Sales experience good, after sale service poor. The put an incorrect address when submitted registration for my purchase. Never received registration and tags. Contacted them, and after multiple contacts they promised to correct at DMV immediately. They never did, and I had to do it myself when renewing the registration. They fail for sloppy paper work, failure to fix their mistakes, and broken promises. read more

Wonderful team ! Awesome sales team lead Brian Oh and fantastic financial team lead by Alfredo Martinez

**HIGHLY RECOMMENDED** I just want to personally thank the ENTIRE team at Harbor Hyundai Long Beach for everything that they do. They helped my family get a Elantra Hybrid. Wow what a car!! They did everything possible from every angle available to help us get the deal done. Reached out to the dealership and was able to work out details for a great deal. So after picking up our son from school, our family drove the 3+ hrs from San Diego to Long Beach (in Friday traffic) to get the car. We were greeted by Kevin (sales) who made the whole experience amazing with his professionalism, friendly personality, and patience. We were able to gain access to their extensive off-site lot where my wife was able to hand pick our family's next vehicle. Our son loved being able to see all the "really cool" cars. My wife drove (hopefully our new car) back to the dealership as we talked about how this car would be a dream come true for our family. None of this would have happened without Lenard's (manager) leadership, guidance, and determination to make our dream come true. Thank you Lenard for helping us choose the right car for our family. Dimitri (finance) was able to help close our deal quickly and efficiently. And we ended up driving that car home that night. What an incredible experience! The team exceeded all of our expectations and will do the same for you and your family. If you are looking for a car and want to work with the most respected team in the business... go to Harbor Hyundai in Long Beach, they won't let you down and will always do their best for their customers. Thank you Harbor Hyundai Long Beach, we appreciate you and thank you for working with us to get the perfect car for our family. I hope to continue to have a long-term relationship with you and only wish you continued success in the future. read more

Harbor Hyundai - Harbor Hyundai helping our family - Car Dealers Near Me - Long Beach, California

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I recently purchased a new vehicle here. It was a great experience! Everyone including Sales, Management and Service are were friendly, professional and helpful. The highlight of it all was my Sales Associate RANDY LEAL. His willingness to help, patience with my decision making, attention to detail - all contributed to the experience and the resulting purchase. read more

I had a terrible experience with one of their sales guy. Jay rectified the situation and went above and beyond. Thanks Jay. I'll be coming back and will be referring friends and family to you specifically. read more

I've had mixed experiences at Harbor Hyundai in the past, but working with Leonard was a much better experience. He was professional, patient, and took the time to understand what I was looking for without pressuring me. Leonard explained everything clearly and made the process much smoother than I expected. It really stood out how attentive and genuine he was throughout, and that made all the difference compared to my previous visits. If you're planning to shop here, I'd definitely recommend asking for Leonard. read more

11/01/2024 - Upgrading from 3 to 4 stars! Thank you, Harbor Hyundai, for repairing my coolant leak on 10/28. Enrique was very helpful and kept me in loop every step of the process. I do have a complaint regarding the time it took to complete the repair. I brought my car in at my appointment time (8:15am) and it took 6 (yes, six) hours until it was completed (I waited at the dealership). It seems everyone is scheduled for early morning and the cars are taken on a first-come-first-served basis leaving the repair most likely to take the longest to be the last worked on, when it should be the exact opposite. P.S. I still love my Elantra! read more

I had a diagnostic service appointment, when I arrived at my appointment time they told me that the person who was supposed to do my service was busy with someone else and that they couldn't take a look for 2 more days, and asked if I could leave my car there for 2 days. I specifically checked the option in my appointment reservation that I would be waiting at the building for the service to be over, thus not able to leave my car for 2 days without notice. Then they told me they "don't really do" diagnostic service appointments on the weekend, even though I specifically made a diagnostic service appointment for the weekend on their website. I drove over an hour both ways, the least they could've done is call me to cancel when they realized they would need to push my appointment time 48 hours later... read more

Before signing for a car deal, check the paper work! They tried to change numbers on us for the final sale of the car but thankfully my partner triple checked the paper work. Manager tried to get us back in to seal the deal a week later but at that point, I didn't go through with it because after everything that happened, I felt disrespected and like they wasted me and my partners time. You're better off trying a different location than this one, and hopefully you'll get better service then. read more

I bought my Santa Cruz SEL last year and they provide high quality service every time I bring it in. Kevin really gives great customer service and really shows that his customers leave with a smile. Would highly recommend!!! read more

Had such an amazing experience here when taking my car to be serviced! The front desk was extremely helpful in being detailed when I had questions and explained all recommendations thoroughly. Highly recommend! read more

I want to preface this by saying I've been a customer here for 7 years. Went in to check my engine and fix my mirror. I make it clear that's the service I needed. The dealership calls me recommending several things that I don't want. I tell them I only want the services I came in for. The next day, before I pick up the car, I call to confirm both my engine and mirror were fixed. When I called the service line, the woman on the phone confirms both were fixed. When I go to pick my car up, the engine was fixed but the mirror wasn't touched. So I call the manager and he pretends that he will look into it. Never even calls me back. It's clear this new management and staff do not care about their loyal customers. I'll be using a different dealership from now on. read more

The entire Harbor dealer group is great if you enjoy being scammed, tricked, lied to, a staff not burdened by class or education, manipulated, generally disrespected, and really pissed off in the end. I purchased a "certified" used car with them that had many existing problems that I'm still fixing one by one. read more

Just like to mention one of the service advisors Maria was awesome keeping me in the loop the whole time. Explained everything clearly. I'd also like to mention JR from the service department who took us on a test ride to find our problem . Super cool to do that explaining what our problem was in real time. I never had service like that in a dealership! Hats off read more

Oscar our salesman was patient and very savvy. + bilingual Gianni, financial manager was very knowledgeable and explained very well the contract. Bilingual This is the second car we purchased here and very pleased read more

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Like every other negative review: Service manager is beyond unprofessional. Rude, agressive and dismissive, cuts you off before you get a word in edgewise with absolute not logical points, one of which was immediately disproven as they didn't even have records of my visit a few months prior which I then said how funny is that I have the papers to prove it. Real quite after that point...an angry small man with very little going on in the way of making cogent points, gives conflicting information and doesn't even have records of their own work done. Don't call me dude disrespectfully within 30 seconds of talking to me. I literally had to say I am speaking in a calm and measured tone, could you please stop cutting me off and do the same...he could not. Would hate to see how he talks to women, oh wait never mind he treated my wife like shit too for the same issue, he just couldn't look me in the eye when he did like a scared small person that he is.... yes I have 2 leases I regret from here. When I said this issue has been going on for a little under 2 weeks he goes off on a tanget about how if he was driving around with something loose and rattling (not the issue, the 3rd party anti theft system they added ruined my 12v battery) for 2 years the dealership wouldn't be responsible...2 years is not under 2 weeks I pointed out, he said oh well that's still ample time, when I try to explain that I have 2 young children and a job that is appointment based, he dismissed that and started again on his incoherent point, I had to firmly say that well I also happened to lose everything in the Palisades fire and have a lot going on, he got wide eyed and didn't even say sorry for your loss, just started working. Guy puts his foot in his mouth a lot it seems. read more

We came in to trade in our car and worked with Kevin! He was awesome, super friendly and did what he could to help us get our new car! We are very grateful for the customer service he provided and HIGHLY recommend requesting him to work with when going into Hyundai and looking for your next car! Thanks Kevin for all of your help and the service you provided! read more

Harbor Hyundai - Car Dealers Near Me - Long Beach, California

Service Department Review: If I could give this place NEGATIVE stars I would. Not only do they not do their job, they do not call their paying customers back! I have been trying to get a hold of the service manager for 2 MONTHS! I went in to get a brake inspection, and oil change. I got my multi point inspection paper back and I had specifically asked my advisor about my brakes because I had hit 50k miles. He said my brakes were perfectly fine when they were looked at, that was not the case. Not only did I have to change my brakes less than 6 weeks later but my rotors. Because they were screeching!! Don't even waste your time at this place, find someone local who actually cares. This was an absolute safety hazard. read more

Connected to another sketchy dealership, don't come here they'll rip you off. Super push, but if you leave they probably call you with a cheaper price read more

The car I bought does not have all the features that were listed on the car ad. I have screenshots of what the ad said as it is no longer listed on your website. While trying to make my decision I felt extremely pressured. I asked for my personal car keys 3-4 times. I never saw my car key after my first initial time of handing it to Ely. I am not happy with my purchase. I do not want this vehicle that I was pressured into buying. Ely made promises he couldnt keep. He knew I wanted to leave and buy from a different lot. He said he could talk to the manager and get oil changes free thrown in for a year. Because I did not buy a Hyundai, that was not possible. The finance man I believe Giani kept saying the warrently for the tires and all that was included in the price but did not mention that it cost an extra $2600. Yes it was included in the total price but he made it seem like that was a complimentary thing from Harbor Hyundai. Why say it's included in the price but neglect to mention it was $2600. Considering it was an optional package, why did he market it as if it was something I asked for. I am extremely dissatisfied with my purchase. I am an upset customer and first time buyer. I would never recommend Harbor Hyundai or Harbor Chevrolet to anyone. read more

Unfortunately this dealership made buying a car so difficult, too focused on a profit than selling a car. Unprofessional and salesman need further education on how to sell a car. However the finance guy was helpful but this dealership is full of bait and switches... spent all day there and then took my money elsewhere and made the experience so seamless. read more

We've purchased our first Hyundai EV vehicle from here and must say the service has always been excellent. I come here for my maintenance with an appointment being made on the application for convenience had hassle-free factor. Always feel welcomed. They have a comfortable waiting area with free drinks and WiFi access for convenience. I definitely recommend this place. read more

Just picked up my Elantra N manual in performance blue yesterday. Good deal on car and trade in. Experience was smooth. Ask for Kevin! He was super helpful and friendly. read more

Harbor Hyundai - Car - Car Dealers Near Me - Long Beach, California

Went to this Hyundai dealership for the first time to get a recall done and it was a great easy experience. I got my fluids topped, air in my tire, my carry washed and a list of things I need to work on on my car. I got help by Enrique Chavarria helped me and he explained the process and I didn't have to wait all day. He also escorted me to my car. Amazing service! read more

Sales people were very nice however they failed to give me all my options upfront when turning in a lease at the end of its term. Other dealers helped lower the cost of being upside down with mileage and damage to the vehicle when turning in the vehicle. However they told me I should be good with just making my last payment and turning in the vehicle and leasing another one then a few weeks letter my mother received a bill for her mileage over. I reached out to the dealer and finance company and they both told me there was nothing they could do. So just make sure you are your own advocate when purchasing or leasing here. They won't look into what you potentially owe when turning in the vehicle. Very disappointing since my mother on a fixed income now has huge bill to pay. read more

Took my Elantra into the service center for a transmission fluid change. Rodrigo was great, and had my car running much smoother in less than 2.5 hours. Overall very professional while also very friendly, which is hard to find in todays world. Cherry on top was my car came in dusty (it hadnt been washed in probably 6 months) but came out sparkly clean. Im never going anywhere else for service. read more

Buying a car is never easy, but Harbor Hyundai made it the easiest process ever. They weren't worried about upselling me or being weird about negotiating. They really got to understand my specific needs and what I specifically wanted in a car - and helped me find the perfect one for me. They were attentive, efficient, and helped make the most of our time. The entire team is super friendly and makes you feel like the most important person in the room, aiding however they can in the process. For a new car buyer, I can't thank Harbor Hyundai enough for being so attentive and answering every and any question I had. This was a great experience, and I highly recommend anyone looking for a car - to go with Harbor Hyundai! read more

Harbor Hyundai - Car Dealers Near Me - Long Beach, California

While the salesman Jose was pretty decent to work with, they sell some cars with a "market adjustment" markup over MSRP and I just think it's a bit predatory. I understand supply and demand, but there's plenty of dealers who don't have this kind of practice even with in-demand cars and I would just encourage customers to not put up with this greedy tactic and find a dealer who will honor the MSRP price and sell you a vehicle for that price. Harbor Hyundai is jumping on board with some other SoCal dealers to try and gouge customers on cars with this "market adjustment" above MSRP, but I encourage other consumers, who like myself, didn't agree to the deal--and find another dealership that will sell you the car you want without a market adjustment price. read more

UPDATE (in response to the Owner): They'll say only a 5K mark up...but then they will ADD dealer accessories on TOP of the mark up!! Beware!!!! It's laughable that this is not considered a "gimmick". They'll slap on an accessory package and say, "We can't remove it, too bad!" I'm so glad I can pass along the gimmicks to customers out there! Those of you buying an IONIQ 5...DO NOT buy your car here!! I called every Hyundai dealer in Southern CA and this location was a big NO. Their mark ups are one of the highest out there....approximately a $7K mark up! I finally purchased my car at the most fair price at the Irvine location, Tuttle-Click. I did A LOT of research and believe me...you don't want to buy here! Call and ask for Kenneth the Internet Sales Manager. I was done with my paperwork in an hour and a half because there was no bait and switch tactics used!! I just want to share to save you all the headache of buying a car. There were NO added accessory packages added here! read more

Harbor Hyundai - Car Dealers Near Me - Long Beach, California

I received a recall letter on my Genesis vehicle from Hyundai and followed the instructions to go online to make an appointment. I though everything was set as Harbor Hyundai sent me not only a confirmation text, but email as well. Keep in mind that I did this about 2 weeks ago - must be all those recalls on Hyundai's being broken into easily so all the dealers are overwhelmed. Well, I get a voicemail and email today 3 business days before my appointment telling me they are cancelling it because they don't service Genesis vehicles. Couldn't your website that your company told me to book the appointment have told me that? Couldn't you have told me this 2 weeks ago? I don't understand the inefficiency and incompetence here. read more

Scott in the service department was great. He helped setup my car for repairs and made sure to get all of my requests in the service notes for the technician. He gave me a realistic timeline of the repair completion and let me know it could possibly take more than a day depending on the locksmith's availability. When I returned to pick up the car, he took me to my car and showed me all the repairs that were done and all the checks I requested including ensuring the security system is working properly. He tested it for me in person to show there was nothing wrong with the security system. Scott got me leaving Hyundai knowing my car was fully repaired and in great shape. read more

I am extremely happy and satisfied with Harbor Hyundai Service Department!! Magnificent Customer Service, Magnificent Car Service, Magnificent Car Wash, Magnificent Waiting area and time, Magnificent Coffee and pleasant waiting area!!! Special Thank you to my Service Technician Rodrigo Santizo He Is The Best!!! read more

I've been very happy with the service department here and working with them. Enrique, my service technician, has been awesome in making sure my car was taken care of and keeping my informed with updates via text messages. He has made my experience very smooth and I will be taking my car back here for future service visits. Thanks again Enrique!! read more

This is how all dealers should operate, I want to say thank you to David Davila for making the purchase easy & making sure we were taken care of. We were in the Santa Clarity & make the purchase from Long beach & for sure it was all worth it. Direct to the point & great deal, We cannot ask for anything else. When other dealers just wanted to get you in the door, David was making sure you were getting what you needed first. On top of all this my dad being older & we didn't want to drive there, He got us the car delivered. read more

I didn't buy my car here, but at the start of this year I lost my new 2023 Hyundai key in January the week after I bought it. The first time I met Candace she made me feel welcomed and helped me get a new key. It was such a new car (and there was a car shortage in the US) that the key was hard to get but she made it happen. In June the pipes above where I parked my brand new car dripped rust onto the paint and ruined it. This time Rodrigo and Candace helped me out and I'm so grateful for the amazing service I received at Hyundai. They made a stressful situation more comfortable and they both really made my day. My car now feels brand new again. I highly recommend getting a Hyundai and getting it serviced here. read more

Have been taking the 2019 Veloster to Harbor Hyundai for last couple of years and they are fantastic. I usually work with Enrique in service and he's very professional, always keeps me posted on service needs, and follows up. I highly recommended seeing Enrique at Harbor Hyundai for all of your Hyundai service needs. read more

Candace handled a tricky warranty situation with poise and expertise, always looking out for my best interests and keeping me in the loop every step of the way. This service department is top-notch and makes Harbor Hyundai look even better than they are. Always recommend!!!!! My car is like new and I am so happy! read more

Harbor Hyundai - Here's my baby. Runs like a champ now. - Car Dealers Near Me - Long Beach, California

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I just leased a car, and Ken took the time to explain everything I asked (and I asked!!!!) he was patient and very helpful Leonard also helped me and was very knowledgeable and friendly. I was back-and-forth on my decision, and he was very patient with me and helped me get the information I needed the "dude in the finance office" (oops) was very nice and helped me explain what I was signing. I got my oil changed a few months ago, and everybody was very nice then. You got a love nice people.... and I'm so grateful I didn't get that used car salesman pushy vibe :) read more

My 2022 Ioniq5 was under recall, 2nd recall, and it took exactly 2 hours to fix the onboard computer. I noticed the new look the showroom and waiting room and it was a slight improvement. I was told that the dealership was under new management and I noticed that Julio, the salesperson we bought our car, was no longer there. That's really too bad because he was a good guy. I did notice one thing and that is everyone there dressed way too casual. There was not one person with a shirt and tie. I wonder if this is a new trend? read more

So, I've had my baby (2013 Veloster) ever since it was brand new. It's got over 165,000 miles on it now, and it's getting a little long in the tooth. I've had the car in the shop a few times and while I wish it didn't cost $500-$600 a trip, it's still cheaper to keep her. The folks at Harbor Hyundai understand that this is my baby. They always call and let me know exactly what's up, how much it will cost, and when it will be ready. Scott and Jorge are as straightforward as service writers get. The only reason it's not 5-stars is because I'd appreciate a nice cup of cappuccino and a courtesy ride when I have to leave my baby behind. read more

Harbor Hyundai - Pretty in red... - Car Dealers Near Me - Long Beach, California

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