Bought car , Finance rep Sabrina sold me extended warrenty $2000 , next week i asked to cancel , she made appointment for me to come , i drove all the way there , she didn't answer my text , receptionist told me Sabrina told her to tell me can't cancel , she never answered my text or responded to me after , Year later i was trading car in to Toyota , Toyota rep told me i can cancel refund , i got run around from honda again , then Sabrina claimed she was going to refund cancel BUT I DIDN'T SHOW UP , BOLD FACE LIE , IF WAS TRUE SHE DID NO CALL OR TEXT CONTACT ME ASKING WHY I SUPPOSEDLY DIDN'T SHOW UP ????? Bob Laudick is awesome read more

Honda Windward - Car Dealers Near Me - Kaneohe, Hawaii

July 2024: OK updated review to ONE star unfortunately:7/24: Stay tuned. I'm on my 3rd tow into Honda W'ward and they still have not fixed my power steering and I'm out $1500.00 so far? WTF? Sorry but that's the only word I'd use. I have a truck I use for our remodel and after picking my honda up last time, I only drove it once and then 2 weeks later found all the power steering fluid was al over my grass (and killed it). Getting towed in AGAIN tomorrow. I refuse to pay another PENNY. I've already paid twice and they still have not done it properly. This is strike three; you're out. If they charge me ANYTHING, I'm taking them to small claims court and a BBB complaint. PERIOD. I'm not rich; I've already paid more than the average power steering repair!!! Enough pilikia! I could not even get through to service by phone until THREE calls. Strike THREE. Never EVER again. 6/24 three stars: Got towed in today because my old now 24 yo Honda CRV is losing steering fluid and making weird knocking noises so I'm afraid to drive it in as no cellphone (looong story) so if I breakdown I'm out of luck. stay tuned! but they do good clean work at decent prices...which SHOCKED me. 2023 five stars OLD way outdated review: Dealers? USUALLY THEY RIP YOU OFF, RIGHT? They were my LAST priority....then my usual Kaneohe mechanic expanded, more employees, fancy black T's, started using non OEM parts, and my distributor rusted away in 1.5 years and had to be replaced...again by this shop.Was charged 2x the price of the NON OEM part too. (goodbye Ricky; it WAS great for 10 years...) I called around for a timing belt replacement on my 23 yo Honda CRV. ONLY the Honda dealer had OEM parts AND replaced all the belts removed during installation of the timing belt...AND? The price was just a bit higher than my old mechanic who did not use Honda parts or replace all those extra belts. So...Honda Windward got my business. and did a GREAT job. Decent price--which TOTALLY SURPRISED ME. I'm an Iraq vet and disabled--on a BUDGET...so that part WAS expensive but better than most and I got better parts! read more

The service at Honda Windward is the best! The people are so nice and very prompt when they say it will go in at certain. Nice waiting area and super nice staff. Easy to get appts too. I had a Camry before and it was so hard to get an appt you had to wait weeks sometime. I love my Honda and the service center! read more

I've been a satisfied customer of Honda Windward for many years. I trust and respect their staff and value their advice. When my Odyssey needs service I know it's in good hands at Honda Windward. read more

Jesse the salesman was right on really helpful and understanding but financing team Sabrina didn't care to take in that we were there from 12 till 530 tryna get approved for a car so we waited from 12:00 till 5:30 it was about 5:15 when she finally came out the back room and approached Jesse stating in her extract words "I didn't get to your paperwork I'm gonna finish my customer first" I mean I understand that her customer bought a 60k$ TYPE R HONDA but the way she came out the room and saying she was gonna finish up with her customer first made it seem like me n my girlfriends money wasn't enough for her but anyways me n my girlfriend left because our son was hungry getting home around 5:38 we waited only until 7:00 I get a call from Jesse stating Sabrina couldn't get us approved so I guess if you don't have 60k to buy a car don't go to honda windward very bad experience for first time car buyers read more

Wade the advisor was very helpful especially during a busy time which was the day before New Year's Eve. Very nice and respectful staff.

Whoever ( female ) answered thr phone yesterday at 10:30 am at the service center is very impatient, unprofessional & unfriendly. Please do not let her speak to intake customers or maybe even regular customers because I wanted to schedule a service at this location since it's closer to home instead of commuting to Pacific Honda. After my interaction over the phone with her & reading the multiple negative reviews, I decided to cancel my appointment & schedule it at Pacific Honda as usual, instead. It's so sad that I can't bring our truck to a closer location. It is such a turn off to speak to someone so uninterested in assisting loyal Honda customers. I must say that imho maybe 7 times out of 10, males, in customer service, sometimes seem so much easier to speak with. read more

Come here to do my transmission fluid exchange and brake fluid exchange. Best value when compared with Pacific honda and Tony Honda. Definitely Will back for future services read more

Honda Windward - Car Dealers Near Me - Kaneohe, Hawaii

Wanted to set up an appointment because I got a notice from Honda about my 2022 civic's EPS gearbox that might affect the rack stroke. The lady at the service department who answered the phone that worked today 02/12 at 10 AM, was rude and ignorant because she said I can just schedule an appointment with my oil change (which I'm not due yet for a couple of months) or if i wanted to schedule an appointment separately because i'm also moving soon and wanted to get this looked at. Sure, let me continue driving my brand new civic that I bought from this dealership, until something goes wrong and God Forbid I crash into something because I couldn't set up an appointment because i "should just wait until my oil change is ready to be changed to schedule" Thanks for caring about me as someone who believed in your dealership and was treated like this, read more

We visited Honda Windward to test drive the new 2025 HRV Sport, and we stayed for the excellent service. Greg gave us a thorough tour and overview of the automobile and its features and answered all of our questions. We were actively car shopping, test driving other compact suv models, and chose the HRV Sport after our second test drive. Greg was patient, knowledgeable and just a pleasure to work with. We appreciate the outstanding service from the Honda Windward staff, and especially want to thank Greg, Frank and Sabrina for making this such a memorable experience. read more

The lady who works in the service department with the glasses, should not be working with people. She made the mistake of giving me the wrong car key and then blamed me for it. She continued to blame me for taking the wrong car key rather than apologizing that it was her mistake. I do not know how they can hire someone like that who is suppose to be in customer service! what a joke! There was no accountability on her part. I will no longer be taking my car there for service nor buying any of my Honda cars there. Granted, I was upset and used an expletive walking out because of the way I was treated my bad. Get it together Honda! YOU just lost a loyal customer.. read more

DEFINITELY 5 STARS & MOOORE! Claire & her finance manager Juan did such a good job getting me into a Honda Accord! the process was easy, a lot of back & forth but that's normal when purchasing a vehicle on your own with not so good credit, but they did their thing & we're able to get me into the car i wanted! & what made the experience even more over the top was that Claire brought the car to me at my job! that was so appreciated! if anyone is looking for a new vehicle, go to Honda Windward...ask for Claire & she will definitely get you a vehicle! THANK YOU CLAIRE & THANK YOU JUAN! i would definitely go back in the future #ASKFORCLAIRE read more

Honda Windward - 2021 Honda Accord...what a beauty! - Car Dealers Near Me - Kaneohe, Hawaii

Kanoa has provided such excellent service. I brought in my car for my annual inspection, and when I picked it up, he let me know that they noticed my AC was blowing a little warm and had found a free fix for me under my extended warranty. I don't know that much about cars and inspections, but I don't believe a working AC is needed for your car to pass. They still found an issue that they could fix for free and offered to help the following week. The AC fix did take about 4 hours, and since I live in Kailua, he offered me a ride back home so I didn't have to wait. They have a nice sales room and waiting area (with free coffee) so I had brought my computer and didn't mind waiting anyway. read more

I have historically made the trip out to Tony Honda for my services but thought I would switch to Honda Windward, Being that I literally live around the corner from there. I made an appointment online checked all the boxes. When I got in for my appointment today, The receptionist very rudely Told me that I don't have an appointment, even though I got the confirmation email from them. She said did you get a phone call from us and say I gotten a voicemail confirming my time. She said unfortunately we cannot see you today because we have too many other people scheduled. What is the point of making an appointment if you can't be accommodated at the time you were confirmed for. If the receptionist wasn't so rude, I would've considered re-booking. But at this point I would rather drive all the way out to Waipio Rather than come back here. read more

Brought my first car from them and I live on a different island ! they sold it to me with a head gasket oil leak ! Not even 1 week after I got it , it started smoking . I had to unload all my kids on the side of the road because the smoke was coming through the vents. Never told me about it nothing about the oil leak. Even a missing part on the roof railing. When brought up to them they said "it's not mechanical but you can order the part through us and we can ship it to you ! There was a slow leak in one of my tires . They practically sold me a lemon car ! They are being reported to BBB and I've been thinking of hiring a lawyer to take them to court for selling a lemon car ! The sales guy Abe was great ! Sabrina my finance person was great in the beginning but as soon as I signed my paperwork and told her about the problem she never returned my calls even though she said she'd help me ! They all knew I was buying a bigger car so my kids could sit comfortably and be safe ! Instead they sell me this lemon vehicle putting my life and kids life more in danger ! read more

I have had my Honda Pilot for 7 years and purchased the extended warranty. Honda Windward has serviced my car and the service has been great, customer service answers all my questions and concerns except, that I have been waiting for my air conditioner part the compressor to come in for 5 months now and the part is in the backlog. My question is: Does it take a different A/C system for the new Honda Pilots? I see a lot of Pilots being sold and I have to accept the answer that there is 6 other customers with the same problem on backorder waiting for the exact part to come in. I can't even get rid of my car because the A/C doesn't work. Living on the west side, A/C is important while sitting on hour of traffic 5 days a week. Just waiting for the call that the part is in. Crickets!!!! read more

From the get go it was awful. The sales guy was the only good thing. Finance manager dropped the ball a few times and made the process take unnecessary time. I'm talking weeks till it was all squared away. The brand new car I bought died on the highway in less than 4 months. Due to a faulty fuel pump. Had to have it towed there. When picking up my car I noticed a couple scratches in the side and grass stuck to the back. I told them that those were not there before the service so the big boss tells me "If you think that we did that then I will take care of it and also the little scratch on the front (that I said I did) at the same time because it's a new car. Those were his exact words. Well when the time came to fix it, I showed the body shop guy the two scratches and he said that he was only told to fix the back scratch. And he called the big boss and was told to charge me a cheaper rate to fix it. What a lair!! I could go on and on with the body shop lady being kinda rude too. Whatever, it's the last time I'm going there and I'm gonna get rid of this brand new car and take my business elsewhere. Don't need to deal with their bullshit. . read more

So sad. Went to Windward Honda ready to buy a CR-V EX-L. Ive been a loyal customer since 2011 and bought my 2016 Odyssey from them and did all the services there. I even had the the title to the Odyssey with me in case we could do a trade today. The salesman that I initially talked to was with a customer so he had me talk to his senior salesman. I asked about 2020 models, and he gave me the MSRP. When I said the other guy said I could get a good deal on the 2020s he said that he could go about $1,000 lower but that was it. I asked about the 2021 Hybrids. They had none in stock. I was on the fence about the hybrids and could have been steered toward a 2020 or 2021 gas model. But he was vague when I asked about discounts or prices other than MSRP and didn't talk about trade in value of my van. I left there thinking what a waste of time driving over there. Went to Pacific Honda and got a 2021 EX-L. Could I have gotten a better deal on the 2020, maybe but this whole incident ruined Windward Honda for me. Things have really gone down for Windward Honda. Maybe that's why they still have unsold 2020s. read more

What a rip-off, especially if you are a woman. Appt. to have routine maintenance quoted at $200.+. My mistake was requesting a safety check be done at the same time. Another $600. in corrections was found, & that didn't even include new tires, which have been the biggest expense in the past. It was things like replace windshield wipers & drain brake fluid & replace. Yes, my fault for giving the OK .The topper was the poor service from the shuttle bus driver(no communication) & the staff member who failed to deliver my completed car(I had to inquire if I could claim my car because it was sitting there 50 ft. away after I had settled the bill). Not returning there & lesson learned: never get a safety check at a dealer. read more

Bought my first car at Honda Windward from Kevin A. He was helpful, upfront, and a very genuine guy. He helped the process move smooth and efficiently. He deserves five stars. My only caveat is the Sabrina who worked in finance. After not wanting to purchase extended warranty she treated me as disrespectfully as one could. Sabrina needs to work on her customer service. One star for Sabrina. Kevin A. is great. Sabrina bad. read more

Scheduled maint; done before promised. The coffee n waiting area could be a better experience; don't forget-most decision makers and movers/shakers are women. You need an update. Just saying. Unless you were going for "vanilla" n unattractive this is a MAINLAND looking store. GUARANTEE more local vibe will change your business for the better!!!!! Spent a lifetime in Sales/Marketing- U need a different eye GUYS. read more

We visited Honda Windward on a Sunday! We were lucky to meet Adam Cho, who was simply the Best Salesman on the Floor! Adam listened to our needs and did an outstanding job hammering out a deal that we wanted for this new 2024 Honda CRV. Adam made the whole encounter easy and he made us feel that we were dealing with Family! I can truly say that this encounter with an Auto Dealership was the Best and Easiest!!! Mahalo and Aloha! read more

If you are looking to purchase a car, check out Honda Windward in Kaneohe. I just bought my 2025 Honda HRV from Honda Windward. Salesperson Claire Prestoza was friendly and knowledgeable. She created a welcoming and positive atmosphere for the transaction. She answered all my questions in a kindly manner. I highly recommend Honda Windward. "We'll make a believer out of you" read more

The dealership and workers INSIDE are very helpful, accommodating and so so friendly. It was a dream experience getting our car. BUT, the service center and whatever they wanna call the other center below the dealership because apparently it's not part of the service center, has HORRIBLE service. Absolute nightmare scheduling an appointment and asking questions. Rude and brief. read more

Great place to get a Honda we just bought our Ridgeline there about three weeks ago just love the Ridgeline for the trunk in the back bed and just drives like a car really like it all my boat like a champ read more

I have bought 3 cars from Honda Windward over the last 7 years but hands down best experience was my most recent with BLAKE SUENAKA. I came in to trade my mom van in now that my kids are bigger and mommy can get a sportier car :) I was going between the CR-V and the Accord. I went and test drove both on pretty long drives and Blake was great, answering all my many, many questions along the way. When we got back to the dealership, I had called my dad to ask his advice which one he thought would be a good idea. Being the dad he is, he promptly jumped in his car and drove down to the dealership to meet me. He then wanted to test drive each car himself as well to be sure he could give me good advice. Blake didn't even flinch. Told us jump back in and let's go again. Went on the same long drives all over again, answering tons of questions (ones he already answered for me) again, along the way. He was so kind and thoughtful about the situation, knowing my dad just wanted to help me. He took his time with us, never made us feel rushed or pressured, and never got annoyed answering the same questions again. He just gave us all the information we needed to make an informed decision. It was an easy decision which car after that. The sales process with Blake was great. He was knowledgeable, transparent, and tried his very best to ensure I got the best deal possible for the exact car I wanted. I felt super validated and heard when I gave him what price I was needing to keep my payments at and what price I was looking for regarding my trade in. He fought for that price all along the process, and thanks to his persistence, and the phenomenal finance manager, Sabrina Dela Rama, I was able to drive off with the exact car I wanted with all the bells and whistles I had hoped for. I want to ensure to say how grateful I am to Sabrina too, who helped crunch those numbers and spent so much time answering all my many financing questions as well. The % rate, while not what it was last time I bought a car, she helped get me the best possible rate in this current climate, and I was happy for that. Blake was so awesome even after my purchase. I left my dash cam in my van that I traded in and he helped my retrieve it and some other things I had forgotten in the van. I also work late on weekdays and was having a hard time finding time to come down and pick up my weather floormats. Blake went above and beyond and went and helped place the order for me, got the invoice for me, sent it to me, and set up for me to call in my payment, then grabbed them for me, and held onto them for me so I could come by after work in the evening to grab them. He didn't need to do that, but he did because that is the kind of guy he is. He really wants to help, and I very much appreciate him for that. And to the unsung heroes of the Service Department (JUSTIN and KANOA) and all the techs in that department, I legitimately bought another Honda instead of another brand because of how awesome these guys are and how much I trust them. The thing a lot of people don't think about when they buy a car is that when you buy and car and a warranty, both are useless unless there is a solid service department. Issues with your car are inevitable, but when they do happen, being able to get your car in fast, fixed fast, and fixed well is worth everything. Having a warranty doesn't do you any good if you can't get an appointment for repair for 6 weeks or if they can't get the parts you need. I have always been able to get my car in when I needed to, fixed fast, (service shuttle too! Their drivers are so sweet), and just overall great. Justin and Kanoa ALWAYS go above and beyond to ensure each customer is taken care of and feels like a valued customer. I know I have every single time. I had some really tough issues with my last car, and they made each experience so seamless, stressless, and easy. I am super grateful to them! Overall, I would like to say how appreciative I am to BLAKE SUENAKA in sales, SABRINA in Finance, and JUSTIN and KANOA in Service. You guys are the best team ever, and I am so grateful for all your help! Thank you for making my experience with being a vehicle owner so great! read more

Kanoa is our service advisor and always provides excellent service every time our cars need to be fixed. We got our car from another dealership, but always service it at Honda Windward because working with Kanoa has always been pleasant . There have been a few times when we had parts that needed to be replaced and he was able to get it covered under warranty. Our old car needed a new alternator and he was able to give us a discount. He always calls with the estimate before the work is done and the car is ready before we know it. read more

I usually post a review for negative experiences. However, this is an exception. I'm now a proud owner of a Honda Ridgeline. I worked with Claire. From day one, she was straight to the point and exuded confidence that no matter what other Honda dealer I work with, Honda Windward would have a better price. Now, would I take her word for it? Of course not, I had just met her over the phone to inquire about what their inventory looked like. I went to the other 2 Honda dealers on Oahu. They wouldn't give me an out the door price, but gave me the textbook slick sales mumbo jumbo to get me to bite and commit. I returned to Claire at Honda Windward and went over an itemized breakdown of sticker price, discount, fees, etc and arrived at an out the door price that I felt was reasonable enough to not consider going back to the other dealerships. Fast forward approximately 2 months after my $1,000 down to order the trim I wanted and occasional status updates. Couldn't be happier. Minor hiccup with a missing accessory I had paid for, but their courteous responsiveness to get it to me asap was much appreciated. All the other people I worked with at Honda Windward to get the keys into my hand to drive it off the lot were easy going, never felt pressured. Best car buying experience I've had in a very long time. Ask for Claire and you'll see what I mean. read more

We took our 22 CRV Touring to get a tire plugged. Said they couldn't repair it and we Needed to buy new tires, which the salesperson said he has in stock and are made specially for our car. Took our car to Lex Brodie's in Kaneohe and two hours and $46 later, we were driving home with a repaired tire. They said that the tread depth is a little low but don't need to be changed yet, but to please consider coming back when it's time to replace our tires. I'm pretty certain I will and pretty certain I'm done with Hondas and sticking to Toyota from here on out. read more

I hate car shopping and dealing with dealerships, I hate it I hate it. Because of this, I've never had a situation where I actually WANTED to buy a car from a dealership because the sales guy was so helpful and working hard to earn my business. That is, until now! I have to give an extremely positive review to Stan Nakano for helping me out. I ended up choosing a different brand of car altogether (I love hondas, this was just a joint decision and we went with something else), but wanted to take a moment to give Stan a heartfelt thank you. Stan was able to answer all my questions, he pushed for a great deal for me, and was consistent in following up and checking to see if I had any questions. He even went out of his way to try and get me a test drive on the other type of car I was looking at (Windward Honda had it on the lot). I liked that he didn't bad-mouth any of the other cars or dealerships I was looking at as to me that's always a red-flag of a shady salesperson. In regards to Windward Honda, they did come up with a price which was already better than the "employee pricing" that another honda dealership was offering, I felt like they were upfront and ethical. No gimmicks just a straight up good price. Sorry we weren't able to do business, but I wouldn't hesitate to work with Stan Nakano again. read more

Bought a new car from them and called to figure out a setting question that wasn't in the owner manual nor answered using a Google search because of the equipment and model of my car. Robert said he'd call me back with the answer and he never did. Once you take the car off the lot customer service goes out the door. Won't buy another Honda from them and I bought 2 I 3 years from them. read more

** WARNING ** Photograph your car at drop off! So incredibly disappointed. They damaged my vehicle and then gave ME attitude about it Instead of trying to correct the problem. Their service manager needs to be given some training in customer service. Went in for a simple oil change and one of the kids working there managed to scratch my car door all the way to the metal. Looks like by his belt or a tool at waist level. All the manager, dalton "does nothing" could do was make some dumb show of pointing out that "their walls were blue so it couldn't be here" no one said they hit a wall. He basically called me a liar and said "if we did this then I want to help you but if we didn't then I don't" and preceded to give me irrelevant excuses for why he wouldn't even consider that it happened there. Well my car didn't arrive with a great big scratch on the door with a curl of paint coming off. He "helped" by getting touch up paint that will look horrible but basically wasn't interested in doing anything but make excuses. Then when I show up the next day to have him apply it he tells me we put in a bad review (because they lost my appointment and charged me for unquoted services without approval AND scratched my car WTF not a 5star interaction ) and then says "he doesn't even want to do it anymore" HORRIBLE UNPROFESSIONAL customer service. How is this guy even in management with an attitude like that? How about trying to solve the issue and admitting that an accidents could have happen even if you did want to back your staff. Sure they've got a bunch of great reviews from jobs that went correct (because they beg you for them) You can tell a lot about a company by what they do when stuff doesn't go right. This company gets an F minus. read more

Honda Windward - Technician Scratched my car during service. - Car Dealers Near Me - Kaneohe, Hawaii

Got my wife's car back from routine service/oil change. They left a huge scratch all the way down to the metal on it. They also charged her for a tire rotation without her approval. The tires didn't need to be rotated. They had installed them just a couple months prior. She went back today to speak with the service manager, Dalton Baker, about it. He said that because I had left the above review on Facebook, after being solicited by Honda Windward to leave a review, he would not help her. If that is the kind of response that comes from management it is no surprise that employees are mistreating vehicles and customers. read more

FRED was our sale man. TERRIBLE TERRIBLE TERRIBLE. my sisters first car experience and he didn't make it wonderful one. THEY DIDNT MAKE A BELIEVE OUT OF ANY OF US! She bought the car tho. Because it was what she wanted despite FRED being a TERRIBLE,RUDE, IGNORANT PERSON! He tried to take my sister on the side and sign papers. Him knowing I was there to walk her threw it all! I called the manager the next day. He didn't help at all. And this is our 2nd time purchasing a vehicle from them. NEVER AGAIN! FRED YOU SUCK!!!!! read more

I was in the waiting room when I started talking to one of the workers who was making her coffee. She was such a lovely lady, I absolutely loved talking with her. I thought it was going to be cut short but then aunty accidentally whacked her coffee and spilt it all on the wall LOL she cleaned it very thoroughly and proceeded to talk with me all the while. She was so sweet! Aunty, if you're reading this, I have not forgot about you and your hubby's Hello Fitty story LOL anyways, Honda Windard is the hubby dealership for his Lil Honda Fit and I came in to do an oil change (I would have loved to do it myself but since the dealership uses the fancy stuff, I can't get the damn thing unscrewed ): I hate the wait but this recent time was so enjoyable. The woman, who helped me out in the waistline (outside), she was cute and she went through the trouble of calling and trying to find a quote on one of my tires because it had a bubble on it (even though I told her all I care about is the oil change(I had plans for the tire at a different location bc I could get the tire on my own much cheaper than what Honda Windward would have charged me)) Be careful not be overcharged!!! Once my oil was changed, I left the lot only to bust a U turn because they didn't reset the dashboard for the oil and I got paranoid that they didn't change the oil at all. This tall good-looking ginger head with a man bun (and I can't remember if he had a beard) had came through and helped me out with that and man, when I tell you I drove off and it didn't hit me to ask for his number to set him up on a blind date with one of my girlfriends LOL I did tell her about it tho. So, Honda Windward, if you get a bunch of local girls from Waianae stopping by LMAOOO I'm sorry but they're just gonna look. Overall, service is sometimes quick but they have a waiting area INSIDE, with a TV, USB charging dock, Coffee, Tea, Water and a little bit of snacks all inside FOR FREE!!!! Cause that's what's important! They also have a bathroom and a vending machine (that part you get pay for). I would recommend...Not sure, if they'd take anybody that wasn't Honda or from Honda Windward but aye, they get choke cars and their customer service is pretty good too. read more

I purchased a Honda CRV. The purchase was smooth and quick. We had a check ready to go and just needed a car. After doing more research we did find that we paid slightly higher than we should have, but honestly we weren't trying to haggle and just needed a car. The reason for the low review is now that my safety inspection (the one they did at the dealership) has expired and I am trying to get a new one my tint (that was on the car when it was purchased) will not pass inspection. I contacted the dealership and now have to pay $100 to have the tint removed and replaced. Not to mention I had to take off of work to sit at the dealership for four hours while they take care of it. I think it's pretty shady that they would sell a car that can't legally pass inspection and now it's my problem to deal with. read more

SERVICE DEPARTMENT: Have been going here for almost 10 years. Incredible, reliable, top notch customer service by the service department. Dalton ensures only the best customer service for everyone! This place makes owning a Honda super easy and pleasant. Thank you so much for all of your help for all kinds of situations. Always willing to go the extra mile for customers! This department has to be one of the best and most efficient service departments from dealerships on the island. -not paid or requested. just a thank you for having my back all the years in many situations. mahalo! read more

I sold my 2019 VW Jetta to Honda Windward on September 14. It's been 12 days since then and they haven't paid me. They've had the car advertised for sale on their website, but they won't send me a check. I was promised a check would be mailed to me immediately. No follow up by them and no payment. If you're considering selling your car to Honda Windward, DON'T DO IT. You're not going to get paid! read more

This review is in reference to their service department. We bought our CRV from Pacific Honda and left a message for Pacific Honda service dept. No phone calls were ever returned by Pacific Honda which I found this rude and disappointing after referring numerous friends to them. I made contact with Honda Windward service dept. where they warmly accepted us as a new customer, took care of a few recalls on our car and found the problem that our car went in for. I am pleased with the service they provided me, from checking in my car, to shuttling me home and back, to contacting us about the status problem found on our car. They just made a new customer and willl be referring all my friends to Windward Honda now! Awesome job! Kudos to service advisor: Kevin - Mahalo! Update review: Car sales/Lease: today we went to HONDA Windward with an interest in getting a car. Whether it be an accord or CRV. We were met by Mike, then by Dalton Mills. Absolutely wonderful people! Way to represent the Windward side! Outstanding customer service, friendly, helpful and kind! Without any hesitation Dalton showed every car we wanted to look at and explained all the different features. And most of all, they made us feel like home. The prices were reasonable. They made a believer out of us! Thank you HONDA Windward! read more

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The service department is super shady. Deceitful practices. Lied to us about having a warranty. They make more money making people pay cash instead of honoring the service contract. Took a Honda Odyssey in to the service department due to the engine overheating. The service department said we needed to replace the engine fan. We told them we had an extended warranty but they couldn't find any record of it so we ended up having to pay $550 cash. Then I get home and find the service contract, called them back and they tell me there was nothing they can do at that point since the work was already done. They told me I had to call the warranty company and try to get reimbursed. Warranty company only reimbursed $400.00 so basically Honda windward gets to keep the extra $150. No wonder they lied to us about having contract so they can rip people ofd. Overcharge for their services, lie about warranty, knowing the warranty will only cover the fair price for the work. Left a voicemail and email for the president, haven't heard back and it's been over a month. read more