Did not have a good experience here! our first visit to BE with their showroom assistant was pretty…read morebleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I.

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the…read moreappointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much!

Thank you, Jose H. of WC, for the excellent service! I'm so happy I ordered a matching backing,…read moredespite the backorder status. You offered me the option, instead of settling for one in store that doesn't match my earring. The backorder was not bad at all. It just got delivered to my house in 3 days! I got lucky that another store must've filled the order, which Jose mentioned could happen. Talk about a stellar service! His knowledge and assistance made this all possible. This is how Customer Service should look like.

We had a quick wonderful experience with Jacob picking a little something for my daughter. He was…read morepushy and intimidating; he was friendly and polite-- welcoming. We will definitely be back! He was providing information to my daughter on how important to invest to quality. We usually go to the SF location but now has a new favorite. Our experience with Jacob is by far the best! Thank you for a memorable shopping experience for my daughter!

I'm so happy with Jewelsmiths. I brought in my mother's prized Lavender Jade gold ring. The prongs…read moreneeded rebuilding,the stone polished and the shank straightened-when I went to pick it up it looked beautiful! Gleaming! It was the last piece of jewelry my mother left to me upon her passing. I adored my mother and now I can look at this ring with fond memories.

Very quickly soldered two rings I wanted in addition to my wedding band and absolutely love how it…read moreturned out. They were a quick and efficient and incredibly friendly 10 out of 10 would recommend.

Good service by Sam and AZ . Nice and good prices come shop they have the best jewelry in the Bay…read moreArea.

AZ was absolutely amazing in helping my fiancé and I pick out his wedding ring. This was such a big…read moremoment for us and he found us exactly what we wanted. Amazing service!!

Padis is one of a kind and an amazing, wonderful jewelry store! It has a vast and beautiful…read moreselection of diamonds. They are unique in design and each one is certified. Personnel takes the time to give you specific information about your choice and spends as much time as needed to answer questions and other details of interest. They are extremely knowledgeable and gracious and are completely attentive to you, treating you as a VIP. Dave Keung is the Manager of the store and his help is always way above and beyond expectations. Past visits after our purchase, and without charge, he offers to clean my ring to a sparkling brilliance, and gave me welcomed advice on the care of my ring. That purchase was years ago, but Mr. Keung and his staff continue to be exemplary just as is Padis! They outrank Tiffany, by far, in my estimation.

I had an excellent experience with Jess at Padis Jewelry. He helped me with a special order for a…read morewatch and was amazing. Jess was attentive, professional and extremely helpful. This was my first experience with the San Francisco Gift and Jewelry Center and Jess made sure that each step was simple and easy for me. Jess knew his watches and made sure that my special order came through perfectly. I cannot give him enough stars or thank yous.

It is always such a great experience to stop into Cate Jewelry. We were recommended to them and…read morenow, we only come to see them for new purchases on jewelry. They have a great selection of beautiful pieces and really reasonable prices. Thanh is very knowledgeable but also remarkably kind, compassionate, and honest. Whenever I have questions about jewelry, I always receive incredibly informative guidance that helps me make the best decisions. Additionally, I had a custom pendant designed and crafted by them early this year and it's simply breathtaking. The attention to detail and craftsmanship exceeded my expectations, and cherish it dearly. Thank you Thanh with Cate Jewelry, for your exceptional service and for being a beacon of compassion in the world of jewelry.

If you're looking for a jeweler that combines exceptional service, exquisite designs, and an…read moreunforgettable shopping experience, look no further than Cate Jewelry. We couldn't be happier with our purchase, and we'll forever cherish this moment. Highly, highly recommend!

I came here to purchase a special occasion ring. First let me start out by saying the service was…read moregood here. When I explained to the first associate that I was looking for something under $5K she started to show me rings in a case in the front of the store which were fifteen hundred to 2K. And I appreciate her approach since she wasn't trying to over sell me, yet. When another associate caught on, the new associate lured me to the back of the store and said to come here. (Well maybe not those words.) Anyways, the price points for these rings were much higher and the first sales associate caught on and grabbed a $7.8K ring and handed it to me. That's quite a jump compared to what was in the case in the front. I kindly rejected the ring, and asked about another which was $6.8K. The associate then told me if I were to pay cash the owner would ring in the deep discount, but how much? She called him out if his office and he was polite except he wouldn't tell me how much of a discount he'd give me till I actually was ready to buy the ring which would of been the next morning since its a large purchase. It left me hanging. I would be mindful before purchasing here, and do your research. I know nothing about diamonds , but the $6.8K ring was 2 carat whereas on Blue Nile they have a 3.5 carat advertised for $4.8k, however it is a lab grown diamond. I'm not sure if the one I was considering was a natural diamond. I can't be upset with the first sales associate she was just following her coworkers lead.

Fake jewelry. Don't buy any "iced" out watches. Just found out a Rolex I was gifted from here isn't…read moreauthentic at all!!!!

Great place to repair 24 karat gold my chains hook almost completely broke I brought it in for…read morefixing and in minutes I was on my way and for an affordable price!

My 24k earrings from last year were all bent up because I never take them off .. the fixed them in…read more2 min and shined them up ! They have beautiful pieces, I love this spot and I have been coming here for years