So this is for the sales side of this dealership…read more We stopped in because we found a used vehicle online that we wanted to see. I guess shame on us for not calling ahead of time to see if it was still available, even though I found it only hours earlier. The location is sketchy AF. There was a salesman out front smoking when we arrived... which gave us the "ick." The vibe here made us uneasy. We inquired about the vehicle we found online and he said he thinks it was already sold but he checked with his manager. We were told the vehicle sold DAYS ago and he was unsure why it was still listed online. He then proceeded to get us to buy a NEW vehicle instead, to which we repeatedly said we only buy USED. It was like he didn't want to listen to what the customers wanted. All in all, we ended up buying a vehicle at another dealership but it was the same vehicle we came here to see.... Sooooo, 99.9% sure even with the sketchy-vibe here, they would have made a sale. I'd say maybe next time but I 100% don't think we'll be back.

I received the engine replacement quote from my advisor at Moritz Kia, as all 6 piston bearings…read moreseized. Our initial concern with your service was that Gary would not return calls or provide information. He provided no updates unless called, and acted irritated that I was looking for updates. When he called me to pick up the vehicle, he made recommendations, and was irritable that I wanted none of it done at this time. We had to make a 300 mile trip back to pick it up. Testing an alternator takes less than 20 minutes to do. Gary called Tuesday the 10th telling me the vehicle was ready. We arrived Friday the 13th to pick the vehicle up. The car was returned to us with oily/muddy dog footprints all over both front seats, the middle console, back seats, and some kind of smear on the back of the driver headrest. There were even oily footprints below the driver side windows that were still visible after heavy rains. I tried to call Gary in regards to this and he refused to answer his phone. My wife went inside, was directed to his desk where he was seated, ignoring the phone ringing next to him. She said "Hi, are you Gary?" He said yes. She said "That's my husband calling you and you need to come with me." When he saw the footprints, he dismissively stated, "We don't have dogs here." I stated this happened here at his dealership, we don't have a dog. Gary had a porter quickly clean it, but since there was oil in the footprints, there is still residue in the seats. The lack of concern regarding this situation is telling considering the following response I received when I called in regarding the engine failure. The engine light was expected to be on for 50 miles or so, as the battery must be disconnected prior to replacing the alternator. My wife and I made a rest stop, and afterward, while accelerating to highway speeds in front of an 18-wheeler, the engine failed her approximately 150 miles away from your dealership. My first thought was that the new alternator failed. I checked the engine oil as the engine seemed very hot, and discovered there was none or very little. I took a photo and video of my dipstick. There was the proper amount of oil prior to our Galveston trip. I had checked as a change was due soon. We had to rent a U-Haul truck and trailer to get the vehicle home. We had to get a hotel for the night, and I had to call out of work Saturday the 14th. I and my wife in separate calls Monday the 16th had been told by Gary, that there was no multipoint inspection and that the vehicle had never even been lifted. On our vehicle, the alternator is located under the engine - it must be lifted. When she asked for the manager on the phone, he stated that he is the Assistant Manager and chuckled. Her entire office got to listen to Gary's belittling response to her. He stated Richard would be in around 12pm. I went to her office and we called in together, and were told you came in earlier and were at lunch. When I spoke with Richard, he backed up Gary's statement. I have since left messages I have not received a response. I requested the Multipoint Vehicle Inspection Report. Gary and Richard stated it had not been done, only recommendations from checking the onboard diagnostic. I have since then received that multipoint inspection that I was told did not happen from someone in your shop. The MPVI states my oil was checked successfully and was good. Remember I stated I had checked my oil and it was full? Your MPVI confirmed my oil level was good. Why was the oil removed? My dealer confirms that there is not an oil leak when filled. I have already filed a complaint with Kia Corporate of this situation and provided the same photos attached to this email and more. I wish I could leave no stars.

What an amazing experience. Bought a car literally in 45 minutes plus test drive. Love the no…read morepressure sales and quick turnaround on a great Lyriq. The price was extremely fair and just an overall great experience. Thanks Anthony @ Ultimate

BUYER BEWARE! They…read morebribe you to take down bad reviews (I was offered $1,500 but then would have to sign a legal document not sharing my bad experience anywhere.) The short version: They sold me a vehicle with thousands of dollars in existing issues. The long version: I live in Austin, so I had Anthony do a FaceTime tour of a Tesla Model X with me. He reiterated again and again how clean the vehicle was. Zooming in on a tiny little paint chip here or there, but everything else was "great." I bought the vehicle and had it shipped to Austin. First time driving it, I knew there were issues. 1. The A/C didn't work at all (huuuuge problem in a hot state like Texas.) 2. The vehicle, after driving for a bit, would go into "creep mode" where it wouldn't accelerate and said it needed to be taken in for service. 3. The passenger's rear side of the vehicle was covered in hail damage. It's cosmetic, but wasn't disclosed and majorly affects the re-sale value of the car. I contacted Anthony right away (literally day 1) to let him know about these 3 issues. No response. Gave it some time, pinged him again. No response. Weeks go by, and it's not until I left a 1-star review that all of a sudden they reached out and wanted to help...but only if I would take down the review. So I took it down because if they wanted to make it right, then I'm good with that. By this point, my vehicle was at the Tesla service center. When the bill came back for $2,500, they only offered to cover $1,500 because the vehicle "didn't have any issues" when it was with them Now my vehicle is in the shop for a second time because there was still the acceleration issue, so it's actually $3,700 total to get these issues fixed (not counting the body damage.) Very, very disappointing car buying experience and a super painful lesson that these guys either don't test the vehicles they get in...or they do and they lie about the condition they are in. Either way, buyer beware.

Doesn't do much good to arrive with an appointment…read more long wait getting checked in and longer wait for service. Appointment 0840 now 10:19 and car showing not inspected. Came in for Service after 1 year and 5336 miles on engine. Very nice upgraded Facility. Tho, Recliners needed to put up feet and take a nap while waiting. Coffee and water available Vending machines also but need to take out the fake foods and replace with Real Organic Foods and Beverages No loaner option, so have to wait for the Hours to pass, slowly. A taco bar would be nice to have and no doubt it would make money. Requested a detail after service. Told Car wash not working, not good like the ice cream machine at McD.

I brought my car in for a simple oil change and ended up spending about 4 1/2 hours at the…read moredealership. The most frustrating part wasn't even the wait, it was the complete lack of communication. I sat there for four hours without a single update and eventually had to go ask what was taking so long. The employee at the front told me it would be "10 more minutes." After waiting longer, I checked again and was told it would be out "in a few seconds." When I asked why it was taking so long, the response I got was essentially, "I don't know, man, there's a bunch of cars and a big line." There was no transparency, no explanation of where my vehicle was in the process, and no effort to keep me informed. Every time I asked for help, I was pointed toward another employee instead of getting a clear answer. The constant runaround made it feel like my vehicle had simply been pushed aside while I sat waiting. In the end, I paid $57 after a discount, and I was told the normal price would have been $79. Spending nearly five hours waiting for a basic oil change at that price is ridiculous. I'd rather take my vehicle to a local mechanic or a place like Take 5 and get the same service done in a fraction of the time. My entire day was wasted sitting in a waiting room. I won't be returning for future service.

Great team! Purchased a vehicle, smooth transaction and had my first service and it went great…read more Loaner offered even for an oil change!

They lie to you about your car problems so they can make more money. I will never deal with them…read moreagain. I went to multiple shops after dealing with them and was told they lied to me. Smh

Katherine at Southwest Infiniti made purchasing my vehicle as easy as can be. Great customer…read moreservice. I would recommend this place to anyone in the future who are in search for a vehicle...ask for Katherine. Best car dealership I have ever been to! -Tony Vespi

Service was fine. Came here to look for a new vehicle and someone did approach after looking for…read moreawhile and then wasn't too pushy so that was nice. Even though the salesman was new he seemed nice.

Serious Concerns with Billing Practices & Unprofessional Conduct…read more My experience with Sterling McCall Acura's service department raises serious concerns regarding both customer treatment and potential insurance billing practices. This specifically involves service advisor Antonio Mora and service manager Don Morrell. I brought my 2024 Acura MDX in due to a significant water intrusion issue that had already resulted in visible mold forming under the carpet. This is not a cosmetic issue -- it is a health and safety concern. From the beginning, the level of professionalism was unacceptable. Antonio Mora was consistently rude, dismissive, and uncooperative, to the point that even my State Farm insurance adjuster documented his behavior as rude in their official report. Now to the most concerning issue -- inconsistent and questionable pricing: Initial estimate (customer pay): * Water leak repair (including labor): $975.17 * Replace all wet/mold-damaged carpet: $2,353.05 * Replace missing rear carpet: $593.70 * Total: $3,921.92 After filing a claim with State Farm, the scope of work was reduced, yet the pricing structure changed in a way that raises serious red flags. Insurance-approved estimate: * $3,510 to repair the leak and clean the carpet * NO carpet replacement included Despite a reduction in scope, I was told that labor hours had significantly increased (for example, allegedly 10 hours just to remove the headliner) -- even though the original quote to repair the leak including labor was only $975.17. This creates a clear and troubling discrepancy: * Less work being performed * Significantly higher labor allocation * A similar total payout from insurance This raises the question of whether labor hours and repair costs were intentionally adjusted once insurance became involved in order to maximize reimbursement. Meanwhile, I am left with a vehicle that still contains mold-affected carpet, meaning the underlying issue impacting my health and vehicle condition has not been properly resolved. To be clear: * The dealership has received thousands of dollars * The repair was downgraded from replacement to "cleaning" * I am left with unresolved damage and potential health risks This is not acceptable, and it warrants further scrutiny. Due to these inconsistencies, I am exploring escalation options, including: * Filing a formal complaint with Acura Corporate * Submitting documentation to the Texas Department of Motor Vehicles (TxDMV) * Reporting the matter to the Texas Attorney General Consumer Protection Division * Requesting a full audit of the claim and repair billing through State Farm I strongly advise others to proceed with caution when dealing with this service department. Transparency, consistency, and professionalism were completely lacking in this experience.

I'm not sure what the deal with service was today usually there are people active and trying to…read moresell cars. Today, it did not seem like anyone was attentive. One guy was chilling in the back seat of one of the display cars too. Once we did get help he was great and not too pushy.

Sterling McCall Buick GMC was great to work with!!! Big…read moreshout out to the sales consultant, Juan Rodriguez! I was on a search for a used Ford Bronco on Autotrader and that's how I came across Sterling McCall Buick GMC. I live in CA and I've never purchased a vehicle before from so far away from home. When I called up the dealership, Juan Rodriguez was the guy that took my call and was the one that made this entire unusual for me transaction very smooth. We had multiple back and forth communication over the phone or text, but Juan was always there to answer any of my questions, concerns. Vora did an excellent job with helping to get the financing for the vehicle. I would highly recommend this dealership!

My partner and I purchased a truck from this dealership less than one year ago, and from the very…read morebeginning it has been one issue after another. It has had multiple mechanical issues requiring repeated trips back to the dealership for service. There's even a time when the truck has spent close to two months in the shop while we continued making payments on a vehicle we couldn't even use. It felt like every time we got the truck back, within a day or two it had to be returned because another issue had surfaced. A brand-new truck should not require this level of service or repairs. At this point, it's clear there is a much larger underlying problem. Beyond the inconvenience, I no longer feel safe driving this truck. Several of the issues we've experienced have raised serious concerns about its reliability and safety. Despite the extensive repair history, the only solution we've been offered is to continue replacing parts and attempting more repairs. After so many recurring problems, we do not believe continuing to patch the vehicle is a reasonable resolution. We expected to purchase a reliable, safe, brand-new truck--not one that has spent months in the service department. At this point, we believe the appropriate resolution is either to replace the truck with a new, defect-free vehicle or to refund the purchase price so we can move forward and purchase a different vehicle. We have lost confidence in this truck and no longer believe that continued repairs will resolve the ongoing issues or restore our trust in its safety and reliability.

I owned a classic luxury car, paid cash for it in PA and drove it to TX and registered it in TX…read more A commercial truck hit my car. Received an insurance check to repair it (my ins. deductable: $1,000) All my life i never used credit. My score was ZERO. Shabana Motors sold me a 15 year old car, (who's book value was $7K). Purchase value: $14K,(plus high interest) and well over 100,000 miles. but it had a 2 year warranty or 20 miles. my credit score jumped immediately to 630 after 4 payments. I felt lucky to get the car fixed for free a few times during the warranty period. and again within the ending period of the two-yr warranty, (yet my mileage was way past warranty.) YES, i felt damn lucky to have this car and service from a dealership, and very greatfull too. i had financial difficulties. Finance department worked with me. Very nice person. Very nice to me as well.I had a couple of repairs. took out personal, then later payday loans to fix the car. Then one day, (remember, ive only had the vehicle 2 years, and still owed 2 more years in payments) my engine just...messed up. im on foot. i lost both jobs i had immediately. i lost everything.i lost my apartment. staying with a friend. im a burden to my friend, but im trying to find work again. my car got volantarily repoed. losing my apartment will black me out for 7 years for apartments. losing my car will black me out for 7 years for purchases. i cannot find work with good pay without a car. Im ruined. and yet, im waiting to see if this dealership, not only puts my remaining balance into collections...but will the collection agency sue me. so if youre hear wondering if Shabanna Motors is a good company or not? I was glad to have a car. Id rather have a car and be employed and be a vital part of society. be grateful, people. i have nothing now.

Honestly, I would NOT recommend Shabana Motors based on my experience. I understand that I have a…read morecar payment and that I'm responsible for paying it. What I don't understand is how you expect someone to make their payment when you turn their vehicle off and prevent them from getting to work to earn the money to pay you. I was already struggling and trying to figure out how to get my payment together. Instead of showing any understanding or working with me, Shabana Motors turned my car off. Now I'm stuck without transportation and unable to get to work -- the very place I need to go to make the money to pay my car note. That makes absolutely NO sense. I'm not asking for my payment to be forgiven. I'm asking for a little understanding and reasonable communication when someone is clearly trying to get the money together. Turning off somebody's transportation when they depend on that vehicle to work only makes the situation worse. This experience has shown me that once they want their money, they don't seem to care what position they put their customer in. If you depend on your vehicle to get to work and take care of your family, think very carefully before financing with Shabana Motors. I regret doing business with them and would not recommend them to anyone based on how I have been treated.