My husband and I went to Hello Mazda of Temecula and prepared to be pushed into a sale when we had another dealership to go to after checking out the SUV we were considering. Upon arrival, the person we spoke to on the phone was set to come in later that afternoon but she turned it over to Mason to help us in the meantime. He showed us exactly what we asked to see and the different models. There was no pressure at all and when I said the vehicle I looked at didn't jump at me and seemed smaller than I expected, he didn't try to push me but asked which of the other models I was interested in. I kept my composure as I fell in love with the CX 5 and was planning on getting some figures to compare with the other vehicle at another dealership. I explained to Mason that we were going to check into another car we had our eyes on across the street and I had an idea of those numbers as well. His response was very sincere and professional. My husband immediately decided we were at the right place. It was a vehicle I loved and we were treated with so much respect. The vehicle being brand new there were a few things they were getting ready so we went to get our daughter from school and came back to pick it up. Mason turned it over to Analise, the lady we first spoke with prior to coming that day. She was so sweet and helpful with all of my questions. If there was anything she wasn't sure of, she looked it up and showed me exactly how to work things. She even called a few times to see if we needed anything else and if we were able to download and register our new Mazda app. This was by far the best experience we have ever had purchasing a vehicle. Not only is this dealership clean, easy to access, and has friendly staff, but the Mazda we bought is beautiful!! Smooth ride and so many awesome features! Thank you Mason and Analise for making this family so happy. Mark and Sherry Julien. read more

My review is about only my own experience, buying a car from the dealership. I bought a brand new 2018 CX9 from Son Huynh (internet sales manager). Son made it so easy to buy and trade my car from them. Everything was done online. They just have to see and to confirm my online appraisal for my trade. My review is little bit late. But thank you again Son Huynh. One the best experience. read more

Just want to say thankyou to the service manager Eric for taking care of my car issues and being very attentive to my needs. Would also to say Thank you to my service adviser Jason G. who took time to let me know the issues with my vehicle and was very knowledgeable and understanding and treated me like a human being Unlike some others but that is another issue. Jason and Eric are both great examples of how a service department should be run. Once again thank you to both of them . read more

My son bought a Mazda 3 from there. No stress in and out process. An enjoyable experience compared to all the other car dealerships I've bought from over the years. No pressure sale. read more

Hello Mazda of Temecula - Car Dealers Near Me - Temecula, California

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So sad about this dealership changing ownership from John Hine to Hello Mazda. I had purchased three vehicles from John Hine and always had my service done at the dealership where I received excellent service. When Hello Mazda purchased it, most of the top staff left or was fired. Under the new general manager, the service department is not worth visiting. I was promised a replacement part, it did not arrive for months. When it finally arrived I was told on the day of my scheduled appointment they would need to keep my car for weeks to replace simple body part. When I left a message for the GM to protest, I never received a return call. I purchased the part online and it arrived in less than 5 days. I replaced it myself in under an hour. Found a private garage that keeps its word, and I suggest you do too. read more

What a difference. Admittedly 7 months ago they seem to be really struggling with the quality of service (Pandemic related I'm sure.) Tabatha (service tech) has been helpful, friendly, professional and efficient. It has been a completely different experience the last 3 times I have been in. I can't imagine being treated any better at a high end luxury brand. Tip- be patient getting on the schedule, and remember parts can be a challenge to get. Tabitha has been extremely communicative with constant updates. it's well worth the wait. Whatever it's worth- The Ford dealer down the street can't even schedule an oil change for 6 weeks....Good job Team Mazda! Im all Smiles! read more

The service department completed a $1,800 repair that did not resolve the problem. It turned out that a much less expensive repair was the real problem. The service department refused to acknowledge their error or to give even a partial credit for the unneeded $1,800 repair. During the long time they kept our car, it was extremely difficult to contact the service representative to get an update on the status of the car. read more

It is my personal opinion and experience the maintenance/service department is not that great. This is now the second time my oil was low after a oil change. I took my car to a trusted mechanic, who stated there was only 2 1/2 quarts of oil in my engine, the dipstick showed a drop of oil. Had I not come in today my engine would have ceased. I have been miss guided by A technician on needing to replace certain parts which was going to be expensive also upon my trusted mechanic taking a look at all the parts they showed on the video, I only needed two items. I will no longer waste my money on repairs I don't need and on inomplete oil changes. I was supposed to bring my vehicle in at 153,000 miles and I'm only at 151,000. My engine does not leak. My engine could have seized while I was on the freeway which would make it a horrible outcome. This is not the first time my engine was shorted oil. I will never return to this dealership for maintenance! read more

Went to the mailbox today and what a great surprise! When we bought our used vehicle we were told there was only one key. Well, two weeks later they found the other key and OVERNIGHTED it to us! Thank you Team Hello Mazda of Temecula ! Above and Beyond customer service here ! thank you again ! read more

Horrible customer service. Do not buy from this dealership you will regret it. They do not back their cars when something goes wrong that is clearly a manufactured issue. Contact me if you want more info before buying after talking you will understand and buy another car. After posting this I love how the local dealership posts my confidential information on Yelp. Also know that many customers have had this issue of the display cracking within 3 years of owning the company. This is a known issue with the display and not something I did to the display. This is a flaw in their product which they take no responsibility for. read more

Inventory was low. Sales person went the through the mentions AND never responded two text messages about when the car I wanted would be coming in or an update. Selling at MSRP guess that's why ? . Building was clean. Free water bottles. Ok dealer fir inventory at MSRP read more

The service department has been going downhill. We have been scheduling our vehicle repairs with Mazda Temecula for over 7 years. Our vehicle service repair has been reschedule 4 times and is alarming. The changes were not better. read more

I had to post this because we ALL know the dreaded care dealerships...but boy did I luck out with this facility and the gentleman named Nick Boston. He is the best sales person, so not pushy understands the commitment of buying into a car, no hassle kind of guy and place for that matter. I went back the next day and test drove some more and later that night I needed up with my car. I would HIGHLY recommend seeing Nick if your looking for a car used it new. read more

First time getting my Mazda serviced for an oil change here. Service was prompt and fast. I did schedule an appointment. The service consultant Tabitha and the other woman were so kind and helpful. A+ for customer service. They even have a kids play area here, free coffee and snacks. Very stress free experience. Especially bringing my wild 2 year old. I will be returning here for my next car service. This place beats going to a jiffy lube or random ghetto oil change spot. $64 for full synthetic-$20(Thursday special). Great deal. read more

Hello Mazda of Temecula - Car Dealers Near Me - Temecula, California

Amazing staff who really cares! They make serious efforts to provide exceptional experiences for their customers! Thanks for your commitment! First class! read more

Very bad dealer not trustworthy was quoted $350 for a lease one day then next day came in to finalize and it was $450 now not a trustworthy dealer here read more

I was helped by Son at the dealership. Although they were very busy and I had to wait to be seen, he got me in and out as quickly as possible as well as offered an extremely competitive price that other dealerships could not beat nor come close to. The facility is also in great condition. Thank you very much! read more

We went in to purchase a new CX-90 and had a 2017 Jetta for trade. The sales rep just flat out LIED TO US and said his finance manager said it was a salvage title and that it would be sent to auction so they could offer us $0 but they'd take it to help us get rid of it. The Jetta was in beautiful condition with a perfect maintenance record and impeccable interior and exterior. The car did suffer rear damage after a minor accident according to CarFax but the report states the title is clear, it is NOT A SALVAGE TITLE and the value is $12,200. Our insurance restored the vehicle's bumper so we were shocked when he said the title was salvaged but had not run a CarFax before heading out that day to buy a new car. If we had taken his word and gone through with the purchase, this means the dealer was literally trying to steal our car. Lesson learned to always run your own CarFax report and then shop for a new car. read more

Great customer service at John Hine Temecula Mazda. Easy in and out process no hazles, Dallas was our sales representative easy going very informative and made things really easy going for us. read more

Hello Mazda of Temecula - A super happy customer back on the road with this 2019 Mazda. - Car Dealers Near Me - Temecula, California

On July 23, 2022 I purchased a Mazda CX-50 from Hello Mazda of Temecula. I am 54 years old, an over the years I have purchased quite a few automobiles from dealerships. I have to say that this latest purchase, my first one from Mazda of Temecula, was absolutely without a shadow of doubt the most pleasant car buying experience that I have ever had. Everybody that I dealt with from beginning to end was extremely courteous and professional. One other thing that I must mention is that this dealership did not charge a single penny over the MSRP of my vehicle and there were also no "add-ons." I can definitely recommend this dealership to anyone wishing to purchase a vehicle. read more

I came in to the dealership thinking about a preowned Mazda 3 they had on their lot... but I left the dealership in a new 2012 Mazda 3. Carlos Leos was my sales guy. Overall, very easy-going guy that was very helpful and honest in my purchase. Got me the car I wanted and everything went smooth as I'm sure both parties wanted. If you're looking for a new car, definitely find Carlos Leos to be your guy! The dealership they got the car from however, lost a copy of my key. Which no big issue cause they replaced it within a few days. When I came back to get the key, I dealt with Eric Kelley in service. Eric is soo polite and courteous, and an extreme pleasure to work with. He had my car washed and ready to go in no time! Overall, a very pleasant staff all the way around. Thank you, Temecula Mazda! read more

Honestly, the treatment and sincerity of the sales staff at this dealership is excellent. I was attended by a Sales Professional, Jaime Sanchez, and he was transparent, direct and professional... an example of how a vehicle salesman should be. There were no hidden costs and we purchased the car at the marketed price. Jaime made my purchasing experience agile and pleasant. I recommend this dealership and especially this sales executive. Thank you. Sincerely, Fernando M. read more

I am very glad I made the trip out to Temecula and most importantly that I worked with Sebastian Reynoso was excellent to work with and really did his best to make me happy and help me get the truck I wanted. I highly recommend Hello Mazda and highly recommend Sebastian, make sure you buy your vehicle with him, he will treat you right. Frank read more

Always heard that car buying is a really difficult and mentally exhausting experience. After buying my first car, I would say I had it better than most at John Hine. My fiancé and I went in there knowing what we wanted and Honestly had a very easy time working with the staff. Highly recommend Chuck or Katie. We are so happy with our decision and absolutely love our new car! read more

Hello Mazda of Temecula - New car! - Car Dealers Near Me - Temecula, California

We have just purchased a 2020 Mazda CX-5 Grand Touring from John Hine Temecula Mazda. It was by far the best car buying experience that we have ever had. Son Huynh, the Internet Sales Manager was fantastic. He gave us a great deal from the get-go, did not try to upsell us, processed all the paperwork super fast, and took time to show us all features of our new vehicle. He was very professional, courteous, and knowledgeable about Mazda. Before buying the car from Son, we contacted all Mazda dealers in the 50-mile radius in San Diego County. Son made us the best offer. He was very transparent and did not add on any extra fees, like other dealers did. I'd highly recommend Son and John Hine Mazda Temecula. read more

I am updating my review because after a very poor experience, the Service Director, Eric Kelley called me immediately. He was so nice and wanted to make sure to make good on the error which he did within a few hours. I have to say, that kind of customer service no longer exists so I have to give him a lot of credit for making it right. read more

If you need to judge somewhere off a single review this may be it. Temecula Mazda is quite possibly one of the few dealerships that isn't utter, complete garbage, yet if I could single handedly fire every manager at this location I would. This takes place over 9 months and could be extremely long, instead I will highlight the most important parts. For their sales department, the Finance Manager Jenevieve Wood in charge of paperwork and contracts, could do away with her snarky attitude and the undermining comments. For the service department, Tabitha is quite possibly one of the rudest service members you could receive. I had warned her that the mirror on my 2019 3 was loose and others online had reported it falling out while driving. On my paperwork, and I Quote, "mirror was checked and compared to other vehicles on the lot and was found to be similar no work done." Oh ehold 3 days later the mirror FALLS out of its socket and hits the center console. Well guess who was responsible not only for my mirror but now my center console. After this visit I left Tabitha a poor review for the fact that she did away with my concern and assured me it had been pushed back into place carefully. Since I left a poor survey, every time I've come into the service department Tabitha will do away with me as quick as possible and pass me onto another service member as quick as she can. Now for the good, Chuck a sales member was so good at his job. A little too good, he was extremely nice and helped us get a great deal on both the vehicles we had purchased at John Hine. Patricia in service was also specifically spectacular as she constantly pushed for just a little more to be done for my poor LEMON of a vehicle, a 2019 Mazda 3 AWD. My vehicle was purchased in May of 2019 and I have driven it for exactly 3 months out of those 9 months I have owned it. Recall after recall, after recall and even though it was extremely costing as I made a drive that cost well over $40 round trip, I never complained because they made sure I was put into a loaner each and every time. Spectacular service. However in the hands of JHTM they caused 4 scrapes on the passenger side rear door. Here is when the extremely negative part of the review comes into play. The damage was never pointed out to us upon returning and instead was found by my mother as we always do a full inspection of our vehicle after receiving it back. She brought it to their attention and to my surprise they said wow that wasn't there before I'm so sorry. As if there's no check in process or maybe final inspection done to insure quality control !? This damage had occurred while having Mazda's new Active driving display case replaced over what took almost 2 months. It had become warped and made an extremely high pitched squeak. Time after time, I had brought in the vehicle for concerns I had or experienced such as random braking and they wrote me off as just a one off experience, instead of relaying any sort of concern. Anyways the vehicle had this piece of plastic replaced over two months and this of course sounded like plenty of time to create more damage. Upon receiving the vehicle back, the tank was a quarter lower, not even filled up after this 2 MONTH inconvenience, there was 6 large indents in the backseats from where I presume the dashboard was set during the waiting period. The car was less than 6 months old at this point in time. Everybody knows leather is damaged so easily in a vehicle, who in their right mind leaves a dashboard sitting on leather in a $30,000 car for 2 months. I wish this was the least of the damage. After inspecting the paint job done to fix my door, damaged by their own workers, I find the inner seam of the door still unpainted and with a clear straight line from where the door was taped and covered in plastic, this means they painted the door on the vehicle, they did not even take the time to properly prep or remove the door for a proper paint job. The odometer cover had two deep scratches from being reinstalled and my glovebox had 2 new extremely deep scratches that could not be removed even with a detail. I was furious but still extremely understanding, in retrospect I should not have been. I drove the vehicle home that day to give them time to prep for what seemed like another 2 month job of replacing damaged interior panels and getting a new paint job. They even offered to fill up my tank this time around(yeah maybe a good idea)A few days later it began raining and the vehicle is equipped with automatic wipers. In the middle of them working, I hear a loud BANG, at first I don't notice anything but as my wipers go to do another wipe across the windshield I notice only the passenger wiper is functioning.The driver side wiper had broken and become stuck in place.I dug up some paperwork from my past service, guess what part had been removed as part of my Active Driving Display replacement, the windshield wipers. read more

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I was very impressed with how seamless the 2022 Mazda CX-5 purchase process was at Hello Mazda of Temecula, thanks very much to Internet salesperson Jose and the finance team. I was searching for the vehicle over internet and found best price at Hello Mazda of Temecula. Jose and his assistant Jennifer responded promptly to my inquiries over email/phone. It was no hassle process and I feel I paid a fair price. I would definitely recommend buying from this dealership again for their excellent customer service and seamless buying experience. read more

I recently purchased a used vehicle from hello Mazda in Temecula. The salesperson, Amy, was very helpful and professional. She assisted my purchase after providing me the pertinent information I requested via telephone. I made a 90 minute drive to complete the transaction. The sales manager, Jose, closed the deal after some negotiations. They both were courteous and made me feel important. There were no hidden fees or mark up prices. I would highly recommend Hello Mazda of Temecula for your Mazda car purchase. read more

So I brought my Mazda on Thursday morning to have it looked at and now it's Tuesday the following week with NO update on my car. I called today at 9 am to get an update that the Service Advisor, Tabitha was with a customer. I called at 10:30 am because nobody called me and I was told she was in a meeting. I then called at 12pm and was told she was again not available. I don't know who is in charge of the service department but to give me a simple call or text on what's going on isn't a lot to ask. I have taken my car multiple times to this dealer before without any issues but now they seem to be run terribly. Hopefully, someone higher up will see this and make some much-needed changes to their service department. read more

Worst experience I have ever had with a dealership.. Took my brand new - two month old cx-5 in for its first oil change last week. After driving home I noticed they had completely scratched my hood multiple times down to the bare metal. I have tried to contact any available manager to resolve this issue for over a week now. Every time I call everyone is in a meeting or not in for the day. Customers should not have to do a walk around of their car to check for dents and dings every time they have it serviced. The only reason I took it to Mazda for its first oil change was because I trusted they would do a good job and be honest with their work. Mazda has lost my business. I will never go there for another oil change or car purchase. read more

I'm leaving this review for Hello Mazdas vendor Sam who came to my house to remove some over spray in my car. He got all of the paint out & did an extra service by fixing my Mazda screen. I was told from a few different people to either pay the 1000+ dollars to buy a whole new screen & then was told from outside sources they were able to take it apart & clean it for 600 dollars. Sam noticed the cloudy gooey stuff on my screen & went ahead & tried some of his products to get it out. I've been told it's common with Mazdas that this happens to the screens in the car & have just dealt with it over the years. Anyway Sam was able to fix the entire screen, it looks brand new again. If anyone is having problems with their screen looking foggy & bubbling up on the outside reach out to him he's amazing & I cannot thank him enough. I don't have any pictures of the before but attached one I found online which is exactly what my screen looked like earlier today & then the after. Thank you so much again Sam! read more

Hello Mazda of Temecula - Car Dealers Near Me - Temecula, California

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Amy Delabruere is the best she helped us get the truck of our dreams, she made the whole process easy gave me my space to look at the truck and has a positive attitude. This dealership does not try and tack on bs fees or hide anything. Truck is getting delivered this week thanks again! read more

I went in to get an oil change and routine maintenance on my leased 2021 Mazda 3. When I arrived, the internet was down so I couldn't look at any paper work before hand. On top of that, when I picked up my car, someone left an empty crushed plastic water bottle in my cup holder. That is super disrespectful and really bizarre for them to leave trash in my car. Lasty, they charged me fully synthetic oil when my car doesn't need that. They did not ask me what I wanted nor gave me a choice. They put fully synthetic oil and charged me for it without my consent and I have a problem with that. I did not like my experience here and will not be coming back. read more

This review is solely based on my couple of contacts with the PARTS dept here at John Hine... gosh, I really wish Sheila would NOT answer phones! She is SUPER ridiculously RUDE for like no reason. I can only suspect that she truly HATES her job :/ I have had two ph encounters with her over the last few months for Mazda parts. Each time she spoke to me like I was bothering her & she sounded like she was chewing her face. I remained polite so she would notice I am not on no drama; hoping the attitude & lack of courtesy would pass, but nope. Just another customer. We have had service there since owning the car in 2015, always a great experience. Even casually speaking with the salespeople, always pleasant. That parts girl needs to get it together/ Get On Board! read more

Just purchase a used car last week. Rene was an excellent sales rep. Sales experience was awesome. No pressure from Rene or the dealer. Willing to work with my bank. If you are in search of a vehicle I would recommend Hello Mazda of Temecula. read more

I went to have my car service and the tires rotated. When I got home my husband check my car. He said my tires were low by 15lbs each, the radiator cap was off and my radiator fluid was low. I worry about getting my car serviced because I'm an older women and I feel most mechanics take advantage of women and the elderly. I hope John Hine sees this review and makes sure their mechanics do a more thorough job and inspection of the car before returning it to the customer! Signed unsatisfied customer, Patricia M. read more

I have bought 3 Mazda's at John Hine, two in Temecula, and one in San Diego. Overall, each experience was smooth and free of undue pressure or tricky tactics as you find at most dealers. Yesterday, I bought my wife a Mazda CX-5 a the Temecula store. I highly recommend Giovanni for your salesman. He cares about getting you the best deal, and he works for you, not the sales manager. A true no-pressure, honest sales person. What a concept. My latest experience was like this. I pretty much knew I would buy a new CX-5. After telling them what I wanted via email, they already had the car in transit from their san diego store. When I got to the dealer, I changed my mind on color and trim. Without me even asking, they got the car I wanted on it's way. I knew the price I was willing to pay, and Giovanni went to work for me. The sales manager that day was a bit hesitant to take my offer, but they eventually did. They tried to add a security system into the deal, as all dealers do, and when I told them I would not accept that, they were fine and agreed to take it off right away. No pressure from the finance office to buy extra add ons (I worked with Rene). Finance was literally 10 minutes. Overall, I highly recommend anyone looking for a Mazda to use this dealer. I have bought over 20 cars and 20 motorcycles in my life, and this dealer makes it the easiest I have come across. Just do your homework before you go to any dealer, know what is a good deal, and you should not have any issues. And be firm in your negotiations. Also, by the way, I have owned more than 7 Mazda's, they are the best cars available, in my opinion. The new ones like the CX-5 GT I bought, are really luxury cars for a regular car price. They make the run of the mill Toyota and Honda seem so behind the times (which they are). Mazda is a much different kind of car company, and anyone that cares about preserving the fun experience of driving should support them. Otherwise, don't blame me when there are no more fun cars left in the world for a reasonable price. Mazda is the only mainstream brand left that cares about fun to drive. read more

if you're in the market for purchasing a Mazda, ask for Jose!! The best & coolest sales man i've ever worked with, made everything so smooth and quick! Very happy with my experience and my purchase! read more

People at mazda always show love. They open doors, polite, helpful and they listen to their clients. Like to thank Tim the parts manager who worked with me on parts purchased and also Hunter at car sales. This dealer has quality people. read more