So about 2 months ago my daughter's car window went down 1/4" and would not go back up. She went to Gerber Collison & Glass in Matteson, IL. right next to the Ford Dealership in the Matteson Auto Mall. A young Tech put in the part that she needed and it was suppose to have been fixed. Well 4days later she hit the window switch to let down her window to place a order, and her window would not go back up. Needless to say,, her window was not fixed. She was taking me to Midway airport, so she called a shop in Bridgeview called Route 66, the Tech there got her window up in less than 10mins and she was on her way. But he told her to take it back to whoever put the regulator in, because they put it in wrong. Of course, she hard headed and didn't go back(YOUNG PPL). But 2 days ago she accidentally let's her window down again, so I said take it back to them, since they put it in. Well she goes back to Gerber Collison in Matteson, iL. The tech proceeds to take the door panel off and let's the window down even lower 3/4". But then tells her the motor is bad and he can't fix it today. Ummm excuse me Sir,...that window needs to go back up. Not only did he say he's not gonna do it, he didn't even put the door panel back on correctly. She had a WHOLE SCREW on the floor and he didn't put the window switch back correctly. I had to call the Police on them. The Tech was being a complete BUTT WHOLE!!!!! And so they sent a little helper guys to come screw the door back on, and he says ill have to get some 2-sided tape to tape down the window switch panel... Ummm excuse me, NO YOU WON'T USE TAPE. I DIDN'T BRING IT TO YOU WITH TAPE!!! R U CRAZY!!! So she called Route 66, they said bring it to us..we'll fix it! It took them all of 13mins and the window was back working. But Gerber said the couldn't get it back up.. NEVER TAKE YOUR CAR TO GERBER COLLISON AND GLASS IN MATTESON,IL. THEY ARE SCAMMERS. They made our car worse and then tried to get more money out of us. Route 66 laughed at Gerber Collison, and said they were trying to get money out of us, and knew what to do to fix the problem. ShOUT OUT TO ROUTE 66 in Bridgeview,IL. You guys rock. And they only charge us $45 to fix it read more

Gerber Collision & Glass - Body Shops Near Me - Matteson, Illinois

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I would like to thank the South Market Senior Manager, Aaron, for working on this matter and getting my truck back to my expectations. My truck had to be sent over from another location to have your expert painter match the original paint. I was skeptical and thought it would still not match. I am impressed! Whomever painted it, thank you! You did an amazing job. read more

I had excellent service at this location. They were the only ones willing to give me an honest assessment of the damage to my car and had the availability to fix it for me. Erron was the tech that assisted me and he deserves a raise! Awesome job! read more

I'm updating my review because Gerber was kinda enough to provide me with a rental for the next few days while my car is being repaired. Which is very accommodating of them. For anyone out there, please be sure if your adjuster doesn't provide the claims info that you do it yourself so that you're stuck with a un-repaired vehicle for longer than need be read more

Gerber was excellent, repairs done well and early. Would highly recommend for any needed collision repair work. Estimator Erun McCoy was excellent and went out of his way to explain and update us about process and make sure we were happy with result. He went the extra mile, something you only find rarely in businesses today. A standout employee. read more

I hate to do this because they repaired the car faster than expected and kept me up to date for the most part, but I am giving a one star because I was robbed! I always had a Smith and Wesson first responder knife in my driver side door. When I had the car dropped off to me, I noticed all my stuff was thrown behind my seats. The inner pillars, bolts and other items I had laying in the center console. I thought maybe it was thrown back there, but I searched under seats, glove box, and of course behind and around the seats with no luck finding my knife. I've also searched my other car, backpack and junk drawer. You know, places that I might had put it, but I am sure I never removed it from the car. When I called and asked if it was ever turned in, I was informed it wasn't and that they never did work inside the car, yet all my visible personal belonging was thrown behind my seat. Another way I was robbed, when I signed the paperwork, I put on the form that I had the headliner, cowl, and windshield wipers on me. I was never asked for the items ever but they went ahead and charged my insurance for new cowl and windshield wipers. I was pretty furious to see the bill and noticed they charged me for those items. What was done was done and not like they'd reimburse my insurance for charging them for items I already had. They just took because it was easy payment. Sad thing they never installed the interior items at all either. Last thing they robbed me because the roof of the car is still sagging. After all they charged me they never made the roof flush along with the sunroof. After the bill being wracked up to over 4K, you think they'd have things spot on, but even my legally blind Father was able to spot it out. Just sad! No matter how many good deeds you do, it only takes one bad mark to destroy it all! read more

Update: I am amending my previous review and giving Gerber 3 stars instead of 1 because they offered me a complimentary rental for the days extending beyond the original delivery date along with a gift card for the inconvenience. After picking up my car, it looks good as new and I am pleased overall with the repairs. I just wish the whole process didn't take almost 4 weeks to complete. Special thanks to Michelle for going above and beyond with customer service! Previous review: I am beyond disappointed in the marginal level of service rendered. My car was NOT ready for pick up on the promised delivery date; therefore, it was a huge inconvenience since I had to extend my car rental and pay out of pocket expenses. I will not patronize this business again or refer anyone in need of collision repair. read more

July's storm sent a dumpster flying into the side of my passenger back door. Filed a claim with State Farm and sent my vehicle to one of their preferred contractors- Gerbers in Matteson. It was a dent- nothing more. The estimate was over $1600 then another $700 for labor. My vehicle was a second vehicle and older. They new for the value of the car State Farm would not fix it- they wanted to total it out due to the value vs cost to repair. However, my car runs very well- so well my mechanics have worked on that car for 10 years and knows if any type of light comes on I am taking it in. Gerber told State Farm I was having engine troubles and told me my car cut off. My car has never cut off and no engine light was on when I took my vehicle in. After going back and forth with State Farm I picked up my car because again, older car not worth the hassle. I took the car to my mechanic to see why all of a sudden, the engine light was on. After being charged over $180 - for diagnostic charge and parts I found out it was because the fuses were missing. Gerber took the fuses out of my vehicle to use and never put them back. No one has been in that vehicle other than my mechanics and that was last year because there was nothing wrong with my car. Needless to say I was refunded my money after filing a complaint. read more

Very poor service. They are also not transparent with their pricing. So, do not rely on their estimate as a fair assessment of cost and definitely shop around. read more

Quick and efficient service!!! Will recommend using this company to tamils and friends.

What a bunch of thieves. Windshield cracked in March of this year and we used Gerber's mobile service to get a new windshield. First mistake. In June I noticed water in the front passenger side floorboard. I though A/C drain. Nope. Leaking from windshield. So for the past month I have been playing phone toss with Gerber and listening to them say "I will send them an e-mail right now". We finally got them to pay for my car to get detailed and taken care if by Abe's Custom Care in Mokena. Second mistake. These jumokes cleaned the carpeting and nothing else. What a fucking joke-the PADDING is still soaked, and now, lucky us, there is mold and ant larvae under the padding. Do yourself a great big favor, avoid these fucks like the plague. They come highly "fuck a mended" read more

HORRIBLE SERVICE!!! I had a minor accident, and chose to have it fixed because they have done service on my car previously and I was very pleased......I took my car here again without any communication, my car was taken to the Gerber Collision on 63rd Street, which was strange to me.....so when I called and asked why my car had been taken all the way to the city, they stated because they didn't want it to just sit there.....so a few days later, I called the Gerber on 63rd, only to find out my car was still just sitting there because they had other cars also..... So after my car gets fixed, a few months later, my check engine light comes on.....I get it checked at my dealership and it appears that the GERBER COLLISION THAT FIXED MY CAR DID NOT PUT THE WIRING TOGETHER CORRECT, GAVE ME OFF MARKET WIRES, HAD TO GET A NEW MOTOR, AND THERE WAS A CORD THAT WAS JUST THERE FOR NO REASON, AND CLIPPED SOME PIECES TOGETHER VERY SLOPPY!!!! I just knew that sending it to 63rd, it would have some type of problem with my vehicle!! HORRIBLE AND I STILL HAVE YET TO GET MY EMBLEM TO THE FRONT OF MY CAR THAT THE MANAGER, MARIO STATED HE WAS ORDERING!! NEVER WILL I GO BACK HERE! I SUGGEST THAT IF YOU ARE READING THIS, THAT YOU DON'T GO AT ALL! read more

If I could give 0 stars I would! I first called and had an appointment for today (Friday) I get a call an hour later saying the glass will be on the next shipment and that they could send someone out Saturday and gave me a discount for my trouble. I get 3 calls today. 1st call they stated they needed to reschedule because the glass came in broken. The next I talk to a dispatcher who said that there was another shipment and that I would be okay for Saturday. Another hour later I get ANOTHER call and they state that now they cannot do it until Tuesday. It is near closing time for other shops and they want almost double the money so not only did I take off work today and tomorrow for nothing, I am extremely upset and now have to figure out somewhere else all day tomorrow who can fix it same day. Thank you gerber. I will never recommend you all to anyone. read more

I brought my car in because I had 2 bullet holes in my car (prayerfully no one was hurt). Mario, the manager was very helpful and patient. He informed me that their location was overbooked and that they would be sending my car to the Orland Park location. They did not charge me for the towing to the other location. The process was pretty smooth. They worked well with my insurance. I was also able to have Enterprise pick me up at this location to rent a car for the week. I had a great experience. When I picked my car up, I was able to meet Teresa (front desk clerk). She was very nice. I did have to bring my car back because, I noticed my windshield washers are not working, due to damage under the hood. They told me to bring it back. They assessed the damage, fixed it for the moment until the part comes in. Then, I'll be taking back for the repair. I've enjoyed working with this location. Keep up the great work. read more