We paid $900 for a termite treatment that didn't work - and they wouldn't honor the warranty. Hi-Tech did a spot termite treatment around a window in our home. Six months later I noticed more droppings and called Hi-Tech back. Their technician told me it was likely the house settling and nothing to worry about. When we opened up the window trim during a siding project, we found tons of live termites (see photo) - still within our 1-year warranty period. When I called the office, I was told the warranty only covered the "inside" of the window, not the outside. It is the same window and the same termite problem. They offered to come back out and inspect, but quoted another $900. No apology, no ownership of the fact that the original treatment hadn't worked. I didn't feel right paying again for the same issue - and for a company I couldn't trust to solve the problem. The inspectors themselves were professional and courteous. The office experience was not. I ended up hiring a different company who treated the problem thoroughly and has been excellent. I'd recommend Hi-Tech improve how they handle situations where a treatment doesn't work. A little accountability goes a long way. read more

Hi Tech Termite Control - 10 months after treatment - tons of termites - Pest Control Near Me - Hayward, California

In the winter of 2024, I noticed a swarm of termites coming out of my house. After contacting Hi Tech, they responded quickly and sent out Jaden, who treated my home for subterranean termites. The process went smoothly, and I was satisfied with the service at the time. About 11 months later, I unfortunately noticed another swarm in the same area. I contacted Hi Tech again and, to be honest, I was a little frustrated that the earliest available appointment was over a month away. However, when the day finally came, they sent Zach out to perform the treatment, and he completely changed my outlook on the situation. Zach was outstanding. He took his time, was thorough, professional, and never seemed rushed. He explained what he was doing, answered my questions, and clearly knew his stuff. On top of that, he was just a genuinely chill and pleasant guy to work with. It's rare to find technicians who combine knowledge, professionalism, and customer service as well as he does. In my opinion, Zach deserves a raise or a promotion. read more

I highly recommend hi tech termite control Benjamin was very helpful and answer right to the point with all my questions. Zack the person doing the work was very professional and detailed. I will recommend hit tech to any one to do the job. read more

After doing extensive research on termites and termite control, I obtained several inspections and estimates, checked Better Business Bureau ratings, and verified the licenses of the technicians involved, before ultimately choosing Hi Tech. My inspector, Mark, and applicator, James, stood out immediately for their levels of knowledge and experience. Both were extremely kind and patient in answering my many questions. They took their time when performing their work and provided clear and reassuring explanations about what they were doing and why. I was especially impressed with how meticulous James was about cleaning up every area he treated and more. I would also like to thank Alexis in the office for her help and kindness in coordinating everything. It was clear that everyone involved was focused on providing a professional experience tailored to my needs. Hi Tech's Diamond Certification, A+ BBB rating, and especially their three-year warranty all helped reduce my anxiety and gave me real peace of mind. I highly recommend them to other homeowners looking for an expert and conscientious termite control company. read more

The BEST termite/pest control service !!!! 3 years warranty is a bonus. Ben crawled under my house and performed a more thorough job. Other termite company some did not even go into the crawl space but gave me a quote. read more

The inspector did a great job inspecting the house and crawl space. The company had to reschedule him due to logistics but that wasn't a problem. read more

We noticed a localized termite infestation (small piles of dirt followed by wings from swarming drones nearby). Both the inspector and technicians were knowledgeable, efficient and professional. Explained the lifecycle of these buggers and treatment + showed some of the tunnels. Reasonable pricing (we got two bids). Three year warranty! read more

Hi Tech Termite Control has been our go-to termite exterminator service for multiple termite incidences a decade apart (treatments were effective; termite incidences were separate from one another/in different locations). The quality and consistency of their service and professionalism has exceeded our expectations every time. We always have our evaluations done by Ben, who is very experienced and we cannot recommend him enough. He evaluated us this time at the end of November. We had our treatment done on 12/29 by Zach. Both of them were kind and great to work with, and we appreciate their professional services. The warranty was also beneficial to us, and they were very thorough in both evaluation and treatment. read more

Didn't use them because termites didn't return on their own (or my natural treatments worked in the couple of days it took for the appointment). But Ben the technician who came out was thorough in his investigation (pulled up carpeting to see ). The microwaving solution sounds novel and if I see the termites again, I will definitely call HiTech Termite read more

John is highly skilled/competent, professional, and friendly. His team is too! What more could you ask for? My partner and I found evidence of termites in our home recently and freaked out since we are leaving on a long vacation soon. John was wonderful and promptly responded to my inquiry (even though it was a day off for him!) and he also was able to get us down for an inspection ASAP. After our inspection, he was also able to get us scheduled right away for treatment given our travel plans. We are incredibly grateful for John and his team. Also, Hi Tech Termites has a microwave technology that fries the termites, which we far preferred to fumigation since that's such an intense process and we have pets. We loved that they had this pet-friendly alternative approach and that it worked for our termite issues. Thank you Hi Tech Termite! Edit: I forgot to mention that James was who helped us do the actual treatment today, and he was also incredibly skilled, professional, patient, and friendly. He was very clear explaining the process and what to expect. I really enjoyed working with both John and James! read more

From the moment Mark walked through the door I knew I would be hiring Hi Tech. He was professional informative and I felt no sales pitch. In addition, his office staff responded to my request within minutes. Haven't had that kind of service in a long time. I have to include Zach in the praise as he is who actually went into the attic and treated the areas that were infested. Can't say enough about these folks. read more

Hi Tech Termite Control exceeded my expectations. Alexis in the office is very knowledgeable and communicated the details of the entire process. Zack is awesome. He came out after the tenting to do the treatment for subterranean termites. He was very pleasant, explained what he was doing and why. He was very respectful of my property and explained the next steps for the warranty. I highly recommend this company. read more

Updated to reply to today's reply from Hi-Tech: 1. I'm glad you strive to improve daily. I do not understand why you aren't doing that today. 2. If your inspection was limited to the exterior, how is finding 1A literally entitled "SUB AREA", which can only be accessed from the interior, and why would you only inspect the exterior and charge us for a full inspection? 3. If the fumigation was successful, why do we have termites in the identical locations again? Particularly if you claim to have applied Timbor to all exposed timbers in sub and attic spaces to prevent new infestation? 4. I don't understand why you would dispute saying anything about it "being out of warranty". Leilani literally emailed the following on Nov 4, 2024 at 6:54AM: "Looking through our records this property was under a 3 year warranty and unfortunately that has expired." Thank you for the invitation to call for additional help, but your opportunity to help has passed. Now we just have to pay for more work. Downgrading from two stars to one for your continued, consistent customer service style. Original Review: Hi-Tech Termite inspected a property five years ago, diagnosed drywood termites, selected a fumigation company, and got paid. Now we are preparing to sell the house and another pest inspection company found drywood termites in the same places. We asked Hi-Tech if there was anything they could do about it since their fume obviously didn't work. Leilani in the office said "Let me send our manager out to see what we can do." Benjamin Ortiz then went to the property and called to say that he thinks they have no responsibility because their warranty expired. Then he declared that he's going to write a whole new pest inspection with worse findings and bigger estimates for repairs and file it with the state and he did. So we have deep regret that we paid Hi-Tech for work a few years ago that obviously wasn't done well enough to prevent the same bugs in the same places, and even deeper regret that we asked them if they would stand behind the work. Diamond Certified? Not on this one. read more

On time, professional, and effective. What else do you want from a termite exterminator? Was impressed enough to buy their service plan.

Great and timely service. Technician showed up on time and was respectful of the space and cleanup.

Hi Tech made my worst nightmare bearable. Ben came to do the estimate and inspection. He was so thorough and did not make me feel rushed asking a million questions. The office sent reminders and emails with information. Zack and Major came to do the preventative service after the fumigation and was so informative and professional. Their prices are very reasonable. I would definitely recommend Hi Tech. read more

Hi Tech has done work for me for 2 different properties. Their office and field team are very RESPONSIVE, they have a number of office admins and will always pick up the phone during operating hours. The email communication was also excellent. They put the customer FIRST. For example, I was unsure of the work that was done in the attic, I expressed my concern, although it could have been brushed off due to my lack of expertise, but they went above and beyond to come out AGAIN and perform a retreatment of the area of concern. The pricing is also fair, as I have compared their quote with three other companies. read more

Hitech came two years ago to inspect my property and then to treat it for termites. They did a great job and I had a two year warranty. They came back at the end of the two years for the final inspections and re-treated one spot. Technicians Zach and Hector also removed debris that was left down there by plumbers previously, because it would attract termites. I was given the opportunity to extend my contract for a year, and I gladly took that opportunity. This has been an incredibly good value. read more

Great response from the company. Mark came out to inspect my house and provided me with a detailed report of the issue and next steps as far as treatment plan. The workers who did the work arrived on time , were very professional and got the work done with in the timeframe provided. Overall very positive experience with Hi Tech Termite Control. read more

Hi-Tech Termite helped us tackle our termite problem without breaking the bank. We used the x-ray treatment, chemical treatment and had rotted wood replaced. The crew even painted the replaced trim and siding to match. The result looks great and gave us peace of mind. The warranties seem solid, too. read more

HiTech Termite Control provided services for me in the past, and I was pleased with their work then, just as I was yesterday when Steve gave me a fair estimate concerning a new project. He performed a thorough inspection and took time to educate me on issues related to prevention. Steve was patient, polite and accommodating. Thank you, Steve! On the same day Zach came to our house to do the work. Again, I was most satisfied with his work. He was very thorough, explained what he would do, listened to my concerns, and answered all my questions. Zach completed the job diligently inside and outside of our home, no mess was left behind. Excellent work, thank you Zach! read more

More than a great experience. This company is super professional, they helped us quickly, and their staff is super nice, especially Leilani. read more

I got a quote from Hi Tech and a few other companies for some termite/powder post beetle issues we've noticed in our house. Jorge, the inspector, was very friendly and a great salesman. However, now that we've gotten a few other opinions on the same exact spots, I realize that Jorge was basically upselling me. He noticed powder post beetle holes in our garage said we needed to spray the entire garage - three other inspectors looked at the exact same spots he'd pointed out and said they either didn't see anything; they either needed the insulation removed to make a real assessment, or they saw a couple holes but it didn't look like an active infestation. Jorge also saw a hole in our bedroom caused by a termite and said we would need to treat that area as well. I showed a few other inspectors that exact hole and they thought it was at best inconclusive - hard to tell how old or new that hole was, and no other signs of active infestation. Jorge also saw dry wood termites on our back deck. Three other inspectors looked in the same exact spots and two of them saw wet wood termites, which you can't really do anything about. To Jorge's credit, he did see powder post beetles in a crawlspace which was confirmed by other inspectors. He recommended we change our toilet wax ring which may be faltering and leading to extra moisture near that crawl space. I've since had a plumber over and we determined that because there was no water leaking out, I didn't need to change the wax ring. I do now know to watch out for that issue, though. While Jorge was extremely nice and easy to talk to, he definitely used some subtle scare tactics (e.g. talking about how we definitely have a whole colony of termites somewhere in our house) that made me very eager to use their services immediately. He said his quote would be higher than other companies' but they offer a 3-year structural warranty on their termite treatment, which is why they have a higher cost. I have since found out that the state requires a 2-year structural warranty on termite treatment. So yes, Hi Tech's warranty is slightly better, but not as unique or special as Jorge makes it out to be. read more

We've used them in the past before to treat drywall and subterranean termites. They were excellent in their work, thorough and top notch in their communication for scheduling and arrival time. Price was competitive and their warranty is top notch. It's clear they value constant communication and provide up to date timing of their arrival as they call a day before to confirm and on day of appointment, field rep calls to notify you when they should arrive. When we saw potential termite issue, we called them again based on our previous great experience working with them. Sean the field rep was quick to analyze and provide lots of information, answering all the questions I had. Always great to support local businesses that are reliable and trustworthy. Would highly recommend them to others as well as use them again in the future! read more

This was the second time we have used Hi-Tech to repair our properties. Their estimator, Ben, is very punctual and professional. He answered all our questions and explained our options. We signed the contract and setup the date for the work to start. One team provided the termite treatment and the other crew, Juan, Michael and others did the restoration work. The job was completed on time and in estimate. We highly recommend Hi- Tech Termite Control. They are outstanding . Burg Storage, LLC read more

This review if for the initial service received from Hi Tech. I made this call for my mother; once I called the staff member over the phone was very helpful-she helped me get an appointment with a technician to do an inspection right before thanksgiving. During the day of the appointment, my technician called me ahead of time to let me know he was on his was, I really liked how he was 15 min early, because that helped me go on with my day. My technician was really friendly and educated me a lot on the different type of treatments, walked me through what the process would look like from beginning to end. We just recently got our report with the quote and it included a 10% off! So far this is looking great! And I can't wait to hear about the final job experience. read more

Appreciate owner response on pest control, which is very prompt and accurate. Thank you

Although we didnt go with Hitech I HAVE to say the inspector Mark Maola was so smart, helpful, and patient. They did a FULL free inspection and detailed report with photos that was very thorough. We asked 3 different companies to do inspections and provide quotes. The other companies didnt even bother and just wanted to tent/treat. HiTech was the only one that crawled in the crawlspace and attic and looked at everything. If we had more money we would have chosen Hitech to do the work. Their pricing is competitive but we found another deal from a differnt reputable company that was half the price. I am confident HiTech Termites does good and thorough honest work. read more

One day, my kids were playing in the living room and screamed saying "ewwww what is that?". I proceeded to take a look and asked them if they were eating a toasted bagel in that corner of the living room because it looked like someone had an "everything bagel" and left crumbs EVERYWHERE in that one section. Took pictures and did a quick google search to find out it was termite droppings coming out of a pin hole size out of the ceiling. I got on yelp and reached out to a handful of businesses. Hi Tech along with 3 other termite companies contacted me, set up appointments for inspections/quotes. Let's just say, Jim at Hi Tech was the most thorough in his inspection and the recommendations and quote came in A LOT lower than the other competing businesses. The staff wore shoe covers in the house, cleaned up after themselves and the surrounding areas and explained everything in detail so my wife and I understood what work and treatments were being used. Thank you Hi Tech for getting these pesky dry-wood eating a-holes out of my house. read more

Hi Tech Termite Control - Not crumbs from an everything bagel, but drywood termite droppings - Pest Control Near Me - Hayward, California

Great experience. Inspector was very knowledgeable and did a thorough inspection. Was able to schedule the service promptly and the service technician was excellent as well. Highly recommend Hi Tech! read more

I found termite frass (droppings) around the baseboard of my bedroom. I took a picture of the frass, and left it there. Your instinct is to clean up the droppings, but don't! Leave it so that the termite inspection folk can see it. Anyhow, I immediately jumped on Yelp! to search for termite control. After reading through couple of reviews and companies, I decided to submit a request for a free inspection with three highly rated companies. Hi Tech was the first to respond, mind you this was on a Saturday. I was asked to contact their office on Monday to schedule an appointment. When Monday morning came around I was able to schedule for a free inspection a week after. The appointment setter was upfront, and provided some estimate cost of their service, which as a homeowner I really appreciate the transparency. I setup an inspection a week later and was off the phone in less than 10 min. On the day of the inspection, Jim the estimator came on time, was respectful with my property, and most of all, he was detailed in his inspection. Jim crawled underneath the house and the hot attic to ensure all areas are inspected. This was all free, and he spent about an hour documenting areas that required treatment, and suggested localized treatment plan. The other termite companies came and spent less than 5 min. before suggesting fumigation. It's easier to suggest fumigation because most of the termite companies subcontract out the fumigation because they get a cut without the risk. I decided to go with Hi Tech because of those reasons above. Also, the cost was 1/3 of fumigation and they provided a three year warranty. The day of the treatment, the tech explained the steps and answered all of my questions. They treated the crawl space, sprayed the attic, and treated the baseboards. They also treated a few areas in my garage as well. It took about four hours to complete, and they wore shoes protection when inside my house and vacuumed up most areas, but not all areas. I had to vacuum a few areas after they left. All in all it was pretty painless, except the payment part. If you plan to pay by credit, they will write down your credit card info on the invoice and process later. Some folks may feel uneasy about this process. read more

This review is NOT about Hi-Tech, but about the fumigation services they outsource & contract with. If I can give this Best Care Fumigation 0 stars I would. Our fumigation was scheduled for Saturday morning. They contacted PG&E to shut our gas off, but we weren't aware of what time PG&E would come due to Best Care's lack of communication. They came, tented, & left before PG&E can come, so it delayed fumigation until Monday. Whatever, it got done. They removed the tent Wednesday morning. We didn't stay the night at our house that night to err on the cautious side. However, all doors & windows were locked. CUSTOMER BEWARE: That same very night, our house was broken into, all tools stolen. About $2.5k of tools, gone. Obvious forced point of entry. We've been doing renovations, which this company obviously saw. BELIEVE THE REVIEWS OF THEFT!! I think this company is shady, & either one of their employees or a friend is being told which houses to target. Fuck this place. read more

We received an unplanned call (on Sunday) from Jim at High Tech Termite to review our situation ahead of our appointment that was to happen the next day. After we told him what our problem was, and after reviewing pictures and video from us, he concluded that the type of termite that we have doesn't require treatment, even though many companies would say that it does. He said what we needed to do was fix our water leak and things would naturally die off. He said if we wanted to have immediate relief, we could use Windex or OTC termite sprays until the leak is fixed. We are very impressed by Jim and High Tech Termite being so up-front and showing great integrity and thoughtfulness. A rare find these days so celebrate it when you can. read more

What a great company to work with. They spent some time to speak with us regarding termite fumigation and was very informative. It was many years ago I spoke with Jeff. Just an awesome guy. Will definitely reach out again when service is needed read more

Great service. Ray came out and did a complete inspection, and took the time to explain everything that was going on with dry rot and termites. He was happy to share his expertise in the field. No termites where I thought there were, so good news there. Highly recommend! read more

Ben, our inspector was communicative, timely, professional and kind. He did a thorough inspection of the home, answered my ignorant questions without judgement and made some modest recommendations. The inspection write up followed the day after with an option for some preventative treatments. Although we are choosing to hold off for now, there is no doubt in my mind that we will be using them when our next pest need arises. read more

Very progressional!! Steve came out on a weekend and did a thoroughly in depth inspection for termites. Checked the attic and gave me a review of his findings. The inspector was knowledgeable of the different types of termites and possible treatments. He took his time to educate and inform me of the process it would entail. He followed with a written report with an estimated quote on Monday. The inspection and quote were free. The quote was reasonable and they won my business. They stand behind their work and guarantee the work for 3 years. read more

We were so sad when we realized we had active termites in our house. After researching speaking with several local companies who treat termites, it was clear that Hi Tech Termite Control was the way to go. Benjamin, our inspector, was courteous, knowledgeable, and thorough. When others just took a quick look up at the infested skylight area, Benjamin climbed up with his ladder and really took time to look carefully and get an accurate assessment of our situation. Because he took a closer look, he saw that we had damage behind sheetrock and recommended we open up some walls so he could come back and see if and what was happening inside the walls. Thank goodness we did because when Benjamin came out again once the walls were open, he was able to see and let us know that the termites were behind the walls and in the attic crawl space. We were so happy that Benjamin came back out a third time to help with the treatment with another technician Jerelle (sp?) - they did a great job! Benjamin went above and beyond to climb into a really tight space to make sure all affected areas were treated. The office team was also very kind and easy to communicate with. Some companies weren't able to schedule for weeks out, but with Hi Tech Termite we were able to schedule appointments sooner and easily. And got our reports and bids within a day of inspection. Even though this was a stressful situation, Hi Tech made it as pleasant and efficient as possible with knowledgeable and excellent customer service! read more

Rene just left our house and he was AWESOME!!! He even spoke Spanish to my mom because she doesn't understand English and that was a AAA+. He went through each room and "fixed" all the termite infestation we had. He was very patient, thorough, and considerate. Rene worked fast, and yet, left no trace of any damage to our walls. In addition, when we got the initial inspection, Miguel came to our house and the same, he was absolutely a GEM!!! He also "hooked up" my mom by speaking Spanish and explaining all the work that needed to be done and what to expect the day of the job (today's work). I 120% recommend you hire this company to do your inspection and work if you suspect termite infestation. In addition, the gal (I think her name was Bernadette), was also very accommodating and courteous when we had to reschedule our appointment because of the rain. Sometimes we forget to give "kudos" to the "invisible helpers" that are also the first impression we get of how a business actually is. That means they are ALL happy employees and you the customer will get the effects of that satisfaction. read more

One of my tenants reported a suspected termite finding in her apartment so I got on Yelp and looked for a Termite company. Found Hi-Tech and liked their ad and the reviews I read. I called them and they were able to schedule an evaluation a few days later. Ben Ortiz came out and confirmed I had an infestation of Subterranean termites in the apartment. I decided to have them evaluate the entire property and glad I did. They found several areas along the building perimeter of more termite colonies. They provided me a full termite report and a bid for the treatment which was very reasonable. We scheduled the treatment a few days later. James and Sean came out to do the work. They both were very professional and completed the entire job in less than 2 hours. James explained everything to me including the warranty and follow-up over the next 3 years. Everyone involved were very professional and I'm glad I chose Hi-Tech. read more