Would not trust this place for anything. Really regret buying my car there. Horrible service, like my car but hate dealing with this company. They trust is their main concern --- now that's funny. read more

Service department tried to rip off my daughter when she took her car in for a check engine light diagnosis. Told her she needed a $2500 Engine Control Module repair on a 20 year old Accord. We told them no to the "repair." When my daughter brought the car to me, I realized the wires on the connector to the coolant temperature sensor were loose. A new connector cost $32 & fixed the problem. Instead of trying to find the source of the error, they proposed an expensive repair that wouldn't have fixed the problem. Shameful business practice -- stay away from this place. read more

My wife usually gets her oil change here and every time they convince her something should be replaced or updated that and I came this time and not only does the appointment not matter but they would of taken another thousand for things that aren't in dire need. When it's covered for buying the car here then the place is ok but after that your better off at a mom and pops car service place read more

Buying a car has to be one of the top 10 most stressful experiences, but our salesman Daniel Beasley made it fun and easy! I wasn't sure what kind of car I wanted, and Daniel patiently let me test drive a few different cars to help me narrow it down explaining all the different features of the different models. He didn't pressure nor harass me at all the way the other dealerships did, and even let me take home the car for the weekend before my purchase to ensure I was making the right decision. During the test drive, I almost missed a stop and slammed the brakes. Daniel laughed good-naturedly, and said "Hey, you gotta test the brakes!" ^^ I told him I wanted to make sure I was taken care of after the sale, and he made me feel reassured by introducing me to the mechanics and walking me through the dealership. Everyone was really kind and welcoming, and the dealership is brand new and is stock full of snacks and drinks. Daniel helped me score a great deal, and it was such a pleasure doing business with him! He always greeted us genuinely and really worked hard for us to make sure we were happy and got the car we wanted.---"Hey, friend!" "I'm here for you." "Let me see what I can do." I went to 4 other dealerships, and no place matched the facilities and people of Howdy Honda. I wholeheartedly recommend carbuying with Daniel @Howdy Honda to all my friends! :) Edit: If you buy a car from here, do not buy into the "insurance plan" that the fast-talking finance guy Hutch sells. He'll spend 2 hours talking to you about why it's worth it, but the warranty on the new car will be sufficient. This is what car dealerships make money off of. Hutch made it seem like the refund within 30 days of cancellation would be easy, but he neglected to send the cancellation documents in a timely manner, and made it more of a hassle to cancel than it was to sign up. DO NOT BUY THE EXTRA $2500 INSURANCE. Waste of time and money, and once the dealership gets your $$$ they make it extra difficult for you to get your money back. I was happy with my salesman, but the finance dept is not trustworthy. read more

I went in to this place looking for a 2019 HR-V. I had a pre-approval for what I figured was an acceptable APR and a car in mind. Then I interacted with Edward and my expectations were exceeded. I had a trade that left me a little bit upside down. Ed could have left it at that and left me struggling, but he did not. He walked me through the process, explaining about vehicles and financing and the best deal. I then met Ann. She is the nicest lady I have EVER met in a finance department. She took her time, asked me where I wanted to be and got to work. Long story short I had a 2020 Honda Civic LX in less than 2 hours with an APR less than HALF of what I expected! How satisfied was I? I traded the wifes 2018 Honda Accord Sport in San Marino Red for its 2020 counterpart. Same amazing APR, same amazing sales and finance team. Two brand new cars in one day and, although Ill miss my Mustang, the extra room, more reliable vehicle and great people were worth every moment! read more

Howdy Honda - Car Dealers Near Me - Austin, Texas

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Update: I continue to use Howdy Honda for regular service on my HR-V. I still think their oil change prices are competitive, but other maintenance items (B stuff - brake inspections, fluid checks, etc.) are definitely pricey. Today the scheduled service was relatively quick, but after it was completed I was told my engine and cabin filters were dirty and the technician asked if they could replace them for $80. I thought the price was steep but figured the convenience of having someone do it quickly right then and there was worth it. It took nearly a full hour before the filter replacement was done - I'm not sure what went wrong. The guy at the front desk was friendly and apologetic, but it would have taken me $30 and five minutes to do it myself. I left feeling like I hadn't quite gotten my money's worth and might look for an alternative to these regular maintenance appointments in the future. read more

Horrible experience, could not get in touch with anybody about my car for days . Which resulted in 1000 dollars in fees for a rental . People who answer phones won't even try to help you , just tells you they will give you call.y family have been with Honda for 32 years and we've never had such a horrible experience read more

BUYER BEWARE - Always true at a car dealer but this store is more dangerous than most for the uninitiated. I am extremely disappointed with Lithia and Howdy Honda so take your business anywhere else. Why you might ask? I went in to trade an S2000 I purchased last summer for a 2015 Lexus IS. The deal started with them offering me $6,000 less than I paid for the car six months ago. Lesson learned - ALWAYS sell your trade before you come in to buy. A dealer has many ways to take your money when you trade a car for a car. I assumed they would take care of me since I just bought the car six months ago, but that is another story and I was sorely mistaken. I made it crystal clear to my salesperson Thomas Ballard that I would not pay for the LoJack or the "finish protection" which sell for $499 EACH. These are part of the PAC which is all the high profit stuff they will add to every car deal unless you say no. Since these products cost the dealer next to nothing, they will almost always take them out of the deal as a discount to the selling price if you say no. You did not ask for these items, they put them on the car as speculation. Tell them to take off the money or take off the add-on's. This dealer charges you $5 for printing your temporary license plate. That business practice says volumes about their integrity. My mistake was to trust that the PAC items had been discounted from the selling price which I have discovered recently were never discounted off the deal. DO NOT trust that what you and the SALESMAN agreed to has made it past the desk manager and and is on the deal they send to the finance team. This is my fault for trusting them and not double checking the numbers. Now it's my word against the salesman about what was said in the box. Don't let this happen to you. ALWAYS demand to have a copy of the "pencil" which is the worksheet they have you sign before going to the desk manager. "If we can get to this number will you buy the car today" is the pencil. This pencil should have the foundational details of the deal on it. They will not let you have this unless you ask. The dealer is required to give you the Manroney window sticker PLUS the PAC add on details sticker. You must pay for what is on the Manroney, paying for the PAC stuff is just a test to see how gullible the customer is. I asked them to check with Wells Fargo to see if they had a better interest rate than my credit union. Wells Fargo now has a secrecy pact with the auto dealers and will not reveal the current interest rates to a customer. My operative word was "check "- not to use WF regardless of the rate. The deal was written with an interest rate north of 5% despite my credit score being in the 800 range. I eventually had them re-write the sale with my credit union at 3.14 %. If I had not caught this I would have paid hundreds more in interest on the unwarranted high interest rate. Guess who would have gotten that "financial reserve" refund - Howdy Honda. It was a "misunderstanding" according to the finance guy..... Save yourself from this kind of trickery and arrange your financing BEFORE you go to the dealer. Save yourself thousands by saying NO to everything the finance person tries to sell you. Extended Warranty, GAP insurance, Key Replacement Package, VIN Etching etc. The dealer makes more than 50% of their money from the PAC and the finance desk selling overpriced add-on items. Just Say NO - you can purchase any of these products for much less directly without the dealers high mark-up. Consider hiring a professional car sales advisor to work the deal with you. This person will save yo much more than their fee. My final take is that Howdy Honda is a place I will never trade with again. It is an expensive lesson to remind me that generally car dealers have about the same level of integrity as a pawn shop. Do yourself a favor and double check all the numbers, demand all the paperwork and take your business almost anywhere else. This was an expensive lesson learned but social networking can help others to avoid my fate. Mark read more

I came in with an appointment to buy my leased car that was expiring. Myself and my co-buyer filled out the lengthy credit apps and they didn't save, because our sales person, Matthew, didn't tell us to hit save throughout so it didn't time out. Then Matthew walked up with a price that was not my lease agreed, and had an additional $850 added with no other line items. I asked him for a list of everything the $850 included, and he said there was no list and that was just "the price to buy it from Howdy Honda." After asking to speak to his manager for some clarification, he told me we would have to drive over to the preowned section and wait to speak with him - no thanks! I left and went to First Texas Honda, they charged $500 and were able to provide me an itemized list of everything the $500 included immediately. They also have a free coffee bar there and had me in and out within an hour. Save time and make the drive up to Steck Ave for a better experience. read more

I bought my used car here and had nothing but negative experiences. First was told if I came that day even close to closing, I'd be able to take the car home as I had an approval for financing from an outside lender. So, because my car died and I was in need, I took an Uber to the dealership. After getting through the process, picking the car and all that....it's late and I'm just ready to go. Now, I'd been to another dealership that offered me the keys. So I'm shocked that they tell me I won't be able to take the car home even though the financing was approved and I had valid insurance. So, I had to go home in another uber. I got a ride to my office the next day, and had them come to my office to pick me up so that I could get the car. However, when I noticed a slight issue with the car and the salesman called me to see how I was doing, this is when ish just became stupid. He tells me to bring the car to the dealership service shop to get checked out. I call, and because they have a backlog for loaner vehicles, I tell them to call me when they have one available. I give them the VIN of my vehicle, the model and make. Appointment day comes. They call me and tell me I have to bring the car NOW as they cannot hold loaners, so on this day of which I had meetings, I leave from North Austin to drive all the way to their location which is South IN TRAFFIC just to get to the dealer to be told they DONT SERVICE MY MAKE OF VEHICLE. seriously? So the salesman who SOLD me the car, the service desk who obtained the info on the car and then the person who confirmed my appointment ALL didn't think to tell me they don't service my make of vehicle? So I have to leave, race to get to my meetings, and am pissed. So glad I never have to deal with them again. read more

Great service techs and customer service, comfortable customer waiting area with a snack bar and different choices for coffee! All these elements made the service wait really pleasant. read more

I was a Honda service fan until I moved to Austin. Howdy Honda is hands down the worst service I've gotten and they are now on par with Jiffy lube. Staff are overtly curt upfront to discourage any questions. They leave your bolts undone, aggressively pursue at all costs, persuading you to get done what is not due. All of the service staff treat you as if you are there for them. I had a bolt on my air filter cover, stripped by jiffy lube. I told my tech upfront. He scoffed, acted as if that were too much. Make an appointment, be on and get treated like cattle and it's at least 2 hours even with an appointment. When inquiring as to why, told that appointment reservation are only to get a check in. My appointment as set for "oil change and tire rotation" You can tell morale is terrible and they do not care about anything but sell, sell sell. It's as if they outsource their services and do not care what the customer gets. I quite literally cannot get service at Howdy. Why? I value my time, budget my time accordingly and they do not. I have now purchased all I need to do my own oil changes and will be investing in more items as I go. I highly recommend staying clear of Howdy Honda unless you have unlimited time and don't care about service and integrity- they to me, do not. If you go, do your homework first. They will tell you to replace things way too early so they can profit more, meanwhile not caring how long you wait. Oh wait, there's more. I got talked into 4 new tires with a very aggressive push. I was short on money and stated that. The sales person told me he'd take an extra $100 off the purchase. When I checked out, no discount and no communication. In short, this exemplifies their approach: aggressively push you to buy a service or parts with a promise of a discount and they don't honor or even let you know. No integrity behind their actions and time is the most important commodity on earth. They have grown bold and they are very much inundated with more service volume than they can handle. read more

This place honestly sucks. When I bought my car here in 2021, they were so nice right up until the sale was finalized. Ever since then, they have been rude and not helpful at all. I've had two recalls on my car since buying it and when I call they not only have nothing to help me but they are RUDE!!! Like make me feel like i'm an idiot rude for asking questions. Plus, I found out that my grey cloth seats had deep stains in them that Howdy Honda just "buffed out" enough to make them not super noticeable. The first time I cleaned my seats myself (after never spilling anything on them) HUGE stains came to light. I will never buy a car here again ever. read more

Diana Murillo and Ron Victorino were a great help assisting my fiancée in her new vehicle. They were informative and helpful to all our questions. Their service was white-glove. Thank you team. read more

Brad, our sales guy, was wonderful. The service department is just awful. The head of the service department is rude and confrontational. Howdy Honda service department needs a flush and replacement.. If you want a truly perfect Honda dealership, go to Leander Honda instead. read more

I took my car to howdy honda because my battery was dead. It was still under warranty so they supposedly "replaced" it. 10 months after they "replaced" it the battery died. I told them the issue and was told I would have to buy a new battery. I shouldn't have to pay out of pocket 10 months later. read more

4 hours after my scheduled oil change my car finally was pulled in for service. Absolutely unacceptable level of service. Will not return. Update: 5 hours after appointment and vehicle still has not been released. Tech called and said "sorry I stepped out for lunch". Update 2: service tech recommended new brake pads... I replaced all of them 2 weeks ago. read more

Howdy Honda had been an excellent place to get my vehicles fixed. However, my latest experience (Jan-2023) has been quite frustrating. The person managing my vehicle became unresponsive and not really helpful. Ten phone calls later (all initiated by me), I've decided to take my car from the dealership and have it fixed somewhere else. The car has been in the dealership for over two weeks and all they were able to do to it was an oil change. read more

Brad at Howdy Honda is incredibly professional and knowledgeable. He takes time to explain pros/cons of the vehicles and purchase/lease options. He treats customers with respect and kindness! Highly recommend Brad with Howdy Honda for all of your car purchase/lease needs! read more

Ridiculous wait times!! They need to streamline the process, because an expedited oil change was a SELLING FEATURE for the two cars we've purchased here. I've been here 3.45 hours so far, and that is WITH an appointment. I made the appt several days ago for a B-1 service and was told it would take 1.5 hours. I actually believed them! When I arrived for my appt., the technician said it might be about 2 hours, because there are "so many" appts. plus drop offs. Do they overbook? Many people sitting here around me have been here over 3 hours as well. My tech just showed up. It's going to be "a couple more mins". I waited 40 more mins after that. By the time I pay, I'll have been here 3.45 (11:35-3:20) hours. Y'all need to fix this system, Howdy Honda "Express" Service. This is not due to Covid!! Its not due to a holiday weekend. There have always been excessive wait times, for the past five years. Ridiculous. I'll keep leaving reviews. If you've waited an inordinate amount of time here, I encourage you to leave reviews here and at the dealership. They won't change until they hear from us. Our time is valuable too. read more

I highly recommend this location, especially our sales associate Peter F.! If you have the opportunity, set up an appointment with him. My car was totaled in the recent hailstorm, and I went to several different dealerships in search of a new vehicle before stopping at Howdy Honda. I'll admit, I was quite discouraged with other dealerships in the Austin area because of the inflexibility on overpriced older vehicles plus the add-ons you were "required" to purchase. Not only were they friendly and respectful in regards to my budget, but they worked with me to get an even better vehicle that I had in mind. I couldn't be happier with my purchase and experience here! read more

I have always had good experiences at Howdy Honda, and today was no exception. I had great customer service from Mac Wooten in service. He explained my maintenance options in detail instead of glossing over the details of different packages which I'm sure he has explained hundreds of times to customers. He was helpful with my questions while I was waiting as well. It was an excellent experience! read more

Worked with Jason recently purchasing a used Honda CRV. Loved the experience, Jason was great at answering our questions. Took about 4 hours in total to get through all the paperwork. We really appreciated that the team worked really hard to meet us at our price point. Overall we love the car and got a great deal on it! read more

My family and friends have been buying vehicles from Howdy since I can remember so when the time came to buy a new vehicle that's where I ended up. I bought a used Dodge Ram 1500 about a year ago. Since then my career path has change and as such I am not driving my vehicle much anymore. So much to the point that the battery died. Well this Ram is far from stock. I'm not a big car guy so I didn't realize that if the battery shut down the after market sound system, that was in the truck when I bought it, a password would be enabled and I can no longer access my rear view (also aftermarket and installed before traded in) and audio system would be locked out. I called Howdy and spoke with my salesperson. He gave me the run around. "We can't get in touch with the previous owner" "we don't have that information anywhere" so on and so on. Come to find out I actually have the previous owners information, because they left it in the truck. They won't help me get the password reset on the stereo system. So now a year later I am going to be out $300+ for install/uninstall and shipping of the stereo because the dealership, who deals with trade-in vehicles all the time, did not take the time or be proactive enough to get the password for the system from the previous owner. They also have a "sorry, you're SOL" about the whole situation and that is very disappointing. Lesson learned, for sure. But now they've lost business over it. Clearly I will never be buying another vehicle from them and I will also be recommending no one else buy a used vehicle from them either. I'm sorry to have to say that but currently, that is going to be the case. After TJN of Howdy Honda replied to my post saying someone "had" reached out to me, my phone records would show that was a lie. I still have not heard from anyone and no, my number has not changed since I purchased the truck. This is absolute nonsense. I reached out to them. Was given a name and phone number. Spoke with said contact AND THEN I WAS IGNORED. phone calls never returned. Do not buy from Howdy Honda. Done with y'all. read more

Good morning, I just had my car serviced. I attempted to give Howdy Honda a second chance. Unfortunately, it's more about upsales and not what customers ask for or need. Starting to be a bit shady. read more

Express should not be in their name. I made the mistake of prepaying for oil changes when I purchased my car, never will I do that again. My last 3 oil changes took 2/12-3 hours and I had appointments. I can only imagine how long it would take without an appointment. You can text them for updates/questions. They don't respond. You can call and get put on perpetual hold. With tons of service advisers you would think communication would be a snap. I really wanted a new Civic, but based on my poor experiences here I purchased a Camry TRD. I haven't had the oil changed yet, but I think Jiffy Lube is in order moving forward. To bad Howdy Honda doesn't want to provide great service. read more

Howdy Honda and Brad Plauche make car buying a positive experience. If you want a dealership you can trust, this is it. Thank you Brad for yet another great car buying experience! read more

I appreciate the response to my comments. We arr satisfied with the work done on 9/15- it was completed quickly while my daughter waited, which was one of my questions, and at a decent price, which was the other question. I really do think you should see why 4 phone messages were never returned, though. Definitely leaves a bad impression. Thank you for following up on yelp. read more

Bought a Honda Civic there. I heard a noise in the front wheel I checked it out and the suspension was leaking fluid. Tried calling when when they answered, they hung up. Do not recommend. read more

I shopped around quite a bit for a new touring 2.0 accord 2019. No other dealer would give me the out the door price that Mark gave me. Had to dealer trade to get the color we wanted and he got it there in a day or two. Great financing through American Honda and the finance guy. No games played. Great overall experience read more

This place always takes at least 2 hours to get anything done. I came this weekend and was quoted a 4 hour wait Becuase I didn't have an appointment. So I decided to wait until today when I did have an appointment and I was still quoted for a 2 hour wait time. Unacceptable, why make an appointment when I will still be waiting for HOURS. The work they do is fine but it is not worth the time you have to wait. Really dissatisfied read more

We recently took our Honda Odyssey in for new brakes, new timing belt, new battery and a tuneup. Adrian made the process extremely easy. He was helpful in every way and helped me figure out how to keep the repairs within my budget. I normally don't go to the dealer for repairs, but with the guarantees they offer and reasonable pricing at Howdy, I'll never go anywhere else again. Adrian is the bomb. Ask for him every time. read more

WORST EXPERIENCE I have ever had with a dealership!! I went to Howdy because a friend of mine knows one of the managers (Shannon) and that manager told him he would give me a good deal. Well we went in and ended up being there for 7 hours! I ended up finding a car I absolutely loved (only the 3rd car I looked at) and we decided to move forward. The car had some paint damage, dents, and the front bumper needed clips replaced that Howdy told me they would have fixed as that's the only way I'd buy the car. I went to go pick my car up a week later, when I arrived I was in complete disbelief of what they had done to my car. They didn't even attempt to remove the dents, instead of getting new clips they tried to glue the bumper in and it popped out and they said that's all they could do for the bumper, and the scratches in the car, it looks like they took a sharpie or nail polish to the car. I was soooo mad and upset. When I asked what did they do to my car, my sales guy (Manny) who I didn't like already because of his attitude told me that's how it's supposed to look. I looked at him and told him "your going to sit here and tell me that you call this a professional job done when it looks like a damn 3 year old colored in the scratches on my car!!!???" he said yeah that's how a touch up goes. They then proceeded to tell me after making a fuss about the car that they would take $250 off the total of the car so I could take it elsewhere to get fixed. I got my money back and walked out! This is completely unacceptable and I WILL NEVER USE HOWDY HONDA AGAIN!!! And if you want a good car that looks good DON'T GO HERE!!! The 1 good thing I can say is the sales Manager Neil Pratt is THE ONLY one that works there that truly cares about customers. He did everything he could to help me out and to try and get it fixed but once he looked at the car he said they messed it up so bad there is no fixing without doing a full repaint. read more

I'f you like poor customer service and waiting 4 hours for an oil change you made an appointment for this is the place for you.

Still five stars! I was told 2.5 hours, and they were done in 1.5 before the additional recommendations from the inspection came along. I can never complain about juice, soda, water, coffee, snacks, and best of all fast, friendly service advisors. Oh yeah. Did I mention the free car wash? Score. read more

I take my Honda to Howdy for a number of reasons: they take good care of my car, I get good value for the work they do, and they don't try to "up sell me" . The biggest reason is that when I have questions they take the time to answer them honestly and in language I understand. Scheduling is tough with the pandemic adding complications but they are doing a good job of meeting customer needs and keeping us safe, too. Thank you! read more

I have had two good buying experiences with this auto dealership. First, a certified used 2015 Honda CRV three years ago and this week a certified used 2017 Honda Pilot. The buying experience was excellent and the professionalism was very evident at all levels. I loved my Toyota's but I have been really impressed with our Honda CRV and have switched my brand loyalty to Honda. The Pilot looks just as good. I am dinging them one star because of two mandatory / pre-loaded dealer add-ons: Nitrogen inflated tires and an advanced anti-theft system. These added $500 to the cost of our Pilot and are essentially fluff. Otherwise, Howdy Honda would have gotten an enthusiastic 5 stars. read more

I have to say that I wish my experience buying a used Honda here had been more straight forward and less deceptive. They snuck in two items as "Acessories" (Appearance and Kahu GPS) on my sales agreement without informing me they'd been added, without explaining what they were -- and my costs went up $800 for features I would have declined. I guess I'm to blame for not being more vigilant. But it is a long process and I was tired and I didn't expect that these days salesmen were still pulling stunts like this, esp. not at Howdy Honda, which has normally been so reliable with servicing my cars. I'm disappointed and annoyed; I need that money for other things. read more

Horrible sales experience. I went in ready to buy a car on 3/31 and the salesman refused to let me test drive a vehicle unless I confirmed I was going to buy it because in his terms, "I gotta sell a car, it's the end of the month". Well duh! read more

Had a recall on my car for something about the brakes, scheduled an appointment for 7:45 am. Was told it would be in the shop til around 4 in the afternoon. They paid for me to get a Lyft home but then informed me I had to find my own way back, bummer. Got a call around noon from a number that wasn't local, decided to answer and sure enough it was Honda telling me my car was ready. I paid for a Lyft back and come to find out that no work had been done to my car. My invoice said that it passed inspection. 5 hours of not being able to use my car for me to be told my car needed no work. What's the point of an appointment if they don't honor the time you schedule? I was told this was the best Honda dealership in Austin, guess I was lied to. I'll try my luck with the dealership in San Marcos next time. read more