EITHER of the appointments. FAIL. read more