I had a very similar experience to Paulo B -- a great one! After an accident that crumpled up the front of my Ford Focus hatchback I contacted Horn's after reading about their great reviews. Since this was my first big accident I wasn't sure how the whole process actually worked with picking an outside repair shop besides the one provided by the insurance company but John explained things and assured me I'd be taken care of whenever I wanted to drop by their shop, no appointment needed. I came by the next morning and they remembered my call the day before which was nice because I felt like they worked a little extra to make me feel better about not know what the heck I was doing...haha. One of the things that appealed to me about Horns was the readily available complementary shop/rental cars they provide to customers while their own cars were being repaired. When I was completing my paperwork John arranged to have a rental car be brought in for me. However, less than 5 minutes of waiting for the rental, during which time I went to clean stuff out of my poor broken car, the owner, Patrick, stopped by to introduce himself and let me know that there's a brand new Toyota Camry that I could use instead of the rental. Uhh sure, I'll take it! Patrick even offered to switch out the car if I needed to because I mentioned it was significantly larger than my own car and the parking situation in my apartment is a bit tricky. Lucky this wasn't needed but I had no doubt they'd accommodate me if it was. It took about 3 weeks to do the repairs during which time John thoughtfully provided calls and text message updates. Plus, they even squeezed in a last minute repair for a pre-existing problem with severe vibrations I've noticed that's gotten progressively worse over the course of the past year. I feel the vibrations may have gotten worse after the accident but my car was in such bad shape already it wasn't even something worth fighting the car insurance company to cover. In any case, Patrick mentioned he noticed the vibrations too and had one of his guys check it out and fix it at my request since it was in the shop anyway. I'm sure this may have been a little bit of an inconvenience because they probably got the thing cleaned up and buffed after the initial repairs but they didn't let on if so. When I picked up my car and drove it home, and even after the first few days after having it back, I could not stop smiling, laughing and genuinely enjoying driving my car again after about a year of seriously considering selling it. The front repair work looks fantastic, the whole car detail makes it shine like it hasn't in a long while and there is absolutely no more hint at the horrible vibrations that's plagued me for so long. It's funny that I previously took my car for a diagnostic check specifically for the vibrations but to no avail -- the other shop said it was fine and that the motor mounts weren't due for a change yet, I feel partially because they were busy too busy and partially because they didn't sit and drive in the car themselves in which case they'd have felt how bad it actually was. In a way I'm a tiny big thankful for getting into the accident because it brought me to Horns where I pretty much got a brand new car. Thanks so much to John and Patrick for being so responsive and patient about my questions regarding the accident repairs as well as the attention to my car as a whole. To top it all off everybody I encountered there provided warm and professional service throughout a potentially difficult process. I hope this review helps more people get to Horns and have their cars fixed to be brand new again too. =) read more

Was recently in a car accident and was referred here by insurance agent. I had the best experience with them. They where very nice and super professional. Kept me informed via email and phone calls on the status of my car, also provided me with a loaner car. My truck looks brand new, they did an awesome job. Im extremely happy and would bring my cars here again. read more

This is a very good body shop. Some lady hit my Porsche Cayenne on the right fender/bumper. When i got it back it looked like the first day i drove it off the dealer lot. It was hard to tell where they painted the car. The color match was very good. There were no orange peel marks like the original Porsche paint. Other low quality body shop rush the color sanding/polishing stage and you have nasty orange peel paint. Ive could of taken it to the Porsche dealership but very few dealer do in house body repairs and they secretly send it to places like Horns auto body and charge you double. read more

Excellent customer service and very professional! My car was taken here after getting rear ended. Patrick and his team made sure that everything was taken care of, they even helped me deal with the other party's insurance and was always reachable when I have questions and updates on my car. The process was very easy and stress free. My car came out like brand new, if not, better! read more

This place is as good as it gets! The customer service is amazing, as well as the prices. I was a bit nervous because the insurance was not going to pay for the damage to my vehicle and every cost would be out of pocket. The prices were so reasonable and affordable that I even tacked on a few extra repairs because it was such a good deal! I left my car at the beginning of the week and everything was done within 4 days..AMAZING! I will definitely be coming back next time I need a few dings and dents fixed. read more

I've been to many body shops and got work done on my cars before but there has never been a shop like Horns! They made my bumper look a million times better! It even looked better than the rest of my already gorgeous car if that's even possible! I was referred by my good friend and insurance broker Robert Marquez! I will be back! read more

My car was rear ended by an uninsured motorist. I took it to Horn's Collision Center and they took care of it right away. I'm very happy with their service, they are very kind and professional there. The owner is extremely friendly and I will definitely refer this place if any of my friends need work done! :) read more

We knew Patrick because of our insurance. After he worked on my brother's car, we liked it and we started to go back. Unfortunately, a car crashed on my driver and passenger side door that made us replace the whole thing. After they fixed our car, it almost looked like nothing has happened to it and it even looked way better than before. We are 100% pleased with the work and will be coming back (hopefully nothing bad). read more

Amazing customer service! Patrick went the extra mile to make sure I was satisfied with the service they provided. Provided me with free car rental after my insurance didn't cover it and realized how irritated I was. Did a great job painting my car and fixing the gas tank. I totally recommend(: read more

Horn's collision center is a great, trustable place to go after an accident. Patrick goes beyond to help out his customers, he and his entire staff makes the process easy, treats you like family and they make sure you get your car back on the streets as soon as possible. I'm so glad I was referred to place. read more

We took our BMW 328i to Horns and the work was fantastic. Patrick was very easy to work with. He made our car look brand new again. It's reassuring to find a collision repair shop that will do a quality job and honest at the same time. read more

JOSH IS THE PERSON TO SEE WHEN YOU GO. PLEASE SEE JOSH!!!! Words can't express on the good experience that I receive with my truck. I had just got my truck not even a month and had a hit and run. And I was referred to these guys. They took really good care of me and my truck as well. Even detailed my truck once it was done. Definitely recommend them. They always keep you informed about your vehicle while they have it. THANK YOU JOSH. YOUR THE BEST!! read more

I've known the Horn Family for about 10 years. Their family is legendary in the auto body business in Long Beach. They run a great business and do high quality work at competitive pricing. I drive all the way from Ladera to use them. read more

Patrick at Horns Collision Center did a fantastic job on my Camry. The attention to details and their customer service was excellent. I was kept up to date on the progress of my repair. I would definitely recommend this shop to anyone. Call and speak to Calvin or Josh, both of these guys are great to work with. Thank you guys so much for a great experience. I am very happy with the result and the great price. AAAAAAAA+++++++++++ read more

Amazing service!! John kept me informed with the status of my car the entire time. They did an incredible job repairing my car. My car looks better than ever. I highly recommend them! Thank you Horn's Collision!! read more

Horn's Collision Center offers excellent service. Great repairs and customer centric service. I highly recommend them.

Our family has been getting work done for all our cars for years. Patrick, Calvin, and everyone at Horn's Collision Center are really great and helpful! read more

I totally recommend this place! I was involved in a very bad wreck in which the entire left, rear side of my still very new Lexus was smashed in. The police were skeptical that I could have my car repaired due to the extent of the damage. But at the advice of a friend, I took my car to Horn's Collision Center, and I couldn't be happier with the results! After just about two weeks, my car looked as good as new! No one would ever be able to tell the car had been in an accident! Not only that, but the price was very reasonable and the service very friendly. I don't post reviews on Yelp often, but businesses like Horn's Collision Center deserve to have great reviews here! read more

I recently got into a car accident and was referred by my insurance agent. Not only did Patrick have my car towed from Anaheim to his shop in Long Beach but he gave me a rental for the time my car was being worked on. Great place and helpful staff. read more

Patrick and Calvin rock! After a major collision, they completely restored my new Lexus to premium condition! It runs beautifully and they did everything in a timely manner. They really listen to their customers and treat everyone with a lot of respect and compassion. Thank you!! read more

I am so pleased with the look of my Ford Fusion after Horns collision Center repaired a damage from a collision. My car looks brand new I didn't recognize it when I went to pick it up. Everyone was very friendly & helpful. Thank you Patrick and to all your staff! read more

The service was very good. They were very friendly and straightforward. My car was repaired faster than expected and I was give a very good deal from the owner himself. I I would recommend this shop to all looking for courteous and dependable service. read more

Very friendly and professional services. I got big car accident and Patrick actively walk us through the whole process. My car was pretty dirty. He detail my car and even add a xenon headlights for free. Now my car look pristine and loved to drive at night because the headlights is very bright. read more

Just picked up my truck today and i couldn't be happier. Great service, friendly atmosphere and the body work / paint is on point. I absolutely recommend this shop. read more

Best auto shop in long beach! Very friendly and will go an extra mile to help out with whatever is needed. Got my car back and it looks amazing. Helpful with installing my aftermarket exhaust for Free after fixing and painting my car. I will refer and recommend anyone to this auto shop! read more

TOP NOTCH place! I already had a few dings along the drivers side of my SUV and I made it worse by scratching it on a parking garage column. From a referral I called Patrick and he solved my problem. They did a great job and my SUV looks the same if not better than it did before I took it in. They also hooked me up with a low Enterprise Rental Car rate. Great service and delightful receptionist! When I received my SUV back it was washed inside and out. read more

Patrick was very easy going and professional. Personalities were great and their work was even better. Left my car like new! I'd definately use them again. read more

The Horns's are back in town! Earlier this year both my parked cars were hit and one was almost totaled. Patrick and his team took care of everything, from the pick up to an additional loaner car once the rental capped out. From start to finish they handled it all, import to luxury, my Benz looked a good as the day I drove it off the lot, with great professionalism! I'm glad to have them back in LBC! read more

Horn's did a fantastic job restoring the body and paint on my wife's 2013 Subaru Impreza. The results were amazing! They finished in three weeks and provided her with a free loaner car while they repaired hers. I'd use them again. read more

Due to their very high rating on Yelp, I brought my poor injured car in for repair. Patrick assured me that my car was in good hands. Then they drove me over to pick up my rental When I arrived to pick up my car, I couldn't believe it. She looked brand new, cleaned inside and out. I am very happy with the work they did. I highly recommend Horn's Collision Center. Their work is awesome. read more

I wish I could award 10 stars to Horn's Collision for the terrific work they performed on our truck, when, after two weeks of 'haggling' with Eurotech Collision, Eurotech insisted on totaling our truck due to frame damage in a rear end collision. Luckily, Mr. Patrick Horn stepped in and very professionally handled the frame issue plus some body work. We cannot thank him enough. Horn's doesn't look like much from the street, but they are very well organized and surprisingly clean for a body shop on the inside. There is no blaring music to be heard throughout their facility and everyone stays 100% focused on work at hand. That everyone takes pride in their work shows in the final product. Our truck is perfect today. If quality is essential to you, you then want to talk to Patrick. He won't let you down - I promise! read more

best body shopever.... my brand new car was hit and had extensive damage .....Horn's repaired everything in a timely manner and my car looks fabulous i would highly recommend this body shop no matter where you live they will make it happen!!! read more

Patrick and his team did an amazing job with my car. I am so happy that my good friend referred me to come here. I wish I knew about this place sooner! It was such an easy and effortless process to get my car done. They provided such great service and were very professional. You can tell right off the bat that they are really passionate in what they do and that they care a lot about their clients. I am beyond happy and appreciative with everything and the service they provided. Definitely will be coming back! This place will be my go to spot from here on out! BIG, BIG THANK YOU TO HORN'S COLLISION CENTER!! read more

I am from Arizona and was in a car accident in long beach. These guys did a great job on my vehicle and stand behind their work and did everything they said they would. I am impressed with their honesty and quality of work. Josh, Calvin, and Patrick and the rest of their team will take care of you. read more

Horn's did a great job repairing my back bumper! I am so happy with how it turned out! Great customer service and they make sure that your car is better than ever! I definitely recommend them to anyone in need. read more

"I have been helping a friend, Victor Besana, repair his 2005 Hyundai after an accident very early this year. Victor found Horn's Collision CEnter, 1427 Long Beach Blvd for the repair. There was substantial damage. Patrick Horn, the owner, provided a fair estimate, repaired the car and provided Victor with a free loaner car for nearly three weeks. The repair looked great when complete. Patrick is always very warm and helpful. Victor's air conditioning began to fail after the repair. (it was damaged in the front end accident). After all this time we called Patrick and he said to bring it in. We brought the car in today and Patrick was good for his word and repaired the car with no charge, and again in a very friendly and warm manner. His technician was also very helpful and did a great job, refusing a tip. Victor and I can without hesitation recommended Horn's Collision Center for good old fashioned great, friendly service with super follow-up". -James Sorensen read more

I brought my 2013 Hyundai Sonata to horns after previously having it sit at another body shop for a week an a half! Not only did Horns fix the problem (perfectly) they did it for over $1,000.00 cheaper than the other body shop. I have a very discerning eye and they did an amazing job! You can't tell any work was ever done! The exterior of the car literally looks brand new! More importantly, they were a pleasure to deal with. Not only did they take time to make me feel important, they set timelines that were exceeded! From the receptionist to the actual tech, these guy are the BEST! I WILL NEVER deal with another body shop as long as I am in California. read more

Horn's Collision Center is the BEST ! Great prices and even greater quality work. read more

My BMW had some front end damage. I decided to take my car to Horn's Collision Center after reading their great reviews on Yelp. Within minutes of arriving, the owner, Patrick, came up and met with me. He was very cordial and and sat down with me for a repair estimate. It was a good, detailed estimate. During the repair process, they called me if there were any issues or changes to the estimate, and they always checked with me first before they performed work that wasn't on the original estimate. They were very open and honest. The repair time didn't take long, even after I asked them to take their time (about two weeks). In the end, my BMW looked great. Super job on the color matching. I couldn't tell that the car had been hit. I was very satisfied with the work and the friendly, honest treatment that I received. read more

I highly recommended this Horns Body Shop with everybody that's involved in a car accident. I was fully satisfied of their job and my van looks just brand new again. They're friendly people, completely change all the parts brand new and made his customers very happy. So, when it comes to a major accident don't hesitate to call Patrick. He will fix your car perfectly. Matthew A. read more