I brought my engagement ring to be repaired but unfortunately the diamond broke into pieces....it was a 0.45 carats not huge but I was sentimentally very attached to it(35 years).Well Josh replaced the diamond with a beautiful one and I have an amazing ring, feel like getting married again!! Didn't want me to pay a dime. Thank you so much!!!! you have been great and I would recommend your Jewelry store to anyone. Thank you for your kindness and generosity. Valerie El Granada read more

"Goldworks also boasts one of the most detailed, organized, computer based repair intake systems anywhere. Including digital photos of every repair..." quote from their Web site. I am writing this review on 11/13/16. As of two days ago this claim was NOT valid. Earlier this year (2016) I took a treasured pocket watch to Goldworks for an estimate. Since the watch had been untouched, not wound, but in a secure place for a number of years I didn't expect it to be running. But when I wasn't able to wind it using any reasonable pressure, I guessed something internal had gone wrong. With that in mind I turned the watch over to Goldworks for an estimate, and when the estimate came in higher than I'd expected I was surprised. However, since I was told that because the watch would need to be completely disassembled and cleaned, a great deal of expert work would be involved. So I swallowed hard, accepted the quote and paid in full. The watch was ready for pickup in a very short time and I accepted it. However, upon reflection I began to wonder and asked questions of the store manager. I got no satisfaction. I do not represent that the following dialogue is verbatim, but it was written within hours of our conversation and does convey the conversation to the best of my recollection: What service was performed? (The watch was taken apart. repaired and reassembled.) Can you give me an idea of how much of the cost was parts and how much labor? (No, we don't do that; It was a package deal.) What tests or procedure led to the conclusion that the watch would require such extensive, expensive service.? (None needed. Any watch that old would require it.) I am pretty unhappy; can we reconsider the cost? (No.) I had at that time and still have doubts that the watch actually was overhauled by a qualified watchmaker. Factors contributing to my doubt include: ...the inscription which made the watch precious to me was illegible. However in only a few minutes with jeweler's rouge and a soft cloth I restored the inscription to legibility. ...why when the repair is guaranteed for a year does my receipt not show the serial number of the watch in order to make certain that no unethical customer brings in a different Waltham watch? The serial number is engraved on the movement of the watch and hence can be seen only after the initial dis-assembly.) ...why is the watch's current "rate" not specified? Over time and due to changes in temperature the "rate" at which a mechanical timepiece gains or loses time will change. When the watch was returned to me its "rate" was almost a half-minute per day slow. Did the purported "overhaul" include adjusting this setting? To seek answers to these questions I took the watch to an adjacent community and presented it at the first Jewelry and Watch Repair shop I came to. Here the actual watch repair professional was present and when I told him I couldn't wind the watch (I'd allowed it to run down again) he chuckled and said "Look if you press the stem IN like this or pull it OUT like that...." and within a minute he'd wound the spring, set the time and handed the watch back with a smile. No charge. I then asked him what a complete overhaul and cleaning would cost if the watch should ever need it. He referred to a thick book of some sort and in a minute he quoted me a price about half that of Goldworks. From this second opinion I conclude that I was grossly overcharged, to say the least. Now, six months later I tried again to get satisfaction but received the same stonewalling. read more

The center stone to a ring my husband got me on our honeymoon fell out on Mother's day. I was able to find it but was so worried it would never be the same again. I took my ring into Goldworks and they were able to securely reset the stone. They also polished the opal in such a way that the fire is more vivid now than it was when the ring was purchased! $60 and two days later my ring is better than new. While waiting in the store I looked around at all the Jewelry they had on display and I wanted to buy EVERYTHING! Their pieces are so beautiful and they have something for every budget! read more

Goldworks is a tremendous local jewelry store in Half Moon Bay. They are incredibly welcoming and kind. My son and I recently popped in to see if we could re-size a bracelet that he had purchased for my wife while on vacation. The bracelet was worth no more than $30, but Josh, the owner, took time out of his day to quickly make the adjustment and didn't even charge us. We are lucky to have Goldworks in our community. read more

I recently went to Goldworks for some custom work on an old piece of Gold I had in my family. Josh treated me with such good care and educated me about an industry that was clearly foreign to me. Pricing was more than fair and the work came out amazing!! This place is awesome! read more

We were in town from Portland to visit are favorite Jeweler to have my wedding ring replaced and learned the shop is now under new management. We were pleasantly surprised the service was even better then we remembered and my warranty replacement was handled with the utmost professionalism. Josh had my new ring shipped to Portland within the week. They also cleaned my wife's ring while we waited and made the ring look just like new. Thank you for excellent service, we will be back! read more

josh is personable and such a pleasure to work with. came in to get my ring cleaned & resized and my fiance's ring polished. very easy to communicate with, and he really cares for your jewelry, even if it wasn't purchased at their store. the pieces he has in-store are all so pretty and unique as well. I don't think I'm willing to trust another jeweler other than goldworks. definitely found our go-to place! read more

Recently needed to sell some diamonds. Josh was friendly, kind and very fair. Gave us a much better deal than two other places and was a pleasure to work with. So glad that we stayed local. When times turn around for us and we are again buying instead of selling, Goldworks will be our first stop! read more

The experience that I had going and getting jewelry purchased at GoldWorks was a great one with the owner Josh and all his employees, the service was excellent and of course all the high quality jewelry is the greatest I've seen in the peninsula, I highly recommend GoldWorks. read more

We visit here every year and always stop by this beautiful shop. The service is incredible. We even bring all repairs with us for their careful and precise skilled attention. This year our stay was cut short and yet these folks accommodated our repair and overnights it back, beautifully protected and fabulously functional. I can't wait til next year!! read more

Great place. Thor handled getting several watch batteries changed for me along with a few watch straps. Good quality, done the same day and a price you couldn't argue with. They are very attentive and welcome you with a smile when you come in. I highly suggest doing business with Goldworks. read more

Awesome place. I have been searching for a simple starfish necklace for a long time that was fairly priced, delicate, and extremely simple. I am typically picky and cautious when shopping for jewelry, however, Goldworks has an amazing selection that would please just about anyone. I was lucky enough to receive the perfect starfish necklace from my boyfriend for our year anniversary. I couldn't be more happy! read more

Josh and his staff provided impeccable service and were extremely professional, responsive, and helpful. They helped us re-design my engagement ring and were patient with ALL of my questions and concerns. In my opinion, Goldworks is the Nordstrom of the jewelry business. They made our experience fun and enjoyable. I will definitely be coming back! read more

I really really wish I could patronize this place because they're so conveniently located for me, but their customer service is not great. The first time we brought something in for fixing, the guy at the cash register said he didn't think it could be fixed, but fortunately the actual jeweller was right there and said he would do it. That piece came out great. Next time, the same guy at the register swore up and down that my two pieces couldn't be fixed, so I took those pieces (and another) over to Topper Fine Jewelers in Burlingame. Topper did the upgrades I wanted, no problem, and I wear the beautiful refurbished pieces all the time. So I guess I have a new jeweller now, and Goldworks lost out on ~$500 of work. Maybe Goldworks really didn't have the wherewithal to fulfil my requests but given my prior experience I wonder if the problem was just the register guy's general air of negativity. My advice is that if you need a repair go when the jeweller is in so you can get a real professional opinion and bypass the register guy. read more