I don't typically go out of my way to write reviews, but this one's earned. I drove 7 hours round trip to purchase my Cadillac Escalade from Matt Fital at Golf Mill Chevy, and I'd do it again without hesitation. From the first conversation, Matt was straight up, responsive, and easy to work with. No runaround, no pressure, just someone who knows what he's doing and respects your time. Big purchases like this usually come with a little stress, but Matt made the entire process feel simple. Everything was exactly how he said it would be when I showed up, which says a lot. Hard to find people like that in this business. Matt's a true professional, and he'll be the first call I make when it's time for the next vehicle. read more

Great deal. Awesome sales!! From initial phone contact to driving off the lot, it was a very good experience!

always the Most Fantastic experience. From Sean (Service) down to Lauren (secretary), everything explained to me in an efficient manner. You don't know, how much i appreciate you folks. I feel so at HOME with"Golf-Mill" Chevrolet . I've been coming to this place for a little over 25 years. You are the best!!! read more

Stay far away from this dealership. I had a service appointment for them to look at a defect on a brand new vehicle. I show up and they don't even acknowledge that I'm waiting. They told me they are too busy and backed up to look at my vehicle. I literally drove 20 minutes each way. They didn't even do the courtesy of letting me know in advance that they can't even service me. I don't know what the point of appointments are if they can't honor them. Extremely unprofessional. Do yourself a favor and don't do any business with them. You'll thank me later. read more

After purchasing a car or having one serviced at Golf Mill, they bombard you with survey reminders--so as they wish, here is my honest experience. With the amount of competition nearby (and even farther away), it's worth the extra drive to avoid Golf Mill entirely. For about a year, I brought a fairly new vehicle here for service. After three or four attempts--and even involving GMC corporate--the issues were never resolved, ultimately forcing me to buy a new car. Vehicles sit on their lot for days without priority, and it's obvious the technicians are Googling or YouTubing the problems, because the "solutions" they offer are the same generic ones you'll find online. Before you can even finish explaining the issue, they immediately ask if you're leaving the vehicle and push hard for that option. They also allow Saturday appointments for problems they know can't be fixed on Saturdays. When you arrive, they tell you the technicians who handle those issues aren't there and ask you to leave the car until Monday. Why allow the appointment in the first place? More recently, I bought an $80k new vehicle from them, only to experience multiple defects within two weeks. The lack of customer service is unbelievable. The sales team and leadership don't even acknowledge you when you walk in--even when they know you just bought a car from them. They take zero ownership or responsibility for their products or services. I had to reach out directly to executive-level corporate leadership, and not a single person from Golf Mill--including the GM--reached out about the situation. It's clear that customer service means nothing to them; once they get the sale, you're on your own. Do yourself a favor and take your business elsewhere--whether for service or a purchase. This dealership is not worth the inconvenience, frustration, or time. I will never return. read more

I needed help with a small problem with the gas cap cover on my Chevy Spark. Sean came to check me in and said it might be a body shop problem but he'd check it out. He could have led me to an expensive problem. Well Sean fixed the issue in one minute and checked to make sure there was no other problem with it. It is so refreshing to know there are some honest and wonderful people in this world. You're a real credit to Golf Mill Chevrolet, Sean. They are lucky to have you. (P.S. They have gained a new customer for any of my car needs! ) read more

First time I have ever posted a negative review: If you purchase a vehicle from Golf Mill Chevrolet, you will probably use the service department since the vehicle may be under warranty. I have been using my ten-year extended platinum warranty at this location for the past six years and have seen a tremendous decline in customer service the past few. Last week I had the same electronic control module / grill shutter error that I had in 2022 that was covered by my warranty. This time I was told it was not covered under warranty and paid $1309 for the repair then saw the notes on my receipt. "Found there was multiple repaired (sic) on the wire circuit, found they did a poor job and resulted in the wires being corroded and causing issues, found that they installed a new connector as well and did a poor job as well, veh needs a new connector" At 8am, I asked for a manager, Mark, who said he would call me back, days passed and no phone call. Next week Mark said the technician is wrong to have written that and it is not true. IF SUPERVISOR SAYS THEIR MECHANICS ARE WRITING FALSE INFORMATION TO CUSTOMERS...this is a bigger more concerning issue. In my case, this could have been handled by first, calling me back in a timely manner and saying they made a mistake in 2022 and will fix it at their expense. Their poor work (in the words of their own mechanic) voided my warranty because of corrosion. I emailed the General Manager after my conversation with Mark and three days later no reply. I have put a credit dispute on my credit card and Golf Mill Chevy has lost my trust in servicing or purchasing a vehicle read more

I didn't buy anything from here but just wanted to take the opportunity to note that the staff here was very helpful. Frank is the welcoming manager I spoke to on the phone and salesman Nate Devitt showed me on site what I was looking for. Basically I had an inquiry on their Suburban and Tahoe SUV models. I saw this dealership spring up from an ex and vacant Best Buy corner location into this full fledged dealership. They now have a large inventory of both used and new Chevrolets on site. Thanks Nate! read more

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Go somewhere else to buy your vehicle. 7Bought a new 2025 Enclave and in 4 months service messages are popping up. THEY made the appointment for my car. I brought it in and it sat there for 7 hours untouched. They called me with a "sorry". read more

Moshi Helped me figure out a issue with my 2016 Camero SS, he brought out a technician to verify the issue. Super cool and professional guy, gave honest options, and helped answer some of my other options. read more

Took my Chevy in for service work with a scheduled morning appointment. No call from a service manager until late afternoon saying they haven't even looked at the vehicle and would like to keep it overnight. I needed my vehicle back that day. I give them one star for lack of communication to the customer. When I bought my vehicle from Chevy, they guaranteed their service department was excellent. It's far from it. Better off using a different dealership. read more

This dealer was by far the best one I have ever worked with. From start to finish I felt no pressure to buy and everything went smooth. Huge thank you to my salesman William Rodriguez for making it a fast and relaxed process. read more

Matt is great! Very helpful and informative. Highly recommend. And answered all my questions.

I set my appointment for 1 pm.got there at 5 pm to pick up my car and it wasn't ready.it took the service manager an hour to get back with me.and tell me it would not be ready until tomorrow.feb 14 2024 dealer car parked in a handicapped spot.as I have no toes.. read more

Golf Mill Chevrolet - A dealer vehicle taking up a handicapped parking.as I have no toes and needed to park in there fueling spot. - Car Dealers Near Me - Niles, Illinois

Brought my 75 year old father's Buick there in July, he loves his car and wants to take care of it. I recommended he go to a dealer vs an independent repair facility, boy, was I wrong!!! He paid $6500 for multiple repairs, one that included shocks... they used the incorrect shocks (his car has magnetic ride control) they had the nerve to tell me "the correct shocks are too expensive" and they made the decision for us to use the WRONG parts. We brought the car back in October (I was trying to figure out a solution with the previous service manager who got let go) because since the repair, it will not go over 80mph, I emailed and called for the GM and was never connected with him. The service manager told me there is nothing they can do to help my father who gave them $6500, no refund, no repair. The service manager also told me "it's probably a good thing he can't go over 80mph" the bottom line is the vehicle went over 80mph when it arrived at Golf Mill Chevrolet, it does not anymore and it is directly related to the work they did for $6500. Golf Mill Chevrolet hung a 75 year old Vietnam veteran out to dry and they will do the same to you!!!!! Avoid at all costs!!!! read more

purchased a new Traverse at Golf Mill Chevy. better experience than any other dealer i've gone to! PROFESSIONAL EFFICIENT AND HONEST STAFF!

Did not buy anything from them. Went in to test drive and then a few weeks later got an quote $3000 over MSRP for a Bolt. Wow - this is where they start negotiating? You can search elsewhere and easily find dealers that will start negotiating at a reasonable price. read more

Just purchased a pre-owed Equinox from Golf Mill Chevrolet. I could not be happier with my decision. My salesman MOSHI, was most helpful and took the time to explain everything to me. They got me a great rate for my loan (they beat the rate quoted me by my bank). I would not hesitate to go back in the future. read more

Christopher Smit is by far the best salesperson i have ever worked with. Went to six other dealerships, where I was treated poorly and half of them acted like I was a joke and had a typical condescending treatment because I'm female. Came in to Golf Mill Chevrolet where I was treated with such respect and kindness by Christopher I immediately knew I came to the right place. Initially, I did not know what I was looking for, but I described my perfect vehicle and budget, and Christopher showed me a very nice Bolt EUV and I fell in love. The vehicle he helped put me in is the nicest car I have ever had and I wasn't sure I would be able to afford it, but he kept me right where I wanted to be as far as my budget was concerned. Christopher was great about letting me know about all the features and benefits included and by the end, he had answered èvery last one of my questions. I was not expecting to make a purchase but I met Christopher, I found my Beauty, and fell in love. Make sure you ask for him!!! read more

Golf Mill Chevrolet - Car Dealers Near Me - Niles, Illinois

Went over to purchase my leased car. I was treated very well. Brandon the sales person was very helpful and very polite. It was a pleasure working with him and everyone there. Thank you for your support. read more

this place is a joke. Their service department is worthless. You bring a truck in with a check light on and magically it's off and they charge you for it. Leave the lot and the light comes back on. Then they say there is no problem. Why is the light on if it's not a problem? I would stay far away from this place. DO NOT BUY A CAR OR TEUCK THERE! They will say one thing and then boom. $250 you still have the problem. The sooner they closer their doors the better. Go to another Chevy dealership As quick as you pull in!! read more

Would give them ZERO stars if it were possible. My experience with them.... Went in for transmission issues. Was quoted for a "new transmission" to the cost of $7500. Spoke with Tracee the service writer over the phone and was told that the only way they could make the bill cheaper was to see if they could install a used or rebuilt transmission but they wouldn't guarantee the work. She said with the "new" transmission, it would have a 3 year/unlimited mile warranty. Being that I plan on driving this car for at least a dozen more years, I opted for the NEW transmission. Came in Wednesday to Pick up and pay for the truck and upon looking at my receipt, they had installed a remanufactured transmission. This wasn't authorized by me to have a REMANUFACTURED transmission installed. I signed paperwork for a new transmission. I was quoted $5600 at AAMCO to do install a remanufactured transmission with the same warranty. I feel as though I was ripped off and mislead by this dealer. This is my 7th Chevy from an dealer and I can promise you that I will never return to this dealer for service or to purchase anything from them. I will also post on every review site of my experience as to make sure my friends and friends of friends don't patronize this establishment. Classic bait and switch. The best part is the service writer Tracee won't even escalate this issue to her managers attention. I was ripped off by this dealer who refuses to address these concerns. BUYER BEWARE!!!!! read more

Golf Mill Chevrolet - Quote for NEW transmission. Receipt for remanufactured transmission. Two entirely different parts. - Car Dealers Near Me - Niles, Illinois

this is one of those reviews that you wish you could leave negative stars. The overall arrogance of the service manager only added to the issues. Our story began on October 10th, 2022, when my sons car was towed to the nearest Chevrolet dealer. Two weeks later, $500 in uber bills taking uber to work,and several phone calls by us and a direct visit to the dealership (we couldn't get the service advisor to return our calls) we finally were able to pick up a loaner. and then the stories began, they claimed that he had a rodent nest in his engine area that had chewed wiring and components, including one they said they would order and install to see if it fixed the problem. (Mind you,in order for this part to be installed, they would need to take the entire transmission apart. Seemed odd, but we were told they would let us know so we could make a decision on whether we would fix the vehicle or not. We called a couple times, no updates. still waiting on the parts, blah blah. We finally just stopped calling. My son had a loaner to get to work, and we figured we would deal with it when this mysterious part finally arrived. Near the last few days of December, my son received a call asking, "When we were picking up the repaired vehicle, that had been ready since November 30th!? Wait? what? I called, very confused. Did the mystery part arrive? why did we not get a call to confirm an estimate to repair. She was as confused as we were. We were told a battery was installed and to come and pick it up. We headed there, only to talk to the service manager, who said, "I told her to tell you to wait until Monday as it still needs to be driven." Again, they didn't drive it sometime during the last 4 weeks it was apparently ready? We agreed to leave it, although, he pushed to get their loaner back (my son, would of had no way to go to work) The Dealer plate had expired on 12/31 and the service manager said "we would hate to see your son get in trouble for expired plates" wait? what? Again, confused, we told him he couldn't return the loaner until we were certain he vehicle was repaired, so at least Monday. My son went to the dealership, and they changed the plate. Now, let me take this story back a bit. The mysterious rodent nest disappeared, with no evidence of such, and they claimed the car was good as new with just a new battery (which was installed without an estimate or our permission) We felt very uneasy, we all of the different stories etc...and my son and I were not about to pick up his car without my husband (who travels for work) with us. But, now, as we put off the service manager for a week (so hubby could go with us), he calls me, my husband (who is out of state), AND my son. He tells us he needs his loaner back, he would hate for something bad to happen, and our car paperwork and the repair were finalized. He was going to start charging us for storage. The loaner no longer has insurance... the list went on and on. He also told me that my son received 2 speeding tickets for 100 each, and those would need to be paid as well. At one point, he offered that we could pay on the phone and they could drop off his vehicle at work and pick up their loaner. I wasn't comfortable with this option since we had so many things going on here that didn't add up. Yesterday, my son and I had our first day off together in awhile, hubby was home. we took this opportunity to go to the dealership. The service manager was very stand offish with us. Ultimately, my son left the dealership. we stayed, paid "our bill" and left. In the car, on the way home, reviewing the tickets, we discovered they weren't even for my son's loaner! Are you kidding me? Clearly, I was angry when I called the service manager. He told me I'd been aggressive with him and was continuing to be aggressive. He kept talking over me and arguing regarding the tickets. He completely avoided answering me regarding Illinois State law requiring any repairs over $100 require an estimate. He ended by stating he would look into the tickets and would call back. Of course, he didn't call. There really was nothing to look into... my son's loaner was white, and the vehicle in question was black. and this morning, my son's car had the exact same issue as when it had been towed to them 3 months ago. NOW, once again, he is without a vehicle to get to work. we are back at square one. I am beyond angry. we have been lied to, cheated, and they have committed fraud here. DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP EVER! read more

We took our 2013 Chevy Volt to Golf Mill in November 2023, after being ripped off by a different Chevy service center. Golf was a very welcome improvement - they correctly identified the problem (leak in the battery system radiator), gave us a loaner while the car was being fixed, and got the job done completely and without any headaches. The service manager was very responsive, courteous, and straight about what needed to be done. We intend to use Golf Mill for all of our future service needs! read more

Had a great experience buying my new Chevy Colorado last week. My salesman Francis Levine made the process so easy. He was able to answer any questions I had and even followed up a few days after my purchase to see if I had any questions. I highly recommend him and the rest of the staff for a great experience. read more

Oscar was a huge help! Everything went by fast and he made the process extremely easy.

Well my first review was taken down because they tried to offer me 2 free oil changes. Then after I take it down, sends me a rude email regarding why I had an issue in the first place. So my negative review will be coming back up. $70 for an oil change is way over priced. Customer service then calls saying I needed some other stuff done and I denied it at this time. Then said person gives me attitude on the phone. 2 hours later for a tire sensor swap and an oil change, my car was finished. And it's the last time it will be coming to this garage. "Two free oil changes" isn't going to earn my business back after this one... read more

Let me just start off by saying.....I have never met a more patient man/salesman than MOSHI!!!! This was my first ever car buying experience at a dealership and the anxiety was real. But no one else I would have rather had as a product specialist, than Moshi. Words cannot even begin to express my appreciation for his services. He was very punctual, professional, transparent, understanding and genuinely made the entire experience as comfortable as possible. Not to mention, he's very knowledgeable when it comes to vehicle systems. As difficult as I was as a first-time buyer, I commend Moshi for patiently working with me on site of the dealership, for hours, without giving up until I was comfortable enough with signing and driving my car off the lot. His dedication truly paid off because I couldn't be happier with my purchase. I arrived pre-approved for a loan and left with a better rate after their finance dept. hooked it up. Even after my purchase, Moshi checked in to see how I was doing with my purchase. Truly cannot express how thankful I am to everyone at this dealership for taking the time to work with me and easing my anxiousness with the process. Seriously though, promote a brotha! Moshi was the best!! Highly recommend working with him if you're looking to buy your next vehicle! Thank you to everyone at this dealership for your efforts. I'm forever grateful for my Mazda CX-5!! read more

PURCHSED 2020 TRAVERSE , SALES PERSON & MANAGER WERE GREAT - Ch ristoper Smit spent a long time with us explained all about the car very relaxed no pressure read more

Wow. Just wow. After my experience in November. I was finally able to get an appointment at a REPUTABLE dealer. Come to find out that the techs at gold mill Chevy are as incompetent as the service writer. Told me my struts were bad, turns out that my sway bar links were broken. I have been driving an unsafe vehicle because these clowns can't diagnose a problem correctly. Also missed the fact that my rack and pinion. Was blown. All they wanted was to sell me a strut job because they know it's a big money job. All the more reason you SHOULD AVOID at all costs. read more

I went here to buy a truck only to make a deal and after the floor manager wrote paid in full on the check he started asking for more money and then to top it off they scammed me out of the bed cover I will not go back for any reason read more

They helped me many times...I went there to get a 5.0 and that's exactly wheat happened...no problems no issues and really fast. The salesmen was Chris and he was kind and very helpful..I would recommend 10/10 read more

Golf Mill Chevrolet - Car that I bought from them - Car Dealers Near Me - Niles, Illinois

There is no one like Rich A. He is so helpful and listens to your new car needs. He worked fast to find my new car and the whole team there worked fast to get us in our new car and out the door quicker than any dealership we've used in the past. The location is convenient, and the facility is brand new and comfortable. I felt like the staff there went above and beyond to get us all the best features on our new car. Absolutely amazing customer service, highly recommend!! read more

Great place to buy a car... very professional people, very friendly... great cars to choose from... they work very fast I was in and out with a new car in no time... no appointment needed.. Thanks to Ryan illg.. he promise me 1 hour to be out with a new ride and I did... definitely very satisfied... best customer service.. read more

The staff was very helpful and friendly. Being 3.5 hours away, I was shocked and very thankful when they asked if I wanted to facetime to get a true look at the truck I was looking at before I hit the road. They were very informative and knew all the details of the truck. Then when I showed up in person to purchase the truck, they made the buying process easy. Thank you Gold Mill Chevrolet for your great service! read more

Decided to go window shopping for cars today and after talk to Robert I ending up buying my Tahoe. Robert was extremely helpful in settling my mind about buying my new car. Very helpful and was able to answer all of my questions throughly. read more

Stopped in today to check out some Corvettes. I found Chris to be very helpful as well as knowledgeable. When I buy a car, it will be with Golf Mill Chevrolet. I would recommend Chris to anyone. read more

Bought my new car from Golf Mill Chevrolet a few weeks ago. Great service all around. My salesman, Rich, was very friendly and knowledgeable. Answered all my questions. The manager, Phil, assisted with the sale and paperwork and financing department was a breeze. Overall great experience. read more

Put down a credit card deposit in May on an SUV which they said was "in transit", saying it was "coming soon". 6 weeks later still no SUV, so I asked for the $500 to be returned to my card. Sales Manager Phil said I would have to drive (over an hour) to get my refund. He also asked me text a pic of my card, front and back to expedite the refund. I refused and called my credit card co. Very nice people til you decide not to buy. Can I give ZERO STARS ? read more