Julio and John Taylor were absolutely fantastic. I have zero complaints and am completely satisfied with my trip there. They made me feel comfortable, and were completely transparent with me; no BS. They didn't try to play me, and I'm sure that they will treat you the same if you're interested in purchasing a Honda. I repeat, Julio and John are the guys to see. I would give more than 5 stars if possible. read more

**Ask for Bill** Today I went out looking for my first car. I did not go out with the intention of buying a car, but rather figuring out which car I want to purchase in the next 1-2 months. I understand sales people make their money off of selling cars. With that in mind I prefaced my searches by telling them this. The first salesman at Keys didn't offer to open any cars, went into little detail about them, and when I asked to see the CRV which happened to be against the back wall, he pointed and told me I could go look and then walked away. For this, I give him 1 star. Luckily, as I continued to look around another salesman, Bill asked me if anyone had helped me. I was hesitant and said yes but that he wasn't really helping me anymore and I couldn't remember his name anyways. I also told Bill I wasn't going to buy today because I didn't want to waste his time too. But wow! He truly turned a dismal experience into such a positive. Before talking with him and learning more about my different options, I was pretty sure I was going to go with a Prius. But Bill insisted on opening up different cars and having me sit in them. He insisted that in order to know best which car I truly want, I will need to drive them to see what my comfort level is. The details and comparisons he gave me were invaluable. Where I thought that the 2015 Civic hybrid was the car for me if I end up with a Honda, i walked away knowing that the Accord hybrid makes me feel more comfortable on my 100+ mile drive each day. Bill took the time and truly showed that he cared enough to find the right car for me! The 4 stars are because of the negative experience at the beginning, but if I was just reviewing Mr. Batch, he earned 10 stars without a doubt! Should I go with Honda in a couple months, I'll know who to call. read more

Taz is AMAZING!!!! Great salesman, he is the best, great experience, I walked in with my family looking for a car, wasnt sure if i would be able to get it barely 19 no credit, but Taz, he was 100% sure I was walking away with a car. Great guy Thank you Taz !!!!!!! read more

I was prepared to recommend this place on the strength of their initial courtesy [Victor was my salesperson] but my goodwill waned when we got to the paperwork part and negotiating the extras, and then I felt played. In the contract, they had included an extra thousand [$999] for some kind of protection of the exterior; when I declined to purchase it, instead of subtracting $999, Victor subtracted $850, as if perhaps I would not notice an extra $149 added to the price. They also asked $1000 to install an anti-theft system, which I agreed to, but then in another document the price for that system showed up as $792; when I requested an adjustment downward of my final cost, I was told the $792 was a mistake! Puleeze. They also tried to get over on the price of the extended warranty. Sorry, I know that kind of manipulation is what you're supposed to expect from car dealers, but that crap pisses me off. As a woman who know little about cars [not really interested], I've had worse experiences; I did get a good car, and Victor kindly hooked up the Bluetooth for me before I left. So all in all they get 3 stars, but that sort of gameplaying cost them a rousing referral. read more

My daughter and I had the best experience buying a car today from Taz Hossain at Keyes Honda. Taz was fantastic for many reasons, but mostly because he isn't a typical salesperson. He listened to what my daughter wanted and didn't try and sell her something else. The whole process only took a couple hours from start to finish. Buying a car is not usually the most pleasant experience but we loved working with Taz and by the time we were done we had becomes friends. We would definitely recommend him to any of our friends looking to buy a Honda. read more

Victor is an expert in his job. He patiently guided me through the process and helped me to make the best decision. I highly recommend this place which you can have best collections with best people who are ready to help. read more

I first leased my car 3 years ago with Victor at Keyes. Since my lease was ending, I contacted him so I could check the prices. The first time I got a great deal, so I went back to see what could I get. After some negotiation we reached a price that could work for both of us and I leased my second Honda with him. As usual he was open to hear my concerns and he also helped me throughout the whole process. It was great and he will definitely see me again in 3 years. :) read more

Taz helped me out on securing my 2nd car! Great prices and easily able to negotiate did not feel pressured at all. Will definitely return for future car purchases!! read more

Thank you for your help Mike. You're the best and nicest salesman that has ever helped us. Thank you Miike, Hagoo and Steve. The best team at Keys Honda. read more

DO NOT PURCHASE A CAR FROM THIS PLACE!! Honestly a bunch of crocks!! Went in for a 24 month corporate lease. While we were signing they tried to have us sign a 36 month. When we refused they upped the monthly by $30. Also, they knew nothing about corporate leasing. I total waste of time! Very disappointing. read more

This is the second time I have leased a Honda from Keyes and the experience continues to be exceptional. Victor and Steve were extremely attentive, provided me with a variety of payment options to make sure we found the best fit, and worked quickly to get me in and out in less than two hours. The customer service is unparalleled and I am thrilled with my new CR-V! read more

Went in because I am I interested in buying a new car, my first time and I am greeted by one of the workers off the back he is very passive and when me and my brother asked questions all he had to say it's a great car. Coming to buy a new car people want to be told details about the car and how the seller can help and persuade you to make this purchase . He asked if I wanted to test the car out and I said no his attitude made me walk away . read more

Bacille and Taz (manager) wasted a good 2 hours of my time. Told my parents they will give them a civic for 220 per month no down, tax included. Came in with them to make the transaction final and they changed it to 320 after seeing how much money I make through the credit application. The funny thing is before he "ran the numbers" he told us the highest price would be $270 and that he could try to get closer to 220. So how did you come up with 320? Is it because you wasted two hours of our time trying to find the right color and also realizing that our old lease was ending? NO THANKS. I rather get a Lexus or BMW.... It's a complete bait and switch. Don't deal with Keyes and definitely don't work with those guys. read more

Hillary is great guy. Him and Lenny really made it happen. Lenny has the best customer service and Hillary is really flexible. Thanks guys.

Keyes Honda at Van Nuys is the worst dealership with the MOST DISHONEST STAFF that I have ever seen and experienced with in my life. Over a year ago when we converted our lease contract for our 2016 Honda Civic to purchasing the vehicle, we were offered and advised by the sales agent that our purchase contract will include an Extended Warranty, Bumper to Bumper for 5 years and 80,000 Miles. After over a year of passing from the date of the contract, and over 40,000 Miles on the car, our vehicle experienced Electrical Failure to the Brake System and the Display Dashboard. We went to dealership on Friday, October 21, 2020 with the hope that the extended warranty that we were presented by the Keyes Honda Sales Agent would resolve the issue. After reviewing our documents, we were advised by one of their staff that the vehicle is fully covered and Mr. Miguel from Keyes Honda Service Department at Sepulveda will take care of us. We received a call from the Service Department today that the diagnostic on the vehicle was performed and it will costs us over $1,300 for the repair as we don't have any Extended Warranty on the vehicle!!!! We went to Keyes Honda office at Van Nuys where the purchase took place and spoke with Louie Venegas who claimed to be the Finance Manager! He was very Unprofessional, RUDE with No Understanding of the issue and No Sense Understanding of Customer Service in a Business! He claimed that the Extended Warranty that we have is NOT VALID and THEY DON'T HAVE THAT IN THEIR SYSTEM!! :) He also mentioned that the other staff who advised us of the existence of the Extended Warranty wasn't qualified to give us that information!!! When we mentioned that their Sales Agent had also acknowledged our Extended Warranty, Louise Venegas responded by saying "That's Why He No Longer Works Here" and they are not responsible for him!! This is not a response you expect from a Manager of a Business you go to seeking for HELP! So, for whoever is planning purchasing a vehicle from Keyes Honda Dealership at Van Nuys, Be Aware that the Management Will Not Be Responsible for Their Staff and The Services You Will be Offered and Promised by them!!! AVOID THIS DEALERSHIP! AVOID THIS DEALERSHIP! One STAR because I have to!! Otherwise, ZERO STAR!!! read more

Bought my brand new Honda Fit today. I HIGHLY RECOMMEND speaking to Doug Capouch for your next Honda purchase. He was very helpful and informative. Not just another pushy sales man. He made it a great experience. I'm very satisfied with my new car. Thanks Doug!!!! read more

I bought a 2018 Honda Civic from Keyes Honda last week and had a wonderful customer service experience. From the moment someone held the door open for me when I walked in, to the offerings of coffee/tea, and attentive customer care, I felt taken care of right away. I highly recommend Taz Hossain - he's the Sales Consultant whom I spoke with, answered all of my questions, and helped me get a fair deal on the car, while explaining why the pricing was the way it was. It all felt very genuine and not "sales-y" at all. It was taking a while for me to get to the financing portion of the buy because they had another customer, and Taz very kindly ran out and picked up dinner for me to eat while I waited. I'm very happy with my purchase, and the friendly follow-ups since. Definitely recommend this Keyes Honda and Taz! read more

Well let's see where do I start let's start off with Victor. Took my friend in for a test drive for a Honda Odyssey. Saw Victor in the showroom and we went in to talk to him and he said he will be with us in a couple of minutes and he left us hanging there like we didn't even exist in the showroom and I know him through a family member so I can't believe he did that to us today so I don't know why he has all those good reviews. I wouldn't never buy a car from him or that location at all. If you want supreme service from Keyes visit Keyes Honda in Woodland Hills where they take very good care of you and your car needs. read more

Would be a nice place to buy a car if all the gals didn't talk so much about all the customers while the customers were waiting to be helped. Most uncomfortable atmosphere I will never return. read more

The people in Keyes Honda of Van Nuys are awesome. "Camille", showed me the car I asked for through the phone, the sales person "Sabrina" and the sales manager "Dean"were very nice and negotiable, and last but not least "Ossie" the presidential of Honda i beli eve, was a nice person as well keeping me updated on what I have to know. Thumbs up for this Keyes Honda crew recommend to come take a look around! read more

I had been going to different dealerships for the past to weeks to get my best option and deal and just waiting to find the right car that I feel it would meet everything I was looking for im a pretty picky because I know thatches is a big purchase and everywhere I had gone in the past as I told the salesmen that I was shopping and just looking most sales people they would just leave but that thanks to Taz he didn't mind showing me the different vehicle and explaining the vehicle functions and different options and was just genuine and honest in helping me find the right vehicle till I did and decided to pull the trigger not just because I found the right vehicle it had a lot to do with taz great customer service and just treating us like he care about my necessities and making sure I was informed of every single thing of the vehicle and the purchasing process as well thank you Taz.... ASK FOR TAZ WHEN YOU COME BY HE WILL FIGHT TO GET YOU THE BEST DEAL!!!!! read more

Let me start by saying that if I could I would give 0 stars. I am not one to leave bad reviews for businesses but this time I had to. If you want the worst customer service ever, rude sales staff, poor management, this is defenietly your place. I leased a Honda Accord from this dealership 3 days ago. I had the worst experience with the sales manager, SAM MOTAMED. After getting home and reviewing my contract I saw that They added products on my contract without explaining or letting me know. I contacted them the same day and let them know the situation, they acknowledged and told me that I can bring the car back the following day, which I did. By this time the Sam Motamed stopped responding to me all together. When I went back they told me that the sales manager is off that day and that I have to go back the following day AGAIN, so I called the store to make sure he is there and they told me he's off for the weekend and I should go back on Monday. Little did I know that they are just buying time so that I can not return the car. I have bought and leased cars for myself and my family for years now and this is by far the worst experience I have ever had. Also let me mention WILLIAM HELOU who was the most disrespectful and unprofessional Sales Manager I have ever met. I hope you there is something done about this dealership and the staff because this is not how it should be done. read more

We had an Excellent experience at Keyes Honda Today! They are really making deals! Kevin was really great to work with and very straight forward!! Highly recommend this dealer!! read more

I just bought a new Pilot EXL AWD here today from Moe Noorzay. We had a really great experience. They fought for our business and gave us a great deal on a beautiful new SUV. Moe was personable and knowledgeable and really fun to hang out with during our buying experience. Most of all he listened to what we wanted and helped us get into the right vehicle for our family. read more

This review is for the customer service experience and the sales rep named Neema, who seemed way too fed and content to give a shit and talk to us like decent human beings interested in a car. First of all, fix your limp ass handshake. It's embarrassing, and this is coming from a 22 year old woman. Second of all, if you don't give a crap about selling a car, don't bother with wasting people's time and let other sales rep come up to us before you have a chance to ruin our entire experience. His mannerisms and the way he talked to me and my dad was cocky and rude the entire time. He would act annoyed at everything we said, and wanted to get us out of there as soon as he could just because we didn't like the first 2 shitty cars he showed us. When we asked to see a particular civic which he would have to drive us to another lot for, he acted even more annoyed and ask rudely if we were sure we wanted to see the car before reluctantly going to get the keys. The entire drive, he did not say one word, and drove like a fucking maniac. Are you a sales rep or an animal? Needless to say, the first thing I told my dad after 10 seconds of meeting this guy, is that even if I wanted to get a Honda, I would make damn sure that it's not from this guy or even this dealership. Seriously, if you care about selling cars and treating your customers well, get rid of this clown. I can tell he feels way too well off already to give a fuck and try. read more

Nice customer service and experience. Overall great place to purchase a vehicle. As a first time buyer it has been a terrific experience. Mike made it very easy and was honest the whole time. Everyone always fears purchasing a car for the first time, however, with Mike there was no reason to be fearful. Great service in every aspect. read more

This is my second lease from Honda . I wanna thank Zara for an extraordinary experience . Zara took her time on explaining all the details that I needed to know . Honesty gets you where you want to be . My most respect to Zara as well as the team . If you tell them what is your preference on your vehicle they will look out for you . In a speedy way . Thanks again. read more

Just wanted to give a shoutout to Victor! Hes a very responsible and great salesperson! Been working with him over 4 years, & he goes out of his way to do above and beyond to make sure we are satisfied with this specific dealership! Ask for Victor on your next visit here, promise he wont disappoint! Thank you! read more

After visiting Galpin Honda a couple of days ago, I was very discouraged and didn't want to deal with another dishonest salesman. My husband and I decided to visit Keyes Honda. Ricky Lee took such great care of us! He was kind and had our best interest at heart. Best of all, he was honest and worked hard to get us the best deal. Ricky and Marc Scorza, the General Sales Manager, made this a very pleasant experience. We are happy owners of a brand new Honda Pilot! Thank you Keyes Honda!!! read more

What an amazing place! They took the stress out of everything, and we not only got one beautiful car, but we actually came back and purchased another! Thanks very much to Julie the Finance Manager, Kevin in sales, and Mark in management for going the extra mile for us. Great job Keyes! read more

Very good service with Victor and Miguel they are very nice and kind i highly recommend them for sales and any questions

Great experience buying a civic with Doug. He was very friendly and present, not too pushy, helped me secure a reasonable deal, and also very accommodating with my work schedule making the final purchase and picking up the car. Good peeps over there. Highly recommend. read more

Ricky stopped me and a friend walking down the street earlier and I ended up leaving with a car this evening. He was incredibly friendly, not too pushy, and very in tune to what I was looking for in a car. I had a great experience and I would recommend meeting with Ricky if you need a new car and need someone that's going to cater to your specific requests read more

I went to Keyes Honda because my lease was almost up. I called and spoke to Ricky Lee and planned to meet him to discuss my options. He showed me the cars I was interested in and I got to test drive whatever I wanted for as long as I liked. He was very informative and respectful. When it came to number crunching he gave me all the information and helped as much as he could. I ended up with a different car to what I originally came in to see. I got a decent monthly rate and even got money off for bringing in my old lease. All in all it was a great experience even after spending over 5 hours there!! read more

The car I purchased here was a certified pre-owned 2014 Honda Accord EX with about 30k miles on it. It was great and I would take it to there service center. The car had an issue with a leak and it was supposedly fixed at there service center. The car then had transmission issues because there was still a leak. After there service center fixed that my car would stall intermittently. They couldn't figure out the problem. There solution was to buy back the car and giving me a crappy deal on a new one. I did not like how there sales person treated me. He said why would I want to purchase another used car if the one I purchased from them gave me problems. With that logic why would I want to purchase a car from Keyes Honda. Go to another dealership. I will never purchase a car from here again. read more

They went above and beyond to help me get a great deal. They helped my find he right car for me and gave me an amazing price. I was helped by Víctor Goorjian and he was so helpful and determined to get me a good price. Keys Honda was such a great place for to get my first car. I would highly recommend you checking them out. read more

My family and I went into Keyes Honda this past week to see what our options were on a new lease. I had such a pleasant visit at this dealership. It was clean and we had outstanding customer service from Bill Batch. Although we did not purchase the car we will be coming back to see him as soon as our lease is up. read more

My name is Fabian I had called this location and a certain employee by the name of Tina helped me out. She had the most outstanding customer service and answered all my questions she was very patient and polite. read more

Hagop was very nice. if you ever need assistance ask for him. i just purchased a new car and he made the whole experience easier. he made car shopping fun. read more

I was referred to Victor by my boss, and it was the Most AMAZING experience I've ever had at a dealership! If yourw looking for a Non Pushy Salesman experience, make sure to ask for Victor. Excellent customer service, taylored to your needs not the dealerships. No pressure at all, not to Mention the amazing deal we got. My girlfriend was super happy with her loaded Red Civic! Thanks once again Victor! I Definitely recommend Victor if you are looking for a great deal! read more