When we bought our Asko washer, they offered years 3 and 4 of an extended warranty for $75 per…read moreyear. When we tried to sign up, they said, "Wait, we're changing carriers, we'll call you." The call never came. When we called them, it turned out they had gotten out of the warranty business. When I asked them to indemnify us against problems for 2 years for $150, they didn't respond. I had expected old-world honor, but it did not materialize. Not a bad business, but not a notoriously honorable one either. Dr. GJ

New dishwasher installed in August. Atherton Appliance installer claimed one of the two braces…read morewas missing (we suspect he broke it) and I called at least 5 times to get a replacement, each time it was like a new call and nobody ever got back to me. It's December, no brace yet. Go elsewhere.

The holidays are hear and our stove is not working, we found Santa's Elf's at Millbrae Appliance,…read morelest than 15 minutes they had us all set with an affordable stove and delivery , Thank you's for what turned out to be a Happy experience, Merry Christmas

Milbrea appliance was on time and professional with the expertise in repairs to both new and older…read moreunits. The service technician named Ash was very thorough in his trouble shooting.

Riggs is no longer doing installation of any appliances. We were promised they would, we purchased…read morethrough the another company with the understanding that Riggs would install and now they aren't. Poor customer service and when you call they hang up. They won't even give recommendations. Go somewhere else!

Upon purchasing a new Wolf range and oven from Friedmans Appliances, we were told that Riggs…read moreDistributing would be handling the installation. We had not previously worked with a company like Riggs Distributing, so we didn't know what to expect. On the day of delivery, Juan, Avril and Leo from Riggs Distributing showed up to remove our old range/oven and hood fan and install our new hood fan and Wolf range. Wow! We couldn't be more pleased with the quality of service we received. Their expertise, friendliness, cleanliness and instructions on how to use our new equipment were first class. We even learned how to clean the stainless steel (move the cleaning cloth with the grain of the stainless steel)! If our refrigerator and/or dishwasher need replacement, we now know who we want to install them: Riggs Distributing.

The staff there is extremely helpful and a delight to work with. Delivery was prompt and…read moreprofessional.

Our old GE combo Microwave/Oven broke, so I had to look for a new appliance. I visited multiple…read moreappliance stores in the area, and chose AA Kitchen Appliance because they were the most helpful and responsive. Amy was fantastic to work with, helping us find the perfect replacement for our old oven that had run its course. Instead of a microwave, my wife wanted a combi-steam oven, and Amy helped us select a model based on the features and price range we wanted. It was a pleasure to work with her, and she was always quick to respond to any questions we had along the way. I can only recommend them highly based on our experience.

Sincere and Bao were recommended to us by our designer for new kitchen cabinets and I now know why!…read moreNobody provides his level of support and speed. He sent us layout options and revisions extremely quickly, turning on a dime to match the indecision of our first time experience. His solutions are both pragmatic and elegant which is very evident in their showroom. And, even though he moves quickly he never made us feel rushed as we explored many color and style options. We cannot thank Bao and Sincere enough for all their help and cannot wait till our next project!

Thank you Maggie for helping us design our beautiful kitchen! I love it! The quality of our…read morecabinets and the color and style are exactly what I envisioned! Highly recommend you and Sincere when considering a home renovation.

Went in to check out their selection of faucets and tile, and see if by chance they had a limestone…read moresoaker tub and an acrylic tub I could touch - they did - great selection, and already the employee was over than where we previously purchased bathroom decorative plumbing supplies ... very happy to feel the materials and see them installed on various textures - definitely coming back here for final decisions and purchases

This is my 2nd time working with Eugene after my bathroom remodel a few years ago. The selection is…read morevaried and of top quality. The showroom is nothing compared to his extensive network and knowledge. He has taken the time to take me to suppliers in Hayward and puts forth his opinions and expertise but always leaves the final decision with you. He recommended an outstanding contractor which I ended up hiring and both of them working together was such an advantage. The fact that his business is one I could visit several times throughout the renovation, speak to only one person familiar with my needs was important to me. We would communicate over the phone sometimes at all hours. He was very dedicated and clearly loves his job. His prices were good and fair as well. Highly highly recommend! I should add that this project was a complete kitchen remodel.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read more So disappointed, in fact, that I intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided it made more sense to replace it than repair it. While searching Craigslist, I found San Jose Appliance Store and an oven that seemed to fit my needs. I contacted the company, and Anthony responded promptly. We agreed on a price and arranged delivery. I noticed from the online photos that the oven needed a replacement handle, which I considered a minor issue. Unfortunately, I later discovered that the problems went far beyond cosmetic wear. The oven was delivered quickly, which I appreciated, and my old oven was hauled away--for an additional fee. However, after installation, the front burner would not ignite properly. When it did eventually light, it often released gas into the kitchen first, creating a strong odor and what I believe was a potentially dangerous safety hazard. To their credit, the company did send someone out to inspect the stove. The repair technician, whom I believe was Anthony's father, was courteous and even waited 15 minutes while I picked up my son from school. Unfortunately, the repair itself was unsuccessful. During the service visit, brake cleaner was sprayed inside my kitchen while the technician was attempting to repair the burner. Brake cleaner is an industrial product intended for use in well-ventilated areas, and the odor lingered throughout the house. Both my wife and son complained about the fumes, and my 9-year-old later developed a headache. Whether related or not, the situation was concerning and certainly not something I expected during an appliance repair. A day or two later, I followed up with Anthony regarding the status of the repair. He assured me the matter was being handled. Then, at approximately 6:30 pm one evening, I received an unexpected knock at my door. Anthony's father had arrived unannounced with a replacement part. Unfortunately, it turned out to be the wrong part. At that point, I decided to investigate the issue myself. After spending considerable time with GE's parts department, I learned that the serial number listed in the sales advertisement was incorrect. Once the correct information was identified, I discovered the stove was also missing two shelves and required a replacement handle. I ultimately spent approximately $70 on a new handle and another $80 on replacement racks. However, I was unwilling to spend an additional $210 on a burner assembly after already investing approximately $1,000 in the appliance. Unfortunately, I cannot provide an itemized breakdown of the charges because the company mistakenly provided me with another customer's invoice instead of my own. When I raised these concerns with Anthony, his attitude changed noticeably. He stated that I had purchased the stove "as is," even though it came with a 30-day warranty. He further suggested that the missing racks and defective burner were merely cosmetic issues and accused me of "trying to demand money" from him. At one point, I was told, "You can tell your wife to buy a new handle." To be clear, I have never demanded money. My only request has been simple: provide an oven that works safely and as represented. I even suggested that the company purchase the correct replacement parts from GE and have them shipped directly to me. That request was ignored. Anthony later mentioned the possibility of a trade-in arrangement to resolve the issue. However, after briefly raising that possibility, I received multiple messages indicating that no exchange would take place. Nothing further was done to address the problem other than providing me with his father's phone number for yet another repair attempt. By that stage, my confidence in the repair process was gone. Adding to my frustration, I later visited the company's website and discovered that the oven I had paid to have hauled away was being advertised for sale for approximately $500. In other words, I paid the company to remove my appliance, only to find it listed for resale. At this point, I have decided to purchase the necessary burner myself and hire a qualified appliance technician to properly inspect and repair the stove. This has been an expensive lesson. I hope sharing my experience helps other consumers make a more informed decision. I was not looking for a discount, a refund, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty.

Went in to return a few items, including a rug that I ordered online. The rug came with some spots…read morethat appeared to be a manufacturing defect. Called home depot customer service number and was told that I can just bring the rug back into the store, where a full refund would be issued along with a credit of some sort for the inconvenience. Brought the rug in and Courtney over at the return department saw the notes associated with my order, unfortunately it was not noted as to how much the credit would be. Courtney could have just given me the run around and not help me try get the credit that I was told over the phone. She went out of her way to ask her fellow peers and call customer support to get the credit that I was told over the phone. A thank you Courtney, Joseph and Olivia (store manager) for stepping in and going above and beyond to make sure that I'm a happy customer. It's individual such as these that makes a difference in customer service and what's sadly lacking in businesses and industries all across the board. They are role models and examples of what customer service should be!

I went into this Home Depot ready to spend a few thousand dollars on recessed lighting housings,…read moretrims, and switches for a remodel. We knew we needed some guidance to make sure we were buying the right stuff, so we asked for help in the electrical department and were told someone would be with us shortly. We ended up waiting about 15-20 minutes, which honestly was fine. We were patient and totally willing to wait since this was a pretty big purchase and we wanted to get it right. While we were waiting, the only people who actually tried to help were employees from other departments who were doing their best to step in. When someone from electrical finally showed up, though, the vibe was completely different. It felt like we were interrupting their day rather than asking for help as customers ready to buy a lot of product. Whether they were having a bad day or just didn't care, there was basically zero interest in actually helping us figure out what we needed. We explained we were there to buy a large amount of lighting and just wanted to make sure we left with the correct materials, and still got little more than a point down the aisle. I was also told there's a newer manager who's only been there a month or two, and based on this experience it feels like the electrical department might have some disengaged or frustrated staff right now. The contrast between employees from other departments trying to help and the lack of effort from electrical was pretty noticeable. We were ready to spend real money and were willing to wait, but the lack of basic service was a major turnoff. We ended up leaving without buying anything and will probably take this purchase to a lighting supply store or another location where someone actually wants to help. ***Updated*** After Home Depot San Mateo thought it fit to respond. Yes, I got it resolved by going to a DIFFERENT Home Depot that wasn't San Mateo.

The Customer Service went above and beyond today to help me with the return and I really appreciate…read morethe extra effort!!! I received so much kindness today and I gotta say... I really appreciate businesses that take good care of their customers!!!!

I've been shopping at this Lowe's for at least 20 years now and while I can't really say that it's…read moreever been an enjoyable experience it did, at one time, get the overall job done. Since the 2019 lockdowns the current manager seems to be hell-bent on making it the most miserable place to shop on Earth. All the cashiers are gone. Now there are just an array of self checkout kiosks and at least 8 of them are closed at all times just to make sure that you still have to stand in a ridiculous line while some old woman looks over your shoulder to upsell you on a rewards membership. Item doesn't scan? Welp. You'll just get to stand there for half an hour while somebody figures out what to do about it. Need to push a large cart full of drainage pipes to one of those three open self-checkout kiosks? Well surprise, idiot. Mr. Manager Man has decided to put giant display racks in the middle of every aisle making that completely impossible under the best of circumstances. 99% of the time there will also be a waddling gaggle of morbidly obese people obstructing whatever's left of the aisle because they want to look at the moose scented candles or whatever stupid bullshit they're carrying for no apparent reason. Need to find a particular electrical or plumbing fitting? Too bad. Every single box has had its contents thoroughly shuffled with every other box in the store so there's absolutely no chance the fitting you need is anywhere near where it's supposed to be. Asking anyone where they put them just gets you a stoned "Uh, like... What?" from the random idiot wandering around. Entire aisles will be cordoned off for the entire day because someone eventually plans on restocking something. They're not stocking it now and they won't be stocking it in the next hour but it's closed. If you dare walk down it anyway a pimply kid will yell at you and that's like really threatening or something. Just in case you haven't been run off yet, there's also an obnoxiously beeping inventory robot ramming into you from behind and a scam artist from some solar incentive sales ponzi scheme following up shortly thereafter. He got his job on the TikTok. Given what an unbelievable hassle it is just to set foot in this place, you might think that you'll be clever and order whatever you need on their website so they have to go burrowing through their own randomized inventory piles but you'll be screwed there, too, because the website automatically reloads itself at least a dozen times so the search field clears itself out and is absolutely worthless. The actual order pickup process is also every bit as time consuming as it involves a stoner doofus reading numbers on a tag to find your order. The manager needs to be removed so things can get back to their usual degree of mediocrity.

One of the cheapest price online for the range hood I wanted. Placed the order online and a person…read morecalled to confirm order. They responded to my e-mail asking for a delivery update and also e-mailed the tracking number when the item shipped.