I have had a horrible experience with this company. I called to request an estimate. I spoke with Ms. Mandy, whom I had explain that I have an old unit that "MIGHT" need to be replaced or perhaps some or a component of the unit. Ms. Mandy scheduled an appointment with me for a technician to come to my house and check the unit out. The appointment time was from 8:00 to 9:00 am. Later on I got a call from Mr. Jessie asking me to move the appointment to 10:00 am. I have made arrangements on my schedule to be available the date and time that Mr. Jessie requested. On the day of the appointment, I got a call from Ms. Mandy telling me the since it was a repair vs. the purchase of a new unit, that only a technician was needed instead of a manager. It became clear to me that they were not interested in doing this job because they were not sure if they were going to sell me a new unit and therefore became uninterested. In other words; Gary P. Frank is not going to be able to rip me off with a new unit so might as well try to get out of the deal. Meanwhile Mr. Frank made loose my appointment time and being a self employed individual, Mr. Frank prevented me from earning my wages for the time of the appointment. So if Gary P. Frank, Inc. does not see an opportunity to perform a legalized robbery, then he will not accept the business. My message to all consumers is; unless we get together and begin boycotting this type of behavior from these home services predators, we will continue to allow to remain in business an operate dishonestly as they have done so. I am only giving them one star because there is no option for a zero star. Let's star wedding out dishonesty. read more

Disgraceful and Ridiculous. Gary P. Frank Inc. (GPF) does "Not" do work in NE Washington, DC or for that matter SE DC but Does do work in NW DC. The "GPF" technician expressed as such as did the Office Manager. The Office Manager explained that they don't do work in NE because of "Parking". What??? This is Ridiculous!!! There is way more parking in NE and SE than NW and any and everybody knows this. There is No Downtown in NE or SE DC (as there is in NW) and neither quadrant has the amount of high-density (populated) areas as compared to NW. This could boils down to "social economics" and "race" as there are much less affluent neighborhoods in NE and SE and they are highly minority populated. As bad or good as their work may be principally No DC or MD resident should find this ethically or morally acceptable as a business practice. Certainly it is reasonable to consider factors that may impact the delivery of service and employees however that does not equate to prejudging/disregarding/excluding entire communities or sections/quadrants of the city based on economics or race under the cloak of "Parking". read more

It's difficult to truly describe the exemplary geothermal HVAC install job Ricky and his team completed a few years ago. Ricky, Oscar, and Freddy treated the project as if it was being completed at their own homes. Ricky was approachable from the beginning and willing to discuss options, answer questions, and promote a practical vision. Not many homes in D.C. choose to navigate the geothermal process. The up front costs, lack of certified/professional installers, and lengthy process prove costly and burdensome. Ricky, however, made the process effortless, ensuring that every detail/vendor/person/material was available and executed his task professionally. Ricky's attention to detail and perfectionism is exactly what we needed for a project like this--perfect duct runs and precise plumbing runs. The time, care, and precision executed has left me incredibly satisfied. They exceeded my highest of expectations. That's saying a lot. Because of Gary P. Frank, we are now net zero and enjoying our efficient and effective geothermal system. read more

Gary P. Frank is by far the best HVAC company you will find. Our geothermal system broke down in the middle of a heat wave and they were out same day. We had the absolute pleasure of having Nick come out to take care of our emergency, and that is by far the best thing that could of happened. When it was discovered that a special part would need to be ordered, he gave me his personal line and keep me up to date on the status. He was on top of everything and even went out of his way to make sure they could overnight the part to get us up and running as fast as possible. Nick was EXTREMELY professional and very knowledgeable with all the in and outs of the system. We were even thinking of upgrading our system in the near future and he even took the time at the end of the repair to give us all the spec's and features of what the newer systems have to offer (sold us!). We will be staying with Gary P. Frank for all our HVAC for years to come and you should too! read more

We have had trouble finding a good A/C company for years as the quality seems to vary greatly depending on which technician shows up. Now we have finally found the solution with Gary P Frank. James recently came to service our unit and his knowledge, service, courtesy and advice were outstanding. James was able to solve an issue that has been with us for years due to an error in the initial installation. When he was leaving I was so happy that I actually had goosebumps. We plan to use Gary P Frank for all of our A/C, Heating and Plumbing issues going forward. read more

The team from Gary P Frank just installed a new Mitsubishi ductless AC system. We're so pleased with how this whole process has gone and the equipment is almost silent both inside and out. Our project manager David Coleman has been fantastic. He was super informed on the product options and helped size the system for our needs. He also helped get us a contractor to prepare for the installation when multiple contractors were booked. His install team was thoroughly professional and left the house spotless. Our thanks to David and his team! Richard Daly read more

Gary P Frank has now replaced two of my AC/Condenser Units and most recently they replaced my furnace. They have always provided me with great service, pricing, and advice to get the most out of my HVAC systems. I am thrilled to have my new furnace that has variable speeds, so much more comfortable in the house now, thanks for the advice on that one Gary P. Frank. Every time we've had them here they show up on time, take precautions to keep my home clean, and are courteous and professional. I'd highly recommend them to anyone. read more

David Coleman and the team demonstrated great knowledge and capability when they performed our system replacement (heat, AC, water heater). While some aspects of the job were more complicated than a standard replacement, David did the necessary research to solve those issues and took the time to educate and include me in the decision process. Thank you David and team! read more

My heat broke on Christmas day and they came out within an HOUR of my call, quickly fixed it, and did it all with a smile. I was incredibly impressed. They have also provided other services to me over the past two years and are always polite, prompt, do good work, and have fair prices. I can't recommend them highly enough! read more

Gray P. Frank services our generator and HVAC systems. They're responsive and professional. James thoroughly inspected and cleaned our furnace for a winter tune-up today, and he gave us a lot of useful tips on what to look for to make sure everything is running smoothly and efficiently. Highly recommended! read more

I cannot give enough praise to my recent experience. Yesterday (717/21) a bolt of lightning fried my AC, Internet, hot tub etc. The technician (?Jim) was OUTSTANDING!!! He went above & beyond to find a replacement part. Having a contract w/them was the best decision!!! Keep up the good work!!! read more

A very happy customer for 25 years, always get great service. Just bought a whole new HVAC system and Jesse and Guy could not have been any better - efficient, reasonable and exceeded my expectations. Highly recommend them. read more

We received great service from Max and the Gray P. Frank, Inc team when our furnace went down. Honest, friendly, competent, fair and prompt. We will return to them for our heating and cooling needs. Doug - Bethesda, MD read more

I just had a whole house generator installed by Gary P. Frank. I could not be more pleased. Guy Philemon and his entire crew were great. From the pricing, being punctual, and quality of work couldn't ask for more. read more

I always ask for Jordie. He is experienced and explains what he is doing. He is polite and pleasant. Gary Frank is lucky to have someone like him on the team -----that's customer service at it's best! read more

I was extremely pleased with David coleman's professionalism and service. He went above and beyond the call of duty helping to set up my system very sharp and smart person on Gary's team !!!! read more

Highly recommend! This company's technicians Jesse and Jordi were able to troubleshoot a high efficiency boiler. They did a great job, reasonable price. read more