Extremely bad experience I had at the store. I've been coming here for the past 1 month almost regularly and they have customized a drink (I can't have sugar), it's quite simple just needs milk. The folks at the store I met this afternoon -lied to an extent by suggesting - they never have milk at the store!! Whereas every single day I've come here to grab the drink with milk! The guy also mentioned - he's at the store everyday so maybe I'm lying. STAY AWAY from this store - this is customer experience at its WORST. I won't be visiting again - don't want to deal with Bad attitudes. EDIT: Please see the review posted below by the owner to see how good of a customer service you can get at the store. I did visit the store again- and the staff told me that they were briefed "just that day" to stop providing milk. So yes, they did use milk and randomly 1 day, because of my post stopped serving it. I will be reporting this incident, not because they dint provide me the drink I wanted, but because they lie!! read more

This was my first time at Icicles. IMPORTANT: Parking is very tough on Fri- Sunday in this area so should just park a block or two,away and walk. Many businesses have signs that heir lots are private and there is no after hour parking so be careful. Fortunately when I arrived the line was only about 10 deep. When you enter you can see are the workers busy as their stations making your creation. You can order anything you want on the menu and they give you unlimited toppings at no charge which is good considering it's 9 bucks for an Icicle. I was greeting with a big smile from a nice young woman and ordered the Reese's with chocolate waffle bites, toasted marshmallow, chocolate chips and toasted coconut. I then moved over to the mixing station and watched my creation turn from a liquid mash to my curled up Icicle in a few minutes. The curls of ice cream are arranged end on end inside a cup to make them look like a nice design. You then get to put more toppings on top and as many as you like. I got mine to eat there and sat down inside to enjoy my creation. It was really good. My back was to the door eating but when I was done and turned around (about 8pm) the line went outside and down the building! Probably 40 people deep. This is a great spot for anyone but the kids seem to be the biggest customers here and why not? Sugar, Sugar, Sugar! 4 Stars. read more

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For my nut allergic kid they have nut free pan available. And I love it! It makes us have a fun family time where we can include everybody. :) read more

So $8.25 will get you a custom fresh rolled ice cream from here. I love the combinations and Ferrari is my favorite. You get all you want toppings with your ice cream. Be sure to read the options on the board because you can't see every topping in plain view when they prepare it for you. They give You a free ice cream on your birthday so be sure to check it out ! read more

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Little M wanted to try the latest frozen treat trend. They look really cool, and the options are fun. I would have preferred to share one if we could have agreed on flavors. For some reason, I expected them to be sort of light and fluffy. They were quite dense, which is not a bad thing... I like dense ice cream. But not when they're serving you what seems to be close to a pint, with no smaller size options. And I get why there are no smaller size options. A lot of time and effort goes into each individual serving. I just didn't think the novelty of the rolling, which is cool, was quite worth the time, effort, and expense. Flavor was good. But I think I prefer a tiny scoop of good gelato over this mammoth, beautiful creation with unlimited toppings. I'm a minimalist, I guess. read more

Loved it!!!! Highly recommend it! Best ice cream EVER!!! Too bad it's so far away other wise I would be there everyday.

My friend who lives in Pleasanton took me to this place because it was a MUST to try! And I'm so glad we had ice cream here! Not only is the freshly-rolled ice cream interesting, they have AVOCADO ice cream that couldn't be fresher. Before my eyes--a fresh avocado chopped, sliced, rolled into ice cream, a flame, marshmallow torched--the creation happens so fast it's like what just happened but a delicious concoction. Yes, you can get a toasted marshmallow as a topping. These guys are professionals! Avocado, strawberries, and marshmallow. California summer in a cup! :) The ice cream creation was quite delicious, thick and stayed cool for a while, and great to share as the portions were pretty large! read more

Icicles - Avocado ice cream with toasted marsmallow & strawberries - Desserts Near Me - Pleasanton, California

OMG. This is my first time trying rolled ice cream and it was so amazing. The line was long, but given that it probably takes 5 minutes or so for each creation, it was understandable. Service: 5/5 - It seemed like everyone was part of a well oiled machine. Order and pay first. The cashier will write down your order on the cup. There's about 5 ice cream makers and 2 of them are for nut allergies. When they're ready for your cup, they call out your name. Watch and be dazzled. Dessert: 5/5 - I had the Cereal Killer with a mix of the Fruity Pebbles and Cap n Crunch. My bf ordered pretty much all of the toppings since it's unlimited! They actually blow torch the marshmallow! Tip: on your bday, show your ID for a free cup! I plan on coming back for my birthday with my twin. read more

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I Got Some Chocolate And A Little Bit Of Strawberry In My Cereal Killer. The Worker Was Rude When We Asked For The Restroom Key, After Several Attempt's He Finally Responded "it's unlocked". Not To Mention They Seemed Irritated While My 4 Year Old Was Trying To Choose A Flavor And Kept Walking Away. read more

Icicles - Worker Didn't Clean The Surface Before Starting My Order. - Desserts Near Me - Pleasanton, California

WHY WE WENT HERE: - sister told me to meet her there THE LOOK (FROM THE OUTSIDE): - actually located on Division St off of Main St THE LOOK (FROM THE INSIDE): - very light and bright - clean - open seating HOW IT WORKS: 1) choose your ice cream (dairy or non-dairy) 2) pay at cashier 3) ice cream is "made in front of you" 4) toppings are chosen 5) ice cream is enjoyed WHAT I GOT: - matcha ice cream with mochi and white chocolate drizzle CUSTOMER SERVICE: - nice - fast - welcoming read more

Icicles - Matcha ice cream rolls with mochi and white chocolate drizzle - Desserts Near Me - Pleasanton, California

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As if everything is already overpriced at Icicles they're now charging $1.50 to split cups. We're a family with little ones who can't eat the whole cup so splitting the cup is a necessity. It's not like they offer a smaller size/portion so this a total way to gouge the customer. Icicles, can't you like charge .25c or even just .50c for an additional cup?! Probably doesn't help that the girl at the register was a total B about it too. Totally rude and impatient. For as much as Icicles charges get some workers that have good customer service! Won't be back! read more

Icicles - Rude and impatient! - Desserts Near Me - Pleasanton, California

Whether or not this ice cream was rolled it still is delicious. For any order, you can select up to five topics each. I ordered the strawberry with lychee jelly and rainbow mochi. Every bite was yummy and the mixtures of textures was close to perfect. The only thing that would make this place more perfect would be outdoor seating. read more

This place is always busy so I had to try it. It's expensive and I think just okay. The concept is cool how the ice cream is rolled but I find the result to be just okay. I'd rather have a scoop or two of ice cream from a traditional place. It's a bit pricey too - $30+ for three of us. read more

Whoever the girl is has the WORST customer service and bad attitude she had so much hate in her while I was asking her questions about the menu, she looked at me like if I was dumb! If she doesn't like her job why work there no one made her! SHE WILL NEVER BR SUCCESSFUL WITH THAT AWFUL ATTITUDE!!!!! otherwise ice cream is good lol BTW I WONT BE COMING BACK TO THIS LOCATION !! I'VE NEVER EXPERIENCED THIS TYPE OF BAD SERVICE IN MY LIFE!!! read more

Icicles - The girl with so much hate and attitude - Desserts Near Me - Pleasanton, California

Great ice cream, tons of toppings, and great staff! Finally, I found a place where both my girls can agree to go. Big servings, could order 1 and share. Highly recommend read more

To start off with, two of us paid around $15, which is a little pricy. You are really paying for the experience, the effort and show because they make it in front of you. Once in a while is just right for this novel ice cream experience that resembles ice cream made like this in Thailand. You get to pick a flavor- there are pre-made dairy and non dairy flavors. My friend got the avocado and I got the strawberry lemonade flavor. Then the process begins. They flatten on the liquid on a frozen metal plate, then once frozen, they will make curls of ice cream and arrange them neatly in the bowl. After that, you get to add any toppings you want, much like froyo places. I like the wide array of toppings possible such as pretzel, chocolate drizzle, popping boba, fresh fruit, and more. The ice-cream was rather good on a warm day, but next time I wouldn't get graham cracker with the strawberry lemonade flavor because it got all soggy.(My bad.) Overall, I would come back to try the other flavors. It's a fun treat had once in a while. read more

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I absolutely love this spot. It's a tucked away gem in downtown Pleasanton. They offer hand rolled ice cream that is made right In front of you. You select your flavor, it is put onto a cold plate where it's is worked until it is cold enough to roll into their signature delectable ice cream rolls.... then you select you toppings. I always go with the coco-nanas, which is a coconut, (dairy free), based ice cream and it's delicious! I finish it off with mochi, toasted coconut, and condensed milk for the win! Mind you, due to the nature of preparation, sometimes it can be a bit of a wait, but it is well worth it. read more

This place was AMAZING! I wish we had one in Concord. I had the Wake Me Up and added Nutella drizzle, almonds and strawberries. It was so good. If this place was by my house, I'd probably go almost everyday. My son had the mango ice cream with strawberries and popping boba. Another great perk about Icicles is that you get unlimited toppings! read more

Icicles - Wake me up with Nutella drizzle, almonds and strawberries. - Desserts Near Me - Pleasanton, California

This is an awesome place to get high quality hand crafted ice creams. Our kids love this place and they always get the Strawberry Fantasy flavor. They have unlimited toppings and every time our kiddos try something different for variation in taste. Also, the staff member were able to split an order into two cups for our lil ones which was great as they were able to add their own choices of toppings. Highly recommend this place for lovely ice creams and toppings. Also, the staff here is friendly. read more

Icicles - Strawberry fantasy icicle in the making!! - Desserts Near Me - Pleasanton, California

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I always love getting the "Nutella and chill" flavor and always get no bananas. I've had it happen a couple of times where even though the person at the register put no bananas, the person making my ice cream was still about to put some in there and I had to let them know not to; today I didn't watch them make my ice cream and once I tried it, you can taste the strong banana flavor and I even bit into a squishy piece of banana as I was having it. I went back and told the person who took my order and he kept saying no there's no banana in there and he watched and made sure the other person didn't put any bananas. Well it tastes like banana and I told him he can try it to see I'm not just saying that for no reason; then he says maybe it's cause of our tray since we make ice cream on it everyday!!! Shouldn't the trays be cleaned?? My dad ended up having the ice cream and he even found pieces of strawberries in there. If I'm ordering something that's not supposed to have fruits, I really should not be tasting different flavors in there! Unfortunately this place is not like before anymore, I remember when they first opened in 2016-17 the worker were so good and the quality of the ice cream was 10X better. I really regret spending $14 on some ice cream that I couldn't even have! read more

I hate to give a bad review but this was not the rolled ice cream experience. Daughter has been begging to get rolled ice cream forever. We found this shop in downtown P-town so we were excited. First thing that shocked me was the price, $10.50 for the treat. Ok, it's the experience RIGHT! Well, they rolled the ice cream in the back room so that was that. Daughter was disappointed to not be able to watch and I could have gotten 2 gallons of Oreo ice cream for the price. Or better yet, gone to Meadowlark and we would have had change. read more

Delicious ice cream !! Also I want to thank Katie the lovely young lady that took my bf and I order super sweet amazing customer service. She made sure our order was correct and recommended us amazing flavors/toppings. Thank you Katie !! read more

This place was so cute! It is the little rolled ice cream and it had tons of options as toppings! We happened to just eat by there on Father's Day and of course the kids NEVER say no to ice cream. I got the Strawberry (it was graham cracked and condensed milk I think) with strawberries, marshmallows and other sugary delights lol! Super friendly staff and relatively fast. It was hot that day so we just hung out in the shade on the bench outside until our ice cream was ready. I don't live in this area but if im over there again, I'd for sure come try a different flavor! read more

Ho. Ly. I literally made an account for this review. This is the best ice cream I have ever tasted. For reference, I got: Strawberry Fantasy with Mochi, Strawberries, Rainbow Sprinkles, Fruity Pebbles, Bananas, and Condensed Milk. It sounds like diabetes in a cup, but I have never been happier. Get. This. Now. read more

This place has some of the best ice cream around. Their flavors are top notch and with Door Dash, the ice cream doesn't melt despite the delivery time. It may actually be beneficial to get it delivered so the ice cream has a little bit of time to soften so it's perfect to bite into when you get it. However, the caveats to the taste is price. Each cup is a little over $12 with tax. You can get a pint at a grocery store for about $6 which is about twice the volume. The secons caveat is that for the price you think you get more toppings, but unfortunately they don't quite give as much as you would hope. I counted 6 mochi balls in mt icicles last time. But despite the issues with price and topping quantity, the flavor is really solid and I have already had it twice in a week. read more

Got an inbox from Icicle P. re my recent review. in short, they wanted me to retry their matcha ice cream rolls. agreed to do so. eats: matcha ice cream rolls with blackberry, boba poppers, lychee jelly, and white chocolate drizzle. didn't watch associate mix liquids, just watched her pour mix onto cold surface, rolled it into rolls and topped it. 2 of rolls had faint taste of matcha, other rolls had hint of something not tastable. blackberries slightly sour(seasonal), jelly and poppies fab-factory made. white chocolate not tasted though i saw the white drizzle. ymmv. read more

Trendy ice cream spot. I've been here a handful of times-the most recent last night for dessert after a much needed girls' night I ordered one of my favorites: cereal killer (crushed up captain crunch, fruity pebbles, & Cinnamon Toast Crunch), topped with condensed milk and mochi. My friends ordered the wake-me-up (coffee) & the rock & roll (think rocky road). It's located in downtown Pleasanton, making it a cute date night spot! If it's too crowded inside, take it to go and stroll along the streets of downtown. It is on the pricier side, especially for ice cream, so make sure you take advantage of the their unlimited toppings. They have several different flavors- including dairy free options. read more

The directions inside are clear and you know where to go to order. The place has top safety priority and this type of enforcement made it comfortable for me to return again. We went around 9:45pm so quite a few items were unavailable but expected and reasonable. We order Thai rolled ice cream and it came out perfect and neat. The cups were not sticky and the flavor was on point. read more

Icicles - Desserts Near Me - Pleasanton, California

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My all-time favorite ice cream place ever! Even though the kids working at the shop are rotating every time I visit, the quality of ingredients and the way the end result turns out always is sooo good. I think Icicles makes sure that they train their employees really well so the customers enjoy their ice creams every single time. Strawberry Fantasy is my favorite here so we ordered this again with a choice of different toppings and tried a new flavor we hadn't tried before which is Oreo Blast and that was good too! I'm always going to keep going back here over and over again! ;) read more

Icicles - Oreo Blast! - Desserts Near Me - Pleasanton, California

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I went in a Wednesday afternoon, it didn't appear like a busy time yet the service was extremely slow. I was standing at the register for quite some time before someone even asked if I had been helped. The icecream however, very good. I would have given all 5 stars if only the workers were more attentive. read more

Icicles - Desserts Near Me - Pleasanton, California

Icicles is always good! Im glad to see they are always concerned about allergies to nuts or gluten, where they have special stations for those who have those allergies- taking not risks! Although there are a lot of topppings to choose from, I enjoy the toasted marshmallow and mochis! I don't want to put too many toppings in as it can take away from the "rolled ice cream" flavor! read more

Love the cereal killer, I always get fruity pebble but I asked to mix in Cinnamon Toast Crunch!!! The cashier was very nice as well, you can pick up to 5 toppings for free! Clean environment and fast service!:) will be coming again! read more

I remember when I first saw s video of a Thai street vendor making rolled ice cream rolls. It was like Cold Stone but starting with even more basic with cream. Icicles recreates the spectacle that is rolled ice cream, making for a great show for my kids. They loved hearing there name called as the store employee began to make their order. 1) it can get quite busy. Each order is hand made and is thus very laborious. They had two employees rolling ice cream but it looks like they can go up to 5. Be prepared to wait. 2) each order is $8.25, which adds up quickly if you bring your family. It's certainly not cheap but it's definitely a special treat. You can get various toppings but there really isn't much space to really load up like a froyo place. 3) eat it right away. One of the best parts about this is seeing the ice creamed rolled and then experiencing that unique texture. It's similar in some ways to the shaved ice cream at Frozen cafe. I started my ice cream in the store and finished at home. In store it was firm with the consistency of dough. At home it was like regular ice cream. read more

Ssssssslllllllooooooowwwwwwww, only one person working, 20 minutes and counting for two ice creams.

This is an awesome, hip, clean ice cream parlor. All the different ingredients and toppings create a very tasty fun ice cream experience. I highly recommend this place as it was clean and a great atmosphere to seat and enjoy your icicle. read more

Icicles - Desserts Near Me - Pleasanton, California

The kid at the register took my order for 3 different cups. The first 2 cups came within 20 minutes. Never got the 3rd order. 7 people got theirs , plus 2 drinks orders. And 2 pick up orders. I finally asked where was my order was. He looked it up and said that the order didn't print. So now I have to continue waiting. He never said sorry. 4 more orders, a drink and 2 more to go orders. Now I get my 3 order. The first 2 order were eaten. So I need to take my to go. I order mocha x 2. Got 4 little mochi. I asked for more since I ordered 2 and since I had to wait 40 minutes. Still no sorry. I got a lid for my order and left read more

Pretty good but can get crowded pretty quickly. Food 4/5 - Probably could be a 5 star easy if there was a completely mind blowing combo, however if I do find an amazing combo and update is guaranteed. I like the fact that you can have as many toppings as you want and also the wide variety of toppings to pick from. Also they have milk alternatives so its enjoyable for everyone. Parking - Street parking, but if there is an event going on nearby hope for the best as spots fill up quick. Service - The ice cream is made on a cold table in front of you, pretty fun to watch and it seemed like the staff was having a great time. Hot or cold, day or night icicles is a fun place to go as an alternative to conventional icecream. read more

Icicles - Desserts Near Me - Pleasanton, California

I'm all for new and innovative ways to try old things! I found Icicles on instagram and thought the idea of it was super fun! Not only is the idea of it cool but the ice cream is actually really good. It's always creamy. Sometimes with ice cream spots it comes out too icy or lacks flavor. Love that you can add as many toppings to you ice cream! They also have dairy free options for those who can't have dairy. read more

Icicles - Desserts Near Me - Pleasanton, California

I like most things in rolled form: burritos, sushi, taquitos. But, i have never thought about rolled ice cream! Another thing I like, Thai Tea. I never thought about Thai Tea ice cream! I found my dream combo the Mai Thai. Adding some condensed milk and toasted coconut made this a dessert win! Some things to keep in mind: - it's a bit of a crafty process and takes time for the liquid to be poured, frozen, and rolled into perfection. - you order the ice cream first then add toppings at the end. You don't need to know all the topping details right away. Let it marinate in your head as you watch the magic unfold. Plus, it makes the line move faster *wink wink* - there are more self pour toppings near the tables if you find you need more crunch as you work your way through cup-o-rolled goodness! read more

Icicles - Mai Tai (Thai Tea) with lychee jelly, toasted coconut, and condensed milk drizzle! - Desserts Near Me - Pleasanton, California

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Icicles is the only place that has both my kids' favorite boba drinks and my favorite ice creams in one location. We always go to Icicles for our sweet cravings and treats. read more

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