This is my second time purchasing a vehicle form Thai dealership. Kevin at the used car building was awesome and helpful in my car purchase needs. He really went out and beyond to make me feel comfortable and to help me find what I was looking for. read more

I bought my first car at Howdy Honda - a 2010 Insight. Kevin helped me through the selection, amenities and purchase process. He called to check in after my first week with the car. He called to let me know my plates were in and installed them for me when I came to pick them up. He even called me on my car's "birthday" in September. I'm fortunate that hybrids rarely have to have the oil changed - it's usually every six month - but the two times I've taken it in for maintenance, I've had an exceptional experience. I highly recommend Howdy Honda to anyone. read more

I had a good experience purchasing a 2015 Honda Civic here last weekend. Originally scheduled with Michael to test drive a couple of cars, he was unexpectedly tied up with another client and passed me over to an associate named Josh. Josh was a car nerd of the highest order. He was genuinely enthusiastic and happy explaining everything about the cars and always had an answer to any question on the test drives that I had. After spending way too much time at a slew of dealerships all day test driving various models, my wife wanted to come back and test drive my top 2 or 3 favorites. I called up Michael to schedule an appointment for 7 that evening, which I found out was unfortunately after hours for him, but he either stayed anyway or came back in to let us test drive again. We did have trouble nailing down an exact model to buy over the next 24 hours as it seemed the specific ones I was interested in were flying off the lot before I could even look at them in person. After emailing and calling back and forth for 1/2 a day he was able to locate a car that met all of the specifications I wanted. We came in did one final inspection of the actual car and then started the paperwork. I was then passed over to Dan in the finance department who was super easy to work with and to talk to. Because the car I ultimately decided on was one of the show cars on display and not a test model in the lot I wasn't able to pick up Saturday evening and I scheduled to return Monday afternoon to pick it up. Once I arrived Monday it was ready and waiting for me to drive off after a 15 intro into syncing my phone to the car system and a few other instructions on how the electronic stuff worked. read more

Being unable to find a decent Honda dealership in central Houston, I decided to drop my car off here for a oil change last time I was in Austin visiting family. It was really busy this particular Saturday morning, but the inside waiting area was comfortable and equipped with Wifi and luckily I had my laptop to get some work done. All of the service people were really friendly, and the prices seemed reasonable. Hopefully next time I'm up for an oil change I'll be in Austin. read more

Purchased my second Howdy Honda car with the help of Nik Popov this past weekend. He was incredibly helpful and knowledgeable about the vehicles we looked at the first time I purchased 2 years ago. I recommended him to my sister last year and knew I would be going to see him again when I decided to upgrade to a new vehicle. As always, Howdy Honda and Nik Popov made this purchase process simple and easy and I will definitely be recommending them to friends and family looking for a new vehicle. read more

The only professional person at this dealership is the receptionist. The sales person was borderline competent, and I am being generous. A zombie has more personality. I had put a deposit down (on a credit card) while I secured financing, and a day later when I call back, I get voicemail & no return call. Next day, I call to tell them I am good to go, but lo and behold, the car had already been sold the day before. No scruples. Super unprofessional. Everything you hear about "used car salesmen" has been confirmed. I am taking my business to Round Rock Honda. read more

I had some moderate maintenance done to my '99 CR-V. It cost a little more than other places but the service matched the price. If you go here, try telling them to not put you on their bazillion email lists. Pros: * Free car rental * Ride to the rental place * Friendly informative staff that didn't treat me like i was an idiot Cons: * I ended up on 5-10 different email lists because I went here. I had to unsubscribe from all of them. It felt pretty unprofessional. * Pricier than your neighborhood mechanic. read more

I went by the service department today so I could get my security code to get my radio turned back on and let me tell you it took my man Scott a couple of seconds to get and put the code in my car for me. Plus on top of that he washed my car for me for free. That's spectacular customer service. Thank you sir I really appreciate that. read more

I hate this place, dont go here. Its a waste of time. I have brought my vehicle here 4 times, because i was hearing a noise when breaking, I replaced my brakes and tires and still heard the noise. They claimed they didn't hear a noise. Before going in for the fourth time, I made sure I heard it. I could even hear it when the radio was on. going to this place and waiting for my car to be serviced was a waste of my time. I hope you don't waste your time going here. read more

Howdy honda has excellent customer and sales support. We have bought at least 8 cars there and each time has been a pleasure. Several of the cars were used, and sales personnel have been up front and honest about the car pros and cons. I feel that the company has a high standard of ethics, both in sales and after purchase maintenance and service. I trust what they say, and this trust has been proven many times. We just purchased a new accord, and the salesman and manager were very helpful and listened to our preferences and made good suggestions. Thanks, Howdy! read more

Have heard about Howdy Honda, on KOKE FM, for a couple of years. Today, I decided it was time to buy a new car. I knew I wanted a Honda. I did some research and found out that my ideal car was a Fit. I went to the online store and calculated what my payments ought to be, and when I got to the dealer, they were on point. Victor helped me, and he even took the time to follow me home with my new Honda Fit. I ended up buying the 120K warranty, which was incredibly reasonable. I drive a whole lot, so the extra peace of mind was worth it. I was not pressured, in any way, and enjoyed my experience. I would recommend Howdy Honda. Jeremy Steding read more

We bought a used (certified pre-owned Honda) last month. Overall, the experience was fine. We love the car. Howdy Honda brought less value. 1. We paid a fair price. I don't think we got a good deal (price was very similar to other offers for the same model/mileage/trim from other dealers). But, we didn't overpay either. 2. There are a few features that are mandatory up-sells, like nitrogen in the tires and a built in GPS tracking system. These are gimmicks in my mind, but we still had to pay for them. 3. The staff was friendly, although not terribly knowledgeable. In particular, our salesperson gave us several pieces of information that were factually incorrect (e.g., Honda's folding seats automatically lock down when the car is put in drive, the car uses magnets to maintain stability while cornering). Minor stuff, but this doesn't inspire confidence more broadly. 4. After signing, we discovered several issues with the car. One of the wheels was badly banged up and needed refinishing, and there was a plastic housing missing from one of the seats. Howdy Honda committed to fixing both, and did, but it took almost a month (including one issue where we scheduled a repair appointment, and then our rep failed to actually book the appointment, so their in-house mechanic didn't have room for us when we arrived). 5. Our mailing information has since ended up with a bunch of scammy companies trying to sell us additional warranties. The mailings have our names, address, and vehicle info. We didn't purchase financing, so Howdy Honda is the only party that could have passed our info on to these third parties. I emailed our sales rep to ask, and he just told us to disregard them. On the positive side, Howdy Honda was convenient and had a great selection of vehicles. Our rep was very friendly and relatively responsive to questions. Everyone we interacted with was exceptionally professional and friendly. All of the issues we raised were eventually addressed. Balanced with the above, the experience was fine, but not one I'd recommend. read more

I recently traded in my almost new Honda after someone ran into the passenger side causing several thousand dollars worth of damage including a bit to the suspension and frame. My friends had advised me that although it looked perfect and ran like new again, it could develop problems down the road and wouldn't be the same again. As a Realtor, my car is my office, so I took their advice. I was treated with great courtesy and respect by Rob Dee, whom I highly recommend. Not only did he take the time to make sure I got the right vehicle for my needs quickly, but he also got me a good price and good value for my trade in. In addition, he went above and beyond to let me know I should contact the other party's insurance company again to get "diminished value" claim in addition to the repair of my old car. I got $2,250 from them I never would have known to ask for and was certainly, of course, never offered by the insurer. Now I tell all my friends about the great experience I had with Rob Dee at Howdy Honda. read more

(This review is only for the service department. I bought my Element from them in 2006, too long ago to review.) PROS: -keurig coffee machine -wifi -snacks and cold drinks -extensive newspaper and magazine selection -friendly staff, they remember me, etc. -kids' waiting area, so they're not in your business -you can look at the new cars while you wait -lots of freebies - tire pressure gauges, etc. -car wash with service and oil changes -service manager has tried to accommodate my nutty work schedule to get me in there for maintenance appointments, but the best choice for me is to drop off on friday evening and pick up my car saturday morning. not ideal, but not terrible either. CONS: -in my impatient opinion, i think the oil change takes too long (about an hour in my experience). of course, i spent the first decade of my car-driving life changing my own oil on an old toyota in 15 minutes. maybe i'll get used to this newer-car thing, or i'll settle down about it when my work schedule isn't so rigid. -when i brought my Element back for scheduled maintenance and the million-car airbag recall, the airbag was not in stock, so I had to come back again later for the airbag. they took care of it quickly, and i get that with a million new airbags needed, there could be a glitch in the supply. but i would have appreciated a phone call and the opportunity to reschedule all the maintenance to one day. read more

Home Run, Folks!!!! I wrecked my car and after nearly a week in a rental, the insurance company finally totalled it. I had just 10 days to find and purchase a new one. Online, I saw a car I was interested in and after driving three others, decided I needed to see this car and drive it. It was already the weekend and I was running outta time. I sent an inquiry to Howdy Honda and their internet team sent out an immediate reply. They gave me a salesmen's name and phone number. I made an appointment for the next day between appointments. After meeting Gordon and driving the car, I knew it was the car I wanted. I had them run their numbers and then applied to my credit union. I was pretty skeptical since I hadn't had a car payment in about 10 years. But, Howdy came through. They offered me a rate less than half a percent more than the credit union and made up the difference in the price of the car. I effectively got 1.99% and the car I wanted. Picking it up went much smoother than I expected and I drove the car home Monday night. Gordon was awesome and even made sure I had a full tank of gas when I drove it off the lot. I love my new car......Love Chase.....and am really thankful to Gordon and Chris for making this the absolute best buying experience I've ever had when trading vehicles! Thank you, Howdy Honda!!!! read more

I went to Howdy Honda with my mind set on getting a 2018 Honda Accord Sport. I received multiple appraisals for my trade-in prior to my visit, as well as a pre approved loan through my bank. First, they low balled the appraisal of my car by $1500, then only agreed to give me the Right Amount if I agreed to finance through one of the dealerships banks, which offered me a 5% interest rate. Second, they assured me that there weren't any rebates or any lower that they could go on the new car prior to me calling my bank (Navy Federal Credit Union) and getting my pre approved loan amount increased because the total was $4000 higher than I originally hoped for. However, thankfully, when I called the bank, they informed me that Howdy Honda was overpricing their car, and the only way that they(NFCU) would approve the loan is if they(Howdy Honda) came down on the price. Howdy Honda assured me that my bank did not know what they were talking about, and suggested that I go with the dealerships bank. After 5 HOURS, I ended up leaving the dealership empty handed because I was not agreeing to their terms. After doing a little more research I found that other dealerships outside of the Austin area where selling the Honda Accord Sports for $2100 below MSRP. I sent a screenshot of this to my salesman(Chris Jackson) and he asked me if they came down on the price would i come back in, but at this point I was fed up and decided to explore other options As a veteran, I would hope that they would have been a little more professional in their approach. Unfortunately that was not the case, so I chose to do business with Round Rock Honda instead. They saved me $4000+ dollars alone on the car, plus I received a 3% percent interest rate through Navy Federal. DO NOT do business with Howdy Honda. There are many other dealerships in the area that you can deal with that will be much more upfront and honest. TRUST ME, STAY AWAY. read more

I am conflicted about the stars for this review, but decided that the lie I was told during my recent purchase trumped the nice things. Being in the midst of a pandemic, the nice things were that my sales rep, Molly, went to the trouble of driving the 2017 Pilot to my house and took my old Pilot back to the dealership to be appraised for trade in. All negotiations were made over the phone, then she brought back all the paperwork for me to sign in my garage while she waited. Then the plates were sent to me in the mail. Very nice. Will likely never step foot in a dealership again. Very bad thing: I asked why this 2017 model was not certified like the other 2017s on the lot. Was told by a manager, through Molly, that because of the downturn in car sales during the crisis, they decided not to invest the $2500 to certify it and just sell it as is. Sounded odd, buy plausible. THEN had Tim from Austin Mobile Clinic come out and inspect it. He notes a couple of minor things, and finds it strange that it was not certified as well -- but he finds the problem. The hood and windshield had been replaced. Nicely done, he said, but replaced. (Tim is a master. Always ask for Tim.) He showed me the very slightly different paint color on the inside of one hood hinge. So I called HH and noted this with the manager, who hemmed and hawed and didn't deny it. As Tim agreed that was a good buy, and the vehicle seemed stable, I made the purchase. I just hate being lied to, don't you? Always get a very reliable mechanic to do a thorough inspection before you make a purchase. And HH, if you'd just told me the truth, I still would have bought the Pilot and you would have gotten five stars. read more

I bought a car here last December and after meeting a service manager was told verbatim "they shouldn't have sold you this car." The passenger speaker needed a replacement part - that I'm still trying to get them to fix, the car needed repair on paint, one of the hubcaps was broken... Service managers have lied to me, and I'm still dealing with repairs UNDER WARRANTY 6 months later. Do yourself a favor and buy somewhere else. read more

I would like to give a kudos to Rita in the finance department and Edward Kwak in sales. They both went above and beyond to help me purchase a brand new 2015 Honda Fit. I didn't think I'd be able to get a new car but they worked hard for me and I appreciate it immensely. Both Edward and Rita were honest about what I was getting and my financing situation for the car. Edward came to check up on me a few times, always offered drinks, and even brought a snack because I was there for quite a long time. This was my first time buying a car and I didn't feel pressured or that I was getting taken for one second. Wonderful service and I am loving my new Fit. read more

I can't say enough about this dealership. They go above and beyond for all their customers. Their service department is fast, efficient, and friendly. This is the best Honda dealership in Austin. I would recommend anyone coming here. read more

Good job identifying daughter's issue and identified it was under warranty. They took care of recalls too and kept in good contact with us about the process; I'd recommend! read more

Man! Y'all need to check out John "speedy" Gonzales. He was great! Both my hubby and are are SO happy to be walking away with a new Accord. Car purchasing can be horrible and leave a bad taste in your mouth or it can be amazing! Our experience with John was just that! ...Nothing but stellar! He was to the point, no bologna, & most importantly, personable~ If you look at earlier reviews on my yelp, I have a car purchasing history, so I know what great service is like, and unfortunately, the not so great....Well, you get the service you would expect from Howdy Honda!. From the get go, John Gonzales wanted to know what our goals as buyers wanted. We told him our payments we expected and what down payment we would make, as well as interest rate we were hoping for. Mr. Gonzales wrote it on a piece of paper, went to the manager, and got approval~ not only did they meet all factors, we got a stellar interest rate through Honda financing. Beat my own banker rates I got pre-approved for! With the 17+ years working for Howdy Honda, John Gonzales, has all the traits a car buyer prefers in a salesman. It's rare to find such fantastic service especially with those in the car industry! Will for sure recommend "speedy" Gonzales to friends. And will definitely be back to see John again for another future car purchase! =] Thank you, Mr. Gonzales for making both my husband's and my car purchasing a piece of cake!! read more

We purchased a certified Honda CRV in April of 2017. My son got in an accident (not his fault). The insurance company informed us that this CRV had been in 2 previous accidents and gave us less money for it. I was shocked that this was not verbally disclosed because I would NEVER have bought the car. It could have been in the paperwork which was left in the car, but I can not verify it. Even if it was in the paperwork, I believe that the verbal non disclosure is unethical and it cost us quite a bit of insurance reimbursement. Thanks Howdy, you give dealerships a bad name. I believe the salesperson was tommy. Trying to find VIN from my son but we purchased April 9 2017 read more

Took my brand new Civic for its first oil change. In and out within the hour on a Thursday afternoon. Great customer service all around and nice lounge area to wait. Refreshments and a quiet internet room. On a side note...I have to give a shout-out to these mechanics, although it was the previous location off I35 at the time... In 2006 my pet snake made her way into my dashboard via the A/C vent. In full panic, I called the dealership and they told me how to adjust the settings so I could drive over and they could rescue her. (Yes, I drove with my snake in my car). It was a Friday afternoon and the service manager pulled me to the front of the line and had his mechanics look for her. To no avail, they decided the last option was to remove the dash. Then, one of them came up with the idea to burn oil to "smoke" her out. It worked! She surfaced to the vent and as I grabbed her (a bright orange tangerine milksnake) many of the guys backed up! Then everyone clapped. Thanks for going out of your way to keep a customer and rescue a pet! One of the reasons I will always buy Hondas! read more

Recently needed an upgrade and traded in my car for a new 2016 Honda H-RV and I couldn't have made a better choice! I'm so happy that I went to Howdy Honda after meeting Staci Dunneback and she convinced me that my wishes were truly possible!! And she made with her promise, being so attentive through the whole process and couldn't be more thankful! read more

Johan Haarman & New Car Buying Experience In October 2017, I finally decided that I needed a more dependable car - one with less miles, less upcoming maintenance and repair costs, and cleaner. I also needed way more trunk and passenger space. It took many months of searching online, going to used car dealerships, and then many new car dealerships... Then I stumbled upon Howdy Honda. I have no clue why Howdy Honda ended up being my last stop in my search, but it was a great place to end. From the parking lot (clean and spacious), to the receptionist (prompt and kind), to the sales person (quick to greet me and offer assistance and complimentary beverages), I was already ASTOUNDED by the great environment I walked into. Within the first few minutes, my experience at Howdy Honda was already AMAZING compared to all of the other car dealerships that I went to. When I arrived, I met Johan Haarman - he ended up being my sales person throughout the whole process. On my first visit, we sat down and he asked me exactly what I wanted - for me it was a small SUV with an aux cord. Literally. That is all I wanted. He said okay and showed me the base models. Unlike other dealerships that I visited, he didn't push me for upgrades or the higher end models. I didn't want leather seats. I didn't want a sun or moon roof. I didn't want an extra row of seating or heated seats. I only wanted a small SUV with aux cord capabilities. So, we went out and saw the CRVs - we traveled in a golf cart nonetheless, because that is service! I told him I wanted the lighter colors - and he only showed me the lighter colors. Basically, he only showed me what I wanted to see. We went out for a test drive. He allowed me to drive on the freeway, S-curves, and a back road which was riddled with potholes to see how the car handled in different ways. We went into a parking lot, set up my phone to the bluetooth in the car and put the volume all the way up and listened to music, then we reversed to see the operation of the backup camera, as well as the turn radius. THEN! to top it all off as we were driving, we talked about how safety conscious I was, so he had me try out the Sport, Eco, and Regular drive modes, AND test the brakes out - to see how responsive they were if I needed to brake hard for whatever reason life throws at you on the road. When we got back, we walked around the car and messed with every button and lever, opened and shut doors, checked out the tint. Boy! He was patient and never seemed bothered by my thorough walk through/testing of the car - in fact, he seemed excited. Everything felt right about the car, it was a smaller SUV and it had less than 30 miles on it - you can't beat that. He stayed either past closing hours or I left right before closing - either way he stayed around with me as we talked specs and financing (seeing if theirs was better than my bank, etc.), anything and everything. Again, I wanted to be thorough, but this was also my very first new car purchase, so I was nervous. At the end of the day, we set up an appointment for the next day to have my boyfriend check it out - I wanted him to be there to make sure I wasn't getting haggled (even though I didn't feel like I was). The next morning rolled around, I told Johan that I wanted that car, he had it pulled around in back for detailing. We began talking about prices, I came back with the research, he pulled up research from a third party website, and I gave them an offer and they accepted! We worked through financing and trading in of my car. He patiently waited for me to switch over my insurance and made sure that my portion of financing was good to go. He constantly checked in with us, made sure we had water at all times, kept us in the loop, and did it all with a happy face. Johan was a great sales person. He did a great job. I never felt haggled. I never felt intimidated. I felt that he was on my side the whole time and wanted what was in my best interest. Now, my family members are looking for new cars in the coming years and I'm telling them to go to Howdy Honda. Good job y'all! read more

I came in for low tire pressure at 9:30am on a Saturday. The service person told me they were busy and it would take up to an hour and a half. An hour and forty five minutes later I went to check on my car and it took them 15 minutes to locate my car and paperwork. They told me it would be another 15 minutes. An hour later my tire was patched for a nail in the tire and I paid the $20 fee. I waited over three hours for a tire patch. The service people never even acknowledged that I had waited over twice as long as quoted or apologized for it. read more

Walked in the day before Thanksgiving after seeing their lease specials online, walked out a little while later with a new car. Definitely check their website as they do specials outside of just the Honda - wide deals! The Howdy Honda team were all excellent, and I highly recommend our sales guy Steve Gonzales as he explained things throughly and honestly, and truly took the time to make buying my first car a good experience. Big thanks to Steve for taking care of me, and I'm super happy with my new CRV! read more

I've never seen a sales manager trying to intimidate the customer who is interesting in a car. Doing window shopping and told the sales person right at the beginning that I'm not making a decision this day but tomorrow. He went to the sales manager and this guy is really trying to talk me in to signing something this day since he is off the next day - golfing, so the deal won't be there anymore. Ok, same goes for me - I'm out! read more

Knowing my lease was up in June with my Chevrolet Malibu I started shopping for my next lease. Being a new graduate with looming student loan repayments, I was looking for something affordable. I inquired about a Honda Fit online and was promptly contacted by Rex for a follow up within a couple hours. Not only was Rex EXTREMELY helpful and knowledgeable about the cars in the lot, he was helpful in finding the right price to fit my budget and was made sure all my questions were answered before making my purchase. I left very happily today in my new blue Honda Fit, and would recommend Howdy Honda and Rex to anyone in the area looking for a fabulous dealership with friendly and knowledgeable staff. Couldn't have asked for better service. Would highly recommend going to Howdy Honda if you are looking for your next vehicle, I'm sure glad I did. read more

Summary: For your new/used honda purchase, make an appointment with Edward Kwak. Leave with your car happy. There is a lot of "the first" in my purchase experience with Howdy Honda. 1. This is my first time buying a car from the dealership (and I had enough horror stories told by my friends how some dealership can treat a newbie like me in a totally wrong way); 2. This is my first time leasing a car. Pretty daunting, so I decided to bring my boyfriend with me. I've done my fair share of research not to sound too dumb, but I still had tons of questions. I also checked the Honda website to see the promotions that I qualify, so I had pretty good idea of what I wanted. Once I got to Howdy Honda, it was almost hilarious that why I would worry so much about the car purchase experience! Waiting area is spacious and comfortable, and Edward greeted me with full of energy. He explained and demonstrated all the options that went with a car and thoroughly answered my questions. Same goes with the Finance Manager (Andy Tuerck) - who was super knowledgeable and gave me candid advices from their personal experiences driving a car, choosing an option, and lease payment planning. So far I'm in love with my new 2015 Honda Accord Sedan EX! read more

I have purchased two new cars from Howdy Honda and I have all maintenance done there regularly. These people are truly top notch. Rex in sales is very knowledgeable and thorough. I highly recommend working with him if you're in the market for a new car. Rex is professional, trustworthy, and not at all pushy. This makes me feel especially comfortable as a woman who doesn't know much about cars or what features they need to have. If I want to trade my car in one day or when I'm ready to buy new again, I'll be booking it back to Howdy Honda! 10/10 would recommend. read more

Fabulous experience purchasing a CRV from Diane Hadley. Super knowledgeable, efficient and fun! Highly recommend this dealership and especially Diane! read more

I have bought two cars from Howdy Honda and have been infinitely pleased with both. Go in and ask for Brad Plauche. He is AWESOME. So nice and genuine. Don, in finance, is also exceptional. Best car experiences I've ever had. Go see them! read more

Did some work on my 2006 Honda Accord that required me to remove the battery which reset the navigation/radio and required a code to access both. I showed up to Howdy Honda and they were pretty busy but were able to crack the code in 10 minutes and sent me on my way. Service department receptionists and techs were very friendly as well. Thanks Howdy Honda. read more

Clean, quick, and professional. I took my Civic in for servicing and was surprised at the level of service provided. I expected the Honda dealer service to be expensive, which it is, but you get so much more than from a normal auto repair shop. They give you a shuttle from the shop to your home for free. Free drinks while you wait for the van. My "Service Adviser" (the middle-man between the actual mechanic and myself), Jesse Bracamontez, was very friendly and helpful. He was knowledgeable but didn't try to sell or push any services unlike most places. I gave four stars only because the service took one day longer than expected, though my Service Adviser actually stayed over past his scheduled time off to make sure I got the car back as soon as possible. Won't find that anywhere else. read more

I went to Howdy Honda 2/3/20. I knew exactly what car I wanted which was the 2016 Honda HR-V EXL with Nav. Armando, the car sales man was extremely sweet, helpful and made sure that everything would go through smoothly. He was awesome! When I went into financing with Chris Pham he started off very nice and explained everything that I was signing, ensuring that I understood. He then started asking me about the extra warranties that I could add on if I liked. I politely declined and we moved on. A short time later he brought them up again trying to convince me to add it on again. I told him "no I'm good". Chris kept pressing about it and I kept saying "no it's okay I'm good I don't want it." He then stated, in a raised tone "You are being so disrespectful to me right now by dismissing what I'm telling you by saying, 'no you're good." To which I replied "How is that disrespectful if I don't want it?" Chris said "I'm trying to help you out and make sure that if anything goes wrong that you'll be covered. Who's going to pay 3k-4K if something needs to get fixed? Who's going to give you a rental car if you need to get it fixed?" I replied "okay?" He said " Yea, exactly all you can say is okay cause you know I'm right". After that I was done and over it, just wanting to leave and take my new car home. This experience with Chris will definitely make me think twice before ever buying another car from here. read more

Had a great experience here today. My car battery died and I came in to get it fixed. When I went to start my car things wouldn't turn on and it didn't recognize my key, which we later found out was because the new battery blew a fuse. Nate was super helpful, patient, attentive, and knowledgeable about the situation and quickly resolved the issue for me. Thanks Nate! read more

I bought my car in 2013. I had always take it to do maintenance at Houndy Honda. Waiting has been always a problem. Today I spent two and half hours to change the oil of my car. I did not spent more time because I saw the car parked outside and decided to check if everything was done. It happened before, the service was done and the car just sit there, no one to come and get you. I give up. I really like my car and I believe take there to do maintenance is the right thing but it just got hard to do it. read more

Express service my rear end. Absolutely slow. Came on a Friday but there was no one in line but the guy told me it'll be an hour and 15 minutes maximum. I got here around 12:30 on and as of this writing I am still here at 3:17 pm. I got a call at 2:11 saying it'll be 45 minutes because they found these other unnecessary things that are "required". Again still waiting. Will either A) schedule an appointment next time or B) go somewhere else. At least the first Texas Honda dealership has a cafe. This location sucks read more