Service was very quick and efficient. They handled my vehicle with care. Really professional and…read morerespectful. Thank you Dietler & Jhonzen for your service and hard work. Top tier!

This place has the worst customer service. They are not sympathetic to customer needs and will tell…read moreyou to come at 1:00pm for safety check and when you show up at 12:50pm and you are third in line then try tell you they are already filled for the day. There is no one behind us and this is the third time we've tried to get safety check here. We have been loyal customers for years doing maintenance on our cars. They are not very happy even when I get my oil change, but I've just let it go and tried to understand. This was the final straw. We will not be coming back to this place...so disappointing.

Highly recommend. My brother recommended this place to me…read more Someone broke into my car and stole my paper work including my safety check. I asked the guy if he could just add on the extra charge for a lost safety and he did. I was in and out in less than 30 minutes. Safety checks start at 12pm. Super nice and professional. Thank you!

One Stop Auto Shop is usually where I get my safety check done, however they are pretty…read moreinconsistent with their process. The first few times I've gone to get my safety check done, I never needed an appointment, and then the last time I tried, I was turned away because I didn't make an appointment on the same day. Then the following week, my husband tried to get his safety check done, and was told to just show up. I also docked a star just due to the fact that the customer service was pretty bad. They were very standoffish on the phone, and when I pulled up to the garage space, the guy who was receiving cars was extremely rude to me. If you need a last minute safety check, this place is good, but just make sure to call first before going straight there.

Do NOT go to the Honolulu/Mapunapuna location ! ! ! The Company Core Values states that: "Service…read morethat goes the extra mile! Because we're the experts and we care about your safety, we take extra care when inspecting your vehicle and tires. We gain trust by doing what is right. We built our business based on trust and avoid anything that will break that trust." This is false advertising. My husband went there for a simple service regarding his tires. He agreed to their premium price. Without going into detail, there was a serious safety issue with my husband's car. My husband informed them about the problem; however the representative was reluctant to investigate the problem. The representative stood by his "experienced service staff." So my husband went to a reputable tire company to investigate the problem. The company discovered and concluded that American Tire Company negligently installed the tires improperly. Moreover, American Tire Company installation standards are generally set for commercial vehicles and NOT according to the specific type of vehicle that requires service. There is a sign in their office disclaiming that they are not responsible for any damages to the owner's rims but they claim to be very careful. Now I understand why they posted that disclaimer in the office. I issued a complaint with BBB. American Tire Company failed to offer any reasonable settlement. The Honolulu location is not trustworthy. I remember when the company was on Colburn St. when the company first started. SHAMEFUL! ! ! Maybe this location suits commercial vehicles only. "Quality repair services" ..."perform accurate and friendly auto repairs and tire services" is false advertisement. "We maintain a culture of respect, honesty, and commitment that extends to our people; both internal and external." These are all false statements in their website. "Caveat emptor! ! !" My advice is ....don't go to the Honolulu shop.

I needed an alignment. After reaching out to several shops, this one was most helpful and…read moreresponsive. I spoke to Daniel, who explained things to me clearly and welcomed me in when I was ready to get the service. Kainoa was also very helpful. I had shown up early one morning, without an appointment, hoping to get in for the service, as my Ohana were visiting and I wanted to take them around the island. Kainoa got me in immediately and the usual hour and a half time allotted for an alignment went by more quickly than expected and we were on our way. There was a part I needed to replace in the back tire, which the mechanic found during the alignment. After a few weeks of waiting, the part came in and I took my car back to American Tire. They took care of everything promptly and efficiently. Even gave me a ride home (because they weren't too busy and had an extra person on the clock. This service is not usually provided, just fyi. They went out of their way, instead of having me wait for the work to get done plus the realignment, which would take approx 4 hours. Dre was super nice and we talked story on our short drive. Once finished, Dre came back to pick me up. He's a very nice young man. These gentlemen are professionals and yet, make you feel like family. Highly recommend American Tire Company, Kapolei

Cheaper than anything outside of base and easy to schedule and work with, and their service was…read morefast with my oil change and tire rotation, only took less than an hour.

Awesome place to come and use the shop. Good prices. Tool selection is limited but for the price…read morecan't go wrong. Safety Checks are quick... in and out.. They won't let that 0% percent tint all the way around slide though. Lol ‍

Awesome! Service was quick and easy to deal with. made an appointment for safety check. Took me in…read moreon time, and was done in about 15 minutes.

Aulani's Garage does good work with polite and professional service. When my check engine light…read morecame on, I was able to call and schedule an appointment for early the following week. They took a look at my car, noted a few other things that needed attention, provided recommendations, and provided a price quote which required approval before proceeding with any work. After issues were identified, they were honest when explaining what was truly necessary versus what was simply a "nice to have". This is particularly helpful when you're on a budget as car repair costs can really add up quickly! I was able to schedule my car drop-off ahead of time, which was super convenient since their location is a bit cramped (right off the highway off-ramp next to Seafood Cartel). This made drop-off and pick-up so much smoother. Fair quotes, great communication, and trustworthy service all around. Recommended if you're in the Salt Lake, Aiea or Pearl City area! P.S. They also do safety checks! I was able to schedule an appointment ahead of time and they completed it within 15 minutes while I waited in their office.

Their leadership is great, honest, and caring about their customers. They've won me over!read more

Came in 30 minute before closing time to do my oil change. Workers were very welcoming and I will…read moredefinitely come again.

Services are great and they are pretty knowledgeable. They didn't upsell or give us any BS like…read moremany places do. Had my brakes done and a possible laundry list from another garage, they cleaned up that list and made a better diagnosis.

I recently brought my car to Hokama Auto Repair to diagnose whether the issue was with my starter…read moreor fuel pump. My uncle (who specializes in Toyota and Honda) usually diagnoses and fixes my car, and if he can't fix it, I'll take it to our friend's shop. My uncle was off-island at the time, and I didn't want to drive my car to my friend's shop since I didn't want to be stuck in Kalihi if it breaks down before I can fix it. I try to support local as much as possible so I decided to try out Hokama Auto Repair because it was near my job and I know it's a family business. First off, I was grateful they were able to look at my car without an appointment. Since I worked nearby, I was able to leave my car there all day. The mechanic, Chris, was nice and took the time to explain what was going on with my car. However, I was charged $95 just for diagnosing and replacing battery clamps, which seemed excessive. Another thing I noticed is that this shop is one of the last businesses left that is still strict about masks and COVID habits, which is weird to me at this point. The biggest issue for me was the price. I was quoted $950 for a new starter, but I found a mobile repair guy who did the job for $575. Now, I studied business enough to understand that because the mobile repair guy doesn't own a shop and works alone, he saves on overhead expenses, which allows him to charge less. The $950 I would pay Hokama pays for their rent, electricity, receptionist(s), etc. However, many people helped me break down the cost of a new starter, and it really seemed like I was being way overcharged for labor. I do want to add that Chris did give me alternatives to make the cost cheaper or even going through warranty! So at the end of the day, I do feel like he is an honest mechanic. While the service was friendly and convenient, the cost was just too high for me to justify coming back, especially when there are more affordable options available. That said, I'm still willing to return to this shop and give them another chance, but I will be asking for an itemized receipt so I can see the breakdown of every charge and how much labor is costing per hour.

Needed a battery replacement on our Mercedes SUV and quickly remembered that Mercedes doesn't…read morealways make simple jobs... simple. Normally this is something I'd tackle myself, but this time I knew I needed someone with the right experience to handle it. Capital Auto came through. They were able to squeeze me in first thing in the morning after hearing I needed the car back up and running so I could get back to work the next day. That kind of flexibility and customer service goes a long way. The work was done quickly, professionally, and gave me peace of mind knowing it was handled correctly. If you're looking for a shop that's knowledgeable, accommodating, and genuinely wants to help people get back on the road, I'd highly recommend giving these guys a shot.

After many years of using Capitol Auto Service, I can honestly say they still provide great…read moreservice. A couple months ago, my truck would not move when I tried to put it in gear. I need it working as soon as possible and Capitol Auto told me they didn't do transmission repair. They referred me to another business but they wouldn't be able to take me for over a week. I found a place that said they would take it that day and areanged a tow. The tow truck driver told me it wasn't a transmission problem which was good news. Still, I sent it to the shop I had made arrangements with. They took my truck in and called to tell me that it would cost, "at least $3,000" because they were going to have to rebuild the whole back end. It was Friday and they told me they would give me a better estimate on Monday. On Saturday, I received a quote via text for $1,600 which included a $300 diagnostic fee. Anyway, I paid the $300 and had my truck towed to Capitol Auto. They checked it out and found a cable that had come loose. They connected and secured it and road tested the truck. They found no other problems. I asked how much my bill was going to be and they did not charge me! Who could ask for more! Capitol Auto is simply amazing! I plan to continue using their services for many years to come and highly recommend them.