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    Hello Mazda of Temecula

    3.6 (366 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 3 months ago

    Services - Hello Mazda of Temecula

    Auto battery and fluid recycling

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    Reviews With Photos - Hello Mazda of Temecula

    Terrible customer service......
    Hugh J.

    Absolutely a joke of a dealership with zero communication and/or customer service skills. I drove over 200 miles from Las Vegas to get a CX-50 with a $30,000 check in my hand made out to the dealership, only to get told they sold the vehicle I wanted the day before. They feel they did nothing wrong. They wouldn't negotiate at all. They didn't care. They won't even admit fault and that's unacceptable. Find another dealership because they're utterly incompetent here. Valone, you Sir have failed......

    Baby L.

    We purchased a used car from this place and 13 days later the catalytic converter went out. They told us many stories. Initially I was told they would cover the cost then my advisor went on vacation and I was called and told they wouldn't cover the repair. After many conversations with multiple people I finally got to Oscar he too refused to cover the cost of the repair and told me it was up to their discretion to purchase the vehicle back and they weren't going to buy it back from me. He got on the phone obviously upset that I wasn't happy about them selling me a car that needed 5k in repairs. He said maam you bought a used car with 90 thousand miles he repeated it several times. He made it seem as if it was my fault that they are selling faulty vehicles. He also said there was another instance where someone purchased a car and the engine blew up on the way home. He bought that car back but refused mine. He was telling me how great his employees did and when I tried to speak he said wait a minute and listen. He was condescending, rude, and not helpful at all. My initial quote for repairs was $4669 ish they called me and said they had a deal it would come out to $4418 and that the initial quote didn't have taxes. If you are considering purchasing a used car here DONT!!!!! To me they are scam artists that pick and choose who they want to help. Selling cars that need repairs in 13 days is diabolical. The lack of compassion from Oscar is horrible. He told me that he is running a business and that was his stance. They were very accommodating when I was purchasing the vehicle then they turned into business people and refused to help. I have since found out they are not BBB accredited. Hope this helps I would not purchase a car here . The warranty they give is 1000k miles or 3 months powertrain only. If your car breaks in the first month it's not covered. Typically people drive more than 1000 miles a month so the warranty is useless just another sales gimmick. Once you peel back the layers they do a lot of shady stuff. You just have to pay closer attention Any other company I purchased a car for and if issues arose in 30 days they covered them from Mossy Nissan to Volvo. I guess Mazda dealers just don't care unless you purchase a new Mazda from them. Update 7/26/25 my son took the vehicle to a repair shop for unrelated issues and they said the oil drip pan is fully saturated with oil so it's something that had to be an ongoing problem and should've been detected by the dealership and he advised us to take the car back to the dealership and have them repair it. I will update after the dealership visit and let you guys know how they choose to handle this so far they have failed us. I wouldn't buy a tonka truck from these guys

    2021 Mazda CX30

    Valone was my dealer. He was very approachable and attentive. He was really patience with me & made sure to follow up here and there. I couldn't be any happier with the purchase!

    Mazda 3 - love it!
    Jill ..

    I bought my Mazda 3 here and the service was amazing from start to finish. Crystal was low pressure and knowledgeable and I was in and out on a weeknight after work. They gave me a fair price for my trade and they even beat my credit union rate. I have also brought my car in for regular service and the level of customer service is top notch. Highly recommend this dealership and their service department.

    Awesome buying experience, painless purchase, upfront pricing, great sales approach. Noel and the team are spot on. Thanks guys 2021 Mazda6 Signature

    Cx5 2025
    Art S.

    Noel was a great salseman took the time to help me make a decision and i am satisfied with my purchase. Nice clean friendly atmosphere

    The day I went to first look at it
    Mckayla K.

    This is such an amazing dealership. I was looking at buying my first car and was just looking at a car to get a picture and to make sure it was the exact car I wanted to get a couple months down the line, I pulled to the dealership and Danny immediately came outside and made me and my family feel welcome. He helped me from the second we got in the lot to the second the pull d the car off the lot months later. He never pushed me, he knew this car was my dream and my motivation so he took a picture of me in it and told me to look at it everyday, I did and a couple weeks later I texted Danny and said I wanted to next one off the lot. I came in thinking I was going to buy the car but Oscar the general manager asked me first if he was allowed to talk to me instead of just immediately talking to me which made me feel comfortable as I'm 19 and went to the dealership the day of alone so I was anxious but Oscar sat me down and talked to me and helped me realize that their was better options and he helped me with Mazdas first time buyer program and got me a insane deal. I'm so grateful for Danny and Oscar and everything they helped me with!

    Price Reduction Email I received

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    9 years ago

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    8 years ago

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    9 years ago

    Bought my first brand new Mazda6 from this dealership! Had a wonderful experience thank you Garrett!!

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    8 years ago

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    6 years ago

    Jose Casillas was very helpful in helping me get a car at the best price he could get us!

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    6 years ago

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    7 years ago

    Great service! Came in early and my car was done before my original appointment time!

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    Page 5 of 10

    Ask the Community - Hello Mazda of Temecula

    Review Highlights - Hello Mazda of Temecula

    Ultimately, I was very satisfied with my experience at John Hine Temecula Mazda.

    Mentioned in 76 reviews

    Read more highlights

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    Temecula Valley Toyota

    Temecula Valley Toyota

    3.9
    (1.3k reviews)

    We just purchased our 5th car from Toyota Temecula , I have to say , the entire team is awesome,…read moreour experiences are always amazing, they get us in the cars we have wanted , special shout out to Martin, Andrew ,Don , Daniel and everyone who had been there for us. Definitely highly recommend it to anyone who is looking for a great car and that doesn't devalue. Thank you Toyota Temecula

    To Management and Corporate:…read more As a loyal, 3-time customer, I was subjected to unbelievable disrespect, predatory tactics, and the unlawful seizure of my vehicle. Ten days after buying a used Nissan, they demanded it back because they failed to secure financing due to their own massive markup ($9k selling price on a $3k book value). When I previously tried to return it due to buyer's remorse, management refused, claiming "no buyer's remorse." Yet when *they* failed to hold up their end of the deal, they demanded the car back immediately. When my son and I arrived on 7/23/26, we were shuffled between Sales and Finance 3-4 times before anyone spoke to us. Salesman Edi tried aggressively to sell us another car. When that failed, he took my keys under the deliberate lie that he needed to "check the mileage" -and I watched him drive my car away before I had even spoken with anyone. We were dumped in Finance Manager Albert's office, who sat in silence on his phone for five minutes before admitting he was just a "middleman" and tried to coerce me into signing away my rights. When I refused, he claimed my car was "up at the top" and wasn't coming down, calling key confiscation "standard procedure." Albert eventually returned, saying Manager Jesus approved reimbursement for our costs and told us to go back to Sales. Walking back, we confronted Edi standing outside to ask who ordered him to lie and steal my keys-he refused to answer. We finally met with Jesus, who admitted they unwind deals "all the time" due to failed financing on their end. When confronted about taking my keys without signed paperwork, Jesus absurdly claimed the car was "yes and no" legally mine. They illegally detained my property without any signed unwind papers and forced me to leave empty-handed with only a "check request" - not guaranteed funds. Avoid this dealership at all costs unless you want to deal with predatory pricing, total lack of transparency, manipulation tactics, and extreme disrespect.

    Hello Subaru of Temecula

    Hello Subaru of Temecula

    3.8
    (473 reviews)

    I purchased a vehicle yesterday from Hello Subaru of Temecula, and I wanted to take a moment to…read morerecognize my sales representative, Josh, for making the entire experience such a positive one. From the beginning, Josh was professional, responsive, and extremely easy to work with. Before I even came to the dealership, he sent me a detailed video of the vehicle, answered my questions, and made sure I had the information I needed without ever making me feel pressured. That level of communication and transparency made a big difference and gave me confidence in making the trip to see the car. Once I arrived, Josh continued to provide excellent service. He was straightforward, personable, and genuinely helpful throughout the entire process. Buying a car can often be stressful, but Josh made the experience smooth and comfortable from start to finish. I also want to recognize Matt, one of the sales managers, who went above and beyond during the financing process. After the initial financing was arranged, Matt took the extra initiative to call the bank back and ask if they could offer me a lower interest rate. He didn't have to do that, but he made the extra effort on my behalf, and I truly appreciated it. I also appreciated the other sales manager who helped complete the transaction and provided me with a USB drive containing all of my purchase documentation. The entire process felt organized and professional. The vehicle was exactly what I was looking for, and I felt that I received a fair deal. Most importantly, I appreciated the way I was treated throughout the entire process. Josh was outstanding from the first interaction through the purchase, and Matt's extra effort with the financing was the kind of customer service that deserves recognition. I would absolutely recommend Hello Subaru of Temecula, and if you are looking for a vehicle, I highly recommend asking for Josh. Thank you to Josh, Matt, and the entire team for making this such a great car-buying experience!

    Big NO for Erik. I would definitely recommend AVOIDING Erik Lopez as your advisor, especially if…read moreyou're female. He helped set up my service appointment via instagram, and then when I had posted a picture of a family breakfast, he assumed the males arm in my photo was a boyfriend? So he said he was canceling my appointment and to go to a different dealership. Yeah, big no for me Erik. I've been coming to this location since 2015, you think your personal issues are going to stop me? Lol LEE SAVED THIS EXPERIENCE. If it weren't for Lee, I'd be way more upset than I was. Lee- thank you so much for making me feel so comfortable. You really went above and beyond to make sure I felt safe, happy and you made sure I was set up with a loaner ASAP so I could get to work. Thank you for all the kind and encouraging words. And thank you for making sure my car was safe. I wouldn't go to anyone other than Lee. Thank you again! Lee, you're literally the only reason this is a 5 star review. So thank you

    Temecula Valley Lexus

    Temecula Valley Lexus

    4.2
    (159 reviews)

    Car shopping can be such a harrowing experience, so I was genuinely surprised with how smooth the…read morewhole process was for us to purchase a new car. My husband wanted a specific model in a specific color ("Ether," I think?), so it had to be custom ordered from Japan and shipped to California. He had been working with John Cunningham, who gave him frequent updates about the status of the car from its time in the factory all the way to its delivery to the dealership. Already, it felt like John was putting in a lot of work for us. When it came time to the actual purchase, John was extremely professional and kind, but was also upfront with everything. Then, the transition from sales to finance was extremely smooth with very little wait time. Despite having a lot on his plate, Christiano Valencia from finance was extremely accommodating and also very upfront - he did not try to saddle us with unnecessary add-ons or anything like that. He was authentic and honest, AND he gave us very helpful advice on things to get and what to avoid should we ever have to buy another new car in the future. All in all, we left the dealership with our brand new car and my husband is such a happy camper. Despite us having to drive 100+ miles to this particular dealership, I really felt it was worth it based on our experience. Both John and Christiano are professionals of the highest caliber and I am so grateful to have been able to work with them. 10/10 would recommend.

    After a really disappointing experience trying to purchase a Kia Stinger from another dealership, I…read morewas honestly nervous going into this process again, but Temecula Valley Lexus completely restored my faith in customer service. Phillip was absolutely AMAZING from start to finish. Even though I had to wait for the car to be fully ready, he kept me updated throughout the entire day, answered every question I had, and genuinely made me feel more like a friend than just another customer. He even took me to Starbucks while I waited, which was such a thoughtful gesture and honestly says so much about the level of care here. Jonathan and Christiano were also incredibly helpful, patient, and kind anytime I needed something clarified. At no point did I feel pressured, dismissed, or misled. Everything was transparent and professional. As someone traveling from farther away and coming from a previous bad dealership experience, I can confidently say Temecula Valley Lexus is the epitome of service. They made buying my Kia Stinger GT1 feel exciting instead of stressful, and I'm beyond grateful for how well I was treated. Thank you guys so much! I LOVE my Stinger!

    DCH Honda of Temecula

    DCH Honda of Temecula

    3.3
    (1.2k reviews)

    Manners matter and Alan Escalera was the sole reason I traded in my 2024 Lexus ES300h for a 2026…read moreCR-V Sport Touring Hybrid and had there been a trim line above that, I would've bought it. From the initial phone call and throughout the entire process, he displayed a level of courtesy and positivity well beyond his years. After a test drive and settling on a few things, he pulls in one of the guys everyone typically hates....a "sales manager." I'm old school so I'm ready to battle. In comes Corey Broach, "Hi Mr. Simmons, I'm Corey...." Now in the back of my head I'm saying to myself if this guy is as respectful as Alan, if so, let me pump MY brakes; 15 minutes later we were laughing and handshaking on a deal! Wonderful experience from beginning to end with Marco Aziz finalizing all the paperwork.

    Once again came here for an Oli change and before leaving I was told my ball joints were in need of…read morereplacing. Of course they could do it for under $900 ( didn't include an alignment which it will need after the work done). I declined went elsewhere for a second opinion and told it wasn't needed ( what a shocker). It seems they have something always "highly" recommended to be done and my experience is that it's always something different (brakes, new battery, or something else) and I get the second opinion which proves to be not necessary. Yes I get it there is something that will need replacing, repaired or serviced but stop with the implied statement of it's highly recommended right now. Be aware that you will get the same experience when you go.

    DCH Chrysler Dodge Jeep Ram FIAT Of Temecula

    DCH Chrysler Dodge Jeep Ram FIAT Of Temecula

    3.2
    (482 reviews)

    My experience with DCH Chrysler Dodge, overall was not a good experience. The reason was mainly due…read moreto poor customer service and borderline unethical activity. The honesty and integrity of the sales associates from this Temecula location was poor and unprofessional. After a few days of negotiation, a total price was agreed upon and I arrived to make my purchase. The total price we agreed upon included "ALL" taxes and fee's. During the paperwork process, I was informed that the actual amount was higher by about $85.00. This was clearly different then what we had agreed. However, At the time I didn't want to make a big deal about this, so I just paid the difference. But, when I was given the "Key" for the car from the saleman Robert, I discovered that there was only one key FOB for the car. I immediately asked why there was only 1 key FOB and was told that they only had the one key. I thought it was odd that I was never informed of this important detail. I left with my car and one key and once I was home I emailed Robert and asked about getting a 2nd key, and wanted them to provide me with a 2nd key at their cost. He stated initially that DCH Chrysler would get a 2nd key FOB made for me at their cost. I awaited details on what was needed from me. Then, a couple days later, I received an email from Robert stating that the cost for the 2nd key would in fact be my responsibility. A cost of $274.53. I feel this is unacceptable. It appeared to me that because I had already purchased the car, there was no urgency on their part to satisfy the customer. They had their transaction and could simply move on. Not only is this bad business, but also lacks honesty and integrity on behalf of the salesmen from this establishment. Customer beware, there are many other establishments to choose from in Temecula, and certainly much better customer service. ***UPDATE*** I spoke with Charlie after the manager responded. I want to thank him for offereing to add a 2nd FOB key at their cost. So I have scheduled this and I'm awaiting the completion of the key. I honestly appreciate DCH Chrysler Dodge stepping up and making this right. Which was in part a miscommunication. The $85 issue was not addressed but, overall I am happy with this transaction. Thank you.

    I Purchased A Truck This Past Week With The Sales Rep Eduardo Gutierrez He Was Great! He Was Very…read moreAttentive And Answered All My Questions. Despite It Being Pretty Busy In There, Eduardo Gutierrez Made Sure I Was Taken Care Of. His Patience And Knowledge Did Not Go Unnoticed. I am So Happy To Be In My New Diesel Truck. Definitely Worth The Drive From Oceanside. Thank You Eduardo Gutierrez! 10/10

    Hello Mazda of Temecula - car_dealers - Updated August 2026

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