Yummy ice cream! Staff was super nice. On the pricey side for ice cream but it's Vegas so what else could we expect. The pistachio was great! read more

illy Caffè - Coffee & Tea Near Me - Las Vegas, Nevada

I have never had gelato as bad as the gelato at illy caffé. I tried two flavors and wow, I can't believe how bad they were. This place seriously hurts Palazzo's reputation. If illy caffé moved to Fremont St. or some grungy street in Vegas, it would make more sense. But if the Palazzo is going to have one gelato shop in the grand atrium, right across from stores that sell $50,000 watches, they would well to replace illy with something else. read more

This was a great quick sweet bite before our concert. I got the small and I appreciated that there were a bunch of different sizes. The price was also good for both a casino and the overall quality. The Nutella coffee crunch had good flavor and texture overall but it was a bit over frozen resulting in making it a bit difficult to eat. The service was friendly and the cafe was clean but very tiny. Most people ate in the atrium. read more

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Terrible! Don't ever come! I always pass by this place and the gelato has always been calling my name. I finally decided to try and it's awful! They don't offer samples, which is a shame but fine. The lady scoping the gelato was rude! I got 2 scoops and they literally scooped the top portions that were all melted. Gelato is way too sweet (more than any other gelato shop I've been to). $8.95 for 2 scoops which is decent but they lost me at the 4% credit card fee. Don't ever go! You can find better gelato at the Venetian area. read more

Terrible coffee. They charge extra for non-dairy milk $1.25 credit card charge that they don't tell you about ahead of time. Ambiance is mid. Not worth it, just go down the hall to dandelion and get a high quality coffee for a much better price. read more

illy Caffè - Coffee & Tea Near Me - Las Vegas, Nevada

The coffee was terrific. Really good. Hit my coffee palate just right. The people who worked there were super personable and helpful despite being very busy.The bagel was sad and served with the cream cheese in a little takeaway container rather than spread on for the customer even for in-shop dining. But, for coffee-- yummmmmm! read more

The gelato looked delicious behind the glass, but don't be fooled -- the gelato tasted icy and not fresh. Also, they don't let you sample the gelato. read more

illy Caffè - cappuccino + blackberry gelato - Coffee & Tea Near Me - Las Vegas, Nevada

My friends and I saw this place while walking around the Grand Canal Shops. We love illy coffee and decided to stop for some quick caffeine and gelato before we headed back to our room. The vibe was off from the beginning. The guys working the counter were aloof when taking our order but we figured it wasn't a big deal. We got the gelato right away and then proceeded to wait for our coffees. Unfortunately, they never came. We watched as customers who arrived after us got their gelato and food. When we asked about our coffees, we were told they were coming soon and given attitude. My friend eventually got fed up and asked for a refund. They continued to insist that the coffee was coming soon (no one was actually working the coffee machines) but eventually gave in and processed the refund. The only positive thing was they refunded our entire bill, so the gelato was free. Will not stop here again. read more

Coffee is subpar. Poker face and gave me the wrong order. Will never come back. Not recommend! No better than illy pod

The pomegranate sorbet was on point! I don't know if i need to be eating cups of it all at once... but I can't wait to go back and get another scoop read more

illy Caffè - Pomegranate Sorbet (4 stars) - Coffee & Tea Near Me - Las Vegas, Nevada

Gelatos are thicker, but have a richer stronger flavor than eating ice cream. I recommend eating the tiramisu gelato it's tasty, despite being $7 for two small scoops. I'll go back before leaving read more

illy Caffè - Gelato selections. I did not get a picture of the tiramisu gelato. - Coffee & Tea Near Me - Las Vegas, Nevada

2 years ago we fell in love with their gelato! We stayed this past week and tried it 2 times, awful! Not sure what they have done but it's super hard like ice cream, it's supposed to be creamy. I got the rocky road - hardly any marshmellows or 'rocks' just like plain ice cream. We found a much better place in the shops on the 2nd level. customer service was great - but nothing else.... read more

I ordered the breakfast croissant sandwich and it was really good. It was a good size and very filling. The coffee is also really good here. The service is fast here. They sometimes have lines, but the line moves fast. This is a good place to get a fast breakfast. The dining room is small but has enough seating to keep up with the crowd. I would recommend this spot for a delicious and fast breakfast. read more

illy Caffè - breakfast croissant - Coffee & Tea Near Me - Las Vegas, Nevada

I would give it 5 stars because the coffee drinks are 5 stars. The only coffee I will stand in line for. However, it does not open until 8am. With all the conferences in the conference center that start well before 8 am you would think management would look at the schedule and open early for the attendees! read more

I love to eat a ham and cheese crepe from here almost every day when I stay at the Venetian / Palazzo. It's just one of my favorites. I'm also a fan of illy coffee. What I don't like about this place ( and I've been here dozens of times throughout multiple years ) is the service isn't great. It's generally a line of a dozen people in front of you where you order at the counter. The folks behind the counter don't smile and prefer you know what you want so you can order quickly for them. Even when I know what I want , I feel like they're doing me a favor to take my order. Once you place your order, you get a number and try to find a seat in the small place or get it to go. They literally YELL out numbers every few min at a ridiculous volume level ... non stop. After waiting 20 min or so for your order ... you're just over it. Once I waited 30 min and when I checked on my order they told me 'sir we're very busy'. I waited another 10 min before I checked again ... my order was in fact lost. So why do I keep going back ... because I love that crepe ... it's that friggin' good. .... Also , the mixed berry crepe is very good. If you go with someone, get both the ham and egg and the mixed berry and share them read more

illy Caffè - Mixed berry crepe - Coffee & Tea Near Me - Las Vegas, Nevada

Worse sorbet of whatever it was ever! Icy with chunks of ice. Mango and guava didn't taste like the true fruit. Perhaps it's syrup... Lemon did taste lemony. $42 for four was a waste of $$. read more

We stopped by illy for coffee and breakfast one morning on a recent trip to Vegas. The food was good, but the service wasn't. We were promised our coffees first, but received our crepes first. We asked for regular tap water, and we were told they didn't have any water , but we could get back in a very long line to buy a bottle. They did give us two plastic cups of ice, so we just chewed on the ice as we ate our crepes, determined NOT to buy a water there! The savory crepes were large and very good. We split the Turkey, Avocado, Bacon, and Prosciutto and Mozzarella crepes. Coffee was also very good, as are their gelatos, but don't forget to buy or bring water! read more

illy Caffè - Prosciutto and Mozzarella Crepe - Coffee & Tea Near Me - Las Vegas, Nevada

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We came here on a week night and there was a line for gelato. Although we ordered a single scoop in a waffle cone, they gave us double and charged us for two scoops, which was disappointing when we clearly asked for one scoop. Especially because had we known we were going to get two scoops, we would have gotten different flavors. So it was annoying that they just disregarded our request and then overcharged us for their inattention. read more

Ice cream was standard quality, but the customer service really surprised me. I've never been to an ice cream shop that refuses to give even one sample when you ask for it. It felt odd, especially since the checkout screen prompts you for a tip. If you're going to ask customers for tips, offering a small taste seems like basic customer service. A simple sample would've gone a long way! Lol. Just cracked me up. read more

Absolute garbage. We had a group of kids who wanted crepes for a birthday. The menu has tons of crepes however they don't have any crepes at all. However, there should be a sign that it's not available. Absolutely nonsense. We spent 133 dollars on things people Don't even want to really eat. For a place in such a nice hotel, they shouldn't be allowed on premise. read more

Should have known better from the low reviews. I spent over $40 here and their machine is still is broken and they can't bill to your room. Which means my daily credit included in my travel package may or may not be acknowledged. You order standing up and then have to get up and retrieve your meal after the buzzer buzzes--yet the tip screen came on quickly asking for tip. Ordered a sausage croissant sandwich--it came with turkey. Asked for a cup of water and they said I could only buy their bottled water. And they only had hot water for their drinks. I asked for hot water and they said I had to purchase another cup (in addition to the hot coffee and iced coffee we already paid for). Oh and the drinks came after the food was prepared because they're slow. I had turned in the buzzer when I got the food. Nobody told me to hold on to it. No number was given to me and they don't ask your name. When I went to get the drinks, they asked me where the buzzer was like I was trying to steal two cups of their sub par nasty water downed coffee LOL. They will nickel and dime you and provide horrible service. Won't be back EVER. I get better service at a fast food restaurant. read more

illy Caffè - Coffee & Tea Near Me - Las Vegas, Nevada

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Located right in palazzo where we were staying line was long so we stopped for some coffee and a pastry. For the price wish I would have waited to go somewhere else but cute little coffee shop if you need a quick cup of coffee read more

illy Caffè - Coffee & Tea Near Me - Las Vegas, Nevada

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Friendly staff Delicious gelato Nice variety of items on menu Has pastries Savory crepes / Sweet crepes Breakfast sandwiches Pressed panini sandwiches for lunch Coffee drinks Has seating for you to enjoy your food or drinks The outside area is a nice large walkway for people coming from the Venetian and is great to take photos I think this place has operating hours from 6Am-11pm on Saturday read more

illy Caffè - Nutella coffee crunch gelato - yummm - Coffee & Tea Near Me - Las Vegas, Nevada

Ordered a crepe, avocado toast and caprese sandwich. The good news ... Food arrived really fast. The bad news ... The food itself. The sandwich was cold. Toast was too lemony. Crepe was uncooked and tasted like cardboard. read more

I agree with other reviewers, worst gelato ever and I've never had bad gelato until I tried this place. The older lady at the cash register had terrible attitude too like she owned the place. read more

I got a cafe mocca, it was so watery that it was hard to determine if there was any cacao or espresso in it at all. Maybe that's their style, but to me it was really bad. The danish with cheese was nice. read more

Horrible services... Ordered latte and croissant with ham egg cheese. They gave me just plain coffee, when reported the wrong order, no one wanted to correct the order, after a while, the barista didn't even remake, just took my coffee and pour out some coffee and poured in hot milk and handed back... Horrible services, any normal places would correct it. The way they do things are sooo unprofessional, shouldn't be placed in the palazzo with this kind of services... Their attitude are full of I don't care type read more

No. Just no. There are better gelato places in the vicinity. Was excited to try it. We ordered two scoops, and the woman scooped them out into separate cups. Not what we requested. When another woman rang up the order, she rang both scoops separately, which was $15 as opposed to $9. I told her I did not request them separately and did not wish to pay an additional $6 because the woman scooped them into separate scoops. Both she and the woman who scooped the gelato proceeded to argue with me. I could not believe it. The quality of the gelato was bland, the customer service is abysmal. Beware. read more

Free parking inside the Venetian / palazzo hotel Connection Between the venetian hotel casino & in front of the palazzo water fall . sandwiches, Italian ice cream , salads , wraps, Drinks & coffee, desserts. Dining inside with table / chairs available or sit along the bench across the way at the water fall area . After dinner we walked off our food for some Italian ice cream. I had the pineapple ice cream , hubby had rocky road . Ice cream is light not creamy more like a gelato ice cream to me . read more

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The gelato in the display case looked really attractive and suckered me in. I decided to stop and try a 2 scoop gelato and a Vanilla Caffè Latte. The latte was decent, nothing outstanding. The lady that took my order asked me what size I wanted. I asked for the 12oz. in a ceramic cup. They only had 2 sizes, extremely small like a espresso cup or large. I asked for the larger size cup. I asked her if they do latte art at this cafe and she said yes. I only asked because i have been to other illy Caffès where they did really good latte art. Later, when I received my latte, there was no latte art, or if there was, it wasn't very good. Watching her make the latte, I could tell there was no effort put into it. For the gelato, I ordered the mint chocolate and cappuccino flavors. The mint chocolate was pretty good, but the cappuccino flavor was light. The cappuccino flavor was okay, but a stronger coffee flavor would have been better. I didn't really care for the customer service from the ladies that took my order and made my latte. The gentleman that scooped my gelato was okay. The scoops were pretty small, but it was enough. This illy Caffè location is inside the Venetian or Palazzo. I'm not sure where one hotel ends and the other begins. It's near where the picturesque waterfall is. The 12oz. Vanilla Caffè Latte was $5.95 and the 2 scoop gelato was $7.84. They charge $.50 extra to put the latte in a ceramic cup. I'm not sure if I would come back, but if I did, I would probably just get the gelato and not the latte. read more

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Saw Illy on our wander through the casino. I always like their coffee, so we decided to visit for breakfast the next day. I'm so glad we did! Starbucks at the entrance to the guest room tower (Palazzo) was swamped at 9AM. The Illy, by contrast, was not. While it filled up closer to 9:30, at 9:00 there was only one other couple and NO LINE. Plus seating! We both ordered the sausage egg and cheese, one on onion bagel, one on croissant. FYI, the two meat ALSO has egg and cheese, even though that is not clear from the menu. Be aware these are BIG breakfast sandwiches, so while they are in the 10-12 dollar range, mine was adequate for me, the Colonel to have some, and take half back to the room #bariatric. They were pretty good quality, the croissant apparently "dissolved" according to the Colonel, but he didn't say it like it was a bad thing. The onion bagel was stiff and chewy, but not bad. Also, the onion bits were not burnt, the way they sometimes are. The fillings were straightforward commercial style folded egg and sausage patty, not entirely hot *probably zapped) but decent texture. If I had to vote solely on taste, I think SBUX SEC/BEC is better, even the Impossible/vegetarian versions, but these are twice, maybe three times the size. Plus, the coffee is simply better than SBUX burnt swill. We will probably make this our bfast destination during our stay. read more

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Thank goodness for illy caffe!!! I visited this location every night after dinner to give me the boost of energy to get through a long night in Las Vegas! My go to order is a Cappuccino Freddo Shakerato with vanilla. If you don't add any flavoring, it won't be sweet at all so just keep that in mind. It's my favorite because it's a good mix of that strong flavorful coffee taste while having sweetness to prevent it from being bitter. I wish I would've gotten the name of the employee who made my order. Out of the 4 nights I visited, he was there for 3 of them. He was the one who made my drink, and it was always incredible. The one night I went, and he wasn't there, it just wasn't as good. It's always been hard for me to find a good iced coffee in Vegas that's not from Starbucks, but I found that here! Definitely add it to your list of places to try if you're in this area. read more

When arriving to Illy Cafe, I thought since they have their own big shop, the gelato wouldn't be bad, but boy was I wrong. First off, they do not offer free samples. The staff was very stern and intimidating, which made me feel unwelcomed. My family got two medium sizes, each costing around $8. Every flavor kind of tasted watery and the consistency was more icy than smooth. Overall, I wouldn't come back here and I am disappointed considering there are many Illy Cafés in the world. Tiramisu Gelato: Honestly didn't taste like much besides a bit of coffee flavor. Consistency was icy and kind of powdery. Cappuccino Gelato: Super icy and some parts in the scoop just tasted like water. Flavor of the gelato is equivalent to the Starbucks Frappe Mocha glass bottles. Coconut Gelato: This one actually tasted okay and there were a lot of coconut flakes in it. Pineapple Gelato: Tasted watery and the only flavor that I tasted came from the pineapple bits that was infused in the gelato. read more

illy Caffè - Front - Coffee & Tea Near Me - Las Vegas, Nevada

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The menu for milk alternatives only acknowledges soy, almond, and coconut milk but they also stock oat milk. It is $1.25 extra and made my cappuccino cost $7. The coffee is good and that is what I expect from Illy. I didn't come here for gelato and don't think I would. It doesn't look good to me. Seating and ambiance are good. I was able to sit here for an hour drinking my coffee undisturbed. Would come back! read more

illy Caffè - Oat milk cappuccino - Coffee & Tea Near Me - Las Vegas, Nevada

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I LOVE This Place! Sometimes I have Pistachio Ice Cream Waffle Cone for dinner! Sometimes I eat this ice cream while I people watch and window shop til I can find my next Hot Spot! I want to try The Tao, Five Guys Fries, and Grimaldis! Not quite sure where all these places are because my $12 cone is Oh so Delicious! I guess it's Gellato so healthy right ? I get this probably every night and it's put me right to sleep! Sweet story there was a man with his two young girls look at the small hand on the ice cream glass! He got the little girls a kids cup, they both got birthday cake gellato. I remember my father would buy us Ice Cream 0.50 cents back then lmao and EVERYTIME my ice cream would fall on the asphalt parking lot! So I told this father w his two curly haired mini divas about how everytime my ice cream would FALL and he said "Well don't do it this time, this Ice Cream is WAY to Expensive $$$!" ( he got two kid cups one double for him $18) I didn't let my ice cream DROP though I almost lost my ice cream a few times Just brings back good memories of Family Hot Summers and a fathers love for his daughters and Ice Scream! LOVED IT! read more

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First Illy Caffe ever visited. Amazing gelato! Get the Mint Chocolate and Salted Caramel.

We stopped by for some Gelato. I found it to be just so so. I've had much better elsewhere. The service is perfunctory. You pay at the register and then hand to the employee dishing out the Gelato proof of payment There is table seating inside, but we chose to eat ours seated near the Palazzo's Grateful Dead dancing bears display and the Love display. Lots of people watching to be had. Vegas crowds are like no other. I can't speak to their coffee or the various food items offered. I've come to learn Illy is a chain with locations all over the place. read more

illy Caffè - Coffee & Tea Near Me - Las Vegas, Nevada

Lovely flavors. The sprbettos are a sweet treat for those who do not eat dairy. The gelato was creamy and hit the spot. read more

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Espresso Fact: The caffè macchiato has the highest ratio of espresso to milk of any drink made with those two ingredients. The intent is that the milk moderates, rather than overwhelms, the taste of the coffee while adding a slight touch of sweetness. Rolled out of bed upstairs in the Palazzo tower and zombie-walked to illy Caffè. I chugged down a steamy hot caffè macchiato before I ordered two cafe au laits for my friends staying at Venetian tower. Now this is the only way to start a Saturday in Vegas. I didn't get a chance to try the gelato or the paninis but both looked amazing. All in all, come here for your morning cuppa! read more

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One of the main reasons I stay at the Venetian is to have the ability to wake up every morning and walk to get a fresh cup of Illy coffee. It's the best around. The menu has a bunch of different options (may have to Google half of them, but it's worth seeing the different types of coffees they can create). My go to coffees are always the good ol drip, the mocha and my new favorite after a very long night plus daylight savings time change was the red eye - drip coffee with a shot of expresso. The shot added a nice rich boost of flavor to the coffee.. Everything comes out really quickly. They have a little bar area where you can mix in different sugars and fresh milk or half and half. Also the price is right! Probably one of the few places we go to that actually costs less then 10-15 dollars. Be prepared though, vegas is expensive but worth it. I heart you Illy forever! read more

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