Hostess sat me in a section without a wait staff. Manager was barely able to intervene and place my order. No feedback from staff during process. Left after 15 minutes waiting for food. Won't be back read more

Service is awful. We sat for 15 minutes before anyone even acknowledged us and took about an hour to get our food. There was only one waitress taking care of about 20 tables. read more

I am an out of state visitor in Kerrville since November 2018 and enjoy a weekly breakfast with my son. The Kerrville IHOP continues to be a disappointment. Extremely poorly managed. Long wait to be seated. Long wait to be served. Long wait to get check. Long wait to pay your bill. Food served cold. Orders are delivered wrong. Staff argues with each other. Mass confusion. All of these are very consistent. IHOP corporate needs to come in and re-educate the entire staff. read more

For the area definitely a great place to have breakfast at. We were driving on Interstate 10 towards Florida nothing around and we found this IHOP which was awesome the servers were prepared food was prepared quick and we were in and out rather quickly. Definitely your typical IHOP food nothing different! read more

The 5 stars are just for the Turkey and Avocado Bennie. The brioche was warm and buttery and the white cheddar was certainly the cherry on top. It was perfect. Pancakes were pretty good too. read more

My experience was a lot better than others here. It may have to do with the fact that we were the only ones there at 11pm. I ordered the California scrambled which is very delish. I would stay away from the iced coffee. I had to get that replaced as it was nasty but my waitress did so without issue. read more

I have never had a bad experience at any IHOP until I went to this location. Poor service, filthy men's restroom and a manager who doesn't appear to care. read more

I almost always enjoy the food at IHOP but always find it to be very overpriced. This visit was no exception. My smoked sausage and egg plate was over $9.00 for two pieces of sausage two eggs hash browns and two pancakes. Their food cost should be incredibly low. The service was mediocre at best as the server was un knowledgeable about the menu. read more

Our waiter was respectful and accommodating. We ordered two dinners with a 2 for one coupon. My spouse had the pot roast dinner and I had the chicken fried steak, which comes with broccoli. When I remarked to the waiter that I thought it was strange that broccoli was the side for the chicken fried steak, he said I could change out the vegetable if I wished. Both plates came with a very tasty slice of Italian style garlic bread. All in all, it was a pleasant experience. read more

This place is a JOKE! It took an hour to get our food and once we did get it my order was wrong. I sent it back to get them to fix it but all they did was change the bread. There was dressing all over the lettuce that turned the bread a pink color..they forgot my side of fruit too. While waiting for our food I heard the waitresses very loudly say douche bag TWICE! I've got 3 kids less than 10 feet from them during this conversation! Me and my husband laughed about how big of a joke this place was and I wasn't going to leave a review until we were going to pay. While waiting for the gentlemen in front of us to finish paying a male IHOP employee literally ripped the IHOP mat out from under his feet! He turned around to look at the employee and he said NOTHING! I thought my husband was going to come unglued! I WILL NEVER GO BACK! read more

We had the best service at IHOP today. We were greeted with smiles upon arrival and seated really fast. Our waiter was very attentive and helpful and we never had an empty cup. Our food came out with good timing and it was exactly what we ordered. We would highly recommend anyone looking for a great dining experience to visit this location. read more

Service was good food took a while but the place was crowded, food came out hot and order accurate.

Slow service. Poorly managed. Last time I was in they had one waitress covering the entire floor. She did the best she could but was overwhelmed. I gave her a nice tip and suggested she look for another job. read more

Worst customer service. I had to ask for the manger 3 times before someone went to go get her. I also had a sweet tea and the spoon in the tea had dried old egg on the spoon. Mind you I had already had about half of my drink before I saw the spoon, and second I had hasbrowns with my order and there was a black hair that had been cooked in the food. read more

I have never had a worst experience at any restaurant as I went to this location. My husband, two grandchildren and I arrived at this IHOP, around 7 minutes later a group of five did it, and 20 minutes after, a couple also arrived. 45 minutes later the two groups that arrived after us had their food already set on their tables and we were still without a single plate. My grandchildren were starving. We left the IHOP after asking an explanation to the waitress. She said that the other waitress has put the order first than hers, when I asked her about the couple that had arrived 20 minutes later than us she couldn't answer anything. We left feeling than as we were foreigners they didn't want to serve us. Awful experience. Never will come back to any IHOP not even to the ones that alreday are in Mexico. Elia L read more

If I could give less than one star, I would! Have been there a couple of times in the past, however it has been several years since the last visit. I wish poor service was the only problem. If it were a waitstaff or cook issue, that could be addressed and corrected. I believe the problem is with poor management/ownership. We were seating quickly and even greeted fairly fast. After the order was taken, we waited fourth minutes before anyone acknowledged that we were there. It was another ten minutes, everyone who came in after us had been served, we decided to leave. I would have spoken to a manager or even my waiter, however neither could be found so we just left. I have been in the hospitality business for several years, but it didn't take an expert to see what the issue was with this particular location. The issues on this day, and the other times we had visited this location all stem from management/ownership pure and simple! read more

My Sister and I went to this IHop location on Sunday, April 16th and it was very busy but the wait time was quick. At first, we thought oh how lucky, this will move really quick and we'll be back on the road heading to Houston. That was my first mistake, thinking that just because we were seated relatively fast, did not mean we would be serviced in the same manner. After approximately 10/12mins, someone finally came over to ask if any one had taken our order yet, answer...ah no. So, at that time the waiter took our drink order, now we're thinking that he was our server, but just as he finished taking that drink order, a young lady approaches the table and introduces herself as our server, she apologized to him first for him having to take the order then to us for having to wait so long. Now you would think it would be the other way around but, not! His response to her was no problem we cover each other, whereas my thought was no, no, no, let him serve as our waiter, but I remained respectful, because in the corner of my eye I could read my Sister's thoughts, please don't start, so I held my tongue. Well, I guess she met the waiter in the back somewhere because she returned with the drink order and asked if we were ready to place our order, we were, so she took it and said she'll be back shortly. All we ordered was a stack of blueberry pancakes an egg and hash browns for my Sister, and a stack of buttermilk pancakes, soft scramble egg, and hash browns for me. Tell me why she came back with all of my Sister's order and just a hard scrambled egg and hash browns for me with an explanation that she's waiting on the cook to finish my pancakes? I couldn't understand why she would return with an incomplete order and why not just leave it all in the back under the light so that it could at least stay warm? Well, in case you didn't guess it, 15mins later I'm still waiting on those pancakes, so now here come the pancakes, and you guessed it, eggs like rubber and hash browns colder than ice. I told the waitress take it ALL back, tell the cook start from scratch and everything had better be hot when she returns. I guess I must have had stupid written on my forehead, because I'm looking at the same eggs, hard, stiff, dry looking, the hash browns are now dried out with a dull hue about them, and the pancakes got this BIG lump of butter sitting on top. I flagged down the waiter that took our drink order and demanded to see the Manager, Within seconds the Manager (Ms Darla) was at our table and she was asking if there was anything she could do? I gave her the entire scenario of what my experience there had been so far with the waitress and obviously the cook as well. I asked her to just take a look at what I had been served and that this was their second attempt at trying to make it right, who brings out hash browns and eggs from and order that included pancakes but don't return in a timely manner with the pancakes? I told her I know that what they did was to pop the order in the microwave, she smile (embarrassed) that I would know that. She apologized profusely and asked me if she prepared the order herself would I consider giving it another chance, I told her only if she did it herself would I accept the offer. She promised she would, and within maybe 7/10 mins. she returned with my order, she even asked if that was the way I wanted my eggs, soft scrambled, yes, I replied, and thank you so much for your compassion, for being considerate and for understanding. I explained I wasn't trying to be difficult, but since I'm paying for this order it should be the way I ordered it. She replied she understood, and hoped I enjoy my breakfast. Well, by now I'm eating alone because my Sister had long finished her meal, so she order another drink until I finished mine. However, before I could even take one bite the waitress returned to drop off our meal ticket, the nerve of her, she did nothing, that I felt was worthy of her even returning to my table, and on top of that she returned twice to ask if there was anything else I needed. Chic, if I needed anything else, you would never be the person I ask, instead I'd do without. So, after all that I'd described above, why did I give this IHop a (5) star? THE MANAGER!!! THE MANAGER!!!! THE MANAGER!!!!! SHE MADE ALL THE DIFFERENCE IN THIS REVIEW, AND IS SHE THAT I GAVE MY TIP OF APPRECIATION AND GRATITUDE TO. Would I return to this IHop in the future? Not sure right now, but if I did I would not allow myself to be seated until I've verified that this Manager is there. Ms. Darla, maybe U won't remember me, but I will ALWAYS remember you. Thank you, Helen read more

We keep giving IHOP chances. The food isn't bad but the people they hire make eating there a not-so-good experience. There's a woman there about three days older than dirt working the cash register and that's ALL she has to do but she goes wandering off, talking non-stop to other employees, she can't be found when the ticket is to be paid, some other waitress had to do it for her. She's rude and thankfully, someone took her fly swatter away, she'd go around killing flies with feet of where folks were still eating. Even the other employees don't like her....she must be kin to someone in management. read more

Everything was good until we ordered our drinks. The waitress did not offer refills until we asked. Flys everywhere, ants all around the tables and our waitress wasn't very attentive. We were being patient with her since she stated she "was new" but she placed our order wrong, and obviously did not know how to work the register because she did not put the right order on our ticket after multiple times. In the end we were not offered a discount for the trouble. Would not recommend, horrible service. read more

First off our waitress was nice and very attentive. The food on the other hand was horrible, my bacon was raw and cold the hash browns were burned, but worst of all was my son's chicken strips, they were raw, so raw you could literally squeeze blood out of them, told the nearest waiter and he took it right away and asked if wanted something else we said no, that we wanted to talk to the manager, who never came but did relay a message that that plate was intended for someone else, so I said you mean to tell me that they knew it was raw and of course no answer from them, and on top of that we waited nearly an hour and half for our food so you would think it would cooked all the way, I mean raw chicken come on haven't they heard of salmonella they don't even deserve a 1 star rating, the waitress we had was super apologetic to us for the experience we were having read more

I ended up walking out after 40 minutes of waiting on the food... It's a ridiculous wait time. Cancelled my order and left.

This location needs to be one of the locations that are SHUT DOWN, the customer service here is below standard for any restaurant! At this point I'm never surprised when customer service is poor because it's sooooo common. If you are going to work in customer service you need to have TOUGH SKIN, play the games with your friends & family not hard working consumers who want to enjoy a meal. Every time these representatives aren't performing the way they should I ask, WHERE IS MANAGEMENT ?? read more

The last 4 times we have been there, this place has been going down hill. But this morning was the worse, We waited and waited for a waitress to even come to our table . Never did. I told the guy who seated us that we and the table next to us had not been waited on, He just kinda shrugged his shoulders and did not say a word. Just stood there. Waited a bit more and the table next to us left and then we left. Never going back. Used to be a really nice place to eat. Not any more. read more

I would give this location zero stars if it was available. We had a table of 6 that they had to put two tables together for and while we waited another group of 6 arrived. The restaurant almost seated the second group before us if I had not stepped up and said something. The waitress started off fairly prompt when she took our drink order, but that changed as soon as the drinks arrived. She took forever to take our order and did not inform us until after we waited 45 minutes to get our food that the kitchen was behind 20 minutes (which we found out only after asking about the status of our order). The food arrived cold or maybe lukewarm at best. Terrible service combined with the cold food netted them zero tip. I will not return. There must be other locations with pancakes in this town. read more

Not a good experience. Our problem was with service. Party of 4. Two ordered teas one water and other ordered coffee. Zero refills on water and tea even after asking waitress...she was in the kitchen when I asked for more drinks. But that was the last time we saw her until check time. Complained to manager, but he didn't seem too interested. Waitress brought our check and told us she was very busy. Folks...she was only managing two tables. Oh yeah and the manager was too chicken to check us out. He made the waitress do it. Sheesh. read more

I ate at this location earlier today, and it was the single worst dining experience of my whole life. I was at the restaurant for an hour before I got my food, and when I finally got my French toast, I was missing my bacon and I had no butter. My waitress, Stephanie, had a horrible attitude. 1 star, would not recommend. Horrible experience. read more

Pretty good food and a big ,mean breakfast ! Never left unhappy or hungry !! Very inexpensive as well ...

Kerrville Tx IHOP sucks it takes forever to get waited on and then served the waitress kept calling my husband and I "you guys" at 3pm in the afternoon we were the only ones there but it took us 30 mins to get a soup and half sandwich they were out of the soup of the day but it took them 15 mins to tell us that WE WON'T BE BACK there are to many good places to eat in Kerrville read more

the ihop was terrible tonite. 3 servers on staff. 8 tables were being served by one male while the other two girls were either hiding in the kitchen talking or out front talking to friends who stopped by. the male server was doing his best to keep up. but there were 8 other tables still dirty with old dishes. where's the night manager? read more