Thank you so much to Golden Gate Moving for helping me move my upright Yamaha piano! The piano had been in its current location for over 20 years and needed to be moved into a new home a couple of blocks away. Scheduling was quick and easy and the movers arrived promptly. The piano location was assessed and they carefully wrapped it in moving blankets to protect both the legs and the general frame of the piano. The move was fairly quick - I think it took about an hour and a half. At the location, they laid out the moving blankets on the floor and hauled the piano up a set of stairs and into its new location. Paid afterwards and got my receipt. read more

They are thief's ! It's been 7 months they moved my belongings and lost them with no recovery or reimbursement NO NOT HIRE THIS COMPANY. read more

I was in need of a moving company to move a 95 year old baby grand piano. I reached out to Golden Gate Moving via their website and they responded quickly. We communicated via email and scheduled a date and went over pricing. They provided insurance for an additional fee, which I felt was reasonable and I purchased. They gave their time frame a few days before the actual move date. They arrived on time within the time frame with a few people and the move went smooth. They took the legs off of the piano and loaded it into their big truck. I met them at the destination and they made sure to set the piano in the perfect spot. Overall, I liked working with this company and I will choose them again. read more

Huge shout-out to Golden Gate Piano Movers for tackling our upright piano! Two flights of narrow stairs, a challenge other "movers" deemed impossible and left our piano stranded. But these guys? Four movers, a perfectly executed plan, and our piano was meticulously wrapped and moved with incredible care. If you have a tough piano move, don't hesitate - they're the best! read more

We had to move a piano from San Francisco to Southern Cal and they did an excellent job! They were prompt and very careful with our piano. Highly recommend. read more

This is the worst company ever! They gave me a quote for $3300 and when they arrived at my house they said my move was $11, 000. Then they stole my goods and kept them in a warehouse and refuse to tell me where my goods were which is entirely illegal. They demanded I wire money and would not accept a credit card payment, again showing that they are a fraud. They refuse to release my items until I got the DOT and California Bureau of Goods and Services involved. Beware, do not hire this company or your goods will be stolen or damaged and possibly never delivered. There is a Facebook group with over 80 members that have had their items stolen and damaged. I am not alone in this complaint. Moreover, this company is not licensed with the Department of Transportation and their insurance has not been renewed. They are not authorized to do any transportation by any government organization. On another note, if you Google their office headquarters address, you will see that they are not located at that site. The Department of Transportation cannot figure out where this company is actually headquartered. It's not clear why they haven't yet been closed down. read more

Don't waste your time hiring anybody else! Just go with Golden Gate. They know what they're doing. I initially hired a different piano moving company to move my 7' Mason & Hamlin BB (1020lbs!) into my house with a very tricky entrance, with stairs and a 90-degree turn through the door. The first company struggled and couldn't do it with four men, but I still had to pay them for trying. Two days later, Golden Gate successfully got it into the house... with only three men and in half the time! They moved smoothly and confidently, and left no damage to the piano or the house. I'm hiring them again in the future for sure! read more

I had Golden Gate Moving come out to my house to do some furniture moves between floors. This includes moving a couple sofas, swapping out a washer/dryer set, as well as some bookshelves. They not only packed the books, but also did a great job connecting our washer/dryer. This is the 3rd time I've used Golden Gate Moving, and they are my go-to. In the past, we also had them move an upright piano into our 2nd story flat (this required the use of a crane, navigating a tangle of overhead power lines, with the piano coming through the window). The level of professionalism, efficiency, and courtesy is outstanding. I highly recommend this company for any of your moves. read more

Michael and the Team made our move seamless, just as promised. We chose to pay a little extra for special packaging, which for us was a wise choice. They kept us informed at every juncture of this move. Thanks again! Dave and Marion, Upland, California read more

Professional, courteous, careful, kind - John, Cherie, and the team who moved our heavy upright piano were amazing! The price was right for a move that involved several flights of stairs. They protected not only the family heirloom piano, but the walls, banister, artwork, etc. They were efficient and even managed to smile in spite of the record heat. I would hire them again in a heartbeat. read more

Golden Gate Moving helped move in a hefty 1887 7'4" Mason & Hamlin Semi Concert Grand at a very reasonable price of $525 + $41.45 (for insurance). When they arrived at my condo, we realized that there was a tight corner from the front door to the living room, which required some careful maneuvering. The movers moved the piano professionally and did not damage the piano. My only qualm is that they only sent a 2 man crew. For such a large, heavy piano (over 1000lb), I would have been more comfortable having 3 movers (and on the phone, the person told me there would be 3 movers). That being said, the 2 movers were very strong and were able to handle the large piano. read more

Golden Gate Moving - Movers Near Me - South San Francisco, California

See all

My 13 boxes plus a couple other items (bike and vacuum) were picked up on may 15th in CA. They weren't delivered until June 10th. Luckily it was a small load so easy to know what was or wasn't mine because a box and a duffle bag were unloaded with my stuff. I gave them back to the movers as they were not mine. I also told the movers I was missing box number 3. I labeled all boxes so it would be easy to know if one was missing. It is now aug 8th and I am still missing said box. I filed a claim in June. Filled out their additional paper work in July and again they are asking me to submit a package of papers. I don't normally complain as I know things happen but this is unacceptable and there is no ownership on behalf of the company. read more

I would give Golden Gate Moving 10 stars if I could. They moved my Bechstein grand piano out of my house, safely navigated a 90 degree turn on narrow stairs, and down 14 steps. Another piano moving company I contacted called Bechsteins "the widow maker". Three men from GGM handled the move like pros and made it all look easy which, of course, it was not. The initial contact to completion of the move took barely 4 days. My first call was answered by a helpful person who always got back to me when she said she would. The 3 movers were friendly, funny, professional, and exuded confidence. Everything was done in a matter of minutes. And the price? So reasonable, even less than what it cost to move the piano into my second floor living room over 10 years ago. And that move required the large LR window to be taken out and a forklift to get the piano into the house. The previous movers said the piano could not make that 90 degree turn in the stairs. Seriously, look no further if you need to move a piano or other precious belongings, or if you have a challenging move. Golden Gate Moving is up to the task. read more

The movers came to move our Viking fridge so a repair man can work on it. A team of three people came, two big guys and a teenager. The company claimed that they know how to move such fridged and do this kind of jobs all day long. When they came, they used ropes to pull the fridge. First, they completely ruined our floors in front of the fridge. Then, the doors would not close. They left without saying anything about this. We called and asked them to come back. When they came back, they denied that this is related to the move. We insisted and they moved the fridge out again, only to see the doors close fine. Then they realized that they actually broke the legs of the fridge. In the process, they asked if we have felt, which you would expect a mover to have. Also, the young boy started pushing the fridge in by force by sitting on the floor and pushing it with his shoes. this is a $20K fridge and he dented the door....horrible. After they realized that they broke the fridge's legs, they left the fridge on two blocks for many weeks. We could not access our sink or dishwasher. We also found out that the floor behind the fridge was all carved and damaged. Polishing would not fix that depth of damage. At that point, the lead on the team because rude and impatient, and it felt extremely unpleasant and unsafe to have them in our house. We called the company and the coordinator, Cherie, told us that they will take care of it. The owner came and acknowledged that his team did not know what they are doing. that they should have used the screws to close the legs and then used the fridge's wheels to push it forward or back. and that the young guy was a trainee that knew even less. we thought that it was nice that there is acknowledgment, and taking responsibility and that they will fix it. Little did we know. For many weeks we had Cherie postpone and postpone until they sent a floor guy to evaluate. Then they said they cannot really fix it properly but he will come to try. It took over a month to schedule. Then, they scheduled a date and when we said we cannot stay home that morning, they canceled and then said: "our insurance will reach out to you". i.e. we are no longer going to fix the damage. Now, we hope to get a call from the insurance company, Golden Gate moving still has our check, and they won't give us the insurance info so we have no way of making sure that they in fact are accountable for the damages. Stay away from this company. The owner seems to know what he is doing but that's where it stops. read more

We had to remove furniture, books, files etc. from our upstairs rooms so that our carpet could be replaced. Golden Gate Moving moved the items to lower floors in fast, efficient manner. Then, after the carpet was replaced, Golden Gate Moving returned the items to the upper newly carpeted floor in a fast, efficient manner. They are pros at what they do and are very careful in moving. I will use them again in an instant when the need arises. read more

Very happy GG moving helped moved my upright piano from a 2nd floor house with a difficult ( 90 degree ) turn. The rates were very reasonable and the movers were polite and professional. read more

We needed a piano moved on a short notice and they were able to get us a quote and a date to move within the week. They were friendly, polite, prompt, took pride in their work, moved the piano with care. We would absolutely use them again and suggest them to others that need this service or any moving needs. read more

These guys helped me move my 30 yr old baby grand yamaha from Brisbane to San Mateo yesterday. I was very pleased with the service and pricing was competitive ($525 - I had called a couple other places to compare). They were total pros and it was clear they knew exactly what they were doing. I also thought communication was quite good - someone actually answered the phone compared to other piano moving companies I called and they emailed back pretty fast. Highly recommend if you are looking to move a piano! read more

Wish I could choose zero stars. The worst customer service I have received in years. I have never written a Yelp review before and I'm not the sort of person who would spend my time writing a bad review but I can't let others suffer what I did. GGM moved my piano from San Anselmo to Redwood City. This is an antique expensive piano so I bought extra insurance just to feel safe. I could write the whole long story but in short, they failed in every way to do their job with care. They charged me for the insurance and never sent me anything in writing about it. Cheri just said, "I have you down for the insurance." I received nothing in writing. I trusted her and her self-described "family-owned business." Stupid me. At the delivery location to my friend, the coasters were not placed under the wheels for protection and the bench was broken. When I tried to get it corrected Cherie was an absolute nightmare. She talked over me the whole time. ASSUMED the bench was already broken and later when she finally sent someone back out to look at it they told my friend who received the piano the same thing and then told them to go to the hardware store and fix it themselves. It was so much more than this that I could go on and on. She was so rude I just couldn't believe it. She even lied and said that my friend's husband told them not to place the coasters and he did no such thing. He didn't even know about them and said it was obvious the movers just forgot all about them and had no idea how important they are to stabilize the joint at the connection of the leg and wheel and to protect the carpet from a deep mark. Cherie was the main problem - just so rude, lying, blaming others, and making up things that did not happen. Stay away from these people they are the worst company I have dealt with in as long as I can remember. read more

Awful experience working with them, they damaged my piano. They were late, even though they gave themselves a 3 hour window to show up. The workers were rude and had an attitude. They demanded the money in advance and in cash which is not what I've been told when I booked them. The worst part is that they treated my piano very poorly and broke piano's keylid. I asked their manager to explain the behavior of the workers but unfortunately he had no good explanation and did not have communication skills expected from a manager. Instead of investigating what has gone wrong he called me ridiculous. I do not recommend them at all, they wasted my time, were rude and damaged my piano, broke the keylid. read more

Worst moving company I have ever dealt with. Did the old bait and switch. Quoted me one price for all my stuff then told me it was going to be 50% more to move it all. Once the stuff I had them take showed up at my new residence, all my furniture was ruined. Every piece of my bedroom set was scratched, scuffed, damaged or just broken. They put tools in my book cases which ruined all three. Broke two of my TV's and an antique crystal lamp that was a family heirloom. Just an overall disaster. read more

Cheri and Tracy responding quickly to my request with insurance information. Sal and two other assistants moved my piano in a professional manners, with great care for my grand piano. If you need professionals to move your piano, this is the company. read more

I needed to replace a Wurlitzer spinet with a Yamaha upright in my hillside house that has 12 steps from the street to the front door. I called Golden Gate Moving and met Tracy, who was knowledgeable and patient with me on the phone. She arranged for the upright to be picked up, the swap at my house, and the spinet to be dropped off. The pricing was quite reasonable. On the appointed day, the moving crew called me from the road, letting me know they would meet me in 20 minutes. Sal, Tony and Bernie arrived on time and were very polite, super careful and unbelievably strong, handling both pianos expertly and efficiently, with no damage to the pianos or the house. I highly recommend this professional piano moving company! read more

These guys are professionals through and through. Great moving company that specializes in pianos - easy to deal with and no BS. My experience: I had an upright Yamaha that needed to be moved within SF. I got estimates from several moving companies and GGM had the best price. Another moving company that didn't have availability even suggested them when I asked for a recommendation. Throughout the process with them the communication was top notch. I booked a Tuesday afternoon appointment on the previous Friday, and on Monday they called to confirm the time window they would be arriving. They called 30 min before arriving, showed up on time and got the piano moved easily and quickly. They charged me exactly what they said they would, no extra fees or charges tacked on at the end like some movers I've dealt with. Fantastic job from start to finish - highly recommended. read more

The piano needed to be moderately taken apart to get up the stairs, but these guys were amazing and the long transport from Orange County to San Francisco is finally accomplished! Sal was outstanding! Not a scratch in moving it up a very narrow stairway, and not a smudge on my brand new white carpets(I know I'm like the worst case scenario to move a grand piano right?!?). Sal and his team are very professional and very knowledgeable with piano architecture. They removed the key/hammer board to make it lighter and reassembled everything within minutes once the piano made it to my third floor bedroom! Highly recommend these guys! read more

Golden Gate Moving - 5'10" Steinway - Movers Near Me - South San Francisco, California

See all

This place is efficient, they moved my piano in a few days. The people were super nice. No problems.

My home is undergoing a renovation and we needed to move my beloved 7-foot grand to a condo in the City. My piano dealer recommended Golden Gate Moving, and they did a fantastic job. They scouted the building and its elevator in advance, took care of the permits and HOA stuff, and did the move professionally and efficiently. Give Sal and his crew a call for any heavy or difficult move! read more

See all

The experience with Golden Gate Moving started out well enough. JP made 2 visits to my house over a several month period, took photos and explained their service. He was knowledgeable, friendly and seemed to have high integrity. He said they could do my local move and store my furniture for the several months required for the house repairs. Unfortunately, the remainder of the process was anything but positive. I expected to have a proposal within a few days. After a week I called the office but usually no one answers, and you must leave a message. I left several with no call back. Finally after 2 weeks I reached a live person who said my proposal was with the owner waiting for signature. After no response I left a couple more messages. Finally at exactly 3 weeks from the last visit to my house, a woman called and said they could not do my move, and that they were simply too busy and preferred to just move pianos. I can't understand why they could not have said this up front instead of wasting my time. I would not recommend this very unprofessional company. read more

Saul and his crew did a fantastic job moving my 51" upright piano through a very tight set of stairs. To be honest, they made it look easy, when I know it certainly was not. They moved my piano from a 2nd floor to a 3rd floor with great success and ease. I will continue to use GG Moving to move my piano whenever needed. They're tremendous at what they do! read more

Professional service that got the job done on time and properly. They helped us move a grand piano with care.

This company is so great! They showed up on time and took such careful attention to our beloved Steinway. The team of 3- Tony and Leo, under the direction of Sal, made it look easy. It was like watching a carefully choreographed ballet! I give them the highest rating. read more

We did a bit of remodeling and wanted our Mason & Hamlin grand piano moved to a lower floor. Golden Gate Moving - our team was Sal, Tony, and Leo - could not have been more professional. - Arrived in the promised time window - Took 30 minutes for the move - Courteous, skilled, and efficient We were a bit apprehensive about the move. We will never be again. If it has to move, we are calling GGM. read more

I have always known about this moving company but never needed to call them until I recently purchased a piano. I live on 3rd floor and there are lots of stairs and tiny turns. BUT these guys were amazing, not only were they fast, they did not even scratch the walls a bit. They worked so well as a team. They were polite and had good manners. They kept on communicating with me the day of delivery to let me know if they were late, if they were stuck in traffic, how long it would take them to be at my place. Will I ask them again if I ever move or purchase another piano? The answer is YES! read more

Imagine this..., you mover calls last minute to tell you they can't do the move, but will come the next day, despite probable elevator reservation problems. They won't give you a discount despite costing you extra rent and a huge headache. You scramble to do most of the move yourself, but you want a professional piano mover so you have them come the next day. They then track dog crap into your apartment (NO JOKE) which is hard to remove. They then charge you $350 for 1 hour and 20 minutes of work (from pick up to end of job), for possibly the easiest piano move ever. INCREDIBLY BAD!! Note I should have done this piano move myself - They used a regular flat 4 wheel furniture dolly. They same one that you can rent from uHaul. The Piano was a standard U1 so not a grand piano and there was only one step. Here is the whole story. I made a reservation 2+ weeks in advance. The owner (PJ) came out for an estimate. I told him that I'd like them to do the piano and a list of the large things. I told him that I'd do all the other things myself with day laborers. He has someone call me the next day and gives me an estimate which seems expensive but doable since I'd only be having him do one third of the move. I book the last Saturday of the month. I called the day before to confirm and they say the pick up will be Saturday sometime from 1 to 4. Here is where I should have seen a train wreck coming. I should have seen that they were over booking themselves. Then the day of the move, they call at 10 am to tell me they could NOT do the move that day, because some other job would run over. Oh My GOD. They offer to do it the next day (Sunday) but refuse to discount it. What part of "I had to pay rent an extra day" do they not understand? They just complain that they have to pay workers overtime for Sunday. On top of this, Sheri (the woman who called me to deliver the news and who I understand is the daughter-in-law of the owner), gets upset that I ask for a discount. She also insists that moving the next day will not be a problem, despite my telling her that I had a elevator reservation problem. At one point, despite my apologizing for getting upset and asking her for alternatives like working Sat night, (which they said no to) etc., Sheri tells me that I am making it hard for her. Oh My GOD! I'm sure she has to go do her nails or something but the movers who committed to doing my move, just postponed by a day screwing everything up on my elevator reservations, my own bookings for other things, etc, Mind you I told them 2 weeks prior that I had to reserve an elevator and would be renting a truck and laborers for the other half of the move on Sunday I was very lucky that I could rent a van from Budget on Saturday (same day that Goldengate canceled) paying double of the rate of UHaul. I was also NOT able to cancel my Uhaul truck for Sunday since it was within 24 hrs. Then I quickly hired some day laborers. I had to make multiple trips back and forth from one apt to another because all I had was a van with a couple furniture dollies (no regular dollies available). So I moved 90% of my things on Saturday getting lucky that I had the last elevator reservation for that day so I could go late into the night. I then had Golden Gate come the next day to do the piano, bed and couch. It was 1 hour 20 minutes with 3 guys (the owner, his son, and one worker.) They charged me $350 after I said BS to $375. I should have only given them $200 and told him to piss off. Then when leaving the owner said he was sorry for the problem the prior day and continues on how things are so busy that he is having a great year and the last 2 years the business has been great. All this despite refusing to drop his price by anything more than $25. Oh my GOD. This guy has been in business for a long time so I imagine (but do not know) that these major screw ups don't happen often but I also surmise that he is a slick small business person who charges top dollar regardless of whether he screws you. If you use these jokers you'll want a BACK UP PLAN!! You may very well need it. read more

I waited a month to write this review since I was pretty miffed at the time. Golden gate moved our piano twice before and did a fine job. So, this last time we immediately called Golden Gate again. I scheduled the move more than a week in advance and confirmed it a few days ahead of time. However amazingly, they called me at 10AM on the day of the move to say they had to cancel and wouldn't be able to do the move for several days. Wow. Four hours notice to cancel a move. Their reason: they couldn't unload their truck to make way for our piano. "Do you have any other trucks that could do the move?" No. So, the moral of the story is, GGMC is a fine moving company, but don't count on them being able to come through. If you want dependability, you should consider another company who has the resources to get your job done. Thankfully, I called one of their competition and they came to the rescue, doing the move that evening and at the last minute. I've written them a glowing review accordingly. read more

Delancey St is better. I've used GG and Delancey now and would go back to Delancey St. Golden Gate didn't shrink wrap any of our furniture, and it was really banged up, not one or two pieces, but nearly every big piece - not enough to file claims with GG, but enough to have to go back with furniture markers and furniture renewer and work to clean up the scratches and scuffs. This was totally different than Delancey who shrink wrapped EVERYTHING. I helped move boxes out of the truck to speed things up because I watched them taking smoking breaks, they would stand around chatting, and all around, really didn't work hard as hard like the Delancy guys did. In comparison, I found Golden Gate to be more careless than Delancey (by not shink wrapping anything), to not move as fast, and to be quite a bit less efficient than Delancey. Only in the last 30 minutes or so when they realized time was tight to their next move did they move like I saw Delancey move - quickly and efficiently. Overall, I would use Delancy Street over Golden Gate Moving any day and have friends getting ready to move, and have told them the same. read more

INCREDIBLY UNPROFESSIONAL experience this morning with Golden Gate Moving Company. I called last week for a piano move that I need done in a couple weeks. The woman on the phone penciled me in on their schedule for my selected date but said she needed to send someone out to take a look at the stair in order to provide me with an estimate. Fair enough. I said that I needed the appointment to be early in the morning or at the end of the day. She offered 9-10AM today, Thursday. It was later in the morning than I had hoped for but I took it. I scheduled time off of work this morning and had to be at work by 11AM for a meeting. 915AM rolls around and no estimate man. I call the office and she said 9-10AM means he can arrive at any time during that hour. So that was fine. She informed me that he had already left and had other stops before me but should be on time. She also said she would call if anything changed. (If anything should change??? WHAT?!?) So I'm getting a bit nervous but thought I should just chill out and be cool. WELL....fast forward to 1015AM. No phone call to update me on changes, as she had promised, and no estimate guy. So I left! I'm now flying down the freeway trying to get to my 11AM meeting, furious that I wasted my entire morning, when my phone rings. I look at the clock and it is 1022AM. I answer and it's the estimate guy. Without apology or explanation, he informs me that he's going to need another 25-30 minutes before he'll be able to get to me. Okay, let's do the math: If I had remained at home, he would have arrived at just a hair before 11AM even though they gave me a 9-10AM range. Totally ridiculous. So I told him I had already left and that I have one of those job things that require me to actually be there at some point. He asked if I wanted to reschedule, which nearly caused me to steer my car off the road and into a telephone pole. Not sure how their moving services would have turned out. They may have been great but I will never know. I do not recommend these guys at all based on their poor communication and inability to even make it out to do a simple estimate. read more

I'm not going to go into the whole thing, but let's just say this: you can use these guys for a piano move, but expect them to be late. Also, if you have any questions at all regarding whether or not a piano can be moved through (i.e. up a staircase or through a door) you should demand a walk-through first. I did not and regretted it. read more

Golden Gate's handling of our stuff was very sloppy and careless. I ended up with seven disassembled bookshelves which were all picked up in solid pieces. I felt violated by the fact that people just decided to repack and unpack some of our stuff without our permission. There's no way I can recoup from all the damages and scratches in our furniture. It's a pain to have to inventory everything just to file a claim which I know no resolution could ever do justice to the consequences of the company's mishandling of our stuff. This whole experience just caused me so much grief and I'd like to make it my mission to warn others about my experience with Golden Gate. Such a horrible experience that will stay with me for a long time - a wastage of energy, effort, money, time, all combined together because I chose to entrust our stuff to a company that doesn't even resemble any kind of professionalism at all. I learned my lesson the hard way and I know I am partly to blame. This was the most stressful part of our move! read more

I don't know about these other Yelpers' gripes. One can read words and all, but if you have an inkling about the business, one can tell if someone's got unreasonable expectations or if they just like leaving shitty reviews as a hobby. Maybe both. Here's the thing: Golden Gate Moving moves heavy shit, and specializes in pianos. Which means they aren't just a bunch of gorillas hauling your heavy stuff around, they actually exercise care and realize how important your property is to you. I called them right out of the blue, and they were ready to accommodate my needs, even though they were already booked. My address was "along the way", between a couple of their moves, and they swung by, handled it in a few minutes, and almost didn't take my money. I had to jam my cash into one of their pockets. Basically, they moved my exercise equipment through the eye of a friggin' needle. I will be forever impressed. Forget what other crap you read about these guys, they get it DONE. read more