Good Customer Service: 1. Grant Marks - mechanic that takes care of my 2005 Honda Accord EXL V6 w/ Navigation 2. Richie Phan & Jessica (Service writers) - friendly, informative, helpful, patient 3. Harlan (Parts) - friendly, helpful and understanding 4. Zach (Service Dept Manager) - considerate, friendly and understanding All the above employees make me stay with Honda West instead of going to another Honda dealership. REMINDER: Please, remind your drivers to gently, slowly drive with care, the Customer's cars. Try not to race the cars in the lots. I witnessed 2 that drove the cars recklessly. I'm sure this can be corrected. I was there March 18, 2026 to schedule a May 20 maintenance service appointment. read more

I checked the Honda factory manual and noticed this BG Fuel Service is not a required maintenance. However, they labeled it as "Critical" with a red tag on the multi-point inspection, forcing me to feel rushed into getting it done. It feels incredibly deceptive to scare customers into paying for unnecessary, non-factory services by making them look like urgent repairs. Very disappointed with this misleading tactic. It would have been better if it said recommend. read more

Honda West - Car Dealers Near Me - Las Vegas, Nevada

I love my Honda. Although I bought it from another Honda dealership, I come to this location for oil changes because it is the closest. Unfortunately, the customer service in the service department has been very disappointing. Despite having an appointment, I waited in line for more than 15 minutes before anyone acknowledged me. After several employees walked by without speaking to me, I had to ask if I was in the correct lane. Even then, I was told the oil change would still take at least an hour to an hour and a half. I also noticed that several customers without appointments were helped before me, which made my appointment seem pointless. To make matters worse, I was informed that my oil change warranty had expired just three days earlier, so I had to pay $89. No one mentioned any specials or possible email offers, such as the $38.88 oil change promotion. The experience was extremely frustrating, and I will be going to a different location for better customer service. read more

I come here for service on my Honda and every time it takes so long and isn't done correctly. This last time they told us work was completed on our car and it was not. So we had to come back a second time to get it fixed. Such a time suck. Even with an appointment I've waited 5 hours for an oil change. They need a better system and way to regulate service appointments here. Not worth it and won't be back for the servicing department. read more

Honda West - Car Dealers Near Me - Las Vegas, Nevada

I brought my 2025 Honda HR-V in for an oil change and CVT transmission fluid service. The service advisor told me the only available transmission service was a $275 flush service. When I asked whether there was a more affordable drain-and-fill option, I was told no and was also told the Las Vegas heat required this type of service. Because I felt uncomfortable with the explanation, I called another Honda dealership and was informed they offer a standard drain-and-fill CVT service for around $165. I then spoke with the service manager, who checked the system and confirmed this dealership also offers a drain-and-fill service for about $168. What frustrated me most was not just the price difference, but being told there was "only one option" when that was not true. To the manager's credit, he matched the lower pricing and even reduced the total a bit further to help resolve the situation, which I appreciated. This was especially concerning because I previously had an issue after an oil change at this dealership where the underbody splash shield came loose and fell while I was driving on the freeway. While I appreciate the manager's effort to make things right, these experiences significantly reduced my trust in the service department's transparency and workmanship. read more

Terrible customer service! My family and I walked in around 8pm and the salesperson (a tall bald man) attitude was atrocious, told us that we can Google if we have any questions. The tone was very passive aggressive and impolite. I know you wanna get off work, but making us feel rushed and unwanted is completely unprofessional. On top of that, the salesperson kept condescendingly emphasizing that there were "no discounts" and we had to "pay full price," using a tone that implied we couldn't afford it. If you don't want to serve customers or make a sale, just close the doors. read more

As always, Honda West continues to deliver a consistently outstanding service experience. Their professionalism, efficiency, and commitment to customer satisfaction never disappoint. A special thank you to Service Advisor Richie Phan, whose exceptional attention to detail, personalized care, and dedication to customer service make every visit a positive experience. Richie consistently goes above and beyond, and his professionalism is a major reason I continue to return for all of my service and maintenance needs. Thank you again, Richie, for your outstanding support! read more

I would give negative stars if possible. Not transparent about fees, gave me some outrageous quote for repairs ... 2x the most reputable indy shop in Las Vegas. The 15% shop fee is a joke on top of the prices they charge. Buyer beware if you take your vehicle here. read more

This dealership sold me an extended warranty for a Honda certified used vehicle. that warranty is crap. I just found out that when you need a loaner car since it's no longer base warranty, you do not get priority on a loaner vehicle and also when a large repair needs an approval, one has to wait a couple days to have a third-party inspector, by the warranty company , come and approve or deny the repairs. of course , they never tell you this when they sell you this crap Honda certified extended warranty. read more

I warned them I had bad credit and this is how much I could put down. The car I was looking for was $16,497 2013 Lexus GS350 with 100k miles. I even got a co sign, but they didn't want to put it under my name instead. Which won't even build my credit for that. So without the co-sign they were asking more than $6k down. So I declined. Thought Honda West would help, but nah. Got a call from Ariana Motors and I told them the same thing. They were able to help me and got me a 2017 Nissan Maxima with 72k miles with a price of $13,855 and I put $3k down. Less monthly payment. Car still looks brand new. No issues. Can't wait to re-finance after 6-7 months later. BIG THANKS TO ARIANA MOTORS! BIG NO TO HONDA WEST! read more

Honda West - Car Dealers Near Me - Las Vegas, Nevada

I purchased my car from Honda West a little over a year ago. I brought my car in for a defect repair, and it was returned with a large dent on the drivers side that was not there before. I noticed it immediately after the car was brought home. The service department at Honda West has been one of the most frustrating experiences I've had. Communication has been a major issue from the start. I made repeated calls throughout this process, multiple times, and not a single one was returned, including calls to the manager. The only way I ever got a response was by physically going into the dealership, every time. This was the case for both the original defect issue and the new damage to my vehicle. I reported the dent right away and again received no response. I had to go in person just to speak with someone. I was told it would be investigated, and surprise, I never received any follow-up. Between the damage to my vehicle and the complete lack of communication, this experience has been extremely disappointing. I would not trust this service department with my vehicle. read more

I regret purchasing from Jose/Shiana. I love Honda and Honda West but if we're buying from them again definitely won't transact or even talk with Shiana and Jose.That's based on our experience from our last purchase on March 25,2026. We may have different experiences but our experience with these 2 are the worst. Making us go back and forth at the dealership to get something fixed with this gas prices when the fix was stated in the contract. read more

I don't often leave negative reviews, but I felt it was important to share my experience. I visited this dealership after seeing a specific used vehicle listed on their website. The car was intended as a gift for my teenage daughter. I had already secured financing through my bank and spoke with a representative who advised that the vehicle was still being serviced and detailed. I was told I would receive a text once it was ready for purchase. I received that text today and arrived after work with all necessary paperwork, accompanied by my husband so one of us could drive the car home. Upon arrival, we were told the keys just needed to be retrieved so we could view the completed updates, including new tires, headlights, and a detailed interior. We were asked to wait in the lobby and grab a coffee. Shortly afterward, we were informed that another party was interested in the vehicle and that it would be handled on a first-come, first-served basis. Although confused, we agreed to wait. After approximately 30 minutes, no one followed up with us, provided an update, or even acknowledged that we were still waiting. The representatives we had been speaking with were nowhere to be found. Ultimately, my husband and I left feeling dismissed and that our time had not been respected. This experience left a very poor impression, and I will be taking my business elsewhere. read more

Nate Phan and Dani are the best! They have made buying our cars quick and easy. They are thorough and upfront about everything. Highly recommend. read more

Great for service. Scheduled to get an oil change maintenance, via website. Alex Pfeil took great care of my vehicle. Very professional and hospitable. read more

I purchased my car in June of 2024 and shortly after began bringing my daughter's Honda in for service. From the very beginning, Javi and Ty have been absolutely phenomenal. They've gone above and beyond to be helpful, accommodating, and incredibly responsive every time I've reached out. Whether it's routine maintenance or unexpected issues, I've always been able to get timely service with honest, clear feedback -- something that's hard to come by these days. Their level of professionalism, transparency, and genuine care for their customers is truly exceptional. It's rare to find this kind of customer service anymore, and I can't express how much I appreciate the time, attention, and respect Javi and Ty have consistently shown. Thank you both so much for making every visit a positive experience! read more

Honda West - Waiting area and free coffee bar - Car Dealers Near Me - Las Vegas, Nevada

AVOID AT ALL COST ! Earned their 3 star review, I would give them a Zero. Absolutely terrible customer service, poor communication, disrespectful. The last of sales skills is absolutely incredible. Feels like most dealers these days just want you to come in spend 3 hour negotiating not the asking price but the added fees which are 10k above asking... Hilarious for these type of cars. What a shameful business. And management is involved in these practices. California has some of the worst dealers but seems like Nevada does too... Other states I've been talking too are far more kind and professional. California and Nevada.. read more

FORMER loyal customer & I must say I am disappointed in HONDA WEST for quoting me $900 to replace TWO spark plugs. When I asked why, an employee told me, "$600 is for labor". Guess what Honda West? Your price gouging has resulted in you LOSING a loyal customer. USA AUTO was recommended to me by a few technicians. USA AUTO REPLACED ALL SIX OF MY SPARK PLUGS FOR less than $370 (including tax) and it took them an hour and a half to do it. Honda West would have taken at least FIVE HOURS. read more

I took my 2012 si here for a full gasket replacement and valve adjustment for my motor and trust me when I tell you that that my experience here has always been professional and easy as possible. From the part deportment to the service department has always bin nice to me when I had ask for a quote to even questions . Robert.m hook me up with proper service and grate communication I see other people here saying bad thing about Robert and when I confronted them about it I learn that there was another Robert that no longer works there giving the bad service to people so don't be afraid talk to my dude he knows his stuff so I would take his word info and suggestions I know I may seem all talk but I want everyone to know I bin coming here for yearsss so I didn't hesitate when I needed a big job like mine (my whole motor was leaking oil from the valves all the way down to the timing case and oil unit so you need to require to pull motor and I'm the one who knew about the leak and I came here to confirm my theory so I know they was not lying that they told me it was leaking) :) read more

I decided to try Honda West because it's closer to my house than Findlay Honda Henderson, where I usually take my car. I was estimated 2 hours wait and was told the next complimentary shuttle wasn't for 1 1/2 hours, so I chose to wait in the lobby. The lobby was very busy with people waiting for their cars to be serviced. The lobby felt crowded and old, even though the furniture looks newer. They have a coffee station which was broken when I first arrived. They fixed it at some point during the day but the "espresso" almost clear water. The bathrooms were dimly lit and not very clean. After 5 hours waiting, I was told my car needed almost $2,300 of repairs. I was shocked. I declined getting anything done. I took my car to Findlay Honda Henderson and ended up needing only a few repairs which totaled half of that quoted at Honda West. They also give their customers a complimentary Uber home. Needless to say, I would not return to Honda West. read more

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RIPOFF ALERT! MUST-READ! Just took my Pilot in for an oil change. It was quoted online at $84.95 when I booked the appointment. I pull in for my appointment, and the first thing the tech says is the price is $140, and that price quoted online is not through Honda West, but instead through a 3rd party booking system, and there is a disclaimer that the price quotes might not be the same at the dealership. Then they send me a recommendation based on their "free 47-point inspection" that I need over $3k of work done including a timing belt change, transmission fluid service, brake fluid service, coolant service, and battery replacement." Well, I had the guy go through my service history. My Pilot has 106k miles. I had the timing belt done at 57k miles bc a tensioner was leaking. Those belts don't need changing for 90-100k miles or every 7 to 10 years. He wants me to do a $2000 service early because this dealership recommends it be done every 60k miles. This should be getting done the first time right now, not a second time. He says well we change the serpentine belt, tensioner, and water pump too. I said the serpentine belt and tensioner got done with the timing belt back at 57k. He responds, true, but not the water pump, if that goes, then you'll be looking at labor. If you get it all done now, you won't have to come back twice and pay twice the labor. LMFAO. Water pumps get replaced when they start failing, you don't replace a timing belt, drive belt, etc. just so you can get ahead of a water pump issue. And a water pump is like 500-600, not $2k. Nah bro. Next. I had my brake fluid done 1.5 years ago. Honda's own recommendation is that it's done every 3 years. He's like, well it's 3 years or 30k miles. No, it's not. Brake fluid is never a mileage thing. It's a time thing. I'm not even to the halfway point of needing that. He tries to tell me it looks dirty. No it doesn't. They don't even check the fluid like that. Nah bro. Next. I had my coolant done 2 years ago at 68k miles by them. Honda doesn't recommend coolant replacement for 5 years or 60k miles, and tbh that Honda coolant is great and lasts forever. He says, well you're close. I said, no I'm 3 years or 22k miles from that. WTF LMFAO. Nah bro. Next. I had my transmission full service done at 80k miles 15 months ago. He says it should be done every 20k miles. No it shouldn't. That is straight up this dealership's way of inflating their profits. Honda's own recommendation is over 50k miles to 100k miles depending on make and model, nowhere near 20k miles. And the last tech there said early or often transmission fluid changes have a chance to actually cause issues in the transmission. Wow, just wow. And let's not even get started about the battery. It's not even close to needing to be changed boys. So I went in expecting $84.95, and they straight up changed the price to $140. Then they tried to bs me into getting $3k worth of work done based on bogus recommendations without any accounting of the work that I've had done there recently. Consumers beware of this service department read more

Be careful if you need to use a credit or debit cards at this location. When I went to this place to change a battery of my car key, their machine was broken and they had to take my debit card back to their office to use another machine. About 10 minutes later the clerk came back with my car key and debit card. That night around 1:30 am, someone used my debit card information to purchase some online stuff. The only place where my card information was stolen was at this dealership !! I will NEVER go back to this place again !!! read more

I went here without an appointment to get an easy factory recall fix done. Natalie got me in and out super quick and they even washed the car. I can't say enough about Natalie's professionalism. read more

I can't say enough great things about my experience at Honda West, especially working with Alex P in the service department . He is always my go to person . From the moment I arrived, Alex was professional, knowledgeable, and genuinely cared about making sure my car was taken care of properly--not just rushed through. Alex took the time to clearly explain everything my vehicle needed answered all my questions and kept me updated throughout the entire process. There was zero pressure, complete transparency, and a level of customer service that's honestly hard to find these days. My car was serviced efficiently, runs perfectly, and I left feeling confident and appreciated as a customer. This is exactly how car service should be done. If you're going to Honda West, do yourself a favor and ask for Alex P. He goes above and beyond, and because of him, Honda West has earned my trust and future business. Highly, highly recommend! read more

Things went well. Got a good trade in and great value on new vehicle. Sales guy was hassle free. Straight to the points. read more

Honda West - Car Dealers Near Me - Las Vegas, Nevada

I bought my 3rd car with Honda West and Jilmar been the salesman I have been working with. The process was so simple. He asked me a few questions and he told me he can make it happen and he did. I traded in my lease with 15 months left. I purchased an upgraded vehicle with no down with almost the same payment with my lease. He transferred my rack to my new vehicle with no hesitation,that's what you call great service. The whole transaction took about 2 hours. If you're looking to lease or purchase a vehicle, strongly consider going to Honda West and ask for Jilmar. He won't disappoint! Thank you Jilmar. You're the best!!! read more

Honda West - Car Dealers Near Me - Las Vegas, Nevada

I do NOT recommend Honda West for car service. I went in for a routine oil change on a Friday. The next day, my dashboard lit up with warnings that my brake system was failing. I brought the car back on Monday, and they said they couldn't find anything wrong. By Tuesday, the lights came back on. I returned on Wednesday, and they finally gave me a diagnosis -- saying I needed a new brake master cylinder and a brake bleed for nearly $3,000. I got a second opinion, and thank goodness I did. The mechanic found that Honda West had unplugged or turned off my brake sensors. There was nothing wrong with the master cylinder. If I hadn't trusted my gut, I would've been scammed out of thousands. Be careful! I don't recommend this place at all. read more

Cars are lined up before opening at 7:30am. Why do you have to have someone specific checking you in? Peeps standing around, and I'm waiting for the one person that seems busy. It wasn't that he was that busy, he was slow in coming out when they opened. read more

This was my first time servicing my car here at Honda Wesr and I must say, Robert Olawski was unprofessional. From the moment I arrived to the moment I left the dealership, he was just rude and unprofessional. I came in due to a recall on my Honda civic. He walked up to me and just stared at me blankly. No "hello, good morning, checking in?" Nothing. So I told him that I'm here for my 8:30 appointment and let him know my name. He looked at me confused and checks his iPad. He proceeds to tell me that I'm here for an oil change and I corrected him that I'm here for a recall on my vehicle. I'd assume he's the one with the iPad, he should know what service I'm getting... He then proceeds to ask me if I have been serviced here before and I told him no, it's my first time. With that being said, he gets my VIN and my mileage. Asked me a couple more questions regarding my information and this man could not spell! He had a hard time with the iPad and starts swearing getting frustrated. He ends up giving me the iPad to which I typed my information in for him! He lets me know that he'll text me once my vehicle is ready and proceeds to walk away.. AGAIN, ITS MY FIRST TIME HERE. Am I supposed to just know where tf I'm going??? He didn't even ask if I'll be waiting around or have a ride. I end up getting a text later on the day to let me know that my car is ready for pick up. I get to the service department and I see him on his phone. I'm standing right in front of him for a good 2-3 minutes before I said "excuse me" to which he did not respond. I can see his coworkers to which they were attending other customers looking at him giving him the "get off your phone and help the customer" look. I said "excuse me" the second time and he finally looked up. I told him I'm here to pick up my car and just hands me some paper to sign, gives me my copy and goes back to his phone. AGAIN, IT'S MY FIRST TOME HERE. NO REDIRECTION! Didn't let me know where to get my car. He looks like a clown with how unprofessional he acted That man looked like he hated his job. Lmfao. Will not recommend him as an advisor to get your car serviced here. read more

Service department business model is highway robbery!!! Made an appointment for a single issue with the vehicle and had to wait 4 hours to be told it'll cost almost $2,000!! I declined the rip off amount only to be on the hook for a $240 diagnostic charge! Save your money and time!!! read more

My service representative Alex is a fantastic guy. I brought my Honda CRV in for service. He grabbed the situation with both hands made me feel comfortable with my questions and assured me of what services needed to be provided. I recommend all the service reps at Honda West it especially Alex! read more

This review is for the service department. Had my 2016 Honda Odyssey serviced here for the first and LAST TIME EVER. Problem was a cable would not open the fuel fill door. [The cable itself broke] They replaced the cable at a cost of $635.69 !!!!!!!!!!! Break down is as follows: Cable: $110.54 Labor: 443.76 Misc: 66.56 [that Mysterious "shop supplies" charge] Tax: 14.83 When I got home, I looked up the cable--Honda Autonation, a sister corp sells it to you for $39.15---RETAIL I went to the Honda Odyssey web forum and an untrained customer posted about his own fuel cap cable replacement DIY experience: "Once the new Honda cable was reinstalled, from rear to front, I only made a small adjustment to the latch bracket. It needed a slight bend to allow the door to open consistently. The entire installation job, once I realized where the cable fits, took around an hour. Finding how to open the panels was the most difficult part. I hope this is helpful." This was an HOUR for an amateur DO_IT_YOURSELFER and the highly skilled tech at HONDA West charged me $443.76 for an hour job!! Something stinks here. Thieves is too kind a description of theses guys. Avoid unless you enjoy paying two to three times more than an honest place would charge.. read more

Bought my CRV Hybrid here back in 2024. Super easy and seamless process and have sent many of my friends and family here. Be sure to bring car insurance as you cannot test drive without it read more

Carlo K. literally is a life saver! I came in for a replacement key for a bolt I couldn't get off. The key I needed wasn't in stock and we weren't sure when it would come to the dealership. I was super short on time to get my brakes done with my mechanic that drove into town for me. He offered me a solution right then and there that suited my short time frame that ended up being perfect! If you ever need to buy more parts at this dealership please request Carlo K! He will respect your time and give you any solution you need! read more

I am incredibly disappointed and disgusted with my experience at Honda West. I leased a brand new EV Prologue about 45 days ago, and it has been a nightmare since. I've already had to bring the car in for service at least five times, and only a couple of issues from my list of problems have been addressed. When I initially decided on this vehicle, I was assured that any issues would be promptly fixed and that if overnight service was required, I would be provided with a loaner car. However, it turns out this dealership does not have a loaner program, leaving me stranded every time my car is in for service. On my most recent visit, they kept my car overnight for two days, ignored it the first day due to their workload, and again only addressed one issue. The most concerning problem is that the car's battery stops charging and locks up after it starts, leaving me stranded with whatever power milage range I have left. Additionally, I've noticed that some battery mileage disappears overnight while the car is shut off. I recently woke up to nearly 20 miles worth of charge missing while the vehicle had been powered down. Instead of taking responsibility for their defective vehicle, they continuously blame EVGo, the charging station provider. EVGo is now investigating the issue since this problem seems unique to my car. To make matters worse, I was informed by the service team that Honda doesn't even manufacture the Prologue- their first and only electric vehicle. It's made by GMC, and Honda's service team isn't trained to handle it. They don't have the equipment or parts to service it- not even to change a tire! All they can do is call a hotline and attempt to fix it over the phone. This is completely unacceptable for a brand new leased vehicle, especially considering the promises made. The so called Service Director, Zachary Widder, promised to reimburse me for Uber rides (my only transportation option during service), but he has ignored my emails for nearly two weeks. Copying General Manager Goardon Shek on my emails has had no effect either as it seems they're hoping I just give up trying. The lack of accountability and disregard for my time and situation is appalling and completely disrespectful. I've exhausted my savings on a down payment for this leased car--their car--and spent nearly $1,000 to register it with DMV, only to be left with a defective brand new vehicle that constantly requires service and leaves me footing the bill for Uber rides. This was my first Honda experience, and it's left me disgusted by their complete apathy towards customers. If you're only considering a Honda, I strongly recommend going to Findlay Honda in Centennial Hills instead- they at least offer a loaner program when your car is kept overnight proving they care about their customers. Also, familiarize yourself with the Nevada Lemon Laws to know your protected rights as a consumer. Honda West has no respect for their customers' time or needs, and their leadership shows zero interest in resolving issues or offering support. Save yourself the headache and look elsewhere. read more

Honda West - The charging system in the vehicle locks up and won't charge. - Car Dealers Near Me - Las Vegas, Nevada

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This place is a scam! I first get here November 8th to trade in my wife's car for a Honda Odyssey because what advertise is 0% for 60 months for all New 2025/2026 models, which is not true. The sales guy, Nate, showed the finance team/managers what is stated on the ad. The finance team said well that's not what it's for, only for Ridgelnes, Accords, and HRVs only. So we left and went to Toyota down the street and got my wife a car. I was still in the market for getting a car myself and remembering what the sales rep said 0% for HRV, Accords, and Ridgelines. I submitted my car to see the value, and someone called me at 6:08 pm November 14th. I explained to her that I wanted the 0% for 60 months and 90 day no payment, she replied she is not sure to let her talk to financing and she will text me on what it applies to. At 6:28 pm she reaches back out via text message and confirms that the 3 vehicles all apply for the promotion. The following day at 10:38 am someone else calls me and asks if I am still interested, I then again repeat what I am looking for and confirm what was told to me was correct. She said yes and I scheduled an appointment for 1:00 pm. When I finally get there I was told by the Sales Rep that manager, Daniela, said no the 0% for 60 months and 90 day payments are only for the Honda Accord and basically said oh well. Even though I confirmed and the 2 different individuals I was in contact with both checked. So Daniela proceeded to remind me that she helped when the service team scratched my black Honda Accord door and the issue with Honda Civic being damaged by the service team. This dealership has messed up multiple times and proceeded to blame someone else and refuse to take any accountability. Save your money and go to Autonation or Findlay Honda, that way you can have a proper buying experience. read more

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Honda West makes the purchasing process fairly easy. You leave the dealership feeling good. The issues come afterwards. We noticed an issue with the car shortly after. We called the dealership and brought the car down. The service department advised us the parts had to be ordered and when they do come in it will either take all day or they may need the car overnight. The shuttle bus only drops off. They advised us the shuttle bus no longer picks up and they do not provide a loaner even on brand new vehicles just purchased. Do your research when buying a Honda. Plenty of other Honda dealerships in Las Vegas and Henderson to choose from that may offer this service and should offer with issues on brand new vehicles. Disappointed in Honda West! Update: Beware of Honda West!!! My wife and son have purchased multiple cars from Honda West. When it comes to loyalty, Honda West does not appreciate return customers. I can't stress enough how nice, professional and attentive they are to you when selling you a new car. After that, they don't answer their phones and never call customers back. You are no longer important to them once you need service. They will also tell you "their are no notes in the system that you spoke to anyone or left a voicemail". I spoke with Robert in service. Provided my callback information and was ignored. The reason I know I was leaving Robert a voicemail when I called back multiple times is because he has a personal message on his voicemail that includes his name. Please don't make it seem I was calling the wrong place and this is my own fault. Take accountability and hold your service advisors to a higher standard. We will be going elsewhere in the future, hopefully to a dealership that actually values return customers! read more

A thank you to Ty Miller for an excellent experience servicing our Honda recently. We were able to be seen without an appointment as a walk-in. Despite the service department and dealership looking pretty full and being busy, our entire wait time from start to finish was just over an hour, which was very reasonable with us not having an appointment. Each of the staff we encountered along the way was kind and helpful. They didn't push unneeded services on us at all. The dealership had several comfortable waiting lobbies and provided a TV for entertainment while waiting. Prepackaged snacks are available for purchase along with complimentary coffee, hot cocoa, and water. Ty let us know our Honda was done and shared a very thorough inspection report with us. The report even included a video, and he went over anything found with us. Top notch service. Thank you Ty for making our day of car service so easy, friendly, and thorough. You rock! read more

Came in because my car maintenance code popped up. They told me it was the brake fluid. I leave after 2 hours waiting and notice another code on my dash. I come back they tell me it's for my oil. I don't understand why I wasn't told oil needs for be changed too. I would have agreed to do it as well had I known. Not coming back here. read more

Thanks to Megan for starting the process with my internet search and for Marcus my sales consultant for explaining everything about the Honda Accord Sport L Hybrid and closing the deal. He was professional and has a great demeanor and personality. I really enjoy the new car and best of all, it is a Honda. I highly recommend Marcus and team for your next purchase or lease. Thanks Again everyone at Honda West !! Thanks Rob read more