We've been here a few times a year since my last review, and every time has been excellent. Some other IHOPs will make mistakes with your order, give you cold food, etc., but never here. It seems like there are 20-30 people working there, all of them hustling about to give us a good experience and tasty chow. And they're all so genuinely friendly. I say this because I've lived long enough to know when someone is forcing friendliness as part of their job. Also, we have seen some of the same employees there for years, meaning it's a good place to work and they're happy. Oh, and the bathroom is still as it was, so you can get a good hand wash and even wash your face, as some of us like to do before eating, with ease and comfort. read more

This review is a long time coming. This restaurant has the worst customer service and the slowest servers. Even if the restaurant is less than half full the service just lags and lags. How long does it take to bring us our check and wrap everything up? Just because we are finished eating doesn't mean that we are all done we still need our check, our to go boxes and refills. To top this off now they are rudely telling customers of their new policy about absolutely no substitutions. So if you want to eat eggs and hashbrowns be prepared to have them eat force meat onto you even if you are vegan or vegetarian. Not all of us can consume meat and there is absolutely nothing on your menu that comes close to just a plain tray of eggs and hash browns. Ridiculous new policies, ridiculous skyrocketing prices and tie that in with the rude slow customer service? Who runs this place? I will be contacting corporate to report this location. Save your time and money and go somewhere else! read more

I just had the best experience here. My wife and I came for breakfast because I'm a veteran and they offered a very nice Veterans Day freebie. First of all, I wasn't expecting much from the food, because in my experience IHOP food is no better than average. But my Red White and Blueberry combo was far better than average (though the hash browns could have been crispier), the coffee was tasty (and I love that they leave an insulated carafe on the table, so if you like a lot coffee you don't have to keep an eye out for a waitperson all the time), and my wife's pumpkin spice pancakes were delicious. Although the restaurant was very crowded, doubtless because it was a holiday, service was friendly and efficient and the waitstaff folks were cheery and friendly. And our booth was across the aisle from a family -- dad, mom, boys 14 and 8, and a very sweet 3-month-old baby as an icebreaker -- with whom we chatted throughout our respective breakfasts. And at the end the dad, in acknowledgment of my veteran's baseball cap, said it would be an honor to pick up our check and would not take no for an answer. My go-to breakfast spot in that part of the Valley is Nat's, on Ventura Blvd. near Fallbrook. But given the very pleasant surprise we experienced at this IHOP, we will definitely be back. read more

The food was excellent and our server Lizeth was great! She was extremely kind and attentive to us and constantly checked in to make sure we were taken care of on drinks and everything else. Overall great experience! read more

Gave this place another try after terrible service a few months back and things are just as bad if not worse. Bad customer service, subpar food quality and racial undertones felt as more attention given to others.. and rude, incomplete non-prioritized lack of service given to us and another party who arrived well before others and they were served first! Very different from the business when it first began in this neighborhood which served in a business appropriate manner. The entry doors, walls, and interior floors, ceiling, and tables were dirty and clearly would not pass a health inspection! And, upon exit, rodent pellets were viewed near the front entrance/exit by myself and my party, we NEVER would have entered if we saw this upon entering!! Corporate contacted as the management who has been notified by many via my research does not care nor, opt to make the changes needed to service all in this community, not just customers based on their personal preference. Research had also discovered that many previous positive reviews were falsely created by those directly connected to employees and management of this location to maintain it's operations here even under these terrible conditions. This location of IHOP will not last from what I understand and plans are in the works for a major change thankfully that is long overdue. read more

I came to the IHOP in West Hills, CA today to celebrate my daughter's 17th birthday with a party of about 20 people, and it was one of the most disappointing dining experiences I've ever had. To start, our food was served in three separate rounds--each group receiving their meals long after the previous group had already finished eating. By the time the last plates came out, most of our table was done. Unfortunately, my meal never arrived. After waiting a long time, I decided to cancel my order since everyone else was already finished. When the waitress finally brought my plate (well after I had cancelled), she accidentally dropped my Eggs Benedict on me, spilling food on the left side of my abdomen. No apology was offered, and to make matters worse, they initially tried to charge me for the meal I never ate. The item was only removed from the bill after I brought it up. There was also no discount or compensation offered for the poor service or the incident with the dropped food. On top of that, I was still required to pay a 20% gratuity fee, which felt extremely inappropriate given the circumstances. I requested to speak with a manager, but the waitress said the manager refused to come out. I was told the manager would call me within an hour, yet three hours later, I have still not received a call. To make matters worse, the area where the food spilled is burning and irritated, and I am now concerned about the potential reaction from the hot food. This experience was completely unacceptable from start to finish. I truly hope IHOP corporate sees this and reaches out as soon as possible. read more

The management and staff at this location were wonderful! They exceeded my expectations the food was ready and correct when we arrived. They understood our needs and help our school! Would definitely recommend! read more

IHOP - Breakfast & Brunch Near Me - West Hills, California

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We love to go our local IHOP restaurant on Vanowen because of Maria. The best server because she listens and never rushes us. She even reminds us if we left something out of our usual order. She is so attentive and sees to our every need and she is a beauty besides. If anything isn't to our liking, she will take care of it and not make it look like it was our fault. (A very seldom occurrence) The food is good and breakfast and lunch is so reasonable. Remember her name is Maria! read more

The warm, welcoming atmosphere and the friendly staff made me feel right at home. The service was fast and attentive--our server made sure we had everything we needed Our server made sure our drinks were always full, checked in just the right amount, and made great recommendations with a smile.The manager is amazing she was very helpful and nice. I would come back again!! read more

Good location, food was great. I didn't have to wait to pick my order , it was seamless

Went to have a late dinner with my family on 11th March 2025 at 7 PM. It took more than 40 minutes to get the food to the table. There was only one server for the whole restaurant. Her name was Lizeth. Unfortunately the server had to take the orders, deliver the food to tables, charge the customers, clean the tables etc. Literally she was handling everything by herself. Wanted to leave the place but she was so nice to every one and was trying to attend to everyone at her best. Nothing against the server. Heard other people at the restaurant also talking good about her service. Appreciate her service while bringing this to the attention of the authorities. This place need more servers during dinner time. read more

10/10 service, our hostess was very pleasant, made sure we had refills for our drinks, and was very attentive. Food was delicious and service was amazing. We didn't get the server's name, but we're so thankful that she's there. read more

The manager Juan let our Birthday Boy spin the wheel which made his day. He got free pancakes and they sang Happy Birthday then gave him an ice cream sundae. Great start to his special day. Happy 7 year old. Thank you. read more

October 2023 Yes! Oh come on! 5 stars here all the way. The service is exceptional, and the food is classic American. Today's service was provided by the letter K, the #12, Maria and Mercedes. Happy Hour Everyday from 3-9pm. You can't beat a good deal. I'll be back. read more

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This charming breakfast spot offers a delightful start to the day with its warm, inviting atmosphere and delicious menu. From fluffy pancakes to savory omelets, every dish is made with fresh, high-quality ingredients. The service is friendly and attentive, ensuring a pleasant experience. Request to sit in Elyse's section she's great! read more

Ive been coming to this location for over 20 years and IHOP for over 40 years. And while the times have changed and businesses adapt, one thing has always remained consistent with IHOP over the years and that's their service. They hire experienced professionals who carry on the tradition of smiling (go figure), warm welcomes, hot refills and timely check-ins. It takes you back to when you were a kid. Ask for Elyse at this location. She is a real gem. read more

I always enjoy having a burger after going to see a movie nearby. The service is great especially from long term employee Elyse.

I love love love iHop...I can always count on the breakfast being delicious. On my last visit my server was Santiago and he is always great..he makes laugh and he is really attentive, he is awesome. Juan also greeted me a smile and was working hard to make sure all of the customers were happy and taken care of. There other young ladys working that day who were really friendly and gave us our drinks. I have to say that I am really impressed with the food, the service and the management Juan at the iHop in West Hills. Thank you all for your hard work and the great food. Your loyal customers. J​ read more

I don't think that curbside pick up should be offered when ordering online when you have to go inside to pick up your order. I had to wait a long time and I ended up having to go in to pick up the order. I tried to call first and nobody is picking up. There was no apology when I informed the person ( who I had to wait for because there was nobody in the front cashier) that we have been waiting outside for the curbside pick up order. Good food but disappointing service. read more

They did some remodeling and it looks very nice! It's always good here. Most of the wait staff are fantastic. They hustle and are polite. I'm not a fan of the Saturday or Sunday wait times for breakfast but I'll come from time to time and join the crowd! Heck I'm here at 8:30 PM having pancakes for dinner on a Wednesday so it must be good. Food is alway hot and good. Come on; who doesn't like IHOP! Let's Eat... Happy Eating... read more

IHOP - They did some remodeling and it looks nice! - Breakfast & Brunch Near Me - West Hills, California

Came here for some breakfast, didn't even enjoy never coming here again, first off they had me waiting for hours for the waiter to come by and everytime I asked something she seemed bothered by it . Another thing is that the food came cold of how long they left it sitting and didn't bring it to my table till I asked . After that she ran to ring is up but wasn't even attentive and was demanding a tip . Tables look unsanitary also . read more

I was seated right away and greeted by my server , Elyse, she was very nice throughout our vist. We soon received our food, I had a yummy cheese burger with french fries. All hot and order correct. Restaurant was clean. read more

I have always come to this ihop but unfortunately today I decided to get it to go never have I been so grossed out like today my husband's country fried chicken had a long blond hair! I have short brown hair this is so unacceptable I tried calling but no answer. read more

IHOP - Breakfast & Brunch Near Me - West Hills, California

As soon as I got in there I was welcomed and seated very nice customer service and the food was great and liked the wheel

Always a good experience at IHOP. They are open 24 hours now, a cool midnight hangout for us hipsters. The Chicken Fajita Omelette is hard to beat. read more

IHOP's pancakes were a huge hit at our school function!! The staff and service were outstanding. We will continue to serve IHOP in the future. I cannot recommend them enough! read more

What a wonderful location! The staff is so friendly and welcoming. The pancakes were delicious! I will be back soon!

Our waitress Mercedes Was wonderful at the west hills location So kind and patient and sweet

All of the servers are amazing. The manger is efficient and delightful! She helps her employees at every turn always with a smile and with kindness. read more

Just another IHOP in a different part of the world. Same low quality food at high prices. Lol. I had the country fried steak and eggs. And my wife had the chicken and waffles. The country fried steak definitely has got to be a pre frozen patty cause the taste was rubbery and not that good. I enjoyed the pancakes more. As for my wife's chicken and waffles. The chicken was cooked a lil too long. But the waffles were decent. Service was ok. Looked like our waitress had tables all over the restaurant. If you're reading this. Pick a different place to eat. Nothing much going on over here. read more

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I made a online order and when I got here my food was already made. My pick up time was 9:50 and I'm sitting here waiting for two milkshakes.to be made for 15 then she had an attitude when I told her that that's not my problem that you have a store full of people my food supposed to be ready it's not my fault you don't have enough people working also $8.00 for this little cup of milk shake everyone please don't come here they don't respect you here read more

IHOP - 8.00 ft or this little cup never again also employees here are rude and disrespectful - Breakfast & Brunch Near Me - West Hills, California

This is the best Ihop i've ever been to julissa the waiter that got me was the nicest and with a big smile in her face and always make sureing we were ok and the manager was one of kindest people i've met in this world read more

I'd give 0 stars if I could JUST for their customer service. I've been waiting by the host stand for over 5 minutes now. Two workers saw me and I asked for help and they pointed at the one waiter who's taking care of all the tables. Then I asked why either one of them two couldn't help and he rudely called me over, told him my name for my pick up order and he said I have to wait for the only guy working the floor who currently is serving 4 tables. This is ridiculous. It's also filthy in here 11:32 pm. Do better ihop. Maro and Luis are the only two names I got. They're terrible and so rude. No help whatsoever. read more

Very poor service. Waited 15 minutes until someone showed up at my table to take my order. I left without ordering. The worst service I have received read more

If you are looking for a solid breakfast place, this is a good option. The interior looks like it's been renovated. This is my 2nd time here and both times, I good experiences. The pancake is fluffy and tasty. Their coffee is pretty good. The best thing is that they have a/c on a very hot summer day. I like that they leave a whole carafe of coffee on the table so you can top it off at your leisure. The service for both times has always been good. Definitely will come back. read more

The food at this location is solid. The service from our waitress Lizeth was great as well. Unfortunately the restaurant seemed understaffed, but we will definitely be back. read more

Food is delicious. Service was quick. Ambiance was clean and natural. IHop breakfast biscuit with fruit side.

Super expensive gross food. Egg shells all over my eggs Classic Eggs Benedict, and a piece of plastic. Eggs weren't poached they were hard boiled, hollandaise sauce was not good, folded up thin lunch meat for ham. A poached egg is cooked in water so what did they sprinkle in egg shells im confused. 5$ French fries came with about 9 fries in the giant container. This place isn't fit for a trash panda. 80$ for 2 breakfast meals and side of French fries. Stop advertising like you're new and back up to par because all of the old people your main customers are dying off. Now your trying to kill off the new customers glad I didn't swallow plastic this morning. Someone needs to do an inspection at this place. read more

IHOP - Gross Classic Eggs Benedict egg shells and plastic included in every meal. - Breakfast & Brunch Near Me - West Hills, California

DISGUSTED! First, my husband's coffee cup had lipstick stains on the rim. Then he found three pieces of hair in his veggie omelette. This is absolutely unacceptable. The manager removed the items from the bill, which is to be expected. We will never come back to this location. read more

I had to create an account just to leave this review for the afternoon service our family received. This is our second Sunday coming to this restaurant for a late night dinner. Both times we have been served by the same waitress, Lizeth. She is incompetent of running a restaurant. On both occasions we were served cold food! We waited over 10 minutes for our drinks, fine. But to wait over 30 minutes for food to be brought out only to get it cold is extremely dissatisfying. She is dreadfully slow, we witnessed 2 tables never get serviced and disappointedly walked out. There was a young lady, I believe the hostess, who looked worried at all the plates that had been sitting on the counter getting cold. She tried her best to take some food to the tables but not her fault she has to work with a lazy waitress. Seems like Ihop just hires anyone and throws them in. Our family will be looking for a different spot where we will receive better service. read more