Just went in for a free part replacement (recall notice). I was in their waiting room for 2.5 hours on the weekend because they were so busy, but they told me this would likely be the case when I called to make the appointment. So I was warned, and chose to go at a peak time anyways. No issues. Very courteous and professional. read more

Didn't like the way Howdy does business. All they wanted to do was beat the lowest offer by a little bit while you do all the work. I wanted bids from three dealers and they wouldn't do it. Also poor on communication. read more

Lost one of the buttons on my navigation system in my 2012 Honda Fit and was having trouble with lost function. Went to Howdy Honda service department and one of the Service Advisors, Zeke Banda, was able to help me within just a few minutes tackle what I needed to tackle, and all with a smile. Took all of 5 minutes. I so appreciated his patience and willingness to help. Thanks Zeke and thanks Howdy Honda. My experience has always been excellent here. read more

I have yet to have a bad experience at Howdy and the three times that I have gone have been exceptional! So the first time around I went shopping for used cars and we had Jeffrey Ellis just come out, ask if we needed any help and we said no, and he gave us his card and said if we needed anything to go in and ask for him. That to me, is what I like. I don't like pushy salesmen so to get straight to the point was perfect. My second time there, I actually ended up going back two weeks later and I bought my 09 yaris from Jeff and he was super accomodating and very informative. He got straight to the point, didn't hide anything and is definitely quirky. The Yaris had a huge crack on the windshield and Honda ended up replacing the windshield for free, and gave me a $500 discount on top of that! Unfortunately my Yaris was totalled (girl ran a red light) eight months later and I had a week to find a vehicle. So I'm not seeing any used vehicles that'll suit my taste, mileage or price range. So I call Jeff up, tell him the situation and that I was now looking into a new vehicle. The Fit was the one that I was looking into, so that same day after getting a preapproval from a credit union, I tell him that I want my interest rate to be lower. So he told me they could easily get it lower. Honda ended up financing me 3.9% for my first new vehicle. In lieu of them not being able to bargain on the price of the Fit (because they are japanese based factory cars, not the american based factory vehicles), the accessories that were already in vehicle I got at no additional price! When I was looking at the prices for the accessories Jeff saved me about $700 worth of accessories! Essentially the accessories plus the warranty price (instead of the basic factory 3yr/36,000mile price they used the same price for the 8yr/100,000 mile warranty) since I don't drive much and I really got a good deal for a brand spankin' new Fit! Jeff was definitely instrumental in being very informative of what would and wouldn't work for my lifestyle, and Don the finance manager was the same in terms of what would work for me. There was nothing shady with their business and if anything came up everyone was very open and would say something first thing when it would arise. So all-in-all Howdy Honda has treated me very nicely. read more

I'd strongly discourage to get any service done at Howdy Honda. I bought a pre-owned honda Civic 2009 for my wife early this year and lately it started giving random jerks/misfire during acceleration. The mistake I did was, I took it to howdy honda dealer for diagnosis. Later I took it to a local mechanic and got it repaired. Here are the two experiences I had going to Howdy Honda vs Getting my Civic repaired by local mechanic. 1. Diagnosis by Howdy Honda Service department: I was told the reason for misfire: thermostat was faulty, engine got too hot and coolant pipe burst. Coolant got into the engine and damaged head gasket. They'll have to open the engine up to replace the head gasket, spark plugs ignition coils. They handed me the $3000 bill including labor incase I wanted to get car repaired. In addition, they found a leak in steering fluid assembly and asked for ~1200 for repair and even said it is impossible to get the state inspection cleared with this car. And yeah, they charged me $180 for the false diagnosis. I got the car home and was deciding to scrap the car or sell it on craigslist. On a friend's recommendation, I took it to a local mechanic, 2. Experience when I got car fixed by local mechanic: I gave my car to the mechanic, within one hour I got the call from mechanic saying because of wear, ignition pipe burst. spark plugs needs to be replaced. He charged around $350 for the parts and ~200 for the labor and car is great running condition as before. My car was ready in next 2-3 hours and gave a warranty for 1 year for the parts he replaced. When I asked him about thermostat, coolant, steering fluid, he said he doesn't see any problems with any thing else. So, I wont recommend going to Howdy Honda for any service work. FYI: I am writing this review after two months getting the car fixed by local mechanic, ~1500 miles and got the state inspection clear done through Firestone. read more

Had a great experience there with the service department. My car didn't start several times in a row. At least that whats I thought. Electric problems are hard to diagnose. They held onto my car for several days so they could try it out multiple times to see if they could replicate the issue I was having. It was very apparent that they wanted to get to the bottom of things, especially because they knew I was going to a long road trip in a couple of weeks. Ultimately they couldn't find anything. But, what I figured out with their help was that I probably want pushing the brake pedal hard enough when trying to start it on cold mornings. I a pilot, the colder it is the harder you need to depress the brake to be able to start the car. Well know I know. Zeke, Brianna, and Jacob were all excellent and really care about their customers. read more

2.5 hours for an oil change. Who has time for this!? Also, this is their "express" service. Absolutely crazy. After this time wasting experience I will continue to take my business to first Texas Honda. It has never taken nearly this long, plus, their waiting area is much nicer- complete with a full service coffee bar. If you have a job and responsibilities go someone else! read more

I recently bought a new 2017 Honda Ridgeline from Howdy Honda, and it turned out to be a very good experience with a car dealer. Diane Hadley, my salesperson, helped to make that happen. To be honest, it almost wasn't so good....I was not impressed with the original offer they made on my truck trade-in, but more than that, it was the way they handled that part of the transaction. Not only was it a price much less than what I expected (but let's be honest, we always think our car is worth more than the dealer does at trade-in time) but they also tried to tell me my car had been in a wreck (I had bought it new and was never in an accident.). Then, when I got back in the vehicle to drive home, a number of my electronics were off - saved radio stations were no longer saved, the car seat position memory was off. My guess is they ran some sort of diagnostics and somehow disconnected the battery. But the Asst. Manager who I spoke to to about that told me "it's a computer....things like that happen." He was dismissive and not very customer-friendly. It was late, and maybe he was just tired....but it was not a very friendly conversation. Anyway, I was very disappointed and told Diana that I had expected better customer service at Howdy Honda. She asked me to give her a time to talk with her manager and asked me to give them another chance. I did so, and eventually we arrived at a fair price for my trade-in and a good price for the new vehicle. In addition to the great work of Diane Hadley to make this all work well, Nick the product specialist guy was awesome. I feel really bad that I can't remember Nick's last name, but he took me on a test ride and told me so many important details about the Ridgeline. And he wasn't just telling me stuff to sell me. He was very honest and told me good things as well as some things that weren't perfect about the Ridgeline. His knowledge, honesty and low-key approach really helped me feel confident that the Ridgeline was exactly the sort of truck I was looking for. I salute Diane and Nick...they really made my experience and Howdy Honda a good one. And so far, I'm really happy with my Honda Ridgeline. read more

Called two days ago. Gave the used car salesman my info., the car we had seen on line and a target out the door price. He said he would get with his manager and then get back to me. When I didn't hear back for 24 hours, I called back and talked to another salesman (Frank) who said there was no information in the system on me. I gave him all the information again and he said that he would get back to me in 20 minutes. After 4 - 5 hours, I called back and ask to speak to a new car sales manager, gave him all the information again and he said that he would get with the used car dept. manager right away and they would follow up. 6 hours later and not even a courtesy call, text or email from this place. I guess they don't want my business. Horrible customer service. I can't even give them one half of one star, but this format requires that I give at least one star in order to post a review. JeffA read more

We just came home with our new 2008 Honda CR-V and had a fantastic experience at Howdy Honda. Kevin (whom I was going to ask for after reading everyone's review) actually was there opening the door to greet us. We didn't have much time so we got right to the point and down to business. Kevin listened to our needs and after a bit of discussion recommended the perfect car for us right now. He was very informative and made sure we were aware of useful options, but never pushed anything on us at all. Kevin was also super friendly and understanding when our child got a little rumbly. The place has wi-fi, tons of free drinks, toys for the kiddos, lots of tvs, is brand new and uber-comfortable. It was the best car buying experience I've ever had and I'm so glad I don't have to be embarrassed of my circa 1996 Dodge Increpid anymore! read more

The service at Howdy Honda is not very good. The place is one of few places in this world that gives frustration to my life. They misinformed me on when my car would be done getting worked on. They also tried to sell me unnecessary items that I had already recently purchased. read more

I can't truly speak to the other sales reps at Howdy Honda, but Justin Fuller is amazing! He worked with me on my first lease three years ago and has shown consistent and excellent customer service ever since! He has been helping me purchase my next Honda and went out of his way to return my emails even on his day off. His commitment to excellent customer service is evident and I have never felt like he was trying to force the sale, unlike other dealers in the area. He has made the whole car-buying process easy and non-cumbersome. I have also used the Howdy Honda Service Center for oil changes and was treated very fairly. Duante was very courteous and helpful in answering any and all questions I have had. Highly recommend Justin Fuller at Howdy Honda for any and all car-buying needs! read more

Not one person helped out my mother and I. It was early afternoon when I accompanied my mother car shopping at this location. We were aimlessly walking around looking for a car that would best fit my mother for what feels like 30-45 minutes. We then walked into the office because we had to use the bathroom and not one person asked if we needed help. As we were walking out, not one salesperson came up to us. The look on our faces was probably frustrated or dumbfounded cause the receptionist finally asked us if we needed help as our feet and arms were already out the door. We did not respond because why would you greet someone leaving anyway. Thinking that she took her own initiative to let someone know about us, my mother and I decided to wait again. Standing outside the front doors/windows of the showroom this time, we still did not receive any customer service for what seemed to be 10 minutes. Really?! They have ceiling to floor windows and we were or should have been in someone's sights. Still no one. So we just got into our car and drove to the next Honda dealership in San Marcos where my mom put down the deposit for her new car this same day. We both have been to Howdy Honda before and we both also remember not getting the proper attention as well. It seems that the salespeople here aren't very committed by these actions. We felt unwanted. We will NEVER step foot in here again! Who knows it could have been our ethnicity that drove this improper treatments. read more

As a rule, I hate car shopping. All of it. I mean every single step, including the test drive! Fortunately, a friend of mine recommended Nik Popov at Howdy Honda when it came time to purchase a new car. Nik was FANTASTIC. He was easy going, patient, and there was NO pressure. He asked the right questions and listened. We drove a variety of cars and he was very thorough with the presentation of each one. He was also very transparent about purchase pricing, profit margins and incentives. We left feeling like we had a very good idea of what we wanted, even if we weren't ready to deal that day. He followed up with us a couple of days later and we let him know that we were unhappy with the online trade in quote from the Honda website. He suggested we go to Carmax for another quote. It was fantastic advice and we were able to bring that quote to Honda. He worked out a very good deal for us and we felt great about the whole process. When I went back the next day to pick up a new cargo liner, Nik was the one who greeted me and helped install it. He also got us a complimentary tube of touch up paint and explained how to use it. (The vehicle is pre-owned and had a couple of very minor scratches.) Thank you Nik and Howdy Honda for making this car buying experience a positive one. read more

My issues go unresolved and the Sales Director is pointing blame at me for his own employee's actions since I made Michael Forman look like the fool he is to the Service department. He marched right out to my vehicle and told Chris Sepeda in Service that it was "too dirty don't clean it". Even though Chris was more than willing to do the work, he was denied by Forman's ego. Not to mention the time I've wasted reading the novels from the "Sales Director" Thano Drivass who consistently belittled and lectured me in email conversation making these exact crazy statements: "He told you to give him 2-3 days notice before bringing the car in. Maybe you smoked too much weed last night and forgot. Plus you're a dick, so go fuck yourself." -What did you just say to me? Another line later from Thano: "Now from what I read, his email to you did ask you to give him 2-3 days notice before bringing the vehicle in, and it seems that did not happen. The offer email was sent on the 15th and you (or your wife) brought the vehicle in on the 26th, but you didn't call Michael ahead of time to set it up. If I am incorrect, please let me know. But perhaps calling to set it up could have saved some confusion." -My wife confirmed with the Service department the day before that we had been offered a detailing from the salesman and the Service Department told her no appointment was necessary, but they needed about six hours to fully clean the car. Still not sure why he needed 2-3 days? Maybe to cover up the fact that he shouldn't be offering free details? This also was stated in the follow-up email with Thano: "I am trying to let you off the hook for cussing out one of my employees!" - Wait wait wait. Let ME off the hook? Get real man. Your employee got what he deserved. A swift kick in the face for being the first to strike in an unprofessional manner, and you don't look much better defending his behavior without all the facts. Get those straight long before attempting to open your poetry in email. Another good line from Thano: "In any case, from your perspective, it looks like we don't know what we're doing, which I completely understand." -You are beyond right Thano! I really don't think you do and I don't care how long you think you've been in the business. My family has been in the business much longer. I wrote the book on customer service. This is not it! The worse part about all this is they kept my car a whole day and didn't even perform the firmware update the car needed in the time it was in for the services that were never rendered. Now I have to go back to this place for more insults and degrading remarks about my vehicle's cleanliness all because a egotistical maniac of a salesman smoked too much ganja and forgot he was making me offers he couldn't uphold? Good grief, Charlie Brown. TJ, if you're out there.... You can have this car back any time. It's sitting in my driveway now and isn't going to be driven again. We'll call it even and you can eat the cost from this unhappy customer. I'd rather take my money, and my friends and family's money, to shop elsewhere since you have yet to make contact. I've already taken the vehicle elsewhere to get it detailed. read more

IF you have your heart set on buying a Honda from Howdy, definitely see salesman Edward Kwak! Edward is awesome. He spent a lot of time with my wife and I making sure we were comfortable with our CR-V purchase. The problem is that Howdy Honda is no longer a home town dealership. They are owned by John Eagle Auto Group and if they can price gouge you they will. I have over 10 years of automotive experience and am on our 10th Honda! Howdy wanted $600 more for their CR-V than Round Rock Honda. Their aftermarket warranty is $3,295 dollars! Our Genuine Honda warranty was $1,740 from Round Rock Honda. Howdy wanted $750 for their GAP insurance and we paid $350 from Amplify Credit Union. We saved a 1% on our financing over Howdy's financing, from Amplify. They add hundreds of dollars to the purchase price for nitrogen in the tires and paint protection! I can take the buyers agreement from any Howdy purchase and show you how much you overpaid on every aspect on your purchase. Buyer Be Ware! read more

David Leonard, our sales rep, was exceptional. Great guy, great personality, lots of funny jokes; but, best of all the unique multi-faceted test drive experience David has architected sets him apart from every other vehicle sales rep I've dealt with. Please ask for David Leonard when you visit Howdy Honda. And if you have to, wait for him- he's worth the wait. read more

Visited the Howdy Honda on Ben White yesterday to look at options to replace my 2007 Nissan Sentra. My husband, my niece, and I walked in and were first greeted by the lady at the counter. She was nice enough, but I was a bit bothered by her lack of a smile. She called over the sales manager we were looking to speak with, and he eased my bother as he was very warm and welcoming. The sales manager introduced us to an experienced sales representative to facilitate the sale and to have my Nissan appraised. During the course of the conversation with this sales person, that I do not want to slander by writing his name, I noticed he favored the conversation toward my husband despite numerous attempts to politely remind him that this is a car for me. I did not appreciate this as I was the intended client, not my husband and I felt he was discounting me because I am female. As the conversation continued I informed him what I was looking for and what features I wanted. We reviewed options, but I was quickly getting discouraged as he was telling us all the features that he wouldn't be able to get for me in my price range. I bluntly said to him at that point lets not focus on the features you can't get for me, and lets talk about what features you can get for me. Well, that list was not long at all and gave me no option but a Fit in my price range. I wanted to go ahead and humor this with a test drive and then go take a look at used options, so he asked 'my husband' to pick a color. I picked the only color I could see myself in, but once again the dreams that were hanging on by a thread were squashed as he informed us that that was the only color he did not have in this vehicle. That was it for me. I thanked him for his time and decided to go to another dealership that could give me more of what I want then not. After all I'm not begging and desperate to give them my money. They should of put more effort into finding my dream then into informing me about how little they could do for me. I did end up buying a car last night, but not from Howdy Honda. I couldn't be happier with everything the dealership down the road was able to get for me in my range. They gave me more for my trade in too. read more

New car purchase - I obtained internet quotes from Honda dealerships in Austin, Round Rock, and even 1 in Houston, my family's hometown. Over the phone, I spoke with Howdy's internet sales manager Mark Ziehr. He provided me with great pricing and had a very nice selection of the colors for my vehicle. He emailed me the price before TTL and drive-out price so there would be no "funny business". I filled the credit check on their website and was pre-approved for my loan before the visit. Toby, the salesman, called beforehand and made sure the car I wanted had window tint installed prior to my arrival. On a personal note, I've been burned by dealerships before so I was waiting for the shoe to drop as to the extra charges that suddenly pop up. Upon arrival, we really appreciated Toby's friendliness and sincere approach. You can't help but trust & like the guy. Don, the finance guy, was matter of fact and discussed the extended warranty pros & cons just like my friends & I, straight forward and to the point. I enjoyed all three interactions at Howdy. Based on my past experiences with various dealerships, I kept on thinking somewhere along the process we were going to get screwed with an undisclosed cost. Needless to say, none of that happened. I am immensely pleased with my excellent experience at the dealership. The deal was exactly as promised. I am singing their praises and will definitely refer my friends. Percy Chang Perfectly satisfied customer of Howdy Honda read more

Recently I had to purchase a new vehicle rather unexpectedly, and Howdy was my first choice as I have always had great experiences with them. Brad Plauche is a phenomenal salesperson and all around nice guy. I felt very taken care of, and would recommend Howdy and Brad to anyone without reservation. Thanks Brad! read more

Howdy Honda was FABULOUS!! I contacted Round Rock Honda, Howdy Honda and First Texas Honda. Michael Forman with Howdy was by far the most knowledgeable, accessible, honest and supportive. I haven't bought a car in 18 years and he brought me up to speed on all the changes without laughing at me ;-) (Thanks Michael). He advised me on the available accessories, warranties, upgrades, etc and let me know which ones he thought we're value added and which were not. He worked around my work schedule and was flexible on timing considering I was coming from Cedar Park to SouthEast Austin. The service department and Kevin Childers was wonderful too. Even though it is far away, I'll take the trip to do business with them again! I love my 2016 Honda FIT and look forward to many years together xoxo read more

I have taken my accord to Howdy Honda twice for substantive service and twice they have not honored their estimate. Both times when I tried to clarify why the final price was higher than I was told it would be I was repeatedly not answered directly but instead "redirected" to pay attention to some other item on the bill that I did NOT ask about--over and over and over again. Howdy Honda service department simply does not talk straight and they assume that a customer does NOT remember their estimate or will be easily distracted or give up easily if a customer asks about the difference between the estimate and the final bill. Moreover, they made ME feel like I was a trouble customer for not backing down until they could entirely explain the charges to my satisfaction! The first time they charged me for a service they said would be free (a diagnostic computer screening to determine the reason my car maintenance light was on) if I had a service performed as a result of the diagnostic screening. I did have the service they suggested performed and yet they STILL added the $94 charge to my bill for the "free" diagnostic screening. When I asked about why it was on there, I was repeatedly given nonsensical answers that attempted to distract me from the question I asked. This went around MANY times, so they must assume that the customer will just give up in frustration and accept that she needs to just "pay the bill." The second time I was there I approved work for $740 and was then called back the next day to say that my car was ready and cost $940 without ANY acknowledgment of the difference. In fact, they expected that I would NOT NOTICE the price difference because both numbers ended in $40!!! At first they tried to tell me that certain items were not included in the estimate. That was not the case. I approved ONLY the estimate and they did not discuss ANY other service items with me other than what was included by the estimate. When I asked for a copy of my bill I found that they had added one item onto the bill that they admitted they did not do to the car, another item ran over $100 over the estimated price (and I was NOT called to confirm that I still wanted that done), and a third item I asked to have done (a small service) they instead performed a larger version of (medium service). Moreover, they added a misc charge to the bill to cover their Fedex charge on a part that they told me that I would not be charged for (they listed it as a misc charge and thought I wouldn't question it!) They told me that they would take 10% off the bill to compensate, after about 45 minutes of dealing with them, so I asked them to fax me a revised bill to prove that but they did NOT take 10% off as they said they woud. Instead I was pointed to the 10% that was taken off on the first bill total already--and that 10% off was from the 10% off coupon I gave them when I dropped off my car (that they mailed to me to entice me to get the recommended service performed!). So in other words, they thought I would FORGET that I gave them a 10% off coupon and that I would be fooled into believing the 10% off on the bill was something new that they added!!!! The estimate I was given was $740 BEFORE the 10% off which would be a bill of about $666. They called to tell me my car was ready and cost $940 and that I owed $844 after the 10% discount. I wound up walking away paying $753 and spending over an hour going round and round and round with them about the bill. ARE YOU KIDDING ME? This is THE most sly dealership I have ever had to deal with to date! I gave them the benefit of the doubt the first time....but the second time...while they used the same tactics of distracting the customer instead of asking a question.....no, no, no, they TRAIN their service reps how to lie well and how to distract their customers. This is a part of how they do business. I'm giving them two stars instead of one because I know that the work they DID do to the car really WAS needed and they did not give me litany of items that need to be done but really don't. They seem to do work that DOES need to be done....but they expect their customers to not pay attention to the bill they ACTUALLY hand out. If you use their service department, be sure to ask for your estimate in writing and plan to take extra time to understand your final bill. Compare the two totals and DON'T LET THEM DISTRACT YOU when you ask about the difference. read more

Run of the mill car dealership. Refused to give me a quote after requesting one online. Tried hard to talk me into the one CRV they had on the lot, even though I stated I didn't care for the color and wanted a different model, "Oh, we'll have to special order anything else- who knows when it'll come in". I reminded him that I wasn't going to buy that day, and the hard sell started. It wasn't unfriendly - just tiring. The sales manager came by when I didn't budge on what I said upfront on the phone and when I first arrived - only wanted to test drive it, and still had other cars to test as well. Still, they wouldn't give me a price, and hemmed and hawed at my suggestion that they meet the price quotes I got from other dealers. Instead they kept asking why I wanted them to do so....why do ya think? They put the option packages on all the cars and add the cost of the package to your final price, whatever that is (do you really need wheel locks on 16" steel wheels?) They finally let me go when they said they'd "speak to their finance manager Monday about coming down on price", but instead emailed to ask me what color I wanted so they could order it...still no hard price. My reply to their email was honest "I just put down a deposit on a Honda at another dealership - I'll be picking it up next week" read more

I had a bad experience with their service dept. I have a 2017 Honda Civic which I bought new from a Honda dealership. July of 2020, the AC stopped working so I took it in to HH. They replaced the compressor and ran a diagnostic which ended up costing me 1500 dollars after everything was done. 7 Months later the AC stopped working again. I took it in a second time and they believed now there was a leak behind the dash and the process of removing the dash to "get back there" and fix the leak would cost $2080. i asked what would cause something like that and my rep couldn't tell me, just assumed corrosion. So essentially "driving the car"would have done this. i told my rep that i couldn't afford that and brought up that i shouldn't be having multiple AC issues after i just had work done. He talked to his manager and said he could get 400 dollars knocked off ($1700). I told him I still can't really afford it right now but when i can i'd bring it back. Then i went to the dealership- asked for a copy of my quote. My rep had already gone home and another rep gave me a print out of the work for $2080 plus all these other services i didn't know about totalling over $3000. Plus i had to pay 200 that day for them checking the diagnostic. i asked for the $1700 quote discussed with me and the other rep refused to get it for me and didn't offer to talk to anyone to get it. He also tried to get me to sign a receipt multiple times which includes language that the customer agrees to an arbitration process to settle price disputes. i told him i wasn't going to sign that because i don't wish to agree to an arbitration procedure; he finally said i didn't have to. I told him that it's nothing against him personally but this whole process felt like buying a car again- if you give a verbal quote and refuse to put it in writing- it's shady. People negotiating prices and tacking on hundreds of dollars for innocuous services. They lost my trust that day and Im letting you know now, it feels like a scam. The design of the vehicle is made to not last without having repairs in only a few years. This was not wear and tear. I'm shopping for other service providers who are up front, competent, and most of all honest. read more

As a first time car buyer, I was very much dreading the process of working with a big dealership (mostly based on everything I've ever heard about buying a car). I was waiting to walk into dealership this size and be ignored, not taken seriously because of my age and gender, and be given a hard time trying to get a car I could afford. I was waiting to be pressured into buying a car on the spot and not being able to walk away. I can tell you right now that absolutely none of that happened. From the moment I walked in I was greeted by friendly folks who did not pressure me to buy anything. I was paired up with Steve Gonzales just by chance and as it turns out he is the absolute best! We test drove an accord which I liked but wanted to size up the other dealer in town (hey, gotta have a basis for comparison) so I left the dealership with a business card and my thoughts - no hassle about that, which I appreciated. In the end I went with Howdy because they gave me a better deal and I really liked working with Steve. He made me feel comfortable with the decision I made, worked with me to get the best deal ever and was with me through the entire emotional roller coaster of buying your first new car. I even liked talking to the finance guy (does that ever happen) - he was so friendly and didn't pressure me to get anything additional. Overall, this was a great experience and I love driving around in my new car knowing I got a great deal from great people. A++ Tl:dr - go to Howdy, talk to Steve, leave happy read more

I loved buying my Honda from Rick Rojo. I got a fair deal and the Make Ready folks stayed late to get the car ready. Service is also good this dealer, better than others I've visited. Nice, quiet room with high speed internet so you can work in peace, or TV and plenty of newspapers if you want that... large, clean dealership. Nice people. read more

Took my daughter to look at a car And let her negotiate the deal. Johan seemed interested until we told him we wanted to sell our car out right before we bought this car. Attitude changed. I asked for his bottom line......he came down $35. What an insult. If you can't come down fine but don't make me wait then insult me. Definitely going somewhere else. If he would have tried to make a deal we really didn't have to sell the car first...did I mention we were already pre approved for financing before we went there...yep! Too bad. read more

I recently purchased a 2017 Honda Civic from Howdy Honda. I worked with Staci Dunneback throughout my purchase process. She was friendly and helpful from the beginning and helped me find the exact car I wanted. The combination of manual transmission in a color and trim level I wanted proved to be super rare...I was starting to believe I was looking for a unicorn, but Staci tracked down and secured the perfect car when many other dealerships tried to convince me I should give up on what I really wanted and just get an automatic/CVT. She also was great at keeping me informed (via text, which I prefer) throughout the process. Howdy Honda worked with me through the end of my existing lease, so I didn't end up stuck paying for two vehicles at the same time, honored the discounted TrueCar price, and offered me awesome 0.9% APR financing. I'm really happy with my car and my experience with Howdy Honda was overall very positive. The main reasons I am giving this review 4 stars instead of 5 are: 1) the $500 deposit Howdy Honda charged me to secure a manual transmission Civic they had already ordered was non-refundable. (That's a lot of money to not give back to someone if circumstances change in the 2+ months' wait for a car to arrive, particularly when the car wasn't ordered for me but was a car they'd already ordered...not to mention, because none were available, I was not even able to drive the turbo in a manual before paying the $500 deposit to secure one.) 2) Despite the fact that Howdy Honda management offered (I didn't ask) to hold the car once it arrived at the dealership until close to the end of my current lease in April (with my non-refundable $500 deposit), they started pressuring me to hurry up and come get the car as soon as it arrived at the dealership in February (still 2 months before the end of my lease). Had these two things been different, I would have given this review 5 stars. read more

Outstanding experience at Howdy with salesperson Rex Flaczynski. We asked loads of questions, and Rex demonstrated both knowledge of Honda vehicles and courtesy in customer service. Don Matanic in the Financial Office was also a pleasure to work with both in-person and on the phone. We are happy to have Howdy Honda as our local dealership and service center. read more

I can't speak highly enough about Ed and Howdy Honda. I dealt with a total of 4 different Honda dealerships during the process of picking out and buying my car. Ed was consistently honest and fair. I got a great deal, and I will definitely be back next time I need a Honda. Thanks again, guys! read more

I've always been impressed with Howdy Honda as a car dealership as well as a service department. Dating all the way back to 2002, when my wife bought her first Honda Accord. More recently, I took my Civic to have some service done and like every time I've take my car there I was greeted with smiles and attentive service. I always work with Jesse in the service department as he is honest as they come. Not something you typically associate with a mechanic/service rep. I recommend you ask for Jesse if you require any service to your Honda. This particular time I was greeted by the Express Service manager Eric because the Main Service closed by the time I arrived late. Eric still took my car in and put me in a sharp 2016 Accord Sport as a loaner. Howdy Honda almost always puts their customers in a new Honda loaner (of course if there are any available, but they have lots!). I fell in love with that exact car and decided a week later to look into trading my 2009 Civic for one. This is where I had the pleasure of meeting a 2 week old sales rep by the name of Manolo. He was not new to the car business, just new to Howdy, but very nice, not fake. Because he was new, his sales manager Akeem was helping both me and Manolo. I have worked for many sales leaders. Some who I cared for and some that I did not. Akeem took his time with Manolo but more importantly with me. I could tell immeadiately that Akeem was genuine, and that means everything in the car sales business. I showed up later in the day he stayed late to help me out. Because of unknown/unforeseen issues, the deal I thought we where going to be able to put together didn't exactly pan out...at first. This was not the dealership playing games, as many dealerships often do. It was completely on my part. Just when I thought we weren't going to be able to make a deal that day (or really night), Akeem pulled out all the stops. He completely impressed me with the level of service I received. This level of service did not stop after I completed my purchase. He called later to ask how I was enjoying my vehicle and if there was anything more he could do. He also realized my car was not detailed to his satisfaction and asked if I would bring the car in at my convenience so he could have it detailed for me. The level of customer service and attention to detail that he has is absolutely amazing and refreshing! Thank you Akeem for making my car buying experience the BEST it's ever been! You are an asset to Howdy Honda, as I'm sure they already know. I would absolutely recommend Howdy Honda if your in the market for a new car, and make sure Akeem is working when you go in. read more

We have three Honda's, two purchased from HOWDY HONDA. I took our 98 Honda in because the battery was dead. I was telling my California daughter about my experience and she said I should put a review on yelp. She said she wanted to call Howdy Honda to thank them for being so kind to her mother. So, first, when I drove in, a nice young man came up to help me, took my info and directed me to the waiting area. In the waiting area there are two big refrigerators with a large assortment of cold drinks, help yourself. There is of course is coffee and snacks. When I sat in the very comfortable chair a young woman arrived with a greyhound on a leash. She said she likes Howdy Honda because they are dog friendly and she doesn't like to leave her dog at home alone. I went to a service desk to get a copy of the receipt for the battery I purchased. The gentleman couldn't find it (because I had give him the wrong year) and took me to another service desk explaining my problem. That lady was so sweet and said "your car is ready", she may have taken me over, don't remember. They had me sign the ticket, new battery with receipt, no charge. The young man behind the desk saw the car was parked sort of far for me to walk to and drove it up to the door. You can be sure I will never buy anything again except Honda's from Howdy Honda. By the way I have had other cars, Chevrolet, Ford, Toyota, BMW, Volkswagen, Buick. My husband is the one who got me started with Honda's and I love my Honda Accords. I can get more luggage in my trunk than fits in the cargo area of my daughter's Subaru Forester. read more

I am the proud owner of a 1999 Honda Accord with less than 115,000 miles. Howdy Honda was my first service station experience in Austin. I've lived in Austin for more than 6 years and have heard the great reviews of Howdy Honda. However, my experience was not at all 3, 4, or 5 stars. I scheduled a check-in holistic review over my vehicle because my check engine light turned on just days before. My scheduled time was for 7 am. I arrived on time and was promptly greeted by a taller gentleman who exhibited the best qualities of a representative of any corporation. I was taken to my car advisor who took my information and keys. The lobby area was very welcoming and had many snacks for all people waiting. 3 hours later... My advisor arrived to inform me of several services that would help improve my performance. He never mentioned the check engine light, so naturally, after hearing about the grand price tag of all the services I asked what would be done for the check engine light. He was perplexed at my question, as if I had thrown a curve ball, so he quickly went to the back to verify what the issue was. Unfortunately, the senior mechanic had stepped out and after those 3 hours of waiting we still had no clear idea of what was going to be the next step for my car to return to normality. I had to miss several important obligations in order to ensure that my car would be fixed. I recommended my solution to fix the car, which ultimately ended up being the only service I needed. All while the mechanic and advisor only recommended services that were not urgent and would not fix my engine. I don't think it was necessarily my role to help guide the mechanic on a car inspection that was supposed to be holistic. This experience taught me that some of the mechanics did not really do an excellent job with inspecting and diagnosing the vehicle. It was also incredibly frustrating to know that I had to wait more than 3 hours to find out that the mechanic was out of the shop and that my proposed plan for repair could not be determined at the time. Howdy Honda is a great place to sit and wait. The customer service is fantastic. My hope is that their trained "senior" professionals working in the back can provide excellent service and keep up with the level of professionalism shown by those working in the front area. I wish that the words of my friends and co-workers would stand up to the excellent reviews, but then again, I hope that my case is one and only, and that no one else has to experience hours of waiting and self-diagnosing their own vehicle. read more

I could not have been happier with my experience. I was in changing my oil for the first time on my 2016 Honda CR-V, which I hated, and I thought that since I was there, I might as well see what they could do to get me into something I would like more. I stumbled onto Rex who was great! I knew exactly what car I wanted so I told him that I didn't want to test drive it that I only wanted to talk numbers and he accommodated. He worked with Don to get me a great deal, considering my financial situation, and I couldn't be more pleased. I would absolutely recommend Howdy Honda to anyone looking to get a new Honda. And if you do, ask for Rex...He won't BS you! read more

I would have gone zero stars if that was an option. We went to appraise our car and the value was half the price CarMax offered. When I provided my value to them it sounded like I was a crazy person there. Michael Forman the manager at used cars tries to indirectly tell us to go to Hyundai if we cannot afford Honda, well I got my new 2018 accord from Round Rock Honda. I don't mind paying few hundred dollars or driving up to North but couldn't walk to Howdy Honda with comments like "we only do serious business" here and telling us that there is no negotiation, what kind of business is this? We have the right to give our price. Thank you for not making me buy used 2018 accord for I got the same model brand new by just paying a few hundred dollars more almost the same as my offer price. We have been Howdy Honda family for over decades and not anymore. Learn from Round Rock Honda to do business folks. read more

Eric was extremely professional, honest, and exceeded in customer service. Honda is very lucky to have him!

Michael Forman and Don M in finance made our purchase painless and easily the brightest spot in our car need/buying adventure. We really appreciate the TLC and special handling. With the warranty, I know my investment is safe, and I very much look forward to perks like Honda Butler and 50% off my first oil change. read more

10/18/19 After posting my original review and a month of perseverance and patience, Howdy Honda resolved issues

After an infuriating experience at another Honda establishment, I found these guys. They did the service I needed at a lower price, treated me with respect, and check in periodically to make sure everything's still good. Couldn't ask for more in a service center. Thanks, guys! read more

Used to take my honda car for repairs to the service part. They are always quick and friendly staff. The complimentary car wash with the oil change is a huge plus. They have a waiting area, and Isuzu can get a drink and enjoy wifi while waiting. Now I drive a Nissan, still take it for oil changes, they are just super nice! read more